Title page Nortel Communication Server 1000 IP Phone 1120E User Guide
Revision history Revision history June 2006 Standard 2.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5 software. Added support for new security features. January 2006 Standard 1.00. This document is issued to support Nortel Communication Server 1000 Release 4.5 software.
Revision history 4
Contents Contents About the Nortel IP Phone 1120E . . . . . . . . . . . . . . . . . . . . 11 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 19 Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . 46 Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . 47 Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 47 Configuring the name display format . . . . . . . . . . . . . . . . 49 Configuring Local Menu options . . . . . . . . . . . . . . . . . . . . 51 Using the 1. Preferences submenu . . . . . . . . . . .
Contents Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Using HotLine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Using intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Using Conferee Selectable Display . . . . . . . . . . . . . . . . . . . . 95 Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Working without interruption . . . . . . . . . . . . . . . . . . . . . . . 99 Activating Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 129 Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 129 Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 130 Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . 132 Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 132 Activating Message Registration . . . . . . . . . . . . . . . . . . . . . 134 Using Maid Identification . . . . . . . . . . .
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About the Nortel IP Phone 1120E About the Nortel IP Phone 1120E The Nortel IP Phone 1120E brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. Note: In this guide, user-defined feature key labels appear beside the keys, and soft key labels appear directly above the keys. Figure 1 shows the key labels.
About the Nortel IP Phone 1120E • volume control keys for adjusting ringer, speaker, handset, and headset volume • six specialized feature keys: — Quit — Directory — Message/Inbox — Shift/Outbox — Services — Copy • six call-processing fixed keys: — Mute — Handsfree — Goodbye — Expand to PC — Headset — Hold • gigabit Ethernet ports • built-in gigabit Ethernet switch for shared PC access • headset jack with an On/Off key • USB port to support a keyboard or mouse Note: Powered downstream 1.
About the Nortel IP Phone 1120E Figure 2: IP Phone 1120E User-defined feature keys Visual Alerter/Message Waiting indicator Feature Status Lamp* Handset High-resolution graphical display screen Soft keys Speaker Navigation keys Message/Inbox key Shift/Outbox key Directory key Enter key Goodbye key Copy key Services key Quit/Stop key Volume control Expand to PC key Headset key Mute key Handsfree key Hold key Dialpad *Note: If supported by your server, the Feature Status Lamp provides a user-define
About the Nortel IP Phone 1120E The keys on either side of the LCD display area are user-defined feature keys, with labels on the LCD. These keys also function as line (DN) keys. A steady LCD light beside a line (DN) key indicates that the line is active. A flashing LCD light indicates the line is on hold or the feature is being programmed. GrpCl Z (Volume +) (Volume -) (Mute) A steady LCD light beside a feature key indicates that the feature is active.
About the Nortel IP Phone 1120E (Handsfree) Press the Handsfree key to activate handsfree. Note: The Handsfree LED indicator, located on the Handsfree key, lights to indicate when handsfree is active. Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements. Press the Enter key, at the center of the Navigation key cluster, to confirm menu selections.
About the Nortel IP Phone 1120E (Goodbye) Use the Goodbye key to terminate an active call. When a message is waiting, the red Visual Alerter/Message Waiting indicator flashes. Also, when the ringer sounds, this indicator flashes. When your IP Phone 1120E firmware is being updated, the blue Feature Status Lamp flashes. Note: To find out if additional features are supported, contact your administrator.
About the Nortel IP Phone 1120E (Services) Press the Services key to open the Services menu, and use the navigation keys to access the following items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Tone — Set Info — Diagnostics — Call Log Options — Ring type — Call Timer — On hook default path — Change Feature Key Label — Name Display Format • Password Admin: — Station Control Password Note: The Password Admin menu is not ava
About the Nortel IP Phone 1120E (Services) (Services) Press the Services key twice to access the Local Tools menu, and use the navigation keys to access the following items: • 1. Preferences • 2. Local Diagnostics • 3. Network Configuration • 4. Lock Menu Note: Your system administrator can establish a password for the Local Tools menu. If you attempt to access the Local Tools menu and a password prompt dialog box appears, contact your system administrator.
About the Nortel IP Phone 1120E Telephone display Your IP Phone 1120E has three display areas: • The upper display area provides labels for the four user-defined feature key labels. • The middle display area contains single-line information for items such as caller number, caller name, Call Timer, feature prompt string, user-entered digits, date and time information, and telephone information. • The lower display area provides labels for the four soft keys. Figure 3 shows an idle LCD screen.
About the Nortel IP Phone 1120E Security features The following security features are available on your IP Phone 1120E: • Using Encrypted Calling • Managing your Station Control Password (SCPW) Using Encrypted Calling Your IP Phone 1120E supports secure communication using SRTP PreShared Key (PSK) encryption. If the feature is enabled, a security icon (:) is displayed on the screen when your call is secured using SRTP (PSK).
About the Nortel IP Phone 1120E 3. Press the Enter key. 4. Use the dialpad to enter your password at the prompt. 5. Press the Up/Down navigation keys to scroll and highlight New Password. 6. Press the Enter key. 7. Use the dialpad to enter the new password. 8. Press the Enter key to accept the new password. Note: If you are locked out of your IP Phone 1120E, or if you forget your SCPW, contact your system administrator. Note: The default configuration for Password Protection is off.
About the Nortel IP Phone 1120E 2. Press the Up/Down navigation keys to scroll and highlight Change Protection Mode. 3. Use the dialpad to enter your password (if Password Protection is enabled). 4. Press the Enter soft key. Enter 5. Press the Up/Down navigation keys to highlight one of the following: — Enable Password Protection — Disable Password Protection 6. Choose one of the following soft keys: Yes No or Done 22 — Yes to accept the selection — No to return to the Directory menu 7.
Entering and editing text Entering and editing text You can enter and edit text on your IP Phone 1120E using the following methods: • “Entering text using the dialpad” on page 23 • “Editing text using the soft keys” on page 24 • “Entering text using the USB keyboard” on page 25 The use of any of these methods for text entry depends on the application. Table 1 shows the applications and input devices that you can use for text entry.
Entering and editing text Note: No letters are associated with the number 1 or the 0 keys. Editing text using the soft keys You can use soft keys to edit text when you use features such as Personal Directory, Redial List, and Callers List. To edit an entry in your Personal Directory, press the Directory key, and select the desired entry from your Personal Directory. To edit text with the soft keys: 1. Press the Edit soft key. 2. Press the Left/Right navigation keys to move through the text. 3.
