Avaya 1120E IP Deskphone User Guide Avaya Communication Server 1000 Document Status: Standard Document Version: 06.
© 2011 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.
Revision history Revision history May 2011 Standard 06.03. This document is up-issued to reflect changes in global power supply information. March 2011 Standard 06.02. This document is up-issued to reflect changes in the procedures for cancelling Call Forward. October 2010 Standard 06.01. This document is up-issued to support Unistim 5.0 and Avaya Communication Server Release 7.5. June 2010 Standard 05.02. This document is up-issued to reflect changes in technical content for Call Log Options.
Revision history June 2009 Standard 03.02. This document is up-issued to support Communications Server 1000 Release 6.0. May 2009 Standard 03.01. This document is up-issued to support Communications Server 1000 Release 6.0. January 2009 Standard 02.04. This document is up-issued to support Communications Server 1000 Release 5.5 for UNIStim 3.0. Added technical content in the section Making a call using the Redial List. April 2008 Standard 02.03.
Contents Contents About the Avaya 1120E IP Deskphone . . . . . . . . . . . . . . . . 11 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 License Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Call features and Flexible Feature Codes . . . . . . . . . . . . . .
Contents Configuring Telephone Options . . . . . . . . . . . . . . . . . . . . . 56 Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 57 Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Adjusting the display screen contrast . . . . . . . . . . . . . . . . 60 Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Selecting date and time format . . . . . . . . . . . . . . . . . . . . 61 Accessing display diagnostics . . . . . . .
Contents 8. VPN Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 9. Certificate Information . . . . . . . . . . . . . . . . . . . . . . . . . 88 10. DHCP Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 3. Network Configuration menu . . . . . . . . . . . . . . . . . . . . . . . 88 4. Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . 113 Displaying incoming call information . . . . . . . . . . . . . . . . . . 113 Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Using the Buzz feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 Using Call Page Connect to make an announcement . . . . . 136 Using Centrex/Exchange Line Switchhook Flash . . . . . . . . . 137 Charging a call or charging a forced call . . . . . . . . . . . . . . . 138 Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Using Forced Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Overriding a busy signal . . . . . . . . . . . . .
Contents Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . 172 Displaying Room Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173 Accessing External Server Applications . . . . . . . . . . . . . 175 Flexible Feature Codes (FFC) . . . . . . . . . . . . . . . . . . . . . . 176 Quick Reference Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Legend . . . . . . .
About the Avaya 1120E IP Deskphone About the Avaya 1120E IP Deskphone The Avaya 1120E IP Deskphone brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. In this guide, self-labeled line/programmable feature key labels appear beside the keys, and context-sensitive soft key labels appear directly above the keys. Figure 1 shows the key labels.
About the Avaya 1120E IP Deskphone Note: Some Avaya 1120E IP Deskphone phones are not configured to support soft key functionality. Consult your system administrator.
About the Avaya 1120E IP Deskphone • hearing aid compatibility • supports wideband audio when the deskphone is equipped with a wideband-capable handset. You must supply your own widebandcapable handset. • supports wideband audio when the deskphone is equipped with a wide-band capable headset. You must supply your own widebandcapable headset. • Accessory Expansion Module port to connect the Avaya 1100 Series IP Deskphones.
About the Avaya 1120E IP Deskphone Telephone controls This section describes the controls on the Avaya 1120E IP Deskphone. In some geographic regions, the Avaya 1120E IP Deskphone is offered with key caps that have English text labels. In this document, text in parentheses indicates the labels that appear on the key caps, for example, (Services). Table 1: Telephone controls Fwd Context-sensitive soft keys are located below the display area. The LCD label above each key changes based on the active feature.
About the Avaya 1120E IP Deskphone () () () Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the top button to increase the volume, and press the bottom button to decrease volume. Your Mute key functionality is enabled or disabled by your system administrator. Contact your system administrator to determine if your Mute key is enabled.
About the Avaya 1120E IP Deskphone Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements. Use Up and Down to scroll up and down in lists, and the Left and Right keys to position the cursor.
About the Avaya 1120E IP Deskphone () Use the Goodbye key to terminate an active call. When a message is waiting, or there is an incoming call, the red Message Waiting\Incoming Call Indicator LED at the top center of the IP Deskphone flashes. The flash cadence for each alert is different. Note: You may also hear an audio Message Waiting Indicator (stutter or beeping dial tone) when you go off-hook. When your Avaya 1120E IP Deskphone firmware is being updated, the blue Feature Status Lamp flashes.
About the Avaya 1120E IP Deskphone () Press the Message/Inbox key to access your voice mailbox. Note: This function is not available on all phones; consult your administrator. () 18 Press the Directory key to access directory services.
About the Avaya 1120E IP Deskphone () Press the Services key to open the Services menu, and use the navigation keys to access the following items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Tone — Set Info — Diagnostics — Call Log Options — Ring type — Call Timer — On hook default path — Change Feature Key Label — Name Display Format — Live Dialpad Caller ID display order — Normal mode indication 19
About the Avaya 1120E IP Deskphone • Password Admin: — Station Control Password The Password Admin menu is not available on all Avaya 1120E IP Deskphone sets. • Display Network Diagnostics Utilities Only your system administrator or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics.
About the Avaya 1120E IP Deskphone Telephone display Your Avaya 1120E IP Deskphone has three display areas: • The upper display area provides labels for the four self-labeled line/ programmable feature key labels. • The middle display area contains single-line information for items such as caller number, caller name, Call Timer, feature prompt string, user-entered digits, date and time information, and phone information.
About the Avaya 1120E IP Deskphone License Notification Notify your system administrator if your phone displays a message in a pop-up window about the licensing feature or evaluation period. License notification provides details to help diagnose why the features are disabled on the phone. You can press the Stop key or lift the handset to close the window. The window redisplays every 24 hours at 1:00 AM (default). The time and time frame can be configured when you provision the phone.
About the Avaya 1120E IP Deskphone You can also cancel the audio using the following methods: • if listening on the speaker, pressing the Handsfree key • if listening on the handset, placing the handset on hook • if listening on the headset, pressing the Headset key • by pressing the Cancel soft key • by pressing any Line or Feature key Security features The following security features are available on your Avaya 1120E IP Deskphone: • Using Encrypted Calling • Managing your Station Control Pas
About the Avaya 1120E IP Deskphone To change your password (SCPW): 1. Press the Services key. () 2. Press the Up/Down navigation keys to scroll and highlight Password Admin. 3. Press the Enter key. 4. Use the dialpad to enter your password at the prompt. 5. Press the Up/Down navigation keys to scroll and highlight New Password. 6. Press the Enter key. 7. Use the dialpad to enter the new password. 8. Press the Enter key to accept the new password.
About the Avaya 1120E IP Deskphone Note: The default configuration for Password Protection is off. To turn Password Protection on or off: 1. Press the Directory key. 2. Press the Up/Down navigation keys to scroll and highlight Change Protection Mode. 3. Use the dialpad to enter your password (if Password Protection is enabled). Enter 4. Press the Enter soft key. 5. Press the Up/Down navigation keys to highlight one of the following: — Enable Password Protection — Disable Password Protection 6.
Entering and editing text Entering and editing text You can enter and edit text on your Avaya 1120E IP Deskphone using the following methods: • “Entering text using the dialpad” on page 26 • “Editing text using the soft keys” on page 27 • “Entering text using the USB keyboard” on page 28 The use of any of these methods for text entry depends on the application. Table 2 shows the applications and input devices that you can use for text entry.
Entering and editing text Editing text using the soft keys You can use soft keys to edit text when you use features such as Personal Directory, Redial List, and Callers List. To edit an entry in your Personal Directory, press the Directory key, and select the desired entry from your Personal Directory. To edit text with the soft keys: 1. Press the Edit soft key. 2. Press the Left/Right navigation keys to move through the text. 3.
