Avaya 1120E IP Deskphone with SIP Software on Avaya Aura® User Guide Release 4.4 16-604273 Issue 01.
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Contents Chapter 1: Revision history............................................................................................... 11 Chapter 2: Regulatory and safety information................................................................. 13 Chapter 3: Introduction to the Avaya 1120E IP Deskphone............................................ 17 Basic features...........................................................................................................................................
User Profile............................................................................................................................................... Overwriting your personal Address Book......................................................................................... Confirmation logon screen........................................................................................................................ Logging off from the IP Deskphone.................................................
Searching for a contact in the Address Book............................................................................................ 101 Using the Search feature in the Address Book................................................................................ 102 Chapter 10: Call Inbox and Call Outbox............................................................................ 107 Call Inbox..................................................................................................................
Configuring a Presence state.................................................................................................................... Adding a new Presence state message........................................................................................... Audio Codecs............................................................................................................................................ Audio Codec Selection..................................................................
EC500 Self Administration........................................................................................................................ 192 Malicious Call Trace Activation................................................................................................................. 193 Station Lock and Unlock........................................................................................................................... 193 Chapter 14: Multiuser.........................................
Avaya 1120E IP Deskphone with SIP Software on Avaya Aura® User Guide November 2013
Chapter 1: Revision history November 2013 Standard 01.01. This is a new document to support SIP Software Release 4.4 on Avaya Aura®.
Revision history 12 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura® User Guide Comments? infodev@avaya.
Chapter 2: Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Regulatory and safety information Table 1: EMC Compliance Jurisdiction Standard Description United States FCC CFR 47 Part 15 Class B Emissions: FCC Rules for Radio Frequency Devices (see Notes 1 and 2) Canada ICES-003 Class B Emissions: Interference-Causing Equipment Standard: Digital Apparatus Australia/New Zealand AS/NZ CISPR 22 CISPR Class B Emissions: Information technology 22 equipment - Radio disturbance European Community EN 55022 Japan Class B Emissions: Information technology equipmen
DenAn regulatory notice for Japan Warning: Please be careful of the following while installing the equipment: • Please only use the connecting cables, power cord, AC adaptors shipped with the equipment or specified by Avaya to be used with the equipment. If you use any other equipment, it may cause “failures, malfunctioning, or fire”. • Power cords shipped with this equipment must not be used with any other equipment. If the above guidelines are not followed, it may lead to death or severe injury.
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Chapter 3: Introduction to the Avaya 1120E IP Deskphone Your Avaya 1120E IP Deskphone brings voice and data to your desktop. The IP Deskphone connects directly to a Local Area Network (LAN) through an Ethernet connection. The IP Deskphone with SIP software communicates using Session Initiated Protocol (SIP) after the software is upgraded to a SIPenabled version. In this guide, user-defined feature key labels appear beside the keys and context-sensitive soft keys labels appear directly above the keys.
Introduction to the Avaya 1120E IP Deskphone • graphical, high-resolution LCD display, backlit, with adjustable contrast • high-quality speaker phone • volume control keys for adjusting the ringer, speaker, handset, and headset volume • six specialized feature keys: - Quit - Directory - Inbox - Outbox - Services - Copy • six call-processing fixed keys: - Mute - Handsfree - Goodbye - Instant Message Log - Headset - Hold • gigabit Ethernet ports • built-in gigabit Ethernet switch for shared PC access • heads
Avaya 1120E IP Deskphone controls Avaya 1120E IP Deskphone controls This section describes the controls on your IP Deskphone. Your IP Deskphone can have fixed keys with icons or with labels. This document presents both versions of the fixed key. Figure 2: Avaya 1120E IP Deskphone Key Function The keys on either side of the LCD display area are User-defined feature keys, with labels on the LCD.
Introduction to the Avaya 1120E IP Deskphone Key Function Context-sensitive soft keys are located below the display area. The LCD label above each key changes based on the active feature. Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the top button to increase the volume, and press the bottom button to decrease the volume. Press the Mute key to listen to the call without transmitting.
Avaya 1120E IP Deskphone controls Key Function Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset. Note: The Headset LED indicator on the Headset key lights to indicate that the headset is in use. Press the Hold key to put an active call on hold. Press the Hold fixed key to return to a call on hold. You can have several calls in a hold state. Use the Dialpad to enter numbers and text.
Introduction to the Avaya 1120E IP Deskphone Key Function 5. Retrieve Parked Call (This feature is not available on all call servers.) 6. Reset Phone—reset your IP Deskphone. 7. File Manager—manage the IP Deskphone file system and USB Devices attached to the IP Deskphone. 8. Logging System—enable or disable the logging process. 9. Phone Information—view information about the hardware and software on your IP Deskphone, including user and location information.
Avaya 1120E IP Deskphone display Goodbye/Release, Mute, Hold, Headset, Handsfree and Hookswitch If there is an active established call, the key action applies to this active call. If there is no active call, the key action is applied to the call that is highlighted in the list of calls.
Introduction to the Avaya 1120E IP Deskphone Figure 3: 1120E IP Deskphone LCD Screen Context-sensitive soft keys Your Avaya 1120 IP Deskphone has four context-sensitive soft keys beneath the LCD screen. The context-sensitive soft keys access different features and menus depending on the state of the IP Deskphone and the menu you access. Note: Not all the following soft keys may be displayed, depending on the configuration of your system and your IP Deskphone.
Context-sensitive soft keys Figure 4: Context-sensitive soft keys when the IP Deskphone is in the idle state Table 3: Menu items accessed through context-sensitive soft keys Item Function Redial or NewCall Press the Redial soft key to redial the last dialed number. If there is no stored redial number, the NewCall soft key appears and has the same effect as pressing the primary user line key (dial prompt). abc or 123 Press the abc soft key to toggle between alpha and numeric input modes.
Introduction to the Avaya 1120E IP Deskphone Item Function sensitive soft keys: [ScrnSvr] [Prefs] [] [More…] • If you press the More… soft key from the first menu list three times, you return to the first menu list with the following soft keys. [Redial] [abc] [Msgs] [More…] When you press the More… soft key for the first time, the following soft keys appear on the menu list. CallFwd DND Presnce More... Press the CallFwd soft key to forward all calls to a specified address.
Context-sensitive soft keys Item Function - Set Desired volume Voice Configure the volume for the following: • Handset Volume • Headset Volume • Handsfree Volume Codecs Select the Audio Codecs: • G722 (wideband codec) • PCMU (standard u-law) • G729 (729 codec) • PCMA (standard a-law) Headset Selection Select the active headset device: • Wired, USB (if wired, then select type 1, 2 or 3) • Enable HID Commands (enable or disable) • MHA Headset Type • MHA Back Light (enable or disable) Note: You can change th
Introduction to the Avaya 1120E IP Deskphone Item Function 4. Language—use to change the interface language. 5. Misc Options—use to access the following options: • Alpha Dialing • Search Method • Incoming Privacy • Outgoing Privacy • # Ends Dialing • Hold Mode: Private • Time 6. Network—use to access the following: • Server Settings • Device Settings • Diagnostics • Disable screensaver • Licensing • Lock 7.
Context-sensitive soft keys Related topics: Idle display screen after dial pad input on page 29 In-call context-sensitive soft keys on page 30 Idle display screen after dial pad input After you enter information using the dial pad (there is no dial tone or preceding line selection), the context-sensitive soft keys displayed on the idle screen appear as shown in the following figure.
Introduction to the Avaya 1120E IP Deskphone In-call context-sensitive soft keys When a call is active, use the context-sensitive soft keys to access the following menu items.. Table 4: Menu items accessed during an in-call session through context-sensitive soft keys Item Function Conf Press the Conf context-sensitive soft key to obtain a dial tone to place another call during an active call or to make a conference call.
Context-sensitive soft keys Item Function [Conf] [Trnsfer] [Audio] [More…] When you press the More… context-sensitive soft key for the first time, the following context-sensitive soft keys appear on the menu list. NewCall Press the NewCall context-sensitive soft key to obtain a dial tone to place another call during an active call or to a make a conference call. The NewCall context-sensitive soft key behaves like the Conf context-sensitive soft key.
Introduction to the Avaya 1120E IP Deskphone Item Function • Disable screensaver • Licensing • Lock 7. USB Locks—use to lock or unlock the following USB devices: • USB Mouse • USB Keyboard • USB Headset • USB flash drive 8. User Settings—use to modify the following: • Call Settings • IM Settings • Voice Mail Settings • Change Location (blank) No soft key label.
Navigation keys • Press the corresponding number on the dialpad and then press the Select soft key. • Use the navigation key to scroll through the menu to highlight the item you want to select and then press the Select soft key. Press the Left or Right arrows on the Navigation Key Cluster to: • Scroll long lines of text when you view caller ID. Note: The IP Deskphone automatically scrolls long lines of text from right to left for entries such as in your Address Book or your Call Inbox.