Entering and editing text Table 2: Editing soft key description (Part 2 of 2) Key Description Case Switch the next character to either uppercase or lowercase. Delete Backspace one character. Done/Select/Enter Meaning depends on application. Entering text using the USB keyboard You can use the USB keyboard, when connected, to enter text in the tools and graphical applications.
Connecting the components Connecting the components Figure 4 on page 26 shows connections on the IP Phone 1120E. Figure 4: IP Phone 1120E connections Expansion module port* PC Ethernet port LAN Ethernet port Tilt lever Link lamp USB connector AC adapter jack Headset jack Handset jack WARNING *Ensure that the protective rubber cap on the EM 1100 Expansion Module port is in place when the port is not in use.
Connecting the components Before you begin CAUTION Damage to Equipment Do not plug your IP Phone 1120E into a regular telephone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your phone into a 10/100/1000BaseT Ethernet jack. CAUTION Your IP Phone 1120E is designed for use in an indoor environment only. Connecting the components of the phone WARNING Your IP Phone 1120E is shipped with the base locked in position.
Connecting the components Figure 5: Remove the stand cover Tilt Lever Button Center Catch Handset cord exit 2. Connect the AC power adapter (optional). Connect the adapter to the AC adapter jack in the bottom of the phone. Form a small bend in the cable, and then thread the adapter cord through the channels in the stand. Warning: Use your IP Phone 1120E with the approved Nortel AC Adapter (model #N0023000) for this model of phone only.
Connecting the components 3. Install the handset. Connect the end of the handset cable with the short straight section into the handset. Connect the end of the handset cable with the long straight section to the back of the phone, using the RJ-9 handset jack marked with the symbol +.
Connecting the components Figure 6: Cable routing tracks and mounting holes Method B Method A 8. Wall-mount your phone (optional). Your IP Phone 1120E can be mounted either by: (Method A) using the mounting holes on the bottom of the phone stand, or (Method B) using a traditional-style wall-mount box with an RJ-45 connector and a 15-cm (6-inch) RJ-45 cord (not provided).
Connecting the components Figure 7: Rotate the phone into the wall mount position. Tilt Lever Wall-mount Lever Method B: Attach the 15-cm (6-inch) CAT5e cable, position the stand over the mounting rivets, and slide the phone down the wall so that the rivets fit into the slots on the stand, indicated in Figure 6 on page 30 (Method B). 9. Replace the stand cover. Ensure that all cables are neatly routed and press the stand cover into place until you hear a click 10.
Configuring Telephone Options Configuring Telephone Options Time offset When your Nortel IP Phone 1120E is located in a different time zone from your system, the display shows the system time, not the local time. The Time Offset feature allows you to adjust the time that appears on the display. Before you adjust the time, calculate the time difference, in hours, between the server time and local time. To change the time that appears on your telephone display to local time: • Press the Feature soft key.
Configuring Telephone Options Note: The Password Admin, Virtual Office Login, and Test Local Mode menus are not available on all IP Phone 1120E telephones. Consult your system administrator.
Configuring Telephone Options • “Changing feature key labels” on page 47 • “Configuring the name display format” on page 49 When an option has a submenu, an ellipses (...) appears after the option. To use the Telephone Options menu: 1. Press the Services key. 2. Press the Up/Down navigation keys to scroll and highlight Telephone Option. 3. Press the Enter key. 4. Use the Up/Down navigation keys to scroll and highlight an option (for example, Language…). 5. Press the Enter key.
Configuring Telephone Options Adjusting the volume To adjust the volume, press the Services key, select Telephone Options, and select Volume adjustment… To adjust the volume: 1. Press the Up/Down navigation keys to scroll and highlight one of the following: — Ringer — Handset listen — Handsfree listen — Headset listen — Buzzer 2. Press the Enter key. Down Up or 3. To increase or decrease the volume, do one of the following: — Press the Down and Up soft keys. or — Press the Up/Down navigation keys. 4.
Configuring Telephone Options Adjusting the display screen contrast To adjust the LCD display screen contrast, press the Services key, select Telephone Options, and select Contrast adjustment. Note 1: If you have an EM 1100 Expansion Module for the IP Phone attached to your telephone, adjusting the telephone’s LCD screen contrast also adjusts the display screen contrast configuration for the Expansion Module.
Configuring Telephone Options Note: This language setting controls the language used by features on your phone only. To set the language used elsewhere on your phone, press Services twice, select Preferences, and select Language. To select a language: 1. Press the Up/Down navigation keys to scroll and highlight the desired language (for example, German [Deutsche]). 2. Select Cancel or Choose one of the following: — Press the Select soft key to save the language and return to the Telephone Options menu.
Configuring Telephone Options 2. Choose one of the following: Select — Press the Select soft key to save the format and return to the Telephone Options menu. Cancel or — Press the Cancel soft key to keep existing configurations. Accessing display diagnostics The Display diagnostics option tests the telephone’s display screen and indicator lights. To access display diagnostics, press the Services key, select Telephone Options, and select Display diagnostics. To select Display diagnostics: 1.
Configuring Telephone Options To choose a local dialpad tone: 1. Press the Up/Down navigation keys to highlight one of the following dialpad tones: — None to disable all tones — Short Click to enable a single tone for all keys — DTMF to turn on a separate DTMF tone for each key 2. Choose one of the following: Select Cancel or — Press the Select soft key to save the tone selection and return to the Telephone Options menu. — Press the Cancel soft key to keep existing configurations.
Configuring Telephone Options To view telephone information: 1. Press the Up/Down navigation keys to scroll through the list to view the telephone information. Cancel 2. Press the Cancel soft key to return to the Telephone Options menu.
Configuring Telephone Options Configuring call log options Use the call log option to configure the following preferences: • “Configuring the Callers List log” on page 41 • “Configuring New Call Indication” on page 42 • “Configuring Preferred Name Match” on page 43 • “Configuring Area Code Setup” on page 43 Configuring the Callers List log You can configure the Callers List to log all incoming calls or only unanswered calls. The default configuration is Log all calls.
Configuring Telephone Options Configuring New Call Indication You can configure your IP Phone 1120E to display a message to indicate that a new incoming call was received. The default configuration is On. To configure new call indication, press the Services key, select Telephone Options, and select Call Log Option. To configure New Call Indication: 1. Press the Up/Down navigation keys to scroll and highlight the Log Mode option. 2. Press the Enter key. 3.
