Avaya 1120E IP Deskphone with SIP Software User Guide SIP Software Release 4.0 Document Status: Standard Document Version: 07.
© 2011 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.
Revision history Revision history May 2011 Standard 07.04. This document is up-issued to relect changes in global power supply information. November 2010 Standard 07.03. This document is up-issued to support SIP Software Release 4.0 with updated regulatory information. November 2010 Standard 07.02. This document is up-issued with updated graphics. October 2010 Standard 07.01. This document is up-issued to support SIP Software Release 4.0. September 2010 Standard 06.02.
Revision history June 2008 Standard 03.04. This document is up issued to support SIP Firmware for IP Phone 1120E Maintenance Release 2.0. July 2007 Standard 02.06. This document is up issued to support SIP Firmware for IP Phone 1120E Maintenance Release 1.1. January 2007 Standard 01.
Contents Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Avaya 1120E IP Deskphone controls . . . . . . . . . . . . . . . . . . . 17 Avaya 1120E IP Deskphone display . . . . . . . . . . . . . . . . . . . 23 Cleaning the Avaya 1120E IP Deskphone LCD display screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Context-sensitive soft keys . . . . . . . .
Contents Installing additional cables . . . . . . . . . . . . . . . . . . . . . . . . 58 Wall-mounting the IP Deskphone (optional) . . . . . . . . . . . 58 Entering text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Entering text using the IP Deskphone dialpad . . . . . . . . . 61 Enabling and disabling the # Ends Dialing feature . . . . . . 63 Configuring the dialpad to alphanumeric dialing . . . . . . . 65 Entering text using the USB keyboard . . . . . . . . . . . . . . .
Contents Configuring the Backlight Screensaver . . . . . . . . . . . . . . . . . 88 Configuring Menu Auto back-out . . . . . . . . . . . . . . . . . . . . . . 89 Selecting a ring pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Adjusting the ring volume . . . . . . . . . . . . . . . . . . . . . . . . . 92 Adjusting the volume of the Handset, Headset, and Handsfree mode . . . . . . . . . . . . . . . .
Contents Redirecting an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . 134 Declining an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . 137 Creating a new Call Decline Reason . . . . . . . . . . . . . . . 138 Managing Call Decline Reasons . . . . . . . . . . . . . . . . . . 139 Ignoring an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Receiving intercom calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Receiving paging calls . . .
Contents Managing calls in the Call Outbox while not on a call . . 175 Initiating a call from the Call Outbox . . . . . . . . . . . . . . . 176 Deleting calls from your Call Outbox . . . . . . . . . . . . . . . 177 Viewing the details of a call in the Call Outbox . . . . . . . 178 Accessing the calls in your Call Outbox during a call . . . 179 Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 Configuring Instant Messaging . . . . . . . . . . . . . . . . . . . . . . .
Contents Using Park Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213 Retrieving a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . 214 Additional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217 Using the Friends feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 217 Accessing your Friends list . . . . . . . . . . . . . . . . . . . . . . 218 Editing information of a friend . . . . . . . . . . . . . . . . . . . . 221 Feature keys . . . .
Contents Logging out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268 Primary account logout . . . . . . . . . . . . . . . . . . . . . . . . . 268 Secondary account logout . . . . . . . . . . . . . . . . . . . . . . . 269 Server failover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269 Cable unplugged . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269 Upgrade impacts to user profiles . . . . . . . . . . . . . . . . . . . . .
Contents Switching the proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287 Resetting the IP Deskphone . . . . . . . . . . . . . . . . . . . . . 290 Erasing the user data . . . . . . . . . . . . . . . . . . . . . . . . . . . 291 Network menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296 USB flash drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297 Presence of USB flash drive . . . . . . . . . . . . . . . . . . . . .
Contents Friends List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345 Making an MLPP call from a received Instant Message 346 Making a call by using a programmed speed dial key . . 348 Incoming calls with precedence . . . . . . . . . . . . . . . . . . . . . . 349 Call transfer with precedence . . . . . . . . . . . . . . . . . . . . . . . . 350 Multiple calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351 Preemption . . . . . . . . . . . . . . . . .
Contents 14
Welcome Welcome Your Avaya 1120E IP Deskphone brings voice and data to your desktop. The IP Deskphone connects directly to a Local Area Network (LAN) through an Ethernet connection. The IP Deskphone with SIP software communicates using Session Initiated Protocol (SIP) after the software is upgraded to a SIP-enabled version. In this guide, user-defined feature key labels appear beside the keys and context-sensitive soft keys labels appear directly above the keys.
Welcome • graphical, high-resolution LCD display, backlit, with adjustable contrast • high-quality speaker phone • volume control keys for adjusting the ringer, speaker, handset, and headset volume • six specialized feature keys: — Quit — Directory — Inbox — Outbox — Services — Copy • six call-processing fixed keys: — Mute — Handsfree — Goodbye — Instant Message Log — Headset — Hold • gigabit Ethernet ports • built-in gigabit Ethernet switch for shared PC access • headset jack with an On/Off
Welcome • logging off the IP Deskphone without entering a password • dialing a call from the Inbox • the capacity to attach up to three Expansion Modules for Avaya 1100 Series IP Deskphones, adding up to 54 programmable feature keys Avaya 1120E IP Deskphone controls Figure 2 on page 17 shows the Avaya 1120E IP Deskphone.
Welcome This section describes the controls on your IP Deskphone. Your IP Deskphone can have fixed keys with icons or with labels. This document presents both versions of the fixed key. The keys on either side of the LCD display area are User-defined feature keys, with labels on the LCD. The system administrator can reserve some keys for specific functions during tasks and for advanced configuration. You can define these keys for specific functions, such as Call Forward.
Welcome Press the Handsfree key to activate the built-in speaker and microphone of the IP Deskphone. Note: The Handsfree LED indicator on the Handsfree key lights to indicate when handsfree is active. Use the Navigation Key Cluster to scroll through menus and lists that appear on the LCD display screen or for text entry. The outer part of this key cluster rocks for up, down, left, and right movements. For more information, see “Navigation keys” on page 40.
Welcome Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset. Note: The Headset LED indicator on the Headset key lights to indicate that the headset is in use. Press the Hold key to put an active call on hold. Press the Hold fixed key to return to a call on hold. You can have several calls in a hold state. Use the Dialpad to enter numbers and text.
Welcome Press the Services key to access the following features: 1. Search—search in the local directory (personal Address Book) and the global directory (network Address Book for names and telephone numbers) 2. Login—log in to your IP Deskphone only when the call server supports multiple user logins. 3. Logout—log out of your IP Deskphone. 4. Check For Updates—check for the latest software update for the IP Deskphone.Retrieve Parked Call (This feature is not available on all call servers.) 5.
Welcome Press the Inbox key to access your call inbox. The call inbox stores all incoming calls on an active IP Deskphone. Note: This key does not function to send Instant Messages. Press the Outbox key to view a record of all outgoing calls. Note: This key does not function as a shift key. Press the Directory key to access the Address Book and the Friends list. Note: You can access the Address Book while on a call and start a new call with a highlighted contact.
Welcome Avaya 1120E IP Deskphone display Your Avaya 1120E IP Deskphone has three display areas: • The upper display area provides line and feature key status. • The middle display area contains single-line information for items such as caller number, caller name, menu items, feature prompt strings, user-entered digits, date and time information, and telephone information. • The lower display area provides context-sensitive soft key label information.
Welcome Cleaning the Avaya 1120E IP Deskphone LCD display screen To clean the LCD display screen, gently wipe with a soft, dry cloth. CAUTION Do not use any liquids or powders on the IP Deskphone. Using anything other than a soft, dry cloth can contaminate IP Deskphone components and cause premature failure. Context-sensitive soft keys Your Avaya 1120 IP Deskphone has four context-sensitive soft keys beneath the LCD screen.
Welcome Table 1 on page 25 lists the context-sensitive soft keys that you can use to access menu items.. Table 1: Menu items accessed through context-sensitive soft keys (Part 1 of 6) Item Function Redial or NewCall Press the Redial context-sensitive soft key to redial the last dialed number. If there is no stored redial number, the NewCall context-sensitive soft key appears and has the same effect as pressing the primary user line key (dial prompt).
Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 2 of 6) Item More… Function Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys (three menu lists are available). When you press the More… contextsensitive soft key, a different selection of context-sensitive soft keys appears.
Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 3 of 6) Item CallFwd Function Press the CallFwd context-sensitive soft key to forward all calls to a specified address. DND Press the DND context-sensitive soft key to block all calls. Retrve Press the Retrve context-sensitive soft key to retrieve parked calls (local and server calls only). More… Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys.
Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 4 of 6) Item Function Presnce Press the Presnce context-sensitive soft key to configure the presence status for your IP Deskphone. Prefs Press the Prefs context-sensitive soft key to display the Preferences menu. The menu items include the following: 1. Display—use to adjust the display settings of the LCD screen. 2. Audio—use to adjust tones and volume settings, access the Codecs menu to configure a USB headset. 3.
Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 5 of 6) Item Prefs Function 4. Language—use to change the interface language. 5. Misc Options—use to access the following options: — Alpha Dialing — Search Method — Incoming Privacy — Outgoing Privacy — # Ends Dialing — Hold Mode: Private — Time 6. Network—use to access the following: — Server Settings — Device Settings — Diagnostics — Disable screensaver — Licensing — Lock 7.
Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 6 of 6) Item Function Prefs 8. User Settings - use to modify the following: — Call Settings — IM Settings — Voice Mail Settings — Change Location More… Press the More... context-sensitive soft key to return to the first menu list of context-sensitive soft keys. The next available menu list contains the following context-sensitive soft keys: [Redial] [abc] [Msgs] [More...
Welcome Table 2 on page 31 lists the context-sensitive soft keys that you can use to access menu items after dial pad input. Table 2: Menu items accessed after dial pad input through context-sensitive soft keys Item Send Function Press the Send context-sensitive soft key to dial out the user input using the primary login of the IP Deskphone. User input is run against the dialing plan. abc or 123 Press the abc or 123 context-sensitive soft key to toggle between alpha and numeric input mode.
Welcome Figure 6: In-call context-sensitive soft keys lists the context-sensitive soft keys you can use to access menu items during an in-call session. Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 1 of 9) Item Conf Function Press the Conf context-sensitive soft key to obtain a dial tone to place another call during an active call or to make a conference call. The Conf context-sensitive soft key behaves like the NewCall contextsensitive soft key.
Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 2 of 9) Item Audio Function Press the Audio context-sensitive soft key to access the following features: Tones • Ring Pattern — • Select test patterns from 1 to 8 Alerting Volume — Set Desired volume 33
Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 3 of 9) Item Audio Function Voice • Configure the volume for the following: — Handset Volume — Headset Volume — Handsfree Volume Codecs Select the Audio Codecs: • G722 (wideband codec) • PCMU (standard u-law) • G729 (729 codec) • PCMA (standard a-law) Headset Selection Select the active headset device: 34 • Wired, USB (if wired, then select type 1, 2 or 3) • Enable HID Commands (enab
Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 4 of 9) Item Function Note: You can change the audio settings to improve audio quality based on the available band width. If the Internet bandwidth is low, you can improve the audio quality by changing the audio setting to low. Audio • Monitor Audio Quality—used to view details about the audio quality of an active call.
Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 5 of 9) Item More… Function • If you press the More… context-sensitive soft key once from the first menu list, you access the following contextsensitive soft keys: [NewCall] [Park] [Retrve] [More.
Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 6 of 9) Item Park Function Press the Park context-sensitive soft key to park the current call to the server or another user (not available for all call servers). Retrve Press the Retrve context-sensitive soft key to retrieve parked calls (local and server parked calls only). More… Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys.
Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 7 of 9) Item Function Prefs 2. Audio—use to adjust tones and volume settings and to configure a USB headset. 3. Feature Options—use to configure the following: — Feature keys — Call Decline Reasons — Call Ignore Action — Call Subject — Call Fwd Notification — Missed Call Notification. 4. Language—use to change the interface language. 5.
Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 8 of 9) Item Prefs Function 6. Network—use to access the following: — Server Settings — Device Settings — Diagnostics — Disable screensaver — Licensing — Lock 7. USB Locks—use to lock or unlock the following USB devices: — USB Mouse — USB Keyboard — USB Headset — USB flash drive 8.
Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 9 of 9) Item Function More… Press the More… context-sensitive soft key to return to the first menu list of context-sensitive soft keys. The next available menu list contains the following contextsensitive soft keys: [Conf] [Trnsfer] [Audio] [More…] Unlock The Unlock context-sensitive soft key appears if you answer a call when the IP Deskphone is locked with a password protected screensaver.
Welcome Table 4 on page 41 describes the navigation keys and their functions. Table 4: Navigation keys and functions (Part 1 of 2) Key Navigation Key Cluster Function Press the Left or Right arrows on the Navigation Key Cluster to: • Scroll long lines of text when you view caller ID. Note: The IP Deskphone automatically scrolls long lines of text from right to left for entries such as in your address book or your Call Inbox.
Welcome Table 4: Navigation keys and functions (Part 2 of 2) Key Navigation Key Cluster Function Press the left side of the Navigation Key Cluster to: • Move cursor to the left when you enter and edit text. • Leave the detail view of the Inbox or Outbox and return to the main Inbox or Outbox. Operates like the Back context-sensitive soft key. Press the up or down arrows on the Navigation Key Cluster to: • Erase a character (backspace) when you enter and edit text.
Welcome menu item to activate it or click on the item to highlight it. For example, you can click the View context-sensitive soft key label to open that menu. Double-click the word Inbox in the menu list; you can then double-click a name in the Inbox list to initiate a call, or click the item to highlight the name. To access the Network menu, right-click anywhere on the display. Note: USB mouse support is available for the Avaya 1120E IP Deskphone but does not extend to added Expansion Modules.
Welcome Secure connection Call security is identified by the presence of a security icon (padlock) that is displayed on the IP Deskphone screen. After the IP Deskphone is registered with the SIP Proxy, you can view the security icon when: • the IP Deskphone is idle • you are on an active call Figure 7 on page 62 is an example of a secure connection when the IP Deskphone is idle. The security icon is visible on the IP Deskphone screen.
Welcome Figure 8: Example of a secure connection during an active call 45
Regulatory and safety information Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Regulatory and safety information Table 5 lists EMC compliance for various jurisdictions.
Regulatory and safety information Table 6 lists Safety compliance for various jurisdictions. Table 6: Safety compliance Jurisdiction Standard United States UL 60950-1 Canada CSA 60950-1-30 Safety of Information Technology Equipment European Community EN 60950-1 ITE equipment - Safety - Part 1: General requirements Australia/New Zealand AS/NZS 60950.
Regulatory and safety information Other US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements. EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://support.avaya.com/css/ appmanager/public/support.
Using your Avaya 1120E IP Deskphone Using your Avaya 1120E IP Deskphone After you familiarize yourself with the Avaya 1120E IP Deskphone features, you can start to use the IP Deskphone. Getting started This section provides information about how to use the IP Deskphone. Carefully read each section before you operate the new IP Deskphone.
Using your Avaya 1120E IP Deskphone Before you begin CAUTION Damage to Equipment Do not plug your IP Deskphone into a regular telephone jack. This can result in severe damage to the IP Deskphone. Consult your system administrator to ensure that you plug your telephone into a 10/100/1000 BaseT Ethernet jack. CAUTION Your IP Deskphone is designed for use in an indoor environment only. CAUTION Do not plug your Avaya 1120E IP Deskphone into an Integrated Service Digital Network (ISDN) connection.
Using your Avaya 1120E IP Deskphone Figure 9: IP Deskphone connections Accessory Expansion Module port PC Ethernet port LAN Ethernet port Tilt Lever Link lamp USB Connector AC Adapter jack Headset jack Handset jack WARNING Ensure that the protective rubber cap on the Expansion Module port is in place when the port is not in use. Connection of anything other than the proper Expansion Module connector to this port can cause damage to the IP Deskphone.
