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Printed in Israel 3015_3000txt.
015_3000txt.book Page 3 Wednesday, August 4, 1999 11:13 AM 79-650-0010/A, Issue1 Avanti 3015 set Avanti 3000 set User guide Telrad Telecommunications Inc.
3015_3000txt.book Page 4 Wednesday, August 4, 1999 11:13 AM NOTICE This publication refers to Telrad's Avanti 3015 set and Avanti 3000 set connected to Telrad's DIGITAL KEY BX system, Release SB7, or Telrad's DIGITAL 400 system, Release DB7, or Telrad’s DIGITAL 1000 system, Release LB7, as of July, 1999. Telrad reserves the right to modify the equipment and the software described herein without prior notice.
3015_3000txt.book Page iii Wednesday, August 4, 1999 11:13 AM CONTENTS ABOUT YOUR AVANTI TELEPHONE ................................................ 1 TELEPHONE SET BUTTONS ............................................................ 1 DISTINCTIVE RINGING ..................................................................... 6 MUTE .................................................................................................. 7 HOT DIALPAD ..................................................................
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3015_3000txt.book Page 1 Wednesday, August 4, 1999 11:13 AM ABOUT YOUR AVANTI TELEPHONE The Avanti 3000 set and the Avanti 3015 set are equipped with onhook dialing and hot dialpad capability, which enable you to dial or operate any feature by pressing the dialpad buttons. Only when you speak it is necessary to lift the handset. NOTE This guide describes the regular operation of the telephone. The configuration of your particular system and telephone may introduce differences in operation.
3015_3000txt.book Page 2 Wednesday, August 4, 1999 11:13 AM The telephone sets’ programmable buttons have dual-color light indicators. The color and flash rate of the indicators show the status of the programmed line, feature or extension. In general, red indicates non-availability (for example, a busy line); green indicates that you are using the feature or line or that it is available to you.
3015_3000txt.book Page 3 Wednesday, August 4, 1999 11:13 AM [SPEED DIAL/PROGRAM] This button is used for speed dialing and for programming various features. [REDIAL/PAUSE] This buttons lets you automatically redial the last outside number you dialed, after first accessing an outside line. Pressing this button while dialing on an external line inserts a pause in a dialing sequence.
3015_3000txt.book Page 4 Wednesday, August 4, 1999 11:13 AM [MSG] This button is used to send messages to other extensions and to reply to messages left at your extension. [DND] This button activates and deactivates Do Not Disturb. [MUTE] This button disables/enables your telephone microphone. [SPKR] For handsfree operation, press [SPKR] instead of lifting or replacing the handset. DN buttons DN buttons are buttons associated with specific Directory Numbers.
3015_3000txt.book Page 5 Wednesday, August 4, 1999 11:13 AM Many of the instructions offer a number of options, one of which is pressing a DN button. If your telephone set is not programmed with DN buttons, choose one of the other options, or skip the step of pressing the DN button. Some of the features operate slightly differently on a telephone set that is not programmed with DN buttons. These differences are indicated where relevant.
3015_3000txt.book Page 6 Wednesday, August 4, 1999 11:13 AM DISTINCTIVE RINGING You can program telephone sets located close to each other with distinctive rings, to enable you to identify which telephone is ringing. Nine different rings are available. To change the ring for your telephone set 1. Press [*] and [#] simultaneously. 2. Press one of the dialpad buttons ([1] - [9]). When you hear the ring that you want: 3. Press [#]. 4. Lift and replace the handset.
3015_3000txt.book Page 7 Wednesday, August 4, 1999 11:13 AM MUTE If you want to talk to someone in your office during a call, without the connected party hearing, you can disable the handset or telephone set microphone. To enable or disable the microphone (MUTE) • Press [MUTE] during a conversation. To enable or disable the handset microphone (HANDSET MUTE) During a handset call: • Press [HS MUTE] (if programmed). NOTE If your set is Single Audio Path (SAP), pressing [MUTE] deactivates both microphones.