Configuring Telephone Options Configuring Preferred Name Match You can configure your IP Phone 1120E to display the name of the caller as defined in your Personal Directory. The default configuration is Off. To configure Preferred Name Match, press the Services key, select Telephone Options, and select Call Log Option. To configure Preferred Name Match: 1. Press the Up/Down navigation keys to scroll and highlight Preferred Name Match. 2. Press the Enter key. 3.
Configuring Telephone Options This reordering is also performed when you scroll through your Callers List. To configure area codes, press the Services key, select Telephone Options, and select Call Log Option. To configure default area codes (maximum of three): 1. Press the Up/Down navigation keys to scroll and highlight Area Code Setup. 2. Press the Enter key. 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — Area Code # 1 — Area Code # 2 — Area Code # 3 4.
Configuring Telephone Options To edit area code display: 1. Press the Up/Down navigation keys to scroll and highlight Area Code Setup. 2. Press the Enter key. 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — Area Code # 1 — Area Code # 2 — Area Code # 3 4. Press the Enter key. 5. Use the dialpad to edit the number. 6. Choose one of the following: Select Cancel or — Press the Select soft key to save the configuration.
Configuring Telephone Options To choose a ring type: 1. Press the Up/Down navigation keys to scroll and highlight one of the ring types. 2. Press the Play soft key to sample the ring tone. Play 3. Choose one of the following: Select — Press the Select soft key to save the ring type and return to the Telephone Options menu. Stop — Press the Stop soft key and use the Up/Down navigation keys to select a different ring type. Cancel — Press the Cancel soft key to keep existing configurations.
Configuring Telephone Options 2. Choose one of the following: Select Cancel or — Press the Select soft key to save the configuration and return to the Telephone Options menu. — Press the Cancel soft key to keep existing configurations. Enabling OnHook Default Path The OnHook Default Path option allows control whether a headset or the Handsfree feature is used to operate your IP Phone while it is on-hook.
Configuring Telephone Options Note: If a feature key is configured as an auto-dial key, the label does not change if the auto-dial key configuration changes. To rename the labels: 3. Press the Enter key. 4. Press the feature key that you are changing. Home Note: If you enter a prime DN key, an error message appears. 5. Enter the new information for the feature key label. To enter special characters, press the Up navigation key.
Configuring Telephone Options 8. Use the Up/Down navigation keys to scroll and highlight one of the following: a. Restore all key labels — Press the Yes soft key to change all feature keys to default values. b. Restore one key label — Press the Select soft key. — Press the feature soft key. — Press the Yes soft key to change the selected feature key label to the default value. Note: When labels are changed to default values, you cannot undo the change. The labels must be reentered.
Configuring Telephone Options 2. Press the Enter key. 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — first name, last name — last name, first name 4. Choose one of the following: Select Cancel or — Press the Select soft key to save the configuration. — Press the Cancel soft key to keep existing configurations.
Configuring Local Menu options Configuring Local Menu options Note 1: Many of the options discussed in this section are for administrator use only. Do not make any changes unless instructed by an administrator. Note 2: Your system administrator can establish a password for the Local Tools menu. When the password is enabled, a password prompt dialog box appears when you attempt to access this menu. If this happens, contact your system administrator.
Configuring Local Menu options Table 4: Navigation key functions in menus (Part 2 of 2) Key Function Enter digits on the dialpad Select the associated menu item Stop key Close the menu The key functions in dialog boxes are described in Table 5.
Configuring Local Menu options Table 6: Navigation key functions in Edit mode (Part 2 of 2) Key Function Enter key Select highlighted item in combo box Exit edit mode Enter characters or digits on the dialpad Insert characters or digits at the current cursor position Note: If you are using a USB mouse, you can right-click on the Telephony screen to open the Local Tools menu, and click on an item to select it. Using the 1. Preferences submenu The Local Tools menu 1.
Configuring Local Menu options To configure Contrast or Sleep tools: 1. Press the Up/Down arrow keys to scroll and highlight one of the following: — Contrast — Sleep Note: Sleep is displayed in the format xxx, where xxx is a time in minutes or hours. 2. Press the Enter key. 3. Press the Up/Down arrow keys to increase or decrease the selected value.
Configuring Local Menu options Changing 2. Language Use the Language menu item to configure local preferences. Use the Language tool to select the language used on your phone. Note: This language setting controls the language used in the local menus on your phone only.
Configuring Local Menu options Using the 2. Local Diagnostics submenu Use the Local Tools menu 2. Local Diagnostics submenu to access the following: • “Using 1. IP Set&DHCP Information” on page 56 • “Using 2. Network Diagnostic Tools” on page 56 • “Using 3. Ethernet Statistics” on page 56 • “Using 4. IP Network Statistics” on page 56 • “Using 5.
Configuring Local Menu options Using 5. USB Devices The USB devices tool provides information about Universal Serial Bus (USB) devices that connect to your phone. Your IP Phone 1120E automatically detects USB devices when you connect them to the USB port in the back of the phone. To check USB device information, press the Services key twice to open the Local tools menu, press the 2 key on the dialpad to select 2. Local Diagnostics, and press the 5 key on the dialpad to select 5. USB Devices.
Making a call Making a call This section describes features associated with making a call.
Making a call 3. To terminate the call, choose one of the following: or — Replace the handset into the cradle. — Press the Goodbye key. (Goodbye) Using On-hook dialing 1. Leave the handset in the cradle. 2498 2. Press the line (DN) key. 3. When the dial tone sounds, dial the number. 4. When the called party answers, lift the handset. 5. To terminate the call, choose one of the following: or — Replace the handset into the cradle. — Press the Goodbye key.
Making a call Using handsfree dialing Use handsfree dialing to use a built-in microphone and speaker, or a headset, instead of the handset. While on an active call, you can switch between Handset and Handsfree mode. To use handsfree dialing: 1. Press the Handsfree key. (Handsfree) (Headset) 2. If a headset is connected, press the Headset key. 3. Dial the number. To discontinue a handsfree call: Press the Goodbye key. (Goodbye) To mute a handsfree call: (Mute) 60 1. Press the Mute key.
