Notice

ManualsBrandsAvaya ManualsCordless Telephone1120E

Product Correction Notice (PCN)

Issue Date:

Supplement 2 Date:

June 17, 2011

June 4, 2014

Archive Date:

Dec 31, 2014

PCN Number:

1745H

SECTION 1 - CUSTOMER NOTICE

This PCN address issues

with the following

products and systems:

Earlier versions of the 1120E IP Deskphone, 1140E IP Deskphone,

2007 IP Deskphone, with the Product Engineering Codes (PECs)

and Release Numbers specified in this PCN.

Does this PCN apply to me?

This PCN applies if you are experiencing increasing failures on the

IP Deskphones after 4 or 5 years of use, or if you purchased

1120E, 1140E, or 2007 IP Deskphones manufactured before mid-

year 2008 with the following PECs and Release Numbers

NTYS03AA All Releases

NTYS03ABE6 All Releases

NTYS03AC All Releases

NTYS03ACE6 Release Numbers 1 - 48

NTYS03BA All Releases

NTYS03BBE6 All Releases

NTYS03BC All Releases

NTYS03BCE6 Release Numbers 1 - 48

NTYS03BBGSE6 All Releases

NTYS03BCGSE6 Release Numbers 1 - 8

NTYS03CAE6 Release Numbers 1 - 17

NTYS03DAE6 Release Numbers 1 - 17

NTYS05AA All Releases

NTYS05ABE6 All Releases

NTYS05AC All Releases

NTYS05ABE6 All Releases

NTYS05ACE6 Release Numbers 1 - 47

NTYS05BA All Releases

NTYS05BBE6 All Releases

NTYS05BC All Releases

NTYS05BCE6 Release Numbers 1 - 47

NTYS05BBGSE6 All Releases

NTYS05BCGSE6 Release Numbers 1 - 9

NTYS05CAE6 Release Numbers 1 - 14

NTYS05DAE6 Release Numbers 1 - 14

NTDU96AB70 All Releases

NTDU96AC70E6 All Releases

Summary of content (10 pages)

PAGE 1
Product Correction Notice (PCN) Issue Date: Supplement 2 Date: Archive Date: PCN Number: June 17, 2011 June 4, 2014 Dec 31, 2014 1745H SECTION 1 - CUSTOMER NOTICE This PCN address issues with the following products and systems: Earlier versions of the 1120E IP Deskphone, 1140E IP Deskphone, 2007 IP Deskphone, with the Product Engineering Codes (PECs) and Release Numbers specified in this PCN.
PAGE 2
What you should do when you receive this PCN: No immediate action is required. Should you start to experience an increasing failure rate on the 1120E, 1140E, or 2007 IP Deskphones after they have been in use for 4 or 5 years, you should review the information in this PCN and then contact your Business Partner or Avaya to access the remedies available from Avaya. There are remedies available for customers with or without service contracts.
PAGE 3
the phones have been in use for 4-5 years. For this reason, Avaya has developed a number of remedies for customers to consider, including making a replacement power module available as a separately orderable part, or accessing an Avaya-contracted technical team to complete an on-site hardware upgrade service specifically to address the failures. These remedies are available to customers who have no service contract on the IP Deskphones for a small fee per phone*.
PAGE 4
Does applying this PCN disrupt my service? Applying this PCN will have minimal, if any service disruption. Business Partners or End-Customers can purchase replacement power modules and complete the rework on the 1120E and 1140E IP Deskphone models at the end-user customer site at their own pace to avoid service disruption.
PAGE 5
How to determine if your product is affected: Customers experiencing increasing failures on 1140E, 1120E, and 2007 IP Deskphones, should confirm if the Product Engineering Codes (PECs) and Release Numbers match those noted in the “Does this PCN apply to me’ section of this PCN. To identify the PEC and Release Number on the IP Deskphone, see the following labeled diagram of the product label on the back of the unit which shows the different fields on the label.
PAGE 6
SECTION 1A – PATCH INFORMATION Note: Customers are required to backup their systems before applying the Patch.
PAGE 7
Material Coverage Entitlements: PCN material and Customer options will be provided at the costs noted in this Product Change Notice. Option to Purchase Power Module Business Partners can purchase the replacement power modules direct from Avaya to perform the rework of the 1120E and 1140E IP Deskphones for enduser customers. To order power modules from Avaya, Business Partners and Distributors can send a Purchase Order for order code ‘NTYS17PMPP’ to their Avaya Order Management contact.
PAGE 8
For further information on the options covered in this PCN, contact an Avaya Representative by sending an email to: pcush@avaya.com. Please put ‘PCN 1745H’ as the email subject, and include responses to the questions below in the email. Customer Specific Information Required: In order to identify the best remedy available for your specific customer situation, please provide the following customer specific information.
PAGE 9
Remote or On-site Services Labor Avaya Services or an Avaya BusinessPartner will exclusively determine the delivery method of this PCN. The primary delivery method will be via Remote Services. On-site Services technician delivery or a combination of Remote and On-site delivery may be required and will be determined exclusively by Avaya Services or Avaya Business Partner.
PAGE 10
Avaya Authorized BusinessPartner Service Coverage Entitlements: Authorized BusinessPartner Avaya authorized BusinessPartners are responsible the implementation of this PCN on behalf of their customers. for © 2011 Avaya Inc. All Rights Reserved. All trademarks identified by the ® or TM are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.