3015_3000txt.book Page 8 Wednesday, August 4, 1999 11:13 AM HOT DIALPAD The hot dialpad enables you to dial and activate features without lifting the handset or pressing [SPKR] first. NOTE The instructions in this guide assume that you have hot dialpad capability.
3015_3000txt.book Page 9 Wednesday, August 4, 1999 11:13 AM INTERNAL CALLS To place a non-ringing call 1. Dial the extension number. When the called party answers: 2. Lift the handset to talk. To place a ringing call 1. Dial the TONE access code [1]. 2. Dial the extension number. If the extension you called is busy (CALL BACK) When you dial an extension and hear busy tone, you can activate the Callback feature: 1. Press [FEATURE]. 2. Dial the CALLBACK/QUEUE access code ([2][2]). 3. Hang up.
3015_3000txt.book Page 10 Wednesday, August 4, 1999 11:13 AM BARGE INTO A CONVERSATION Depending on system programming, you may be able to break into another conversation. When you dial an extension and hear busy tone: 1. Press [FEATURE]. 2. Dial the BARGE IN access code ([2][4]). A warning tone is heard by all parties, depending on system programming. PAGE CALLS You can make announcements through an external page unit, or through the speakers of all DIGITAL telephones in a page zone. 1. 2. 3. 4.
3015_3000txt.book Page 11 Wednesday, August 4, 1999 11:13 AM ANSWERING CALLS When you receive a call an indicator flashes green on a telephone set that is programmed with DN buttons. You usually also hear a ring, unless your set has been programmed not to ring. To answer a ringing or flashing call • Pick up the handset or • Press the flashing button and pick up the handset. After you answer the call the indicator of the DN or private trunk line lights steady green.
3015_3000txt.book Page 12 Wednesday, August 4, 1999 11:13 AM To return to the first call 1. Press [HOLD]. 2. Press the flashing DN button. or 1. Press [PICK UP]. 2. Press [HOLD]. NOTE If your telephone does not have DN buttons, you cannot put an internal call on hold. This means that you cannot answer another arriving internal call without disconnecting the first internal call. In this case, you must hang up first. You can then answer the second call when it rings.
3015_3000txt.book Page 13 Wednesday, August 4, 1999 11:13 AM OUTSIDE CALLS Outside calls may be placed by accessing an outside line (or group) or using the Least Cost Routing (LCR) feature. When the instructions tell you to access an outside line, you may: • • • Dial an outside line or outside line group number; Press an outside line or outside line group button; Dial the LCR access code (usually [9]). To place an outside call 1. Obtain an outside line. 2. Dial the desired number.
3015_3000txt.book Page 14 Wednesday, August 4, 1999 11:13 AM To dial the number saved 1. Access an outside line. 2. Press [FEATURE]. 3. Dial the SAVE/REPEAT access code ([7][7]). AUTOMATIC REDIAL If you dial an outside number and hear busy tone you can have the system redial the number several times, at predefined intervals. When you hear busy tone: • Press an ARD button. When the called party answers: • Lift the handset.
3015_3000txt.book Page 15 Wednesday, August 4, 1999 11:13 AM When an outside line becomes available, the system rings your extension. Then: 3. Lift the handset. 4. Listen for outside dial tone and dial the desired number. To cancel trunk queue 1. Dial the CANCEL code [#]. 2. Press [FEATURE]. 3. Dial the CALLBACK/QUEUE access code ([2][2]). 4. Hang up.
3015_3000txt.book Page 16 Wednesday, August 4, 1999 11:13 AM OBTAINING SPECIAL SERVICES VIA LINES DEFINED AS BEHIND AN EXCHANGE (CENTREX OR PBX) You may be able to access special services provided by a CENTREX or PBX exchange. To access services while connected to the outside line 1. Press [FEATURE]. 2. Press [FLASH].
3015_3000txt.book Page 17 Wednesday, August 4, 1999 11:13 AM HOLD There are two types of hold: • Exclusive hold: the call can be retrieved only from your extension. • Inclusive hold: the call can also be retrieved by other sets with a button for that appearance. You cannot transfer a call that is on hold. When you place a call on hold, you automatically receive dial tone and can make a page call or dial to another extension. If you do not receive dial tone, this means that no DN is available.