Using your Avaya 1120E IP Deskphone • “Wall-mounting the IP Deskphone (optional)” on page 58 Figure 10: Wall-mount lever Wall-mount lever WARNING Your Avaya 1120E IP Deskphone is shipped with the base locked in position. To avoid damaging your phone, press the wall-mount lever, located under the Handsfree key as indicated in the previous figure, to release the base and pull it away from the IP Deskphone.
Using your Avaya 1120E IP Deskphone Figure 11: Remove the stand cover Tilt Lever Button Center Catch Handset cord exit Connecting the AC power adapter (optional) Your 1120E IP Deskphone supports AC power or Power over Ethernet (PoE) options, including IEEE 802.3af standard power. To use local AC power, use only the Avaya-approved Global Power Supply (NTYS17xxE6). You can order the Avaya-approved AC adapter separately. CAUTION Use only the approved Avaya Global Power Supply with your 1120E IP Deskphone.
Using your Avaya 1120E IP Deskphone To use PoE, where power is delivered over the CAT5 cable, your connected LAN must support PoE. If you use PoE, you do not require an AC adapter. WARNING If you are connected to a PoE connection do not use the AC power adapter To use gigabit Ethernet, you must connect to the LAN through CAT-5e (or later) cables. To connect the AC adapter to the AC adapter jack in the bottom of the IP Deskphone use the following procedure: 1. Form a small bend in the cable. 2.
Using your Avaya 1120E IP Deskphone Connecting the headset (optional) Perform the following procedure to connect the optional headset to the IP Deskphone. 1. On the back of the IP Deskphone, plug the headset connector into the RJ-9 headset jack marked with the ) symbol. 2. Thread the headset cord, along with the handset cord, through the channels in the stand so that the headset cord exits the channel marked with the ) symbol.
Using your Avaya 1120E IP Deskphone Perform the following procedure to select a headset. 1. Press Prefs. 2. Select Audio. 3. Select Headset Type. Connecting the LAN ethernet cable Note: Your IP Deskphone supports both AC power and PoE options, including IEEE 802.3 standard power. To use local AC power, you can order the optional AC adapter separately. To use PoE, where power is delivered over the CAT5 cable, the LAN must support PoE, and you do not need an AC adapter.
Using your Avaya 1120E IP Deskphone Installing additional cables If applicable, you can plug an optional USB device such as a USB mouse or a USB keyboard into your IIP Deskphone. Connect the USB cable to the USB port on the back of the IP Deskphone.
Using your Avaya 1120E IP Deskphone Method A: 1. Press the wall-mount lever, and pull the IP Deskphone away from the stand, as shown in Figure 13 on page 59. 2. Use the stand cover (the part you removed in “Removing the stand cover” on page 53), to mark the wall-mount holes by pressing the bottom of the stand cover firmly against the wall in the location where you wish to install the IP Deskphone. Four small pins on the bottom of the stand cover make marks on the wall. 3.
Using your Avaya 1120E IP Deskphone Method B: 1. Attach the 15-cm (6-inch) CAT5e cable. 2. Position the stand over the mounting rivets, and slide the IP Deskphone down the wall so that the rivets fit into the slots on the stand, indicated in Figure 12 on page 58 (Method B). 3. Replace the stand cover. Ensure that all cables are neatly routed and press the stand cover into place until you hear a click. 4. Put the IP Deskphone in the wall-mount position (optional).
Using your Avaya 1120E IP Deskphone You can use the following methods to enter and edit text on your Avaya 1120E IP Deskphone: • “Entering text using the IP Deskphone dialpad” on page 61 • “Entering text using the USB keyboard” on page 66 Entering text using the IP Deskphone dialpad For applications that offer text input, when you use the dialpad to enter text the system activates the abc/123 context-sensitive soft key.
Using your Avaya 1120E IP Deskphone 3. To enter the next letter, press the dialpad key 6 twice to cycle to the letter r. When entering alphanumeric information, the 1 key on the dialpad represents the characters in Table 7 on page 62. To enter a special character, press the dialpad number 1 to cycle through the characters until you reach the one you need. For example, to enter a question mark (?), press the number 1 key eight times.
Using your Avaya 1120E IP Deskphone Table 7: Alphanumeric characters for dialpad key 1 (Part 2 of 2) Character Name ; semi-colon ~ tilde = equal + plus 1 numeral 1 Note: No letters are associated with the 0 key. Enabling and disabling the # Ends Dialing feature You can enable the IP Deskphone to use the octothorpe (#) symbol to immediately dial the address or phone number. To enable the # Ends Dialing feature: 1. Press the Prefs context-sensitive soft key, and then select Misc Options.
Using your Avaya 1120E IP Deskphone To disable the # Ends Dialing feature: 1. To turn off # Ends Dialing, press the Prefs context-sensitive soft key, and then select Misc Options. Highlight # Ends Dialing and press the Change context-sensitive soft key. Prefs 2. Choose one of the following: Off Back or — Press the Off context-sensitive soft key to turn off # Ends Dialing. — Press the Back context-sensitive soft key to keep existing configurations and return to the Preferences menu.
Using your Avaya 1120E IP Deskphone Configuring the dialpad to alphanumeric dialing To eliminate the need to press the abc/123 context-sensitive soft key when you enter text, you can configure the Avaya 1120E IP Deskphone dialpad default to alphabetic mode. To configure the dialpad to alphabetic mode as the default: 1. Press the Prefs context-sensitive soft key, and then select Misc Options. Highlight Alpha Dialing, and then press the Change context-sensitive soft key. Prefs 2.
Using your Avaya 1120E IP Deskphone 2. Choose one of the following: Off Back or — Press the Off context-sensitive soft key to turn on alphanumeric dialing. — Press the Back context-sensitive soft key to keep existing configurations and return to the Preferences menu. Entering text using the USB keyboard You can connect a USB keyboard to the USB port of your IP Deskphone to enter text and numbers, access some features, and duplicate some functions.
Using your Avaya 1120E IP Deskphone Table 8: USB keyboard functions (Part 2 of 2) USB Keyboard Key IP Deskphone Fixed Key F8 Volume Up F9 Mute F10 Hold F11 Headset F12 Handsfree Break Goodbye (Release) Backspace Left arrow of Navigation Cluster Arrow Left Left arrow of Navigation Cluster Arrow Right Right arrow of Navigation Cluster Arrow Up Up arrow of Navigation Cluster Arrow Down Down arrow of Navigation Cluster Enter Enter 67
Accessing the Avaya 1120E IP Deskphone Accessing the Avaya 1120E IP Deskphone You require a log on ID and a password to log on to a server with your Avaya 1120E IP Deskphone. Logging on Whenever you log on to your Avaya 1120E IP Deskphone you must do the following: • confirm your logon ID • enter your password • select the duration of this session Release 2.2 supports admin password protection for login prompt that appears when you power up the IP Deskphone or after you log off.
Accessing the Avaya 1120E IP Deskphone session.
Accessing the Avaya 1120E IP Deskphone Note 1: You must enter the admin password to edit domains. Note 2: Check with your system administrator before editing or changing domains. To change the domain: Domain 1. Press the Domain context-sensitive soft key to change the current domain. — Press the Domain context-sensitive soft key to change the current domain. Note: You must enter an admin password before you can edit the domain in which the IP Deskphone connects. 2.
Accessing the Avaya 1120E IP Deskphone Password protection for domains This feature supports admin password protection for editing of the domain and is not required for switching domains. If you log on using the administrator password, you can use the editing domain option for both the Current Domain state and Domain List state. After you press back on the edit page or on the password prompt, the idle display appears. You must enter the admin password to reenter the editing domain.
Accessing the Avaya 1120E IP Deskphone To change the language: 1. Choose one of the following: Change Back — Press the Change context-sensitive soft key to change the current language. — Press the Back context-sensitive soft key to keep existing language and return to the User Login screen. 2. Press the Up/Down navigation key to highlight the new language you want to use. Select Back 3.
Accessing the Avaya 1120E IP Deskphone Note 1: When you log on to the IP Deskphone for the first time, the system prompts you for a location. For more information, see “Selecting a location” on page 78. Note 2: The IP Deskphone retains the previous user logon ID, which appears after the ID prompt whenever the IP Deskphone reboots. If Authentication is enabled by your system administration, you can enter your authentication ID independent of your user ID.
Accessing the Avaya 1120E IP Deskphone Login 3. Press the Login context-sensitive soft key. If Authentication is enabled by your system administration, you are presented with the Authentication ID screen. The authentication ID is autofilled with your user ID. abc If Authentication is not enabled, a new screen appears and prompts you for your password. a. Press the abc/123 context-sensitive soft key to toggle between alphanumeric or numeric input. Login b.
Accessing the Avaya 1120E IP Deskphone 4. Enter your password by using the dialpad. Note 1: When you enter your password, the last character entered appears. However, all previous characters are hidden. Note 2: When you enter your password and you use the navigation key to backspace, you erase all the characters and must completely reenter your password again. Next Cancel 5. Press the Next context-sensitive soft key.
Accessing the Avaya 1120E IP Deskphone Configuring the duration of the login After you enter your logon ID and password the Duration screen appears. You can enter the maximum length of time of the session. If you choose to use the default duration Permanent, you remain logged on to the phone until you log off. To configure the login duration: 1. Choose one of the following: Next — Press the Next context-sensitive soft key to configure the logon duration to Permanent. A login confirmation screen appears.
Accessing the Avaya 1120E IP Deskphone Back Cancel — Press the Back context-sensitive soft key to return to the permanent logon screen. — Press the Cancel context-sensitive soft key to return to the first logon screen. Logging on multiple user accounts The Avaya 1120E IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time. For more information about logging on multiple users, see “Multiuser” on page 265.
Accessing the Avaya 1120E IP Deskphone Timed logoff while on a call When the login time expires while you are on a call, you can do one of the following at the prompt: • Press the Yes context-sensitive soft key to log off immediately. • Press the No context-sensitive soft key to switch to Permanent logon. • Press the Quit key to dismiss the log out prompt and switch to permanent login. • Press the Release/Goodbye key to dismiss the logout prompt and switch to permanent login.
Accessing the Avaya 1120E IP Deskphone information, see “Viewing the IP Deskphone information” on page 285.
Accessing the Avaya 1120E IP Deskphone User Profile Your User Profile contains your specific settings and data. You are prompted to create a User Profile the first time you log on to your IP Deskphone. If you delete your User Profile, the IP Deskphone reboots, and you must log on and create a new User Profile. When you log on to your IP Deskphone, your specific settings and data are automatically available for you.
Accessing the Avaya 1120E IP Deskphone Overwriting your personal Address Book When an address book exists on a call server, such as an address book for a specific company, you can update your personal Address Book with an address book from the call server. The system administrator configures the system to enable this feature. If a new address book is available on the call server, the IP Deskphone prompts you to download the latest address book.
Accessing the Avaya 1120E IP Deskphone Logging off from the IP Deskphone To log off from the IP Deskphone: 1. Press the Services fixed key, and then select Logout from the menu. abc 2. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input. 3. Use the dialpad to enter your password at the prompt. 4. Choose one of the following: Logout Back or — Press the Logout context-sensitive soft key to complete the logout process.
Accessing the Avaya 1120E IP Deskphone Making an emergency call You can use the Avaya 1120E IP Deskphone to make an emergency call to the Public Safety Answering Point (PSAP) from any accessible screen without logging on. When you pick up the handset, press the handsfree button or headset button without logging on, a message “Emergency calls only” appears, and the Avaya 1120E IP Deskphone can only be used to make an emergency call.
Accessing the Avaya 1120E IP Deskphone 2. Dial the emergency number that is provided by your dialing plan. Send 3. Press the Send context-sensitive soft key. 4. If you try to dial the number that does not match the dialing plan, a message appears to inform you that the number is incorrect. Location information When you make an emergency call, the IP Deskphone provides the PSAP with the location information of the IP Deskphone.
Accessing the Avaya 1120E IP Deskphone Figure 18: Phone location display You can obtain location information only if it has been configured on your system.
Configuring the Avaya 1120E IP Deskphone Configuring the Avaya 1120E IP Deskphone You can adjust a few settings of the Avaya 1120E IP Deskphone to conform to the environment where you want to use the phone. These settings are saved to your User Profile. This chapter describes some of the settings that you can customize on your IP Deskphone.
Configuring the Avaya 1120E IP Deskphone 2. Press the Left/Right navigation key to increase or decrease the display contrast level. 3. Choose one of the following: Apply Cancel or — Press the Set context-sensitive soft key to save the changes and return to the Display menu. — Press the Back context-sensitive soft key to keep the existing configurations and return to the Display menu. Creating the idle screen text display You can create a text to display on the screen, while the IP Deskphone is idle.
Configuring the Avaya 1120E IP Deskphone 4. Choose one of the following: Save Back or — Press the Save context-sensitive soft key to save the idle screen text display. — Press the Back context-sensitive soft key to keep the existing screen display text and return to the Display menu. Configuring the Backlight Screensaver To configure the amount of time the LCD screen remains backlit: Prefs 1.
Configuring the Avaya 1120E IP Deskphone Configuring Menu Auto back-out You can use the Menu Auto back-out feature to configure the time interval required for the IP Deskphone to go back to the idle screen when the IP Deskphone is left inactive. To configure Menu Auto back-out: Prefs 1. Press the Prefs context-sensitive soft key, choose Display, and then Menu Auto back-out. 2. Choose one of the following: Select Back or — Press the Select context-sensitive soft key.
Configuring the Avaya 1120E IP Deskphone 3. Press the Up/Down navigation key to scroll through the screen and choose the required time interval. Choose one of the following values: — Never — 10 min — 5 min — 2 min — 1 min — 30 sec — 15 sec Note: The Never option turns off Menu Auto back-out. 4. Choose one of the following: Select Back or — Press the Select context-sensitive soft key to configure the Auto backout time to the selected (highlighted) value and return to the Display menu.
Configuring the Avaya 1120E IP Deskphone Selecting a ring pattern You can use the ring pattern feature to select the ring pattern for an incoming call. To select the ring pattern for an incoming call: Prefs 1. Press the Prefs context-sensitive soft key, select Audio, select Tones, and then select Ring Pattern. 2. Press the Up/Down navigation key to scroll through and highlight the different ring patterns displayed on the LCD screen. Select 3.
Configuring the Avaya 1120E IP Deskphone Adjusting the volume You can adjust the volume of the IP Deskphone for the following: • Ring Volume • Handset Volume • Headset Volume • Handsfree Volume A sliding scale appears on the LCD screen display when you adjust the volume. Figure 19 on page 92 shows how to adjust the volume. Figure 19: Adjusting the volume Adjusting the ring volume You can adjust the ring volume for an incoming call. To adjust the ring volume for an incoming call: Prefs 92 1.
Configuring the Avaya 1120E IP Deskphone 2. To adjust the ring volume of an incoming call do one of the following: — Press the Left/Right navigation key. — Press the Volume fixed keys to increase or decrease the volume. 3. Choose one of the following: Set Back or — Press the Set context-sensitive soft key to configure the selected volume and return to the Tones menu. — Press the Back context-sensitive soft key to keep the existing configurations and return to the Tones menu.
Configuring the Avaya 1120E IP Deskphone Adjusting the volume of the Handset, Headset, and Handsfree mode You can adjust the volume for the handset, headset, and the handsfree speaker of the IP Deskphone. To adjust the volume of the handset: Prefs 1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and then select Handset. 2. To adjust the handset volume use one of the following methods: — Press the Left/Right navigation key to increase or decrease the volume of the handset.
Configuring the Avaya 1120E IP Deskphone You can adjust the headset volume on the IP Deskphone. To adjust the headset volume: Prefs 1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and then select Headset. 2. To adjust the handset volume use one of the following methods: — Press the Left/Right navigation key to increase or decrease the volume of the handset.
Configuring the Avaya 1120E IP Deskphone To adjust the handsfree mode volume: Prefs 1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and then select Handsfree. 2. To adjust the handsfree volume use one of the following methods: — Press the Left/Right navigation key to increase or decrease the volume of the handset. — Press the Volume + fixed key to increase the handset volume or press the Volume - fixed key to decrease the handset volume.
