Warranty Guide

Models included are:
A1TLWATERCOOLER, A2TLWATERCOOLER, A3BLOZONEWTRCLR, A3F, A3F-SC, A4BLWTRCLR, A4F, A1BOTTLELESS, A5BOTTLELESS, A5BLK,
A6BLWTRCLRWHT, A6BLWTRCLRBLK, A7BOTTLELESS, A7BOTTLELESSBLK, A8CTBOTTLELESSWHT, A8CTBOTTLELESSBLK, A9CTELECTRICSS,
A9ELECTRICBLK, A9ELECTRICWHT, A10-TL, A11-CTTL, A12-CTPOU, A13, A14, A15, A1CTWTRCLRBLK, A1CTWTRCLRWHT, A3BLK, A4F, A5BLK, A6SC-
WHT, A6SC-BLK, A10BLK, A11BLK, A12BLK, A13BLK, A14BLK, A13CT, A13-S, B8WHT, B8BLK, A9
Products listed above are covered by the terms of this Limited Warranty. For purposes of this Limited Warranty, the term “product” means any
water cooler bottled or bottleless manufactured for Avalon. Avalon warrants that it will, at Avalon’s option, replace or repair the Purchaser’s
Avalon product sold in the U.S. or Canada by an authorized retailer if that product is defective due to faulty workmanship or materials, subject to
the limitations described in this Limited Warranty. Avalon undertakes no responsibility for the quality of the goods except as otherwise provided
in this warranty. There are no warranties that extend beyond the description on the face hereof. This Limited Warranty is valid only in connection
with the original purchase of new products from authorized retailers and extends from the original purchase date of the original product
purchased. This warranty extends only to the original purchaser of the product and lasts for one (1) year from the date of the original purchase
or until the original purchaser of the product sells or transfers the product, whichever first occurs. An “original purchaser,” for the purposes of this
Limited Warranty, is an individual or entity who purchases the product directly from Avalon or an authorized retailer of Avalon with the intent
to use the product for personal consumer use and commercial or industrial use and not with the intent to resell the product. An “authorized
retailer,” for purposes of this Limited Warranty, is an individual or entity authorized by Avalon to sell the product directly to original purchasers.
An individual or entity that purchases the product from whatever source with the intent to resell the product is an unauthorized reseller
(“unauthorized reseller”). For the purpose of this Limited Warranty a “Third Party” would be considered any plumber, maintenance company, or
individual hired by the Purchaser.
This Limited Warranty does not apply to used, refurbished, renewed, floor model or “demo” products, or to products sold by unauthorized
resellers, including without limitation, unauthorized resellers on third party websites, including, without limitation, Craigslist, eBay, Amazon, etc.
Unauthorized resellers are not “original purchasers” for the purpose of this Limited Warranty. If the purchaser is not the original purchaser of
this product, the purchaser takes the product “AS IS,” “with all faults” and without warranty. Avalon reserves the right to require a valid serial
number located on your product to submit a valid claim under this Limited Warranty. Products where the serial number has been removed or
evidence showing the removal or attempted removal of the serial number label will not be eligible to make a claim under this Limited Warranty.
IF THE PURCHASE OF THIS PRODUCT WAS NOT DIRECTLY FROM AVALON, PROOF OF PURCHASE WILL BE REQUIRED TO DEMONSTRATE THAT
PURCHASER IS THE ORIGINAL PURCHASER AND THE PRODUCT WAS PURCHASED FROM AN AUTHORIZED RETAILER, AND ELIGIBLE TO MAKE A
VALID CLAIM UNDER THIS LIMITED WARRANTY.