Entering and editing text Table 3: Editing soft key description (Part 2 of 2) Key Description Case Switch the next character to either uppercase or lowercase. Delete Backspace one character. Done/Select/Enter Meaning depends on application. Entering text using the USB keyboard You can use the USB keyboard, when connected, to enter text in the tools and graphical applications.
Connecting the components Connecting the components Figure 4 shows connections on the Avaya 1120E IP Deskphone. Figure 4: Avaya 1120E IP Deskphone connections WARNING Ensure that the protective rubber cap on the Accessory Expansion Module port is in place when the port is not in use. Connecting anything other than the proper Avaya 1100 Series Expansion Module connector to this port can cause damage to the phone.
Connecting the components Before you begin CAUTION Damage to Equipment Do not plug your Avaya 1120E IP Deskphone into a regular phone jack. This results in severe damage to the IP Deskphone. Consult your system administrator to ensure that you plug your phone into a 10/100/ 1000BaseT Ethernet jack. CAUTION Your Avaya 1120E IP Deskphone is designed for use in an indoor environment only.
Connecting the components Figure 5: Release the Avaya 1120E IP Deskphone from the stand Use the following steps to connect the components of your phone.
Connecting the components 1. Remove the stand cover. Pull upward on the center catch as indicated in Figure 6 on page 32, and remove the stand cover. The cable routing tracks are now accessible. Figure 6: Remove the stand cover 2. Connect the global power supply (optional). Connect the global power supply to the AC adapter jack in the bottom of the phone. Form a small bend in the cable, and then thread the adapter cord through the channels in the stand.
Connecting the components your connected LAN must support PoE. If you use PoE, you do not require an AC adapter. Note 2: You must use CAT5e (or later) cables if you want to use gigabit Ethernet. 3. Install the handset. Connect the end of the handset cable with the short straight section into the handset. Connect the end of the handset cable with the long straight section to the back of the phone, using the RJ-9 handset jack marked with the symbol +.
Connecting the components Figure 7: Cable routing tracks and mounting holes 8. Wall-mount your phone (optional). Your Avaya 1120E IP Deskphone can be mounted either by: (Method A) using the mounting holes on the bottom of the phone stand, or (Method B) using a traditional-style wall-mount box with an RJ-45 connector and a 15-cm (6-inch) RJ-45 cord (not provided).
Connecting the components Method B: Attach the 15-cm (6-inch) CAT5e cable, position the stand over the mounting rivets, and slide the phone down the wall so that the rivets fit into the slots on the stand, indicated in Figure 7 on page 34 (Method B). 9. Replace the stand cover. Ensure that all cables are neatly routed and press the stand cover into place until you hear a click. 10. Put the phone in the wall-mount position (optional).
Connecting the components In order to use your headset, you must configure your deskphone to recognize the headset. For information on how to configure your deskphone to use the wideband headset, see “Changing 3. Headsets” on page 83.
Virtual Private Network Virtual Private Network A Virtual Private Network (VPN) is a network that uses a public network infrastructure, such as the Internet, to provide you with secure access to the private network of your organization. The IP Deskphone VPN feature allows you to connect to your organization’s private network from a public or remote network. For example, you can use your home public Internet connection to connect to your organization’s private network.
Virtual Private Network • .bin files (for example: 0625C7C.bin) • Java Virtual Machine (JVM) version 1.2 or later must be installed on your PC. Check Start, Settings, Control Panel, Java to see if JVM is installed on your machine and the version of it. If it is not installed, contact your system administration to help you to install it. To download the latest JVM, go to www.java.com.
Virtual Private Network Figure 8: IP Deskphone connected to the modem Figure 9: IP Deskphone connected to the router 39
Virtual Private Network Figure 10: IP Deskphone connected to the wireless access point and modem Note: If your home network is not configured as described in the above figures, contact your system administrator for assistance. Note: You cannot connect multiple PCs directly to the PC port on the IP Deskphone. Note: The Avaya Phone VPN Configuration Wizard requires direct communication with the IP Deskphone on the network.
Virtual Private Network Installing and configuring VPN Use the following procedure to install and configure VPN on your IP Deskphone. Note: Depending on the version of software installed on your IP Deskphone you may need to upgrade the software on the IP Deskphone prior to configuring the VPN feature. To install and configure VPN 1. Follow the instructions provided by your system administrator to obtain the required files. 2. Power-down the IP Deskphone. 3. Run the Avaya Phone VPN Configuration Wizard.
Virtual Private Network 4. Select your language preference. The following languages are supported: • Arabic • Chinese - simplified • Chinese - traditional • Czech • Danish • Dutch • English • Finnish • French • German • Greek • Hebrew • Hungarian • Italian • Japanese - Katakana • Japanese - Kanji • Korean • Latvian • Norwegian • Polish • Portuguese • Russian • Spanish • Swedish • Turkish 5. Click Next.
Virtual Private Network The Equipment Setup and VPN window appears, as shown in Figure 12. Figure 12: Equipment Setup and VPN window 6. Verify that the modem, IP Deskphone, and PC are connected properly. 7. Disconnect any VPN connection currently running on your PC. See figure 4 to confirm that your LAN Ethernet Port and PC Ethernet Port on the IP Deskphone are connected correctly.
Virtual Private Network Figure 13: Locate Data Files window 9. Click Browse to locate the provisioning files provided by your system administrator if the wizard was not able to locate the files. 10. Click Next. The Prepare Phone for Configuration window appears as shown in Figure 14.
Virtual Private Network Figure 14: Prepare Phone for Configuration window 11. Power on your IP Deskphone. Note: Depending on the current software version on the IP Deskphone “Listening Mode” may not be detected. If your phone does not enter “Listening Mode”, follow the steps below. 12. After you hear the chimes tune and the text Avaya appears on the IP Deskphone display screen, quickly press the following keys in order. Mute Mute 13. Verify that the IP Deskphone displays Listening Mode.
Virtual Private Network The Prepare Phone for Configuration (Try again) window appears, as shown in Figure 15. Figure 15: Prepare Phone for Configuration (Try again) window a. Power off your IP Deskphone and power it back on again.. 14. After you hear the chimes tune and the text Avaya appears on the IP Deskphone display screen, quickly press the following keys in order.. Mute Mute Note: The IP Deskphone can take up to 60 seconds for “Listening Mode” to appear in the display area. b.
Virtual Private Network Click No to proceed to a software upgrade. Follow the next steps to perform a software upgrade on your phone The Prepare Phone for Configuration window appears as shown in Figure 16. Figure 16: Prepare Phone for Configuration window c. Double-press the Services key on the IP Deskphone quickly. Select the Network Configuration menu item.
Virtual Private Network Server IP address) window appears, as shown in Figure 17. OR If you are not able to navigate and edit the address in Provision: or (TFTP IP:) in the Network Configuration menu or you were not able to edit this field, click No. The Prepare Phone for Configuration (Alternate Provisioning Server) window appears. See Figure 17. Figure 17: Prepare Phone for Configuration (Alternate Provisioning Server) window e. Press the Auto soft key on the IP Deskphone. Navigate to 12.
Virtual Private Network Note: To enter a dot (period) when entering an IP address using the IP Deskphone keypad, press the 1 key repeatedly or you can doublepress the asterisk (*) key. Figure 18: Prepare Phone for Configuration (Input Provisioning Server IP address) window OR If you cannot locate the Provisioning Server address, contact your network administrator to obtain the IP address and follow the administrator instructions.
Virtual Private Network 15. When the Autodiscover Phone window appears, as shown in figure 19, click Autodiscover Phone to discover connected IP Deskphones. Note: Click Stop to stop the search. The text “Searching for connected phones” displays while the connected IP Deskphones are located. The text “Autodiscovery complete” displays in the Avaya Phone VPN Configuration Wizard tool when the search is finished. If the search is successful, “Listening Mode: Connected” appears in the IP Deskphone display area.
Virtual Private Network Figure 19: Autodiscover Phone window 16. Click Next. If more than one connected IP Deskphone was discovered, the Autodiscover Phone (More than one phone was discovered) window appears. See Figure 20.