Introduction to the Avaya 1120E IP Deskphone Visual indicators The IP Deskphone uses visual indicators or cues to indicate incoming calls and messages. The display icons on the IP Deskphone also indicate the current call state, the status of Inbox calls, and Instant Messages (IMs), and the Presence state of contacts designated as Friend.
Visual indicators Component Icon Speed Dial list Table 7: Display screen icons — Instant Messaging Component Icon New, Unread Read Replied to Sent/forwarded Table 8: Display screen icons — Inbox Component Icon Incoming Call Answered Incoming Call Missed, New Incoming Call Missed, Reviewed Table 9: Display screen icons — Presence Component Icon Terminated Connected Inactive Unavailable Busy or Offline Active Available Avaya 1120E IP Deskphone with SIP Software on Avaya Aura® User Guide Novembe
Introduction to the Avaya 1120E IP Deskphone Component Icon On the Phone Unknown Visual Alerter/Message Waiting Indicators The red LED light at the top right of the IP Deskphone lights to indicate incoming calls or when a caller leaves you voice mail. The blue LED light at the top left of the IP Deskphone lights to indicate when you receive a new Instant Message. The following table lists the visual indicator and the LED status.
Security features the menu list; you can then double-click a name in the Inbox list to initiate a call, or click the item to highlight the name. To access the Network menu, right-click anywhere on the display. Note: USB mouse support is available for the Avaya 1120E IP Deskphone but does not extend to added Expansion Modules. Security features Before you can use your IP Deskphone, an ID and password must be assigned to your IP Deskphone.
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Chapter 4: Installing the 1120E IP Deskphone This chapter describes how to install and connect your 1120E IP Deskphone. Before you begin Caution: Do not plug your IP Deskphone into a regular telephone jack. This can result in severe damage to the IP Deskphone. Consult your system administrator to ensure that you plug your telephone into a 10/100/1000 BaseT Ethernet jack. Caution: Your IP Deskphone is designed for use in an indoor environment only.
Installing the 1120E IP Deskphone • Installing additional cables • Wall-mounting the IP Deskphone (optional) The following figure shows the connections on the IP Deskphone. Figure 6: IP Deskphone connections Warning: Ensure that the protective rubber cap on the Expansion Module port is in place when the port is not in use. Connection of anything other than the proper Expansion Module connector to this port can cause damage to the IP Deskphone.
Connecting the components Figure 7: Wall-mount lever.
Installing the 1120E IP Deskphone Figure 8: Remove the stand cover Connecting the AC power adapter (optional) Your IP Deskphone supports AC power and Power over Ethernet (PoE) options, including IEEE 802.3af standard power. For AC power, use the Avaya AC adapter only. You can order the optional Avaya AC adapter (N0023000) separately. Warning: Use only the approved Avaya AC Adapter (model #N0023000) with your IP Deskphone.
Connecting the components Connecting the handset Use the following procedure to connect the handset to the IP Deskphone. 1. Connect the end of the handset cable with a short straight section to the handset. 2. Connect the end of the handset cable with the long straight section, into the RJ-9 handset jack marked with the handset symbol on the back of the IP Deskphone. The handset symbol is as follows: 3. Form a small bend in the cable. 4.
Installing the 1120E IP Deskphone - Binaural Headset: Plantronics Model number: H261N (Part number: 64339-01) with cable Model Number: A10 (Part Number: 66268-02) • Type 2: Monaural and Binaural Headset - Monaural Headset: Plantronics Model number: HW251N (Part number: 75100-06) with cable Model Number: A10 (Part Number: 66268-02) - Binaural Headset: Plantronics Model number: HW261N (Part number: 75101-06) with cable Model Number: A10 (Part Number: 66268-02) • Type 3: Binaural Headset - Binaural Headset: G
Connecting the components 1. Connect one end of the PC Ethernet cable to your IP Deskphone using the RJ-45 connector marked with the network symbol. 2. Thread the cable through the channel marked with the workstation symbol, as follows: 3. Connect the other end of the cable to the LAN connector on the back of your PC. Installing additional cables If applicable, you can plug an optional USB device such as a USB mouse or a USB keyboard into your IP Deskphone.
Installing the 1120E IP Deskphone 1. Press the wall-mount lever, and pull the IP Deskphone away from the stand. 2. Use the stand cover to mark the wall-mount holes by pressing the bottom of the stand cover firmly against the wall in the location where you wish to install the IP Deskphone. Four small pins on the bottom of the stand cover make marks on the wall. 3. Use the marks as a guideline for installing the wall-mount screws (not provided).
Entering text 3. Replace the stand cover. Ensure that all cables are neatly routed and press the stand cover into place until you hear a click. 4. Put the IP Deskphone in the wall-mount position (optional). If you wall-mount your IP Deskphone, put it in the wall-mount position by holding the Tilt Lever and pressing the IP Deskphone towards the base until the IP Deskphone is parallel with the base. Release the Tilt Lever and continue to push the IP Deskphone towards the base until you hear an audible click.
Installing the 1120E IP Deskphone Related topics: Entering text using the IP Deskphone dialpad on page 48 Enabling and disabling the # Ends Dialing feature on page 49 Configuring the dialpad to alphanumeric dialing on page 50 Entering text using the IP Deskphone dialpad For applications that offer text input, when you use the dialpad to enter text the system activates the abc/123 context-sensitive soft key.
Entering text Character Name ( left parentheses ) right parentheses , comma \ backslash / forward slash : colon ; semi-colon ~ tilde = equal + plus 1 numeral 1 Note: No letters are associated with the 0 (zero) key; however, double-pressing it inserts a blank character (a space). Enabling and disabling the # Ends Dialing feature You can enable the IP Deskphone to use the octothorpe (#) symbol to immediately dial the address or phone number. To enable the # Ends Dialing feature: 1.
Installing the 1120E IP Deskphone Press the Back context-sensitive soft key to keep existing configurations and return to the Preferences menu. Configuring the dialpad to alphanumeric dialing To eliminate the need to press the abc/123 soft key when you enter text, you can configure the IP Deskphone dialpad default to alphabetic mode. To configure the dialpad to alphabetic mode as the default: 1. Press the Prefs soft key, and then select Misc Options.
Entering text Table 12: Associations between the USB keyboard function keys and the IP Deskphone fixed keys USB Keyboard Key IP Deskphone Fixed Key Esc Quit F1 Services F2 Expand F3 Inbox F4 Outbox F5 Address Book F6 Copy F7 Volume Down F8 Volume Up F9 Mute F10 Hold F11 Headset F12 Handsfree Break Goodbye (Release) Backspace Left arrow of Navigation Cluster Arrow Left Left arrow of Navigation Cluster Arrow Right Arrow Up Arrow Down Enter Right arrow of Navigation Cluster
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Chapter 5: Accessing the Avaya 1120E IP Deskphone You require a log on ID and a password to log on to a server with your Avaya 1120E IP Deskphone.
Accessing the Avaya 1120E IP Deskphone Configuring the duration of the login on page 57 Logging on to multiple user accounts on page 57 Automatic login Before you first receive your Avaya 1120E IP Deskphone, your system administrator can configure your IP Deskphone with your user logon and password. If this is the case, after you plug in the IP Deskphone you can use it without further configuration.
Logging on Password protection for domains This feature supports admin password protection for editing of the domain and is not required for switching domains. If you log on using the administrator password, you can use the editing domain option for both the Current Domain state and Domain List state. After you press Back on the Edit page or on the password prompt, the idle display appears. You must enter the admin password to reenter the editing domain.
Accessing the Avaya 1120E IP Deskphone Note: • When you log on to the IP Deskphone for the first time, the system prompts you for a location. • The IP Deskphone retains the previous user logon ID, which appears after the ID prompt whenever the IP Deskphone reboots. If Authentication is enabled by your system administration, you can enter your authentication ID independent of your user ID. The authentication ID is used when the server challenges the IP Deskphone. To log on to the IP Deskphone: 1.
Logging on Configuring the duration of the login After you enter your logon ID and password the Duration screen appears. You can enter the maximum length of time of the session. If you choose to use the default duration Permanent, you remain logged on to the phone until you log off. To configure the login duration: 1. Press the Next soft key to configure the logon duration to Permanent. A login confirmation screen appears.
Accessing the Avaya 1120E IP Deskphone Timed logoff When you determine a logon time other than permanent, the IP Deskphone reminds you of your expiry time. Related topics: Timed logoff while IP Deskphone is idle on page 58 Timed logoff while on a call on page 58 Timed logoff while IP Deskphone is idle When the login time expires and the IP Deskphone is idle (not on a call), you can do one of the following at the prompt: • Press the Yes context-sensitive soft key to log off immediately.