Configuring the Avaya 1120E IP Deskphone Selecting a language The display is available in multiple languages. A maximum of five languages are accessible through the IP Deskphone. The system administrator determines which languages are available for your IP Deskphone. To select a language: 1. Press the Prefs context-sensitive soft key, and then select Language. The current language displays. Prefs 2. Press the Change context-sensitive soft key to change the language. Change 3.
Configuring the Avaya 1120E IP Deskphone Selecting the date and time format Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. To select a date format: Prefs 1. Press the Prefs context-sensitive soft key, select Misc Options, and then select Time. Change 2. Press the Change context-sensitive soft key. 3. Press the Up/Down navigation key to highlight Date Format in the menu. Change 4. Press the Change context-sensitive soft key to change the Date Format. 5.
Configuring the Avaya 1120E IP Deskphone 6. Choose one of the following: Select Back or — Press the Select context-sensitive soft key to save the format and return to the Time Format menu. — Press the Back context-sensitive soft key to keep the existing configurations and return to the Time Format menu. You can select a time zone for your IP Deskphone. To select a time zone: Prefs 1. Press the Prefs context-sensitive soft key, select Misc Options, and then select Time. Change 2.
Configuring the Avaya 1120E IP Deskphone 5. Press the Up/Down navigation key to scroll through and highlight the time zones. Note: Time zones are listed based on GMT format, for example: — GMT -11:00 Samoa — GMT -10:00 Hawaii 6. Choose one of the following: Select Back or — Press the Select context-sensitive soft key to save the time zone selection and return to the Time Format menu. — Press the Back context-sensitive soft key to keep the existing configurations and return to the Time Format menu.
Configuring the Avaya 1120E IP Deskphone 3. Press the Up/Down navigation key to highlight Time Format in the menu. Change 4. Press the Change context-sensitive soft key change the date format. 5. Press the Up/Down navigation key to scroll and highlight a time format: — 12-hour — 24-hour — French 6. Choose one of the following: Select Back or — Press the Select context-sensitive soft key to save the time format and return to the Time Format menu.
Configuring the Avaya 1120E IP Deskphone Table 9: Supported USB headset types Headset type Frequency Avaya Enhanced USB Headset Adapter 8 KHz Avaya Mobile USB Headset Adapter 8 KHz Plantronic CS50/CS60 Wireless USB Headsets 8-48 KHz Continuous Spectrum GN Netcom 9300 series wired and wireless USB headsets 16 KHz Algo Analog Terminal Adapter 8 KHz Headset menu The USB Audio feature adds the USB headset as an alternative headset in addition to the wired headset.
Configuring the Avaya 1120E IP Deskphone Figure 20: Preferences menu with Headset menu item On the IP Deskphone, after you select the Prefs, Audio, and Headset Selection menu items, use the Headset screen to select the desired headset and corresponding functional parameters. Figure 21 on page 103 displays the Headset screen.
Configuring the Avaya 1120E IP Deskphone Table 10 on page 104 describes the configuration options on the Headset screen. Table 10: Configuration options on the Headset screen (Part 1 of 3) Option Active Headset Device Function Select the active headset device; either USB or Wired. Note: The headset can be selected before it is attached (wired or USB).
Configuring the Avaya 1120E IP Deskphone Table 10: Configuration options on the Headset screen (Part 2 of 3) Option Enable HID Commands Function Enable HID Commands only if USB headset is selected. The checkbox is used to enable the HID commands of supported headsets to allow the IP Deskphone to run in generic mode 1 operation, supporting both USB audio and HID commands. The configuration is ignored for non-supported USB headsets.
Configuring the Avaya 1120E IP Deskphone Table 10: Configuration options on the Headset screen (Part 3 of 3) Option MHA Back Light Function Enable the MHA Back Light (only if Avaya headset adapter is detected). The checkbox is used to enable or disable the back light equipped in Avaya Enhanced or Mobile headsets. The command is ignored for other types of USB headsets. This item is dimmed if the attached headset is not one of the Avaya headset types.
Configuring the Avaya 1120E IP Deskphone Figure 22: Presence of USB Headset screen Audio format selection After the IP Deskphone receives the endpoint configurations, it searches the records to select an audio format that matches the IP Deskphone requirements. If no match is found, then the default audio format is used. After you select the format, the IP Deskphone sends a command to the device to select the corresponding endpoints for audio transfers. The IP Deskphone supports both 8KHz and 16KHz audio.
Configuring the Avaya 1120E IP Deskphone Audio Parameters Values Frequency Type Continuous (0) or Discrete (> 0) Sample Frequency If Continuous, default to 16 KHz. If Discrete, 8 KHz, 16KHz or 8KHz multiple. Preference is given to 16KHz audio, if supported Audio Channel Mono (1) or Stereo (2) After you select the format and the Set Interface command is sent, the USB headset runs in Generic Mode 1 operation (both audio and HID) or Mode 2 operation (audio only).
Configuring the Avaya 1120E IP Deskphone adapter. Both type of USB headsets are stimulus devices, as the IP Deskphone can have complete control of the LEDs. Table 12 on page 109 lists the features of the Avaya USB headset Adapter. Table 12: Avaya USB headset adapter with HID support Feature Description Key Event Key press on the adapter generates events only with a state maintained and actions taken by the IP Deskphone.
Configuring the Avaya 1120E IP Deskphone Feature Description Attached Indicator When a Avaya USB Mobile or Enhanced Headset is connected to the IP Deskphone, after enumeration, the IP Deskphone flashes the LEDs on the headset for a short duration to indicate the headset is ready to use. Back Light Both adapters have a back light to allow easy identification of the adapters. If the back light is enabled in the Headset screen, the back light of the adapter turns on after enumeration.
Configuring the Avaya 1120E IP Deskphone Feature Description Call Answer You can answer an incoming call by pressing the Headset key on the IP Deskphone or the Off Hook (Green) key on the adapter. After a call is answered, audio data flows between the IP Deskphone and the headset adapter through the USB. Outgoing Call You can make an outgoing call by either pressing the Headset key on the IP Deskphone, or the Off Hook (Green) key on the adapter.
Configuring the Avaya 1120E IP Deskphone Feature Description Volume Up/Down Pressing the Volume Up/Down key on the adapter is equivalent to pressing the Volume Up/Down key on the IP Deskphone. After processing the Volume Up/Down events, the system volume changes and affects the volume on the attached headset. Audio Processing Same as the wired headset. Audio quality is restricted to narrow band with mono voice channel only. Table 13 on page 112 lists the Avaya USB adapter key mappings.
Configuring the Avaya 1120E IP Deskphone The HID support of third-party USB headsets performs differently from the Avaya Headset. The headsets are independent devices with an internal state machine to control LED operations and headset behavior. Table 14 on page 113 lists the features of a third–party USB headset with HID support.
Configuring the Avaya 1120E IP Deskphone Table 14: Third-party USB headset with HID support features (Part 2 of 5) (Part 2 of 5) Feature Description LEDs Both types of headsets have LEDs on the base station for status indication. These LEDs are controlled by the headset base stations themselves according to their internal state machines. The IP Deskphone has no direct control of these LEDs.
Configuring the Avaya 1120E IP Deskphone Table 14: Third-party USB headset with HID support features (Part 3 of 5) (Part 3 of 5) Feature Description Call Answer You can answer an incoming call by pressing the Headset key on the IP Deskphone or the Off Hook equivalent key on the headset. The IP Deskphone coordinates the key events from both sources and performs the necessary call processing operations.
Configuring the Avaya 1120E IP Deskphone Table 14: Third-party USB headset with HID support features (Part 4 of 5) (Part 4 of 5) Feature Call Release Description You can release an incoming call or an outgoing call by pressing either the Release (Goodbye) key on the IP Deskphone or the On Hook equivalent key on the headset. After a call is released, audio data stops between the IP Deskphone and the headset.
Configuring the Avaya 1120E IP Deskphone Table 14: Third-party USB headset with HID support features (Part 5 of 5) (Part 5 of 5) Feature Audio Processing Description Same as the wired headset. Both headsets support Wideband audio. The IP Deskphone selects to use 16KHz audio to match the audio characteristics of the headset. Analog Terminator Adapter for analog (500/2500-type) telephone or fax machine SIP Software Release 3.
Configuring the Avaya 1120E IP Deskphone Table 15 on page 118 displays the characteristics of ATA. Table 15: Summary of ATA characteristics (Part 1 of 3) Feature Description Key Events In addition to On hook, Off hook events, dial pad digit events from the attached analog device are also supported. Key press events on the adapter are sent to the IP Deskphone through the USB.
Configuring the Avaya 1120E IP Deskphone Table 15: Summary of ATA characteristics (Part 2 of 3) Feature Description Call Answer You can answer an incoming call by pressing the Headset key on the IP Deskphone or the Off Hook key on the attached analog device. After a call is answered, the adapter converts the digital voice data to analog and sends it to the attached analog device.
Configuring the Avaya 1120E IP Deskphone Table 15: Summary of ATA characteristics (Part 3 of 3) Feature Audio Processing 120 Description Same as the wired headset. Audio quality is restricted to narrow band with mono voice channel only.
Making a call Making a call This section describes the methods you can use to make a call.
Making a call Making a call using off-hook dialing To make a call using off-hook dialing: 1. Make a call by using one of the following off-hook dialing methods: — Press the Line feature key — Lift the handset — Press the Headset fixed key — Press the Handsfree fixed key The IP Deskphone produces a dial tone. 2. You can make a call using one of the following methods: — Enter the phone number or SIP address by using the dialpad.
Making a call Redial — Press the Redial context-sensitive soft key to dial the last dialed number. Note: The Redial context-sensitive soft key only appears if a number or address was previously entered. VMail — Press the Msgs context-sensitive soft key and then select Voice Mail from the Messages menu to access your voice mail. — Alex Press the Speed dial feature key that you programed to call with a commonly used or important phone number or SIP address.
Making a call Making a call using on-hook dialing You can make a call by using on-hook dialing. Enter the SIP address or the phone number before going off-hook. Note: When you use this method, you cannot toggle between alphabetic or numeric input. To make a call using on-hook dialing: 1. Dial the number or SIP address. Chad 2. Continue the call by using one of the following methods: — Press the line feature key. — Press the Headset fixed key. — Press the Handsfree fixed key. 3.
Making a call To end a handsfree call: Press the Goodbye key To mute a handsfree call: 1. Press the Mute key. The LED indicator lights. 2. Press the Mute key again to return to a two-way handsfree conversation. To switch from the handsfree to handset mode: Lift the handset. To switch from the handset mode to handsfree mode: 1. Press the Handsfree key. The LED indicator lights with a solid red light. 2. Replace the handset.
Making a call To use a headset: 1. Connect the headset to the headset jack or the handset jack. 2. Press the Headset key. The LED indicator lights. 3. Press the Goodbye key or press the button on the wireless headset, if equipped, to release a call. To switch from handsfree to headset: 1. Press the Headset key. The LED indicator lights. Using Call Subjects You have the option of sending a Call Subject when you initiate a call to a contact.
Making a call To enter a call subject from a list: Subject 1. Press the Subject context-sensitive soft key to send a Call Subject with the call you are making. A list of Call Subjects appears on the LCD screen. 2. Choose one of the following: Select New — Press the Up/Down navigation key to highlight the Call Subject you want to use and press the Select context-sensitive soft key. The IP Deskphone sends the Call Subject to the contact you are calling.
Making a call Save 5. Choose one of the following: Clear — Press the Save context-sensitive soft key to continue. — Press the Clear context-sensitive soft key to clear the text. Back — Press the Back context-sensitive soft key to return to the previous menu. Note: When you select a subject from this list, it appears on the screen before you send the call. If you want to change that subject press the Subject contextsensitive soft key to return to the Call Subject menu.
Making a call Save 5. Choose one of the following: — Press the Save context-sensitive soft key to save the new Call Subject and use it with the call. Clear — Press the Clear context-sensitive soft key to clear the text. Back — Press the Back context-sensitive soft key to return to the previous menu without sending the new Call Subject. Note: The IP Deskphone saves the new Call Subject to the list of Call Subjects for later use.
Making a call Add 2. Press the Add context-sensitive soft key to create new Call Subject. Note: If the Call Subject list is full, then the option to add a new Call Subject is not available. In this situation, you need to delete a Call Subject before you can add the new Call Subject. abc 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter the new Call Subject. 5.
Making a call To delete a Call Subject while the IP Deskphone is idle: Prefs 1. Press the Prefs context-sensitive soft key, select Feature Options, and then select Call Subject from the menu. 2. Press the Up/Down navigation key to scroll through and highlight the Call Subject to delete. Delete 3. Press the Delete context-sensitive soft key to delete the selected Call Subject. A confirmation screen appears with the question, Delete call subject? 4.
Making a call To edit a Call Subject while the IP Deskphone is idle: Prefs 1. Press the Prefs context-sensitive soft key, select Feature Options, and then select Call Subject from the menu. 2. Press the Up/Down navigation key to scroll through and highlight the Call Subject to edit. Edit 3. Press the Edit context-sensitive soft key to edit the selected Call Subject. abc 4. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 5.
Receiving a call Receiving a call When you receive a call, you are typically notified by the alerting ring, and the incoming caller identification appears on the LCD screen. The incoming call forces the screen to exit active menu activities and takes precedence over a pop-up Instant Message (IM). Caller identification When you receive an incoming SIP call, the Caller ID information appears on the LCD screen.
Receiving a call Figure 23: Incoming call screen Answering an incoming call When you can answer an incoming call, you can choose one of four methods. To answer an incoming call: 1. Choose one of the following: Answer — Press the Answer context-sensitive soft key that activates a Handsfree call. — Lift the handset. — Press the Headset fixed key. — Press the Handsfree fixed key.
Receiving a call To redirect a call, press the Redrct context-sensitive soft key. To enter a SIP address or phone number where you want the call redirected, use one of the following methods: • Enter the SIP address or phone number by using the dialpad. • Select a contact from the Address Book, Call Inbox, or Call Outbox. To redirect an incoming call by using the dialpad: Redrct 1. Press the Redrct context-sensitive soft key to redirect an incoming call.
Receiving a call To redirect a call by using the Address Book, Call Inbox, or Call Outbox: Redrct 1. Press the Redrct context-sensitive soft key to redirect an incoming call. 2. To select a SIP address to redirect the call, do one of the following: — Press the Directory fixed key to choose a SIP address from the Address Book. — Press the Msg/Inbox fixed key to choose a SIP address from the Call Inbox. — Press the Shift/Outbox fixed key to choose a SIP address from the Call Outbox. 3.
Receiving a call Declining an incoming call You can decline an incoming call by pressing the Decline contextsensitive soft key. You can decline a call with or without giving a reason. You can create custom decline reasons, and you have the option of selecting one. If you do not choose a custom decline reason, the IP Deskphone sends the default message: User has declined call. Note: The Call Decline feature is not available for all call servers.
Receiving a call Send Back 3. Choose one of the following: — Press the Send context-sensitive soft key to send the selected decline reason to the caller. — Press the Back context-sensitive soft key to abort the call decline and return to the incoming call screen. Creating a new Call Decline Reason You can create an new Call Decline Reason. To create a New Decline Reason during an incoming call: Decline 1. Press the Decline context-sensitive soft key to decline an incoming call. New 2.
Receiving a call Send 5. Choose one of the following: — Press the Send context-sensitive soft key to send the new custom decline reason to the caller. Note: The IP Deskphone adds the new reason to the list of Decline Call Reasons for future use. Back — Press the Back context-sensitive soft key to return to the initial Decline Call screen. Managing Call Decline Reasons You can create Call Decline Reasons that you can access when you want to decline an incoming call.
Receiving a call Save 4. Choose one of the following: — Press the Save context-sensitive soft key to save the new Call Decline Reason. Back — Press the Back context-sensitive soft key to return to the previous menu without saving the new Call Decline Reason. Note: The IP Deskphone saves the new Call Decline Reason to the list of Call Decline Reasons for later use. To delete a Call Decline Reason: 1. Press the Up/Down navigation key to scroll through and highlight the Call Decline Reason to delete.