Virtual Private Network Figure 20: Autodiscover Phone (more than one phone was discovered) window a. Obtain the MAC address of the IP Deskphone for which you are configuring the VPN. The MAC address is printed on a label located on the back of the IP Deskphone. b. Select the IP Deskphone to configure from the drop-down list. c. Click Next. 17. When the Configure phone window appears, as shown in Figure 21, click Configure phone to initiate the provisioning session that configures the IP Deskphone.
Virtual Private Network Figure 21: Configure phone window The progress bar displays the percent complete of the provisioning file transfer. Configuring phone is displayed during the file transfer. 18. When Phone configuration complete is displayed, click Next. The Confirmation & Finish window appears. See Figure 22.
Virtual Private Network Figure 22: Confirmation & Finish window 19. Verify that the IP Deskphone is successfully configured. Note: You may be prompted to enter a User ID and Password before the IP Deskphone registers with the system. This information is provided by your system administrator. The following list provides character key mappings. Key Generates 0 0 1 _-.
Virtual Private Network Key Generates 6 mnoMNO6 7 pqrsPQRS7 8 RUVTUV8 9 wxyzWXYZ 9 * ., - + = ^ ; : ‘ \ “ * # {}|()<>[]# a. Look for the following information on the IP Deskphone display: — Date — Time — Type of call server — Directory number b. Lift the IP Deskphone handset and listen for a dial tone.
Configuring Telephone Options Configuring Telephone Options Your Avaya 1120E IP Deskphone Services menu lists the following submenus: • The Telephone Options menu enables you or your system administrator to configure phone preferences. The Telephone Options menu offers the options shown in Figure 23. • Password Admin menu enables you or your system administrator to change the Station Control Password (SCPW).
Configuring Telephone Options Using the Telephone Options menu Use the Telephone Options menu to access the following: • “Adjusting the volume” on page 59 • “Adjusting the display screen contrast” on page 60 • “Selecting a language” on page 60 • “Selecting date and time format” on page 61 • “Accessing display diagnostics” on page 62 • “Choosing local dialpad tone” on page 62 • “Viewing telephone information” on page 63 • “Diagnostics” on page 64 • “Configuring call log options” on page 65
Configuring Telephone Options 3. Press the Enter key. 4. Use the Up/Down navigation keys to scroll and highlight an option (for example, Language…). 5. Press the Enter key. The display provides information required to adjust your selection. 6. Choose one of the following: Select Cancel or — Press the Select soft key to save changes and return to the Telephone Options menu. — Press the Cancel soft key to keep existing configurations.
Configuring Telephone Options Adjusting the volume To adjust the volume, press the Services key, select Telephone Options, and select Volume adjustment… To adjust the volume: 1. Press the Up/Down navigation keys to scroll and highlight one of the following: — Ringer — Handset listen — Handsfree listen — Headset listen — Buzzer 2. Press the Enter key. Down Up or 3. To increase or decrease the volume, do one of the following: — Press the Down and Up soft keys. or — Press the Up/Down navigation keys. 4.
Configuring Telephone Options Adjusting the display screen contrast To adjust the LCD display screen contrast, press the Services key, select Telephone Options, and select Contrast adjustment. Note 1: If you have an Avaya 1100 Series Expansion Module attached to your IP Deskphone, adjusting the telephone’s LCD screen contrast also adjusts the display screen contrast configuration for the Avaya 1100 Series Expansion Module.
Configuring Telephone Options If the Language setting is password-protected, you must enter a password (SCPW) to change the language. If you enter an incorrect password, an error message is displayed. If you enter an incorrect password more than three times, the password functionality is locked. Contact your system administrator to unlock the password. Note: This language setting controls the language used by features on your phone only.
Configuring Telephone Options To select a date and time format: 1. Press the Up/Down navigation keys to scroll and highlight the desired format. Sample formats appear on the upperright side of the display area. 2. Choose one of the following: Select — Press the Select soft key to save the format and return to the Telephone Options menu. Cancel or — Press the Cancel soft key to keep existing configurations.
Configuring Telephone Options dialpad. To choose a local dialpad tone, press the Services key, select Telephone Options, and select Local DialPad Tone. To choose a local dialpad tone: 1. Press the Up/Down navigation keys to highlight one of the following dialpad tones: — None to disable all tones — Short Click to enable a single tone for all keys — DTMF to turn on a separate DTMF tone for each key 2.
Configuring Telephone Options To view IP Deskphone information: 1. Press the Up/Down navigation keys to scroll through the list to view the IP Deskphone information. Cancel 2. Press the Cancel soft key to return to the Telephone Options menu.
Configuring Telephone Options Configuring call log options Use the call log option to configure the following preferences: • “Configuring the Callers List log” on page 65 • “Configuring New Call Indication” on page 66 • “Configuring Preferred Name Match” on page 67 • “Configuring Area Code Setup” on page 68 Configuring the Callers List log You can configure the Callers List to log all incoming calls including calls while your IP Deskphone is busy, or only unanswered calls.
Configuring Telephone Options To log all incoming calls including calls while your IP Deskphone is busy, press the Services key and select Call Log Option from the Telephone Options menu. To log all incoming calls including calls while IP Deskphone is busy: 1. Press the Up/Down navigation keys to scroll and highlight the Incoming Calls option. 2. Press the Select soft key. 3. Press the Up/Down navigation keys to scroll and highlight Log calls if busy. 4.
Configuring Telephone Options 4. Press the Enter key. 5. Press the Up/Down navigation keys to scroll and highlight one of the following: — New call indication off — New call indication on 6. Choose one of the following: Select Cancel or — Press the Select soft key to save the configuration. — Press the Cancel soft key to keep existing configurations. Configuring Preferred Name Match You can configure your Avaya 1120E IP Deskphone to display the name of the caller as defined in your Personal Directory.
Configuring Telephone Options 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — Preferred name match on — Preferred name match off 4. Choose one of the following: Select — Press the Select soft key to save the configuration. Cancel or — Press the Cancel soft key to keep existing configurations. Configuring Area Code Setup Use the Area Code Setup menu to save up to three area codes.
Configuring Telephone Options 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — Area Code # 1 — Area Code # 2 — Area Code # 3 4. Press the Enter key. 5. Use the dialpad to enter the number at the prompt. 6. Choose one of the following: Select Cancel or — Press the Select soft key to save the configuration. — Press the Cancel soft key to keep the existing configurations. To edit area code display: 1.
Configuring Telephone Options 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — Area Code # 1 — Area Code # 2 — Area Code # 3 4. Press the Enter key. 5. Use the dialpad to edit the number. 6. Choose one of the following: Select — Press the Select soft key to save the configuration. Cancel or — Press the Cancel soft key to keep existing configurations. Choosing a ring type The Ring type… option configures the phone’s ring tone.
Configuring Telephone Options Play 2. Press the Play soft key to sample the ring tone. 3. Choose one of the following: Select — Press the Select soft key to save the ring type and return to the Telephone Options menu. Stop — Press the Stop soft key and use the Up/Down navigation keys to select a different ring type. Cancel — Press the Cancel soft key to keep existing configurations. Enabling or disabling Call Timer The call timer measures how long you are on each call.
Configuring Telephone Options 2. Choose one of the following: Select Cancel or — Press the Select soft key to save the configuration and return to the Telephone Options menu. — Press the Cancel soft key to keep existing configurations. Enabling OnHook Default Path The OnHook Default Path option allows control whether a headset or the Handsfree feature is used to operate your IP Deskphone while it is onhook.
Configuring Telephone Options If the feature key label setting is password-protected, you must enter a password (SCPW) to change the feature key label. If you enter an incorrect password, an error message is displayed. If you enter an incorrect password more than three times, the password functionality is locked. Contact your system administrator to unlock the password. Note: If a feature key is configured as an auto-dial key, the label does not change if the auto-dial key configuration changes.
