Notice

Remote or
On-site
Services Labor
Avaya Services or an Avaya
BusinessPartner will exclusively
determine the delivery method of this PCN.
The primary delivery method will be via
Remote Services. On-site Services
technician delivery or a combination of
Remote and On-site delivery may be
required and will be determined exclusively
by Avaya Services or Avaya Business
Partner.
Avaya Remote Services labor (for 7x24 and
8x5 Service Agreement customers) to
implement this PCN is 7x24 excluding
Avaya designated holidays. On-site
Services labor (for 7x24 and 8x5 Service
Agreement customers) to implement this
PCN is billable at current per incident rates
unless determined as required by Avaya
Services or an Avaya Business Partner.
This is per the contract terms found in the
associated Services Agreement Supplement
or Services Offer Definition.
Note: This PCN is deemed remotely
installable by Avaya. Customer requested
On-site Services support is billable at the
current per incident rates.
Customers under the following Avaya coverage:
-Software Support
-Software Support Plus Upgrades
-Remote Only
-Parts Plus Remote
-Remote Hardware Support
-Remote Hardware Support w/ Advance Parts Replacement
Help-Line
Assistance
Per the Terms of the Service Contract
Remote or
On-site
Services Labor
Per the Terms of the Service Contract
Per Incident Customer
(No Avaya Warranty or Avaya Service Contract)
Help-Line
Assistance
Current Per Incident Rates Apply
Remote or
On-site
Services Labor
Current Per Incident Rates Apply
Avaya Product Correction Notice Support Offer
The Avaya Product Correction Support Offer provides out-of-hours
support for remote and on-site technician installable PCNs, and Avaya
installation for all Avaya issued PCNs that are classified as “Customer-
Installable”. Refer to the PCN Offer or contact your Avaya Account
Representative for complete details.