User Guide

Multi-Level Precedence and Preemption
351
Consultative transfer
When doing a consultative call transfer, the Call Server does not know if
the precedence of the transferred call can be re-used. Therefore you can
only use a precedence level that you are authorized to use.
You may want to transfer the call with a precedence level higher than the
authorized level of the caller being transferred. You can specify the
precedence to use when making the consultative call. To enable this, the
precedence selection screen is displayed after you select a consultative
transfer. For information on making a consultative transfer, see
“Transferring a call” on page 209.
You can only choose a precedence level that you are authorized to use.
The default value is Routine.
In a consultative transfer, the precedence level of the transferred call is
the higher level of the initial call and the consultative call. For example,
Person A calls Person B with a precedence level of Immediate. During the
call, Person B performs a consultative transfer to Person C with a
precedence level of Flash during the consultation. When the call is finally
transferred, the transferred call has a precedence level of Flash, even if
the call initially had a precedence level of Immediate.
Multiple calls
When there are multiple calls on the IP Deskphone, each call is displayed
as a single line on the screen.
If the line is wider than the screen capacity, scroll left and right to see
more information.
If there are multiple incoming calls, calls are displayed on the IP
Deskphone in the order of precedence from highest to lowest. If the calls
have the same precedence, then the calls are displayed in order of the
age of the call, from oldest to newest.
A maximum of two calls are presented at one time.
When a call is displayed, the related tone is played as well.