Configuring Telephone Options To restore default labels, press the Services key, select Telephone Options, and select Change feature key labels. 7. Press the Enter key. 8. Use the Up/Down navigation keys to scroll and highlight one of the following: a. Restore all key labels — Press the Yes soft key to change all feature keys to default values. b. Restore one key label — Press the Select soft key. — Press the feature soft key.
Configuring Telephone Options To configure name display format: 1. Press the Up/Down navigation keys to scroll and highlight Name display format. 2. Press the Enter key. 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — first name, last name — last name, first name 4. Choose one of the following: Select Cancel or — Press the Select soft key to save the configuration. — Press the Cancel soft key to keep existing configurations.
Configuring Telephone Options To configure Live Dialpad: 1. Press the Up/Down navigation keys to scroll and highlight Live Dialpad. 2. Press the Enter key. 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — On — Off (default) 4. Choose one of the following: Select Cancel or — Press the Select soft key to save the configuration. — Press the Cancel soft key to keep existing configurations.
Configuring Telephone Options — Name, number 3. Press the Select soft key to save the configuration, else press the Cancel key to cancel the modifications. Configuring Normal mode indication The Normal mode display indication can be On or Off when the IP Deskphone is in normal mode. Use the following procedure to configure Normal mode indication. 1. Press the Services key, select Telephone Options, and select Normal mode indication. 2.
Configuring Local Menu options Configuring Local Menu options Note 1: Many of the options discussed in this section are for administrator use only. Do not make any changes unless instructed by an administrator. Note 2: Your system administrator can establish a password for the Local Tools menu. When the password is enabled, a password prompt dialog box appears when you attempt to access this menu. If this happens, contact your system administrator.
Configuring Local Menu options Table 5: Navigation key functions in menus (Part 2 of 2) Key Function Enter digits on the dialpad Select the associated menu item Stop key Close the menu The key functions in dialog boxes are described in Table 6.
Configuring Local Menu options Table 7: Navigation key functions in Edit mode (Part 2 of 2) Key Function Enter key Select highlighted item in combo box Exit edit mode Enter characters or digits on the dialpad Insert characters or digits at the current cursor position Note: If you are using a USB mouse, you can right-click on the Telephony screen to open the Local Tools menu, and click on an item to select it. 1. Preferences submenu The Local Tools menu 1.
Configuring Local Menu options To configure Contrast or Sleep tools: 1. Press the Up/Down arrow keys to scroll and highlight one of the following: — Contrast — Sleep Note: Sleep is displayed in the format xxx, where xxx is a time in minutes or hours. 2. Press the Enter key. 3. Press the Up/Down arrow keys to increase or decrease the selected value.
Configuring Local Menu options Changing 2. Language Use the Language menu item to configure local preferences. Use the Language tool to select the language used on your phone. Note: This language setting controls the language used in the local menus on your phone only.
Configuring Local Menu options Changing 3. Headsets Headset Configuration Each headset has its own tuning parameters, and your deskphone must be configured to use the proper parameters. If you do not configure the deskphone for the proper tuning parameters, you may not be taking full advantage of the audio qualities of the headset. Selecting Active Headset Device To select the Active Headset Device, press the Services key twice to open the Local Tools menu, press the 1 key on the dialpad to select 1.
Configuring Local Menu options To enable HID Commands: 1. Press the Up/Down navigation keys to scroll and highlight the Headsets menu. 2. Select the Enable HID Commands checkbox. 3. Choose one of the following: Select Cancel or — Press the Select soft key to save the desired selection and return to the Telephone Options menu. — Press the Cancel soft key to keep existing configurations. Exit 4. Press the Exit soft key to exit to the main display. Changes are saved automatically.
Configuring Local Menu options Table 8 describes the features of the Avaya Mobile Headset Adapter. Table 8: Avaya Mobile Headset Adaptor elements and functions Key Function Answer key Press to answer an incoming call. If there is no incoming call, the IP 1120E handset selects a line and you hear a dial tone. This is also referred to as Off-hook. Release/Goodbye key This is also referred to as Onhook. Mute key Press the Mute key to listen to the receiving party without transmitting.
Configuring Local Menu options 2. Local Diagnostics submenu Use the Local Tools menu 2. Local Diagnostics submenu to access the following: • “1. IP Set Information” on page 86 • “2. Network Diagnostic Tools” on page 86 • “3. Ethernet Statistics” on page 86 • “4. IP Network Statistics” on page 87 • “5. USB Devices” on page 87 • “6. Advanced Diag Tools” on page 87 • “7. License Information” on page 87 • “8. VPN Information” on page 87 • “9. Certificate Information” on page 88 • “10.
Configuring Local Menu options 4. IP Network Statistics The IP Networks Statistics tool is used to view reports about network operation. This tool is for administrator use only. 5. USB Devices The USB devices tool provides information about Universal Serial Bus (USB) devices that connect to your phone. Your Avaya 1120E IP Deskphone automatically detects USB devices when you connect them to the USB port in the back of the phone.
Configuring Local Menu options 9. Certificate Information The system administrator can use the Certificate Information menu to view certificate information. 10. DHCP Information The system administrator can use the DHCP Information menu to view license information. 3. Network Configuration menu The Network Configuration tool displays information that was configured when the IP Deskphone was installed. This tool is for system administrator use only.
Configuring Local Menu options 5. Press Apply. The phone reboots. 4. Lock Menu Your system administrator can use the lock menu tool to protect the Local Tools menu items from accidental or unwanted changes.
Making a call Making a call This section describes features associated with making a call.
Making a call Using Off-hook dialing 1. Lift the handset. 2. Dial the number. 3. To terminate the call, choose one of the following: or — Replace the handset into the cradle. — Press the Goodbye key. (Goodbye) Using On-hook dialing 1. Leave the handset in the cradle. 2498 2. Press the line (DN) key. 3. When the dial tone sounds, dial the number. 4. When the called party answers, lift the handset.
Making a call 5. To terminate the call, choose one of the following: or — Replace the handset into the cradle. — Press the Goodbye key. (Goodbye) Using handsfree dialing Use handsfree dialing to use a built-in microphone and speaker, or a headset, instead of the handset. While on an active call, you can switch between Handset and Handsfree mode. To use handsfree dialing: 1. Press the Handsfree key. (Handsfree) (Headset) 2. If a headset is connected, press the Headset key. 3. Dial the number.
Making a call To mute a handsfree call: (Mute) (Mute) 1. Press the Mute key. The LED indicator flashes. 2. Press the Mute key again to return to a two-way handsfree conversation. To switch from handsfree to handset: Lift the handset. To switch from handset to handsfree: 1. Press the Handsfree key. (Handsfree) 2. Replace the handset. To use a headset: 1. Connect the headset to the headset jack or the handset jack. 2. Press the Headset key.
Making a call To switch from handsfree to headset: 1. Press the Headset key.
Making a call Search 2. Press the Search soft key to find the desired name. Note: A successful search displays the first match on the screen. 3. Choose one of the following: Dial Cancel or — Press the Dial soft key to dial the resulting number. — Press the Cancel soft key to exit without dialing. Note: If there is no match to the search query, start a new search or change the information in the initial search. To scroll to a specific number: 1.
Making a call on how to configure and use the Personal Directory, refer to “Using the Personal Directory” on page 148. To make a call using the Personal Directory: 1. Press the Up/Down navigation keys to scroll and highlight a name in the Personal Directory. 2. Choose one of the following: Dial Cancel or — Press the Dial soft key to dial the resulting number. — Press the Cancel soft key to exit without dialing.
Making a call 2. Choose one of the following: Dial Cancel or — Press the Dial soft key to dial the resulting number. — Press the Cancel soft key to exit without dialing. Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previously dialed phone numbers. To use the Redial List, press the Directory and select Redial List. For information on how to configure and use the Redial List, refer to “Using the Redial List” on page 153.