Selecting a location Selecting a location When you first login to the IP Deskphone, the system prompts you for a location. The location you select is saved in your User Profile. Depending on your service provider, the Enhanced Emergency Service uses the location you select or the Directory Number (DN) on the call server, when handling emergency calls. The configuration of the call server determines how emergency service calls are handled by your IP Deskphone.
Accessing the Avaya 1120E IP Deskphone • Default dialing (alpha/numeric) • Call Ignore action (local/network) • Search method (Name, First character, Index) • User Presence selection • Dialing pattern default (alpha/numeric) • Address Book entries • Call Inbox and Call Outbox entries • Programmable keys configuration • # Ends dialing configuration Related topics: Overwriting your personal Address Book on page 60 Overwriting your personal Address Book When an address book exists on a call server, such as a
Logging off from the IP Deskphone Logging off from the IP Deskphone To log off from the IP Deskphone: 1. Press the Services fixed key, and then select Logout from the menu. 2. Press the abc/123 soft key to toggle between alphabetic or numeric input. 3. Use the dialpad to enter your password at the prompt. 4. Choose one of the following: • Press the Logout soft key to complete the logout process. The IP Deskphone returns to the User Login screen.
Accessing the Avaya 1120E IP Deskphone When you make an emergency call, the location of the IP Deskphone is forwarded to the PSAP. Note: When the IP Deskphone is waiting for the user to log on or it is blocked by a screen saver, you can still make an emergency call. If you pick up the handset, a message "Emergency calls only" appears and the IP Deskphone can be used for making only emergency calls. To make an emergency call: 1. Choose one of the following: • Pick up the handset.
Chapter 6: Configuring the IP Deskphone You can adjust a few settings of the IP Deskphone to conform to the environment where you want to use the phone. These settings are saved to your User Profile. This chapter describes some of the settings that you can customize on your IP Deskphone.
Configuring the IP Deskphone Configuring the backlight Configuring the length of time the LCD screen remains backlit on the IP Deskphone also adjusts the Expansion Module backlight time if you have an Expansion Module connected to your IP Deskphone. To configure the amount of time the LCD screen remains backlit: 1. Press the Prefs soft key, select Display > Display Settings and then select Backlight from the menu. 2.
Configuring Menu Auto back-out Configuring Menu Auto back-out You can use the Menu Auto back-out feature to configure the time interval required for the IP Deskphone to go back to the idle screen when the IP Deskphone is left inactive. To configure Menu Auto back-out: 1. Press the Prefs soft key, choose Display, and then Menu Auto back-out. 2. Press the Select soft key. OR Press the Back soft key to return to the previous menu. 3.
Configuring the IP Deskphone Selecting a ring pattern You can use the ring pattern feature to select the ring pattern for an incoming call. To select the ring pattern for an incoming call: 1. Press the Prefs soft key, select Audio, select Tones, and then select Ring Pattern. 2. Press the Up/Down navigation key to scroll through and highlight the different ring patterns displayed on the LCD screen. 3. Press the Select soft key to configure the ring pattern and return to the Tones menu.
Adjusting the volume Adjusting the ring volume You can adjust the ring volume for an incoming call. To adjust the ring volume for an incoming call: 1. Press the Prefs soft key, select Audio, select Tones, and then select Alerting Volume. 2. Press the Left/Right navigation keys. OR Press the Up/Down navigation keys. OR Press the Volume fixed keys. 3. Press the Set soft key to configure the selected volume and return to the Tones menu.
Configuring the IP Deskphone Note: To adjust the volume during a call, use only the Volume + and Volume - fixed keys. 3. Press the Set soft key to configure the selected volume and return to the Voice menu. OR Press the Back soft key to keep existing configurations and return to the Voice menu. You can adjust the headset volume on the IP Deskphone. To adjust the headset volume: 1. Press the Prefs soft key, select Audio, select Voice, and then select Headset. 2. Press the Left/Right navigation keys.
Selecting a language Note: To adjust the volume during a call, use only the Volume + and Volume - fixed keys. 3. Press the Set soft key to set the selected volume and return to the Voice menu. OR Press the Back soft key to keep the existing configurations and return to the Voice menu. Adjusting the paging ring volume You can adjust the ring volume for an incoming paging call. To adjust the ring volume for an incoming paging call: 1.
Configuring the IP Deskphone To select a language: 1. Press the Prefs soft key, and then select Language. The current language displays. 2. Press the Change soft key to change the language. 3. Press the Up/Down navigation key to scroll and highlight the desired language (for example, German [Deutsche]). 4. Press the Select soft key to save the desired language and return to the previous screen. OR Press the Back soft key to keep the existing configurations and return to the Preferences menu.
USB headset 4. Press the Change soft key to change the Date Format. 5. Press the Up/Down navigation key to scroll through and highlight the time zones. Note: Time zones are listed based on GMT format, for example: • GMT -11:00 Samoa • GMT -10:00 Hawaii 6. Press the Select soft key to save the time zone selection and return to the Time Format menu. OR Press the Back soft key to keep the existing configurations and return to the Time Format menu. You can select the time zone format for your IP Deskphone.
Configuring the IP Deskphone The following table lists the types of USB headsets that work with the Avaya 1120E IP Deskphone.
USB headset Option Function Note: The headset can be selected before it is attached (wired or USB). Items below the Active Headset Device field are dimmed, if either USB headset is not selected or if the attached headset is not one of the Human Interface Device (HID) supported headset types. Wired Headset Type Select the type of wired headset you require.
Configuring the IP Deskphone Presence of USB headset On the System menu, choose Phone Information, and then select USB to verify the presence of the USB headset attached to the IP Deskphone. When you select the USB menu, the attached USB headset is displayed along with other USB devices. The name of the USB device directly appears from the USB devices themselves. The product description has no explicit USB headset indications for the attached USB headset.
USB headset Audio Parameters Values Subframe size 2 Bit Resolution 16 bits Frequency Type Continuous (0) or Discrete (> 0) Sample Frequency If Continuous, default to 16 KHz. If Discrete, 8 KHz, 16KHz or 8KHz multiple. Preference is given to 16KHz audio, if supported Audio Channel Mono (1) or Stereo (2) After you select the format and the Set Interface command is sent, the USB headset runs in Generic Mode 1 operation (both audio and HID) or Mode 2 operation (audio only).
Configuring the IP Deskphone Table 14: Avaya USB headset adapter with HID support Feature 76 Description Key Event Key press on the adapter generates events only with a state maintained and actions taken by the IP Deskphone. There is a oneto-one mapping on most of the keys on the adapter to the keys on the IP Deskphone (the Avaya Enhanced Adapter has a Avaya logo key which does not exist on the IP Deskphone). (The mappings are listed following this table.
USB headset Feature Description Deskphone turns off the red Message Waiting LED if there is no voice message waiting. External Alerter The Avaya USB Enhanced Adapter has a port to allow an External Alerter (large LED indicator) to attach to the adapter. The IP Deskphone uses HID commands to keep the External Alerter synchronized with the red Message Waiting LED on the IP Deskphone and on the adapter. Incoming Call When there is an incoming call, the IP Deskphone sends an alerting event to the adapter.
Configuring the IP Deskphone Feature Description When unmuted, the voice path resumes and both LEDs go off. Volume Up/Down Pressing the Volume Up/Down key on the adapter is equivalent to pressing the Volume Up/Down key on the IP Deskphone. After processing the Volume Up/Down events, the system volume changes and affects the volume on the attached headset. Audio Processing Same as the wired headset. Audio quality is restricted to narrow band with mono voice channel only.
USB headset Table 16: Third-party USB headset with HID support features Feature Key Events Description Both types of headsets have equivalent mechanisms to generate the following key events: • On Hook • Off Hook • Mute • Volume Up/Down The headsets send the corresponding HID commands to the IP Deskphone to synchronize call processing operations.
Configuring the IP Deskphone Feature 80 Description Incoming Call When there is an incoming call, the IP Deskphone sends an alerting event to the headset. Each type of headset has different incoming call indications. Caller ID Information Not applicable Call Answer You can answer an incoming call by pressing the Headset key on the IP Deskphone or the Off Hook equivalent key on the headset.
USB headset Feature Description Volume Up/Down This class of headsets manages volume changes locally whenever Volume Up/Down keys are pressed. Pressing the Volume Up/ Down keys on the headset has no effect on system volume. The IP Deskphone ignores volume events from the headsets to avoid double volume changes. On the other hand, volume changes on the IP Deskphone change the system setting and indirectly affects the volume level on the headset. Audio Processing Same as the wired headset.
Configuring the IP Deskphone Feature 82 Description Attached Indicator Not applicable. Back Light Not applicable. Message Waiting Not applicable. External Alerter Not applicable. Incoming Call When there is an incoming call, the IP Deskphone sends an alerting event to the adapter. The adapter produces the ring tones for the attached analog device to indicate there is an incoming call on the IP Deskphone. Caller ID Information Caller ID, if available, is also sent to the adapter.
