User Guide

Incoming precedence call display
The first line of the IP Deskphone displays the caller's information (From) with the ringing phone
icon.
The second line displays the precedence level.
The third line displays the person who is being called (callee). If the incoming call has a subject,
the third line displays the subject alternating with the person who is being called. The display
cycles between the two every six seconds.
Incoming redirected precedence call display
The first line of the IP Deskphone always displays the caller's information (From) with the
ringing phone icon.
The second line displays the precedence level.
The third line displays the original person who was being called (original callee). If the incoming
call has a subject, the third line displays the subject alternating with the original person who
was being called. The display cycles between the two every six seconds.
Related topics:
Call transfer with precedence on page 185
Call transfer with precedence
Direct transfer and transfer to voicemail
For a direct transfer or transfer to voice mail, the precedence level of the transferred call is re-
used and the precedence selection screen is not shown.
Consultative transfer
When doing a consultative call transfer, the Call Server does not know if the precedence of
the transferred call can be re-used. Therefore you can only use a precedence level that you
are authorized to use.
You may want to transfer the call with a precedence level higher than the authorized level of
the caller being transferred. You can specify the precedence to use when making the
consultative call. To enable this, the precedence selection screen is displayed after you select
a consultative transfer.
You can only choose a precedence level that you are authorized to use. The default value is
Routine.
In a consultative transfer, the precedence level of the transferred call is the higher level of the
initial call and the consultative call. For example, Person A calls Person B with a precedence
level of Immediate. During the call, Person B performs a consultative transfer to Person C with
a precedence level of Flash during the consultation. When the call is finally transferred, the
transferred call has a precedence level of Flash, even if the call initially had a precedence level
of Immediate.
Multi-Level Precedence and Preemption
Avaya 1120E IP Deskphone with SIP Software on Avaya Aura
®
User Guide November 2013 185