Receiving a call To edit a Call Decline Reason: 1. Press the Up/Down navigation key to scroll through and highlight the Call Decline Reason to edit. Edit 2. Press the Edit context-sensitive soft key to edit the selected Call Decline Reason. abc 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to edit the Call Decline Reason. 5.
Receiving a call You can configure the Call Ignore feature to either Local or Network. When Call Ignore is configured to Local, only that IP Deskphone is affected, and it stops ringing when you press the Ignore context-sensitive soft key.
Receiving a call Ignore 3. To terminate an incoming call alert and ignore the incoming call, do one of the following: — Press the Ignore context-sensitive soft key to terminate an incoming call. — Press the Goodbye fixed key when you are not on an active call. Receiving intercom calls Your IP Deskphone can be part of an intercom group.
Receiving a call • The IP Deskphone blocks all key events, such as line keys and digit keys, except for the Volume up and down keys, the Mute on and off key, and the Release key (Goodbye key). • If you are on an active call, the IP Deskphone does not auto-answer the page call. • While the page call is active, Do Not Disturb (DND) is enabled on the IP Deskphone; the IP Deskphone does not accept other incoming calls until the page call ends.
The Address Book The Address Book The Address Book is a personal directory of contacts from which you can make a phone call or send an Instant Message (IM).You can access the Address Book while on a call and start a new call from the highlighted contact.
The Address Book SIP address, and designation of contact or not as Friend appears. See Figure 25 on page 146. When you view the details of a contact, you can: • Send an IM. For more information, see “Composing an Instant Message” on page 184. • Edit the contact information. For more information, see “Editing a contact in your Address Book” on page 149. Figure 25: Contact details Initiating a call from the Address Book You can initiate a call directly from your IP Deskphone Address Book.
The Address Book To initiate a call to a contact stored in the Address Book: 1. Press the Directory fixed key to select a contact from the Address Book to call. 2. Press the Up/Down navigation key to highlight a contact on the list. View 3. Press the View context-sensitive soft key to make a call to the contact. 4. Choose one of the following: Call Back or — Press the Call context-sensitive soft key to make a call to the contact.
The Address Book Adding a contact to your Address Book You can add a new contacts to the Address Book of the Avaya 1120E IP Deskphone. To add a contact to your Address Book: 1. Choose one of the following: — Press the Directory fixed key. View — Press the View context-sensitive soft key, select Address Book from the menu, and then press the New context-sensitive soft key. abc 2. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 3.
The Address Book 5. Do one of the following to complete the entry: Yes No Back Ok — Press the Yes context-sensitive soft key to add the contact to a group and then select the group for the contact to be added. — Press the No context-sensitive soft key if you do not want to add the contact to your address book, and return to the address menu screen. — Press the Back context-sensitive soft key to return to the previous menu. 6.
The Address Book View 2. Press the Up/Down navigation key to highlight the contact you want to edit, and then press the View contextsensitive soft key. Edit 3. Press the Edit context-sensitive soft key to edit the contact information. abc 4. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 5. Use the dialpad to enter the new name for the contact. Next 6. Choose one of the following: Back — Press the Next context-sensitive soft key to continue.
The Address Book 7. Use the dialpad to enter a new phone number or new SIP address (URI) for the contact. Next 8. Choose one of the following: Back — Press the Next context-sensitive soft key to continue. — Press the Back context-sensitive soft key to return to the previous menu. Yes No 9. Do one of the following to complete the entry: — Press the Yes context-sensitive soft key to designate the contact as a friend and return to the address menu screen.
The Address Book Ok 10. Press the Ok context-sensitive soft key to complete the entry and return to the previous menu. To delete a contact from your Address Book: 1. Press the Up/Down navigation key to highlight the contact you want to delete and press the View context-sensitive soft key. View Edit 2. Press the Edit context-sensitive soft key to access the contact information. Delete 3. Press the Delete context-sensitive soft key to completely delete the contact from the Address Book. Ok 4.
The Address Book Copying information to the Address Book To copy information from the Call Inbox or the Call Outbox screen to the Address Book use the Copy fixed key. Note: If you press the Copy fixed key while in idle mode the message, No content selected for copying appears on the screen. This message does not appear when an IM pop-up appears. To copy a contact to the Address Book: 1.
The Address Book abc 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter a name for the new entry. Next 5. Choose one of the following: Back — Press the Next context-sensitive soft key to continue. — Press the Back context-sensitive soft key to return to the previous menu. Note: If you do not need to change the name for the contact, press the Next context-sensitive soft key. 6.
The Address Book 8. Do one of the following to complete the entry: Yes No Back — Press the Yes context-sensitive soft key to add the contact to a group and then select the group for the contact to be added. — Press the No context-sensitive soft key if you do not want a contact designated as a friend and return to the address menu screen. — Press the Back context-sensitive soft key to return to the previous menu. 9.
The Address Book • 1st Character Search (performs a search based on the first character you enter) • Name Search (performs a search based on the name you enter) To change the method the Avaya 1120E IP Deskphone uses to search. Prefs 1. Press the Prefs context-sensitive soft key, select Misc Options, and then highlight Search Method from the menu. Change 2. Press the Change context-sensitive soft key. 3.
The Address Book item on the list. For example, if the address you need is item 28 on the list, you must enter the digit 8 quickly after entering the digit 2. • 1st Character Search—to search for a contact whose name begins with the letter d, using the dialpad, press the d (3) key on the dialpad. The first entry in the Address Book that begins with the letter d appears. • Name Search—to search for a specific name in your personal Address Book, enter the name by using the dialpad.
The Address Book 2. Press the Up/Down navigation key and then press the Select context-sensitive soft key to choose a search criteria: — 1. User Name — 2. Name Select abc — 3. Phone Number 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter the search information for the contact. Search 5. Choose one of the following: — Press the Search context-sensitive soft key.
The Address Book 6. When a search result is successful, you can do one of the following: — Press the Up/Down navigation key to highlight a contact, from the search result and press the Call context-sensitive soft key to initiate a call. Call Search — Press the Search context-sensitive soft key to start a new search. Exit — Press the Exit context-sensitive soft key to return to the idle screen. Search 7.
The Address Book 2. Press the Up/Down navigation key and then press the Select context-sensitive soft key to choose a search criteria: — 1. User Name — 2. Name Select — 3. First Name — 4. Last Name — 5. Phone Number abc 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter the search information for the contact. Ok 5. Choose one of the following: Back — Press the Ok context-sensitive soft key.
The Address Book 6. When a search result is successful you can do one of the following: Call Save — Press the Up/Down navigation key to highlight a contact from the search result and press the Call context-sensitive soft key to initiate a call. — Press the Save context-sensitive soft key to save the caller information to the Address Book. A confirmation screen appears. You can edit the name you save in the Address book. Press the Save context-sensitive soft key to accept the entry.
The Address Book New Back 8. When a search result is not successful, you can do one of the following: — Press the New context-sensitive soft key to return to the search menu and begin a new search. — Press the Back context-sensitive soft key to return to the previous screen.
Call Inbox Call Inbox While your IP Deskphone is active, all incoming calls are saved in your Call Inbox. You can view the following details about each call: • Call status (Missed) • Name of the caller • SIP address • Time of the call • Number of consecutive calls each caller made to you • Call Subject (if the caller sends a Call Subject) You can configure the filter on your Call Inbox to display all incoming calls or missed calls.
Call Inbox Accessing the Call Inbox You can access the Call Inbox and initiate a call when the IP Deskphone is: • Idle. For more information, see “Managing calls in the Call Inbox while not on a call” on page 164. • Active. For more information, see “Accessing the calls in your Call Inbox during a call” on page 173. Managing calls in the Call Inbox while not on a call You can manage calls in the Call Inbox while you are not on a call. To manage calls in the Call Inbox while not on a call: 1.
Call Inbox Enter 3. Do one of the following: — To place a call to the selected address using the primary login of the IP Deskphone, press the Enter key. — To view the details of a highlighted call, press the Right navigation key. See “Viewing the details of a call in the Call Inbox” on page 167. — To leave the detail view and return to the main inbox screen, press the Left navigation key.
Call Inbox Table 16 on page 166 provides a list of additional user interactions for the main inbox screen. Table 16: Additional user interactions Item Function Use the Enter key to place a call to the selected address using the primary login of the IP Deskphone. The Enter key has the same behavior as the Call context-sensitive soft key. Use the Dial pad to select an item by index.
Call Inbox Viewing the details of a call in the Call Inbox To view details of a call in the Call Inbox: 1. When you view the details of a call in the Call Inbox, you can do the following: — Initiate a call to the caller displayed on the screen. For more information, see “Initiating a call from the Call Inbox” on page 171. Enter Prev — Press the Enter key to place a call to the selected address using the primary login of the IP Deskphone.
Call Inbox To view missed calls: 1. Press the Msg/Inbox key and press the Missed context-sensitive soft key. 2. Press the Up/Down navigation key to highlight a call from the list of missed calls. 3. Press the Right context-sensitive soft key to view the details of the missed call. Note: You manage the missed call the same as any call that is in your Call Inbox. For more information, see “Viewing the details of a call in the Call Inbox” on page 167 and “Initiating a call from the Call Inbox” on page 171.
Call Inbox Exit 6. To exit the Inbox and return to the idle phone screen, press the Exit contextsensitive soft key. Missed Calls Notification You can change the call log behavior so that the message xx new calls is cleared by entering the Inbox without having to select each missed call. Figure 27 on page 169 displays the Message options screen. Figure 27: Messages screen Changing the Missed Calls Notification behavior: Msgs 1. Press the Msgs context-sensitive soft key. 2.
Call Inbox Select 3. Choose one of the following: — Press the Select context-sensitive soft key. — Press the Back context-sensitive soft key to abort the changing of the configurations and return to the Message Options screen.
Call Inbox Initiating a call from the Call Inbox When you receive a call that is missed or answered, the calling number is listed in the Inbox. You can select the number, and then dial from the Inbox, or you can edit the number in the Inbox. To initiate a call from the Call Inbox, press the Msg/Inbox fixed key and select Inbox from the menu. Note 1: If your service provider requires that a Directory Number (DN) be used to initiate a call, the Call Inbox entry must have the DN to initiate a call.
Call Inbox 4. To place a call to the selected address, do one of the following: — Lift the handset. — Press the Headset fixed key. — Press the Handsfree fixed key. or Edit Press the Edit context-sensitive soft key Call Then press the Send context-sensitive soft key. Deleting calls in your Call Inbox When you delete calls from the Call Inbox, both missed calls and answered calls are deleted. When you view the missed calls and select delete, only the missed calls are deleted.
Call Inbox Yes 3. Select one of the following contextsensitive soft keys: — Press the Yes context-sensitive soft key to delete the highlighted call. AllUsr All No — Press the AllUsr context-sensitive soft key to delete all the calls from the selected caller. — Press the All context-sensitive soft key to clear all calls from the Call Inbox. — Press the No context-sensitive soft key to return to the Inbox.
Call Outbox Call Outbox The Call Outbox keeps a record of all outgoing calls made from your IP Deskphone. You can add the contact details of the calls in your outbox to your Address Book. You can access the following details about the outgoing calls: • Name • Address • Time of the call • Number of Calls • Call Subject (when used for a call) Figure 28 on page 174 shows details of the Call Outbox screen while the IP Deskphone is idle.
Call Outbox Accessing the Call Outbox You can access the Call Outbox and initiate a call when the IP Deskphone is: • Idle. For more information, see “Initiating a call from the Call Outbox” on page 176. • Active. For more information, see “Accessing the calls in your Call Outbox during a call” on page 179. Managing calls in the Call Outbox while not on a call You can manage calls in the Call Outbox while you are not in an active call. To manage calls in the Call Outbox while not on a call: 1.
Call Outbox Delete 4. Press the Delete context-sensitive soft key to delete the highlighted call. For more information, see “Deleting calls from your Call Outbox” on page 177. Exit 5. Press the Exit context-sensitive soft key to return to the idle screen. Initiating a call from the Call Outbox Note: If your service provider requires that a Directory Number (DN) be used to initiate a call, the Call Outbox entry must have a DN to initiate a call. To initiate a call from the Call Outbox: 1.
Call Outbox 4. You can initiate a call from the highlighted call of the Call Outbox list or from the details of a caller screen, by doing one of the following: — Lift the handset. — Press the Headset fixed key. — Press the Handsfree fixed key. Call 5. Press the Call context-sensitive soft key. Deleting calls from your Call Outbox You can delete calls from your Call Outbox. To delete calls from your Call Outbox: 1.
Call Outbox Yes 3. Select one of the following contextsensitive soft keys: — Press the Yes context-sensitive soft key to delete the highlighted call. AllUsr All No — Press the AllUsr context-sensitive soft key to delete all the calls from the selected caller. — Press the All context-sensitive soft key to clear all calls from the Call Outbox. — Press the No context-sensitive soft key to return to the Outbox.
Call Outbox To view details of a call in the Call Outbox: 1. To view details of the selected call, press the Right navigation key 2. When you view the details of a call in the Call Outbox you can do one of the following: Call — Initiate a call to the caller displayed on the screen. See “To initiate a call from the Call Outbox:” on page 176. Prev — View a previous caller in the Call Outbox list by pressing the Prev context-sensitive soft key and return to the Outbox screen.
Call Outbox 2. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Outbox. 3. Choose one of the following: Select Back — Press the Select context-sensitive soft key to initiate a call to the highlighted caller. Note: This places the current call on hold, if it is not already on hold. — Press the Back context-sensitive soft key to return to the Incall screen.
Instant Messaging Instant Messaging You can use your IP Deskphone to send and receive an Instant Message (IM). You can access and respond to an IM while on a call. The blue LED (Feature Status Indicator) at the top left of the IP Deskphone lights accompanied by a beep when a new IM arrives. Configuring Instant Messaging You can configure your IP Deskphone settings to manage an incoming IM. • Enable or disable the automatic pop-up of a new IM. • Enable or disable an audible alert on a new IM.
Instant Messaging Figure 29: Instant Message pop-up When an IM pop-up appears you can do the following: • Press the View context-sensitive soft key to view the complete details of the IM. • Press the Prev context-sensitive soft key to skip to a previous IM (if applicable). • Press the Next context-sensitive soft key to skip to the next IM (if applicable).
Instant Messaging 2. Press the Up/Down navigation key to select the user (if multiple users are logged into the same deskphone). Select 3. Press the Select context-sensitive soft key. On 4. Choose one of the following: — Press the On/Off context-sensitive soft key to toggle between enabling IM pop-ups or disabling IM pop-ups. Back — Press the Back context-sensitive soft key to return to the previous menu.
Instant Messaging On Back 6. Choose one of the following: — Press the On/Off context-sensitive soft key to toggle between enabling IM audible alerts or disabling IM audible alerts. — Press the Back context-sensitive soft key to return to the previous menu. Composing an Instant Message When you compose an IM, enter the address of the recipient and then enter the message. When you reply to an Instant Message, the IP Deskphone automatically enters the address.
Instant Messaging abc 2. Press the abc/123 context-sensitive soft key to toggle between numeric and alphabetic input. 3. Use the dialpad to enter the address of the contact. Next 4. Choose one of the following: Back — Press the Next context-sensitive soft key to continue. — Press the Back context-sensitive soft key to return to the previous menu. 5. Use the dialpad to enter the content of the message. Send 6.
Instant Messaging a contact. The lit blue LED indicates the arrival of a new IM. An icon indicates the status of the IMs in your Instant Message Inbox/Outbox as follows: Unread Read Replied to Sent No icon Accessing Instant Messages You can access and view the contents of the Instant Message Inbox/ Outbox. To access and view the contents of the Instant Message Inbox/ Outbox: Msgs 1. Choose one of the following: — Press the Msgs context-sensitive soft key, and then select Instant Messaging from the menu.
Instant Messaging 2. Press the Up/Down navigation key to highlight an IM from the list of Instant Messages in your IM Inbox/Outbox. User View Note: When you want to view only IMs from a specific contact, press the User context-sensitive soft key to filter all IMs based on the lM that you highlight. The LCD screen shows the list of all IMs from that contact. 3.
