Avaya 1120E IP Deskphone with SIP Software User Guide SIP Software Release 4.4 Release 4.4 NN43112-101 Issue 09.
BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE (“AVAYA”). © 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.
Avaya Toll Fraud intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. For additional support telephone numbers, see the Avaya Support website: http://support.avaya.com. Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to: securityalerts@avaya.com.
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Contents Chapter 1: Revision history............................................................................................... 11 Chapter 2: Regulatory and safety information................................................................. 13 Chapter 3: Introduction to the Avaya 1120E IP Deskphone............................................ 17 Basic features...........................................................................................................................................
Overwriting your personal Address Book......................................................................................... Confirmation logon screen........................................................................................................................ Logging off from the IP Deskphone.......................................................................................................... Logging off multiple user accounts................................................................
Receiving paging calls.............................................................................................................................. 112 Chapter 9: The Address Book............................................................................................ 113 Viewing the Address Book........................................................................................................................ 113 Initiating a call from the Address Book...............................................
Edit Domain page............................................................................................................................. Transferring a call..................................................................................................................................... Using the Park Call feature....................................................................................................................... Using Park Call.......................................................
Voice Mail Settings........................................................................................................................... 224 Remembering settings after logout.................................................................................................. 225 Programmable keys.................................................................................................................................. 225 Inbox, Outbox, IM log........................................................
Incoming calls with precedence................................................................................................................ 289 Call transfer with precedence........................................................................................................... 290 Multiple calls.............................................................................................................................................. 291 Preemption.....................................................
Chapter 1: Revision history November 2013 Standard 09.01. This document is up-issued to support SIP Software Release 4.4. March 2012 Standard 08.03. This document is up-issued to reflect changes in the User Profile information. February 2012 Standard 08.02. This document is up-issued to include information about the Busy Lamp Field feature. December 2011 Standard 08.01. This document is up-issued to support SIP Software Release 4.3. November 2010 Standard 07.03.
Revision history 12 Avaya 1120E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
Chapter 2: Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Regulatory and safety information Table 1: EMC Compliance Jurisdiction Standard Description United States FCC CFR 47 Part 15 Class B Emissions: FCC Rules for Radio Frequency Devices (see Notes 1 and 2) Canada ICES-003 Class B Emissions: Interference-Causing Equipment Standard: Digital Apparatus Australia/New Zealand AS/NZ CISPR 22 CISPR Class B Emissions: Information technology 22 equipment - Radio disturbance European Community EN 55022 Japan Class B Emissions: Information technology equipmen
DenAn regulatory notice for Japan Warning: Please be careful of the following while installing the equipment: • Please only use the connecting cables, power cord, AC adaptors shipped with the equipment or specified by Avaya to be used with the equipment. If you use any other equipment, it may cause “failures, malfunctioning, or fire”. • Power cords shipped with this equipment must not be used with any other equipment. If the above guidelines are not followed, it may lead to death or severe injury.
Regulatory and safety information 16 Avaya 1120E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
Chapter 3: Introduction to the Avaya 1120E IP Deskphone Your Avaya 1120E IP Deskphone brings voice and data to your desktop. The IP Deskphone connects directly to a Local Area Network (LAN) through an Ethernet connection. The IP Deskphone with SIP software communicates using Session Initiated Protocol (SIP) after the software is upgraded to a SIPenabled version. In this guide, user-defined feature key labels appear beside the keys and context-sensitive soft keys labels appear directly above the keys.
Introduction to the Avaya 1120E IP Deskphone • graphical, high-resolution LCD display, backlit, with adjustable contrast • high-quality speaker phone • volume control keys for adjusting the ringer, speaker, handset, and headset volume • six specialized feature keys: - Quit - Directory - Inbox - Outbox - Services - Copy • six call-processing fixed keys: - Mute - Handsfree - Goodbye - Instant Message Log - Headset - Hold • gigabit Ethernet ports • built-in gigabit Ethernet switch for shared PC access • heads
Avaya 1120E IP Deskphone controls Avaya 1120E IP Deskphone controls This section describes the controls on your IP Deskphone. Your IP Deskphone can have fixed keys with icons or with labels. This document presents both versions of the fixed key. Figure 2: Avaya 1120E IP Deskphone Key Function The keys on either side of the LCD display area are User-defined feature keys, with labels on the LCD.
Introduction to the Avaya 1120E IP Deskphone Key Function Context-sensitive soft keys are located below the display area. The LCD label above each key changes based on the active feature. Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the top button to increase the volume, and press the bottom button to decrease the volume. Press the Mute key to listen to the call without transmitting.
Avaya 1120E IP Deskphone controls Key Function Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset. Note: The Headset LED indicator on the Headset key lights to indicate that the headset is in use. Press the Hold key to put an active call on hold. Press the Hold fixed key to return to a call on hold. You can have several calls in a hold state. Use the Dialpad to enter numbers and text.
Introduction to the Avaya 1120E IP Deskphone Key Function 5. Retrieve Parked Call (This feature is not available on all call servers.) 6. Reset Phone—reset your IP Deskphone. 7. File Manager—manage the IP Deskphone file system and USB Devices attached to the IP Deskphone. 8. Logging System—enable or disable the logging process. 9. Phone Information—view information about the hardware and software on your IP Deskphone, including user and location information.
Avaya 1120E IP Deskphone display If there is no active call, the key action is applied to the call that is highlighted in the list of calls. Note: Some actions may be ignored in certain conditions; for example: • pressing the Goodbye/Release key for a call on local hold • pressing the Hold key for an incoming call Line key If there is an incoming call, and you press the Line key, the incoming call is answered. If there is an active call, and you press the Line key, the Line key press is ignored.
Introduction to the Avaya 1120E IP Deskphone Figure 3: 1120E IP Deskphone LCD Screen Cleaning the Avaya 1120E IP Deskphone LCD display screen To clean the LCD display screen, gently wipe with a soft, dry cloth. Caution: Do not use any liquids or powders on the IP Deskphone. Using anything other than a soft, dry cloth can contaminate IP Deskphone components and cause premature failure. Context-sensitive soft keys Your Avaya 1120 IP Deskphone has four context-sensitive soft keys beneath the LCD screen.
Context-sensitive soft keys Figure 4: Context-sensitive soft keys when the IP Deskphone is in the idle state Table 3: Menu items accessed through context-sensitive soft keys Item Function Redial or NewCall Press the Redial soft key to redial the last dialed number. If there is no stored redial number, the NewCall soft key appears and has the same effect as pressing the primary user line key (dial prompt). abc or 123 Press the abc soft key to toggle between alpha and numeric input modes.
Introduction to the Avaya 1120E IP Deskphone Item Function sensitive soft keys: [ScrnSvr] [Presnce] [Prefs] [More…] • If you press the More… soft key from the first menu list three times, you return to the first menu list with the following soft keys. [Redial] [abc] [Msgs] [More…] When you press the More… soft key for the first time, the following soft keys appear on the menu list. CallFwd DND Press the CallFwd soft key to forward all calls to a specified address.
Context-sensitive soft keys Item Function • Ring Pattern - Select test patterns from 1 to 8 • Alerting Volume - Set Desired volume • Paging Volume - Set Desired volume Voice Configure the volume for the following: • Handset Volume • Headset Volume • Handsfree Volume Codecs Select the Audio Codecs: • G722 (wideband codec) • PCMU (standard u-law) • G729 (729 codec) • PCMA (standard a-law) Headset Selection Select the active headset device: • Wired, USB (if wired, then select type 1, 2 or 3) • Enable HID Com
Introduction to the Avaya 1120E IP Deskphone Item Function • To unpair a device, select UnPair. Note: You can change the audio settings to improve audio quality based on the available band width. If the Internet bandwidth is low, you can improve the audio quality by changing the audio setting to low. Monitor Audio Quality • To view details about the audio quality of an active call. 3.
Context-sensitive soft keys Item Function • Licensing • Lock 7. USB Locks—use to lock or unlock the following USB devices: • USB Mouse • USB Keyboard • USB Headset • USB flash drive 8. User Settings - use to modify the following: • Call Settings • IM Settings • Voice Mail Settings • Change Location More… Press the More... soft key to return to the first menu list of context-sensitive soft keys. The next available menu list contains the following soft keys: [Redial] [abc] [Msgs] [More...
Introduction to the Avaya 1120E IP Deskphone Figure 5: Idle display screen after dial pad input Item Send Function Press the Send soft key to dial out the user input using the primary login of the IP Deskphone. User input is run against the dialing plan. abc or 123 Press the abc or 123 soft key to toggle between alpha and numeric input mode. Subject Press the Subject soft key to configure a subject line to your outgoing call before pressing the Send soft key.
Context-sensitive soft keys Item Trnsfer Audio Function Press the Trnsfer context-sensitive soft key to transfer the current call to another location or to another contact. Press the Audio context-sensitive soft key to: 1. Change Audio Codec • G722 (wideband codec) • PCMU (standard u-law) • G729 (729 codec) • PCMA (standard a-law) 2. Monitor Audio Quality — used to view details about the audio quality of an active call.
Introduction to the Avaya 1120E IP Deskphone Item Function Park Press the Park context-sensitive soft key to park the current call to the server or another user (not available for all call servers). Retrve Press the Retrve context-sensitive soft key to retrieve parked calls (local and server parked calls only). More… Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys. [Prefs] [] [] [More.
Navigation keys Item Function 6. Network—use to access the following: • Server Settings • Device Settings • Diagnostics • Disable screensaver • Licensing • Lock 7. USB Locks—use to lock or unlock the following USB devices: • USB Mouse • USB Keyboard • USB Headset • USB flash drive 8. User Settings—use to modify the following: • Call Settings • IM Settings • Voice Mail Settings • Change Location (blank) No soft key label. (blank) No soft key label.
Introduction to the Avaya 1120E IP Deskphone Note: Menu items are sorted by number. You can select menu items in one of the following ways: • Press the corresponding number on the dialpad and then press the Select soft key. • Use the navigation key to scroll through the menu to highlight the item you want to select and then press the Select soft key.
Using a USB Mouse Key Function • Erase a character (backspace) when you enter and edit text. • Highlight items in a list, such as Address Book entries or items in your Call Inbox. • Scroll lists and message contents when you view Instant Messages. • Move the cursor from line to line when entering and editing text or data. Note: To scroll through a list of items, you can press and hold the up or down key. Using a USB Mouse The IP Deskphone is equipped with a USB port in which you can connect a USB mouse.
Introduction to the Avaya 1120E IP Deskphone Note: • Not all feature are available. To determine which features are available or to activate features, contact your system administrator or service provider. • Not all service providers support the entry of a SIP address to initiate a call, for example, jim@companya.com. Some service providers require that you enter a Directory Number (DN) to initiate a call, for example, 555-5555.
Security features Figure 7: Example of a secure connection during an active call Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 37
Introduction to the Avaya 1120E IP Deskphone 38 Avaya 1120E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
Chapter 4: Installing the 1120E IP Deskphone This chapter describes how to install and connect your 1120E IP Deskphone. Before you begin Caution: Do not plug your IP Deskphone into a regular telephone jack. This can result in severe damage to the IP Deskphone. Consult your system administrator to ensure that you plug your telephone into a 10/100/1000 BaseT Ethernet jack. Caution: Your IP Deskphone is designed for use in an indoor environment only.
Installing the 1120E IP Deskphone The following figure shows the connections on the IP Deskphone. Figure 8: IP Deskphone connections Warning: Ensure that the protective rubber cap on the Expansion Module port is in place when the port is not in use. Connection of anything other than the proper Expansion Module connector to this port can cause damage to the IP Deskphone. Figure 9: Wall-mount lever 40 Avaya 1120E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
Connecting the components Warning: Your Avaya 1120E IP Deskphone is shipped with the base locked in position. To avoid damaging your phone, press the wall-mount lever, located under the Handsfree key as indicated in Wall mount lever on page 40, to release the base and pull it away from the IP Deskphone. Removing the stand cover To access the cable routing tracks and attach cables, you must remove the stand cover.
Installing the 1120E IP Deskphone 1. Form a small bend in the cable. 2. Thread the adapter cord through the channels in the stand. To use PoE, your connected LAN must support PoE. A PoE-enabled LAN delivers power to your IP Deskphone over the CAT-5 network cable and an AC adapter is not required. Warning: If you are connected to a PoE connection do not use the AC power adapter. To use gigabit Ethernet, you must connect to the LAN through CAT-5e (or later) cables.
Connecting the components Selecting the headset tuning parameter Follow this procedure after the 1120E IP Deskphone and headset are installed and you are using the IP Deskphone for the first time with the headset. You can select a headset from the following list of supported headsets.
Installing the 1120E IP Deskphone 1. Connect one end of the supplied Ethernet cable to the back of your IP Deskphone by using the RJ-45 connector marked with the network symbol. The network symbol is as follows: 2. Thread the network cable through the channel marked with the network symbol. 3. Connect the other end of the cable to your LAN Ethernet connection. To connect your PC through your IP Deskphone use the following procedure: 1.