USB headset Feature Audio Processing Description Same as the wired headset. Audio quality is restricted to narrow band with mono voice channel only.
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Chapter 7: Making a call This section describes the methods you can use to make a call.
Making a call Press the Redial soft key to dial the last dialed number. Note: The Redial context-sensitive soft key only appears if a number or address was previously entered. OR Press the Msgs soft key and then select Voice Mail from the Messages menu to access your voice mail. OR Press the Speed dial feature key that you programed to call with a commonly used or important phone number or SIP address. Note: You can program a feature key to use as a shortcut to dial a number or a SIP address.
Making a call using on-hook dialing Related topics: Using handsfree calling on page 87 Using handsfree calling While on an active call, you can switch between the handset, headset, and handsfree mode. To end a handsfree call: Press the Goodbye key. To mute a handsfree call: 1. Press the Mute key. The LED indicator lights. 2. Press the Mute key again to return to a two-way handsfree conversation. To switch from the handsfree to handset mode: Lift the handset.
Making a call Using Call Subjects You have the option of sending a Call Subject when you initiate a call to a contact. Use this feature to indicate to the contact the reason for the call. The IP Deskphone contact displays a message, such as “Weekly report call” or “Daily status” when they receive the call. You can select a subject from a list you create or you can create a new subject. Note: The Call Subject feature is not available for all call servers.
Managing Call Subjects To create a new call subject while initiating a call: 1. Press the Subject soft key to send a Call Subject with the call you are making. 2. Press the New soft key to create a new Call Subject. 3. Press the abc/123 soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter the new Call Subject for the contact. 5. Press the Save soft key to save the new Call Subject and use it with the call. OR Press the Clear soft key to clear the text.
Making a call 3. Press the abc/123 soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter the new Call Subject. 5. Press the Save soft key to add the new Call Subject. OR Press the Back soft key to return to the previous menu without adding a new Call Subject. Deleting a Call Subject You can delete a Call Subject while the IP Deskphone is idle. To delete a Call Subject while the IP Deskphone is idle: 1.
Managing Call Subjects 5. Use the dialpad to edit the Call Subject. 6. Press the Save soft key to confirm the changes. OR Press the Back soft key to return to the previous menu without editing the Call Subject.
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Chapter 8: Receiving a call When you receive a call, you are typically notified by the alerting ring, and the incoming caller identification appears on the LCD screen. The incoming call forces the screen to exit active menu activities and takes precedence over a pop-up Instant Message (IM). Caller identification When you receive an incoming SIP call, the Caller ID information appears on the IP Deskphone display screen.
Receiving a call 4. Press the Handsfree fixed key. Redirecting an incoming call When you receive a call, you can choose to redirect the call to another destination without answering the call. To redirect a call, press the Redrct soft key. To enter a SIP address or phone number where you want the call redirected, use one of the following methods: • Enter the SIP address or phone number by using the dialpad. • Select a contact from the Address Book, Call Inbox, or Call Outbox.
Ignoring an incoming call • Press the Msg/Inbox fixed key to choose a SIP address from the Call Inbox. • Press the Shift/Outbox fixed key to choose a SIP address from the Call Outbox. 3. Press the Up/Down navigation key to highlight a SIP address contact. 4. Press the Select soft key to select the highlighted SIP address. OR Press the Back soft key to return to the previous screen. 5. Press the Redrct soft key to redirect the incoming call to the selected address.
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Chapter 9: The Address Book The Address Book is a personal directory of contacts from which you can make a phone call or send an Instant Message (IM). You can access the Address Book while on a call and start a new call from the highlighted contact.
The Address Book First, go off-hook. If needed, you can add a Call Subject. You can also access the Address Book while on an active call and initiate a new call. The IP Deskphone automatically places the active call on hold when you initiate a new call. To initiate a call to a contact stored in the Address Book: 1. Press the Directory fixed key to select a contact from the Address Book to call. 2. Press the Up/Down navigation key to highlight a contact on the list. 3.
Editing a contact in your Address Book Press the No soft key if you do not want the contact added to a group. OR Press the Back soft key to return to the previous menu. 7. Press the Ok soft key to complete the entry and return to the Address Book menu. Editing a contact in your Address Book You can edit a contact in your Address Book. To edit a contact in your Address Book: 1. Press the Directory fixed key. 2.
The Address Book appears. Press the Yes soft key to remove the contact from your friends list or press the No soft key to keep the contact in your friends list. 8. Press the Ok soft key to complete the entry and return to the previous menu. To delete a contact from your Address Book: 1. While in the Address Book, press the Up/Down navigation key to highlight the contact you want to delete and press the View soft key. 2. Press the Edit soft key to access the contact information. 3.
Searching for a contact in the Address Book 4. Use the dialpad to enter a name for the entry. 5. Press the Next soft key to continue. OR Press the Back soft key to return to the previous menu. Note: If you do not need to change the name for the contact, press the Next soft key. 6. Use the dialpad to enter a new phone number or new SIP address for the contact. Press the Next soft key after each entry to continue or press the Back soft key to return to the previous menu. 7.
The Address Book 3. Press the Up/Down navigation key to highlight the Search Method you want to use as the default when you search for a contact: • Index Search • 1st Character Search • Name Search 4. Press the Select soft key to select a search method, and then return to the previous menu. You can search for a contact that is in your IP Deskphone Address Book (Local Search) or for a contact in a directory that is stored on the call server (Global Search).
Searching for a contact in the Address Book Using Local Search You can search for a contact that is stored in your Address Book. To search for a contact stored in your Address Book: 1. Press the Services fixed key, select Search, and then select Local Search from the menu. 2. Press the Up/Down navigation key and then press the Select soft key to choose a search criteria: • User Name • Name • Phone Number 3. Press the abc/123 soft key to toggle between alphabetic and numeric characters. 4.
The Address Book Using Global Search You can perform a Global Search for a contact. To perform a Global Search for a contact: 1. Press the Services fixed key, select Search, and then select Global Search from the menu. 2. Press the Up/Down navigation key and then press the Select soft key to choose a search criteria: • User Name • First Name • Last Name • Phone Number 3. Press the abc/123 soft key to toggle between alphabetic and numeric characters. 4.
Searching for a contact in the Address Book Press the Back soft key to return to the previous screen. 8. When a search result is not successful, you can do one of the following: • Press the New soft key to return to the search menu and begin a new search. • Press the Back soft key to return to the previous screen.
The Address Book 106 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura® User Guide Comments? infodev@avaya.
Chapter 10: Call Inbox and Call Outbox This chapter provides information about the Call Inbox and Call Outbox. Call Inbox While your IP Deskphone is active, all incoming calls are saved in your Call Inbox. You can view the following details about each call: • Call status (Missed) • Name of the caller • SIP address • Time of the call • Call Subject (if the caller sends a Call Subject) You can configure the filter on your Call Inbox to display all incoming calls or missed calls.
Call Inbox and Call Outbox Managing calls in the Call Inbox while not on a call You can manage calls in the Call Inbox while you are not on a call. To manage calls in the Call Inbox while not on a call: 1. Press the Msg/Inbox fixed key. 2. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Inbox. Note: You can initiate a call to the highlighted caller. 3. To place a call to the selected address using the primary login of the IP Deskphone, press the Enter key.
Call Inbox Function To place a call to the address of the selected call log entry from the primary logged in user of the IP Deskphone, do one of the following: • Lift the handset. • Press the Headset fixed key. • Press the Handsfree fixed key. Press the Line key to place a call to the address of the selected call log entry from the user logged in on the selected line key.
Call Inbox and Call Outbox Note: You manage the missed call the same as any call that is in your Call Inbox. 4. To view all the calls in the Call Inbox, press the All soft key. 5. To delete the highlighted missed call or all missed calls, press the Delete soft key. Note: The IP Deskphone deletes only the missed calls from the Call Inbox. 6. To exit the Inbox and return to the idle phone screen, press the Exit soft key.
Call Inbox Press the Manual soft key to change the clearing mode for the xx new calls missed call message for the IP Deskphone. Note: Manual means that the message is cleared from the idle screen only after you look at the call detail for every newly missed call in the Inbox. Initiating a call from the Call Inbox When you receive a call that is missed or answered, the calling number is listed in the Inbox. You can select the number, and then dial from the Inbox, or you can edit the number in the Inbox.
Call Inbox and Call Outbox To delete calls from your Call Inbox: 1. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Inbox. 2. Press the Delete soft key. 3. Select one of the following soft keys: • Press the Yes soft key to delete the highlighted call. • Press the AllUsr soft key to delete all the calls from the selected caller. • Press the All soft key to clear all calls from the Call Inbox. • Press the No soft key to return to the Inbox.