Instant Messaging Viewing the content of an Instant Message When you view the content of an Instant Message, you can do the following: • Reply to the Instant Message. See “Replying to an Instant Message” on page 188. • Initiate a Call to the contact. See “Initiating a call from an Instant Message” on page 189. • Delete the Instant Message. See “Deleting an Instant Message” on page 190. Replying to an Instant Message You can reply to an Instant Message. To reply to an Instant Message: Reply 1.
Instant Messaging Send 4. Choose one of the following: Back — Press the Send context-sensitive soft key to send the IM when it is complete. — Press the Back context-sensitive soft key to return to the previous menu and not send the IM. Initiating a call from an Instant Message To initiate a call from the IM Inbox, press the Expand fixed key or press the Msgs context-sensitive soft key, and then select Instant Messaging from the menu.
Instant Messaging View Call 3. Press the View context-sensitive soft key to access the IM. 4. To initiate a call to the contact who sent you an IM, press the Call contextsensitive soft key. The IP Deskphone goes off-hook and initiates the call. Deleting an Instant Message To delete a single IM, all the IMs from one contact, or all the IMs in your IM Inbox complete the necessary steps in the following procedure. Msgs 1.
Instant Messaging Delete Back 3. Select one of the following contextsensitive soft keys: — Press the Delete context-sensitive soft key to clear all IMs from the IM Inbox/Outbox. — Press the Back context-sensitive soft key to return to the previous screen.
While on an active call While on an active call You can use the following features during an active call: • “Making a new call” on page 192 • “Placing a call On Hold” on page 194 • “Using 3-way calling” on page 202 • “Transferring a call” on page 209 • “Using Park Call” on page 213 You can use the Action context-sensitive soft key to perform the following actions with an active call: 1. New Call—to begin a new call while other calls are on hold. 2.
While on an active call Initiating a call using the active call context-sensitive soft key menu You can initiate a call using the active call context-sensitive soft key menu. To initiate a call using the active call context-sensitive soft key menu: Conf 1. Choose one of the following: — Press the Conf context-sensitive soft key while on a call. More… NewCall — While on a call, press the More… context-sensitive soft key, and then the NewCall context-sensitive soft key.
While on an active call can also redirect the new call, decline the new call, transfer the new call, or ignore the new call. For more information, see “Receiving a call” on page 133. Placing a call On Hold Use the Hold feature when you are talking to one contact and want to perform another action, such as answer a new incoming call, transfer a call, or initiate a new call. You can have a number of calls on hold at the same time. To place a call on hold: 1. Press the Hold fixed key.
While on an active call To retrieve a call on hold: chad 1. To retrieve a call on hold do one of the following: — Press the Line feature key beside the flashing LCD indicator. — Press the Hold fixed key. Multiple calls On Hold When you have more than one call on hold, use the navigation key to highlight a call on the LCD screen. You can perform an action with that call by using the context-sensitive soft keys on the In-call menu list.
While on an active call The Join context-sensitive soft key appears when there are multiple calls on the IP Deskphone that can be joined for a conference call or 3-way calling. context-sensitive soft keys for the multiple calls In-call display screen Join NewCall Audio/Actvate Press the Join context-sensitive soft key to join the eligible calls. Press NewCall context-sensitive soft key to obtain a dial tone to place another call.
While on an active call more… Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys. When you press the more… contextsensitive soft key, a different selection of context-sensitive soft keys appears. • If you press the more… contextsensitive soft key once from the first menu list, you access the following context-sensitive soft keys: [Trnsfer] [RlsCall] [Park] [more...
While on an active call Park Press the Park context-sensitive soft key to park the current call. more… Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys. The next available menu list contains the following context-sensitive soft keys: [Retrve] [Conf] [Prefs] [more…] When you press the more… context-sensitive soft key for the second time, the following context-sensitive soft keys appear on the menu list.
While on an active call Prefs Press the Prefs context-sensitive soft key to display the Preferences menu. The menu items include the following: 1. Display—use to adjust the display settings of the LCD screen. 2. Audio—use to adjust tones and volume settings and to configure a USB headset. 3.
While on an active call Prefs 6. Network—use to access the following: — Server Settings — Device Settings — Diagnostics — Disable screensaver — Licensing — Lock 7. USB Locks—use to lock or unlock the following USB devices: — USB Mouse — USB Keyboard — USB Headset — USB flash drive 8.
While on an active call To access a call on hold when multiple calls are on hold: 1. Press the Up/Down navigation key to highlight a call on hold. 2. To retrieve the highlighted call on hold do one of the following: Chad — Press the Line feature key beside the flashing LCD indicator. — Press the Hold fixed key to retrieve a call on hold. To make a call on hold the active call: 1. Press the Up/Down navigation key to highlight a call on hold. Actvate 2.
While on an active call Using 3-way calling When you have more than one call and you want to join the incoming calls into one call, you can use 3-way calling or create a conference call. Note: Your system administrator or service provider must enable 3way calling and conference calls for your IP Deskphone. Contact your service provider or system administrator to determine if this feature is available. The 3-way Call feature joins two calls on your IP Deskphone into one 3way call.
While on an active call Figure 32: 3-way Call Note 1: If you receive a new call during a 3-way call, you can answer the new call as usual. The IP Deskphone automatically puts the 3way call on hold. If you want to join the new caller to a 3-way call, you must initiate a conference call with the server and join all callers to the conference call. Note 2: If the host of a 3-way call presses the hold button, all callers in the 3-way call are put on hold.
While on an active call Configuring a conference call When you want to invite three or more callers to a call, you can configure a conference call using the IP Deskphone. The call server handles conference calls. You can join incoming calls to the conference call, or you can join calls that you initiate. Note: Your system administrator or service provider must enable 3way calling and conference calls for your IP Deskphone.
While on an active call To join a call to an existing conference call: 1. Press the Up/Down navigation key to highlight the call you want to join to the conference. Join 2. Press the Join context-sensitive soft key to join the highlighted call to the conference. Ad hoc conferencing when connecting to the Call Server This feature allows you to make ad hoc conference calls when you connect to the Call Server.
While on an active call Figure 33: Current Domain page The context-sensitive soft keys available for viewing the conference details of the current domain are as follows: • Domains—to select the domain. • Edit—to edit the conference details. • PgDwn—to move to the next screen containing conference parameters. • Done—to confirm the details.
While on an active call Figure 34: Domain page with conference parameters The context-sensitive soft keys available on the conference parameters page are as follows: • Domains—to select the domain. • Edit— to open the Edit Domain page that allows you to edit the conference details. • Pgup—to return to the previous page. • Done—to confirm the details. Edit Domain page The Edit Domain page displays the domain properties. It appears in the format : .
While on an active call Figure 35: Edit Domain screen To edit the conference properties and maximum number of ports, press the Edit context-sensitive soft key to display the Domain Conference Edit screen. Figure 36 on page 208 provides an example of the Domain Conference Edit screen.
While on an active call • Save—to save the updated value to the system configuration file. • Abc (/123)—to toggle the input mode to digits (or alphabets). • Clear—to clear the character behind the cursor. • Back—to return to the previous screen. Note: For these configuration changes to take effect, you must manually log off and log on. Transferring a call Note 1: When more than one call is on hold, the call you want to transfer must be the active call.
While on an active call 4. Choose one of the following: — Enter the phone number or SIP address to which you are transferring the call. Select — Select a contact from the Address Book, Call Inbox, or Call Outbox by pressing the corresponding fixed key. Highlight a contact from the list and then press the Select contextsensitive soft key. Transfr 5. Choose one of the following: Clear — Press the Transfr context-sensitive soft key to connect the calling party.
While on an active call The IP Deskphone prompts you with the following question, Consult with party? Yes No Back 6. Select one of the following contextsensitive soft keys: — Press the Yes context-sensitive soft key to consult with the contact to which you are transferring the call before completing the transfer. — Press the No context-sensitive soft key to transfer the call without consulting the contact to whom you want to transfer the call.
While on an active call toVM 4. Choose one of the following: Back — Press the toVM context-sensitive soft key to connect the calling party to Voice Mail. — To return to the previous screen, press the Back context-sensitive soft key. Note 1: The Transfer to Voice Mail feature is not available for all call servers. Contact your system administrator or service provider to determine if this feature is available to you.
While on an active call Using the Park Call feature You can use the Park Call feature to temporarily park a call to the call server or to a specific user. You or another user can retrieve the parked call from another phone. Using Park Call does not tie up a line, since it is held on the call server. Note 1: The Park Call feature is not available for all call servers. Contact your system administrator or service provider to determine if this feature is available to you.
While on an active call abc 2. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 3. Use the Dialpad to enter the user name to whom you are parking the call. Park Clear Back 4. You can do one of the following: — Press the Park context-sensitive soft key to park the call to the user and return to the previous menu. — Press the Clear context-sensitive soft key to erase the input field.
While on an active call 2. Use the Dialpad to enter the retrieval code of the parked call. 3. You can do one of the following: Retrve Clear Back — Press the Retrve context-sensitive soft key to retrieve the parked call. — Press the Clear context-sensitive soft key to erase the input field. — Press the Back context-sensitive soft key to return to the previous screen.
While on an active call 216
Additional features Additional features You can use the following additional features: • “Using the Friends feature” on page 217 • “Feature keys” on page 225 • “Using Call Forward” on page 248 • “Configuring Do Not Disturb” on page 252 • “Configuring a Presence state” on page 253 • “Configuring Privacy settings” on page 256 Using the Friends feature You can designate a contact you have frequent interaction with as a friend.
Additional features Figure 37: Presence status of a friend Accessing your Friends list To check the online status of a friend on your list: 1. Choose one of the following: — Press the Directory fixed key. 218 Filter — Press the Filter context-sensitive soft key, and select Friends from the menu. Select — Press the Select context-sensitive key.
Additional features 2. Do one of the following: Status — Press the Status context-sensitive soft key to view the current presence status of the friend. All — Press the All context-sensitive soft key to view the contents of the Address book, including contacts designated as friends and regular contacts. Edit — Press the Edit context-sensitive soft key to make changes to the information entered for a friend or to delete the contact from the friends list. Exit 3.
Additional features Call 3. Press the Call context-sensitive soft key to initiate a call to the friend. The IP Deskphone uses the SIP address or phone number from your personal Address Book to make the call. To send an IM to a friend on the Friends list: 1. Choose one of the following: — Press the Directory fixed key. Filter — Press the Filter context-sensitive soft key, and select Friends from the menu. Select — Press the Select context-sensitive soft key while viewing the Address Book. Status 2.
Additional features 5. Use the dialpad to enter the text of the message. Send 6. Choose one of the following: — Press the Send context-sensitive soft key to send the IM. Back — Press the Back context-sensitive soft key to return to the previous menu. Editing information of a friend You can edit information of a friend on the Friends list. To edit your Friends list: 1. Choose one of the following: — Press the Directory fixed key.
Additional features 2. Press the Up/Down navigation key to highlight the friend you want to edit and press the Edit context-sensitive soft key. Edit abc 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter the new name for the contact. Next 5. Choose one of the following: — Press the Next context-sensitive soft key to continue. Back Delete 222 — Press the Back context-sensitive soft key to return to the previous menu.
Additional features 6. Use the dialpad to enter the new address for the contact. Next 7. Choose one of the following: Back — Press the Next context-sensitive soft key to complete the process. — Press the Back context-sensitive soft key to return to the previous menu. 8. Choose one of the following: Yes No — Press the Yes context-sensitive soft key, select the group and press the Select context-sensitive soft key to add contact to the group.
Additional features To delete a contact from your Friends list: 1. Choose one of the following: — Press the Directory fixed key. Friends — Press the Filter context-sensitive soft key, and select Friends from the menu. Select — Press the Select context-sensitive soft key while viewing the Address Book. 2. Press the Up/Down navigation key to highlight the friend you want to delete and press the Edit context-sensitive soft key. Edit Delete 3. Press the Delete context-sensitive key.
Additional features Feature keys Use the Feature key option to configure the feature keys on IP Deskphone and the Expansion Module for Avaya 1100 Series IP Deskphones. Programmed keys are stored in the user profile. Each user can maintain a list of programmed feature keys.
Additional features You can program the feature keys one at a time, or you can automatically program empty feature keys from your Friends list or Address Book. For information about how to autoprogram feature keys see, “Feature key autoprogramming” on page 241. Figure 39 on page 226 shows the feature key numbering for 3 Expansion Modules for Avaya 1100 Series IP Deskphones. Figure 39: Feature key numbering Feature key programming You can program feature keys. To access the Program Key screen: Prefs 1.
Additional features The Program Key screen provides the following context-sensitive soft keys: • View— to access the feature key detail screen. • Edit —to edit the setting or modification of the selected programmable key. • Bulk—to access the autoprogramming and auto removal feature. • Back—to return to the previous screen. To view feature key details 1.
Additional features Figure 40: Feature key details The Program Key screen displays the following: • Key—programmed feature key number • Label—label used for the feature key • Service—services programmed to the feature key, such as: — Speed Dial — Call Forward — Do Not Disturb — Send IM — Presence • User—current user to whom the programmed feature key is associated • Address—SIP address for the feature key when programmed for Speed Dial, Call Forward, and Send IM.
Additional features Note 1: If you to try to view a feature key that is not programmed the IP Deskphone displays the message: Program Key Not Available (Key is empty). Note 2: If you try to view a feature key that is designated as a line key, the IP Deskphone displays the message: Program Key Not Available (Key is a line key). To edit a feature key 1.
Additional features Figure 41: Edit feature key screen To modify a feature key: Modify 1. Press the Modify context-sensitive soft. The Select Service screen opens. 2.
Additional features Select 3. Choose one of the following: Back — Press the Select context-sensitive soft key to choose a service. The next screen in the process opens. — Press the Back context-sensitive soft key to return to the previous menu. abc 4. Press the abc/123 context-sensitive soft key to toggle between numeric and alphabetic input. 5. Use the dialpad to enter the label for the feature key.
Additional features 6. Choose one of the following: Next — Press the Next context-sensitive soft key to continue. Continue to input information based on the following services: Speed dial. See “To program a Speed Dial feature key:” on page 232. Call Forward. See “The following procedure continues from Step 6 on page 232.” on page 234. Do Not Disturb. See “To program a Do Not Disturb feature key:” on page 235. Send IM. See “To program a Send IM feature key:” on page 236. Back Presence.
Additional features 4. Use the dial pad to enter a key label. Next 5. Press the Next context-sensitive soft key to continue. 6. Use the dial pad to enter an address. Next 7. Press the Next context-sensitive soft key to continue. 8. Use the dial pad to enter a Call Subject associated with the Speed Dial contact. You can leave this blank if you do not want to include a Call Subject. Ok 9.
Additional features Yes 10. Choose one of the following: No — Press the Yes context-sensitive soft key to activate auto-retrieve of held call on hang up of speed dial. — Press the No context-sensitive soft key to return to the previous step. The following procedure continues from Step 6 on page 232. To program a Call Forward feature key: 1. Select Call Forward. 2. Use the dial pad to enter a key label. Next 3. Press the Next context-sensitive soft key to continue. 4. Select a User. Select 1.
Additional features Finish 3. Choose one of the following: Clear Back — Press the Finish context-sensitive soft key to confirm the entry and complete the procedure. — Press the Clear context-sensitive soft key to erase the entry. — Press the Back context-sensitive soft key to return to the previous menu. The following procedure continues from Step 6 on page 232. To program a Do Not Disturb feature key: 1. Select Do not disturb. Select 2. Press the Select context-sensitive soft key. 3.
Additional features 2. Choose one of the following: Finish Back — Press the Finish context-sensitive soft key to confirm the entry and complete the procedure. — Press the Back context-sensitive soft key to return to the previous menu. The following procedure continues from Step 6 on page 232. To program a Send IM feature key: 1. Select Send IM. Select 2. Press the Select context-sensitive soft key. 3. Use the dial pad to enter a key label. Next 4. Press the Next context-sensitive soft key. 5.
