User Manual

Troubleshooting Guide
Solid Blue light on top of the Autonet Mobile router indicates the Internet connection is
working.
Flashing Blue light on top of the Autonet Mobile router indicates the unit is attempting to
connect
to the Internet or is in idle mode.
If the light doesn’t stop flashing after 3 minutes, try the following steps:
1. Ensure the antennas on the router are screwed on tightly.
2. Unplug/plug in the router.
If the light continues to flash, it is likely that you are in an area that has no coverage.
If you receive the “limited or no connectivity” status after connecting wirelessly to the router:
1. Click the Disconnect button.
2. Click the Connect button to reconnect.
If autonet does not appear in the list of wireless networks window, try the following steps:
1. Refresh your available wireless networks window.
2. Disable and then Enable your wireless interface
3. If autonet still does not appear in this list, consult the configuration instructions
provided by your WiFi device manufacturer, or call the Autonet Mobile technical
support line. Please have your serial number available when you call.
If you are experiencing issues connecting to the Internet, check to make sure your browser is
NOT configured to use a proxy server
If the Internet connection seems slow or intermittent then it is likely that you are in an area
that does not have the high speed 3G coverage. Autonet Mobile automatically optimizes your
connection speed based on the maximum potential speed of the underlying cellular data
network. These speeds will vary as you move between different networks.
For further assistance, please call Autonet Mobile at 1-800-977-2107 . Please have your
serial number available when you call.