Avaya 1010/1020 User Guide Issue 1 June 2010
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Using Avaya 1010/1020 This guide explains how to administer, locally configure, and use the Avaya 1010 and 1020 video conferencing systems. For information about administering Avaya 1030, 1040, and Avaya 1050 video conferencing systems, refer to the Avaya Video Conferencing Systems Administrator Guide for those systems. For information about how to install and physically connect an Avaya video conferencing system, refer to the installation guide for your Avaya video conferencing system model.
Camera and Microphone An Avaya 1010/1020 system includes a high-definition video camera and a device with one or more microphones for audio input during a call. Avaya Video Camera 100 is a fixed-focus camera that includes two omni-directional microphones, providing audio and video input from the same device.
Optionally, you can use a combination of an Avaya Video Camera 150 and Avaya Video MicPod 1000 for video input and audio input during a call. Avaya Video Camera 150 is a pan, tilt, zoom camera and Avaya Video MicPod 1000 includes a single omni-directional microphone, mute button and mute status LEDs. Avaya Video Camera 150 Avaya Video MicPod 1000 Codec The Avaya 1010/1020 codec compresses outgoing video and audio, transmits this information to the far end of a call, and decompresses incoming information.
Remote Control The Avaya remote control provides wireless control of all Avaya 1010/1020 functions and enables you to navigate the user interface, place and receive calls, and control cameras connected to the system.
Navigating the User Interface When your Avaya system is idle, a screen saver appears on the display, or the screen is black. An incoming call or pressing any button on the remote control automatically invokes the system. The Main Screen Use the arrow keys on the remote control to navigate the main screen. As you navigate to different parts of the screen, the icons and their descriptions that appear in the navigation bar change to indicate what actions are available for a selected object or screen.
Icon Condition Indicates that the system is initializing. When the system is initializing, functionality on the main screen is disabled and no entries appear in the REDIAL list. This icon also appears when a new device is connected to the system after the system boots and disappears when the device is ready. If the icon persists, a problem has occurred and rebooting the system is necessary. Indicates that the system does not have an active microphone. Contact your administrator.
The System Menu To access the System Menu from the main screen, press the control. From the System Menu you can do the following: button on the remote • View selected configuration and status information about your Avaya system in the System Information pages. Use the and buttons on the remote control to navigate the pages.
Use the following buttons on the remote control to adjust the camera angle: Remote Control Button Function Left and right arrows pan the camera. Up and down arrows tilt the camera. Zoom in and zoom out keys make objects appear closer or farther away. Configuring Avaya Video Camera 150 Presets A camera preset is a predefined camera position that is associated with a numeric key on the remote control.
Configuring presets before placing a call ensures that you can quickly change the near end camera position during the call. To configure a preset for the near end camera before placing a call, follow these steps: 1. Select the near end camera and adjust its position. Refer to “Controlling Avaya Video Camera 150s” on page 10. 2. Press and hold a numeric key (1 through 9) on the remote control until you hear a beep. The current position of the camera is associated with the key.
Placing a Call from the REDIAL List The REDIAL list on the main screen stores up to 15 recently dialed numbers. A scroll bar appears when more than five entries are available for selection. The oldest entry in the list is automatically removed when the system receives a call after the maximum number of entries has been reached. The last call placed always appears at the top of the list. The entry includes the name of the system called and an icon that indicates whether the call was a voice or video call.
Placing a Call from the Directory The directory stores a list of names and numbers from which you can place calls. The directory includes two subdirectories: the local and corporate directories. The corporate directory is read only and managed by your administrator. To place a call from the directory, follow these steps: 1. From the main screen, press the directory. button on the remote control to access the 2.
Manually Dialing a Number from the Main Screen Use the Video Call and Voice Call selections on the main screen to dial a video or voice number manually, using the remote control. Manually Dialing a Video Number To dial a video number manually from the main screen, follow these steps: 1. Use the arrow keys on the remote control to select Video Call and press OK. 2. Enter the number you wish to call. The last manually entered number appears by default.
Manually Dialing a Voice Number To dial a voice number manually from the main screen, follow these steps: 1. Use the arrow keys on the remote control to select Voice Call and press OK. 2. Enter the number you wish to call. The last manually entered number appears in this field by default. To edit the number, use the following keys: - The button changes the text entry method (indicated at the bottom of the screen).
To enable this feature, follow these steps: 1. From the main screen, access the system menu by pressing the remote control. button on the 2. Use the down arrow key to select Do Not Disturb. 3. Click OK. A dialog box appears indicating that the system Do Not Disturb feature is enabled. Press OK to return the system to normal operation. Managing a Call During a call, you can view information about the status of the call and the identity of the connected caller.