3015_3000txt.book Page 18 Wednesday, August 4, 1999 11:13 AM TRANSFERRING CALLS You can transfer a call to another extension: 1. Press [TRANSFER]. 2. Dial the extension number. 3. Announce the call when the other party answers and then hang-up. To retrieve a transferred call If you have not yet hung up and the other party has not yet answered the transferred call, you may retrieve the transferred call. • 18 Press the line button associated with the call.
3015_3000txt.book Page 19 Wednesday, August 4, 1999 11:13 AM CONFERENCE CALLS A total of eight parties, any of which may be on outside lines, can participate in a conference. To establish a conference 1. Make the first call. 2. Press [CONFERENCE]. 3. Make the next call. After the call is answered: 4. Press [CONFERENCE] again. 5. Repeat steps 2 through 4 to add up to five more parties to the conference.
3015_3000txt.book Page 20 Wednesday, August 4, 1999 11:13 AM PICKUP You can answer a call at another extension, without leaving your desk. To pick up a call on hold or ringing at another extension 1. Press [PICK UP]. 2. Dial the number of the extension at which the call is ringing or on hold. To pick up a call ringing in your pickup group • Press a MEMORY button programmed with GROUP PICK UP. or 1. Press [PICK UP]. 2. Press [*]. See ABBREVIATED DIALING for instructions on how to program MEMORY buttons.
3015_3000txt.book Page 21 Wednesday, August 4, 1999 11:13 AM MESSAGES If after dialing an extension, there is no answer or you hear busy tone, you can send a basic message or a message from a predefined list, which appears on the display of the extension you called. When you send a basic message, display telephones show “CALL” followed by your extension name or number (e.g. “CALL STEVE”). SENDING MESSAGES To send a basic message After dialing an extension: 1. Press [MSG]. 2. Hang up The message is sent.
3015_3000txt.book Page 22 Wednesday, August 4, 1999 11:13 AM DO NOT DISTURB (DND) If you do not want calls to ring at your telephone, temporarily, you can activate the DND feature. NOTE If your telephone set is not programmed with DN buttons, the DND indication is slightly different. If the [DND] button flashes red, this indicates that your set is programmed for Call forward. You can deactivate Call forward by pressing the flashing [DND] button.
15_3000txt.book Page 23 Wednesday, August 4, 1999 11:13 AM DND MESSAGES You can select a predefined message that appears on the display of telephones that call your extension, while it is in DND mode. You can also ask the System Administrator to program additional messages. To program a DND message 1. Press [FEATURE]. 2. Press [PROGRAM]. 3. Press [DND]. 4. Enter a message number (two digits; e.g. 08. See the DND messages table at the end of this guide for a complete list of available messages). 5.
3015_3000txt.book Page 24 Wednesday, August 4, 1999 11:13 AM FORWARDING CALLS You may program your telephone set to forward your calls to another extension. To program call forwarding 1. If your set does not have DN buttons, skip to step 2. If you want to program forwarding for a specific DN, first press the desired DN button.
3015_3000txt.book Page 25 Wednesday, August 4, 1999 11:13 AM 5. Enter the new destination to which you want your calls forwarded. NOTE Instead of dialing the extension number, you may press a MEMORY button programmed with an extension number (for internal calls only) - or press a SPEED DIAL button (or press [SPEED DIAL] and dial a SPEED DIAL memory bin number) for internal or external calls, as determined by the contents of the memory.
3015_3000txt.book Page 26 Wednesday, August 4, 1999 11:13 AM CANCELING CALL FORWARD TO ME If another set has programmed your telephone set as its forwarding destination and you do not wish to be disturbed by those calls, you can cancel your status as a call forwarding destination. To cancel Call Forward to me 1. Press the CANCEL code [#]. 2. Press [FEATURE]. 3. Dial the CALL FORWARD access code [3][5]. 4. Dial [8]. 5.
3015_3000txt.book Page 27 Wednesday, August 4, 1999 11:13 AM ABBREVIATED DIALING This section describes several ways of abbreviating dialing. Save/Repeat and Redial are described in Outside Calls, above. SPEED DIAL Speed dial shortens the procedure of dialing outside numbers by using speed dial buttons and speed dial memories (called “bins”). To speed dial an outside number • Press [SPEED DIAL] and dial the speed dial bin code (three digits), or Press the appropriate SPEED DIAL button.
3015_3000txt.book Page 28 Wednesday, August 4, 1999 11:13 AM MEMORY BUTTONS Memory buttons are used for one-press dialing of extensions and feature access codes. To dial with a MEMORY button • Press the programmed button. To program a MEMORY button 1. Press [FEATURE]. 2. Press [PROGRAM]. 3. Press the MEMORY button to be programmed. 4. Dial the desired extension number (up to four digits) or Press [FEATURE] and then dial the desired feature code. See the Feature codes table at the end of this guide. 5.
3015_3000txt.book Page 29 Wednesday, August 4, 1999 11:13 AM ALARM Your telephone can sound an alarm ring at a pre-programmed time. To program an alarm time 1. Press [FEATURE]. 2. Dial the TIME ALARM access code ([8][2]). 3. Dial the four-digit alarm time (HH:MM) using the 24 hour format (e.g. 1530 for 3:30 pm). 4. Hang up. To cancel the alarm setting Before the alarm rings: 1. Press [#]. 2. Press [FEATURE]. 3. Dial the TIME ALARM access code ([8][2]). 4. Hang up.
3015_3000txt.book Page 30 Wednesday, August 4, 1999 11:13 AM TELEPHONE LOCK You can prevent people from making outside calls from your telephone. To lock your telephone 1. Dial the LOCK access code. 2. Dial your Executive Credit Code (see your System Administrator). 3. Hang up. The telephone lock dialing restrictions are in effect. The [LOCK] button, if defined, lights. To unlock your telephone • Repeat the above procedure.
3015_3000txt.book Page 31 Wednesday, August 4, 1999 11:13 AM DOOR UNIT Your system may have a door unit equipped with an intercom and electric door latch. When a visitor presses the doorbell, up to four system extensions ring. When the door bell rings If your telephone is ringing: • Press [SPKR] or lift the handset. If another extension is ringing: • Dial the PAGE zone access code associated with the door unit, or Press the flashing [DOOR] button, if defined. You can now speak with the person at the door.
3015_3000txt.book Page 32 Wednesday, August 4, 1999 11:13 AM NOTE PAD You can save a number of up to 16 digits during a call. 1. Press [FEATURE]. 2. Press [PROGRAM] twice. 3. Dial an available speed dial memory code (three digits) or press an available SPEED DIAL button. 4. Enter up to 16 digits. 5. Press [PROGRAM]. To dial the number saved, do a regular Speed Dial using the Speed Dial memory code or button you used to save the number (see Abbreviated dialing).
3015_3000txt.book Page 33 Wednesday, August 4, 1999 11:13 AM ADVANCED FEATURES This section lists some advanced features which you can activate from your telephone. Details concerning the operation of these features can be found in the DIGITAL Systems Operating Instructions manual.
3015_3000txt.book Page 34 Wednesday, August 4, 1999 11:13 AM FEATURE CODES Features can be activated by pressing the [FEATURE] button and then dialing a feature access code. The default feature codes (see next page) reflect the feature initials, using the letters on the dialpad buttons. For example: To access Barge In • Press [FEATURE] followed by the dialpad buttons corresponding to the letters BI (Barge In). That is, FEATURE 2 4 ABC GHI The feature codes in your system may have been changed.
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3015_3000txt.book Page 38 Wednesday, August 4, 1999 11:13 AM System messages Message number Default message 01 CALL_ (Basic message) 02 CALL * * * * * (1) 03 CALL HOME 04 CALL ME 05 GONE OUT 06 READ MAIL 07 VOICE MAIL 08 CALL BOSS 09 TAKE MSGS 10 GONE HOME 11 JOB DONE 12 IN TROUBLE 13 CLIENT 14 BRING WORK 15 ANY NEWS? 16 REPORT DUE 17 COME HERE 18 MEET.
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