Making a call To view date and time of a call: 1. Press the Up/Down navigation keys to scroll and highlight a name in the Redial List or Caller List. 2. Press the Right navigation key to display the DN of the selected entry. 3. Choose one of the following: — In the Redial List, press the Down navigation key to display the date and time the last call was placed to the selected entry.
Making a call 2. Press a line key to dial the number. 2498 3. Lift the handset when the called party answers or, if in handsfree mode, begin to speak. To edit a Predial number: 1. Use the dialpad to enter the number. 2. Choose one of the following: Clear Delete or — To erase all numbers, press the Clear soft key. Reenter the numbers to be dialed. — To change one number at a time, press the Delete soft key to backspace. Re-enter the number. 2498 3. Press a line key to dial the number.
Making a call To store an AutoDial number: AutoDial 1. Without lifting the handset, press the appropriate AutoDial key. Note: The display screen displays the word Autodial next to the appropriate key. 2. Using the dialpad, dial the phone number (including access code) to be stored on the selected AutoDial key. AutoDial 3. Press the AutoDial key a second time to store the number on the selected key. Note: After you store a number, the word Autodial disappears, and the stored number is displayed. 4.
Making a call To use AutoDial: 1. Lift the handset. AutoDial 2. Press an AutoDial key in the upper display area to dial the number associated with that key. Using Ring Again Use the Ring Again feature if you receive a busy tone or if there is no answer. Your IP Deskphone rings when the person you called becomes available. Ring Again automatically redials the number. To activate Ring Again: 1. Dial a number and receive a busy tone or no answer. RngAgn 2.
Making a call RngAgn 2. Press the Ring Again soft key to automatically dial the number. To deactivate Ring Again before notification: Choose one of the following: RngAgn — Press the Ring Again soft key a second time. or — Enter the Ring Again Deactivate FFC. Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial: Choose one of the following: 1. To redial using the handset: or — Lift the handset. — Press the line (DN) key.
Making a call Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store, edit, and automatically dial frequently called phone numbers. To store a Speed Call number: SpcCtl 1. Press the Speed Call Controller soft key. The triangular icon flashes, indicating programming mode. 2. At the prompt: — Enter a one-, two-, or three-digit code (0-999). — If required, dial the access code.
Making a call 3. Dial the Speed Call code to automatically dial the number. Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your IP Deskphone. To make a System Speed Call: 1. Lift the handset. 2. Choose one of the following: SScUsr SScCtl or — Press the System Speed Call soft key. — Press the System Speed Call Controller (SScCtl) key. 3. Dial the Speed Call code to automatically dial the number.
Making a call Using intercom calling Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member. To make an intercom call: 1. Lift the handset. Intrcm 2. Press the Intercom key. 3. Dial the one- or two-digit code for the desired intercom group member. To answer an intercom call while on a line other than your intercom group line: 1. Choose one of the following keys: (Hold) or — Press the Hold key to put the current call on hold.
Answering a call Answering a call Each incoming call causes the phone to ring, the LCD indicator (R) beside the Line (DN) key to flash, and the Message Indicator lamp to flash. To answer a call: Choose one of the following four options: • Lift the handset. • Press the Handsfree button located on the left side of the handset. • Press the line (DN) key beside the LCD indicator as it flashes. • Press the Headset key if a headset is connected to your IP Deskphone.
While on an active call While on an active call This section describes the following features, available during an active call: • “Placing a call on hold” on page 107 • “Transferring a call” on page 108 • “Using Timed Reminder Recall” on page 109 • “Using Attendant Recall” on page 110 • “Using Call Park” on page 111 • “Recording a Calling Party Number” on page 113 • “Displaying incoming call information” on page 113 • “Tracing a malicious call” on page 114 Placing a call on hold Use the Hol
While on an active call Transferring a call Use the Transfer feature to redirect a call to the appropriate person. To transfer a call to a third party: Trans 1. Press the Transfer soft key. The other party is put on hold and a dial tone sounds. The LCD indicator light flashes steadily. 2. Dial the DN to which you are transferring the call or use the Personal Directory, Redial List, or Callers List to select a number to dial. Trans 3.
While on an active call Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To use Timed Reminder Recall: Trans 1. Press the Transfer soft key. The call is put on hold. 2. Dial the number to which you are transferring the call. Trans 3. Choose one of the following to start the recall timer: — Press the Transfer soft key. or — Replace the handset before the extension answers.
While on an active call If the transferred call is not answered, your IP Deskphone rings: 1. Lift the handset to reconnect to the original caller. Trans or (Goodbye) 2. Choose one of the following: — Press the Transfer soft key and repeat the transfer. — If the transfer is picked up while you are on the line, press the Goodbye key to complete the transfer. Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the caller to the attendant.
While on an active call Using Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call from any IP Deskphone. Using Call Park does not tie up a line. When configured network-wide, Call Park can be used across networks. A System Park extension can be configured to automatically park most calls. To park a call on the System Park DN or your own DN: During an active call, press the Park soft key twice.
While on an active call To park a call using the SPRE code or FFC: 1. Choose one of the following: Trans Conf or — Press the Transfer soft key. — Press the Conference soft key. 2. Dial the Call Park FFC. 3. To use an alternate DN from the System Park DN or your own DN, dial the DN where you want to park the call. Otherwise, proceed to step 4. 4. Choose one of the following: Trans Conf or — Press the Transfer soft key. — Press the Conference soft key. To retrieve a parked call: 1. Lift the handset.
While on an active call Recording a Calling Party Number Use the Calling Party Number feature to record a caller’s number, or to charge a call to an account number, during an established call. To record a caller’s number for accounting purposes: CParty 1. Press the Call Party soft key. The caller is placed on hold. 2. Dial a charge account number or the caller’s number. Note: For information on using the Charge key, see “Charging a call or charging a forced call” on page 138. CParty 3.
While on an active call 2. Press the flashing line (DN) key. The call waiting information displays. Note: When used with other feature keys, the Display key displays information associated with those feature keys. Tracing a malicious call Use the Call Trace feature to trace nuisance calls within your system. Note: This is not a default feature. Contact your system administrator to configure this feature on your IP Deskphone. To use Call Trace while on a call: Press the Call Trace key.
Incoming calls Incoming calls You can use the following features when you have an incoming call: • “Using Automatic Answerback” on page 115 • “Using Call Pickup” on page 115 • “Using Call Waiting” on page 117 Using Automatic Answerback When the Automatic Answerback feature is active, your IP Deskphone automatically answers in Handsfree mode after one ring; however, calls are not forwarded to the voice message service. To activate Automatic Answerback: AutoAns Press the Automatic Answerback key.
Incoming calls Pickup or 2. Choose one of the following: — Press the Pickup key. — Enter the Pickup Ringing Number FFC. To answer an incoming call in another call pickup group: 1. Lift the handset. GrpPkp 2. Press the Group Pickup key or enter the Pickup Group FFC. 3. Dial the pickup group number of the ringing IP Deskphone. To answer a call at a specific extension in any pickup group: 1. Lift the handset. Pickup or 2. Choose one of the following: — Press the Pickup key.
Incoming calls 3. Dial the DN of the IP Deskphone that is ringing (and that is not in your call pickup group). If the pickup DN or group number is invalid (an overflow burst tone sounds and the screen displays Goodbye and try again), press the Goodbye key. Using Call Waiting The Call Waiting feature alerts you to an incoming call by producing a tone. It also puts the current call on hold while you answer the new call. To answer an incoming call while on another call: (Hold) 1.
Incoming calls 2. Press the line (DN) key associated with the first call. If you do not have a Call Waiting key: (Goodbye) 1. Press the Goodbye key to end the current call. 2. Press the line (DN) key beside the flashing status icon to answer the incoming call.
While away from your desk While away from your desk You can use the following features when you are away from your desk: • “Using Call Forward” on page 119 • “Using Internal Call Forward” on page 121 • “Using Remote Call Forward” on page 122 • “Securing your IP Deskphone” on page 124 Using Call Forward Use the Call Forward feature to direct incoming calls to ring on another line (DN). If the IP Deskphone is ringing, the call cannot be forwarded.