Connecting the components Figure 11: Rotate the IP Deskphone into the wall mount position Complete these steps, as needed, before you wall-mount your IP Deskphone: Method A: 1. Press the wall-mount lever, and pull the IP Deskphone away from the stand. 2. Use the stand cover to mark the wall-mount holes by pressing the bottom of the stand cover firmly against the wall in the location where you wish to install the IP Deskphone. Four small pins on the bottom of the stand cover make marks on the wall. 3.
Installing the 1120E IP Deskphone Figure 12: Cable routing tracks and mounting holes Method B: 1. Attach the 15-cm (6-inch) CAT5e cable. 2. Position the stand over the mounting rivets, and slide the IP Deskphone down the wall so that the rivets fit into the slots on the stand, indicated in the preceding figure — Method B. 3. Replace the stand cover. Ensure that all cables are neatly routed and press the stand cover into place until you hear a click. 4.
Entering text Entering text You can use the following methods to enter and edit text on your IP Deskphone: • Entering text using the IP Deskphone dialpad on page 47 • Entering text using the USB keyboard on page 50 Using the dialpad You use can use combinations of the letters and numbers on the dialpad of your IP Deskphone to, for example, spell names or words in Instant Messages (IMs), enter SIP addresses, create Address Book entries, and to designate feature key labels.
Installing the 1120E IP Deskphone When entering alphanumeric information, the 1 key on the dialpad represents the characters in the following table. To enter a special character, press the dialpad number 1 to cycle through the characters until you reach the one you need. For example, to enter a question mark (?), press the number 1 key eight times. Table 6: Alphanumeric characters for dialpad key 1 Character @ Name at .
Entering text To enable the # Ends Dialing feature: 1. Press the Prefs context-sensitive soft key, and then select Misc Options. Highlight # Ends Dialing and press the Change context-sensitive soft key. 2. Choose one of the following: • Press the On context-sensitive soft key to turn on # Ends Dialing. or • Press the Back context-sensitive soft key to keep existing configurations and return to the Preferences menu. To disable the # Ends Dialing feature: 1.
Installing the 1120E IP Deskphone To configure the dialpad to alphabetic mode as the default: 1. Press the Prefs context-sensitive soft key, and then select Misc Options. Highlight Alpha Dialing, and then press the Change context-sensitive soft key. 2. Choose one of the following: • Press the On context-sensitive soft key to turn on alphanumeric dialing. or • Press the Back context-sensitive soft key to keep existing configurations and return to the Preferences menu.
Entering text For example, to dial a directory number, you can use the keyboard number pad to enter digits and the asterisk (*) and octothorpe (#) characters and you can use the alphabetic keys to enter text. The following table describes the associations between the USB keyboard function keys and the IP Deskphone fixed keys.
Installing the 1120E IP Deskphone 52 Avaya 1120E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
Chapter 5: Accessing the Avaya 1120E IP Deskphone You require a log on ID and a password to log on to a server with your Avaya 1120E IP Deskphone. Logging on Whenever you log on to your Avaya 1120E IP Deskphone, you must do the following: • confirm your logon ID • enter your password • select the duration of this session Figure 13: User login screen When you log on to your Avaya 1120E IP Deskphone you must confirm your logon ID, enter your password, and select the duration of this session.
Accessing the Avaya 1120E IP Deskphone • User Profile on page 61 • Overwriting your personal Address Book on page 62 Note: The system automatically logs you back on after a power outage or software upgrade. The system administrator configures this feature on a network-wide basis. Automatic login Before you first receive your Avaya 1120E IP Deskphone, your system administrator can configure your IP Deskphone with your user logon and password.
Logging on 2. Press the Up/Down navigation key to highlight the new domain you want to use. Select 3. Choose one of the following: Back • Press the Select soft key to change the domain to the highlighted domain from the list. The IP Deskphone returns to the Current Domain page, and the new domain appears. • Press the Back soft key to keep existing configurations and return to the previous menu.
Accessing the Avaya 1120E IP Deskphone Selecting a language Your IP Deskphone has the capacity to operate using other languages, such as French. The system administrator can provision the IP Deskphone with up to five languages. If the IP Deskphone is provisioned with other languages, you can choose an available language during the login process by pressing the Lang context-sensitive soft key on the User Login page. To change the language: 1.
Logging on If Authentication is enabled by your system administration, you can enter your authentication ID independent of your user ID. The authentication ID is used when the server challenges the IP Deskphone. To logon to the IP Deskphone: 1. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input. 2. Use the dialpad to enter your user ID login at the prompt. Note: Use the left navigation key to backspace and remove a previous user ID. 3.
Accessing the Avaya 1120E IP Deskphone 4. Enter your password by using the dialpad. Note: • When you enter your password, the last character entered appears. However, all previous characters are hidden. • When you enter your password and you use the navigation key to backspace, you erase all the characters and must completely reenter your password again. 5. Press the Next context-sensitive soft key.
Timed logoff Note: If you press the Timed context-sensitive soft key, you must then configure the duration of the login. 2. Press the Period context-sensitive soft key to toggle the logon duration entries between hours or days. 3. Do one of the following: • Use the dialpad to enter the number of hours or days you want to remain logged on and press the Next context-sensitive soft key. • Press the Back context-sensitive soft key to return to the permanent logon screen.
Accessing the Avaya 1120E IP Deskphone Timed logoff while IP Deskphone is idle When the login time expires and the IP Deskphone is idle (not on a call), you can do one of the following at the prompt: • Press the Yes context-sensitive soft key to log off immediately. • Press the No context-sensitive soft key to switch to Permanent logon. • Press the Quit or Release/Goodbye key to logout immediately. If you do not respond, the prompt times out in 45 seconds and the IP Deskphone logs off.
User Profile Note: • During an emergency call, you cannot log out from the IP Deskphone or release or disconnect the call. The IP Deskphone remains connected to the emergency service until the emergency service operator disconnects it. • If the login time expires during an emergency call, a prompt does not appears and the IP Deskphone automatically switches to permanent login. • When you configure your user profile for the first time, you must confirm that the selected location is correct.
Accessing the Avaya 1120E IP Deskphone • Programmable keys configuration • # Ends dialing configuration Overwriting your personal Address Book When an address book exists on a call server, such as an address book for a specific company, you can update your personal Address Book with an address book from the call server. The system administrator configures the system to enable this feature.
Logging off from the IP Deskphone Logging off from the IP Deskphone To log off from the IP Deskphone: 1. Press the Services fixed key, and then select Logout from the menu. 2. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input. 3. Use the dialpad to enter your password at the prompt. 4. Choose one of the following: • Press the Logout context-sensitive soft key to complete the logout process. The IP Deskphone returns to the User Login screen.
Accessing the Avaya 1120E IP Deskphone Making an emergency call You can use the Avaya 1120E IP Deskphone to make an emergency call to the Public Safety Answering Point (PSAP) from any accessible screen without logging on. When you pick up the handset, press the handsfree button or headset button without logging on, a message “Emergency calls only” appears, and the Avaya 1120E IP Deskphone can only be used to make an emergency call.
Making an emergency call 3. Press the Send context-sensitive soft key. Note: If you try to dial the number that does not match the dialing plan, a message appears to inform you that the number is incorrect. Location information When you make an emergency call, the IP Deskphone provides the PSAP with the location information of the IP Deskphone. The IP Deskphone receives the location information when the IP Deskphone is first plugged in to the network and then stores it.
Accessing the Avaya 1120E IP Deskphone Figure 16: Phone location display You can obtain location information only if it has been configured on your system. 66 Avaya 1120E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
Chapter 6: Configuring the Avaya 1120E IP Deskphone You can adjust a few settings of the Avaya 1120E IP Deskphone to conform to the environment where you want to use the phone. These settings are saved to your User Profile. This chapter describes some of the settings that you can customize on your IP Deskphone.
Configuring the Avaya 1120E IP Deskphone 2. Press the Left/Right navigation key to increase or decrease the display contrast level. 3. Choose one of the following: • Press the Set context-sensitive soft key to save the changes and return to the Display menu. • Press the Back context-sensitive soft key to keep the existing configurations and return to the Display menu.
Creating the idle screen text display Creating the idle screen text display You can create a text to display on the screen, while the IP Deskphone is idle. To create the idle screen display text: 1. Press the Prefs context-sensitive soft key, select Display, and select Idle Screen Text Display. 2. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input. 3. Use the dialpad to enter the display text you want to appear on the idle screen display of the IP Deskphone. 4.
Configuring the Avaya 1120E IP Deskphone Configuring Menu Auto back-out You can use the Menu Auto back-out feature to configure the time interval required for the IP Deskphone to go back to the idle screen when the IP Deskphone is left inactive. To configure Menu Auto back-out: 1. Press the Prefs context-sensitive soft key, choose Display, and then Menu Auto back-out. 2. Choose one of the following: • Press the Select context-sensitive soft key.
Selecting a ring pattern 4. Choose one of the following: or • Press the Select context-sensitive soft key to configure the Auto back-out time to the selected (highlighted) value and return to the Display menu. • Press the Back context-sensitive soft key to dismiss the Auto back-out time menu and return to the Display menu. Note: When you enter the Auto back-out menu, the current configuration for the Menu Auto backout time is pre-selected (highlighted) on the list.
Configuring the Avaya 1120E IP Deskphone • Press the Select context-sensitive soft key to configure the ring pattern and return to the Tones menu. • Press the Test context-sensitive soft key to briefly play the selected ring pattern. • Press the Back context-sensitive soft key to keep the existing configurations and return to the previous menu.
Adjusting the volume To adjust the ring volume for an incoming call: 1. Press the Prefs context-sensitive soft key, select Audio, select Tones, and then select Alerting Volume. 2. To adjust the ring volume of an incoming call do one of the following: • Press the Left/Right navigation key. • Press the Volume fixed keys to increase or decrease the volume. 3. Choose one of the following: • Press the Set context-sensitive soft key to configure the selected volume and return to the Tones menu.
Configuring the Avaya 1120E IP Deskphone • Press the Left/Right navigation key to increase or decrease the volume of the handset. • Press the Volume + fixed key to increase the handset volume or press the Volume - fixed key to decrease the handset volume. Note: To adjust the volume during a call, use only the Volume + and Volume - fixed keys. 3. Choose one of the following: • Press the Set context-sensitive soft key to configure the selected volume and return to the Voice menu.
Adjusting the volume 3. Choose one of the following: • Press the Set context-sensitive soft key to set the selected volume and return to the Voice menu. or • Press the Back context-sensitive soft key to keep the existing configurations and return to the Voice menu. You can adjust the handsfree mode volume on the IP Deskphone. To adjust the handsfree mode volume: 1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and then select Handsfree. 2.
Configuring the Avaya 1120E IP Deskphone Adjusting the paging ring volume You can adjust the ring volume for an incoming paging call. To adjust the ring volume for an incoming paging call: 1. Press the Prefs context-sensitive soft key, select Audio, select Tones, and then select Paging Volume. The Paging tone is played at the current volume. 2.To adjust the ring volume of an incoming paging call do one of the following: • Press the Left/Right navigation key.
Selecting the date and time format To select a language: 1. Press the Prefs context-sensitive soft key, and then select Language. The current language displays. 2. Press the Change context-sensitive soft key to change the language. 3. Press the Up/Down navigation key to scroll and highlight the desired language (for example, German [Deutsche]). 4. Choose one of the following: • Press the Select context-sensitive soft key to save the desired language and return to the previous screen.
Configuring the Avaya 1120E IP Deskphone 2. Press the Change context-sensitive soft key. 3. Press the Up/Down navigation key to highlight Date Format in the menu. 4. Press the Change context-sensitive soft key to change the Date Format. 5. Press the Up/Down navigation key to scroll and highlight either a month/day (MM/DD) or a day/ month (DD/MM) format. 6. Choose one of the following: • Press the Select context-sensitive soft key to save the format and return to the Time Format menu.
Selecting the date and time format 3. Press the Up/Down navigation key to highlight Timezone in the menu. 4. Press the Change context-sensitive soft key to change the Date Format. 5. Press the Up/Down navigation key to scroll through and highlight the time zones. Note: Time zones are listed based on GMT format, for example: • GMT -11:00 Samoa • GMT -10:00 Hawaii 6.
Configuring the Avaya 1120E IP Deskphone 3. Press the Up/Down navigation key to highlight Time Format in the menu. 4. Press the Change context-sensitive soft key change the date format. 5. Press the Up/Down navigation key to scroll and highlight a time format: • 12-hour • 24-hour • French 6. Choose one of the following: • Press the Select context-sensitive soft key to save the time format and return to the Time Format menu.