Making a call (Mute) 2. Press the Mute key again to return to a two-way handsfree conversation. To switch from handsfree to handset: Lift the handset. To switch from handset to handsfree: 1. Press the Handsfree key. (Handsfree) 2. Replace the handset. To use a headset: 1. Connect the headset to the headset jack or the handset jack. 2. Press the Headset key. (Headset) To switch from handsfree to headset: 1. Press the Headset key.
Making a call Using the Directory applications You can make calls using the following Directory applications available on your IP Phone 1120E: • “Making a call using Corporate Directory” on page 62 • “Making a call using the Personal Directory” on page 63 • “Making a call using the Callers List” on page 64 • “Making a call using the Redial List” on page 65 Making a call using Corporate Directory Note: This feature is not available on all phones.
Making a call 3. Choose one of the following: Dial Cancel or — Press the Dial soft key to dial the resulting number. — Press the Cancel soft key to exit without dialing. Note: If there is no match to the search query, start a new search or change the information in the initial search. To scroll to a specific number: 1. Press the Up/Down navigation keys to scroll and highlight a name in the Corporate Directory. 2.
Making a call To make a call using the Personal Directory: 1. Press the Up/Down navigation keys to scroll and highlight a name in the Personal Directory. 2. Choose one of the following: Dial Cancel or — Press the Dial soft key to dial the resulting number. — Press the Cancel soft key to exit without dialing. Making a call using the Callers List The Callers List feature automatically stores up to a maximum of 100 callers.
Making a call Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previously dialed telephone numbers. To use the Redial List, press the Directory and select Redial List. For information on how to configure and use the Redial List, refer to “Using the Redial List” on page 117. To make a call using Redial List: 1. Press the Up/Down navigation keys to scroll and highlight a name in the Redial List. 2.
Making a call 3. Choose one of the following: — In the Redial List, press the Down navigation key to display the date and time the last call was placed to the selected entry. — In the Caller List, press the Down navigation key twice to display the date and time of the last call from the selected entry. Note: In the Caller List, the first press of the Down navigation key displays the number of times a caller has called.
Making a call To edit a Predial number: 1. Use the dialpad to enter the number. 2. Choose one of the following: Clear — To erase all numbers, press the Clear soft key. Reenter the numbers to be dialed. Delete or — To change one number at a time, press the Delete soft key to backspace. Re-enter the number. 2498 3. Press a line key to dial the number. Using AutoDial Use the AutoDial feature to display, store, and automatically dial telephone numbers. To store an AutoDial number: AutoDial 1.
Making a call AutoDial 3. Press the AutoDial key a second time to store the number on the selected key. Note: After you store a number, the word Autodial disappears, and the stored number is displayed. 4. Assign a label to the key. Note: After you assign the label, the number disappears and only the label appears on the screen next to the key. To display an AutoDial number: Display 1. Press the Display key. AutoDial 2.
Making a call Using Ring Again Use the Ring Again feature if you receive a busy tone or if there is no answer. Your IP Phone rings when the person you called becomes available. Ring Again automatically redials the number. To activate Ring Again: 1. Dial a number and receive a busy tone or no answer. RngAgn 2. Choose one of the following: — Press the Ring Again soft key. or — Enter the Ring Again Activate FFC. To call a Ring Again party when you receive notification: 1.
Making a call To deactivate Ring Again before notification: Choose one of the following: RngAgn — Press the Ring Again soft key a second time. or — Enter the Ring Again Deactivate FFC. Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial: Choose one of the following: 1. To redial using the handset: or 2498 70 — Lift the handset. — Press the line (DN) key. 2.
Making a call Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store, edit, and automatically dial frequently called telephone numbers. To store a Speed Call number: SpcCtl 1. Press the Speed Call Controller soft key. The triangular icon flashes, indicating programming mode. 2. At the prompt: — Enter a one-, two-, or three-digit code (0-999). — If required, dial the access code.
Making a call 3. Dial the Speed Call code to automatically dial the number. Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone. To make a System Speed Call: 1. Lift the handset. 2. Choose one of the following: SScUsr SScCtl or — Press the System Speed Call soft key. — Press the System Speed Call Controller (SScCtl) key. 3. Dial the Speed Call code to automatically dial the number.
Making a call Using intercom calling Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member. To make an intercom call: 1. Lift the handset. Intrcm 2. Press the Intercom key. 3. Dial the one- or two-digit code for the desired intercom group member. To answer an intercom call while on a line other than your intercom group line: 1. Choose one of the following keys: (Hold) or — Press the Hold key to put the current call on hold.
Answering a call Answering a call Each incoming call causes the telephone to ring, the LCD indicator (R) beside the Line (DN) key to flash, and the Message Indicator lamp to flash. To answer a call: Choose one of the following four options: • Lift the handset. • Press the Handsfree button located on the left side of the handset. • Press the line (DN) key beside the LCD indicator as it flashes. • Press the Headset key if a headset is connected to your telephone.
While on an active call While on an active call This section describes the following features, available during an active call: • “Placing a call on hold” on page 75 • “Transferring a call” on page 76 • “Using Timed Reminder Recall” on page 77 • “Using Attendant Recall” on page 78 • “Using Call Park” on page 79 • “Recording a Calling Party Number” on page 81 • “Displaying incoming call information” on page 81 • “Tracing a malicious call” on page 82 Placing a call on hold Use the Hold featur
While on an active call Transferring a call Use the Transfer feature to redirect a call to the appropriate person. To transfer a call to a third party: Trans 1. Press the Transfer soft key. The other party is put on hold and a dial tone sounds. The LCD indicator light flashes steadily. 2. Dial the DN to which you are transferring the call or use the Personal Directory, Redial List, or Callers List to select a number to dial. Trans 3.
While on an active call Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To use Timed Reminder Recall: Trans 1. Press the Transfer soft key. The call is put on hold. 2. Dial the number to which you are transferring the call. Trans 3. Choose one of the following to start the recall timer: — Press the Transfer soft key. or — Replace the handset before the extension answers.
While on an active call If the transferred call is not answered, your telephone rings: 1. Lift the handset to reconnect to the original caller. Trans or (Goodbye) 2. Choose one of the following: — Press the Transfer soft key and repeat the transfer. — If the transfer is picked up while you are on the line, press the Goodbye key to complete the transfer. Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the caller to the attendant.
While on an active call Using Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call from any telephone. Using Call Park does not tie up a line. When configured network-wide, Call Park can be used across networks. A System Park extension can be configured to automatically park most calls. To park a call on the System Park DN or your own DN: During an active call, press the Park soft key twice.
