Manualshelf

User manual

ManualsBrandsAvacom ManualsHome building and DecorM1060W
20212223242526272829
http://www.avacomtech.com
Avacomtech Inc.
Page 26
6 Frequently Asked Questions
6.1 Why won’t my camera connect to my wireless router?
Answer:
The camera needs to be connected to the router via Ethernet cable for the first use,
at which time you setup the WiFi SSID and password correctly.
There are some other cases that may cause the camera not to connect wirelessly :
1. The wireless router is not working in 2.4G 802.11 b/g/n mode.
2. The antenna is not connected to camera or may not be connected correctly.
3. Wireless signal strength is too low.
6.2 Why do I see a black screen when using Internet Explorer?
Answer:
ActiveX Control Module should be installed for Internet Explorer browser.
1. Make sure to install the ActiveX Control Module when prompted at the first login
attempt.
2. Check if the firewall or anti-virus software blocks ActiveX controls.
3. Check that you chose the correct login mode after login. “Mode 1” for IE browser,
“Mode 2”for Firefox/Safari browser, “Mobile View”for iPhone/iPad/Android.
6.3 Why is the video frame rate is very slow?
Answer:
There are several cases that may cause a low frame rate:
1. Multiple Users are watching live video at the same time. Where one user will see
a frame that may be 15 fps@VGA, 4 users may only get 3~4 fps@VGA per user.
2. High package loss rate or high delay between the camera and user’s computer or
smartphone may cause low frame rate or black screen, use ping command or ping
tool to test the network performance, the package loss should be less than 2%, and
package delay should be less than 100ms.
3. Wireless signal strength is low and may cause high package loss or high package
delay. Move the camera to a location with good signal strength or use a high gain
antenna.
6.4 How can I reset the camera user name and password?
Answer:
Power on the camera first, then press the reset button (found on the bottom of the
camera) for about 30 seconds and then release it, after that, the camera will revert
to the default user name and password. The default user is “admin”, the password is
“123456”.