Additional features Finish 6. Press the Finish context-sensitive soft key to continue. The following procedure continues from Step 6 on page 232. To program a Presence feature key: 1. Press the Up/Down navigation key to highlight one of the following: — Connected — Unavailable Select 2. Choose one of the following: — Press the Select context-sensitive soft key to select Presence. Back — Press the Back context-sensitive soft key to return to the previous step.
Additional features 3. You can choose a more detailed message for other users to see or you can select None if you do not want to give additional information. 4.
Additional features Finish 5. Choose one of the following: — Press the Finish context-sensitive soft key to select the Presence detail and finish the procedure. Back — Press the Back context-sensitive soft key to return to the previous step. Remove a programmed feature key You can remove a feature key by using one of the following methods: 1. Edit context-sensitive soft keys. See “To remove a feature key using the Edit context-sensitive soft key:” on page 240. • Bulk context-sensitive soft keys.
Additional features To remove a feature key using the Edit context-sensitive soft key: 1. To select a feature key to remove, do one of the following: — Press the Up/Down navigation key to scroll through the feature keys to highlight one to remove and press the Edit context-sensitive soft key. — Press the feature key that you want to remove and then press the Edit context-sensitive soft key. — Use the dialpad to select the Feature key that you want to view and then press the Edit contextsensitive soft key.
Additional features Yes 4. Choose one of the following: — Press the Yes context-sensitive soft key to confirm the removal of the feature key. No — Press the No context-sensitive soft key to return to the previous screen without removing the feature key.
Additional features To autoprogram feature keys: Prefs 1. Press the Prefs context-sensitive soft key, select Feature Options, and select Feature Keys from the menu. The Program Key screen opens as shown in, Figure 38 on page 225. Bulk 2. Choose one of the following: — Press the Bulk context-sensitive soft key. Back — Press the Back context-sensitive soft key to return to the previous step. 3.
Additional features To remove all programmed feature keys by using the Bulk contextsensitive soft key: Bulk 5. Choose one of the following: — Press the Bulk context-sensitive soft key. Back — Press the Back context-sensitive soft key to return to the previous step. 6. Press the Up/Down navigation key to highlight 2. Feature key removal and press the Select context-sensitive soft. Select All Yes The Program Key screen opens listing all the feature keys. 7.
Additional features 9. To select a single feature key to remove, do one of the following: — Press the Up/Down navigation key to scroll through the feature keys and highlight the feature key to remove and press the Remove context-sensitive soft key. — Press the Feature key that you want to remove and press the Remove context-sensitive soft key. — Use the dialpad to select the Feature key that you want to view and press the Remove contextsensitive soft key.
Additional features 11. Press the Up/Down navigation key to highlight 2. Feature key removal and press the Select context-sensitive soft. Select The Program Key screen opens listing all the feature keys. All 12. Press the All context-sensitive soft key to remove all the programmed feature keys. Yes 13. Choose one of the following: Or No — Press the Yes context-sensitive soft key to confirm the removal of all the feature keys.
Additional features 14. To select a single feature key to remove do one of the following: — Press the Up/Down navigation key to scroll through the feature keys to highlight one and press the Remove context-sensitive soft key. — Press the Feature key that you want to remove and then press the Remove context-sensitive soft key. — Use the dialpad to select the Feature key that you want to view and then press the Remove contextsensitive soft key.
Additional features 2. Press the Up/Down navigation key to highlight Speed Dial, Call Forward, or Send IM from the menu. Note: Presence and Do Not Disturb are not programmable by using the Copy key. Select 3. Press the Select context-sensitive soft key. 4. Choose one of the following: Set — Press the Up/Down navigation key to highlight the feature key to which to copy the information to and press Set. — Press the Feature key that you want to use for the service selected. 5.
Additional features Next 6. Press the Next context-sensitive soft key to continue. Continue to input information based on the selected service: — “To program a Speed Dial feature key:” on page 232 — “To program a Call Forward feature key:” on page 234 — “To program a Send IM feature key:” on page 236 — “To program a Presence feature key:” on page 237 or Back Press the Back context-sensitive soft key to return to the previous menu.
Additional features Figure 42 on page 249 shows the incoming call display for an incoming call. Figure 42: Incoming call display for a forwarded call When the address or subject line is long, you can scroll by using the left and right navigation keys. Table 17 on page 249 describes the Privacy setting and the display for a forwarded call on the IP Deskphone.
Additional features Table 17: Privacy setting and IP Deskphone display for Call Forward (Part 2 of 2) Privacy setting IP Deskphone display Name From: robert@companyb.com To: Alice (alice@companya.com) Subject: Calling to discuss budget. When you forward your calls to another user or IP Deskphone, you have the option to program the IP Deskphone to remind you that incoming calls can be forwarded.
Additional features To forward your calls or change the number where calls are forwarded: CallFwd 1. Press the CallFwd context-sensitive soft key. 2. Enter the phone number or SIP address where you want to forward your calls. Forwrd 3. Choose one of the following: — Press the Forwrd context-sensitive soft key to accept the number and return to the Services Menu. Clear — Press the Clear context-sensitive soft key to clear the input line.
Additional features Configuring Do Not Disturb Use Do Not Disturb to automatically block all incoming calls. When you activate this feature, the calling party receives a busy signal. To enable Do Not Disturb: DND Enable Back 1. Press the DND context-sensitive soft key on the idle display (press the More… context-sensitive soft key until DND appears). 2. Choose one of the following: — Press the Enable context-sensitive soft key to configure the IP Deskphone to Do Not Disturb.
Additional features Ok 2. Press the Ok context-sensitive soft key to return to the Services menu. Configuring a Presence state You can configure a presence state to enable other users to see information about your availability. You can select from a list of pre-made messages or create a new message to display for your presence state. To select a Presence state: Presnce 1. Press the Presnce context-sensitive soft key (press the More… context-sensitive soft until Presnce appears). Change Back 2.
Additional features Select Back 4. Choose one of the following: — Press the Select context-sensitive soft key to continue to the next screen. — Press the Back context-sensitive soft key to return to the previous step. You can choose a more detailed message for other users to see, or you can select None if you do not want to provide additional information. 5.
Additional features Select Add Back 6. Choose one of the following: — Press the Select context-sensitive soft key to select the Presence detail and move to the confirmation screen. — Press the Add context-sensitive soft key to enter a custom note. For more information, see “Adding a new Presence state message” on page 255. — Press the Back context-sensitive soft key to return to the previous step. OK 7. Press the OK context-sensitive soft key to confirm the Presence state selection.
Additional features Add abc 4. Press the Add context-sensitive soft key. 5. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 6. Use the Dialpad to enter a new Presence state message. Ok 7. Choose one of the following: Back — Press the Ok context-sensitive soft key to confirm the entry and complete the procedure. — Press the Back context-sensitive soft key to return to the previous step.
Additional features To configure Incoming Call Privacy: Prefs 1. Press the Prefs context-sensitive soft key, select Misc Options, and then Incoming Privacy from the menu. 2. Press the Up/Down navigation key to highlight one of the following: — None (no restriction) — Name (restricts only the name) — Address (restricts only the address) — All (restricts name and number) 3.
Additional features To configure Outgoing Call Privacy: Prefs 1. Press the Prefs context-sensitive soft key, select Misc Options, and then Outgoing Privacy from the menu. 2. Press the Up/Down navigation key to highlight one of the following: — None (no restriction) — Name (restricts only the name) — Address (restricts only the address) — All (restricts name and number) Change Back 3.
Additional features You can prevent others from joining the call by using the MADN feature to make the call private. To make the call private you dial a special code (Vertical Service Code) so that the call server knows that the call is private.
Additional features Figure 44: MADN SCA shared line active Audio Codecs This feature allows you to specify a codec to which you can switch to during an active call. You can use the Preferences menu to modify the order of preference of the codecs between calls. You can select an audio codec by name during a call, or while the handset is idle. The Audio Codecs feature also gives you control over the audio configuration that is used for inbound and outbound calls.
Additional features The following context-sensitive soft keys are available for selecting the audio codes: • Select: The IP Deskphone attempts to renegotiate the codec for the current call to use the selected codec. • Back: Allows you to return to the Audio Codec screen. Audio Codec Ordering The Audio Codec Ordering allows you to modify the order of preference of codecs to use during inbound and outbound calls.
Additional features Answer-Mode Settings For an Avaya 1120E IP Deskphone to automatically be answered on your PC Client softphone, you must pre-grant authorization to the user or user groups who are making the request for an automatic answer. Press Prefs, Feature Options, and then select Answer-Mode Settings to request an automatic answer to the callers. The following options are available for the Answer-Mode Settings page: • Allow Mode—to select a mode.
Additional features The Allow Addresses screen allows you to preauthorize requests to automatically answer to a list of user-entered domains, and SIP addresses. Select Prefs, Feature Options, Answer-Mode Settings, and then press Allow addresses to view the Allow Addresses screen.
Additional features Your IP Deskphone may be configured to perform automatic software updates. If this feature is configured, the IP Deskphone displays when a software update is scheduled to occur, and Yes and No context-sensitive soft keys are displayed. If the IP Deskphone is idle and no key is pressed, the software update begins in one minute. If you press Yes, the software download begins.
Multiuser Multiuser The Multiuser feature allows multiple SIP user accounts to be active on the IP Deskphone at the same time. This allows a single IP Deskphone to be shared among multiple users each with their own account, allowing each user to receive calls without logging off other users. You can have multiple user accounts (for example, a work account and a personal account) active at the same time on the same IP Deskphone.
Multiuser Initial login For an initial login, you must enter a user name and password and specify your login to either be permanent or to expire. You can also specify which SIP domain you want to access. The Domain key allows you to select a domain from the configured list but you cannot modify the domains. You can change the language used at the login screen. Figure 45 on page 266 shows the primary login screen.
Multiuser Figure 46: Secondary Login screens You can specify the Line Key to which the new account is associated. By default, the first unused key is selected. If the configured limit is reached on concurrent logins, then the selected login command displays an error message. The initial login message login in process displays during the login operation.
Multiuser Logging out The logout command prompts you to select an account, asks for confirmation, then proceeds to log out the account. Logging out an account frees the corresponding Line key. Logging out does not require a password. For more information about logging out, see ““Logging off from the IP Deskphone” on page 82. Figure 47 on page 268 shows the logout screens.
Multiuser acts as a Line key. If the account is logged out manually, the programmed feature key becomes available. Secondary account logout You can log out of a secondary account by selecting the secondary account in the Logout Select User screen. This causes the secondary account to be removed from the autologin list. If you restart the IP Deskphone, the secondary account is not logged back in.
Multiuser the cable, the IP Deskphone proceeds to re-register all accounts starting with the primary account. Upgrade impacts to user profiles In previous releases of the IP Deskphone software, user profiles were associated to user names rather than accounts; one user profile could be associated with multiple user names. After the IP Deskphone is upgraded to SIP Release 3.x software, the IP Deskphone may contain user profiles with old user name associations.
Multiuser access to the call logs and most preferences available before the upgrade. — User2 logs out, then logs in “user1@domain1.com”. User1 had a profile before the upgrade, but that profile has now been associated to the user2 account; therefore a new profile is created. Not all the information in old profiles is preserved. The preference settings (for example, voice mail ID) are discarded in the upgrade. Line keys Each registered user is associated to a separate line key.
Multiuser Figure 48: Avaya 1120E IP Deskphone with Expansion Module and multiple accounts Pressing a line key either brings up a dialing prompt, initiates a call to a pre-selected target, or answers an incoming call. For more information see ““Making a call” on page 273. At select account prompts (such as the Logout screen and User Settings screen), pressing a line key highlights the corresponding account. Each line key reflects the state of its account.
Multiuser missed calls message on the idle screen and the red LED, which cannot provide per-account information. MADN, Do Not Disturb, and Call Forwarding features also affect the appropriate line key icon of the account. Making a call You can place a call using any of the registered user accounts.
Multiuser For example, pressing Line Key 1 to obtain a dial prompt, dialing, then pressing Line Key 2 initiates the call using the account associated with Line Key 2. However, there are cases where pressing a Line Key does not initiate dialing (for example, Address Book in Select mode). While the outgoing call is ringing, the selected account is displayed on screen on a From: line.
Multiuser single line. The local account for the active call appears on the context line. Each line key reflects the most active call state of its account. The active call is affected by operations such as transfer or call parking. One exception is the New Call action, which uses the primary account by default; this can be overridden by pressing another line key to initiate the call. Joining calls into a specific conference always uses the conference server of the primary account.
Multiuser Instant Messages Only the primary account can send or receive instant messages. Incoming messages for secondary accounts are rejected; they are not displayed on screen, and are not added to the instant message logs. Menu features The IP Deskphone menu displays are customized to match the service package of the active account that is accessing the menu. In most cases, menus are accessed from the Idle screen and the primary account is active.
Multiuser IM Settings IM Settings is located under User Settings. Any change in settings on the primary account takes effect immediately. You can also modify settings for a secondary account, but they do not take effect until that account registers as the primary account. Voice Mail settings Voice Mail Settings is located under User Settings. You can program different voice mail addresses and IDs for each account.
Multiuser The Do Not Disturb, Call Forward, and Presence keys are associated to a specific user account when they are created, and determine which account’s status to affect. For more information see, ““User status” on page 280. By default, you can press a Speed Dial programmed key to initiate a call using the primary account. If a line key is pressed to obtain a dialing prompt and then a speed dial key is pressed, the account of the line key is used.
Multiuser Call logs and IM logs provide many ways of initiating a call to the address identified by the selected entry, such as lifting the handset. In most cases, the primary account is used. However, if you press a line key to initiate the call, the call uses the account associated with the line key. If call logs and IM logs are invoked in selection mode; you cannot initiate a call directly.
Multiuser The Friends view always accesses and modifies the address book of the primary account (local or network-based). There is no selection mode for the Friends view. You can only monitor and view the presence information of Friends of the primary account in Friends view. User status This section describes the features associated with the User status. Do Not Disturb Selecting the Do Not Disturb command from the Services menu prompts you to specify which account should be placed in DND mode.
Multiuser behavior is the same as previously described, except no confirmation prompt is displayed. The operation is performed immediately, and a message indicating what was done is displayed. DND mode for each account is persistent. If you restart the IP Deskphone, or log out and log in, the account maintains the original state. Call Forwarding Selecting the Call Forward command from the Services menu prompts you to specify which account must be placed in Call Forward mode.
Multiuser • If call forwarding is not already activated, then the account is configured to forward calls to the given target, disabling DND if necessary, and overriding any other call forward target that might be active for the account. After a forward all programmed key is pressed: • If all accounts are already configured to forward calls to the key's target, then Call Forward is disabled for all accounts. • If not, Call Forward is activated for all accounts using the key's target.
Multiuser After a single-account Presence programmed key is pressed: • If the account is already configured to the programmed presence state, then the account is configured back to the Connected presence state. • If not, the account is configured to the programmed presence state. After the all accounts Presence programmed key is pressed: • If all accounts are already configured to the programmed presence state, then all accounts are configured to the Connected state.
Multiuser Figure 51 on page 284 shows per account notification on the Avaya 1120E IP Deskphone. Figure 51: Per-account notifications It is possible for the same event to occur for multiple accounts at the same time. In this case, they are displayed one after the other. Account Selection There are a number of scenarios where you are prompted to select an account (for example, logout, per-account settings, programming keys). These scenarios fall into two categories: 1.
Advanced features Advanced features The following chapter describes the following advanced features: • “Viewing the IP Deskphone information” on page 285 • “Accessing the services menu” on page 286 • “Network menu” on page 296 Viewing the IP Deskphone information To view the Phone information for the Avaya 1120E IP Deskphone: 1. Press the Services hard key and select Phone Information from the menu. You can view the following information: • Load Ver • Software • E.
Advanced features — Status Press the Back context-sensitive soft key to go back to the Phone Information Screen. Note: You cannot make any changes to the setting from this menu. To view information about the USB port press the USB context-sensitive soft key after you access the Phone Information screen. To view information about E911 press the E911 context-sensitive soft key after you access the Phone Information screen. Accessing the services menu Some of the system features require your user password.