USB headset Headset Type Plantronic CS50/CS60 Wireless USB Headsets Frequency 8-48 KHz Continuous Spectrum GN Netcom 9300 series wired and wireless 16 KHz USB headsets Algo Analog Terminal Adapter 8 KHz Headset menu The USB Audio feature adds the USB headset as an alternative headset in addition to the wired headset. You can add a headset to your preferences by clicking on the Prefs contextsensitive soft key, and then choosing Audio.
Configuring the Avaya 1120E IP Deskphone Figure 19: Headset screen The following table describes the configuration options on the Headset screen. Option Active Headset Device Function Select the active headset device; either USB or Wired. Note: The headset can be selected before it is attached (wired or USB). Items below the Active Headset Device field are dimmed, if either USB headset is not selected or if the attached headset is not one of the Human Interface Device (HID) supported headset types.
USB headset Option Function MHS Headset Type Choose an MHS Headset Type only if Avaya headset adapter is detected. This list contains the different wired headset types that can be attached to the Avaya Enhanced or Mobile Adapters for loss plan adjustment. The command is ignored for other types of USB headsets. This item is dimmed if the attached headset is not one of the Avaya headset types. MHA Back Light Enable the MHA Back Light (only if Avaya headset adapter is detected).
Configuring the Avaya 1120E IP Deskphone Figure 20: USB Device Status screen showing the presence of a USB headset Audio format selection After the IP Deskphone receives the endpoint configurations, it searches the records to select an audio format that matches the IP Deskphone requirements. If no match is found, then the default audio format is used. After you select the format, the IP Deskphone sends a command to the device to select the corresponding endpoints for audio transfers.
USB headset runs in Mode 1 operation, the IP Deskphone configures the task or callback to communicate with the USB HID control events between the IP Deskphone and the headset. You can insert the headset during an active call. The IP Deskphone synchronizes the headset state machine of the IP Deskphone to the current state of the headset to ensure the LED match status.
Configuring the Avaya 1120E IP Deskphone Feature 86 Description LED There are two LEDs on the adapters: one for the mute status and the other for message waiting. These two LEDs are also mapped to the corresponding LEDs on the IP Deskphone. The IP Deskphone synchronizes the LEDs status with that of the IP Deskphone: the Mute LED for mute indication and the Message Waiting LED for message waiting and incoming call (flash) indications.
USB headset Feature Description Call Answer You can answer an incoming call by pressing the Headset key on the IP Deskphone or the Off Hook (Green) key on the adapter. After a call is answered, audio data flows between the IP Deskphone and the headset adapter through the USB. Outgoing Call You can make an outgoing call by either pressing the Headset key on the IP Deskphone, or the Off Hook (Green) key on the adapter. When off hook, the IP Deskphone streams dial tone to the headset.
Configuring the Avaya 1120E IP Deskphone Table 10: Avaya USB adapter key mappings Keys on adapter Keys on the IP Deskphone Blue Key Expand Key Green Key Headset Key Red Key Release Key Mute Key Mute Key Volume Up/Down Volume Up/Down The Blue key is mapped to the Expand key on the IP Deskphone. Therefore, pressing the Blue key invokes the Instant Messaging screen. Third–party USB headsets with HID Both USB Audio and USB HID commands are supported.
USB headset Feature Description Volume Up/Down keys) as if the keys on the IP Deskphone are pressed. If the corresponding keys on the IP Deskphone are used instead, the IP Deskphone sends the HID commands to the headsets to allow the headsets to update their internal state machine. LEDs Both types of headsets have LEDs on the base station for status indication. These LEDs are controlled by the headset base stations themselves according to their internal state machines.
Configuring the Avaya 1120E IP Deskphone Feature 90 Description Outgoing Call You can make an outgoing call by either pressing the Headset key on the IP Deskphone or the Off Hook equivalent key on the headset. When off hook, the IP Deskphone streams dial tone to the headset. This class of headset has no dial pad and the telephone number must be dialed using the key pad of the IP Deskphone. After the call is connected, voice data streams between the IP Deskphone and the headset.
USB headset Analog Terminator Adapter for analog (500/2500-type) telephone or fax machine SIP Software Release 3.x and later supports the Analog Terminator Adapter (ATA) which is connected using the USB port. An analog (500/2500-type) telephone or fax machine can be connected to the ATA to convert the IP Deskphone to an analog system. The ATA is treated as an USB Headset device by the IP Deskphone. SIP Software 3.
Configuring the Avaya 1120E IP Deskphone Feature Description Deskphone or the Off Hook key on the attached analog device. After a call is answered, the adapter converts the digital voice data to analog and sends it to the attached analog device. 92 Outgoing Call You can make an outgoing call by either using the Headset key on the IP Deskphone or the Off Hook key on the attached analog device. When off hook, the IP Deskphone streams dial tone to the adapter.
Chapter 7: Making a call This section describes the methods you can use to make a call.
Making a call 2. You can make a call using one of the following methods: • Enter the phone number or SIP address by using the dialpad. Note: The abc/123 context-sensitive soft key toggles between alphabetic and numeric input. • Press the Redial context-sensitive soft key to dial the last dialed number. Note: The Redial context-sensitive soft key only appears if a number or address was previously entered.
Making a call using on-hook dialing To make a call using on-hook dialing: 1. Dial the number or SIP address. 2. Continue the call by using one of the following methods: • Press the line feature key. • Press the Headset fixed key. • Press the Handsfree fixed key. 3. To terminate the call, choose one of the following: • Replace the handset into the cradle. • Press the Goodbye key. Using handsfree calling While on an active call, you can switch between the handset, headset, and handsfree mode.
Making a call To switch from the handset mode to handsfree mode: 1. Press the Handsfree key. The LED indicator lights with a solid red light. 2. Replace the handset. To use a headset: 1. Connect the headset to the headset jack. 2. Press the Headset key. The LED indicator lights. 3. Press the Goodbye key or press the button on the wireless headset, if equipped, to release a call. To switch from handsfree to headset: 1. Press the Headset key. The LED indicator lights.
Using Call Subjects To enter a call subject from a list: 1. Press the Subject context-sensitive soft key to send a Call Subject with the call you are making. A list of Call Subjects appears on the LCD screen. 2. Choose one of the following: • Press the Up/Down navigation key to highlight the Call Subject you want to use and press the Select context-sensitive soft key. The IP Deskphone sends the Call Subject to the contact you are calling.
Making a call If you want to change that subject press the Subject context-sensitive soft key to return to the Call Subject menu. You now have the option to select No to a Call Subject. To create a new call subject while initiating a call: 1. Press the Subject context-sensitive soft key to send a Call Subject with the call you are making. 2. Press the New context-sensitive soft key to create a new Call Subject. 3.
Managing Call Subjects Managing Call Subjects You can create a list of Call Subjects to have ready to use when you initiate a phone call. The number of Call Subjects that are stored on the IP Deskphone depends on how the IP Deskphone was initially configured. You can modify, delete, and add Call Subjects while the IP Deskphone is in the idle state. Adding a Call Subject You can add a Call Subject while the IP Deskphones is idle. To add a Call Subject while the IP Deskphone is idle: 1.
Making a call 5. Choose one of the following: • Press the Save context-sensitive soft key to add the new Call Subject. or • Press the Back context-sensitive soft key to return to the previous menu without adding a new Call Subject. Deleting a Call Subject You can delete a Call Subject while the IP Deskphone is idle. To delete a Call Subject while the IP Deskphone is idle: 1. Press the Prefs context-sensitive soft key, select Feature Options, and then select Call Subject from the menu. 2.
Managing Call Subjects Editing a Call Subject You can edit a Call Subject while the IP Deskphone is idle. To edit a Call Subject while the IP Deskphone is idle: 1. Press the Prefs context-sensitive soft key, select Feature Options, and then select Call Subject from the menu. 2. Press the Up/Down navigation key to scroll through and highlight the Call Subject to edit. 3. Press the Edit context-sensitive soft key to edit the selected Call Subject. 4.
Making a call 102 Avaya 1120E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
Chapter 8: Receiving a call When you receive a call, you are typically notified by the alerting ring, and the incoming caller identification appears on the LCD screen. The incoming call forces the screen to exit active menu activities and takes precedence over a pop-up Instant Message (IM). Caller identification When you receive an incoming SIP call, the Caller ID information appears on the IP Deskphone display screen.
Receiving a call Answering an incoming call When you can answer an incoming call, you can choose one of four methods. To answer an incoming call: Choose one of the following: • Press the Answer context-sensitive soft key that activates a Handsfree call. • Lift the handset. • Press the Headset fixed key. • Press the Handsfree fixed key. Redirecting an incoming call When you receive a call, you can choose to redirect the call to another destination without answering the call.
Redirecting an incoming call 2. Use the Dialpad to enter a phone number or SIP address. Note: Do not use the # key to end dialing when you redirect a call. The call returns a busy signal and does not connect. 3. To redirect the call to the address you enter, choose one of the following: • Press the Redrct context-sensitive soft key. • Press the Clear context-sensitive soft key to clear the entry. • Press the Back context-sensitive soft key to return to the Incoming Call screen without redirecting the call.
Receiving a call 4. Choose one of the following: • Press the Select context-sensitive soft key to select the highlighted SIP address. • Press the Back context-sensitive soft key to return to the previous screen. 5. Press the Redrct context-sensitive soft key to redirect the incoming call to the selected address. Declining an incoming call You can decline an incoming call by pressing the Decline context-sensitive soft key. You can decline a call with or without giving a reason.
Creating a new Call Decline reason during an incoming call information, see Creating a new Call Decline reason during an incoming call on page 107. Note: Highlight None to use the default system message User has declined call. 3. Choose one of the following: • Press the Send context-sensitive soft key to send the selected decline reason to the caller. • Press the Back context-sensitive soft key to abort the call decline and return to the incoming call screen.
Receiving a call 4. Use the Dialpad to enter a new Call Decline reason. 5. Choose one of the following: • Press the Send context-sensitive soft key to send the new custom decline reason to the caller. Note: The IP Deskphone adds the new reason to the list of Decline Call Reasons for future use. • Press the Back context-sensitive soft key to return to the initial Decline Call screen.
Managing Call Decline Reasons 3. Use the dialpad to enter the new Call Decline Reason for the contact. 4. Choose one of the following: • Press the Save context-sensitive soft key to save the new Call Decline Reason. • Press the Back context-sensitive soft key to return to the previous menu without saving the new Call Decline Reason. Note: The IP Deskphone saves the new Call Decline Reason to the list of Call Decline Reasons for later use. Delete a Call Decline Reason To delete a Call Decline Reason: 1.
Receiving a call Edit a Call Decline Reason To edit a Call Decline Reason: 1. Press the Up/Down navigation key to scroll through and highlight the Call Decline Reason to edit. 2. Press the Edit context-sensitive soft key to edit the selected Call Decline Reason. 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to edit the Call Decline Reason. 5.
Ignoring an incoming call key. The caller continues to hear the ringing tone but is unaware that you are ignoring the call. You can configure the Call Ignore feature to either Local or Network. When Call Ignore is configured to Local, only that IP Deskphone is affected, and it stops ringing when you press the Ignore context-sensitive soft key.
Receiving a call Receiving intercom calls Your IP Deskphone can be part of an intercom group. After you receive a call from the intercom group, the following occurs: • You receive a call notification and the IP Deskphone rings; the display is similar to the display of a normal call. • The IP Deskphone auto-answers the intercom call on handsfree after the configured number of seconds pass by. • The IP Deskphone auto-answers only if you do not answer the call within the configured time limit.
Chapter 9: The Address Book The Address Book is a personal directory of contacts from which you can make a phone call or send an Instant Message (IM).You can access the Address Book while on a call and start a new call from the highlighted contact.
The Address Book Figure 23: Contact details When you view the details of a contact, you can: • Call the contact. See Initiating a call from the Address Book on page 114. • Send an IM. See Composing an Instant Message on page 146. • Edit the contact information. See Editing a contact in your Address Book on page 117. Initiating a call from the Address Book You can initiate a call directly from your IP Deskphone Address Book.
Adding a contact to your Address Book 3. Press the View context-sensitive soft key to make a call to the contact. 4. Choose one of the following: • Press the Call context-sensitive soft key to make a call to the contact. • Press the Back context-sensitive soft key to return to the off-hook screen. Adding a contact to your Address Book You can add a new contact to the Address Book of the Avaya 1120E IP Deskphone. To add a contact to your Address Book: 1.
The Address Book OR • Press the Back soft key to return to the previous menu. 4. Use the dialpad to enter information for a phone number or SIP address (URI) for the new contact. Press the Next soft key continue or press the Back soft key to return to the previous menu. 5. Choose one of the following: • Press the Yes soft key to designate the contact as a friend. • Press the No soft key if you do not want to designate the contact as a friend. 6.
Editing a contact in your Address Book Editing a contact in your Address Book You can edit a contact in your Address Book. To edit a contact in your Address Book: 1. Press the Directory fixed key: 2. Press the Up/Down navigation key to highlight the contact you want to edit, and then press the View soft key. 3. Press the Edit soft key to edit the contact information. 4. Press the abc/123 soft key to toggle between alphabetic and numeric characters. 5.
