User Guide

Agent features
29
Using Not Ready
Use the Not Ready feature to take your telephone out of the call queue
while completing post-call work.
Note: If you don't activate Make Set Busy or Not Ready, callers will
continue to be directed to your phone.
To use Not Ready:
Placing or answering non-ACD calls
Use this feature to place and receive calls on your individual line.
To place a call:
1. Press the NotReady key to temporarily
log out of the system.
Note: The NotReady LCD remains lit as
long as the feature is active.
or
2. To return to the queue, choose one of
the following:
— Press the In-Calls key.
— Press the NotReady key.
1. Press your individual DN key.
2. Use the dial pad to dial the telephone
number.
Note: The LCD remains lit as long as
you are on the call.
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