Advanced features 7. Logging System—use to enable/disable SIP logging. 8. Phone Information—use to view phone details. For more information, see “Viewing the IP Deskphone information” on page 285. Checking for updates You can check for the latest software update for your Avaya 1120E IP Deskphone. To check for the latest software update: 1. Press the Services fixed key. 2. Select Check For Updates. Select Yes 3. Press the Select context-sensitive soft key. 4.
Advanced features To switch the proxy: 1. Press the Services fixed key. 2. Select Check For Updates. Select 3. Press the Select context-sensitive soft key. abc 4. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input. 5. Use the dialpad to enter your password. Ok Back 288 6. Choose one of the following: — Press the Ok context-sensitive soft key. — Press the Back context-sensitive soft key to return to the previous menu.
Advanced features The IP Deskphone prompts you with Switch to alternate proxy server? Yes 7. Choose one of the following: — Press the Yes context-sensitive soft key to proceed. No — Press the No context-sensitive soft key to return to the System menu. The IP Deskphone logs you out from the current domain and returns you to the User Login screen. Domain 8. Press the Domain context-sensitive soft key. 9.
Advanced features Select 11. Choose one of the following: — Press the Select context-sensitive soft key to change the domain to the highlighted domain from the list. The IP Deskphone returns to the Current Domain display screen, and the new domain appears. Back — Press the Back context-sensitive soft key to keep the existing configurations and return to the Display menu. Done 12. Press the Done context-sensitive soft key to confirm the new Domain and return to the User Login screen. 13.
Advanced features abc 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input. 4. Use the dialpad to enter your password. Ok 5. Choose one of the following: — Press the Ok context-sensitive soft key. Back Yes — Press the Back context-sensitive soft key to return to the previous menu. The IP Deskphone prompts you with Reset Phone?. 6. Choose one of the following: No — Press the Yes context-sensitive soft key to proceed.
Advanced features 4. System file—IP Deskphone system configuration file (Deleting this file returns the IP Deskphone to the factory default configuration settings.) You can delete some or all of these files. The deletion of files is often necessary when the IP Deskphone is redeployed to a different user. To delete user data files: 1. Press the Services fixed key. 2. Select File Manager. Note: You must enter your login password to access the File Manager menu. abc 3.
Advanced features 6. Press the Up/Down navigation key to highlight one of the following: — Profiles — Sounds — Languages — System file — All files Select 7. Choose one of the following: — To enter the selected folder, press the Select context-sensitive soft key. Delete — To delete contents of the selected folder, press the Delete contextsensitive soft key. Note: Folders cannot be deleted because they are on the IP Deskphone.
Advanced features To delete a user profile: 1. Press the Up/Down navigation key to highlight the user profile you want to delete. Delete 2. Choose one of the following: — Press the Delete context-sensitive soft key to delete the highlighted user profile from the list. Back — Press the Back context-sensitive soft key to return to the previous menu. 3. Log off or restart the IP Deskphone to complete the process. To delete a sound file: 1.
Advanced features To delete a language file: 1. Press the Up/Down navigation key to highlight the language file you want to delete. 2. Choose one of the following: Delete Back — Press the Delete context-sensitive soft key to delete the highlighted language file from the list. — Press the Back context-sensitive soft key to return to the previous menu. To delete a log file: 1. Press the Up/Down navigation key to highlight the log file you want to delete. 2.
Advanced features To delete the system file without deleting the user profile: Next 1. Choose one of the following: — Press the Next context-sensitive soft key to delete the system file. Back — Press the Back context-sensitive soft key to return to the previous menu. 2. Log out or restart the IP Deskphone to complete the process. To delete all files: Next Back 1. Choose one of the following: — Press the Next context-sensitive soft key to delete the system file and user profiles.
Advanced features The following Network menu items are available: • Server Settings—to select and edit domains • Device Settings—to configure the network settings • Diagnostics—to run a trace route or send a ping to diagnose the network connection — IP Set and DHCP information — Network Diagnostics tools — Ethernet Statistics — IP Network Statistics — USB Devices — Advanced Diag Tools — Test Key • Lock Menu—to access to the Network Menu To access the Network menu: 1.
Advanced features • To support file transfer between the PCs and the IP Deskphone to upload specific files or preferences into the IP Deskphone. • To backup data stored in the IP Deskphone. Presence of USB flash drive Navigate through the menus Services, Phone Information, USB to verify the presence of the USB flash drive attached to the IP Deskphone. After you select the USB menu, the attached USB flash drive is displayed along with other USB devices.
Advanced features Figure 52: USB devices: USB port disabled screen If the USB port is not disabled, then the USB menu displays information on all USB devices attached, even if the device is locked. An unsupported device is enumerated if it is attached to the IP Deskphone. To ensure you know about the USB lock status, the USB device information is followed by status information about supported USB devices.
Advanced features Figure 53: USB devices: Phone information screen Customizable banner for login If a login banner with login banner text is configured, the IP Deskphone displays the banner text on the screen as the user logs on. Changing the IP Deskphone configured language does not change the banner text language. The banner appears only for the primary user of an IP Deskphone. In a multiuser configuration, even when the banner text is enabled, the banner does not appear to the secondary user logins.
Advanced features Figure 54: Login banner screen You can dismiss the banner screen. While you dismiss the banner screen, the IP Deskphone switches to DND mode until the banner is dismissed. Outgoing or incoming calls are not allowed other than emergency calls until you dismiss the banner. You can see pop-up messages or prompts on the bottom of the banner screen after you dismiss the login banner.
Advanced features If the Details context-sensitive soft key is disabled, you cannot view details on the Phone Information details screen. If the Details context-sensitive soft key is enabled, you can view the Phone Information Details screen. In the Services menu, select Phone Information and then press the Details context-sensitive soft key. Figure 55 on page 302 displays the Phone Information Details screen.
Advanced features When the screensaver is active, it clears the programmed keys of the plugged-in Expansion Module. If you have logged into the IP Deskphone, then you are not logged out, but the line key label clears and makes the IP Deskphone inactive. The ScrnSvr context-sensitive soft key is located on the idle screen. This key is available only if the screensaver is enabled, and is accessed by pressing the More… context-sensitive soft key until ScrnSvr appears.
Advanced features Figure 57: Screensaver settings screen The following are the items on the displayed list: • Mode—to enable or disable the screensaver and choose if the screensaver is to be password protected. • Delay—to configure the time delay before the screensaver is invoked. • Image—to select the background image to display when the screensaver is active. • Text—to configure the text that appears on screen when the screensaver is active.
Advanced features Figure 58 on page 305 shows the screensaver mode setting screen. Figure 58: Screensaver mode setting screen The screensaver mode setting lists the following items: • Disable—to the disable the screensaver. • Enable (no password)—to enable the screensaver with a password free mode. • Enable (with password)—to enable the screensaver with a password mode. The following are the options available for the screensaver settings menu: • Select—to select the currently highlighted setting.
Advanced features Figure 59: Screensaver disabled message Enabling the screensaver in no password mode displays a message confirming your selection. Figure 60 on page 306 displays the screensaver enable message screen. Figure 60: Screensaver enabled message Note: If the device configuration does not allow the use of a password free screensaver, this menu option is unavailable to you. Enabling the screensaver in password protected mode prompts you to enter the password before logging in.
Advanced features The screen lets you launch the user-defined password definition screen if it is enabled in the configuration. The text on screen displays Enter user password to activate screensaver followed by a user input prompt. Figure 61 on page 307 displays the screensaver password screen. Figure 61: Screensaver password screen The options, which are available for the Enable (with password) mode are as follows: • Ok—Screensaver enabled message appears if the password is valid.
Advanced features use only the primary user login password to enable the password– protected screensaver. After the screensaver is activated, if the IP Deskphone is idle for the defined delay/time interval, the screensaver takes control of the IP Deskphone. Figure 62 on page 308 displays the screen with locked screen.
Advanced features • If you have not enabled autologin, then the screensaver setting remains enabled, but not active, after you log back into the IP Deskphone manually. If you enable the screensaver with a password protected mode: • User interaction, key presses, and mouse movements do not cancel the screensaver. • An incoming call displays showing caller ID and allows you to answer the call.
Advanced features Selecting an image to be viewed as a slideshow. You can display all of the screensaver images that have been uploaded to your IP Deskphone in a slideshow format. These files are loaded on the IP Deskphone using the USB flash drive. Images for the 1120E IP Deskphone cannot exceed 128 KB. The images must be resized before they are loaded onto the IP Deskphone. The image size for the 1120E is 240 x 88. Images can be displayed as a slideshow.
Advanced features Selection of the menu item takes you to a new display list that contains all the available image files on the Flash File System. Selecting an image screen Select an image from a list of images currently stored on the Flash File System of the device. 1. To select background image, press the Prefs context-sensitive soft key, choose Display, and then Background Image.
Advanced features Figure 65: Background confirmation screen Note: If the selected image is not effective, you need to cancel the selection. 3. The following are the options available for the background confirmation screen. • OK—to configure the selected image as background image. • Cancel—to cancel the selection. Also, the selected image is disregarded and returns to Images list screen if the screen time-outs after 15 seconds.
Advanced features • to bulk-create feature keys, such as Speed Dial keys, based on one of your existing Directory Address Book groups. See “To bulk-create feature keys based on an existing directory Address book group:” on page 313. To view existing groups in your address book if you selected Groups as the source data for the bulk key creation, see “To view existing groups in your address Book if you selected Groups:” on page 315. • to view the existing groups you have in your Address Book.
Advanced features Select 5. Press the Select context-sensitive soft key. The Create keys screen appears. 6. Press the Up/Down navigation key to highlight the type of programmed keys you want to create by bulk command. You can choose one of the following options: — Speed Dial — Send IM — Call Forward Select 7. Choose one of the following: — Press the Select context-sensitive soft key. Back If you press the Select context-sensitive soft key, the Select Source screen appears.
Advanced features Select 9. Press the Select context-sensitive soft key. — If you choose Friends, the bulk key creation process begins. — If you choose Address Book, the bulk key creation process begins. — If you choose Groups, the Select Group screen appears and prompts you to select the specific group you want to use for key creation. Back or Press the Back context-sensitive soft key to dismiss the screen.
Advanced features 2. Choose one of the following: Select Back — Press the Select context-sensitive soft key to begin the bulk key creation process for the selected group. — Press the Back context-sensitive soft key to dismiss the screen and return to the screen where you can select the source data for bulk key creation. Note: After you select from one of your existing groups, the bulk creation of the keys happens automatically. Viewing the existing groups you have in your Address Book 1.
Advanced features Select 4. Choose one of the following: — Press the Select context-sensitive soft key to choose the group you want to view (for example, if you choose personal, only address book entries that are part of the group personal are displayed). You are presented with the list of contacts currently part of the group you selected. Back — Press the Back context-sensitive soft key to return to the dismiss the screen and return to the main address book screen. 5.
Advanced features After the screen displays the details of the selected address book entry, you can do the following: SendIM — Press the SendIM context-sensitive soft key to display the address book entry details for the selected entry. Edit — Press the Edit context-sensitive soft key to modify the displayed address book entry. Back — Press the Back context-sensitive soft key to dismiss the screen and return to the main address book screen. To add a new contact to your Address Book 1.
Advanced features 4. Choose one of the following: Next Back — Use the dialpad to enter a telephone number or SIP address (URI) for the new contact. Press the Next context-sensitive soft key to continue. — Press the Back context-sensitive soft key to return to the previous menu. 5. Do one of the following to complete the entry: Yes No Back — Press the Yes context-sensitive soft key to add the new entry to an address book group.
Advanced features 7. Choose one of the following options: Select — Press the Select context-sensitive soft key to assign your new address book entry to the group that you selected. Edit — Press the Edit context-sensitive soft key to modify the name of an existing group. Add — Press the Add context-sensitive soft key to add a new group (invokes the add group screen). Back — Press the Back context-sensitive soft key to dismiss the screen and return to the previous screen.
Advanced features Speed Dial List When configuring the provision, a feature key can be used as a Speed Dial List. You cannot modify or delete the feature key used by the Speed Dial List. Also, you cannot modify the content of the Speed Dial List. Invocation of the speed dial list is similar to other feature key invocation. The Speed Dial List key causes a full screen list to appear and offers you a chance to automatically dial one of the offered choices.
Advanced features in-call screen). The label used for the selected key is provided through provisioning. The following is the icon for the Speed Dial List key. After you press the feature key provisioned as a Speed Dial List, the list of Speed Dials configured appears on the screen and the you can select an item from that list to invoke a Speed Dial.
Advanced features marked as MID CALL are displayed if the Speed Dial List is invoked while the IP Deskphone is in a call. The following are the options available for the Speed Dial List screen. • Dial—invokes the selected speed dial. • Exit— screen dismisses without invoking a Speed Dial List entry. Auto retrieve flag The Auto retrieve behavior is added to regular speed dial keys instead of speed dial list entries.
Advanced features For example: • A is talking to B when A invokes their Speed Dial List and selects an entry. • Selection/invocation of a Speed Dial List entry places the A-B call on hold and place another outgoing call to URI specified in the Speed Dial List entry, let's say C. • When the A-C call completes, if the auto retrieve flag is enabled for the Speed Dial, then the IP Deskphone attempts to take call A-B off hold.
Advanced features Figure 69: Root screen The following are the options available for the Root screen: • Select—use to enter the selected folder. • Delete—prompts you to delete contents of selected folder (folders are not deleted because they are on the IP Deskphone). • Exit—If you are at the root folder of the flash disk, the screen is dismissed and you are sent back to previous menu. If you are already inside a folder, then the Back context-sensitive soft key acts the same as the ..
Advanced features Figure 70: File manager select device screen The following are the options available for the Select Device screen: • Select—to enter the selected device. • Exit—to dismiss the file manager and returns to the Services menu.
Advanced features Figure 71: File manager device browsing screen 327
Advanced features The file manager browsing screen provides the following options: Note: The context-sensitive soft keys change based on the selected item on the screen. • Select—to enter into the selected folder. • Back—to return to the previous screen • Delete: — If you select a file, it prompts for deletion and deletes files. If you do not respond to the deletion prompt in 15 seconds, deletion is cancelled.
Advanced features Figure 72 on page 329 displays the message to select the destination folder. Figure 72: Select Destination The following are the options available for the Select Destination screen. • OK—to enter in to the selected folder. • Back—to return to the previous screen. After you have confirmed to send a file from the IP Deskphone to the USB drive, the Select Destination screen appears, as shown in Figure 73 on page 330.
Advanced features Figure 73: File Manager Select Destination screen 330
Advanced features Note: The context-sensitive soft keys change based on the selected item on the screen. Select—to enter the selected folder. Done—to configure the current location as the destination for the send and initiates copy operation. Back—to return to the previous screen. Notes on File Manager General notes for File Manager are as follows: • Selection of the ..
Advanced features • Select Flash Disk device. The contents of the device are displayed. • Select the file you wish to copy and then press Send. • You are prompted to select the device you wish to send the selected file. • Select the IP Deskphone as the destination device. • The file is validated based on the file extension and the passing of the validation routines and a handler is called for the file.
Advanced features Figure 75: Sample failure message for File Manager operation Scenario 2 - If you want to copy the ring tone from the IP Deskphone into the USB drive: • Log into the device and plug the USB flash drive into the USB port of the IP Deskphone. • Press the Services hard key and choose File Manager. • Select the IP Deskphone from the select device screen. • The contents of their IP Deskphone are displayed. Navigate to Sounds folder.
Advanced features An error message displays on the screen due to insufficient space on the USB device, or the selected file type not being enabled in the File Manager (device configuration).
Visual indicators Visual indicators The IP Deskphone uses visual indicators or cues to indicate incoming calls and messages. The display icons on the IP Deskphone also indicate the current call state, the status of Inbox calls, and Instant Messages (IMs), and the Presence state of contacts designated as Friend. Display screen icons Table 18 on page 335 lists the display icons of the IP Deskphone.
