Title page Nortel Communication Server 1000 IP Phone 1120E User Guide
Revision history Revision history March 2009 January 2009 April 2008 May 2007 June 2006 January 2006 3
Revision history 4
Contents Contents 5
Contents 6
Contents 7
Contents 8
Contents 9
Contents 10
About the Nortel IP Phone 1120E About the Nortel IP Phone 1120E Figure 1: Self-labeled feature keys and context-sensitive soft keys Basic features 11
About the Nortel IP Phone 1120E 12
About the Nortel IP Phone 1120E Figure 2: IP Phone 1120E Telephone controls 13
About the Nortel IP Phone 1120E Table 1: Telephone controls 14
About the Nortel IP Phone 1120E 15
About the Nortel IP Phone 1120E 16
About the Nortel IP Phone 1120E 17
About the Nortel IP Phone 1120E 18
About the Nortel IP Phone 1120E Telephone display 19
About the Nortel IP Phone 1120E Figure 3: IP Phone 1120E LCD screen Call features and Flexible Feature Codes Security features Using Encrypted Calling 20
About the Nortel IP Phone 1120E Managing your Station Control Password (SCPW) 21
About the Nortel IP Phone 1120E 22
About the Nortel IP Phone 1120E 23
Entering and editing text Entering and editing text Table 2: Application text entry Entering text using the dialpad 24
Entering and editing text Editing text using the soft keys Table 3: Editing soft key description (Part 1 of 2) 25
Entering and editing text Table 3: Editing soft key description (Part 2 of 2) Entering text using the USB keyboard Table 4: USB keyboard function keys during phone calls 26
Connecting the components Connecting the components Figure 4: IP Phone 1120E connections 27
Connecting the components Before you begin Connecting the components of the phone 28
Connecting the components Figure 5: 29
Connecting the components Figure 6: Remove the stand cover 30
Connecting the components 31
Connecting the components Figure 7: Cable routing tracks and mounting holes 32
Connecting the components 33
Configuring Telephone Options Configuring Telephone Options Figure 8: Telephone Options menu 34
Configuring Telephone Options Using the Telephone Options menu 35
Configuring Telephone Options Adjusting the volume 36
Configuring Telephone Options Adjusting the display screen contrast 37
Configuring Telephone Options Selecting a language 38
Configuring Telephone Options Selecting date and time format 39
Configuring Telephone Options Accessing display diagnostics Choosing local dialpad tone 40
Configuring Telephone Options Viewing telephone information 41
Configuring Telephone Options Diagnostics 42
Configuring Telephone Options Configuring call log options 43
Configuring Telephone Options 44
Configuring Telephone Options 45
Configuring Telephone Options 46
Configuring Telephone Options Choosing a ring type 47
Configuring Telephone Options Enabling or disabling Call Timer 48
Configuring Telephone Options Enabling OnHook Default Path Changing feature key labels 49
Configuring Telephone Options 50
Configuring Telephone Options Configuring the name display format 51
Configuring Telephone Options Configuring Live Dialpad 52
Configuring Telephone Options 53
Configuring Local Menu options Configuring Local Menu options Table 5: Navigation key functions in menus (Part 1 of 2) 54
Configuring Local Menu options Table 5: Navigation key functions in menus (Part 2 of 2) Table 6: Navigation key functions in dialog boxes Table 7: Navigation key functions in Edit mode (Part 1 of 2) 55
Configuring Local Menu options Table 7: Navigation key functions in Edit mode (Part 2 of 2) Using the 1. Preferences submenu Changing 1.
Configuring Local Menu options 57
Configuring Local Menu options Changing 2.
Configuring Local Menu options Configuring 3.
Configuring Local Menu options 60
Configuring Local Menu options Table 8: Nortel Mobile Headset Adaptor elements and functions 61
Configuring Local Menu options Using the 2. Local Diagnostics submenu Using 1. IP Set&DHCP Information Using 2. Network Diagnostic Tools Using 3. Ethernet Statistics Using 4.
Configuring Local Menu options Using 5. USB Devices Using the 3. Network Configuration menu Using the 4.
