User Guide

Supervisor features
40
To deactivate Night Service:
Observing a call
Use the Observe feature to monitor an agent in a call.
To observe a call:
1. Press the Night Service key.
2. Press the 3 key (3 = D for Day) to
resume Day mode.
The Night Service LCD flashes. New
calls enter the queue.
1. Press the Observe key.
or
2. Choose one of the following:
— Press a selected Agent key.
— Dial the agent’s Position ID.
3. Press the Call Agent key to talk to the
agent you are monitoring.
4. Press the Observe key to terminate the
observation.
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