User's Guide

Trouble clearing procedures 4-7
User guide NTXXXXXX Rel 3.0 Draft October 2000
For customers in the Philippines:
Nortel Philippines Repair Center
c/o Skyfreight Forwarders Inc.
AEI Liaison Office
Ninoy Aquino Avenue
Paranaque, Metro Manila
Philippines
Tel: [phone]
Fax: [phone]
48-hour emergency service
During and after normal business hours, you can call the repairs and
emergencies department:
• United States: 1-800-423-9658
• Canada: 1-800-361-2575
Request an emergency replacement and provide:
• your name
• your company name
• your telephone number
• your exact unit code and name
• your shipping address
The repair coordinator assigns a repair order number that must be marked on
the unit being returned. Ship the unit prepaid to the same address as the
standard repair service. At the same time, Nortel Networks will ship an
identical replacement unit prepaid to within 48 hours.
Technical support and information
The support that the service centers provide includes:
• emergency support for a service-affecting problem
• trouble clearing guidance
• product maintenance support
• retrofit procedure inquiries
• support for hardware and software issues
• explanation and clarification of Nortel Technical Publication (NTP)
documentation.