Your purchase date is established from the date of your sales receipt. Avalon may require the purchaser to provide proof of the quality and
condition of the water cooler if the purchaser makes a claim under this Limited Warranty. Avalon reserves the right to invalidate this Limited
Warranty if the water cooler is determined, in Avalon’s reasonable discretion, to be inadequate or if the water cooler is found to be in an
unsanitary condition. This warranty does not apply if the product was damaged or failed because of accident, improper handling or operation,
relocation, abuse, misuse, unauthorized repairs made or attempted, or improper installation or maintenance. Under this Limited Warranty,
products are required to be plugged directly into a grounded wall outlet. Plugging a product into an extension cord or surge protector will be
considered misuse and will void this Limited Warranty. If damage to the product has occurred during shipping, the damage must be reported
to Avalon within the first 30 days from the original purchase date to be eligible to make a claim under the Limited Warranty. Shipping damage
reported to Avalon outside of the first 30 days from the original purchase date will not be eligible for a valid claim under this Limited Warranty.
This warranty does not cover shipping costs for the return of products to Avalon for repair or replacement.
To submit a valid claim under this Limited Warranty, troubleshooting the product with an Avalon Customer Success Expert is required. If
troubleshooting the product is refused by the Purchaser, Avalon reserves the right to deny the Limited Warranty Claim. In the event a part is
necessary to correct the problem with a Product, Avalon will provide the part at no cost to the original purchaser under this Limited Warranty.
Replacing parts or attempting to correct an issue with the Product is required prior to submitting a claim for a replacement product under
this Limited Warranty. Instructions for troubleshooting a Product or replacing a part will be provided by Avalon. Troubleshooting, repairs, part
replacement, installation, and proper maintenance are the responsibility of the Purchaser. Instructions for proper installation and maintenance will
be provided in the user manual.
Installation, maintenance, or repairs of the Product is the responsibility of the Purchaser. The Purchaser reserves the right to use a Third Party for
installation, maintenance, and repair at their own risk. Avalon is not responsible for any additional cost incurred for installation, maintenance, or
repair of the Product including but not limited to additional material needed for installation or the cost of a Third Party. Damage or failure of the
Product due to improper installation, maintenance, or repair caused by a Third Party or the Purchaser is not the responsibility of Avalon and will
not be covered under this Limited Warranty. Instructions for proper installation and maintenance will be provided in the user manual.
ANY AND ALL WARRANTIES, EXPRESSED OR IMPLIED (INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY),
LAST ONE YEAR FROM THE DATE OF ORIGINAL PURCHASE OR UNTIL THE ORIGINAL PURCHASER OF THE PRODUCT SELLS OR TRANSFERS
THE PRODUCT, WHICHEVER FIRST OCCURS. IN NO EVENT SHALL AVALON’S LIABILITY UNDER ANY EXPRESS OR IMPLIED WARRANTY INCLUDE
(I) INCIDENTAL OR CONSEQUENTIAL DAMAGES FROM ANY CAUSE WHATSOEVER, INCLUDING BUT NOT LIMITED TO ELECTRICAL OR WATER
DAMAGE, OR (II) REPLACEMENT OR REPAIR OF ANY HOUSE FUSES, CIRCUIT BREAKERS OR RECEPTACLES. NOTWITHSTANDING ANYTHING TO
THE CONTRARY, IN NO EVENT SHALL AVALON’S LIABILITY UNDER ANY EXPRESS OR IMPLIED WARRANTY EXCEED THE PURCHASE PRICE OF THE
PRODUCT AND ANY SUCH LIABILITY SHALL TERMINATE UPON THE EXPIRATION OF THE WARRANTY PERIOD.
Except as otherwise provided, Avalon will not charge Original Purchaser to repair or replace the purchaser’s Product if it is deemed defective
during the length of this Limited Warranty, but any transportation costs associated with repairs or replacements are Purchaser’s responsibility.
No new warranty is provided with a replacement product. The warranty for the replacement product runs from the date of the original purchase
of the original product. In the event that repair is necessary, such repair will be at no charge to the Purchaser except for transportation costs
associated with such repair or replacement of a product in compliance with the terms of this Limited Warranty.
In the event, a warranty claim is filed and a warranty replacement is deemed necessary, the purchaser will be required to surrender the original
product to Avalon at the time of replacement.
Some states and provinces do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or
consequential damages, so these exclusions or limitations may not apply to you. This warranty gives you specific legal rights. You may also have
other rights which vary from state to state and province to province.