Avaya Video Communications Systems User Guide Avaya 1050, Avaya 1040, Avaya 1030 Issue 1 June 2010
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Using Avaya Video Communications Systems This guide explains how to use the following Avaya video communications systems to place and manage calls: • Avaya 1050 • Avaya 1040 • Avaya 1030 For information about using Avaya 1010/1020, refer to the Avaya 1010/1020 User Guide. For information about how to install an Avaya video communications system, refer to the installation guide for your Avaya system model.
System Components Before using your Avaya video communications system, familiarize yourself with its components. Camera Near end participants and objects in a video conference call are located in the same room as your Avaya video communications system. Far end participants and objects are in a remote location. The camera captures near end video to send to far end participants in a call. One or more cameras may be connected to the system, depending on the system model and its capabilities.
Microphone An Avaya system includes a device with one or more microphones for audio input during a call. Depending on the model and optional peripherals purchased, the system may have one or more of the following devices. Avaya Video Conference Phone 1000 Avaya Video MicPod 1000 Avaya Video Camera 100 The Avaya Video Conference Phone 1000 high definition audio conferencing speakerphone is fully integrated with Avaya video communications systems and doubles as the microphone for a video system.
Codec The Avaya codec compresses outgoing video and audio content and data, transmits this information to the far end of a call, and decompresses incoming information. You should not need to interact with the codec once it has been properly installed in your environment. Third Party Display A third party display connected to the Avaya codec enables you to access the user interface and view video images during a video call.
Remote Control The Avaya remote control provides wireless control of all Avaya video communications system functions and enables you to navigate the user interface, place and receive calls, and control cameras connected to the system.
Navigating the User Interface When your Avaya system is idle, a screen saver appears on the display, or the screen is black. An incoming call or pressing any button on the remote control automatically invokes the system. Note: Administrators can configure Avaya systems for use in telepresence rooms in which a conference administrator controls calls from a control panel or where users interact with the system using a connected phone.
Icon Condition Video Indicates the number of video calls in progress. Each orange circle that appears to the right of the video icon represents a video call in progress. Voice Indicates the number of voice calls in progress. Each orange circle that appears to the right of the voice icon represents a voice call in progress. Indicates that the communication subsystem is initializing. If this icon reappears after the system has booted, a problem has occurred. Reboot the system.
Icon Condition System Overheating This yellow indicator warns you when the system temperature is above normal operating temperature. The codec adjusts fan speed automatically to cool itself. This red indicator warns that the system is overheated and approaching the maximum allowed operating temperature and will automatically reboot after reaching it. Warning: Temperatures that require the codec to reboot can permanently damage codec components.
The System Menu To access the System Menu from the main screen, press the control. From the System Menu you can do the following: button on the remote • View selected configuration and status information about your Avaya system in the System Information pages. Use the and buttons on the remote control to navigate the pages.
Controlling Cameras Become familiar with how to control a camera connected to your system before placing a video call. The System Information page identifies the type of camera connected to the system. If the camera type is pan, tilt, and zoom, you can control the camera with the remote control. To prevent far end users from controlling your near end camera during a call, contact your administrator. Controlling a Near End Camera To adjust the near end camera when the system is idle, select the camera.
Configuring Camera Presets A camera preset is a predefined camera position that is associated with a numeric key on the remote control. Camera presets enable you to quickly change the position of the near end camera during a call by pressing a single key on the remote control instead of using the arrow and zoom keys. Far end participants see the video image without the delay that is associated with using more than one key to position the camera.
Managing Near End Video Quality Before you place a call, examine the near end video image from the camera connected to your Avaya system. If the image flickers, colors appear unbalanced, or the image appears too dark, you may need to adjust the room lighting or camera settings. For more information, refer to “Adjusting Room Lighting” on page 41 and “Camera Issues” on page 42.
4. Use the arrow keys on the remote control to digitally pan and tilt the camera. Depending on the camera you are using, digital pan and tilt behave as follows: - If you are using Avaya Video Camera 100, digital pan and tilt are available only after you activate digital zoom by pressing the zoom in button. If you exit digital zoom by using the zoom out button to return to the camera’s original fixed focal length, digital pan and tilt are not available.
Placing a Call from the REDIAL List The REDIAL list on the main screen stores up to 15 recently dialed numbers. A scroll bar appears when more than five entries are available for selection. The oldest entry in the list is automatically removed when the system receives a call after the maximum number of entries has been reached. The last call placed always appears at the top of the list. The entry includes the name of the party called and an icon that indicates whether the number is a voice or video number.
Placing a Call from the Directory The directory stores a list of names and numbers from which you can place calls. The directory includes three subdirectories: the local, corporate, and meetings directories. An entry in the local or corporate directories contains dialing information for a single device. An entry in the meetings directory contains dialing information for two or more devices. When you place a call using an entry in the meetings directory, the system dials all the devices in the entry.