The Address Book Note: If you only need to change one field for the contact, press the Next soft key without making changes. 7. Do one of the following: • Press the Yes soft key to designate the contact as a friend and return to the address menu screen. • Press the No soft key if you do not want a contact designated as a friend and return to the address menu screen. Note: If the contact is already designated as a friend. then the question Remove from friends? appears.
Copying information to the Address Book 3. Press the Delete soft key to completely delete the contact from the Address Book. 4. Choose one of the following: • Press the Ok soft key to confirm. • Press the Back soft key to return to the previous menu. 5. Press the Ok soft key to complete the procedure and return to the Address Book. Copying information to the Address Book To copy information from the Call Inbox or the Call Outbox screen to the Address Book, use the Copy fixed key.
The Address Book • 3. Send IM Key • 4. Call Forward Key 2. Press the Up/Down navigation key to highlight the Address Book and press the Select soft key. 3. Press the abc/123 soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter a name for the entry. 5. Choose one of the following: • Press the Next soft key to continue. • Press the Back soft key to return to the previous menu. Note: If you do not need to change the name for the contact, press the Next soft key. 6.
Searching for a contact in the Address Book 7. Choose one of the following: • Press the Yes soft key to designate the contact as a friend. • Press the No soft key if you do not want to designate the contact as a friend. 8. Do one of the following: • Press the Yes soft key to add the contact to a group and then select the group. • Press the No soft key if you do not want the contact added to a group. • Press the Back soft key to return to the previous menu. 9.
The Address Book To change the method the Avaya 1120E IP Deskphone uses to search: 1. Press the Prefs soft key, and select Misc Options > Search Method. 2. Press the Change soft key. 3. Press the Up/Down navigation key to highlight the Search Method you want to use as the default when you search for a contact: • Index Search • 1st Character Search • Name Search 4. Press the Select soft key to select a search method, and then return to the previous menu.
Using the Search feature Using the Search feature You can search for a contact that is in your IP Deskphone Address Book (Local Search) or for a contact in a directory that is stored on the call server (Global Search). You can save a contact name and SIP address found on the call server to your personal Address Book stored in your IP Deskphone. Using Local Search You can search for a contact that is stored in your Address Book. To search for a contact stored in your Address Book: 1.
The Address Book No entries found for . 6. When a search result is successful, you can do one of the following: • Press the Up/Down navigation key to highlight a contact, from the search result and press the Call soft key to initiate a call. • Press the Search soft key to start a new search. • Press the Exit soft key to return to the idle screen. 7.
Using the Search feature 2. Press the Up/Down navigation key and then press the Select soft key to choose a search criteria: • User Name • First Name • Last Name • Phone Number 3. Press the abc/123 soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter the search information for the contact. Press the left arrow to delete a character; press the right arrow to enter a space. Note: The search is not case-sensitive. 5. Choose one of the following: • Press the Ok soft key.
The Address Book The phone saves the entry to the Address Book and returns you to the Inbox screen. 7. Choose one of the following: • Press the Search soft key to start a new search. • Press the Back soft key to return to the previous screen. 8. When a search result is not successful, you can do one of the following: • Press the New soft key to return to the search menu and begin a new search. • Press the Back soft key to return to the previous screen.
Chapter 10: Call Inbox While your IP Deskphone is active, all incoming calls are saved in your Call Inbox. You can view the following details about each call: • Call status (Missed) • Name of the caller • SIP address • Time of the call • Call Subject (if the caller sends a Call Subject) You can configure the filter on your Call Inbox to display all incoming calls or missed calls. You can access your Call Inbox while the IP Deskphone is idle or while you are on a call.
Call Inbox • Idle. For more information, see Managing calls in the Call Inbox while not on a call on page 128. • Active. For more information, see Accessing the calls in your Call Inbox during a call on page 135. Managing calls in the Call Inbox while not on a call You can manage calls in the Call Inbox while you are not on a call. To manage calls in the Call Inbox while not on a call: 1. Press the Msg/Inbox fixed key. 2.
Managing calls in the Call Inbox while not on a call • The All context-sensitive soft key is displayed when the view mode is on Missed, and displays all the calls in the Call Inbox. • Press the Delete context-sensitive soft key to delete the highlighted call or all calls in your Call Inbox. See Deleting calls in your Call Inbox on page 134. • Press the Exit context-sensitive soft key to exit the Call Inbox. The following table provides a list of additional user interactions for the main inbox screen.
Call Inbox Viewing the details of a call in the Call Inbox To view details of a call in the Call Inbox: When you view the details of a call in the Call Inbox, you can do the following: • Initiate a call to the caller displayed on the screen. For more information, see Initiating a call from the Call Inbox on page 133. • Press the Enter key to place a call to the selected address using the primary login of the IP Deskphone.
Managing missed calls To view missed calls: 1. Press the Msg/Inbox key and press the Missed soft key. 2. Press the Up/Down navigation key to highlight a call from the list of missed calls. 3. Press the Right soft key to view the details of the missed call. Note: You manage the missed call the same as any call that is in your Call Inbox. For more information, see Viewing the details of a call in the Call Inbox on page 130 and Initiating a call from the Call Inbox on page 133. 4.
Call Inbox Figure 25: Messages screen Changing the Missed Calls Notification behavior: 1. Press the Msgs context-sensitive soft key. 2. Press the Up/Down navigation key to highlight Missed Calls Notification. 3. Choose one of the following: • Press the Select context-sensitive soft key. or • Press the Back context-sensitive soft key to abort the changing of the configurations and return to the Message Options screen.
Initiating a call from the Call Inbox 4. Choose one of the following: • Press the Auto context-sensitive soft key to change the clearing mode for the xx new calls missed call message for the IP Deskphone. Note: Auto means that the message is cleared from the idle screen as soon as you enter the Inbox. • Press the Manual context-sensitive soft key to change the clearing mode for the xx new calls missed call message for the IP Deskphone.
Call Inbox 2. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Inbox. 3. To view details of the call, press the Right navigation key. 4. To place a call to the selected address, do one of the following: • Lift the handset. • Press the Headset fixed key. • Press the Handsfree fixed key. or Press the Edit soft key. Then press the Call soft key.
Accessing the calls in your Call Inbox during a call 2. Press the Delete context-sensitive soft key. 3. Select one of the following context-sensitive soft keys: • Press the Yes context-sensitive soft key to delete the highlighted call. • Press the AllUsr context-sensitive soft key to delete all the calls from the selected caller. • Press the All context-sensitive soft key to clear all calls from the Call Inbox. • Press the No context-sensitive soft key to return to the Inbox.
Call Inbox Note: This places the current call on hold, if it is not already on hold. • Press the Back context-sensitive soft key to return to the in-call screen. 136 Avaya 1120E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
Chapter 11: Call Outbox The Call Outbox keeps a record of all outgoing calls made from your IP Deskphone. You can add the contact details of the calls in your outbox to your Address Book. You can access the following details about the outgoing calls: • Name • Address • Time of the call • Number of Calls • Call Subject (when used for a call) The following figure shows details of the Call Outbox screen while the IP Deskphone is idle.
Call Outbox Managing calls in the Call Outbox while not on a call You can manage calls in the Call Outbox while you are not in an active call. The following figure shows details of the Call Outbox screen while the IP Deskphone is idle. Figure 27: Call Outbox while IP Deskphone is idle To manage calls in the Call Outbox while not on a call: 1. Press the Outbox fixed key. 2. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Outbox. 3.
Managing calls in the Call Outbox while not on a call Initiating a call from the Call Outbox Note: If your service provider requires that a Directory Number (DN) be used to initiate a call, the Call Outbox entry must have a DN to initiate a call. To initiate a call from the Call Outbox: 1. Press the Outbox fixed key. 2. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Outbox. 3. To view details of the selected call, press the Right navigation key.
Call Outbox To delete calls from your Call Outbox: 1. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Outbox. 2. Press the Delete context-sensitive soft key. 3. Select one of the following context-sensitive soft keys: • Press the Yes context-sensitive soft key to delete the highlighted call. • Press the AllUsr context-sensitive soft key to delete all the calls from the selected caller.
Accessing the calls in your Call Outbox during a call To view details of a call in the Call Outbox: 1. To view details of the selected call, press the Right navigation key 2. When you view the details of a call in the Call Outbox you can do one of the following: • Initiate a call to the caller displayed on the screen. See Initiating a call from the Call Outbox on page 139. • View a previous caller in the Call Outbox list by pressing the Prev context-sensitive soft key and return to the Outbox screen.
Call Outbox 2. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Outbox. 3. Choose one of the following: • Press the Select context-sensitive soft key to initiate a call to the highlighted caller. or Note: This places the current call on hold, if it is not already on hold. • Press the Back context-sensitive soft key to return to the Incall screen. 142 Avaya 1120E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
Chapter 12: Instant Messaging You can use your IP Deskphone to send and receive an Instant Message (IM). You can access and respond to an IM while on a call. The blue LED (Feature Status Indicator) at the top left of the IP Deskphone lights accompanied by a beep when a new IM arrives. Configuring Instant Messaging You can configure your IP Deskphone settings to manage an incoming IM. • Enable or disable the automatic pop-up of a new IM. • Enable or disable an audible alert on a new IM.
Instant Messaging Figure 28: Instant Message pop-up When an IM pop-up appears you can do the following: • Press the View context-sensitive soft key to view the complete details of the IM. • Press the Prev context-sensitive soft key to skip to a previous IM (if applicable). • Press the Next context-sensitive soft key to skip to the next IM (if applicable).
Configuring Instant Messaging 4. Choose one of the following: • Press the On/Off context-sensitive soft key to toggle between enabling IM pop-ups or disabling IM popups. • Press the Back context-sensitive soft key to return to the previous menu. Configuring IM audible alert You can configure the IP Deskphone to audibly alert you when a new IM arrives. The IP Deskphone audibly alerts you when the IP Deskphone is idle or while on a call. You can also choose to disable the audible alert of the IM feature.
Instant Messaging Composing an Instant Message When you compose an IM, enter the address of the recipient and then enter the message. When you reply to an Instant Message, the IP Deskphone automatically enters the address. For more information, see “Replying to an Instant Message on page 149. You can also send an IM directly from the Address Book. For more information, see Viewing the Address Book on page 113. To compose and send an Instant Message: 1.
Instant Message Inbox/Outbox 4. Choose one of the following: • Press the Next context-sensitive soft key to continue. OR • Press the Back context-sensitive soft key to return to the previous menu. 5. Use the dialpad to enter the content of the message. 6. Choose one of the following: • Press the Send context-sensitive soft key to send the IM to the contact. OR • Press the Back context-sensitive soft key to return to the previous menu without sending the new IM.
Instant Messaging To access and view the contents of the Instant Message Inbox/Outbox: 1. Choose one of the following: • Press the Msgs context-sensitive soft key, and then select Instant Messaging from the menu. • Press the Expand fixed key. 2. Press the Up/Down navigation key to highlight an IM from the list of Instant Messages in your IM Inbox/ Outbox.
Viewing the content of an Instant Message Related topics: Replying to an Instant Message on page 149 Initiating a call from an Instant Message on page 150 Deleting an Instant Message on page 150 Replying to an Instant Message You can reply to an Instant Message. To reply to an Instant Message: 1. Press the Reply context-sensitive soft key to send an IM in response to the IM you are viewing. 2. Press the abc/123 context-sensitive soft key to toggle between numeric and alphabetic input. 3.
Instant Messaging Initiating a call from an Instant Message To initiate a call from the IM Inbox, press the Expand fixed key or press the Msgs contextsensitive soft key, and then select Instant Messaging from the menu. Note: If your service provider requires that a Directory Number (DN) be used to initiate a call, you cannot initiate a call from an Instant Message. To initiate a call from an Instant Message: 1.
Viewing the content of an Instant Message 1. Choose one of the following: • Press the Msgs context-sensitive soft key, and then select Instant Messaging from the menu. • Press the Expand fixed key. 2. Press the View context-sensitive soft key. 3. Select one of the following context-sensitive soft keys: • Press the Delete context-sensitive soft key to clear all IMs from the IM Inbox/Outbox. • Press the Back context-sensitive soft key to return to the previous screen.
Instant Messaging 152 Avaya 1120E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
Chapter 13: While on an active call You can use the following features during an active call: • Making a new call on page 153 • Placing a call on Hold on page 155 • Using 3-way calling on page 161 • Transferring a call on page 167 • Using Park Call on page 170 You can use the Action context-sensitive soft key to perform the following actions with an active call: 1. New Call—to begin a new call while other calls are on hold. 2. Release Call—to release (hang-up) the selected call. 3.
While on an active call 1. Choose one of the following: • Press the Conf context-sensitive soft key while on a call. • While on a call, press the More… context-sensitive soft key, and then the NewCall context-sensitive soft key. The IP Deskphone produces a dial tone. 2. Choose one of the following: • Use the dial pad to dial the number or SIP address. Note: This places the current call on hold, if it is not already on hold, and you can continue to initiate the call as normally. • Press the More...