Call Outbox Related topics: Accessing the Call Outbox on page 113 Managing calls in the Call Outbox while not on a call on page 113 Accessing the calls in your Call Outbox during a call on page 115 Accessing the Call Outbox You can access the Call Outbox and initiate a call when the IP Deskphone is: • idle • active Managing calls in the Call Outbox while not on a call You can manage calls in the Call Outbox while you are not in an active call. To manage calls in the Call Outbox while not on a call: 1.
Call Inbox and Call Outbox To initiate a call from the Call Outbox: 1. Press the Outbox fixed key. 2. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Outbox. 3. To view details of the selected call, press the Right navigation key. 4. You can initiate a call from the highlighted call in the Call Outbox list or from the details of a caller screen, by doing one of the following: • Lift the handset. • Press the Headset fixed key. • Press the Handsfree fixed key. 5.
Call Outbox • Initiate a call to the caller displayed on the screen. • View a previous caller in the Call Outbox list by pressing the Prev soft key and return to the Outbox screen. • View the next caller in the Call Outbox list by pressing the Next soft key and return to the Outbox screen. • Press the Back context-sensitive soft key to return to the Outbox. Accessing the calls in your Call Outbox during a call You can access the calls in your Call Outbox during an active call.
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Chapter 11: Instant Messaging You can use your IP Deskphone to send and receive an Instant Message (IM). You can access and respond to an IM while on a call. The blue LED (Feature Status Indicator) at the top left of the IP Deskphone lights accompanied by a beep when a new IM arrives. Configuring Instant Messaging You can configure your IP Deskphone settings to manage an incoming IM. • Enable or disable the automatic pop-up of a new IM. • Enable or disable an audible alert on a new IM.
Instant Messaging Related topics: Configuring Instant Messaging pop-ups on page 118 Configuring Instant Messaging pop-ups You can configure Instant Messaging pop-ups. To enable or disable automatic pop-up of a new IM: 1. Press the Prefs soft key, select User Settings > IM Settings > IM Display: On/Off from the menu. 2. Press the Up/Down navigation key to select the user (if multiple users are logged into the same deskphone). 3. Press the Select soft key 4.
Composing an Instant Message Composing an Instant Message When you compose an IM, enter the address of the recipient and then enter the message. When you reply to an Instant Message, the IP Deskphone automatically enters the address. You can also send an IM directly from the Address Book. To compose and send an Instant Message: 1. Press the Msgs soft key, select Instant Messaging, and press the New IM soft key OR Access the list of IMs by pressing the Expand fixed key.
Instant Messaging Unread Read Related topics: Accessing Instant Messages on page 120 Accessing Instant Messages You can access and view the contents of the Instant Message Inbox/Outbox. To access and view the contents of the Instant Message Inbox/Outbox: 1. Press the Msgs soft key, and then select Instant Messaging from the menu. OR Press the Expand fixed key. 2. Press the Up/Down navigation key to highlight an IM from the list of Instant Messages in your IM Inbox/Outbox.
Viewing the content of an Instant Message • reply to the Instant Message. • initiate a call to the contact. • delete the Instant Message. Related topics: Replying to an Instant Message on page 121 Initiating a call from an Instant Message on page 121 Deleting an Instant Message on page 122 Replying to an Instant Message You can reply to an Instant Message. To reply to an Instant Message: 1. Press the Reply soft key to send an IM in response to the IM you are viewing. 2.
Instant Messaging 2. Press the Up/Down navigation key to highlight an IM from the list of Instant Messages. 3. Press the View soft key to access the IM. 4. To initiate a call to the contact who sent the IM, press the Call soft key. The IP Deskphone goes off-hook and initiates the call. Deleting an Instant Message To delete a single IM, all the IMs from one contact, or all the IMs in your IM Inbox: 1. Press the Msgs soft key, and then select Instant Messaging from the menu. OR Press the Expand fixed key.
Chapter 12: Active calls and call features This chapter provides information on active calls, and on call features available to the IP Deskphone user. Active calls You can use the following features during an active call: • Making a new call • Placing a call on Hold • Using 3-way calling • Transferring a call You can use the Action soft key to perform the following actions during an active call: 1. New Call—to begin a new call while other calls are on hold. 2.
Active calls and call features Related topics: Initiating a call using the active call soft key menu on page 124 Initiating a call using the active call soft key menu You can initiate a call using the active call soft key menu. To initiate a call using the active call soft key menu: 1. Press the Conf soft key while on a call. OR While on a call, press the More… soft key, and then the NewCall soft key. The IP Deskphone produces a dial tone. 2. Use the dial pad to dial the number or SIP address.
Whisper Page You hear a confirmation tone. 3. When the called number is free, your IP Deskphone rings. Answer the call and you are connected to your called party. Whisper Page Use the Whisper Page feature to send a page to a contact while they are on an active call. With you use the Whisper Paging feature, only the person on the paged extension can hear the page. Other parties on the call cannot hear the page, and you cannot hear anyone on the call.
Active calls and call features The LCD on hold icon flashes beside the line on hold. To retrieve a call on hold: Press the Line feature key beside the flashing LCD indicator. OR Press the Hold fixed key. To release a call on hold: Important: You must retrieve a call from hold before you can end it. 1. Retrieve the call on hold: • Press the Line feature key beside the flashing LCD indicator. OR • Press the Hold fixed key. 2. Press the Goodbye fixed key.
Placing a call on Hold Table 19: Context-sensitive soft keys for the multiple calls In-call display screen Soft key label Function Join Press the Join soft key to join the eligible calls. New Call Press NewCall soft key to obtain a dial tone to place another call. The NewCall soft key is used to make a conference call. This key behaves like the Conf soft key. Audio/Actvate Press the Audio soft key to change the audio codec and monitor audio quality.
Active calls and call features Soft key label Function When you press the More… soft key for the second time, the following soft keys appear on the menu list. Prefs Press the Prefs soft key to display the Preferences menu. The menu items include the following: 1. Display—use to adjust the display settings of the LCD screen. 2. Audio—use to adjust tones and volume settings. 3.
Placing a call on Hold Soft key label Function • IM Settings • Voice Mail Settings • Change Location More... Press the More… soft key to return to the first menu list of soft keys. The next available menu list contains the following soft keys: [Join] [NewCall] [Audio] [more…] To access a call on hold when multiple calls are on hold: 1. Press the Up/Down navigation key to highlight a call on hold. 2. Press the Line feature key beside the flashing LCD indicator.
Active calls and call features Using 3-way calling When you have more than one call and you want to join the incoming calls into one call, you can use 3-way calling or create a conference call. Note: Your system administrator or service provider must enable 3-way calling and conference calls for your IP Deskphone. Contact your service provider or system administrator to determine if this feature is available. The 3-way Call feature joins two calls on your IP Deskphone into one 3-way call.
Transferring a call To create an ad hoc conference with a third party 1. Place the active call on hold. 2. Press the NewCall soft key or press the Conf soft key. 3. Dial the Conference on Answer FNE provided to you by your system administrator. Communication Manager confirmation tone is heard. 4. Enter the telephone number of the contact to conference. A confirmation tone is heard. 5. When the call is answered, press the line key for the call on hold. The conference is established.
Active calls and call features • Press the Transfr soft key to connect the calling party. • To erase the address you enter, press the Clear soft key. • To return to the previous screen, press the Back soft key. If you pressed the Transfr soft key, the IP Deskphone prompts you with the following question: Consult with party? 5. • Press the Yes soft key to consult with the contact to which you are transferring the call before completing the transfer.
Using Park Call Note: The Transfer to Voice Mail feature is available only when configured by your system administrator. Using Park Call You can use the Park Call feature to temporarily park a call to the call server or to a specific user. You or another user can retrieve the parked call from another phone. Using Park Call does not tie up a line, since it is held on the call server. To park a call to the server during a call: 1. Press the NewCal soft key. 2.
Active calls and call features To retrieve a parked call using Speed Dial 1. Press the Call Retrieve speed dial button. 2. Press # if retrieving the call on the same phone the call was parked from. Otherwise, enter the extension number on which the call is parked . The call is retrieved and connected. Using the Friends feature You can designate a contact you have frequent interaction with as a friend. Access your friends list in the Address Book to: • Check the presence status of a friend.
Using the Friends feature 4. Press the Status soft key to view the current presence status of the friend. 5. Press the Call soft key to initiate a call to the friend. The IP Deskphone uses the SIP address or phone number from your personal Address Book to make the call. To send an IM to a friend on the Friends list: 1. Press the Directory fixed key. 2. Press the Filter soft key, and select Friends from the menu. 3.