While on an active call To park a call using the SPRE code or FFC: 1. Choose one of the following: Trans Conf or — Press the Transfer soft key. — Press the Conference soft key. 2. Dial the Call Park FFC. 3. To use an alternate DN from the System Park DN or your own DN, dial the DN where you want to park the call. Otherwise, proceed to step 4. 4. Choose one of the following: Trans Conf or — Press the Transfer soft key. — Press the Conference soft key. To retrieve a parked call: 1. Lift the handset.
While on an active call Recording a Calling Party Number Use the Calling Party Number feature to record a caller’s number, or to charge a call to an account number, during an established call. To record a caller’s number for accounting purposes: CParty 1. Press the Call Party soft key. The caller is placed on hold. 2. Dial a charge account number or the caller’s number. Note: For information on using the Charge key, see “Charging a call or charging a forced call” on page 102. CParty 3.
While on an active call 2. Press the flashing line (DN) key. The call waiting information displays. Note: When used with other feature keys, the Display key displays information associated with those feature keys. Tracing a malicious call Use the Call Trace feature to trace nuisance calls within your system. Note: This is not a default feature. Contact your system administrator to configure this feature on your telephone. To use Call Trace while on a call: Press the Call Trace key.
Incoming calls Incoming calls You can use the following features when you have an incoming call: • “Using Automatic Answerback” on page 83 • “Using Call Pickup” on page 83 • “Using Call Waiting” on page 85 Using Automatic Answerback When the Automatic Answerback feature is active, your telephone automatically answers in Handsfree mode after one ring; however, calls are not forwarded to the voice message service. To activate Automatic Answerback: AutoAns Press the Automatic Answerback key.
Incoming calls Pickup or 2. Choose one of the following: — Press the Pickup key. — Enter the Pickup Ringing Number FFC. To answer an incoming call in another call pickup group: 1. Lift the handset. GrpPkp 2. Press the Group Pickup key or enter the Pickup Group FFC. 3. Dial the pickup group number of the ringing telephone. To answer a call at a specific extension in any pickup group: 1. Lift the handset. Pickup or 2. Choose one of the following: — Press the Pickup key.
Incoming calls 3. Dial the DN of the telephone that is ringing (and that is not in your call pickup group). If the pickup DN or group number is invalid (an overflow burst tone sounds and the screen displays Goodbye and try again), press the Goodbye key. Using Call Waiting The Call Waiting feature alerts you to an incoming call by producing a tone. It also puts the current call on hold while you answer the new call. To answer an incoming call while on another call: (Hold) 1.
Incoming calls 2. Press the line (DN) key associated with the first call. If you do not have a Call Waiting key: (Goodbye) 1. Press the Goodbye key to end the current call. 2. Press the line (DN) key beside the flashing status icon to answer the incoming call.
While away from your desk While away from your desk You can use the following features when you are away from your desk: • “Using Call Forward” on page 87 • “Using Internal Call Forward” on page 88 • “Using Remote Call Forward” on page 89 • “Securing your telephone” on page 91 Using Call Forward Use the Call Forward feature to direct incoming calls to ring on another line (DN). If the telephone is ringing, the call cannot be forwarded. To forward your calls or change the forward number: Fwd 1.
While away from your desk To deactivate Call Forward: Choose one of the following: Fwd or • Press the Forward soft key. • Lift the handset and enter the Call Forward All Calls Deactivate FFC. To reinstate Call Forward to the same number: Press the Forward soft key twice. Fwd Fwd Using Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your telephone system still ring at your telephone.
While away from your desk IntForward 3. Press the Internal Call Forward key. To deactivate Internal Call Forward: Choose one of the following: IntForward Z or — Press the Internal Call Forward key. — Lift the handset and enter the Internal Call Forward Deactivate FFC. To reinstate Call Forward to the same number: IntForward IntForward Press the Internal Call Forward key twice.
While away from your desk 3. Dial the Remote Call Forward Activate FFC to activate the feature. 4. Dial your Station Control Password. A dial tone sounds. 5. Choose one of the following: — Dial your DN. or — To forward calls to the previous call forward telephone number, press the # key. (Do not perform steps 6 and 7.) 6. Dial the number to which you are forwarding calls. If calls are forwarded to an invalid number, a fast busy signal sounds. 7. Press the # key. To deactivate Remote Call Forward: 1.
While away from your desk 3. Dial the Remote Call Forward Deactivate FFC. 4. Dial your Station Control Password. 5. After you hear the dial tone, dial your DN. 6. Press the # key. Securing your telephone Use the Electronic Lock feature to prevent others from making calls from your telephone. The Electronic Lock feature is controlled using your Station Control Password (SCPW). To change your Station Control Password, please refer to “Security features” on page 20. To lock your telephone: 1.
While away from your desk 4. Choose one of the following: (Goodbye) or — If you are dialing locally, press the Goodbye key. — If you are dialing the FFC remotely, dial your DN. To unlock your telephone: 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC. 3. Dial your Station Control Password. 4. Choose one of the following: (Goodbye) or — If you are dialing locally, press the Goodbye key. — If you are dialing the FFC remotely, dial your DN.
Talking with more than one person Talking with more than one person Use the following features to enable conversations between more than two people: • “Using the Call Join feature” on page 93 • “Setting up a conference call” on page 94 • “Using Conferee Selectable Display” on page 95 • “Using Group Call” on page 96 Using the Call Join feature Use the Call Join feature to connect a call to a current active call. This connection creates a conference between the two callers and yourself.
Talking with more than one person Setting up a conference call Use the Conference feature to set up a conference call for a maximum of three or six people including yourself. The maximum number of people the conference feature supports depends on the configuration of your telephone. To set up a conference call: Conf 1. While on a call, press the Conference soft key to place the party on hold. You hear a dial tone. 2. Dial the number of the person you want to add to the conference call.
Talking with more than one person 2. Press the line (DN) key beside the flashing status icon to return to your original call. Using Conferee Selectable Display Use the Conferee Selectable Display and Disconnect feature to list active conferees and disconnect a conferee from the conference call. To view active conferees: ConfDsp 1. While on a conference call, press the Conferee Selectable Display key to turn on the LCD indicator. Each key press changes the screen to show a different active conferee.
