Notice

Material
Coverage
Entitlements:
PCN material and Customer options will be provided at the costs noted in this
Product Change Notice.
Option to Purchase Power Module
Business Partners can purchase the replacement power modules direct from
Avaya to perform the rework of the 1120E and 1140E IP Deskphones for end-
user customers. To order power modules from Avaya, Business Partners and
Distributors can send a Purchase Order for order code ‘NTYS17PMPP’ to their
Avaya Order Management contact. The price for one box of 96 power modules
is US $576.00. Note that the orderable code NTYS17PMPP will be changing to
NTYS17PMPQ in the August 2014 timeframe, and orders will be automatically
substituted based on availability.
On-site Hardware Upgrade Option
Another recommended remedy for customers is to contact Avaya to schedule
an on-site hardware upgrade of all existing 1120E and 1140E IP Deskphones at
a customer location, to be completed by an Avaya-contracted technical team.
This service is available to end-customers with and without a service contract
on the IP Deskphones.
Some requirements and restrictions apply to this option, including
 A minimum charge of $2500.00 per visit for customers with no extended
warranty coverage and who have fewer than 100 units at their location
($2500.00 is the minimum cost for a site visit, and applies to a
customer site visit of 100 phones or less at one location).
 Some 1140E hardware vintages and all 2007 IP Deskphones cannot be
upgraded at the customer site and would not qualify for this on-site
hardware upgrade service. Hardware vintages at the customer site
must be confirmed by the customer prior to scheduling the on-site visit
with Avaya. On-site service charges will still apply if the hardware
vintages cannot be upgraded during the on-site visit due to the noted
restrictions.
 This on-site service is not offered in all Global Regions.
 Upon confirmation that site restrictions have been met, the end-
customer purchases the separately orderable PEC code (NTYS01PMOS)
for the total of all existing units at their site at US$25 per unit, either
through their Business Partner or direct with Avaya. The customer will
not be charged for units that do not require the hardware upgrade,
down to the minimum site charge of $2500.00.
 The End Customer provides a contact that can help arrange the dates
and details around the customer visit with the Avaya contracted team
and provide access for the Avaya contracted team at the customer
location.
For more information on this on-site option, please contact Paddy Cush, Avaya
Senior Product Manager at [e-mail] to confirm if this option is
available for your customer.
Trade In Trade Up for New Avaya IP Deskphones
For customers who may already be planning a system wide upgrade including
purchasing new IP Deskphones, Avaya encourages those end-customers to
consider Avaya’s ‘Trade In Trade Up’ program which provides a defined dollar
rebate for any equipment that is traded in when purchasing new Avaya
equipment.
Under the ‘Trade In Trade Up’ option, for end-customers experiencing the failures due to the power
module issue described in this PCN, a per unit credit of $90.00 will apply. The intent is to
encourage end-customers to trade these models in and receive this significant credit that will apply
when purchasing new Avaya IP Deskphones. In order to be entitled to this per unit credit, the
customer needs to return their old units to Avaya.