While away from your desk Figure 24: Call Forward display Press OK to return to the idle screen or press Cancel to cancel Call Forwarding. To deactivate Call Forward: Fwd Choose one of the following: • or Press the Forward soft key and press the Cancel soft key. OR • 120 Lift the handset and enter the Call Forward All Calls Deactivate FFC.
While away from your desk To reinstate Call Forward to the same number: Press the Forward soft key twice. Fwd Fwd Using Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your IP Deskphone system still ring at your IP Deskphone. Current incoming calls cannot be forwarded. To forward internal calls: IntForward or 1. Choose one of the following: — Press the Internal Call Forward key.
While away from your desk To deactivate Internal Call Forward: Choose one of the following: IntForward Z or — Press the Internal Call Forward key and press the Cancel soft key. — Lift the handset and enter the Internal Call Forward Deactivate FFC. To reinstate Call Forward to the same number: IntForward IntForward Press the Internal Call Forward key twice. Using Remote Call Forward Use the Remote Call Forward feature (from any phone other than your own) to forward calls to any IP Deskphone.
While away from your desk 4. Dial your Station Control Password. A dial tone sounds. 5. Choose one of the following: — Dial your DN. or — To forward calls to the previous call forward phone number, press the # key. (Do not perform steps 6 and 7.) 6. Dial the number to which you are forwarding calls. If calls are forwarded to an invalid number, a fast busy signal sounds. 7. Press the # key. To deactivate Remote Call Forward: 1. Lift the handset. 2.
While away from your desk 4. Dial your Station Control Password. 5. After you hear the dial tone, dial your DN. 6. Press the # key. Securing your IP Deskphone Use the Electronic Lock feature to prevent others from making calls from your IP Deskphone. The Electronic Lock feature is controlled using your Station Control Password (SCPW). To change your Station Control Password, please refer to “Security features” on page 23. To lock your IP Deskphone: 1. Lift the handset. 2.
While away from your desk 4. Choose one of the following: — If you are dialing locally, press the Goodbye key. (Goodbye) or — If you are dialing the FFC remotely, dial your DN. To unlock your IP Deskphone: 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC. 3. Dial your Station Control Password. 4. Choose one of the following: (Goodbye) or — If you are dialing locally, press the Goodbye key. — If you are dialing the FFC remotely, dial your DN.
Talking with more than one person Talking with more than one person Use the following features to enable conversations between more than two people: • “Using the Call Join feature” on page 126 • “Setting up a conference call” on page 127 • “Using Conferee Selectable Display” on page 128 • “Using Group Call” on page 129 Using the Call Join feature Use the Call Join feature to connect a call to a current active call. This connection creates a conference between the two callers and yourself.
Talking with more than one person Setting up a conference call Use the Conference feature to set up a conference call for a maximum of three or six people including yourself. The maximum number of people the conference feature supports depends on the configuration of your IP Deskphone. To set up a conference call: Conf 1. While on a call, press the Conference soft key to place the party on hold. You hear a dial tone. 2. Dial the number of the person you want to add to the conference call.
Talking with more than one person 2. Press the line (DN) key beside the flashing status icon to return to your original call. Using Conferee Selectable Display Use the Conferee Selectable Display and Disconnect feature to list active conferees and disconnect a conferee from the conference call. To view active conferees: ConfDsp 1. While on a conference call, press the Conferee Selectable Display key to turn on the LCD indicator. Each key press changes the screen to show a different active conferee.
Talking with more than one person 2. Press the line (DN) key on which the conference call is established. 3. Choose one of the following: (Goodbye) — For a single conferee, press the Goodbye key. If configured, the Conference Count Display returns an updated total count of conferees. The LCD indicator turns off. — For multiple conferees, repeat steps 1 and 2 until all conferees are disconnected. Then press the Goodbye key.
Talking with more than one person GrpCl 2. Press the Group Call key or enter the Group Call FFC. — The feature automatically calls all group members. The icon flashes until all members answer. — The phone numbers of the group members appear on the display as they answer. When the last person answers, the Group Call indicator lights steadily. — When a person in your group is on a conference call or another group call, they are not connected to your group call.
Talking with more than one person To end a group call: Press the Goodbye key. (Goodbye) Note: When the person who made the group call disconnects, the call terminates for all members of the group. However, the members of the group call can disconnect from the call and not affect other members on the call.
Working without interruption Working without interruption This section describes the Activating Make Set Busy feature, which provides uninterrupted work time. Activating Make Set Busy Use the Make Set Busy feature to make your IP Deskphone appear busy to all callers. To activate Make Set Busy: Choose one of the following: MakeSetBsy or — Press the Make Set Busy key. — Lift the handset and enter the Make Set Busy Activate FFC.
Working without interruption configuration. Contact your system administrator to learn which treatment is configured for your IP Deskphone. Figure 25: Call Deflect Key If you press the Deflect key and no special call treatment has been configured, your caller receives a busy signal. Using Record On Demand key If your call recording server does not support wideband call recording, you cannot use the call recording feature. For more information, contact your system administrator.
Working without interruption • Bulk Recording - For an active call or unregistered DN/Position ID, call recording is initiated even though the ROD key is not pressed.. 1. Press the ROD key during an active call. 2. To stop the call recording, press the ROD key again. Using SAVE key Use the SAVE feature key to save the recording of an active call. This key is associated with the active user ID and is operational only if a call is active.
Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your IP Deskphone.
Additional call features AutoDial 2. Press the AutoDial key to call the number desired. 3. Press the Goodbye key to end the call. (Goodbye) Using the Buzz feature Use the Buzz feature to notify another person of a call, a visitor, or a request. Two IP Deskphones that are linked together enable one person to signal the other. The person signaled hears a buzz. To buzz the IP Deskphone linked to your IP Deskphone: Buzz Press the Buzz key.
Additional call features 2. Dial the Page Trunk Access Code to complete the connection to the page system. 3. Make your announcement. 4. Press the Goodbye key. (Goodbye) Using Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or ThreeWay Calling. To use Centrex/Exchange Line Switchhook Flash: CentrexSHF 1. While on a call, press the Centrex Line Switchhook Flash key.
Additional call features Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from an IP Deskphone restricted to local calls. To charge a local or long-distance call to an account before you dial: 1. Lift the handset. 2. Choose one of the following: Charge — Press the Charge soft key. — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4.
Additional call features Conf 2. Choose one of the following: — Press the Charge soft key. or — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Press the line (DN) key to return to the call. 2493 To charge a call to an account when you transfer a call: Trans Trans 1. Press the Transfer soft key. The call is on hold. 2. Choose one of the following: — Press the Charge soft key. or — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4.
Additional call features Trans 5. Press the Transfer soft key when you hear the IP Deskphone ring. Note: You can talk privately to the person at the transfer number before you press the Transfer soft key. To charge a call to an account when you add someone to a conference call: Conf Conf 1. Press the Conference soft key. The call is placed on hold. 2. Choose one of the following: — Press the Charge soft key. or — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4.
Additional call features Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhanced Override to make a call or a consultation call, such as placing a call on hold and calling another party. To use Enhanced Override: You receive a busy signal after dialing a phone number. 1. Choose one of the following: EnhOvr or — Press the Override key. — Enter the Override FFC to initiate a Forced Camp-on.
Additional call features Using Forced Camp-on Use the Forced Camp-on feature to automatically ring another IP Deskphone (internal or external) immediately after that IP Deskphone disconnects from its current call. To use Forced Camp-on: You receive a busy signal after dialing a phone number. 1. Choose one of the following: EnhOvr or — Press the Override key. — Enter the Override FFC, to initiate a Forced Camp-on.