Talking with more than one person 2. Press the line (DN) key on which the conference call is established. 3. Choose one of the following: (Goodbye) — For a single conferee, press the Goodbye key. If configured, the Conference Count Display returns an updated total count of conferees. The LCD indicator turns off. — For multiple conferees, repeat steps 1 and 2 until all conferees are disconnected. Then press the Goodbye key.
Talking with more than one person GrpCl 2. Press the Group Call key or enter the Group Call FFC. — The feature automatically calls all group members. The icon flashes until all members answer. — The telephone numbers of the group members appear on the display as they answer. When the last person answers, the Group Call indicator lights steadily. — When a person in your group is on a conference call or another group call, they are not connected to your group call.
Talking with more than one person To end a group call: Press the Goodbye key. (Goodbye) 98 Note: When the person who made the group call disconnects, the call terminates for all members of the group. However, the members of the group call can disconnect from the call and not affect other members on the call.
Working without interruption Working without interruption This section describes the Activating Make Set Busy feature, which provides uninterrupted work time. Activating Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers. To activate Make Set Busy: Choose one of the following: MakeSetBsy or — Press the Make Set Busy key. — Lift the handset and enter the Make Set Busy Activate FFC.
Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your telephone.
Additional call features 3. Press the Goodbye key to end the call. (Goodbye) Using the Buzz feature Use the Buzz feature to notify another person of a call, a visitor, or a request. Two telephones that are linked together enable one person to signal the other. The person signaled hears a buzz. To buzz the telephone linked to your telephone: Buzz Press the Buzz key.The telephone linked to your telephone buzzes as long as you press the key.
Additional call features 4. Press the Goodbye key. (Goodbye) Using Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or ThreeWay Calling. To use Centrex/Exchange Line Switchhook Flash: CentrexSHF 1. While on a call, press the Centrex Line Switchhook Flash key. A special dial tone sounds. 2. Dial the codes for your custom Centrex feature. 3. Press the Goodbye key to end the call.
Additional call features To charge a local or long-distance call to an account before you dial: 1. Lift the handset. 2. Choose one of the following: Charge — Press the Charge soft key. — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. When the dial tone sounds, dial the number. To charge a call in progress: 1. Choose one of the following: Trans Conf or Conf — Press the Transfer soft key. — Press the Conference soft key. 2.
Additional call features 4. Press the line (DN) key to return to the call. 2493 To charge a call to an account when you transfer a call: Trans Trans 1. Press the Transfer soft key. The call is on hold. 2. Choose one of the following: — Press the Charge soft key. or — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. After the dial tone, dial the number to which you are transferring the call. Trans 5. Press the Transfer soft key when you hear the telephone ring.
Additional call features To charge a call to an account when you add someone to a conference call: Conf Conf or 1. Press the Conference soft key. The call is placed on hold. 2. Choose one of the following: — Press the Charge soft key. — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Dial the number of the person you want to add to the conference. Conf 5. Press the Conference soft key.
Additional call features To use Enhanced Override: You receive a busy signal after dialing a telephone number. 1. Choose one of the following: EnhOvr or — Press the Override key. — Enter the Override FFC to initiate a Forced Camp-on. If either person on the call disconnects at this time, you receive an overflow (fast busy or engaged) signal. 2. Choose one of the following: EnhOvr — Press the Override key again. or — Enter the Override FFC again.
Additional call features To use Forced Camp-on: You receive a busy signal after dialing a telephone number. 1. Choose one of the following: EnhOvr or — Press the Override key. — Enter the Override FFC, to initiate a Forced Camp-on. Note: The person you called receives a tone, and you receive a ring signal or a busy signal, depending on the options chosen. You are now camped-on to the number you dialed. 2. Return the handset to the cradle. 3.
Additional call features To override a busy signal: 1. You receive a busy signal after dialing a telephone number. 2. Choose one of the following: EnhOvr or (Goodbye) — Press the Override key. — Enter the Override FFC. The people in the targeted call receive a tone for approximately 1 second. After Override joins you to their call, a short tone repeats every 16 seconds. 3. To terminate the call, press the Goodbye key.
Additional call features Using Radio Page Use the Radio Page feature to page a person and stay on the line until they answer. The paged person answers the call after entering a special Page Meet-me code from any telephone. To use Automatic Preselection (Meet-me page): 1. Lift the handset. 2. Dial the Radio Paging Access FFC. The paging tone sounds (two beeps followed by a dial tone). 3. Dial the number of the party you want to page. After dialing, the ringback tone sounds.
Additional call features To use Automatic Post-selection: The called party is either busy on the telephone or away from their desk. To page the called party, you do not need to redial the number of the called party. RadPag 1. Press the Radio Page soft key. A special dial tone sounds. 2. Dial the Radio Paging Access FFC. The ringback tone sounds. Note: The paged person can use any telephone to enter a Radio Paging Answer FFC, plus their own DN number. (Goodbye) or 3.
Additional call features 3. Dial your own DN to connect to the paging caller. If the caller has disconnected, a steady high-pitched (number unavailable) tone sounds. Using Voice Call Use the Voice Call feature to make an announcement through someone else’s telephone speaker. To make a voice call: 1. Lift the handset. VceCal 2. Press the Voice Call key and make the announcement. 3. Press the Goodbye key.
Additional phone features Additional phone features The following features are described in this section: • “Using the Personal Directory” on page 112 • “Using the Callers List” on page 115 • “Using the Redial List” on page 117 • “Using Virtual Office” on page 119 • “Using Media Gateway 1000B” on page 128 Using the Personal Directory Use the Personal Directory feature to create and store up to 100 directory entries.
Additional phone features 2. Use the dialpad to enter the name. 3. Press the Next soft key. Next 4. Use the dialpad to enter the telephone number. 5. Choose one of the following: Done Cancel or — Press the Done soft key to save the new entry. — Press the Cancel soft key to discard the new entry and return to the Add screen. To edit an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. Edit 2. Press the Edit soft key and perform your edits.
Additional phone features 3. Choose one of the following: Done Cancel or — Press the Done soft key to save the changes. — Press the Cancel soft key to return to the Personal Directory without saving your changes. To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the entry. 2. Press the Delete soft key. Delete 3. Choose one of the following: Confirm Cancel or — Press the Confirm soft key to delete the entry.
Additional phone features 2. Choose one of the following: Dial Cancel or — Press the Dial soft key to dial the resulting number. — Press the Cancel soft key to exit without dialing. Using the Callers List The Callers List feature logs all incoming calls. The Callers List can store up to 100 entries. When the list is full, the system overwrites the oldest entry. Use the Callers List feature to review missed calls and to dial calls.