Placing a call on Hold Placing a call on Hold Use the Hold feature when you are talking to one contact and want to perform another action, such as answer a new incoming call, transfer a call, or initiate a new call. You can have a number of calls on hold at the same time. Placing a call on hold To place a call on hold: 1. Press the Hold fixed key. The LCD on hold icon flashes beside the line on hold. The following figure shows the IP Deskphone display area when a call is placed on hold.
While on an active call 1. Retrieve the call on hold: • Press the Line feature key beside the flashing LCD indicator. OR • Press the Hold fixed key. 2. Press the Goodbye fixed key. Multiple calls On Hold When you have more than one call on hold, use the navigation key to highlight a call on the LCD screen. You can perform an action with that call by using the context-sensitive soft keys on the In-call menu list.
Placing a call on Hold Table 14: Context-sensitive soft keys for the multiple calls In-call display screen Press the Join context-sensitive soft key to join the eligible calls. Press NewCall context-sensitive soft key to obtain a dial tone to place another call. The NewCall context-sensitive soft key is used to make a conference call. This key behaves like the Conf context-sensitive soft key.
While on an active call access the following context-sensitive soft keys: [Conf] [Audio] [NewCall] [More…] • If you press the More… context-sensitive soft key from the first menu list three times, you access the following context-sensitive soft keys: [Prefs] [Blank] [Blank] [More…] When you press the More.… context-sensitive soft key for the first time, the following context-sensitive soft keys appear on the menu list. Press the Trnsfer context-sensitive soft key to transfer the current call.
Placing a call on Hold • Feature keys • Call Decline Reasons • Call Ignore Action • Call Subjects • Call Fwd Notification • Missed Call Notification • Answer Mode Settings appear when the Auto Answer Mode is enabled on the IP Deskphone. 4. Language—use to change the interface language. 5. Misc Options—use to access the following options: • Alpha Dialing • Search Method • Incoming Privacy • Outgoing Privacy • # Ends Dialing • Hold Mode: Private • Time 6.
While on an active call • IM Settings • Voice Mail Settings • Change Location Press the more… context-sensitive soft key to return to the first menu list of contextsensitive soft keys. The next available menu list contains the following context-sensitive soft keys: [Join] [NewCall] [Audio] [more…] To access a call on hold when multiple calls are on hold: 1. Press the Up/Down navigation key to highlight a call on hold. 2.
Using 3-way calling 2. Press the Actvate context-sensitive soft key to make the highlighted call on hold the active call. This removes the call from on hold and automatically places the previous call on hold. 3. Press the RlsCall context-sensitive soft key to release or hang up the highlighted call. Using 3-way calling When you have more than one call and you want to join the incoming calls into one call, you can use 3-way calling or create a conference call.
While on an active call Figure 31: 3-way Call Note: • If you receive a new call during a 3-way call, you can answer the new call as usual. The IP Deskphone automatically puts the 3-way call on hold. If you want to join the new caller to a 3-way call, you must initiate a conference call with the server and join all callers to the conference call. • If the host of a 3-way call presses the Hold button, all callers in the 3-way call are put on hold.
Ad hoc conferencing when connecting to the Call Server To configure a conference call while on an active call with more than one other caller: 1. Press the Up/Down navigation key to highlight one of the calls, 2. Press the Join context-sensitive soft key and select Conference from the menu. The calls are joined together as a conference call on the call server. When you receive a new call while on a conference call, you can answer, ignore, decline, or forward the call as you would any call.
While on an active call Note: Your system administrator must enable ad hoc conferencing before you connect to the Call Server. Press Server settings, and then Domain settings to open the Domain screen. The following figure shows the view details of the current domain. Figure 32: Current Domain screen The context-sensitive soft keys available for viewing the conference details of the current domain are as follows: • Domains—to select the domain. • Edit—to edit the conference details.
Ad hoc conferencing when connecting to the Call Server Figure 33: Domain screen with conference parameters The context-sensitive soft keys available on the Domain screen with conference parameters screen are as follows: • Domains—to select the domain. • Edit— to open the Edit Domain page that allows you to edit the conference details. • Pgup—to return to the previous page. • Done—to confirm the details. Edit Domain page The Edit Domain page displays the domain properties.
While on an active call Figure 34: Edit Domain screen To edit the conference properties and maximum number of ports, press the Edit contextsensitive soft key to display the Domain Conference Edit screen. The following figure is an example of the Domain Conference Edit screen. Figure 35: Domain Conference Edit The context-sensitive soft keys available for the Domain Conference Edit screen are as follows: • Save—to save the updated value to the system configuration file.
Transferring a call Note: For these configuration changes to take effect, you must manually log off and log on. Transferring a call Note: • When more than one call is on hold, the call you want to transfer must be the active call. For more information, see the section “To make a call on hold the active call” in Multiple calls On Hold on page 156. • The IP Deskphone does not automatically place the call you want to transfer on hold.
While on an active call • Press the Transfr soft key to connect the calling party. • To erase the address you enter, press the Clear soft key. • To return to the previous screen, press the Back soft key. The IP Deskphone prompts you with the following question: Consult with party? 5. Select one of the following soft keys: • Press the Yes soft key to consult with the contact to which you are transferring the call before completing the transfer.
Using the Park Call feature 3. When Consult with party? is prompted, choose one of the following: • Press the To VM soft key to connect the calling party to Voice Mail. • To return to the previous screen, press the Back soft key. Note: • The Transfer to Voice Mail feature is not available for all call servers. Contact your system administrator or service provider to determine if this feature is available to you.
While on an active call Using Park Call The IP Deskphone prompts you with Press Park for server or User to park to a user. To park a call to the server during a call: 1. Press the Action context-sensitive soft and select Park Call from the menu. 2. Press the Park context-sensitive soft key to park the call to the server. To park a call to a specific user: 1. Press the User context-sensitive soft key to park the call to a User. 2.
Using the Park Call feature • Press the Park context-sensitive soft key to park the call to the user and return to the previous menu. • Press the Clear context-sensitive soft key to erase the input field. • Press the Back context-sensitive soft key to return to the previous screen. Retrieving a Parked Call You must have the retrieval code to retrieve a parked call from the server. You can retrieve a parked call while the IP Deskphone is in the idle state or while on a call.
While on an active call 172 Avaya 1120E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
Chapter 14: Additional features You can use the following additional features: • Using the Friends feature on page 173 • Feature keys on page 180 • Feature key autoprogramming on page 194 • Using Call Forward on page 200 • Configuring Do Not Disturb on page 203 • Configuring a Presence state on page 204 • Configuring Privacy settings on page 207 • Multiple Appearance Directory Number on page 209 • Audio Codecs on page 210 • PC Client softphone interworking with the IP Deskphone on page 211 • Automatic remot
Additional features Figure 36: Presence status of a friend Accessing your Friends list To check the online status of a friend on your list: 1. Choose one of the following: • Press the Directory fixed key. • Press the Filter context-sensitive soft key, and select Friends from the menu. • Press the Select context-sensitive key. 2. Do one of the following: • Press the Status context-sensitive soft key to view the current presence status of the friend.
Using the Friends feature 3. Press the Exit context-sensitive soft key to return to the idle screen. To initiate a call to a friend on the Friends list: 1. Choose one of the following: • Press the Directory fixed key. • Press the Filter context-sensitive soft key, and select Friends from the menu. • Press the Select context-sensitive soft key while viewing the Address Book. 2. Press the Status context-sensitive soft key to view the information about the friend. 3.
Additional features 2. Press the Status context-sensitive soft key to view the information about the friend. 3. Press the SendIM context-sensitive soft key to send an IM to the friend. The IP Deskphone uses the SIP address for the contact from your personal Address Book. 4. Press the abc/123 context-sensitive soft key to toggle between numeric and alphabetic input. 5. Use the dialpad to enter the text of the message. 6.
Using the Friends feature 1. Choose one of the following: • Press the Directory fixed key. • Press the Filter context-sensitive soft key, and select Friends from the menu. • Press the Select context-sensitive key. 2. Press the Up/Down navigation key to highlight the friend you want to edit and press the Edit context-sensitive soft key. 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter the new name for the contact. 5.
Additional features 6. Use the dialpad to enter the new address for the contact. 7. Choose one of the following: • Press the Next context-sensitive soft key to complete the process. • Press the Back context-sensitive soft key to return to the previous menu. 8. Choose one of the following: • Press the Yes context-sensitive soft key, select the group and press the Select context-sensitive soft key to add contact to the group.
Using the Friends feature 1. Choose one of the following: • Press the Directory fixed key. • Press the Filter context-sensitive soft key, and select Friends from the menu. • Press the Select context-sensitive soft key while viewing the Address Book. 2. Press the Up/Down navigation key to highlight the friend you want to delete and press the Edit context-sensitive soft key. 3. Press the Delete context-sensitive key. This completely removes the contact from your personal Address Book. 4.
Additional features Feature keys Use the Feature key option to configure the feature keys on IP Deskphone and the Expansion Module for Avaya 1100 Series IP Deskphones. Programmed keys are stored in the user profile. Each user can maintain a list of programmed feature keys.
Feature keys The following figure shows the feature key numbering for 3 Expansion Modules for Avaya 1100 Series IP Deskphones. Figure 38: Feature key numbering Feature key programming You can program feature keys. To access the Program Key screen: Press the Prefs context-sensitive soft key, select Feature Options, and select Feature Keys from the menu. The Program Key screen opens as shown in Feature keys on page 180.
Additional features To view feature key details: 1. To select a feature key to view, do one of the following: • Press the Up/Down navigation key to highlight the feature key to view and press the View context-sensitive soft key. • Press the Feature key that you want to view and press the View context-sensitive soft key. • Use the dialpad to select the Feature key that you want to view and press the View context-sensitive soft key.
Feature keys Figure 39: Feature key details The Program Key screen displays the following: • Key—programmed feature key number • Label—label used for the feature key • Service—services programmed to the feature key, such as: - Speed Dial - Call Forward - Do Not Disturb - Send IM - Presence • User—current user to whom the programmed feature key is associated • Address—SIP address for the feature key when programmed for Speed Dial, Call Forward, and Send IM.
Additional features To edit a feature key: 1. To select a feature key to edit, do one of the following: • Press the Up/Down navigation key to scroll through the feature keys to highlight the one you want to edit and then press the Edit context-sensitive soft key. • Press the Feature key that you want to edit and then press the Edit context-sensitive soft key. • Use the dialpad to select the Feature key that you want to view and then press the Edit context-sensitive soft key.
Feature keys Figure 40: Edit feature key screen To modify a feature key: 1. Press the Modify context-sensitive soft key. 2. Press the Up/Down navigation key to highlight one of the following feature key services: • Speed Dial • Call Forward • Do Not Disturb • Send IM • Presence 3. Choose one of the following: • Press the Select soft key to choose a service. • Press the Back soft key to return to the previous menu.
Additional features 4. Press the abc/123 soft key to toggle between numeric and alphabetic input. 5. Use the dialpad to enter the label for the feature key. 6. Choose one of the following: • Press the Next soft key to continue. Continue to input information based on the following services: - Speed dial. See To program a Speed Dial feature key on page 186 - Call Forward. See To program a Call Forward feature key on page 188 - Do Not Disturb.
Feature keys 3. Press the Select soft key. 4. Use the dial pad to enter a key label. 5. Press the Next soft key to continue. 6. Use the dial pad to enter an address. 7. Press the Next soft key to continue. 8. Use the dial pad to enter a Call Subject associated with the Speed Dial contact. You can leave this blank if you do not want to include a Call Subject.
Additional features 9. Choose one of the following: • Press the Ok soft key to confirm the entry and move to the next step. • Press the Cancel soft key to return to the previous step. 10. Choose one of the following: • Press the Yes soft key to activate autoretrieve of held call on hang up of speed dial. • Press the No soft key to return to the previous step. To program a Call Forward feature key: To program a Call Forward feature key, beginning from Step 6 in the procedure “To modify a feature key”.: 1.
Feature keys 6. Press the Select soft key. 7. Use the dial pad to enter the address. 8. Choose one of the following: • Press the Finish soft key to confirm the entry and complete the procedure. • Press the Clear soft key to erase the entry. • Press the Back soft key to return to the previous menu. To program a Do Not Disturb feature key: To program a Do Not Disturb feature key, beginning from Step 6 in the procedure “To modify a feature key”.: 1. Press the Select soft key. 2. Select Do not disturb. 3.
Additional features 4. Use the dial pad to enter a key label. 5. Select a User. 6. Press the Select soft key. 7. Choose one of the following: • Press the Finish soft key to confirm the entry and complete the procedure. • Press the Back soft key to return to the previous menu. To program a Send IM feature key: To program a Send IM feature key, beginning from Step 6 in the procedure “To modify a feature key”.: 1. Press the Select soft key. 2. Select Send IM. 3. Press the Select soft key.
