Notice

the phones have been in use for 4-5 years. For this reason,
Avaya has developed a number of remedies for customers to
consider, including making a replacement power module available
as a separately orderable part, or accessing an Avaya-contracted
technical team to complete an on-site hardware upgrade service
specifically to address the failures. These remedies are available
to customers who have no service contract on the IP Deskphones
for a small fee per phone*.
Additional remedies include receiving a significant manufacturer’s
rebate on any 1120E, 1140E and 2007 IP Deskphones returned,
providing a $90.00 per unit credit to be used towards the
purchase of any new Avaya IP Deskphone products.
Important Limitation:
Avaya is not offering free of charge replacements for all
units that fail.
*Some restrictions apply which are listed in this PCN. The power
module replacement is only applicable to the 1120E and 1140E IP
Deskphones, and cannot be applied to the 2007 IP Deskphone.
The on-site hardware upgrade service is not available in all global
regions.
What is the nature
of the PCN?
Hardware
This PCN addresses
and resolves
the following issues:
Potential for high failure rate of the 1120E, 1140E, and 2007 IP
Deskphones after 4-5 years of use.
Level of Risk/Severity
Class 1=High
Class 2=Medium
Class 3=Low
Class 2
Is it required that this PCN
be applied to my system?
No. This PCN can be applied if a customer is experiencing an
increasing failure rate on the 1140E, 1120E, and 2007 with the
specified Product Engineering Codes and Release Numbers in this
PCN. Any customer who has the 1140E or 1120E IP Deskphones
with the specified Product Engineering Codes and Release Number
in this PCN can purchase the separately orderable power modules,
access the on-site hardware upgrade service option, or receive a
manufacturing rebate that can be used towards the purchase of
other Avaya products, even before any significant failure rates
have been experienced. The power module replacement is
applicable to the 1120E and 1140E IP Deskphone models only,
and cannot be applied to the 2007 IP Deskphone. The only
remedy for customers with 2007 IP Deskphones is to receive a
manufacturing rebate that can be used towards the purchase of
Avaya products.
The risk if this PCN
is not installed:
Some customers may experience product failures.
Is this PCN for US
customers, non-US
customers, or both?
Both