Additional call features Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy signal: 1. You receive a busy signal after dialing a phone number. 2. Choose one of the following: EnhOvr or (Goodbye) — Press the Override key. — Enter the Override FFC. The people in the targeted call receive a tone for approximately 1 second. After Override joins you to their call, a short tone repeats every 16 seconds. 3.
Additional call features To use Privacy Release in an established state: PrvRls Press the Privacy Release soft key during a call. People can join the call by pressing the shared number (DN) key on their IP Deskphone (Multiple Appearance DN feature). Using Radio Page Use the Radio Page feature to page a person and stay on the line until they answer. The paged person answers the call after entering a special Page Meet-me code from any IP Deskphone. To use Automatic Preselection (Meet-me page): 1.
Additional call features (Goodbye) or 4. If your call goes unanswered for a preset time period and a 15-second highpitched tone sounds followed by silence, press the Goodbye key or replace the handset. To use Automatic Post-selection: The called party is either busy on the IP Deskphone or away from their desk. To page the called party, you do not need to redial the number of the called party. RadPag 1. Press the Radio Page soft key. A special dial tone sounds. 2. Dial the Radio Paging Access FFC.
Additional call features If you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the page call from any IP Deskphone. 1. Lift the handset. 2. Dial the Radio Paging Answer FFC. The paging tone sounds. 3. Dial your own DN to connect to the paging caller. If the caller has disconnected, a steady high-pitched (number unavailable) tone sounds.
Additional call features To respond to a voice call: Your IP Deskphone rings once and the caller's voice transmits through your speaker. Lift the handset.
Additional phone features Additional phone features The following features are described in this section: • “Using the Personal Directory” on page 148 • “Using the Callers List” on page 151 • “Using the Redial List” on page 153 • “Using Virtual Office” on page 155 • “Using Media Gateway 1000B” on page 164 Using the Personal Directory Use the Personal Directory feature to create and store up to 100 directory entries.
Additional phone features 2. Use the dialpad to enter the name. 3. Press the Next soft key. Next 4. Use the dialpad to enter the phone number. 5. Choose one of the following: Done Cancel or — Press the Done soft key to save the new entry. — Press the Cancel soft key to discard the new entry and return to the Add screen. To edit an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. Edit 2. Press the Edit soft key and perform your edits.
Additional phone features 3. Choose one of the following: Done Cancel or — Press the Done soft key to save the changes. — Press the Cancel soft key to return to the Personal Directory without saving your changes. To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the entry. 2. Press the Delete soft key. Delete 3. Choose one of the following: Confirm Cancel or — Press the Confirm soft key to delete the entry.
Additional phone features 2. Choose one of the following: Dial Cancel or — Press the Dial soft key to dial the resulting number. — Press the Cancel soft key to exit without dialing. Using the Callers List The Callers List feature logs all incoming calls. The Callers List can store up to 100 entries. When the list is full, the system overwrites the oldest entry. Use the Callers List feature to review missed calls and to dial calls.
Additional phone features To dial an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Dial soft key. Dial To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. Delete 3. Choose one of the following: Confirm Cancel or — Press the Confirm soft key. — Press the Cancel soft key. To delete the entire Callers List: Delete 152 1. Press the Delete soft key.
Additional phone features 2. Choose one of the following soft keys: Yes No — Yes to delete the entire Callers List or — No to return to the previous screen Using the Redial List The Redial List feature logs all outgoing calls. The Redial List can store up to 20 entries. When the list is full, the system overwrites the oldest entry. Use the Redial List feature to review calls made and to redial previously dialed calls.
Additional phone features 2. Press the Dial soft key. Dial To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. Delete 3. Choose one of the following soft keys: Yes No or — Yes to delete the entry — No to return to the previous screen To delete the entire Redial List:. 1. Press the Delete soft key. Delete 2.
Additional phone features Using Virtual Office The Virtual Office feature provides a service you can use while you are away from your desk to transfer calls, and all your office IP Deskphone features, to a remote IP Deskphone. Virtual Office makes this possible by allowing you to use another IP Deskphone (the Remote phone) to log in to your own home or office IP Deskphone (the Office phone).
Additional phone features Table 9: Virtual Office connection availability IP Deskphone model Possible to log in to the 1120E? Avaya 2007 IP Deskphone Yes Avaya 2033 IP Conference Phone Yes, with restrictions Avaya 2050 IP Softphone Yes, with restrictions Note 1: When logged into an Avaya 1120E IP Deskphone or an Avaya 2050 IP Softphone using Virtual Office, feature keys 4 and 5, and the Shift key, are not available to the Avaya 1120E IP Deskphone.
Additional phone features Vrtual 1. Press the Virtual soft key. 2. At the prompt, enter your user ID. 3. Press the Enter key. 4. At the prompt, enter the home Station Control Password (SCPW). Note 1: If the user ID is not found locally, the message “Locating Remote Server” is displayed. Note 2: After three failed login attempts, wait 1 hour before attempting to log in again, or contact your system administrator to reset your password. For more information, see “Security features” on page 23.
Additional phone features Using Virtual Office on your Remote IP Deskphone Because the display characteristics, including size, vary from one IP Deskphone model to the next, your Office Avaya 1120E IP Deskphone display is different on each Remote phone. Figure 27 shows an Avaya 1120E IP Deskphone logged in as a Remote phone to an Avaya 1120E IP Deskphone Office phone. All the features appear as they do on your Office Avaya 1120E IP Deskphone.
Additional phone features Figure 28: Logged in to an Avaya 1120E IP Deskphone using an Avaya 1140E IP Deskphone Figure 29 shows an IP Softphone 2050 logged in as a Remote phone to an Avaya 1120E IP Deskphone Office phone. In this case, the information display is arranged in a different fashion, but all the information is visible at one time.
Additional phone features Using Virtual Office on your Office IP Deskphone Figure 30 shows the Avaya 1120E IP Deskphone display when the phone is logged out due to remote access. Figure 30: Office phone displays the message Logged Out When activated for Virtual Office by a Remote IP Deskphone, your Office IP Deskphone is logged out and no longer operational. If this is the case when you return to your office, you can disconnect the remote login and regain control of your Office phone.
Additional phone features To regain operation of an IP Deskphone being used for Virtual Office: Choose one of the following: — To completely disconnect your Office IP Deskphone from the Remote IP Deskphone: Home a. Press the Home key. b. Enter your User ID and password (this logs the Office IP Deskphone back on to your office network). or Vrtual — Press the Virtual soft key to log in to another IP Deskphone, and your IP Deskphone becomes a Remote IP Deskphone.
Additional phone features Note: Some IP Deskphones are configured as Virtual Office-only telephones and have no assigned DN. However, these IP Deskphones can still be used to make emergency calls. “Emergency Calls only “ is displayed on the IP Deskphone display when not logged in to Virtual Office. When the phone goes off-hook, dial tone is available for emergency calls only. All other calls are restricted. Troubleshooting Virtual Office Virtual Office can display error messages on-screen.
Additional phone features Table 10: Troubleshooting Virtual Office (Part 2 of 3) Displayed Message Probable Cause Actions Invalid ID (3) Incorrect User ID entered. Enter correct User ID. User ID in Gatekeeper database points to originating Call Server. Notify system administrator. Locked from Login Three failed attempts to enter the correct Station Control Password. Wait one hour for the lock to clear automatically, or notify system administrator to clear lock.
Additional phone features Table 10: Troubleshooting Virtual Office (Part 3 of 3) Displayed Message Probable Cause Actions Permission Denied (6) Incorrect User ID entered. Enter correct User ID. Incorrect Station Control Password entered. Select Retry, and try again with the correct Station Control Password. Server Unreachable (1) Network problem. Notify system administrator if the problem persists. Server Unreachable (2) Network problem. Notify system administrator if the problem persists.
Additional phone features can return to Normal Mode (see “Using Resume Normal Mode” on page 165) or by waiting for 10 minutes. Local Mode If the WAN connection fails, the IP Deskphone loses communication with the Main Office Telephone Preference Service (TPS). It then registers with the MG 1000B and receives IP Deskphone services from the MG 1000B. Features such as Personal Directory, Redial List, and Callers List are not available when operating in Local Mode.