Caller ID When your video call is answered, video from the far end appears in your display. In the upper-left corner of the far video image, the caller ID (phone number or IP address) of the far end system appears. One or more of the following icons may appear next to the caller ID to represent information about the call. Icon Description Video call. Voice call. Microphones are muted on the far end system. A voice call that is encrypted.
Adjusting Volume To adjust the volume in a call, use the button on the remote control. You can also adjust the active microphone volume, or the treble and bass levels for audio out by adjusting preferences in User Preferences : Audio. Volume preferences for audio inputs appear with a bar graph audio meter next to the slider. The audio meter expands below the slider when you select the slider and press OK on the remote control. The audio meter displays the level of the transmitted voice.
Managing PIP Your display shows the far-end and near-end video conferencing sites in addition to the menus and video images from connected video sources. Picture-In-Picture (PIP) is a smaller window placed in one of the corners of the call screen. This second image is placed on top of the main image and always displays the primary (near) input by default.
Layouts 1/3 and 2/3 (No Presentation) Far End Video Layout 2: Far End and Near End video swap positions Near End Video (hides) Layout 3/3 (No Presentation) Far End Video Avaya 1010/1020 User Guide Near End Video 21
Changing the Screen Layout of Video Images while Receiving a Presentation When you are receiving a presentation, you can choose from the following layouts: Layouts 1/6 and 2/6 Far End Presentation Layout 2: Far End presentation and Near End video swap positions Near End Video (hides) Layout 3/6 Far End Presentation 22 Near End Video Avaya 1010/1020 User Guide
Layouts 4/6 and 5/6 Far End Video Layout 5: Far End and Near End video swap positions Near End Video (hides) Layout 6/6 Far End Video Near End Video Controlling a Far End Camera You can control a far end PTZ camera during a video conference in the same way you control a near end PTZ camera if the far end camera is enabled properly. Avaya Video Camera 100 does not support camera control.
To select a far end camera to control, do the following from any call screen: Press the near/far camera button on the remote control. The blue camera icon appears in the far end video image in the call. You can choose the far end input device to control by pressing the input button on the remote control. A menu of the input devices that are available for selection appears. Use the arrow keys on the remote control to select a device and then press OK.
Viewing Call Statistics To view statistical information about a call, follow these steps: 1. During a call, press the button. 2. Audio and video statistics for the current call appear on the screen. Two columns of statistics, Receive and Transmit appear. The total bandwidth used for audio and video appear beside each column heading. Each column has a video and audio block. Video statistics include the following: - resolution shows the resolution, in pixels, of the video image transmitted or received.
3. To hide the statistics, press the button again. Statistics automatically refresh every 5 seconds and hide after 5 minutes. Ending a Call You can end a call using any of the following options: • hang up button on the remote control • Call Manager dialog • REDIAL list Ending a Call from the Call Manager To hang up a call from the Call Manager dialog, follow these steps: 1. From any call screen, press OK. The Call Manager dialog appears. 2. To hang up a call, press OK again to end the call.
Locking and Unlocking Entries in the REDIAL List You can lock and unlock entries in the REDIAL list. Locking an entry prevents it from being removed after the maximum number of entries in the list has been reached. The lock symbol appears next to the name in the entry when the entry is selected. Note: Locking an entry does not prevent it from being removed from the list manually. Refer to “Removing an Entry from the REDIAL List” on page 27.
Managing the Directory If you have access to the local directory, you can add, remove, or edit entries. Adding an Entry to the Local Directory You can create up to 1000 entries in the local directory. To add an entry to the local directory, follow these steps: 1. Access the directory by pressing the button from the main screen. 2. Using the arrow keys, select the Local directory. 3. Select the Add New Entry button and press OK. 4. Use the arrow keys to select fields in the New Directory Entry screen.
Copying an Entry from the Corporate to Local Directory You can copy an entry from the corporate directory to the local directory. 1. Access the directory by pressing the button from the main screen. 2. Select the Corporate directory. 3. Select the entry you wish to copy to the local directory. 4. Press the button. 5. Select Copy to local and press OK. 6. Press OK to save the entry. Removing an Entry from the Local Directory You can remove an entry from the local directory. 1.
4. Modify values in the Edit Directory Entry dialog. a. Press OK to select a field you wish to modify. Note: If necessary, press the fields. button to change the method of text entry for text b. After completing your changes, press OK to exit the field. 5. Using the arrow keys, select Save Changes and press OK. Troubleshooting The following sections describe symptoms, possible causes, and potential solutions for common problems you may encounter with your Avaya system.
Camera Issues If you are unable to pan, tilt, or zoom a camera that has these capabilities, ensure the remote control contains three AAA batteries that are in good working condition. Also verify that no objects are obstructing the sensor on the front of the camera and that the LED on front of the camera flashes bright blue when you use the remote control to perform a task.
Some camera exposure settings designed to be used in rooms lit by sunlight may result in a flicker. To remove the flicker, increase the HD Camera Brightness setting in User Preferences : Diagnostics : High Definition Camera. Display Issues The following issues are related to the user interface or the display. Display Failures If data does not appear on the display, ensure cables are properly connected on the display and that the display cable is connected to the HD Display 1 output on the codec.
Distorted Audio Ensure that speakers are not obscured or damaged at either end of the call. Ensure both ends are not muted. Verify that the audio out cables are properly connected to the display and that any external speaker systems are powered and configured correctly. Power and Connectivity Issues If a call does not successfully connect, verify that you have dialed a working number and that the far end destination is powered on and available. Verify that the network is ready and available.
Administration from a Web Browser To configure your Avaya system from a web browser, you must have Adobe Flash Player installed and configured on your web browser. You can download the Flash Player from www.adobe.com. Refer to the Avaya 1010/1020 Release Notes for the supported Flash Player version. Release Notes are available from support.avaya.com. By default, remote access to an Avaya system through a web browser is enabled.
Changing the Administrator Password Avaya recommends that you protect the administrator preferences with a secure password to prevent occasional users from changing them. To change the administrator password, follow these steps: 1. From the System Menu, access Administrator Preferences : Security : Passwords. 2. Enter a new password in the New Password field below Administrator Password and press OK.
Specifying a Locally Configured IP Address Dynamic Host Configuration Protocol (DHCP) is used to dynamically allocate and assign IP addresses. DHCP allows you to move network devices from one subnet to another without administrative attention. You can choose to enable DHCP if a DHCP server is present.
Configuring the DHCP Option Specific configuration details of DHCP servers for use with this feature vary depending on the DHCP server used and your environment. The scope of this section is limited to describing the format of site-specific option 157.
If a machine name or IP address is used alone as a path element, then the following path is substituted: tftp:///#M.cfg;tftp:///#S.cfg where is the IP address or DNS name in the path. Example: For an Avaya 1010/1020 system with a MAC address of 00:13:FA:00:12:33 and an IP address of 10.10.22.77, the path: http://example/configs/fishtank.cfg;example;ftp://example/#I.cfg resolves to search for a configuration file at the following locations: 1. http://example/configs/fishtank.cfg 2.
Specifying Network Speed If you choose an option other than Auto for the Administrator Preferences : Network : General : Network Speed preference, ensure that it matches the speed and duplex configured on your network switch. Note: If your Ethernet switch is configured for half duplex, you may experience poor quality video when placing calls greater than 512 Kb/s.
Restricting Reserved Ports By default, Avaya systems communicate through TCP and UDP ports in the range 60000 64999 for video, voice, presentations, and camera control. Avaya systems use only a small number of these ports during a call. The exact number depends on the number of participants in the call, the protocol used, and the number of ports required for the type (video or voice) of call.
Configuring Dialing Options You can choose voice and video dialing options during the initial configuration, when performing a system reset, or at any other time by accessing Administrator Preferences : Communications : General. Refer to the Avaya 1010/1020 Installation Guide for more information about these preferences. Receiving Presentations Avaya 1010/1020 can receive but not initiate presentations during a call through a secondary H.239 media channel. By default, the presentation function is enabled.
Identifying the System To change the system name, dialing numbers, and geographic location specified for the system, access Administrator Preferences : System : Identification. Manually Setting System Date and Time You can set the system date and time manually as follows: 1. From the System Menu, access Administrator Preferences : System : Date and Time. 2. Set the time zone. 3. Set the month, day, and year for the date. 4. Set the hour, minute, and second for the time. 5.
Resetting a System Using the Reset Button If this reset fails or if you do not have access to the user interface, you can manually reset the system using the Reset button on the back of the codec without removing power to the system. Press and hold the reset button. The blue LED on the front of the codec changes color or behavior approximately every five seconds until the LED turns solid blue.
Configuring Call Preferences All users can set auto answer options for calls and specify the maximum number of entries to appear in the Redial list. Refer to “Placing a Call” on page 12 for more information. Administrators can configure the maximum call time and bandwidth in Administrator Preferences : Calls.
Enabling Telepresence You can set Avaya 1010/1020 to telepresence mode in which a conference administrator controls calls from a control panel (such as Avaya System Manager or the Call Manager in the web administration interface). Enabling telepresence removes the user interface from view. When the system is idle, only the background image appears in the display. An administrator can access the user interface by pressing OK and entering the administrator password.
