User Guide

Supervisor features
38
Using Call Agent
Use the Call Agent feature to contact an agent.
To use Call Agent:
Using Interflow
Use the Interflow feature to redirect calls when the backlog or wait time
exceeds a pre-defined threshold.
To use Interflow:
2. Press the Goodbye key to end the call.
1. Press the Call Agent key.
or
2. Choose one of the following:
— Press a selected Agent key.
— Dial the agent’s Position ID.
3. Press the Goodbye key to end the call.
1. Press the Interflow key.
Note: The Interflow LCD flashes while
the feature is active.
(Goodbye)


(Goodbye)
