User Guide

Agent features
30
To answer a call:
Using voice mail soft keys
Note: This feature is not available on all telephones. Contact your
system administrator to determine if this feature is available on your
telephone.
When this feature is enabled, then when you access your voice mail,
either by pressing the Messages/Inbox key, or by dialing your voice mail
access number, voice mail soft keys are displayed that let you perform
various actions for your messages.
When the LCD next to your individual DN
key flashes, press the DN key.
Note: The LCD remains lit as long as
you are on the call.
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