Notice

How to determine if your
product is affected:
Customers experiencing increasing failures on 1140E, 1120E, and
2007 IP Deskphones, should confirm if the Product Engineering
Codes (PECs) and Release Numbers match those noted in the
“Does this PCN apply to me’ section of this PCN.
To identify the PEC and Release Number on the IP Deskphone, see
the following labeled diagram of the product label on the back of
the unit which shows the different fields on the label.
Required materials
(If PCN can be
customer installed):
The power modules are orderable in boxes of 96 using Product
Engineering Code NTYS17PMPP. (Quantity ‘one’ of NTYS17PMPP
is equal to 96 power modules.) Note that this code will be
changing to NTYS17PMPQ in the August 2014 timeframe, and
orders for NTYS17PMPP will be automatically substituted with
NTYS17PMPQ based on availability. The two codes are exactly
the same product, as described in this PCN 1745H Supplement 3.
The NTYS17PMPP is in the Avaya GPPC Catalogue and is Generally
Available as of May 5, 2014. This code is no longer on Controlled
Release. The price of the box is $576.00.
Due to special packaging, Avaya does not ship the power modules
individually, and customers must order a full box of 96 power
modules. The power module replacement is applicable to the
1120E and 1140E IP Deskphones with the PECs and Release
Numbers noted in this PCN only, and cannot be applied to the
2007 IP Deskphone.
Provisioning /
Installation
instructions
(If PCN can be
customer installed):
A video and Operating Procedure document are available at the
following link that shows and describes how to do the hardware rework
on the 1120E and 1140E IP Deskphones using the separately orderable
power modules. Note that this procedure cannot be completed on the
2007 IP Deskphone.
ftp://ftp.avaya.com/incoming/Up1cku9/tsoweb/11001200/power_module_install.zip