Additional phone features To dial an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Dial soft key. Dial To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. Delete 3. Choose one of the following: Confirm Cancel or — Press the Confirm soft key. — Press the Cancel soft key. To delete the entire Callers List: Delete 116 1. Press the Delete soft key.
Additional phone features 2. Choose one of the following soft keys: Yes No — Yes to delete the entire Callers List or — No to return to the previous screen Using the Redial List The Redial List feature logs all outgoing calls. The Redial List can store up to 20 entries. When the list is full, the system overwrites the oldest entry. Use the Redial List feature to review calls made and to redial previously dialed calls.
Additional phone features 2. Press the Dial soft key. Dial To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. Delete 3. Choose one of the following soft keys: Yes No or — Yes to delete the entry — No to return to the previous screen To delete the entire Redial List:. 1. Press the Delete soft key. Delete 2.
Additional phone features Using Virtual Office The Virtual Office feature provides a service you can use while you are away from your desk to transfer calls, and all your office telephone features, to a remote telephone. Virtual Office makes this possible by allowing you to use another IP Phone (the Remote phone) to log in to your own home or office IP Phone (the Office phone).
Additional phone features Table 7: Virtual Office connection availability IP Phone model Possible to log in to the 1120E? IP Phone 2007 Yes Note 1: When logged into an IIP Phone 1120E or an IP Softphone 2050 using Virtual Office, feature keys 4 and 5, and the Shift key, are not available to the IP Phone 1120E. Note 2: A Virtual Office login to an IP Phone 1120E from an IP Phone 2001, IP Audio Conference Phone 2033, or IP Softphone 2050 is blocked in certain situations.
Additional phone features 6. At the prompt, enter the home Station Control Password (SCPW). Note 1: If the user ID is not found locally, the message “Locating Remote Server” is displayed. Note 2: After three failed login attempts, wait 1 hour before attempting to log in again, or contact your system administrator to reset your password. For more information, see “Security features” on page 20.
Additional phone features Figure 9: Logged in to an IP Phone 1120E 47678 AutoDial 42888 45645 User: 45645 Trans Conf Forward More... Figure 10 shows an IP Phone 1140E logged in as a Remote phone to an IP Phone 1120E Office phone. Fewer display lines are available on the IP Phone 1120E, so the display provides less information.
Additional phone features Figure 10: Logged in to an IP Phone 1120E using an IP Phone 1140E 42597 41798 47678 44759 42888 49521 09/16 2:32pm Forward More... Nortel User: 49521 Trans Conf Figure 11 shows an IP Softphone 2050 logged in as a Remote phone to an IP Phone 1120E Office phone. In this case, the information display is arranged in a different fashion, but all the information is visible at one time.
Additional phone features Using Virtual Office on your Office telephone Figure 12 shows the IP Phone 1120E display when the phone is logged out due to remote access. Figure 12: Office phone displays the message Logged Out Logged Out. Virtual Home When activated for Virtual Office by a Remote telephone, your Office telephone is logged out and no longer operational. If this is the case when you return to your office, you can disconnect the remote login and regain control of your Office phone.
Additional phone features To regain operation of a telephone being used for Virtual Office: Choose one of the following: — To completely disconnect your Office telephone from the Remote telephone: Home a. Press the Home key. b. Enter your User ID and password (this logs the Office telephone back on to your office network). or Vrtual — Press the Virtual soft key to log in to another IP Phone, and your telephone becomes a Remote telephone.
Additional phone features Troubleshooting Virtual Office Virtual Office can display error messages on-screen. Table 8 lists error messages and describes actions to correct the causes. Table 8: Troubleshooting Virtual Office (Part 1 of 3) Displayed Message Probable Cause Actions Busy, try again Remote IP Phone is active (not idle). Wait for remote IP Phone to become idle and try again. ACD is logged in. Log out ACD IP Phone before Virtual Office from another IP Phone.
Additional phone features Table 8: Troubleshooting Virtual Office (Part 2 of 3) Displayed Message Probable Cause Actions Locked from Login Three failed attempts to enter the correct Station Control Password. Wait one hour for the lock to clear automatically, or notify system administrator to clear lock. Permission Denied (1) Remote telephone has no Station Control Password. Notify system administrator. Permission Denied (3) Incorrect User ID entered. Enter correct User ID.
Additional phone features Table 8: Troubleshooting Virtual Office (Part 3 of 3) Displayed Message Probable Cause Actions Permission Denied (6) Incorrect User ID entered. Enter correct User ID. Incorrect Station Control Password entered. Select Retry, and try again with the correct Station Control Password. Server Unreachable (1) Network problem. Notify system administrator if the problem persists. Server Unreachable (2) Network problem. Notify system administrator if the problem persists.
Additional phone features Local Mode If the WAN connection fails, the IP Phone loses communication with the Main Office Telephone Preference Service (TPS). It then registers with the MG 1000B and receives telephone services from the MG 1000B. Features such as Personal Directory, Redial List, and Callers List are not available when operating in Local Mode. When in Local Mode, the telephone displays the message LOCAL MODE.
Additional phone features Note: If you do not use the Resume Normal Mode command after testing, the telephone automatically returns to Normal Mode in 10 minutes. 1. Press the Services key. (Services) 2. Press the Up/Down navigation key to scroll and highlight Resume Normal Mode. 3. Press the Enter key (the telephone registers back to the main office). Troubleshooting MG 1000B The MG 1000B can display error messages on-screen. Table 9 lists error messages and describes actions to correct the causes.
Additional phone features Table 9: Troubleshooting MG 1000B (Part 2 of 2) Display Message Probable Cause Actions Local Mode Branch User ID not found in any equipped TN. Notify system administrator.
Using Hospitality features Using Hospitality features Hospitality features are intended for hotel operations. The following features are discussed in this section: • “Configuring Automatic Wake-Up” on page 132 • “Activating Message Registration” on page 134 • “Using Maid Identification” on page 136 • “Displaying Room Status” on page 137 Configuring Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call.
Using Hospitality features 4. Press the Goodbye key. (Goodbye) To cancel an Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye key. (Goodbye) To verify the time for the Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC. 3. Dial the Automatic Wake-Up time in a 24-hour time format (hhmm). If your query matches the preset time, a confirmation tone sounds. Note: In a 24-hour time format, 7:30 a.m.