Feature keys 4. Use the dial pad to enter a key label. 5. Press the Next soft key. 6. Use the dial pad to enter an address. 7. Press the Finish soft key to continue. To program a Presence feature key: To program a Presence feature key, beginning from Step 6 in the procedure “To modify a feature key”.: 1. Press the Select soft key. 2.
Additional features 3. Choose one of the following: • Press the Select soft key to select Presence. • Press the Back soft key to return to the previous step. 4. You can choose a more detailed presence status as follows for other users to see or you can select None if you do not want to give additional information. 5.
Feature keys 6. Choose one of the following: • Press the Finish soft key to select the Presence detail and finish the procedure. • Press the Back soft key to return to the previous step. Remove a programmed feature key You can remove a feature key by using one of the following methods: • Edit context-sensitive soft keys. See To remove a feature key using the Edit contextsensitive soft key: on page 193 • Bulk context-sensitive soft keys.
Additional features 3. Choose one of the following: • Press the Back context-sensitive soft key to return to the previous screen. • Press the Remove context-sensitive soft. The IP Deskphone displays Confirm Remove key? 4. Choose one of the following: • Press the Yes context-sensitive soft key to confirm the removal of the feature key. • Press the No context-sensitive soft key to return to the previous screen without removing the feature key.
Feature keys Autoprogram feature keys: 1. Press the Prefs context-sensitive soft key, select Feature Options, and select Feature Keys from the menu. The Program Key screen opens as shown in Feature key screen on page 180. 2. Choose one of the following: • Press the Bulk context-sensitive soft key. • Press the Back context-sensitive soft key to return to the previous step. 3. Press the Select context-sensitive soft key to select menu item 1. Feature key creation. 4.
Additional features 1. Press the Prefs context-sensitive soft key, select Feature Options, and select Feature Keys from the menu. 2. Press the Bulk context-sensitive soft key. 3. Press the Up/Down navigation key to highlight the 2. Feature key removal menu item and press the Select context-sensitive soft. 4. Press the All context-sensitive soft key to remove all the programmed feature keys. 5.
Feature keys OR Press the Back context-sensitive soft key to return to the previous menu. Remove individual programmed feature keys by using the Bulk context-sensitive soft key: 1. Choose one of the following: • Press the Bulk context-sensitive soft key. • Press the Back context-sensitive soft key to return to the previous step. 2. Press the Up/Down navigation key to highlight 2. Feature key removal and press the Select contextsensitive soft. The Program Key screen opens listing all the feature keys.
Additional features 4. Choose one of the following: • Press the Yes context-sensitive soft key to confirm the removal of all the feature keys. • Press the No context-sensitive soft key to return to the previous screen without removing the feature keys. 5. To select a single feature key to remove, do one of the following: • Press the Up/Down navigation key to scroll through the feature keys to highlight one and press the Remove context-sensitive soft key.
Feature keys 2. Press the Up/Down navigation key to highlight Speed Dial, Call Forward, or Send IM from the menu. Note: Presence and Do Not Disturb are not programmable by using the Copy key. 3. Press the Select context-sensitive soft key. 4. Choose one of the following: • Press the Up/Down navigation key to highlight the feature key to which to copy the information to and press Set. • Press the Feature key that you want to use for the service selected. 5.
Additional features • Send IM — see To program a Send IM feature key: on page 190 • Presence — see To program a Presence feature key: on page 191 OR Press the Back context-sensitive soft key to return to the previous menu. Using Call Forward Use the Call Forward feature to direct incoming calls to an alternate destination. You can continue to make calls from the IP Deskphone but all incoming calls are redirected to the new destination.
Using Call Forward Table 15: Privacy setting and IP Deskphone display for Call Forward Privacy setting IP Deskphone display None From: Robert (robert@companyb.com) To: Alice (alice@companya.com) Subject: Calling to discuss budget. All From: Anonymous To: Alice (alice@companya.com) Subject: Calling to discuss budget. Address From: Robert To: Alice (alice@companya.com) Subject: Calling to discuss budget. Name From: robert@companyb.com To: Alice (alice@companya.
Additional features Activate Call Forward To forward your calls or change the number where calls are forwarded: 1. Press the CallFwd soft key. 2. Use the dialpad to enter the phone number or SIP address where you want to forward your calls. 3. Choose one of the following: • Press the Forwrd soft key to accept the number and return to the Services Menu. • Press the Clear soft key to clear the input line. • Press the Back soft key to cancel the input and return to the Services menu.
Configuring Do Not Disturb Configuring Do Not Disturb Use Do Not Disturb to automatically block all incoming calls. When you activate this feature, the calling party receives a busy signal. Enable Do Not Disturb To enable Do Not Disturb: 1. Press the DND context-sensitive soft key on the idle display (press the More… context-sensitive soft key until DND appears). 2. Choose one of the following: • Press the Enable context-sensitive soft key to configure the IP Deskphone to Do Not Disturb.
Additional features • Press the Back context-sensitive soft key to return to the previous menu. 2. 2. Press the Ok context-sensitive soft key to return to the Services menu. Configuring a Presence state You can configure a presence state to enable other users to see information about your availability. You can select from a list of pre-made messages or create a new message to display for your presence state. To configure a Presence state: 1.
Configuring a Presence state 4. Choose one of the following: • Press the Select context-sensitive soft key to continue to the next screen. • Press the Back context-sensitive soft key to return to the previous step. You can choose a more detailed message for other users to see, or you can select None if you do not want to provide additional information. 5.
Additional features Note: You can create your own Presence messages to appear on screen, which become available when you program a feature key as a shortcut. 6. Choose one of the following: • Press the Select context-sensitive soft key to select the Presence state and move to the confirmation screen. • Press the Add context-sensitive soft key to enter a custom note. For more information, see Adding a new Presence state message on page 206.
Configuring Privacy settings 2. Press the Change context-sensitive soft key. 3. Select Connected or Unavailable from the menu. 4. Press the Add context-sensitive soft key. 5. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 6. Use the dialpad to enter a new Presence state message. 7. Choose one of the following: • Press the Ok context-sensitive soft key to confirm the entry and complete the procedure.
Additional features Incoming call privacy You can restrict the information for incoming calls to your IP Deskphone by configuring the Incoming Call Privacy setting. To configure Incoming Call Privacy: 1. Press the Prefs context-sensitive soft key, select Misc Options, and then Incoming Privacy from the menu. 2.
Multiple Appearance Directory Number 2. Press the Up/Down navigation key to highlight one of the following: • None (no restriction) • Name (restricts only the name) • Address (restricts only the address) • All (restricts name and number) 3. Choose one of the following: • Press the Change context-sensitive soft key to change the Outgoing Privacy restriction to the highlighted restriction. • Press the Back context-sensitive soft key to return to the previous menu without implementing any changes.
Additional features Any user that joins a call with the MADN SCA feature can put the call on hold and prevent other users within the MADN SCA group from joining. Figure 42: MADN SCA shared line not active Figure 43: MADN SCA shared line active Audio Codecs This feature allows you to specify a codec to which you can switch to during an active call. You can use the Preferences menu to modify the order of preference of the codecs between calls.
PC Client softphone interworking with the IP Deskphone The following context-sensitive soft keys are available on the Audio Codes page: • Ok — to view the Audio Codec Selection screen. • Back — to return to the previous screen. Audio Codec Selection The Audio Codec Selection allows you to select a codec to use during inbound and outbound calls.
Additional features With shared control configured, the following call actions are supported between the PC soft client and the IP Deskphone: • Answer an incoming call • Make a call • End a call • Ignore a call For example, dialing a number from the PC soft client takes the IP Deskphone off-hook and dials as if it were the IP Deskphone dialing the call. Note: 1.
Automatic remote software updates Allow-Mode Options The Allow-Mode Options screen enables you to allow automatic requests for Allowed Addresses only (Disabled mode), Friends, Directory, or Public users. The following context-sensitive soft keys are available for the Allow-Mode Options page: • Select — opens the Allow-Mode Options page if Allow Mode is highlighted; opens the Address Info page if Allow Addresses is highlighted. • Back — to return to the previous screen.
Additional features Yes and No context-sensitive soft keys are displayed. If the IP Deskphone is idle and no key is pressed, the software update begins in one minute. If you press Yes, the software download begins. If you are using your IP Deskphone (this includes on hold, on a conference call, or when your IP Deskphone is ringing) and you press No, the call is not disconnected and the software update does not occur.
Chapter 15: Multiuser The Multiuser feature allows multiple SIP user accounts to be active on the IP Deskphone at the same time. This allows a single IP Deskphone to be shared among multiple users each with their own account, allowing each user to receive calls without logging off other users. You can have multiple user accounts (for example, a work account and a personal account) active at the same time on the same IP Deskphone.
Multiuser Related topics: Additional logins on page 216 Automatic login on page 216 Additional logins The Login command in the System menu allows you to register additional accounts. Note: You cannot change the language in a secondary login. The following figure shows the secondary login screens. Figure 45: Secondary Login screens You can specify the Line Key to which the new account is associated. By default, the first unused key is selected.
Logging out It is possible to provision the IP Deskphone with user credentials for automatic login even on the initial startup. With the addition of multiuser support, it is also possible to provision multiple accounts in the same way. For more information about different autologin scenarios, see Primary account logout on page 217. Logging out The logout command prompts you to select an account, asks for confirmation, then proceeds to log out the account.
Multiuser keys. If a secondary account was assigned to a key that is also in the set of feature keys, the secondary account takes precedence: it is logged in, and the feature key acts as a Line key. If the account is logged out manually, the programmed feature key becomes available. Secondary account logout You can log out of a secondary account by selecting the secondary account in the Logout Select User screen. This causes the secondary account to be removed from the autologin list.
Upgrade impacts to user profiles Upgrade impacts to user profiles In previous releases of the IP Deskphone software, user profiles were associated to user names rather than accounts; one user profile could be associated with multiple user names. After the IP Deskphone is upgraded to SIP Release 3.x or later software, the IP Deskphone may contain user profiles with old user name associations.
Multiuser Line keys Each registered user is associated to a separate line key. Each line key displays the name of the registered account and some basic state information for that account. The primary account is always associated to the first (bottom-right) line key of the IP Deskphone. If you are a secondary user, the order of the next available line key is from bottom to top and right to left on the IP Deskphone, followed by the keys on the Expansion Module from bottom to top and right to left.
Making a call Each line key reflects the state of its account. • If there is a call for the account, a phone icon shows the state of the call whether it is on hold, or ringing. • If there is more than one call, the state of the most active call is displayed. Missed incoming calls and new voice mail messages for the account are indicated with an icon. This supplements the nn missed calls message on the idle screen and the red LED, which cannot provide per-account information.
Multiuser While the outgoing call is ringing, the selected account is displayed on screen on a From: line. Receiving a call When you receive an incoming call, the displayed information shows which account the call is intended to reach. The line key of the corresponding account displays an incoming call icon.
Instant Messages After you create an ad-hoc conference, you can join additional calls into the same conference. You cannot create more than one ad-hoc conference at a time. Three-way calls can join any two calls, regardless of the account. The service package of the account to which a call is associated determines which operations (for example, Call Park) are available on that call. After you have established a 3-way call, the Join functionality becomes unavailable until the 3-way call is terminated.
Multiuser dial key) accesses the address book of the latest user account used on the address-input screen. Modifying settings A number of preferences, in particular Voice Mail and IM settings, are per-account. The main Preferences menu includes a User Settings entry. Selecting this entry prompts you to select a registered account. After selecting an account, a menu appears that lets you modify the settings of that account.
Programmable keys press the line key of the secondary account to obtain a dial prompt, and then press the VMail context-sensitive soft key. Waiting voice mail messages are reported in two ways: • The red LED is lit if any account has a waiting message. • A special icon (a shaded envelope) is displayed on the line key of each account with a waiting message (unless the account is in a call). Remembering settings after logout For each profile, up to 24 sets of per-account settings are always remembered.
Multiuser Inbox, Outbox, IM log There is a single Inbox, a single Outbox and a single Instant Message log for each profile. The detailed view of the call log entry indicates the local account associated to each entry; that is, the source of outgoing calls and the target of received calls. The following figure shows an example of the Inbox in Call Details view.
User status Accessing the Address Book in View mode (by pressing the Directory hard key from the Idle screen) displays the address book of the primary account. If the primary account does not have a network address book, then the local address book is accessed. Accessing the Address Book in Selection mode always accesses the address book of the current account.
Multiuser active for an account, the line key of the particular account periodically displays a DND indicator on its label. The following scenarios apply to DND: • If you select a single account and the account is already in DND mode, then you are asked if you want to disable DND rather than asked if you want to enable DND. • If you select a single account and the account has Call Forwarding active, then an error message appears indicating that DND cannot be activated.