Active calls and call features To remove a contact from the Friends list, press the Delete soft key. This completely removes the contact from your personal Address Book. 7. Use the dialpad to enter the new address for the contact. 8. Press the Next soft key to complete the process. OR Press the Back soft key to return to the previous menu. 9. If you want to add the contact to a group, press the Yes soft key, select the group and press the Select context-sensitive soft key to add contact to the group.
Feature keys • Speed Dial • Call Forward • Do Not Disturb • Send IM • Presence The IP Deskphone designates the feature key on the bottom right of the four feature keys as Feature Key 1 and reserves it as the line key for the IP Deskphone. You can program the feature keys one at a time, or you can automatically program empty feature keys from your Friends list or Address Book. Feature keys can also be programmed on the Expansion Modules.
Active calls and call features • Use the dialpad to select the Feature key that you want to view and press the View soft key. 2. Press the Back soft key to return to the previous screen.
Feature keys • Call Forward • Do Not Disturb • Send IM • Presence 3. Press the Select soft key to choose a service. OR Press the Back soft key to return to the previous menu. 4. Press the abc/123 soft key to toggle between numeric and alphabetic input. 5. Use the dialpad to enter the label for the feature key. 6. Press the Next soft key to continue. Continue to input information based on the following services: • Speed dial. • Call Forward. • Do Not Disturb. • Send IM. • Presence.
Active calls and call features Press the Cancel soft key to return to the previous step. 10. Press the Yes soft key to activate auto-retrieve of held call on hang up of speed dial. OR Press the No soft key to return to the previous step. To program a Call Forward feature key: To program a Call Forward feature key, beginning from Step 6 in the procedure “To modify a feature key” on page 139: 1. Press the Select soft key. 2. Select Call Forward 3. Use the dial pad to enter a key label. 4.
Feature keys To program a Send IM feature key: To program a Send IM feature key, beginning from Step 6 in the procedure “To modify a feature key” on page 139: 1. Press the Select soft key. 2. Select Send IM. 3. Press the Select soft key. 4. Use the dial pad to enter a key label. 5. Press the Next soft key. 6. Use the dial pad to enter an address. 7. Press the Finish soft key to continue.
Active calls and call features Meal Vacation Meeting Working On the phone Worship Performance Unknown Note: You can create your own Presence message to appear on screen, which become available when you program a feature key as a shortcut. 6. Press the Finish soft key to select the Presence detail and finish the procedure. OR Press the Back soft key to return to the previous step.
Feature keys OR Press the No soft key to return to the previous screen without removing the feature key. Feature key autoprogramming Feature key autoprogramming provides the user with the ability to cause the IP Deskphone to detect all unused programmable keys, and to automatically fill them as Speed Dial keys, Send IM keys, or Call Forwarding keys using the user Friends list or the user Address Book.
Active calls and call features Press the Back soft key to return to the previous step. To remove all programmed feature keys by using the Bulk soft key: To remove all programmed feature keys, or an individual programmed feature key, by using the Bulk context-sensitive soft key: 1. Press the Prefs soft key, select Feature Options, and select Feature Keys from the menu. 2. Press the Bulk soft key. 3. Press the Up/Down navigation key to highlight the 2.
Feature keys • Use the dialpad to select the Feature key that you want to view and then press the Remove soft key. OR Press the Back soft key to return to the previous menu 5. Press the Yes soft key to confirm the removal of the feature key. OR Press the No soft key to return to the previous screen without removing the feature keys.
Active calls and call features • Presence See Feature key programming on page 137. OR Press the Back soft key to return to the previous menu. Using Call Forward Use the Call Forward feature to direct incoming calls to an alternate destination. You can continue to make calls from the IP Deskphone but all incoming calls are redirected to the new destination.
Using Call Forward Activate Call Forward To forward your calls or change the number where calls are forwarded: 1. Press the CallFwd soft key. 2. Use the dialpad to enter the phone number or SIP address where you want to forward your calls. 3. Press the Forwrd soft key to accept the number and return to the Services Menu. OR Press the Clear soft key to clear the input line. OR Press the Back soft key to cancel the input and return to the Services menu.
Active calls and call features 1. From Phone 2, dial the activation FAC and the extension of Phone 1, followed by #. 2. Enter the security code for Phone 1, followed by #. 3. Enter the forward-to extension (Phone 3). To disable Extended Call Forwarding for Phone 1: 1. From another phone, dial the deactivation FAC and the extension of Phone 1, followed by #. 2. Enter the security code for Phone 1, followed by #. 3. Enter the forward-to extension (Phone 3).
Configuring a Presence state To disable Do Not Disturb 1. Press the Disable soft key to configure Do Not Disturb. OR Press the Back soft key to return to the previous menu. 2. Press the Ok soft key to return to the Services menu. Configuring a Presence state You can configure a Presence state to enable other users to see information about your availability. You can select from a list of pre-made messages or create a new message to display for your Presence state. To configure a Presence state: 1.
Active calls and call features • In-Transit • Looking For Work • Lunch • Meal • Meeting • On The Phone • Performance • Permanent Absence • Playing • Presentation • Shopping • Sleeping • Spectator • Steering • Travel • TV • Vacation • Working • Worship • Unknown Note: You can create your own Presence messages to appear on screen, which become available when you program a feature key as a shortcut. The Avaya Aura® Presence Server interworking with the IP Deskphones results in the following: a.
Audio Codecs OR Press the Back soft key to return to the previous step. 7. Press the OK soft key to confirm the Presence state selection. Related topics: Adding a new Presence state message on page 151 Adding a new Presence state message You can add a new Presence state message. To add a new Presence state message: 1. Press the Presnce soft key (press the More.… context-sensitive soft key until Presnce appears). 2. Press the Change soft key. 3. Select Connected or Unavailable from the menu. 4.
Active calls and call features Related topics: Audio Codec Selection on page 152 Audio Codec Ordering on page 152 Audio Codec Selection The Audio Codec Selection allows you to select a codec to use during inbound and outbound calls. The following context-sensitive soft keys are available for selecting the audio codes: • Select: The IP Deskphone attempts to renegotiate the codec for the current call to use the selected codec. • Back: Allows you to return to the Audio Codec screen.
Automatic remote software updates With shared control configured, the following call actions are supported between the PC soft client and the IP Deskphone: • Answer an incoming call • Make a call • End a call • Ignore a call For example, dialing a number from the PC soft client takes the IP Deskphone off-hook and dials as if it were the IP Deskphone dialing the call. Note: 1.
Active calls and call features Busy lamp field The Busy Lamp Field (BLF) is an alternate presence-monitoring mechanism for the IP Deskphone that allows presence functionality on proxies that support BLF. BLF is an icon state for a corresponding Speed Dial key on an IP Deskphone; the icon state tells you if another extension connected to the same SIP server is busy. You do not enable or disable this feature; BLF is configured by your system administrator.
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Chapter 13: Advanced features Viewing the IP Deskphone information To view the Phone Information for the IP Deskphone, press the Services hard key and select Phone Information from the menu. You can view the following information: • Load Ver • Software • E.M Software • Presence • FeatActv • Srv Pkg Location Press the Details soft key to show: • Primary User • Primary Domain • MAC • IP • License server - Status Press the Back soft key to go back to the Phone Information screen.
Advanced features Checking for Updates on page 158 Resetting the IP Deskphone on page 159 Erasing the user data on page 160 Accessing the Services menu Some of the system features require your user password. You must consult with the system administrator or service provider before you can access some of the features. To access the services menu: Press the Services hard key. The IP Deskphone displays the following menu: 1. Search Use to perform local/global search. 2.
Viewing the IP Deskphone information To check for the latest update 1. Press the Services fixed key. 2. Select Check For Updates. 3. Press the Select context-sensitive soft key. 4. Press the Yes context-sensitive soft key check for the latest software and configuration update for your IP Deskphone. OR Press the No context-sensitive soft key to return to the previous menu without checking for an update. Resetting the IP Deskphone Use this feature to log out and reregister to the server.
Advanced features Erasing the user data The IP Deskphone stores user files that you eventually want to delete. These files include: 1. Profiles — user profile settings 2. Sounds — downloaded tones or audio alerts 3. Languages — downloaded language files 4. Images — downloaded image files 5. Logs — ECR-log file, SIP-log files and its archives. 6. System file — IP Deskphone system configuration file (deleting this file returns the IP Deskphone to the factory default configuration settings.
Viewing the IP Deskphone information • All files 7. Choose one of the following: • To enter the selected folder, press the Select soft key. • To delete contents of the selected folder, press the Delete soft key. Note: Note: Folders cannot be deleted because they are on the IP Deskphone. • If you are at the root folder of the flash disk, press the Exit soft key to return to the previous menu. If you are already inside the folder, press the Back soft key to return to the previous menu.