Making a call Making a call Using Off-hook dialing 64
Making a call Using On-hook dialing 65
Making a call Using handsfree dialing 66
Making a call 67
Making a call Using the Directory applications Making a call using Corporate Directory 68
Making a call Making a call using the Personal Directory 69
Making a call Making a call using the Callers List 70
Making a call Making a call using the Redial List Viewing the date and time of a call 71
Making a call Using Predial 72
Making a call Using AutoDial 73
Making a call 74
Making a call Using Ring Again 75
Making a call Using Last Number Redial 76
Making a call Using Speed Call 77
Making a call Using System Speed Call Using HotLine 78
Making a call Using intercom calling 79
Answering a call Answering a call 80
While on an active call While on an active call Placing a call on hold 81
While on an active call Transferring a call 82
While on an active call Using Timed Reminder Recall 83
While on an active call Using Attendant Recall 84
While on an active call Using Call Park 85
While on an active call 86
While on an active call Recording a Calling Party Number Displaying incoming call information 87
While on an active call Tracing a malicious call 88
Incoming calls Incoming calls Using Automatic Answerback Using Call Pickup 89
Incoming calls 90
Incoming calls Using Call Waiting 91
Incoming calls 92
While away from your desk While away from your desk Using Call Forward 93
While away from your desk Using Internal Call Forward 94
While away from your desk Using Remote Call Forward 95
While away from your desk 96
While away from your desk Securing your IP Phone 97
While away from your desk 98
Talking with more than one person Talking with more than one person Using the Call Join feature 99
Talking with more than one person Setting up a conference call 100
Talking with more than one person Using Conferee Selectable Display 101
Talking with more than one person Using Group Call 102
Talking with more than one person 103
Talking with more than one person 104
Working without interruption Working without interruption Activating Make Set Busy 105
Additional call features Additional call features Using AutoDial Transfer 106
Additional call features Using the Buzz feature Using Call Page Connect to make an announcement 107
Additional call features Using Centrex/Exchange Line Switchhook Flash Charging a call or charging a forced call 108
Additional call features 109
Additional call features 110
Additional call features Using Enhanced Override 111
Additional call features Using Forced Camp-on 112
Additional call features Overriding a busy signal 113
Additional call features Using Privacy Release 114
Additional call features Using Radio Page 115
Additional call features 116
Additional call features Using Voice Call 117
Additional phone features Additional phone features Using the Personal Directory 118
Additional phone features 119
Additional phone features 120
Additional phone features Using the Callers List 121
Additional phone features 122
Additional phone features Using the Redial List 123
Additional phone features 124
Additional phone features Using Virtual Office Table 9: Virtual Office connection availability 125
Additional phone features Table 9: Virtual Office connection availability Logging in to Virtual Office 126
Additional phone features Using Virtual Office on your Remote IP Phone 127
Additional phone features Figure 9: Logged in to an IP Phone 1120E 128
Additional phone features Figure 10: Logged in to an IP Phone 1120E using an IP Phone 1140E Figure 11: Logged in to an IP Phone 1120E using an IP Softphone 2050 129
Additional phone features Using Virtual Office on your Office IP Phone Figure 12: Office phone displays the message 130
Additional phone features Logging out of Virtual Office 131
Additional phone features Troubleshooting Virtual Office Table 10: Troubleshooting Virtual Office (Part 1 of 3) 132
Additional phone features Table 10: Troubleshooting Virtual Office (Part 2 of 3) 133
Additional phone features Table 10: Troubleshooting Virtual Office (Part 3 of 3) Using Media Gateway 1000B 134
Additional phone features Using Test Local Mode Using Resume Normal Mode 135
Additional phone features Troubleshooting MG 1000B Table 11: Troubleshooting MG 1000B (Part 1 of 2) 136
Additional phone features Table 11: Troubleshooting MG 1000B (Part 2 of 2) 137
Using Hospitality features Using Hospitality features Configuring Automatic Wake-Up 138
Using Hospitality features 139
Using Hospitality features Activating Message Registration 140
Using Hospitality features 141
Using Hospitality features Using Maid Identification 142
Using Hospitality features Displaying Room Status 143
Using Hospitality features 144
Accessing External Server Applications Accessing External Server Applications 145
Flexible Feature Codes (FFC) Flexible Feature Codes (FFC) Table 12: Flexible Feature Codes (Part 1 of 2) 146
Flexible Feature Codes (FFC) Table 12: Flexible Feature Codes (Part 2 of 2) 147
Flexible Feature Codes (FFC) 148
Terms you should know Terms you should know Calling Party Name Display Category 5 (Cat5) Category 5e (Cat5e) Category 6 (Cat6) Communication Server 1000 Context-sensitive soft keys Date/time display 149
Terms you should know Directory Number (DN) Feature display Feature Status Lamp indicator Fixed key Flexible Feature Codes (FFC) Goodbye key Indicator 150
Terms you should know Information line Interrupted dial tone Message/Inbox Navigation keys Off-hook Paging tone Ringback/ring tone Services key 151
Terms you should know Shared Directory Number Special Prefix code (SPRE) Special dial tone Station Control Password (SCPW) Status Messages System or Switch Switchhook 152
Terms you should know User interface Visual Alerter/Message Waiting indicator 153
Terms you should know 154
Regulatory and safety information Regulatory and safety information 155
Regulatory and safety information Table 13: EMC compliance Table 14: Safety compliance 156
