Specifications

Service Modes, Error Codes, and Fault Finding
EN 13LC4.1A AA 5.
5.4.4 How To Order
ComPair order codes (EU/AP/LATAM):
• Starter kit ComPair32/SearchMan32 software and
ComPair interface (excl. transformer): 3122 785 90450.
• ComPair interface (excluding transformer): 4822 727
21631.
• Starter kit ComPair32 software (registration version): 3122
• 785 60040.
• Starter kit SearchMan32 software: 3122 785 60050.
• omPair32 CD (update): 3122 785 60070 (year 2002,
• 3122 785 60110 (year 2003).
• SearchMan32 CD (update): 3122 785 60080 (year 2002),
3122 785 60120 (year 2003), 3122 785 60130 (year 2004).
• ComPair I2C interface cable: 3122 785 90004.
• ComPair firmware upgrade IC: 3122 785 90510.
• Transformer (non-UK): 4822 727 21632.
• Transformer (UK): 4822 727 21633.
• ComPair I2C extension cable: 3139 131 03791.
• ComPair UART interface cable: 3122 785 90630.
Note: If you encounter any problems, contact your local
support desk.
5.5 Error Codes
The error code buffer contains all errors detected since the last
time the buffer was erased. The buffer is written from left to
right. When an error occurs that is not yet in the error code
buffer, it is displayed at the left side and all other errors shift one
position to the right.
5.5.1 How To Read The Error Buffer
You can read the error buffer in 3 ways:
• On screen via the SAM (if you have a picture).
Examples:
– ERROR: 0 0 0 0 0 : No errors detected
– ERROR: 6 0 0 0 0 : Error code 6 is the last and only
detected error
– ERROR: 9 6 0 0 0 : Error code 6 was detected first and
error code 9 is the last detected (newest) error
• Via the blinking LED procedure (when you have no
picture). See “The Blinking LED Procedure”.
• Via ComPair.
5.5.2 How To Clear The Error Buffer
The error code buffer is cleared in the following cases:
• By using the CLEAR command in the SAM menu:
– To enter SAM, press the following key sequence on the
remote control transmitter: “062596” directly followed
by the OSD/STATUS button (do not allow the display
to time out between entries while keying the
sequence).
– Make sure the menu item CLEAR is highlighted. Use
the MENU UP/DOWN buttons, if necessary.
– Press the MENU RIGHT button to clear the error
buffer. The text on the right side of the “CLEAR” line will
change from “CLEAR?” to “CLEARED”
• If the contents of the error buffer have not changed for 50
hours, the error buffer resets automatically.
Note: If you exit SAM by disconnecting the mains from the
television set, the error buffer is not reset.
5.5.3 Error Codes
In case of non-intermittent faults, write down the errors present
in the error buffer and clear the error buffer before you begin
the repair. This ensures that old error codes are no longer
present.
If possible, check the entire contents of the error buffer. In
some situations, an error code is only the result of another error
and not the actual cause of the problem (for example, a fault in
the protection detection circuitry can also lead to a protection).
Table 5-1 Error code overview
5.6 The Blinking LED Procedure
Using this procedure, you can make the contents of the error
buffer visible via the front LED. This is especially useful when
there is no picture.
When the SDM is entered, the front LED will blink the contents
of the error-buffer:
• The LED blinks with as many pulses as the error code
number, followed by a time period of 1.5 seconds, in which
the LED is off.
• Then this sequence is repeated.
Any RC5 command terminates this sequence.
Example of error buffer: 12 9 6 0 0
After entering SDM, the following occurs:
• 1 long blink of 5 seconds to start the sequence,
• 12 short blinks followed by a pause of 1.5 seconds,
• 9 short blinks followed by a pause of 1.5 seconds,
• 6 short blinks followed by a pause of 1.5 seconds,
• 1 long blink of 1.5 seconds to finish the sequence,
• The sequence starts again at 12 short blinks.
5.7 Fault Finding and Repair Tips
Notes:
• It is assumed that the components are mounted correctly
with correct values and no bad solder joints.
• Before any fault finding actions, check if the correct options
are set.
5.7.1 NVM Editor
In some cases, it can be handy if one directly can change the
NVM contents. This can be done with the “NVM Editor” in SAM
mode.
Error Device Error description Check item Diagram
0 Not applicable No Error
1 Not applicable - - -
2 Not applicable - - -
3 Not applicable - - -
4 GM5221 I2C error while communicating
with the Genesis Scaler
and/or Flash-ROM is faulty/
empty
7401
7403
A6 / A7
5 Not applicable +5v protection 7930 A6
6 I2C bus General I2C error 7011, 3083,
3084
A2
7 Not applicable - - -
8 M24C32 I2C error while communicating
with the Scaler EEPROM
7402 A7
9 M24C16 I2C error while communicating
with the EEPROM
7099 A2
10 Tuner I2C error while communicating
with the PLL tuner
1302, 3302,
3303, 3327
A1
11 Not applicable - - -
12 Not applicable - - -
13 Not applicable - - -