Using Hospitality features 4. Press the Goodbye key. (Goodbye) Activating Message Registration Use the Message Registration feature to read, change, or reset meters that log your hotel telephone calls. To read meters: MRK 1. Press the Message Registration key. 2. Dial the room Directory Number (DN). MRK 3. Press the Message Registration key. To change a meter: MRK 1. Press the Message Registration key. 2. Dial the Directory Number (DN). 3. Dial the correct meter count.
Using Hospitality features 4. Press the * key. MRK 5. Press the Message Registration key. To reset a meter to zero: MRK 1. Press the Message Registration key. 2. Dial the room DN. 3. Press the * key. MRK 4. Press the Message Registration key.
Using Hospitality features Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the telephone in each room. To enter cleaning status: RMK 1. Press the Room Status key. 2. Dial the DN for the room. 3. Dial one of the following cleaning status codes: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped The interrupted dial tone sounds.
Using Hospitality features Displaying Room Status Use the Room Status feature to display the status of a room using the Display Module. To read the status of a room: RMK 1. Press the Room Status key. 2. Dial the DN for the room. The DN is displayed followed by a two-digit code.
Using Hospitality features 2. Dial the DN for the room. The DN displays followed by a two-digit code.The first digit indicates the occupancy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped 3. Dial the status code for the room. A three-digit code appears.
Accessing External Server Applications Accessing External Server Applications Use External Server Applications to access a variety of applications directly from your IP Phone 1120E. To find out what features and services are available, contact your system administrator. Depending on what is available on your system, your phone can provide information; for example, local news and weather, stock market information, or traffic reports.
Flexible Feature Codes (FFC) Flexible Feature Codes (FFC) Use Table 10 to keep track of the FFCs assigned by your system administrator.
Flexible Feature Codes (FFC) Table 10: Flexible Feature Codes (Part 2 of 2) FFC Feature FFC Feature RingAgain Deactivate Virtual Office Terminal Log Off Station Control Password Change Virtual Office Terminal Log On 141
Flexible Feature Codes (FFC) 142
Terms you should know Terms you should know Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and telephone number. The system must have CPND enabled. Category 5 (Cat5) Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz, used by 10BaseT, 100BaseT4, 100BaseTX. Category 5e (Cat5e) Most Cat5 cable manufactured after 1996 also supports 1000BaseT (GigE) installations, and is designated Cat 5e.
Terms you should know Feature display An area that shows status information about the feature in use. It also displays the name and status of the active session. Feature Status Lamp indicator An LCD or an LED that indicates a data message, contact, or feature status by a flash, wink, steady on, or off. Fixed key The hard-labeled keys on your telephone. Flexible Feature Codes (FFC) Specialized codes entered using the dialpad that enable features (for example, Ring Again).
Terms you should know Interrupted dial tone A broken or pulsed dial tone that sounds when you access some features on your telephone. Message/Inbox A fixed key on your IP Phone 1120E that connects to your voice messaging system when the key is pressed. Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen. Off-hook Any line selected to make a call or receive an incoming call.
Terms you should know Special Prefix code (SPRE) Special codes entered using the dialpad, followed by a two-digit access code, that enable features (for example, Call Forward All Calls requires entry of SPRE code + 74). Soft keys A set of keys programmed by your system administrator. These four keys, located directly below the display area, have four programmable layers. These keys are also used to configure parameters in the Telephone Options menu.
Terms you should know User interface Screen displays that interact with the end user as a result of an action or event. Visual Alerter/Message Waiting indicator An LCD or an LED that flashes to indicate that a message is waiting or when the ringer is on.
Terms you should know 148
Regulatory and safety information Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Regulatory and safety information To prevent radio interference to the licensed service, this device must be operated indoors only and should be kept away from windows to provide maximum shielding. こ の装置は、 情報処理装置等電波障害自主規制協議会 （ Ｖ Ｃ Ｃ Ｉ ） の基準に基づ く ク ラ ス B 情報技術装置です。 こ の装置は、 家庭環境で使用す る こ と を目的 と し てい ますが、 こ の 装置が ラ ジオやテ レ ビ ジ ョ ン受信機に近接 し て使用 さ れ る と 、 受信障害を引 き 起 こ す こ と があ り ます。 取扱説明書に従っ て正 し い取 り 扱いを し て下 さ い。 Table 11 lists EMC compliance for various jurisdictions.
Regulatory and safety information DenAn regulatory notice for Japan Other US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements. EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC.
Regulatory and safety information 152
Index Index A Changing feature key labels 47 Adjusting the display screen contrast 36 Charge a call or charge a forced call 102 Adjusting the volume 35 Choosing ring type 47 Area Code Setup 43 Conferee Selectable Display and Disconnect 95 Attendant Recall 78 AutoDial 67 AutoDial Transfer 100 Automatic Wake-Up 132 Conference call 94 Configure Callers List log 41 Configure Name Display format 45 Configure New Call indication 42 B Configuring Area Code Setup 43 Buzz feature 101 Configuring call l
Index E Information display 144 Electronic Lock 91 Information line 144 Enabling OnHook Default Path 47 Intercom call 73 Enabling/disabling Call Timer 47 Internal Call Forward 88 Enhanced Override 105 Interrupted dial tone 145 Entering and editing text 23 Editing text using the soft keys 24 Entering text using the USB keyboard 25 Expand to PC key 15 External server applications 139 F Feature display 144 Fixed key 144 Flexible Feature Code (FFC) 84, 144 Flexible Feature Codes (FFCs) 140 L Langua
Index O Shared Directory Numbers 145 Off-hook 145 Soft keys 13 Off-hook dialing 58 Soft keys (self-labeled) 146 Onhook Default Path 47 Special dial tone 146 On-hook dialing 59 Special Prefix code (SPRE) 146 Override a busy signal 107 Speed Call 71 P Station Control Password (SCPW) 20, 146 Place a call on hold 75 change your password 20 turn Password Protection on or off 22 Status Messages 146 Predial feature 66 Switchhook 146 Preferred Name Match 43 System or Switch 146 Privacy Release
Index Virtual Office on your Remote telephone 121 Voice Call 111 Volume adjustment 35 Volume control 14 Volume control bar 14 156
Nortel Communication Server 1000 IP Phone 1120E User Guide Copyright © 2006 Nortel Networks. All rights reserved. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document.
