User Guide

Index
48
Index
A
About the Avaya 1120E IP Desk-
phone 8
Activity code 27
Agent and MQA login options 21
Agent and Supervisor features 19
Agent features 25
Agent key 37
Agent login 19
Answer ACD calls 25
Answer Agent 36
Answer Emergency 37
B
Basic features 8
C
Call Agent 38
Call party information 42
Contact your supervisor 32
Context-sensitive soft keys 11, 42
Copy key 14
D
Date/time display 42
Default login 23
Directory key 15
Directory Number 43
display areas 17
Display Network Diagnostics Utili-
ties 16
DN 43
E
Emergency 28
Enter key 13
Expand key 13
F
Feature display 43
Fixed key 43
Flexible Feature Code (FFC) 43
Force Call 26
G
Goodbye key 14, 43
H
Handsfree / Speaker key 12
Headset key 13
Hold key 13
I
Indicator status 43
Information display 43
Information line 44
Interflow 38
Interrupted dial tone 44
L
Line (DN) key 11
Login with Agent ID and MQA 21