Advanced features language To delete the system file without deleting the user profile: 1. Press the Delete soft key to delete the system file from the list. OR Press the Back soft key to return to the previous menu. 2. Log out or restart the IP Deskphone to complete the process. To delete all files: 1. Press the Next soft key to delete the system file and user profilet. OR Press the Back soft key to return to the previous menu. 2. Log out or restart the IP Deskphone to complete the process.
USB flash drive OR Press the Prefs soft key, and then select Network from the menu. Note: You need to enter an administration password to access the Network menu items. USB flash drive A standard USB flash drive can be used for the following: • To expand the hardware storage in the IP Deskphone. • To support file transfer between a PC and the IP Deskphone to upload specific files or preferences into the IP Deskphone. • To back up data stored in the IP Deskphone.
Advanced features Customizable banner for login If a login banner with login banner text is configured, the IP Deskphone displays the banner text on the screen as the user logs on. Changing the IP Deskphone-configured language does not change the banner text language. The banner appears only for the primary user of an IP Deskphone. In a multiuser configuration, even when the banner text is enabled, the banner does not appear to the secondary user logins. Dismiss the banner screen by pressing OK.
Screensaver/screen lock • IP: IP Deskphone IP Address • Device Licensing/Token usage information: License or token usage information for the IP Deskphone. It is an optional item in the IP Deskphone information. To dismiss the Phone Information - Details screen and return to the previous display, press the Back soft key. Screensaver/screen lock You can lock the display of the IP Deskphone using a timed Screensaver/ Lock.
Advanced features 1. Disable — to the disable the screensaver. 2. Enable (no password) — to enable the screensaver with password-free mode. 3. Enable (with password) — to enable the screensaver with password mode. Press Select to select the currently highlighted setting. Press Back to exit the Screensaver Mode menu. Note: Some options may not appear, depending on configuration. Disable: Disabling the Screensaver displays a message confirming your selection.
Screensaver/screen lock Active Screensaver After the screensaver is enabled, and if the IP Deskphone is idle for the defined delay/time interval, then the screensaver takes control of the IP Deskphone. If Reboot performed while screensaver is displayed If you reboot the IP Deskphone when there is an active screensaver: • If you have enabled autologin, then the screensaver remains active after the IP Deskphone reboots and completes the login.
Advanced features All expansion modules are cleared of programmed keys until the screensaver is deactivated. Selecting images to be viewed as a slideshow You can display all of the screensaver images that have been uploaded to your IP Deskphone in a slideshow format. Images for the IP Deskphone cannot exceed 128 KB. The images must be resized before they are loaded onto the IP Deskphone. To configure images to be displayed as a slideshow, choose Prefs > Display > Display Screensaver > Images > Slideshow.
Service Package Group Support Note: If the selected image is not confirmed, the screen time-outs after 15 seconds; the selected image is disregarded and the IP Deskphone display returns to the Images list screen. Service Package Group Support The Service Package Group Support feature can help you program feature keys on an expansion module. You can view the Group Support feature in the feature key programming user interface and in the Friends list interface of the Address book.
Advanced features 3. Press the Bulk soft key. The Program Key Bulk commands screen appears 4. Press the Up/Down navigation key to highlight Feature key creation. 5. Press the Select soft key. The Create keys screen appears. 6. Press the Up/Down navigation key to highlight the type of programmed keys you want to create by bulk command. You can choose one of the following options: • Speed Dial • Send IM • Call Forward 7. Press the Selectsoft key. The Select Source screen appears.
Service Package Group Support To view existing groups in your Address Book if you selected Groups: 1. Press the Up/Down navigation key to highlight the source data (group) for the bulk key creation. 2. Press the Select soft key to begin the bulk key creation process for the selected group. OR Press the Back soft key to dismiss the screen and return to the screen where you can select the source data for bulk key creation.
Advanced features • Press the Back soft key to dismiss the screen and return to the filter selection screen. After the screen displays the details of the selected Address Book entry, you can do the following: • Press the SendIMsoft key to send an IM to the selected entry. • Press the Edit soft key to modify the displayed address book entry. • Press the Back soft key to dismiss the screen and return to the main address book screen.
Speed Dial List • Press the Select soft key to assign your new address book entry to the group that you selected. • Press the Edit soft key to modify the name of an existing group. • Press the Add soft key to add a new group (invokes the add group screen). • Press the Back soft key to dismiss the screen and return to the previous screen. Add a new group To add a new group: 1. From the Select Group screen, press the Add soft key. 2.
Advanced features A Speed Dial key or one included in a Speed Dial List can cause a call that was placed on hold (when invoked) to be un-held automatically (when call completes), based on a new value that must be configured when a Speed Dial key is created or configured. A feature key provisioned for use as a Speed Dial List has a similar appearance to all other programmed feature keys on the idle screen (or in-call screen). The label used for the selected key is provided through provisioning.
USB flash memory device support Auto-Retrieve flag If you enable the Auto-Retrieve behavior on a Speed Dial key or Speed Dial list entry that is invoked, and place a call on hold to invoke the current key/entry, the IP Deskphone attempts to un-hold the call after the key or entry call completes. For example: • A is talking to B when A invokes their Speed Dial List and selects an entry.
Advanced features • Select — use to enter the selected folder. • Delete — prompts you to delete contents of the selected folder (folders are not deleted because they are on the IP Deskphone). • Exit — If you are at the root folder of the flash disk, the screen is dismissed and you are sent back to the previous menu. If you are already inside a folder, then the Back soft key acts the same as the .. item and moves up one level in the directory structure.
USB flash memory device support • Send — appears only after you select a file. - If you select a file on a USB device and press Send, you can send or copy the selected file to the IP Deskphone. Based on the file extension, the destination folder is selected automatically; for example: PNG files are sent directly to Images folder on the IP Deskphone. - If you select a file on the IP Deskphone and press Send, an error message appears if there is no USB drive plugged into the IP Deskphone.
Advanced features current selection is a sub-folder, selecting .. or the Back context-sensitive soft key moves you up one level in the directory structure. File actions: Selecting a file causes the selected file to copy on to the IP Deskphone flash file system, or can invoke a specific handler for the selected file (configured after this screen is invoked by other mechanisms).
Multi-Level Precedence and Preemption same name may already exist, or actions on the selected file type may not be allowed (configuration flag). Error conditions display a message on the screen. Copying the ring tone from the IP Deskphone to the USB drive 1. Log into the IP Deskphone and plug the USB flash drive into the USB port of the IP Deskphone. 2. Press the Services hard key and choose File Manager. 3. Select the IP Deskphone from the Select Device screen.
Advanced features Overview The Multi-Level Precedence and Preemption (MLPP) service functionality allows you to place calls at varying levels of precedence; that is, you can specify the precedence level of each call you place. Higher precedence calls preempt those lower in precedence when a user has no free call appearances Warning: Emergency 911 calls are preempted when there are no available call appearances and there is an incoming above-Routine precedence call.
Multi-Level Precedence and Preemption by lifting the receiver and entering digits or your phone is on-hook and you are entering digits, you cannot be disturbed by any incoming call. Re-authorization With the re-authorization feature, you are asked to re-enter your password if your user password changes (changed by administrator) while you are logged in to your IP Deskphone.
Advanced features Making an MLPP call from a received Instant Message on page 183 Making an MLPP call by using a programmed speed dial key on page 184 Making an MLPP call by going off-hook There are three ways to go off-hook in order to make a call. 1. Handsfree key. Press the Handsfree key to go off-hook on the primary line (the green line button) and produce a dial tone. 2. Line keys. Press any provisioned line key to go off-hook and produce a dial tone. 3. Handset.
Multi-Level Precedence and Preemption When either Send or Redial is pressed, the IP Deskphone places the call and displays the outgoing call. Making an MLPP call using Inbox/Outbox, Address Book, and Friends List You can place a call from multiple areas of the IP Deskphone interface. including the Inbox/ Outbox, Call Logs, Address book, and Friends list. 1. Press the Inbox or Outbox key, or the Directory key to access your Address Book or Friends list, to choose from a list of previously-stored numbers.
Advanced features 6. Press the Select soft key to select the desired precedence. 7. Press the Send soft key to initiate the call. Making an MLPP call by using a programmed speed dial key You can make an MLPP call by using a programmed speed dial key To make an MLPP call by using a programmed speed dial key 1. Press the pre-programmed speed dial key. 2. Go off-hook. The IP Deskphone displays the off-hook screen containing the address assigned to the speed dial key. 3.
Multi-Level Precedence and Preemption Incoming precedence call display The first line of the IP Deskphone displays the caller's information (From) with the ringing phone icon. The second line displays the precedence level. The third line displays the person who is being called (callee). If the incoming call has a subject, the third line displays the subject alternating with the person who is being called. The display cycles between the two every six seconds.
