User Guide

Agent and Supervisor features

Using Default Login

Use the Default Login to log in just one time at the beginning of a shift.

The Default Login uses your previous shift’s login to place you in the

same ACD queues with the same supervisor.

To use Default Login:

3. Choose one of the following:

— Press the In-Calls key.

—Press the NotReady key to enter the

ACD queue.

1. Lift the handset.

2. Press the In-Calls key.

3. When “Enter Agent ID” appears on the

screen, use the dial pad to enter your ID.

4. Choose one of the following:

— If your queue requires a Supervisor

ID, press the # key three times.

— If your queue does not require a

Supervisor ID, press the # key two

times.

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