User status already in Call Forward mode for a different target, they are updated to use the new target. • If you select the forward none option, the Call Forward feature is deactivated for all accounts for which it is currently active. After a single-account CFwd programmed key is pressed: • If the account is already forwarding calls to the programmed target, call forwarding is deactivated.
Multiuser After the all accounts Presence programmed key is pressed: • If all accounts are already configured to the programmed presence state, then all accounts are configured to the Connected state. • If not, all accounts are configured to the programmed presence state. As with Call Forwarding keys, this allows Presence keys to be used as toggles. However, the presence states are not entirely under your control. Some states are applied automatically (for example, On The Phone).
Account selection Figure 50: Per-account notifications It is possible for the same event to occur for multiple accounts at the same time. In this case, they are displayed one after the other. Account selection There are a number of scenarios where you are prompted to select an account (for example, logout, per-account settings, programming keys). These scenarios fall into two categories: 1. Prompts where exactly one account must be selected 2.
Multiuser 232 Avaya 1120E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
Chapter 16: Advanced features Viewing the IP Deskphone information To view the Phone Information for the IP Deskphone, press the Services hard key and select Phone Information from the menu. You can view the following information: • Load Ver • Software • E.
Advanced features Related topics: Accessing the Services menu on page 234 Checking for Updates on page 234 Resetting the IP Deskphone on page 235 Erasing the user data on page 236 Accessing the Services menu Some of the system features require your user password. You must consult with the system administrator or service provider before you can access some of the features. To access the services menu: Press the Services hard key. The Avaya 1120E IP Deskphone displays the following menu: 1.
Viewing the IP Deskphone information Caution: You must not request a provisioning update while on an active call because the phone may reboot during processing of the received configuration data. While the phone checks for an update, it activates Do Not Disturb (DND). When the update is finished, DND is deactivated. To check for the latest update: 1. Press the Services fixed key. 2. Select Check For Updates. 3. Press the Select context-sensitive soft key. 4.
Advanced features 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input. 4. Use the dialpad to enter your password 5. Choose one of the following: • Press the Ok context-sensitive soft key. • Press the Back context-sensitive soft key to return to the previous menu. The IP Deskphone prompts you with Reset Phone? 7. Choose one of the following: • Press the Yes context-sensitive soft key to proceed.
Viewing the IP Deskphone information 5. Logs — ECR-log file, SIP-log files and its archives. 6. System file — IP Deskphone system configuration file (deleting this file returns the IP Deskphone to the factory default configuration settings.) You can delete some or all of these files. The deletion of files is often necessary when the IP Deskphone is redeployed to a different user. Note: Your phone configuration can prohibit you from deleting files.
Advanced features 6. Press the Up/Down navigation key to highlight one of the following: • Profiles • Sounds • Languages • System file • All files 7. Choose one of the following: • To enter the selected folder, press the Select context-sensitive soft key. • To delete contents of the selected folder, press the Delete context-sensitive soft key. Note: Note: Folders cannot be deleted because they are on the IP Deskphone.
Viewing the IP Deskphone information 2. Choose one of the following: • Press the Delete context-sensitive soft key to delete the highlighted user profile from the list. • Press the Back context-sensitive soft key to return to the previous menu. 3. Log off or restart the IP Deskphone to complete the process. To delete a sound file: 1. Press the Up/Down navigation key to highlight the sound file you want to delete. 2.
Advanced features 2. Choose one of the following: • Press the Delete context-sensitive soft key to delete the highlighted language file from the list. • Press the Back context-sensitive soft key to return to the previous menu. To delete a log file: 1. Press the Up/Down navigation key to highlight the log file you want to delete. 2. Choose one of the following: • Press the Delete context-sensitive soft key to delete the highlighted log file from the list.
Network menu To delete all files: 1. Choose one of the following: • Press the Next context-sensitive soft key to delete the system file and user profile. • Press the Back context-sensitive soft key to return to the previous menu. 2. Log out or restart the IP Deskphone to complete the process. Network menu In most cases, the system administrator is the only person authorized to access the Network menu and to use an administration password to access the items.
Advanced features To access the Network menu: 1. Choose one of the following: • Press the Services fixed key twice quickly. • Press the Prefs context-sensitive soft key, and then select Network from the menu. Note: You need to enter an administration password to access the Network menu items. USB flash drive A standard USB flash drive can be used for the following: • To expand the hardware storage in the IP Deskphone.
USB flash drive Figure 51: USB devices: USB port disabled screen If the USB port is not disabled, then the USB menu displays information on all USB devices attached, even if the device is locked. An unsupported device is enumerated if it is attached to the IP Deskphone. To ensure you know about the USB lock status, the USB device information is followed by status information about supported USB devices.
Advanced features Customizable banner for login If a login banner with login banner text is configured, the IP Deskphone displays the banner text on the screen as the user logs on. Changing the IP Deskphone configured language does not change the banner text language. The banner appears only for the primary user of an IP Deskphone. In a multiuser configuration, even when the banner text is enabled, the banner does not appear to the secondary user logins.
Phone Information - Details screen IP Deskphone identifiable information that may need to be protected (per US Federal/DoD requirements/guidelines). Note: To hide information that is protected, the administrator can disable the Details contextsensitive soft key on the main Phone Information screen. If the Details context-sensitive soft key is disabled, you cannot view details on the Phone Information - Details screen.
Advanced features Screensaver/screen lock You can lock the display of the IP Deskphone using a timed Screensaver/ Lock. When the screensaver is active, it clears the programmed keys of the plugged-in Expansion Module. If you have logged into the IP Deskphone, then you are not logged out, but the line key label clears and makes the IP Deskphone inactive. The ScrnSvr context-sensitive soft key is located on the idle screen.
Screensaver/screen lock Figure 56: Screensaver settings screen The following items are displayed: • Mode — to enable or disable the screensaver and choose if the screensaver is to be password protected. • Delay — to configure the time delay before the screensaver is invoked. • Image — to select the background image to display when the screensaver is active. • Text — to configure the text that appears on the phone display screen when the screensaver is active.
Advanced features Figure 57: Screensaver Mode setting screen Choose one of the following screensaver configuration options: 1. Disable — to the disable the screensaver. 2. Enable (no password) — to enable the screensaver with password-free mode. 3. Enable (with password) — to enable the screensaver with password mode. Press Select to select the currently highlighted setting. Press Back to exit the Screensaver Mode menu. Note: Some options may not appear, depending on configuration.
Screensaver/screen lock Figure 58: Screensaver Disabled message Enable (no password): Enabling the screensaver in no password mode displays a message confirming your selection. The following figure displays the Screensaver Enabled (no password) message screen. Figure 59: Screensaver enabled message Note: If the device configuration does not allow the use of a password-free screensaver, this menu option is not available to you.
Advanced features Enabling the screensaver in password-protected mode prompts you to enter a password before logging in. If allowed in the configuration, the user-defined password definition screen is displayed. The screen displays Enter user password to activate screensaver followed by a user-input prompt. The following figure displays the screensaver password screen. Figure 60: Screensaver password screen To configure a password: 1. Press the Set context-sensitive soft key.
Screensaver/screen lock Figure 61: Screensaver locked screen If Reboot performed while screensaver is displayed If you reboot the IP Deskphone when there is an active screensaver: • If you have enabled autologin, then the screensaver remains active after the IP Deskphone reboots and completes the login. • If you have not enabled autologin, then the screensaver setting remains enabled, but not active, after you log back into the IP Deskphone manually.
Advanced features If you make an emergency call while the screensaver is active, the call is placed using the primary user. An incoming call displays caller ID and allows you to answer the call. The Unlock contextsensitive soft key appears on the screen and you can unlock the IP Deskphone after answering the call. You cannot make outgoing calls except an emergency call, and cannot view IMs or the Friends list until you unlock the IP Deskphone.
Background image Background image The IP Deskphone can display background images on the screen. From the menu, select Preferences > Display > 4. Background Image to browse the stored images on the file system and select an image for the user interface. Figure 63: Display menu Selection of the 4. Background Image menu item takes you to a new display list that contains all the available image files on the Flash File System.
Advanced features Figure 64: Images screen 2. Highlight the desired image. 3. Press Select to select the currently highlighted image or press Back to dismiss the Images screen. After you select the background image you want to use, a confirmation screen appears, displaying the selected image in the background and a message to press OK to keep the selected image. An example is shown in the following figure. Figure 65: Background image confirmation screen 4.
Service Package Group Support Note: If the selected image is not confirmed, the screen time-outs after 15 seconds; the selected image is disregarded and the IP Deskphone display returns to the Images list screen. Service Package Group Support The Service Package Group Support feature can help you program feature keys on an expansion module. You can view the Group Support feature in the feature key programming user interface and in the Friends list interface of the Address book.
Advanced features Bulk-create feature keys based on an existing directory Address Book group To bulk-create feature keys based on an existing directory Address book group: 1. From the idle screen, press the Prefs contextsensitive soft key (press the More… context-sensitive soft key until you see Prefs). 2. Press the Up/Down navigation key to highlight Feature Options, then choose Feature keys. The main feature key programming screen appears. 3. Press the Bulk context-sensitive soft key.
Service Package Group Support 7. Press the Select context-sensitive soft key. The Select Source screen appears. OR Press the Back context-sensitive soft key to dismiss the screen. 8. Press the Up/Down navigation key to highlight the source data for the bulk key creation. You can choose one of the following options: • Friends • Groups (if you have existing groups in your address book) • Address Book 9. Press the Select context-sensitive soft key.
Advanced features 2. Choose one of the following: • Press the Select context-sensitive soft key to begin the bulk key creation process for the selected group. • Press the Back context-sensitive soft key to dismiss the screen and return to the screen where you can select the source data for bulk key creation. Note: After you select from one of your existing groups, the bulk creation of the keys happens automatically.
Service Package Group Support 6. Choose one of the following options: • Press the View context-sensitive soft key to display the address book entry details for the selected entry. • Press the All context-sensitive soft key to return to the main address book screen (no filtering) • Press the Edit context-sensitive soft key to modify or delete an entry. • Press the Back context-sensitive soft key to dismiss the screen and return to the filter selection screen.
Advanced features 2. Press the Add context-sensitive soft key. 3. Choose one of the following: • Use the dialpad to enter a name for the new contact and press the Next contextsensitive soft key to continue. • Press the Back context-sensitive soft key to return to the previous menu. 4. Choose one of the following: • Use the dialpad to enter a telephone number or SIP address (URI) for the new contact. Press the Next context-sensitive soft key to continue.
Service Package Group Support 5. Do one of the following to complete the entry: • Press the Yes context-sensitive soft key to add the new entry to an address book group. • Press the No context-sensitive soft key to add the entry to the address book without adding it to a group. • Press the Back context-sensitive soft key to return to the previous menu. Note: If you choose to add the new contact to a group, a list of all your existing groups is displayed, and the screen prompts you to select a group. 6.
Advanced features Add a new group To add a new group: 1. From the Select Group screen, press the Add context-sensitive soft key. 2. Choose one of the following: • Use the dialpad to enter the group name, and then press the Ok context-sensitive soft key. Note: If the name of the new group already exists, an error screen appears. • Press the Back context-sensitive soft key to return to the previous menu.
Speed Dial List Note: Only entries in the Speed Dial List can be context sensitive, not all speed dial keys/ individual feature keys. A Speed Dial key or one included in a Speed Dial List can cause a call that was placed on hold (when invoked) to be un-held automatically (when call completes), based on a new value that must be configured when a Speed Dial key is created or configured. The following figure displays the feature key used by the Speed Dial List.
Advanced features Speed Dial List screen You can select the provisioned Speed Dial List entries from the Speed Dial List screen. The following figure is an example of the Speed Dial List screen with the list entries. Figure 67: Speed Dial List screen The Speed Dial List screen displays all the Speed Dial List entries provisioned. The displayed Speed Dial List items are based on the provisioned list as well as the current Idle/Mid-call state of the IP Deskphone.
USB flash memory device support • A is talking to B when A invokes their Speed Dial List and selects an entry. • Selection/invocation of a Speed Dial List entry places the A-B call on hold and places an outgoing call to the URI specified in the Speed Dial List entry; for example, C. • When the A-C call completes, if the Auto-Retrieve flag is enabled for the Speed Dial, then the IP Deskphone attempts to take call A-B off hold.
Advanced features a file from the IP Deskphone onto the USB drive or copy a file from the USB drive to the IP Deskphone. If you select File Manager, and there are no USB drives plugged into the IP Deskphone, the root screen of the IP Deskphone file system is displayed. The following figure displays the root screen of the IP Deskphone file system. Figure 69: Root screen The following are the options available for the Root screen: • Select — use to enter the selected folder.
USB flash memory device support Figure 70: Select Device screen The following are the options available for the Select Device screen: • Select — to enter the selected device. • Exit — to dismiss the file manager and return to the Services menu.