Manually Dialing a Number from the Main Screen Use the Video Call and Voice Call selections on the main screen to dial a video or voice number manually using the remote control. Manually Dialing a Video Number To dial a video number manually from the main screen, follow these steps: 1. Use the arrow keys on the remote control to select Video Call and press OK. 2. Enter the number you wish to call. The last manually entered number appears by default.
Manually Dialing a Voice Number To dial a voice number manually from the main screen, follow these steps: 1. Use the arrow keys on the remote control to select Voice Call and press OK. 2. Enter the number you wish to call. The last manually entered number appears in this field by default. To edit the number, use the following keys: - The button changes the text entry method (indicated at the bottom of the screen).
Including Multiple Sites in Calls If your system is hosting a conference call (all callers are connecting to your system), you can add participants to an existing call at any time up to the maximum connections allowed for the system. You can add a second participant while the first call is connecting; you do not need to wait for the first call to connect. If you attempt to add a participant after the system limit has been reached, the message Maximum Calls Reached appears in the Call Status window.
Answering or Rejecting a Call You can configure your system to automatically answer incoming calls by setting preferences in User Preferences : Calls as follows: • Auto Answer—If set to Enabled, the system automatically answers the first incoming call. If set to Disabled (the default), you must manually answer incoming calls. If your system is configured for answering calls manually, choose one of the following options when an incoming call arrives: - Select Answer and press OK to accept the call.
Enabling Do Not Disturb During Calls If you receive an incoming call while you are in another call and Auto Answer Multiway Call is set to Disabled, you can choose Do Not Disturb which ignores the incoming call and prevents any other calls from interrupting for the duration of the call. The caller hears a busy signal. Calls missed while the do not disturb feature is enabled appear in the REDIAL list on the main screen.
Managing a Call During a call, you can view information about the status of the call and the identity of connected callers. You can also manage audio output and video images, control cameras, select input to appear in a display, and initiate a presentation.
Caller ID When a far end system in a video call answers your incoming call, video from the far end appears in your display. In the upper-left corner of the far video image, the caller ID (phone number or IP address) of the far end system appears. One or more of the following icons may appear next to the caller ID to represent information about the call. Icon Description Video call. Voice call. Microphones are muted on the far end system. A voice call that is encrypted.
Hiding or Showing User Interface Elements By default, the system information, status bar, and navigation bar fade from the screen after a call has been connected for 10 seconds. This interval resets after any interaction with the system. You can adjust the duration of the fade out interval by adjusting the Fade Out Timeout preference in User Preferences : Appearance. To hide or show these user interface elements at any time during a call, press the button.
For the Active Microphone Volume preference, Avaya recommends a volume setting of 5 to 8 for most Avaya Video MicPod 1000 applications and 5 to 10 for most Avaya Video Camera 100 applications. Use the meter to visually verify that the transmit level peaks in the desired -28 to -22 dB range. Note: If you are using Avaya Video Conference Phone 1000 as the active microphone, the Active Microphone Volume preference is not available. The Avaya Video Conference Phone 1000 microphones adjust volume automatically.
Managing Video Layout During a call, video images from connected callers appear in your display. You can change the screen layout of near and far end video images that appear in the display. Understanding Screen Layouts Screen layouts appear as one of the following types: • A far end participant appears as the largest video image. • Your site (the near end participant) appears as the largest video image. • All video images from all participants are the same size.
Changing the Screen Layout of Video Images To change the screen layout, do the following: • Press the screen layout button. The number of the selected screen layout (x) and the total number of screen layouts that are available (y) appear in the center of the screen above the status bar as x/y. The total number of screen layouts that are available depends on the number of connected callers, whether a single display or a dual display is used, and whether or not a presentation is being viewed.
Using Camera Presets During a Call You can configure a camera preset before placing a call or during a call. To configure a camera preset on the near camera before placing a call, refer to “Configuring Camera Presets” on page 14. To configure a camera preset during a call, ensure that the numeric keys are functioning as presets as indicated in the following steps, select the camera you wish to control, and then configure the preset. To use a camera preset during a call, follow these steps: 1.
Changing the Primary Input • When the system is idle and the main screen appears in the display: a. Press input + . The Primary Input selection dialog appears and contains small representations of the available input sources. b. Use the arrow keys to select a new input and then press OK. • During a call from any call screen: a. Press the input button. The Primary Input selection dialog appears and contains small representations of the available input sources. b.
Initiating a Presentation Avaya systems include support for sharing data from the presentation input (typically a personal computer connected to the codec) while simultaneously showing video from the primary input. This enables you to view a live presenter and the content at the same time. If you wish to change the primary and secondary inputs you can do so either prior to the call or at any time during a call. Refer to “Changing Video Inputs” on page 30.
