User Guide

Agent and Supervisor features
20
environment. For more information about Avaya NES Contact Center
Manager, visit www.avaya.com.
To log in as an agent:
1. Lift the handset.
2. Press the In-Calls key.
3. If “Enter Agent ID” appears on the
screen, use the dialpad to enter your ID.
4. Press the # key. The phone goes into a
Not Ready state.
or
5. To join the ACD queue, choose one of
the following:
— Press the In-Calls key.
— Press the NotReady key.
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