Advanced features Multiple calls When there are multiple calls on the IP Deskphone, each call is displayed as a single line on the screen. If the line is wider than the screen capacity, scroll left and right to see more information. If there are multiple incoming calls, calls are displayed on the IP Deskphone in the order of precedence from highest to lowest. If the calls have the same precedence, then the calls are displayed in order of the age of the call, from oldest to newest.
Multi-Level Precedence and Preemption Note: Emergency 911 calls can be preempted when there are no available call appearances and there is an incoming above-Routine precedence call. IM sessions cannot be preempted because they do not count as a call appearance. Order of call preemption The following is the order of call preemption: 1. the lowest precedence call 2. If there are multiple calls on the same precedence level, then the following order is used: a. any outgoing call that is unanswered b.
Advanced features Call state Preemption behavior b. The new preemption precedence call screen is displayed. c. The preempting call presents with the appropriate ringing. External preemption The IP Deskphone supports preemption from external sources. The following table describes the IP Deskphone behaviors that occur when receiving a call from an external source with higher precedence than the presented current calls and no call appearances are available.
Multi-Level Precedence and Preemption Call Origination Busy When Call Origination Busy is enabled, incoming calls are prevented from disturbing you when you are in the process of making an outbound call. When your IP Deskphone is on-hook or off-hook and you enter the first digit or character, then any call that comes in during the entry sequence is not presented to you.
Advanced features Incoming call while dialing outbound number + held call with priority lower then incoming call When you enter the first digit or character to make a new call, then any call that comes in during this time is not presented. If the held call is lower in precedence than the incoming call, the held call can be preempted and a notification is shown on screen for both local and remote users. You receive notification that the your held call has been preempted.
Announcement Record / Listen Table 21: Feature interactions with MLPP Feature Interaction Call Parking Not available when MLPP is enabled. Call Transfer - Direct Available, but precedence of call must be maintained. Call Transfer - Consultative Available. The precedence level of the conference is the greatest of all the joined calls. Conference call (Ad-hoc conference) Available. The precedence level of the conference is the greatest of all the joined calls.
Advanced features Abbreviated Dialing Lists Abbreviated Dialing Lists allow you to dial the associated FAC (for example, Abbreviated Dialing List1 Access Code), followed by an index number(for example, 02) specifying which member of the list is to be called. The list can also be modified by dialing the Abbreviated Dial - Prgm Group List Access Code FAC, entering the number of the list (1, 2, or 3), the index of the list to be changed (for example, 05), and the number to be dialed.
Malicious Call Trace Activation Dial the EC500 Self-Administration Access Codes FAC followed by the IP Deskphone extension number plus #, the IP Deskphone station Security Code plus #, followed by the EC500 telephone number plus #. This assigns the telephone number and automatically activates EC500.
Advanced features When Station Lock is activated, calls dialed from the target IP Deskphone result in a busy tone and the IP Deskphone displays a “Forbidden” message. To deactivate station lock, repeat the procedure, dialing the Station Lock Deactivation FAC. 194 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura® User Guide Comments? infodev@avaya.
Chapter 14: Multiuser The Multiuser feature allows multiple SIP user accounts to be active on the IP Deskphone at the same time. This allows a single IP Deskphone to be shared among multiple users each with their own account, allowing each user to receive calls without logging off other users. You can have multiple user accounts (for example, a work account and a personal account) active at the same time on the same IP Deskphone.
Multiuser During the login process, the IP Deskphone can receive calls for user accounts that are already registered; however, other features are not available until the login process is complete. No profile selection prompt is displayed for the secondary account and no profile is created. Automatic login If the automatic login feature is enabled and you were logged in when the IP Deskphone was switched off, the IP Deskphone automatically logs you back in upon startup.
Server failover secondary account takes precedence: it is logged in, and the feature key acts as a Line key. If the account is logged out manually, the programmed feature key becomes available. Secondary account logout You can log out of a secondary account by selecting the secondary account in the Logout Select User screen. This causes the secondary account to be removed from the autologin list. If you restart the IP Deskphone, the secondary account is not logged back in.
Multiuser Upgrade impacts to user profiles In previous releases of the IP Deskphone software, user profiles were associated to user names rather than accounts; one user profile could be associated with multiple user names. After the IP Deskphone is upgraded to SIP Release 3.x or later software, the IP Deskphone may contain user profiles with old user name associations.
Making a call The primary account is always associated to the first (bottom-right) line key of the IP Deskphone. If you are a secondary user, the order of the next available line key is from bottom to top and right to left on the IP Deskphone, followed by the keys on the Expansion Module from bottom to top and right to left.
Multiuser If you initiate a call by pressing a line key, the user account associated with that line key is used when the call is initiated. If you initiate a call from the Address Book or Friends list, the account that is selected to display the list is the same account that establishes the call. In all cases, if you initiate the call by pressing a line key, then the account associated with that particular line key takes precedence.
Instant Messages call appears on the context line. Each line key reflects the most active call state of its account. The active call is affected by operations such as call transfer or call parking. One exception is the New Call action, which uses the primary account by default; this can be overridden by pressing another line key to initiate the call. Joining calls into a specific conference always uses the conference server of the primary account.
Multiuser Modifying settings A number of preferences, in particular Voice Mail and IM settings, are per-account. The main Preferences menu includes a User Settings entry. Selecting this entry prompts you to select a registered account. After selecting an account, a menu appears that lets you modify the settings of that account.
Programmable keys • The red LED is lit if any account has a waiting message. • A special icon (a shaded envelope) is displayed on the line key of each account with a waiting message (unless the account is in a call). Remembering settings after logout For each profile, up to 24 sets of per-account settings are always remembered.
Multiuser Inbox, Outbox, IM log There is a single Inbox, a single Outbox and a single Instant Message log for each profile. The detailed view of the call log entry indicates the local account associated to each entry; that is, the source of outgoing calls and the target of received calls. Call logs and IM logs provide many ways of initiating a call to the address identified by the selected entry, such as lifting the handset. In most cases, the primary account is used.
User status The Friends view always accesses and modifies the address book of the primary account (local or network-based). There is no selection mode for the Friends view. You can only monitor and view the presence information of Friends of the primary account in Friends view. User status This section describes the features associated with the User status.
Multiuser DND mode for each account is persistent. If you restart the IP Deskphone, or log out and log in, the account maintains the original state. Presence Selecting the Presence soft key prompts you to specify which presence state of the account should be modified. The option all lets you configure all accounts to the same presence in one operation. If you select a single account, then the current state of the account is displayed and you are prompted whether it should be changed.
User status Call Forwarding Selecting the Call Forward command from the Services menu prompts you to specify which account must be placed in Call Forward mode. The following is an example of the Call Forward menu: 1. All accounts 2. Disable for all accounts 3. mary@abc.com 4. bob@abc.com 5. alex@abc.com The option All accounts places all accounts in Call Forward mode in one operation and the option Disable for all accounts deactivates Call Forward for all accounts at once.
Multiuser For both a single key and the All accounts key, you can treat the key as a toggle. If no Call Forward or DND operations are selected, pressing the key switches one or all accounts between forwarding to the key's target and not forwarding states. The Call Forward state and target for each account is persistent. If you restart the IP Deskphone or logout and login, the Call Forward state is retained.
Receiving a call Receiving a call When you receive an incoming call, the displayed information shows which account the call is intended to reach. The line key of the corresponding account displays an incoming call icon. The call can be answered by: • pressing the Answer context-sensitive soft key • taking the handset off hook • pressing the headset or handsfree key • pressing the appropriate line key of the account Note: You cannot use a different account to answer the call.
Multiuser 210 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura® User Guide Comments? infodev@avaya.
Index Numerics Busy lamp field ......................................................... 154 3-way calling ............................................................. 130 C A Abbreviated Dialing Lists .......................................... 192 Accessing Instant Messages .................................... 120 Accessing the calls in your Call Inbox during a call .. 112 Accessing the calls in your Call Outbox during a call 115 Accessing the Services menu ..................................
Configuring Instant Messaging ................................. 117 Configuring Instant Messaging pop-ups ................... 118 Configuring the IP Deskphone ................................... 63 Confirmation logon screen ......................................... 60 Copy an image file from the USB drive into the IP Deskphone .................................................. 178 Copy key, creating a feature key using .................... 145 Copy the ring tone from the IP Deskphone to the USB drive ......
Instant Messaging pop-ups, configuring ................... 118 Instant Messaging, configuring ................................. 117 IP Deskphone information, viewing .......................... 157 K Key press behavior .....................................................22 L Line key ...................................................................... 22 Line keys, multiuser .................................................. 198 Location information ...................................................
Precedence .............................................................. 179 Precedence, call transfer with .................................. 185 Precedence, incoming calls with .............................. 184 Precedence, multiple calls ........................................ 186 Preemption ........................................................ 179, 186 Presence state messages, adding new .................... 151 Presence state, configuring ......................................