If support for presentations is enabled, but a presentation does not start automatically when a video input device is connected to the system, follow these steps to start or stop a presentation manually: 1. During a call, Start presentation appears in the navigation bar of the user interface if systems participating in the call support presentations. Press the button to start the presentation. A message appears indicating that the presentation is starting.
Viewing Call Statistics To view statistical information about a call, follow these steps: 1. During a call, press the button. 2. Audio and video statistics for the current call display on the screen. Two columns of statistics, Receive and Transmit appear. The total bandwidth used for audio and video appear beside each column heading. Each column has a video and audio block. Video statistics include the following: - resolution shows the resolution, in pixels, of the video image transmitted or received.
The following additional information appears below the Audio statistics block: - the call duration - the make and model of the far end video communication device and the software version it is using 3. To hide the statistics, press the button again. Statistics automatically refresh every 5 seconds and hide after 5 minutes.
Ending a Call from the Call Manager To hang up a call from the Call Manager dialog, follow these steps: 1. From any call screen, press OK. The Call Manager dialog appears. 2. Choose one of the following: - To hang up a single call, press OK again to end the call. - To hang up any individual caller in a multiway call, use the arrow keys on the remote control to select the caller, and press OK.
Using a Single Display for Local Presentations If your Avaya system has a single display and you wish to show data locally from a device connected to a video input when the system is idle or in a voice call, access User Preferences : Appearance. Set the Screen Saver preference to the desired input. The key followed by the name of the input appears in the navigation bar on the main screen when the following occurs: • The system is idle or in a voice call with the voice call screen appearing in the display.
Removing an Entry from the REDIAL List To remove an entry from the REDIAL list, follow these steps: 1. Using the arrow keys on the remote control, select the entry you wish to remove. 2. Press the button. 3. Select Remove from the menu, and press OK. Adding a REDIAL List Entry to the Directory You can add an entry from the REDIAL list to the local directory. 1. Using the arrow keys on the remote control, select the entry you wish to add to the directory. 2. Press the button. 3.
4. Do one of the following: a. To add an entry to the local directory, use the arrow keys to select fields in the New Directory Entry screen. Press OK to enter a value in a selected field. Enter a system name, video and voice numbers, and IP address or ISDN numbers. If necessary, press the button to change the method of text entry for text fields or press to access the keyboard. After entering a value, hide the keyboard (if you used it to it enter the value) and press OK to exit the field. b.
Copying an Entry from the Corporate to Local Directory You can copy an entry from the corporate directory to the local directory. 1. Access the directory by pressing the button from the main screen. 2. Select the Corporate directory. 3. Select the entry you wish to copy to the local directory. 4. Press the button. 5. Select Copy to local and press OK. 6. Press OK to save the entry. Removing an Entry from the Local or Meetings Directories You can remove an entry from the local or meetings directories.
4. Modify values in the Edit Directory Entry or Edit Meeting Entry dialog. a. Press OK to select a field you wish to modify. Note: If necessary, press the fields. button to change the method of text entry for text b. After completing your changes, press OK to exit the field. 5. Using the arrow keys, select Save Changes and press OK. Troubleshooting The following sections describe symptoms, possible causes, and potential solutions for common problems you may encounter with your Avaya system.
Camera Issues If you are unable to pan, tilt, or zoom a camera that has these capabilities, ensure the remote control contains three AAA batteries that are in good working condition. Also verify that no objects are obstructing the sensor on the front of the camera and that the LED on front of the camera flashes bright blue when you use the remote control to perform a task.
Adjusting Camera Brightness Camera brightness refers to the amount of light received through the lens of the camera. You can improve dim scenes by adjusting room lighting and manually adjusting the camera brightness. To adjust camera brightness, set the HD Camera Brightness preference in User Preferences : Diagnostics : High Definition Camera. Adjusting Camera White Balance Camera white balance refers to how a camera references the color white, which is a mixture of all colors.
Display Issues The following issues are related to the user interface or the display. Display Failures If data does not appear on the display, ensure cables are properly connected on the display and that the display cable is connected to the Display 1 output on the back panel of the codec. Also ensure you have selected the correct input. Refer to “Changing Video Inputs” on page 30 for more information.
Audio Issues An Avaya system automatically selects the best audio algorithm based on the call rate and the capabilities of the remote system. The following issues are related to the audio quality. Absent Dial Tone If you do not receive a dial tone after pressing the or key on Avaya Video Conference Phone 1000 to initiate a call, ensure the line out is securely connected. An absent dial tone may also result from an unavailable analog phone line connection.
Connectivity Issues If a call does not successfully connect, verify that you have dialed a working number and that the far end destination is powered on and available. Verify that the network is ready and available. Network status is indicated at all times in the status bar. If the Avaya system is connected to the local network, a green network status icon appears. A yellow or red network status icon indicates a problem with the network connection.