Specifications

PN SJ-IM-8AC
3-1
CHAPTER 3
Troubleshooting
Introduction
This section lists possible malfunctions, along with probable causes and corrective actions. Maintenance
procedures are given in CHAPTER 4, Care and Maintenance. For any problems not covered here, call
Beckman Coulter Customer Service at 1-800-742-2345 (U.S.A. or Canada) or contact your local
Beckman Coulter Representative for assistance.
NOTE
It is your responsibility to decontaminate the instrument, as well as any rotors and/or accessories,
before requesting service by Beckman Coulter Field Service.
User Messages
User messages appear on the setup screen to communicate information about the instrument or to
alert you to abnormal conditions that need attention.
• Help and informational messages caused by incorrect input or certain operating conditions can
be cleared by pressing
CE and following the instructions in the message.
• Diagnostic messages that result from abnormal operating conditions or equipment
malfunction require troubleshooting. Refer to Table 3.1 to determine the nature of the
condition and any recommended actions. If a problem persists after you have performed the
recommended action, call your Beckman Coulter Field Service Representative at
1-800-742-2345 (U.S.A. or Canada) or contact your local Beckman Coulter office. To help the
field service representative diagnose and correct the problem, try to gather as much
information about the situation as you can, including:
— the diagnostic number and message,
— the operating situation when the diagnostic condition occurred (such as rotor in use,
speed, or load type), and
— any unusual environmental and/or operating conditions (such as ambient temperature or
voltage fluctuations).
NOTE
The information provided in Table 3.1 is a user guide, and is not a comprehensive checklist.