Advanced features After you select the device to which you want to navigate, the device file structure is displayed; some examples are shown in the following figures: Figure 71: Examples of file manager device browsing screens 268 Avaya 1120E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
USB flash memory device support Avaya 1120E IP Deskphone with SIP Software User Guide November 2013 269
Advanced features Note: The context-sensitive soft keys change based on the selected item on the screen. The file manager browsing screen provides the following options: • Select — to enter into the selected folder. • Back — to return to the previous screen • Delete: - If you select a file to delete, the screen prompts to confirm deletion and then deletes the file. If you do not respond to the deletion prompt in 15 seconds, deletion is cancelled.
USB flash memory device support Figure 72: Select Destination confirmation prompt The following are the options available for the Select Destination screen. • OK — to go to the screen where you select a folder. • Back — to return to the previous screen.
Advanced features After you have confirmed that you want to send a file from the IP Deskphone to the USB drive, the Select Destination screen appears, as shown in the following examples: Figure 73: Select Destination screen 272 Avaya 1120E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
USB flash memory device support Note: The context-sensitive soft keys change based on the selected item on the screen.
Advanced features The following options are presented: • Select — to enter the selected folder. • Done — to configure the current location as the destination for the send and initiates copy operation. • Back — to return to the previous screen. Related topics: File Manager on page 274 USB scenarios on page 275 File Manager This section provides some general information about File Manager Changing levels: Selection of the ..
USB flash memory device support USB scenarios Copying an image file from the USB drive into the IP Deskphone 1. Log on to the IP Deskphone and plug the USB flash drive into the IP Deskphone USB port. 2. Press the Services hard key and choose File Manager. 3. Select Flash Disk device. The contents of the USB drive are displayed. 4. Select the file you wish to copy and then press Send. You are prompted to select the device to where you want to send the selected file. 5.
Advanced features same name may already exist, or actions on the selected file type may not be allowed (configuration flag). Error conditions display a message on the screen, as shown in the following example. Figure 75: Sample failure message for File Manager operation Copying the ring tone from the IP Deskphone to the USB drive 1. Log into the IP Deskphone and plug the USB flash drive into the USB port of the IP Deskphone. 2. Press the Services hard key and choose File Manager. 3.
Chapter 17: Visual indicators The IP Deskphone uses visual indicators or cues to indicate incoming calls and messages. The display icons on the IP Deskphone also indicate the current call state, the status of Inbox calls, and Instant Messages (IMs), and the Presence state of contacts designated as Friend. Display screen icons The following tables list the display icons of the IP Deskphone.
Visual indicators Table 18: Display screen icons — Instant Messaging Component Icon New, Unread Read Replied to Sent/forwarded Table 19: Display screen icons — Inbox Component Icon Incoming Call Answered Incoming Call Missed, New Incoming Call Missed, Reviewed Table 20: Display screen icons — Presence Component Icon Terminated Connected Inactive Unavailable Busy or Offline Active Available On the Phone Unknown 278 Avaya 1120E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
Visual Alerter/Message Waiting Indicators Visual Alerter/Message Waiting Indicators The red LED light at the top right of the IP Deskphone lights to indicate incoming calls or when a caller leaves you voice mail. The blue LED light at the top left of the IP Deskphone lights to indicate when you receive a new Instant Message. The following table lists the visual indicator and the LED status.
Visual indicators 280 Avaya 1120E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
Chapter 18: Multi-Level Precedence and Preemption Overview The Multi-Level Precedence and Preemption (MLPP) service functionality allows you to place calls at varying levels of precedence; that is, you can specify the precedence level of each call you place. Higher precedence calls preempt those lower in precedence when a user has no free call appearances Warning: Emergency 911 calls are preempted when there are no available call appearances and there is an incoming above-Routine precedence call.
Multi-Level Precedence and Preemption Other MLPP service features The MLPP service also includes the following features: • Call Origination Busy • Re-authorization • Speakerphone exclusive to 911 Emergency Call Origination Busy The Call Origination Busy feature prevents incoming calls from disrupting your outbound call address entry sequence.
Making a call with MLPP • Make a call from a received Instant Message. • Make a call from a programmed key. The precedence level is not saved in any of the calling methods in the preceding list. For example, if you make a precedence call by going offhook, and then call the party back using the Redial key, the precedence is not applied unless you select a precedence from the Redial menu. If a precedence level is not specified when dialing, the call is a Routine precedence call.
Multi-Level Precedence and Preemption Figure 76: Options soft key The Options menu is displayed as shown in the following figure. Figure 77: Options menu 2. Use the up and down navigation keys to select Precedence Level and then press the Select soft key. The Precedence Level screen is displayed. An example is shown in the following figure. 284 Avaya 1120E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
Making a call with MLPP Figure 78: Precedence Level menu example 3. Use the up and down navigation keys to select the desired precedence level and then press the Select soft key. 4. Dial the destination of the call and press the Send soft key, shown in the following figure. Figure 79: Off-hook screen with dialed destination and precedence Alternatively, press the Redial soft key to call the last dialed destination.
Multi-Level Precedence and Preemption Figure 80: Outgoing call Making an MLPP call using Inbox/Outbox, Address Book, and Friends List You can place a call from multiple areas of the IP Deskphone interface. including the Inbox/ Outbox, Call Logs, Address book, and Friends list. 1. Press the Inbox or Outbox key, or the Directory key to access your Address Book or Friends list, to choose from a list of previously-stored numbers. 2.
Making a call with MLPP Alternatively, press the Expand fixed key. 2. Press the navigational up and down keys to highlight an IM from the list of Instant Messages in your IM Inbox/Outbox. 3. Press the View soft key to display the selected IM, as shown in the following figure.. Figure 81: IM selection screen The selected IM is displayed, as shown in the following example. Figure 82: IM display 4. Press the Call soft key.
Multi-Level Precedence and Preemption Figure 83: IM screen with precedence option 5. Press the Prec soft key and navigate to the desired precedence. 6. Press the Select soft key to select the desired precedence. 7. Press the Send soft key to initiate the call. Making an MLPP call by using a programmed speed dial key 1. Press the pre-programmed speed dial key. 2. Go off-hook.
Incoming calls with precedence 4. Press the Select soft key to select the desired precedence. 5. Press the Send soft key to initiate the call. Incoming calls with precedence Four types of incoming calls with precedence can be displayed. 1. Precedence call without subject 2. Precedence call with subject 3. Redirected precedence call without subject 4.
Multi-Level Precedence and Preemption Figure 85: Incoming precedence call with subject Incoming redirected precedence call display The first line of the IP Deskphone always displays the caller's information (From) with the ringing phone icon. The second line displays the precedence level. The third line displays the original person who was being called (original callee). If the incoming call has a subject, the third line displays the subject alternating with the original person who was being called.
Multiple calls You can only choose a precedence level that you are authorized to use. The default value is Routine. In a consultative transfer, the precedence level of the transferred call is the higher level of the initial call and the consultative call. For example, Person A calls Person B with a precedence level of Immediate. During the call, Person B performs a consultative transfer to Person C with a precedence level of Flash during the consultation.
Multi-Level Precedence and Preemption Preemption Only two simultaneous calls can be presented. If your IP Deskphone reaches the maximum call limit and you receive a higher precedence call, then one of the existing calls is preempted in order to present the higherprecedence incoming call. An incoming call with a precedence level less than or equal to the already-received call precedence levels is not presented.
Preemption Call state An outgoing call is ringing Preemption behavior 1. The preemption tone plays continuously in the Handsfree speaker for few seconds. 2. The outgoing call is removed. 3. The preemption acknowledgment screen is displayed. See an example in Preemption acknowledgement screen on page 293. 4. When the preemption is acknowledged, or after three seconds elapse: a. Preemption tone stops. b. The new preemption precedence call screen is displayed. c.
Multi-Level Precedence and Preemption Call state Preemption behavior 3. The preemption acknowledgment screen is displayed. See Preemption acknowledgement screen on page 293. 4. When the preemption call is acknowledged by pressing OK or after 5 minutes, the preemption tone is ended and the new preemption precedence call is displayed. While a call is on hold (remote or local) 1. Preemption tone is played through the handsfree speaker. 2. The new preemption precedence call screen is displayed. 3.
Call Origination Busy Note: The outgoing call cannot be preempted by any call until the outgoing call rings or receives a busy signal. The following sections describe Call Origination Busy behavior in various scenarios. Incoming call while dialling outbound number + one free call appearance line When you enter the first digit or character to make a new call, then any call that comes in during this time is not presented. The incoming call hears ringback tone.
Multi-Level Precedence and Preemption If the held call is lower in precedence than the incoming call, the held call can be preempted and a notification is shown on screen for both local and remote users. You receive notification that the your held call has been preempted. See the following figure. After three seconds, or after you press the OK soft key on the preemption screen, you are then taken back to the previous screen where you were entering the address for your outgoing call.
Feature interactions with MLPP If you enter the new password correctly, the call is placed and your password is updated on the IP Deskphone. If you enter an incorrect password, then an error message is displayed, you hear a busy tone, and the IP Deskphone returns to the idle state. Feature interactions with MLPP The following table lists feature interactions with MLPP. Table 23: Feature interactions with MLPP Feature Interaction Call Parking Not available when MLPP is enabled.
Multi-Level Precedence and Preemption 298 Avaya 1120E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
Chapter 19: Third party terms Third Party Terms for Avaya 11xx 12xx sw Release 3.0 through 4.0 (Aug - Nov 2010) Certain portions of the product ("Open Source Components") are licensed under open source license agreements that require Avaya to make the source code for such Open Source Components available in source code format to its licensees, or that require Avaya to disclose the license terms for such Open Source Components.
Third party terms available to the public for use. The National Library of Medicine and the U.S. Government have not placed any restriction on its use or reproduction. * Although all reasonable efforts have been taken to ensure the accuracy and reliability of the software and data, the NLM and the U.S. Government do not and cannot warrant the performance or results that may be obtained by using this software or data. The NLM and the U.S.
Third Party Terms for Avaya 11xx 12xx sw Release 3.0 through 4.0 (Aug - Nov 2010) that you have the freedom to distribute copies of free software (and charge for this service if you wish), that you receive source code or can get it if you want it, that you can change the software or use pieces of it in new free programs; and that you know you can do these things. To protect your rights, we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights.
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Glossary 3-way Call The 3-way Call feature joins two calls on your IP Deskphone into one 3way call. You and two other callers can speak together. Alphanumeric Dialing Alphanumeric dialing refers to the spelling of names or words by entering alphabetic characters collocated with the numbers on the numeric dialpad of your Avaya 1120E IP Deskphone. Call Decline This is a feature that you can use to decline a call, which includes an option to send a reason for declining the call.
Copy key Copy key This is a fixed key used to copy entries to your Address Book, Speed Dial Key, Send IM Key, and Call Forward key. Date/Time display The IP Deskphone shows the current date and time when the telephone is in an idle state. Directory Number (DN) This is a telephone number you enter to initiate a call; for example, (555) 555-5555. Domain This is the IP address to which the IP Deskphone connects when you log on.
SIP Address Indicator This is an LCD or an LED signal that indicates the status of a feature by the flash, blink, steady on, or off. Message/Inbox This is a fixed key on your IP Deskphone that connects to your Call Inbox. Multiple Appearance Directory Number (MADN) When multiple phones are configured with a MADN Single Call Appearance (SCA), they appear as a single Directory Number (DN). Mute This is a fixed key used to listen to a call without transmitting.
Soft keys, context-sensitive Soft keys, contextsensitive This is a set of four programmed keys directly beneath the display area. You use these keys to access and select menu items. The key names change depending on the state of the display screen. Speed Dial A user-defined feature key that you press to dial a pre-programmed SIP address or telephone number. User interface This consists of screen displays that interact with the end user as a result of an action or event.
Index Numerics Busy lamp field ......................................................... 214 3-way calling ............................................................. 161 C A Cable unplugged, multiuser ...................................... 218 Call Decline Reason, add ......................................... 108 Call Decline Reason, create and add ....................... 108 Call Decline Reason, delete ..................................... 109 Call Decline Reason, edit .............................
Configuring a conference call ................................... 162 Configuring a Presence state ................................... 204 Configuring Do Not Disturb .......................................203 Configuring IM audible alert ......................................145 Configuring IM automatic pop-up ............................. 143 Configuring Instant Messaging ................................. 143 Configuring Instant Messaging pop-ups ................... 144 Configuring Privacy settings .......
Instant Message, deleting .........................................150 Instant Message, initiating a call from ...................... 150 Instant Message, replying to .....................................149 Instant Message, viewing the content of .................. 148 Instant Messages, accessing ................................... 147 Instant Messages, multiuser ..................................... 223 Instant Messaging ....................................................
P paging calls, receiving .............................................. 112 Park Call ................................................................... 169 Parked Call, retrieving .............................................. 171 Password protection for domains ............................... 55 PC Client softphone interworking with the IP Deskphone .................................................. 211 Per-account call notification options, multiuser ........ 224 Phone Information - Details screen ....
