User Guide

Supervisor features

The following sections describe features available to the supervisor:

• “Using Answer Agent” on page 36

• “Using the Agent key” on page 37

• “Using Answer Emergency” on page 37

• “Using Call Agent” on page 38

• “Using Interflow” on page 38

• “Using Night Service” on page 39

• “Observing a call” on page 40

Using Answer Agent

Use the Answer Agent feature to receive calls from agents in a non-

emergency situation.

To use Answer Agent:

1. When the LCD next to the Answer Agent

key flashes, press the Answer Agent

key.

Note 1: The Agent ID of the person

contacting you displays on your

telephone.

Note 2: The LCD remains lit as long as

you are on the call, and your status is

displayed as NotReady.

2. Press the Goodbye key to end the call.



(Goodbye)