User Guide

Agent features
33
To place a call to your supervisor:
To return to the ACD call:
To conference in your supervisor during a call in progress:
To transfer a call to your supervisor during a call in progress:
Press the Supervisor key.
Note: Calls are automatically put on hold
when you use the Supervisor key.
Press the In-Calls key.
1. Press the Supervisor key to talk
privately with your supervisor.
2. Press the Supervisor key again for a
conference call with you, your
supervisor, and the other caller.
1. Press the Supervisor key.
2. When your supervisor answers, press
the Supervisor key again.
3. Press the Goodbye key to terminate
your access to the call.






(Goodbye)