User Guide

Agent features

To enable Call Forcing for headset users:

Using Return to Queue on No Answer

If a call is not answered, the call is sent back to the ACD queue, and the

your telephone is automatically placed in Not Ready state. To return to

the ACD queue, log in, or press the NotReady key.

Using Activity code

Use Activity code to record the types of activities you are performing.

To record activities:

1. Log in.

2. Replace the handset.

3. Press the Services key. Configure the

On-hook default path to

Headset Enabled.

1. When the Activity LCD indicator is

flashing, press the Activity key.

2. Use the dial pad to enter the Activity

code.

(Services)

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