Visual indicators Table 18: Display screen icons (Part 2 of 3) Component Do Not Disturb Call Forward Speed Dial list Send IM Instant Messaging New, Unread Read Replied to Inbox Incoming Call Answered Incoming Call Missed, New 336 Icon
Visual indicators Table 18: Display screen icons (Part 3 of 3) Component Icon Incoming Call Missed, Reviewed Presence Terminated Connected Inactive Unavailable Busy or Offline Active Available On the Phone Unknown Visual Alerter/Message Waiting Indicators The red LED light at the top right of the IP Deskphone lights to indicate incoming calls or when a caller leaves you voice mail.
Visual indicators Table 19 on page 338 lists the visual indicator and the LED status. Table 19: Visual Alerter/Message Waiting Indicator LED Visual indicator LED status Red LED Voice mail left by caller Steady red light until message is reviewed. Incoming call (phone ringing) Fast blinking red light. New Instant Message received Steady blue light until message is reviewed.
Multi-Level Precedence and Preemption Multi-Level Precedence and Preemption Overview The Multi-Level Precedence and Preemption (MLPP) service functionality allows you to place calls at varying levels of precedence; that is, you can specify the precedence level of each call you place. Higher precedence calls preempt those lower in precedence when a user has no free call appearances.
Multi-Level Precedence and Preemption Other MLPP service features The MLPP service also includes the following features: • Call Origination Busy • Re-authorization • Speakerphone exclusive to 911 Emergency Call Origination Busy The Call Origination Busy feature prevents incoming calls from disrupting your outbound call address entry sequence.
Multi-Level Precedence and Preemption Making a call with MLPP If your IP Deskphone is configured for MLPP, the display screen is enhanced for making and receiving precedence calls. There are several ways to make outgoing calls from your IP Deskphone with MLPP, as follows: • Make a call by going off-hook. • Make a call by using an entry in the inbox or outbox call logs. • Make a call from the personal and global Address Book, or from your Friends list. • Make a call from a received Instant Message.
Multi-Level Precedence and Preemption and you can select the precedence of the call by pressing the Prec soft key. Note: You can press the Good-bye key at any time to disconnect from the call. 1. Go off-hook and press the Options soft key. See Figure 76. Figure 76: Options soft key The Options menu is displayed. See Figure 77, "Options menu", on page 343.
Multi-Level Precedence and Preemption Figure 77: Options menu 2. Use the up and down navigation keys to select Precedence Level and then press the Select soft key. The Precedence Level screen is displayed. An example is shown in Figure 78.
Multi-Level Precedence and Preemption 3. Use the up and down navigation keys to select the desired precedence level and then press the Select soft key. 4. Dial the destination of the call and press the Send soft key. See Figure 79. Figure 79: Off-hook screen with dialed destination and precedence Alternatively, press the Redial soft key to call the last dialed destination.
Multi-Level Precedence and Preemption Figure 80: Outgoing call Making an MLPP call using Inbox/Outbox, Address Book, and Friends List You can place a call from multiple areas of the IP Deskphone interface. including the Inbox/Outbox, Call Logs, Address book, and Friends list. 1. Press the Inbox or Outbox key, or the Directory key to access your Address Book or Friends list, to choose from a list of previouslystored numbers. 2.
Multi-Level Precedence and Preemption Making an MLPP call from a received Instant Message 1. Navigate to the Instant Message (IM) inbox by pressing the Msgs context-sensitive soft key; then select Instant Messaging from the menu. Alternatively, press the Expand fixed key. 2. Press the navigational up and down keys to highlight an IM from the list of Instant Messages in your IM Inbox/Outbox. 3. Press the View soft key to display the selected IM. See Figure 81.
Multi-Level Precedence and Preemption Figure 82: IM display 4. Press the Call soft key. The IP Deskphone displays the off-hook screen containing the address in the idle screen and the precedence option. See Figure 83.
Multi-Level Precedence and Preemption 5. Press the Prec soft key and navigate to the desired precedence. 6. Press the Select soft key to select the desired precedence. 7. Press the Send soft key to initiate the call. Making a call by using a programmed speed dial key 1. Press the pre-programmed speed dial key. 2. Go off-hook. The IP Deskphone displays the off-hook screen containing the address assigned to the speed dial key. See Figure 84. Figure 84: Off-hook speed dial screen 3.
Multi-Level Precedence and Preemption Incoming calls with precedence Four types of incoming calls with precedence can be displayed. 1. Precedence call without subject 2. Precedence call with subject 3. Redirected precedence call without subject 4. Redirected precedence call with subject Note: When there is a call with an incoming precedence level higher than Routine, the Redirect and Decline soft keys are not displayed.
Multi-Level Precedence and Preemption Figure 85: Incoming precedence call with subject Incoming redirected precedence call display The first line of the IP Deskphone always displays the caller's information (From) with the ringing phone icon. The second line displays the precedence level. The third line displays the original person who was being called (original callee). If the incoming call has a subject, the third line displays the subject alternating with the original person who was being called.
Multi-Level Precedence and Preemption Consultative transfer When doing a consultative call transfer, the Call Server does not know if the precedence of the transferred call can be re-used. Therefore you can only use a precedence level that you are authorized to use. You may want to transfer the call with a precedence level higher than the authorized level of the caller being transferred. You can specify the precedence to use when making the consultative call.
Multi-Level Precedence and Preemption Example: There are 4 incoming calls in the following order and you have not gone off-hook: 1. Caller A, Flash (oldest or first coming) 2. Caller B, Routine (next oldest or second coming) 3. Caller C, Routine (third oldest or third coming) 4. Caller D, Priority (newest or just coming) The calls are presented in the following order. 1. The call from Caller A is displayed first, since it has the highest precedence of all incoming calls. 2.
Multi-Level Precedence and Preemption Order of call preemption The following is the order of call preemption: 1. the lowest precedence call 2. If there are multiple calls on the same precedence level, then the following order is used a. any outgoing call that is unanswered b. the oldest incoming call that is unanswered c.
Multi-Level Precedence and Preemption Table 20: When a preemption call is received Call state Preemption behavior While a call is on hold 1. Preemption tone is played through the Handsfree speaker for three seconds. 2. The preempting call presents with the appropriate ringing. 3. The new preemption precedence call screen is displayed. An incoming call is ringing 1. The preempting call presents with the appropriate ringing. 2. The new preemption precedence call screen is displayed.
Multi-Level Precedence and Preemption Figure 86: Preemption acknowledgement screen External preemption The IP Deskphone supports preemption from external sources.
Multi-Level Precedence and Preemption The following table describes the IP Deskphone behaviors that occur when receiving a call from an external source with higher precedence than the presented current calls and no call appearances are available. Table 21: When a preemption call is received from an external source Call state While on an active call/music on hold Preemption behavior 1. Preemption tone is played through the handsfree speaker. 2. The active call is removed. 3.
Multi-Level Precedence and Preemption Table 21: When a preemption call is received from an external source Call state An outgoing call is ringing Preemption behavior 1. The preemption tone plays continuously in the Handsfree speaker for few seconds. 2. The preemption acknowledgment screen is displayed. See Figure 86, "Preemption acknowledgement screen", on page 355. 3. When the preemption is acknowledged or after three seconds elapse, the preemption tone stops.
Multi-Level Precedence and Preemption Incoming call while dialling outbound number + one free call appearance line When you enter the first digit or character to make a new call, then any call that comes in during this time is not presented. The incoming call hears ringback tone. Your dial pad entry sequence is not interrupted. The incoming call is shown to you when: • you complete dialing your call and ring or busy signal is heard. The incoming call is presented if the incoming call has not hung up.
Multi-Level Precedence and Preemption Incoming call while dialing outbound number + held call with priority lower then incoming call When you enter the first digit or character to make a new call, then any call that comes in during this time is not presented. If the held call is lower in precedence than the incoming call, the held call can be preempted and a notification is shown on screen for both local and remote users. You receive notification that the your held call has been preempted. See Figure 88.
Multi-Level Precedence and Preemption incoming call has not hung up.You can decide to answer the new incoming call. Re-authorization While you are logged in to your IP Deskphone, the administrator may change your password. Consequently, any call or network request placed by you is responded to with an error message.
Multi-Level Precedence and Preemption Table 22: Feature interactions with MLPP Call Waiting Disabled Not available when MLPP is enabled. Multiuser When MLPP is enabled, only one user can be logged on to the IP Deskphone. If an MLPP user is logged on to the IP Deskphone, other user logons are blocked. If a non-MLPP user is logged on and a MLPP user attempts to log on, then when the IP Deskphone detects the new user is an MLPP user, the MLPP user is automatically logged off.
Multi-Level Precedence and Preemption 362
Quick reference Quick reference This section provides a quick reference guide for the IP Deskphone. See the following sections for more information: • • • • “Fixed keys” on page 363 “Commonly used functions” on page 365 “Context-sensitive soft keys” on page 368 “Display screen icons” on page 372 Fixed keys The Avaya 1120E IP Deskphone is available with either icon fixed keys or English text fixed keys. Both types are presented below.
Quick reference Access your outbox to view all calls made and to place a call to a previously called contact. Access your address book to view, add or edit entries including your designated friends You can also send Instant Messages (IMs) or initiate a call. Use the Enter key to select highlighted menu items and to set preferences. The Enter key duplicates the function of the phone and select context-sensitive soft keys.
Quick reference Use to release a call (hang up) and to exit a menu when not on an active call. Access Instant Message log to view and send IMs Activates your IP Deskphone headset when connected. The red LED of the Headset key lights when you use a headset. Use to place a call on hold or to retrieve a call on hold. Note: The abc/123 context-sensitive soft key toggles between alphabetic and numeric input.
Quick reference 1. Press the Services hard key and then select Logout. 2. Press the abc/123 context-sensitive soft key to toggle between alphabet and numeric input. 3. Press Logout context-sensitive key. Making a call • • • Lift the Handset or press the Headset key, Handsfree key or the Line key and enter the SIP address or phone number and press send. Or, press the Redial key to call the previously entered SIP address or phone number.
Quick reference To make an emergency call, logging on is not required. Choose one of the following options: • Lift the Handset and dial the emergency number. • Press the Handsfree key and dial the emergency number. • Press the Headset key and dial the emergency number.
Quick reference Initiating a converence call 1. During a call, press the Conf Context-sensitive soft key. 2. Enter the SIP address or phone number or select an entry from the Address Book, Inbox, or Outbox and complete the call. 3. Press the Join key, select Conference and press the OK key to create a conference call. You can continue to add more callers to the conference call by repeating the above steps.
Quick reference Redial the last dialed number. • If there is no stored redial number, NewCall appears and has the same effect as pressing the primary user line key (dial prompt). abc or 123 Toggle between alpha and numeric input modes. • To type letters, abc must be displayed. • To type numbers, press abc to display 123 on the menu list. Msgs Display the Messages menu. 1.Voice Mail—Use to access your Voice Mail. The IP Deskphone connects to the server to retrieve your Voice Mail. 2.
Quick reference Display the Preferences menu. 1. Display—Adjust screen display settings. 2. Audio—Adjust tones and volume settings and configure a USB headset. 3. Feature Options—Program feature keys, call decline reasons, call ignore actions, and call subjects, call fwd notification. 4. Language—Change language. 5. Misc Options—Set alpha dialing, search method, privacy settings, # Ends dialing, location, and time. 6. Network—Access Server Settings, Device Settings, Diagnostics and Lock. 7.
Quick reference More… context-sensitive soft key menu (second) Prefs More... When you press the More… context-sensitive soft key for the third time, you return to the first menu list. A description of the context-sensitive soft keys available with the phone is idle is provided below. Conf Obtain a dial tone to place another call during an active call. • Use to make a conference call. • Behaves like the NewCall Context-sensitive soft key.
Quick reference See “Idle phone display” on page 368. More… Select a new menu list. • When you press More..., a different selection of Context-sensitive soft keys appears. – Press once to switch to: [NewCall] [Park] [Retrve]. – Press twice to switch to: [Prefs] [ ] [ ]. – Press three time to switch back to the main menu list: [Conf] [Trnsfer] [Audio].
Quick reference Do Not Disturb Outgoing call, Incoming call (ringing) Missed call Instant messaging Icon New, unread Read Replied to Inbox Icon Incoming Call Answered Incoming Call, Missed, New Incoming Call, Missed, Reviewed Presence Icon Terminated Connected Inactive (only available if audo presence is activated) 373
Quick reference Unavailable Busy, or Offline Active Available (only available if audo presence is activated) On the Phone (only available if audo presence is activated) Unknown 374
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Terms you should know Terms you should know 3-way Call The 3-way Call feature joins two calls on your phone into one 3way call. You and the other two callers can speak together. Alphanumeric Dialing Alphanumeric dialing refers to the spelling of names or words by entering alphabetic characters collocated with the numbers on the numeric dialpad of your Avaya 1120E IP Deskphone.
Terms you should know Category 5e (Cat5e) Most Cat5 cable manufactured after 1996 also supports 1000BaseT (GigE) installations, and is designated Cat 5e. Normally, Cat5e cable has four pairs of copper wire. Category 6 (Cat6) This is a cable and its associated connecting hardware capable of transmitting at speeds up to 200 MHz. Designed specifically to support 1000BaseT (GigE), this cable is also compatible with 10BaseT, 100BaseT4, and 100BaseTX installations.
Terms you should know Expansion Module The Expansion Module is a hardware accessory that connects to the IP Deskphone and provides additional line appearances and feature keys. A maximum of three modules are supported. The Avaya 1120E IP Deskphone can have up to 54 additional line/ feature keys with three Expansion Modules. Feature Status Indicator This refer to an LCD or an LED signal that indicates a data message, contact, or feature status by a flash, wink, steady on, or off.
Terms you should know Message/Inbox This is a fixed key on your Avaya 1120E IP Deskphone that connects to your Call Inbox. Multiple Appearance Directory Number (MADN) When multiple phones are configured with a MADN Single Call Appearance (SCA), they appear as a single Directory Number (DN). Mute This is a fixed key used to listen to a call without transmitting. Navigation keys These are keys used to scroll through menus and lists that appear on the LCD display screen.
Terms you should know Ringback/ring tone This is a sound indicating that a call you make is ringing at its destination. Shift/Outbox This is a fixed key you can use to connect to your Call Outbox. Session Initiation Protocol (SIP) Session Initiation Protocol is an telephony signaling protocol for initiating interactive communication sessions between users. SIP Address This is an IP address that is assigned to a user, such as bob@ABC123.com that is used to send IMs and to initiate calls.
Terms you should know 396
Index Index Symbols Call transfer with precedence 350 # Ends Dialing 63 Call Waiting Disabled with MLPP 361 Numerics Caller identification 133 3-way calling 202 Conference call (Ad-hoc conference) with MLPP 360 A Conference calls 204 Action key 32, 193 Configuring the phone 86 Active Call features 192 Connecting the components 50 Address Book 81, 145 Consultative transfer with MLPP 351 Advance system features 285 Alphanumeric dialing 65 Answering a call 134 Context-sensitive soft keys 18,
Index Expansion Module for Avaya 1100 Series IP Deskphones 225 Instant Message composing 184 Instant Message Inbox/Outbox 185 External preemption 355 L F Language display 97 Feature interactions with MLPP 360 Language selection 71 Feature key auto-programming 241 Logging in 68 Feature key options 225 Feature key programming 226 Feature keys 18 Feature Status Indicator 181 Local Search 157 Logging out 82 M Making a call 121 Flash 339 Making a call by using a programmed speed dial key 348 Flash
Index N R Navigation key 19, 41 Re-authorization 340, 360 Network Menu 296 Redirecting a call 134 Release key 19 O Resetting the phone 290 Off-hook dialing 122 Ring patterns 91 On hold 194 Routine 339 On-hook dialing 124 Outbox key 22 S Outgoing call privacy 257 Search function 157 Security features 43 P Park Call 213 Send IM feature key programming 236 Park Call retrieval 214 Servcs (Services) key 32, 36, 37 Prec soft key 342, 345, 348 Services key 21 Precedence alerting tone 349 SI
Index V Visual Alerter 20, 337 Visual indicators 335 Voice Mail 25, 211 Volume adjustment 92 Volume control 18 400
