Notice

For further information on the options covered in this PCN, contact an Avaya Representative by
sending an email to: [e-mail]. Please put ‘PCN 1745H’ as the email subject, and include
responses to the questions below in the email.
Customer Specific Information Required: In order to identify the best remedy available for
your specific customer situation, please provide the following customer specific information.
 What model of set does the customer have that is failing? * (1120E, 1140E, 2007)
 How many total number of units does the customer have? (working and non-working)
 How many units have failed to date?
 How many of those have already been replaced?
 What are the manufacturing dates for the failed units? *
 What are the manufacturing dates for the general population of the phones at the
customer?
– When did the customer purchase and deploy the phones?
– Were they purchased over time, or all at once?
 Are all the phones at one customer location, or at multiple locations. If multiple locations,
please list how many 1120E and 1140e phones total are at each location and include the
city for each location.
 Is the customer running a full Gigabit network? That is, are both Ethernet ports on the
phone running at Gigabit speed? Or, one port at Gigabit, the other at 10/100? Or, both at
10/100?
 Does the customer have an extended warranty on these units?
– If yes: Is the extended warranty service contract direct with Avaya, or thru a
Partner?
– If direct thru Avaya, what service terms are they entitled to?
– If thru Partner, who is the Partner?
– If no: Is there a Partner still involved?
– If yes, who is the Partner?
– If no, who were the sets purchased through initially? Or, where were
the sets purchased initially?
* This determines if on-site hardware upgrade is applicable as an available option to the
customer.
Avaya Customer
Service Coverage
Entitlements:
Customers under the following Avaya coverage:
-Warranty
-Full Coverage Service Contract*
-On-site Hardware Maintenance Contract*
Help-Line
Assistance
Per the Terms of the Service Contract.