Additional phone features Note: If you do not use the Resume Normal Mode command after testing, the IP Deskphone automatically returns to Normal Mode in 10 minutes. 1. Press the Services key. (Services) 2. Press the Up/Down navigation key to scroll and highlight Resume Normal Mode. 3. Press the Enter key (the IP Deskphone registers back to the main office). Troubleshooting MG 1000B The MG 1000B can display error messages on-screen.
Additional phone features Table 11: Troubleshooting MG 1000B (Part 2 of 2) Display Message Probable Cause Actions Local Mode Branch User ID not found in any equipped TN. Notify system administrator.
Using Hospitality features Using Hospitality features Hospitality features are intended for hotel operations. The following features are discussed in this section: • “Configuring Automatic Wake-Up” on page 168 • “Activating Message Registration” on page 170 • “Using Maid Identification” on page 172 • “Displaying Room Status” on page 173 Configuring Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call.
Using Hospitality features 4. Press the Goodbye key. (Goodbye) To cancel an Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye key. (Goodbye) To verify the time for the Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC. 3. Dial the Automatic Wake-Up time in a 24-hour time format (hhmm). If your query matches the preset time, a confirmation tone sounds. Note: In a 24-hour time format, 7:30 a.m.
Using Hospitality features 4. Press the Goodbye key. (Goodbye) Activating Message Registration Use the Message Registration feature to read, change, or reset meters that log your hotel IP Deskphone calls. To read meters: MRK 1. Press the Message Registration key. 2. Dial the room Directory Number (DN). MRK 3. Press the Message Registration key. To change a meter: MRK 1. Press the Message Registration key. 2. Dial the Directory Number (DN). 3. Dial the correct meter count.
Using Hospitality features 4. Press the * key. MRK 5. Press the Message Registration key. To reset a meter to zero: MRK 1. Press the Message Registration key. 2. Dial the room DN. 3. Press the * key. MRK 4. Press the Message Registration key.
Using Hospitality features Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the IP Deskphone in each room. To enter cleaning status: RMK 1. Press the Room Status key. 2. Dial the DN for the room. 3.
Using Hospitality features Displaying Room Status Use the Room Status feature to display the status of a room using the Display Module. To read the status of a room: RMK 1. Press the Room Status key. 2. Dial the DN for the room. The DN is displayed followed by a two-digit code.
Using Hospitality features 2. Dial the DN for the room. The DN displays followed by a two-digit code.The first digit indicates the occupancy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped 3. Dial the status code for the room. A three-digit code appears.
Accessing External Server Applications Accessing External Server Applications Use External Server Applications to access a variety of applications directly from your Avaya 1120E IP Deskphone. To find out what features and services are available, contact your system administrator. Depending on what is available on your system, your phone can provide information; for example, local news and weather, stock market information, or traffic reports.
Flexible Feature Codes (FFC) Flexible Feature Codes (FFC) Use Table 12 to keep track of the FFCs assigned by your system administrator.
Flexible Feature Codes (FFC) Table 12: Flexible Feature Codes (Part 2 of 2) FFC Feature FFC Feature RingAgain Deactivate Virtual Office Terminal Log Off Station Control Password Change Virtual Office Terminal Log On 177
Flexible Feature Codes (FFC) 178
Quick Reference Card Quick Reference Card This chapter is the Quick Reference Card for the Avaya 1120E IP Deskphone. Print this chapter as a reference guide.
Quick Reference Card When notified RngAgn Deactivate RngAgn Transfer Trans Trans or Adjust volume (Volume +) (Volume -) Legend Icon Action ( ) Indicates the key cap text label. For example, (Message). Lift the handset, press the line (DN) key or the Handset key. Replace the handset, or press (Goodbye) to end the call. Press a line/feature key. Dial a number. AutoDial An icon flashes when a feature is being programmed. An icon lights steadily when a feature is active.
Quick Reference Card Pick one of: Ringer Handset Listen Handsfree Listen Headset Listen Buzzer (Quit) Contrast adjustment (Quit) Language (Quit) Note: This language setting controls the language used by features on your phone only. To set the language used elsewhere on your phone, press Services twice, select 1. Preferences, and select 2. Language.
Quick Reference Card 182
Regulatory and safety information Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Regulatory and safety information Table 13 lists EMC compliance for various jurisdictions.
Regulatory and safety information Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements. Other US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements. EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://support.avaya.com/css/ appmanager/public/support or Avaya Inc., 211 Mt.
Regulatory and safety information DenAn regulatory notice for Japan 186
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Terms you should know Terms you should know Avaya Communication Server 1000 Your office communication system. Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and telephone number. The system must have CPND enabled. Category 5 (Cat5) Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz, used by 10BaseT, 100BaseT4, 100BaseTX.
Terms you should know Directory Number (DN) A number consisting of one to seven digits for a telephone, and also known as an extension number. Feature display An area that shows status information about the feature in use. It also displays the name and status of the active session. Feature Status Lamp indicator An LCD or an LED that indicates a data message, contact, or feature status by a flash, wink, steady on, or off. Fixed key The hard-labeled keys on your telephone.
Terms you should know Information line A one-line by 24-character area that displays date and time or application information. Interrupted dial tone A broken or pulsed dial tone that sounds when you access some features on your telephone. Message/Inbox A fixed key on your Avaya 1120E IP Deskphone that connects to your voice messaging system when the key is pressed. Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen.
Terms you should know Shared Directory Number A DN (extension) that is shared by two or more persons. Special Prefix code (SPRE) Special codes entered using the dialpad, followed by a two-digit access code, that enable features (for example, Call Forward All Calls requires entry of SPRE code + 74). Special dial tone The three consecutive tones followed by dial tone that you hear when accessing telephone features.
Terms you should know User interface Screen displays that interact with the end user as a result of an action or event. Visual Alerter/Message Waiting indicator An LCD or an LED that flashes to indicate that a message is waiting or when the ringer is on.
Terms you should know 212
Index Index A Changing feature key labels 72 Adjusting the display screen contrast 60 Charge a call or charge a forced call 138 Adjusting the volume 59 Choosing 70 Area Code Setup 68 Choosing ring type 72 Attendant Recall 110 AutoDial 99 Conferee Selectable Display and Disconnect 128 AutoDial Transfer 135 Conference call 127 Automatic Wake-Up 168 Configure Callers List log 65 Configure New Call indication 66 B Configuring Area Code Setup 68 Buzz feature 136 Configuring call log options 78
Index ties 20 Hold key 16 Display Settings 80 Hospitality features 22 Display settings 80 Hot Line 104 DN 208 I E Indicator status 208 Electronic Lock 124 Information display 208 Enabling OnHook Default Path 72 Information line 209 Enabling/disabling Call Timer 72 Intercom call 105 Enhanced Override 141 Internal Call Forward 121 Enter key 16 Interrupted dial tone 209 Entering and editing text 26 Editing text using the soft keys 27 Entering text using the USB keyboard 28 Expand key 16 Ext
Index N S Navigation keys 16, 209 Secure your telephone 124 New Call indication 66 Security features 23 Normal mode 164 Selecting a language 60 Selecting date/time format 61 O Off-hook 209 Self-labeled line/programmable feature keys 14 Off-hook dialing 91 Services key 19, 209 Onhook Default Path 72 Shared Directory Numbers 210 On-hook dialing 91 Shift/Outbox key 17 Override a busy signal 143 Special dial tone 210 Special Prefix code (SPRE) 210 P Speed Call 103 Paging tone 209 SRTP medi
Index function keys 28 User Interface 211 V Viewing telephone information 78 Virtual Office 155 Virtual Office login 156 Virtual Office logout 161 Virtual Office on your Remote telephone 158 Voice Call 146 Volume adjustment 59 Volume control 15 Volume control bar 15 216
