Operating Instructions

16
10. TROUBLESHOOTING
If your Remote Controller and/or Charger are not working, please contact your doctor. The serial
number is provided on the back of the Remote Controller. You may need to provide the serial number
to your doctor. You may also have to return the Remote Controller and/or Charger for analysis and
request a replacement.
If your Remote Controller does not work with your Microstimulator:
Check the battery indicator on your Remote Controller and, if needed, recharge the Remote
Controller. Move away from any possible sources of electrical interference (for example,
electric toothbrush charging stations, induction ranges, metal doors, etc.) and try again. Turn OFF
and then turn ON your Remote Controller and try again. Press and hold the Power button for
approximately 10 seconds until the screen displays the Pulsante® logo element and software version
information (Figure 18). If none of the steps above works, please contact your doctor to request a
replacement.
Figure 18: Remote Controller Screen with Logo Element and Software Version
If your Remote Controller will not turn ON:
Charge the Remote Controller and try again. If the Remote Controller does not recharge, please
contact your doctor to request a replacement.
If you lose your Remote Controller:
Contact your doctor to obtain a replacement.
If fluid is spilled on the Remote Controller:
Dry the Remote Controller with a towel.
If the Remote Controller falls into water:
Contact your doctor to return your Remote Controller and order a replacement. Do Not use your
Remote Controller to apply therapy after it falls into water or other liquids.
If the Remote Controller displays an Alert Indicator (Figure 19):
Your Remote Controller has detected a problem with mechanical functionality and is NOT delivering
therapy. Turn off your Remote Controller, then turn it on again. If you have used the Remote
Controller for two hours continuously (maximum time allowed), then the Remote Controller will display
this Alert Indicator for 30 minutes to allow the Remote Controller to cool down. If the Alert Indicator
remains on the screen for more than 30 minutes, contact your doctor for assistance.
Figure 19: Remote Controller Screen with Alert Indicator