Adjusting the Active Microphone Volume To control the volume of the active microphone, adjust the Active Microphone Volume preference in User Preferences or Administrator Preferences : Audio. For Information about using audio meters to set the volume, refer to “Managing Audio” on page 18. Checking Microphone Status The Active Microphone field in the System Information page shows which device is functioning as the active microphone.
Configuring Video Behaviors Administrators can adjust video behaviors to control cameras and video quality by configuring preferences in Administrator Preferences : Video. Controlling Avaya Video Camera 150 Use by Far End Users To prevent far end users from controlling your PTZ near end camera, including configuring and controlling camera presets, choose Disabled for the Administrator Preferences : Video : Video Control : Far Control of Near Camera preference.
Adjusting Video Encoder Quality You can adjust the quality of the video image sent to the far end during a call by specifying a relative lower or higher resolution in the Administrator Preferences : Video : Video Quality : Video Encoder Quality preference. Moving the slider to the right decreases the resolution of the video sent to the far end and improves the quality of the video image. Consider using this preference to make minor adjustments to the quality of the video image sent to the far end.
Populating the Corporate Directory Users can place calls from the directory by selecting a number to dial from a list of stored numbers. The corporate directory is H.350 compliant and can store up to 1000 entries in both an alphabetical and hierarchical format. All users can manage entries in the local directory. Only administrators can manage entries in the corporate directory.
Configuring Auto Discovery Auto discovery enables Avaya systems on your network to pass address information to other Avaya systems automatically. By default, when an Avaya system joins a network, it sends a broadcast packet to the local subnet to announce its presence. Any Avaya system on the local subnet that receives the packet and has Auto Discovery set to Enabled replies by sending address information about itself and a list of IP addresses of other Avaya systems that it has discovered.
Configuring Appearance Preferences Users can configure preferences in User Preferences : Appearance and Backgrounds that affect the appearance or behavior of the following: • screen saver that appears when the system is idle and the screen saver timeout • system sleep timeout • timeout interval for the appearance of the user interface after a call connects • the language in which the user interface appears • background image or color that appears in the user interface Help text appears at the bott
Viewing Recent Configuration Changes As an aid to troubleshooting issues that you may encounter with your Avaya system or to quickly access a preference that has been recently changed, view the preferences in Administrator Preferences : Recent. Preferences that have dependencies on other preference settings may not appear in Recent. Note: Upgrading the system software removes all preferences from the Recent screen.
• Change TCP reserved ports (Administrator Preferences : Network : Reserved Ports). • Change the UDP signaling port, enable or disable TCP or TLS signaling, or change the TCP or TLS signaling ports (Administrator Preferences : Communications : SIP.) • Upgrade the system software from the web administration interface (Maintenance : System Upgrade). All users can reboot the system by accessing User Preferences : Diagnostics : System Reboot from the main screen.
Choose a Background Color from the Interface 1. Click the eye dropper to choose a color from the web administration interface. 2. Click the color you wish to apply from the interface. 3. Click the display to apply the color. Specify a Custom Color 1. Click the color wheel to access the color editor. 2. Specify a custom color by supplying RGB values or a hexadecimal value. You can also choose a predefined color by clicking one of the color swatches that appears in the color editor. 3.
Saving and Restoring a System Configuration You can save and restore a system configuration only from the web administration interface. Note: System restore is not supported with the FireFox browser or other browsers based on Mozilla code. The System Save feature creates a text file that contains command line interface commands to restore a saved configuration.
To restore the system configuration from the web administration interface, follow these steps: 1. Ensure that a saved configuration file exists before performing a restore. 2.
Managing Calls from the Web Administration Interface You can place calls from the Directory tab by selecting an entry and clicking Dial. Dialing an entry from the directory invokes the Call Manager. The Call Manager tab includes all call management features that are available to users. When you move the pointer over an interface element, a tool tip appears to assist you with identifying the call management feature associated with that element.
11. Click Upgrade. Note: If calls are connected to the system, a dialog appears prompting you to continue or cancel the upgrade. Click Yes, to continue with the upgrade and disconnect the active calls. The upgrade may take several minutes; do not disrupt the upgrade process. During an upgrade, a status screen appears in the display connected to the system. Users cannot cancel the screen, and the system rejects incoming calls. 12. A system upgrade status message appears when the upgrade is complete.
Code Problem Description 5 Upgrade script failed After the image has been successfully uploaded the system runs an upgrade script for final processing. This error indicates a failure in that script. This typically occurs when using an upgrade image for another Avaya product. 6 Unable to run upgrade script The system was unable to run the upgrade script. This typically occurs when using an upgrade image for another Avaya product.
