Notice

Does applying this

PCN disrupt my

service?

Applying this PCN will have minimal, if any service disruption.

Business Partners or End-Customers can purchase replacement power

modules and complete the rework on the 1120E and 1140E IP

Deskphone models at the end-user customer site at their own pace to

avoid service disruption. Alternatively, the on-site hardware upgrade

service is completed in a scheduled visit to the customer location, and

is performed by an Avaya-contracted technical team through normal

business hours or after-hours depending on the end-customer’s

preference.

On a per user basis, the on-site hardware upgrade service requires the

Avaya contracted team member to un-plug the end-users’ 1120E or

1140E IP Deskphone, take the set to a central work area where the

small hardware upgrade is performed by Technical personnel, taking

less than 10 minutes. The actual hardware upgrade is completed using

a screwdriver only and includes the following steps: the IP Deskphone

is taken apart, the power module inside the set is removed and

replaced with a new different power module, and the set is screwed

back together. A start up test is performed, the IP Deskphone is

returned to the end-users’ desktop, plugged in as it was before, and

left ready to use by the same original user. No additional provisioning

or programming is required.

Alternatively, in some customer locations, it can be more efficient to

perform the hardware rework right at the users’ desktops.

This same procedure can be completed by the Business Partner or a

technically competent end-user in some cases, who prefers to purchase

the separately orderable power modules and do the rework themselves.

A video and Operating Procedure document are available at the

following link that shows and describes how to do the hardware rework

on the 1120E and 1140E IP Deskphones:

ftp://ftp.avaya.com/incoming/Up1cku9/tsoweb/11001200/power_module_install.zip

Note that this procedure cannot be completed on the 2007 IP

Deskphone. The only remedy for customers with 2007 IP Deskphones

is to receive a manufacturing rebate that can be used towards the

purchase of Avaya products.

Installation of this

PCN

is required by:

Avaya Remote or On-Site Services and/or Avaya Authorized Business

Partner only. End-User customers who choose to complete the rework

themselves using the separately orderable power modules accept full

responsibility if product failures result from the rework activity.

Release notes and

workarounds are

located: