Avaya 1140E IP Deskphone with SIP Software on Avaya Aura® User Guide Release 4.4 16-604274 Issue 01.
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Contents Chapter 1: Revision history............................................................................................... 11 Chapter 2: Regulatory and safety information................................................................. 13 Chapter 3: Introduction to the Avaya 1140E IP Deskphone............................................ 17 Basic features...........................................................................................................................................
Connecting the handset................................................................................................................... Connecting the headset (optional)................................................................................................... Selecting the headset tuning parameter........................................................................................... Connecting the LAN ethernet cable..............................................................................
Adding a contact to your Address Book.................................................................................................... Editing a contact in your Address Book.................................................................................................... Copying information to the Address Book................................................................................................. Searching for a contact in the Address Book.......................................................
Feature key autoprogramming......................................................................................................... 149 Using Call Forward.................................................................................................................................... 151 Configuring Do Not Disturb....................................................................................................................... 153 Configuring a Presence state..........................................
Abbreviated Dialing Lists........................................................................................................................... 195 Change Class of Restriction...................................................................................................................... 195 Change Coverage..................................................................................................................................... 196 EC500 Self Administration...............................
Avaya 1140E IP Deskphone with SIP Software on Avaya Aura® User Guide November 2013
Chapter 1: Revision history November 2013 Standard 01.01. This is a new document to support SIP Software Release 4.4 on Avaya Aura®.
Revision history 12 Avaya 1140E IP Deskphone with SIP Software on Avaya Aura® User Guide Comments? infodev@avaya.
Chapter 2: Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Regulatory and safety information Table 1: EMC Compliance Jurisdiction Standard Description United States FCC CFR 47 Part 15 Class B Emissions: FCC Rules for Radio Frequency Devices (see Notes 1 and 2) Canada ICES-003 Class B Emissions: Interference-Causing Equipment Standard: Digital Apparatus Australia/New Zealand AS/NZ CISPR 22 CISPR Class B Emissions: Information technology 22 equipment - Radio disturbance European Community EN 55022 Japan Class B Emissions: Information technology equipmen
DenAn regulatory notice for Japan Warning: Please be careful of the following while installing the equipment: • Please only use the connecting cables, power cord, AC adaptors shipped with the equipment or specified by Avaya to be used with the equipment. If you use any other equipment, it may cause “failures, malfunctioning, or fire”. • Power cords shipped with this equipment must not be used with any other equipment. If the above guidelines are not followed, it may lead to death or severe injury.
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Chapter 3: Introduction to the Avaya 1140E IP Deskphone Your Avaya 1140E IP Deskphone brings voice and data to your desktop. The IP Deskphone connects directly to a Local Area Network (LAN) through an Ethernet connection. The IP Deskphone with SIP software communicates using Session Initiated Protocol (SIP) after the software is upgraded to a SIPenabled version. In this guide, user-defined feature key labels appear beside the keys and context-sensitive soft keys labels appear directly above the keys.
Introduction to the Avaya 1140E IP Deskphone • high-quality speaker phone • volume control keys for adjusting the ringer, speaker, handset, and headset volume • six specialized feature keys: - Quit - Directory - Inbox - Outbox - Services - Copy • six call-processing fixed keys: - Mute - Handsfree - Goodbye - Instant Message Log - Headset - Hold • gigabit Ethernet ports • built-in gigabit Ethernet switch for shared PC access • headset jack with an On/Off key • USB port to support a keyboard or mouse Note: P
Avaya 1140E IP Deskphone controls • the capacity to attach up to three Expansion Modules for Avaya 1100 Series IP Deskphones, adding up to 54 programmable feature keys • Wireless headset support using Bluetooth® wireless technology,compatible up to Bluetooth 2.1 Note: Backward compatible for Bluetooth 1.2 headsets. Simple Secure Pairing is supported with Bluetooth 2.1 compliant headsets. Avaya 1140E IP Deskphone controls This section describes the controls on your 1140E IP Deskphone.
Introduction to the Avaya 1140E IP Deskphone Key Function The keys on either side of the telephone display screen are User-defined feature keys, with labels that are displayed on the telephone display screen. The system administrator can reserve some keys for specific functions during tasks and for advanced configuration. You can define these keys for specific functions, such as Call Forward. Note: The key on the lower right is reserved as your default line key.
Avaya 1140E IP Deskphone controls Key Function Press the Goodbye/Release key to terminate an active call. When multiple calls are active, press the Goodbye/ Release key to end the highlighted call. Press the Goodbye/Release to close menu navigation or cancel user tasks. Press the Expand key to access the Instant Messaging Log. Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.
Introduction to the Avaya 1140E IP Deskphone Key Function 4. Check For Updates—check for the latest software and configuration update for the IP Deskphone. 5. Reset Phone—reset your IP Deskphone. 6. File Manager—manage the IP Deskphone file system and USB Devices attached to the IP Deskphone. 7. Logging System—enable or disable the logging process. 8. Phone Information—view information about the hardware and software on your IP Deskphone, including user and location information.
Avaya 1140E IP Deskphone display Key press behavior The behavior of the IP Deskphone when you press a fixed key is as follows. Goodbye/Release, Mute, Hold, Headset, Handsfree and Hookswitch If there is an active established call, the key action applies to this active call. If there is no active call, the key action is applied to the call that is highlighted in the list of calls.
Introduction to the Avaya 1140E IP Deskphone Cleaning the Avaya 1140E IP Deskphone LCD display screen To clean the LCD display screen, gently wipe with a soft, dry cloth. Caution: Do not use any liquids or powders on the IP Deskphone. Using anything other than a soft, dry cloth can contaminate IP Deskphone components and cause premature failure. Context-sensitive soft keys Your Avaya 1140 IP Deskphone has four context-sensitive soft keys beneath the LCD screen.
Context-sensitive soft keys Item Function • To type letters, the abc context-sensitive soft key must be displayed. • To type numbers, press the abc context-sensitive soft key to display the 123 context-sensitive soft key on the menu list. Msgs Press the Msgs context-sensitive soft key to access the following features: 1. Voice Mail—use to call your Voice Mail number. 2. Instant Messaging—use to access the Instant Messaging Inbox/Outbox. 3. Missed Call Notification—use to access your Missed Call details.
Introduction to the Avaya 1140E IP Deskphone Item Function More... Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys. The next available menu list contains the following context-sensitive soft keys: [ScrnSvr] [Presnce] [Prefs] [More…] When you press the More… context-sensitive soft key for the second time, the following context-sensitive soft keys appear on the menu list.
Context-sensitive soft keys Item Function • Wired, USB (if wired, then select type 1, 2 or 3) • Enable HID Commands (enable or disable) • MHA Headset Type • MHA Back Light (enable or disable) • Monitor Audio Quality—used to view details about the audio quality of an active call. Bluetooth Setup • Enable Bluetooth (enable or disable) • To unpair a device, select UnPair.
Introduction to the Avaya 1140E IP Deskphone Item Function • Search Method • Incoming Privacy • Outgoing Privacy • # Ends Dialing • Hold Mode: Private • Time 6. Network—use to access the following: • Server Settings • Device Settings • Diagnostics • Disable screensaver • Licensing • Lock 7. USB Locks—use to lock or unlock the following USB devices: • USB Mouse • USB Keyboard • USB Headset • USB flash drive 8.
Context-sensitive soft keys Idle display screen after dial pad input After you enter information using the dial pad (there is no dial tone or preceding line selection), the context-sensitive soft keys displayed on the idle screen appear as shown in the following figure. Figure 4: Idle display screen after dial pad input The following table lists the context-sensitive soft keys that you can use to access menu items after dial pad input.
Introduction to the Avaya 1140E IP Deskphone Figure 5: In-call context-sensitive soft keys Table 4: Menu items accessed during an in-call session through context-sensitive soft keys Item Function Conf Press the Conf context-sensitive soft key to obtain a dial tone to place another call during an active call or to make a conference call. The Conf context-sensitive soft key behaves like the NewCall context-sensitive soft key.
Context-sensitive soft keys Item Function • f you press the More… context-sensitive soft key once from the first menu list, you access the following context-sensitive soft keys: [NewCall] [Prefs] [blank] [More.…] • If you press the More… context-sensitive soft key from the first menu list twice times, you return to the first menu list with the following context-sensitive soft keys.
Introduction to the Avaya 1140E IP Deskphone Item Function • # Ends Dialing • Hold Mode: Private • Time 6. Network—use to access the following: • Server Settings • Device Settings • Diagnostics • Disable screensaver • Licensing • Lock 7. USB Locks—use to lock or unlock the following USB devices: • USB Mouse • USB Keyboard • USB Headset • USB flash drive 8. User Settings—use to modify the following: • Call Settings • IM Settings • Voice Mail Settings • Change Location (blank) No soft key label.
Navigation keys Navigation keys This section provides information about the keys you can use to navigate within the menus of your Avaya IP Deskphone. Note: Menu items are sorted by number. You can select menu items in one of the following ways: • Press the corresponding number on the dialpad and then press the Select soft key. • Use the navigation key to scroll through the menu to highlight the item you want to select and then press the Select soft key.
Introduction to the Avaya 1140E IP Deskphone Note: To scroll through a list of items, you can press and hold the up or down key.
Visual indicators Component Icon On hold Missed call Table 6: Display screen icons — Feature button icons Component Icon Do Not Disturb Call Forward Speed Dial list Table 7: Display screen icons — Instant Messaging Component Icon New, Unread Read Replied to Sent/forwarded Table 8: Display screen icons — Inbox Component Icon Incoming Call Answered Incoming Call Missed, New Incoming Call Missed, Reviewed Avaya 1140E IP Deskphone with SIP Software on Avaya Aura® User Guide November 2013 35
Introduction to the Avaya 1140E IP Deskphone Table 9: Display screen icons — Presence Component Icon Terminated Connected Inactive Unavailable Busy or Offline Active Available On the Phone Unknown Visual Alerter/Message Waiting Indicators The red LED light at the top right of the IP Deskphone lights to indicate incoming calls or when a caller leaves you voice mail. The blue LED light at the top left of the IP Deskphone lights to indicate when you receive a new Instant Message.
Using a USB Mouse Using a USB Mouse The IP Deskphone is equipped with a USB port in which you can connect a USB mouse. You can use the USB mouse to activate context-sensitive soft key items and menu items. Use your mouse to click a context-sensitive soft key label of the LCD screen to activate that item. When a menu is open, double-click on a menu item to activate it or click on the item to highlight it. For example, you can click the View context-sensitive soft key label to open that menu.
Introduction to the Avaya 1140E IP Deskphone your IP Deskphone and features such as Address Book, Instant Message logs, and Call Outbox are inaccessible. Your ID and password also prevent unauthorized access to your user profile. Related topics: Secure connection on page 38 Secure connection Call security is identified by the presence of a security icon (padlock) that is displayed on the IP Deskphone screen.
Chapter 4: Accessing the Avaya 1140E IP Deskphone You require a log on ID and a password to log on to a server with your Avaya 1140E IP Deskphone.
Accessing the Avaya 1140E IP Deskphone Configuring the duration of the login on page 43 Logging on multiple user accounts on page 44 Automatic login Before you first receive your Avaya 1140E IP Deskphone, your system administrator can configure your IP Deskphone with your user logon and password. If this is the case, after you plug in the IP Deskphone you can use it without further configuration.
Logging on IP Deskphone returns to the Current Domain page, and the new domain appears. Back • Press the Back context-sensitive soft key to keep existing configurations and return to the previous menu. Password protection for domains This feature supports admin password protection for editing of the domain and is not required for switching domains. If you log on using the administrator password, you can use the editing domain option for both the Current Domain state and Domain List state.
Accessing the Avaya 1140E IP Deskphone • Press the Change context-sensitive soft key to change the current language. Back Navigation key cluster • Press the Back context-sensitive soft key to keep existing language and return to the User Login screen. 2 .Press the Up/Down navigation key to highlight the new language you want to use. Select 3. Choose one of the following: Back • Press the Select context-sensitive soft key to change the language to the highlighted language from the list.
Logging on 3. Press the Login soft key. If Authentication is enabled by your system administration, you are presented with the Authentication ID screen. The authentication ID is autofilled with your user ID. If Authentication is not enabled, a new screen appears and prompts you for your password: • Press the abc/123 soft key to toggle between alphanumeric or numeric input. • Use the dialpad to enter your authentication ID login at the prompt. • Press the Login soft key. 4.
Accessing the Avaya 1140E IP Deskphone Note: If you press the Timed context-sensitive soft key, you must then configure the duration of the login. 2. Press the Period context-sensitive soft key to toggle the logon duration entries between hours or days. 3. Do one of the following: • Use the dialpad to enter the number of hours or days you want to remain logged on and press the Next context-sensitive soft key. • Press the Back context-sensitive soft key to return to the permanent logon screen.
Timed logoff Timed logoff When you determine a logon time other than permanent, the IP Deskphone reminds you of your expiry time. Related topics: Timed logoff while IP Deskphone is idle on page 45 Timed logoff while on a call on page 45 Timed logoff while IP Deskphone is idle When the login time expires and the IP Deskphone is idle (not on a call), you can do one of the following at the prompt: • Press the Yes context-sensitive soft key to log off immediately.
Accessing the Avaya 1140E IP Deskphone Selecting a location When you first login to the IP Deskphone, the system prompts you for a location. The location you select is saved in your User Profile. Depending on your service provider, the Enhanced Emergency Service uses the location you select or the Directory Number (DN) on the call server, when handling emergency calls. The configuration of the call server determines how emergency service calls are handled by your IP Deskphone.
Confirmation logon screen • Instant Messaging settings and Instant Message Inbox/Outbox • Default dialing (alpha/numeric) • Call Ignore action (local/network) • Search method (Name, First character, Index) • User Presence selection • Dialing pattern default (alpha/numeric) • Address Book entries • Call Inbox and Call Outbox entries • Programmable keys configuration • # Ends dialing configuration Related topics: Overwriting your personal Address Book on page 47 Overwriting your personal Address Book When a
Accessing the Avaya 1140E IP Deskphone Logging off from the IP Deskphone To log off from the IP Deskphone: 1. Press the Services fixed key, and then select Logout from the menu. 2. Press the abc/123 soft key to toggle between alphabetic or numeric input. 3. Use the dialpad to enter your password at the prompt. 4. Choose one of the following: • Press the Logout soft key to complete the logout process. The IP Deskphone returns to the User Login screen.
Making an emergency call the loudspeaker is already on, and you press the hang up button, nothing happens. The call is not disconnected. When you make an emergency call, the location of the IP Deskphone is forwarded to the PSAP. Note: When the IP Deskphone is waiting for the user to log on or it is blocked by a screen saver, you can still make an emergency call. If you pick up the handset, a message "Emergency calls only" appears and the IP Deskphone can be used for making only emergency calls.
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Chapter 5: Installing the 1140E IP Deskphone This chapter describes how to install and connect your 1140E IP Deskphone. Before you begin Caution: Do not plug your IP Deskphone into a regular telephone jack. This can result in severe damage to the IP Deskphone. Consult your system administrator to ensure that you plug your telephone into a 10/100/1000 BaseT Ethernet jack. Caution: Your IP Deskphone is designed for use in an indoor environment only.
Installing the 1140E IP Deskphone • Installing additional cables • Wall-mounting the IP Deskphone (optional) The following figure shows the connections on the IP Deskphone. Figure 6: IP Deskphone connections Warning: Ensure that the protective rubber cap on the Expansion Module port is in place when the port is not in use. Connection of anything other than the proper Expansion Module connector to this port can cause damage to the IP Deskphone.
Connecting the components Figure 7: Wall-mount lever.
Installing the 1140E IP Deskphone Figure 8: Remove the stand cover Connecting the AC power adapter (optional) Your 1140E IP Deskphone supports AC power or Power over Ethernet (PoE) options, including IEEE 802.3af standard power. To use local AC power, use only the Avaya-approved Global Power Supply (NTYS17xxE6). You can order the Avaya-approved AC adapter separately. Warning: Use only the approved Avaya AC Adapter with your IP Deskphone.
Connecting the components Connecting the handset Use the following procedure to connect the handset to the IP Deskphone. 1. Connect the end of the handset cable with a short straight section to the handset. 2. Connect the end of the handset cable with the long straight section, into the RJ-9 handset jack marked with the handset symbol on the back of the IP Deskphone. The handset symbol is as follows: 3. Form a small bend in the cable. 4.
Installing the 1140E IP Deskphone - Monaural Headset: Plantronics Model number: HW251N (Part number: 75100-06) with cable Model Number: A10 (Part Number: 66268-02) - Binaural Headset: Plantronics Model number: HW261N (Part number: 75101-06) with cable Model Number: A10 (Part Number: 66268-02) • Type 3: Binaural Headset - Binaural Headset: GN Netcom Model number: GN 4800 (Part number: 48492-09) After you select a headset, the corresponding tuning parameters are applied automatically.
Connecting the components Installing additional cables If applicable, you can plug an optional USB device such as a USB mouse or a USB keyboard into your IP Deskphone. Connect the USB cable to the USB port on the back of the IP Deskphone.
Installing the 1140E IP Deskphone 3. Use the marks as a guideline for installing the wall-mount screws (not provided). Install the screws so that they protrude 3 millimeters (mm) (1/8 inch) from the wall. 4. Install the IP Deskphone stand mounting holes over the screw heads as indicated in the following figure — Method A. You need to remove the IP Deskphone from the wall to adjust the lower screws. 5.
Entering text until you hear an audible click. Ensure the IP Deskphone is securely locked in position. Note: To add an Expansion Module for Avaya 1100 Series IP Deskphones, see Expansion Module for Avaya 1100 Series IP Deskphones (SIP Software) User Guide (NN43110-301).
Installing the 1140E IP Deskphone Entering text using the IP Deskphone dialpad For applications that offer text input, when you use the dialpad to enter text the system activates the abc/123 context-sensitive soft key. You can toggle between numeric and alphabetic input as follows: • When the context-sensitive soft key label is abc, you can enter alphabetic text. • When the context-sensitive soft key label is 123, you can enter numbers.
Entering text Character Name ^ carat ? question mark ! exclamation point ( left parentheses ) right parentheses , comma \ backslash / forward slash : colon ; semi-colon ~ tilde = equal + plus 1 numeral 1 Note: No letters are associated with the 0 key; however, double-pressing it inserts a blank character (a space).
Installing the 1140E IP Deskphone or • Press the On context-sensitive soft key to turn on alphanumeric dialing. • Press the Back context-sensitive soft key to keep existing configurations and return to the Preferences menu. To disable alphabetic mode and configure numeric mode as the default: 1. Press the Prefs context-sensitive soft key, and then select Misc Options. Highlight Alpha Dialing, and then press the Change context-sensitive soft key. 2.
Entering text USB Keyboard Key IP Deskphone Fixed Key F2 Expand F3 Inbox F4 Outbox F5 Address Book F6 Copy F7 Volume Down F8 Volume Up F9 Mute F10 Hold F11 Headset F12 Handsfree Break Goodbye (Release) Backspace Left arrow of Navigation Cluster Arrow Left Left arrow of Navigation Cluster Arrow Right Right arrow of Navigation Cluster Arrow Up Up arrow of Navigation Cluster Arrow Down Down arrow of Navigation Cluster Enter Enter Avaya 1140E IP Deskphone with SIP Software
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Chapter 6: Configuring the Avaya 1140E IP Deskphone You can adjust a few settings of the Avaya 1140E IP Deskphone to conform to the environment where you want to use the IP Deskphone. These settings are saved to your User Profile. This chapter describes some of the settings that you can customize on your IP Deskphone.
Configuring the Avaya 1140E IP Deskphone Related topics: Configuring the backlight on page 66 Configuring the backlight Configuring the length of time the LCD screen remains backlit on the IP Deskphone also adjusts the Expansion Module backlight time if you have an Expansion Module connected to your IP Deskphone. To configure the amount of time the LCD screen remains backlit: 1. Press the Prefs soft key, select Display > Display Settings and then select Backlight from the menu. 2.
Configuring Menu Auto back-out Configuring Menu Auto back-out You can use the Menu Auto back-out feature to configure the time interval required for the IP Deskphone to go back to the idle screen when the IP Deskphone is left inactive. To configure Menu Auto back-out: 1. Press the Prefs soft key, choose Display, and then Menu Auto back-out. 2. Press the Select soft key. OR Press the Back soft key to return to the previous menu. 3.
Configuring the Avaya 1140E IP Deskphone Selecting a ring pattern You can use the ring pattern feature to select the ring pattern for an incoming call. To select the ring pattern for an incoming call: 1. Press the Prefs soft key, select Audio, select Tones, and then select Ring Pattern. 2. Press the Up/Down navigation key to scroll through and highlight the different ring patterns displayed on the LCD screen. 3. Press the Select soft key to configure the ring pattern and return to the Tones menu.
Adjusting the volume Adjusting the ring volume You can adjust the ring volume for an incoming call. To adjust the ring volume for an incoming call: 1. Press the Prefs soft key, select Audio, select Tones, and then select Alerting Volume. 2. Press the Left/Right navigation keys. OR Press the Up/Down navigation keys. OR Press the Volume fixed keys. 3. Press the Set soft key to configure the selected volume and return to the Tones menu.
Configuring the Avaya 1140E IP Deskphone Note: To adjust the volume during a call, use only the Volume + and Volume - fixed keys. 3. Press the Set soft key to configure the selected volume and return to the Voice menu. OR Press the Back soft key to keep existing configurations and return to the Voice menu. You can adjust the headset volume on the IP Deskphone. To adjust the headset volume: 1. Press the Prefs soft key, select Audio, select Voice, and then select Headset. 2.
Selecting a language Note: To adjust the volume during a call, use only the Volume + and Volume - fixed keys. 3. Press the Set soft key to set the selected volume and return to the Voice menu. OR Press the Back soft key to keep the existing configurations and return to the Voice menu. Adjusting the paging ring volume You can adjust the ring volume for an incoming paging call. To adjust the ring volume for an incoming paging call: 1.
Configuring the Avaya 1140E IP Deskphone To change the language: 1. Press the Change soft key to change the current language. OR Press the Back soft key to keep existing language and return to the User Login screen. 2. Press the Up/Down navigation key to highlight the new language you want to use. 3. Press the Select soft key to change the language to the highlighted language from the list. The IP Deskphone returns to the User Login screen and uses the selected language.
Selecting the date and time format To select a time zone: 1. Press the Prefs soft key, select Misc Options, and then select Time. 2. Press the Change soft key. 3. Press the Up/Down navigation key to highlight Timezone in the menu. 4. Press the Change soft key to change the Date Format. 5. Press the Up/Down navigation key to scroll through and highlight the time zones. Note: Time zones are listed based on GMT format, for example: • GMT -11:00 Samoa • GMT -10:00 Hawaii 6.
Configuring the Avaya 1140E IP Deskphone USB headset You can attach only one USB headset to the Avaya 1140E IP Deskphone. (If you add an additional USB headset, the IP Deskphone ignores it without any message.) When you connect the USB headset to the USB port of the IP Deskphone, the IP Deskphone configures the headset to work with it. The following table lists the types of USB headsets that work with the Avaya 1140E IP Deskphone.
USB headset On the IP Deskphone, after you select Prefs > Audio > Headset Selection, use the Headset screen to select the desired headset and corresponding functional parameters. The following table describes the configuration options on the Headset screen. Option Active Headset Device Function Select the active headset device; either USB or Wired. Note: The headset can be selected before it is attached (wired or USB).
Configuring the Avaya 1140E IP Deskphone The changes in the menu take effect immediately if the device is attached. The active voice path switches to the selected headset if you are on an active call. If you press the Apply soft key, then the changes are applied, the settings are made permanent by storing the values in persistent storage, and they are applied every time the IP Deskphone starts up. All changes made are ignored and restored if you press the Back soft key.
USB headset left and right channels of the headsets to simulate stereo output.The following table lists the audio format requirements supported by the IP Deskphone. Audio Parameters Values Audio Format PCM only Subframe size 2 Bit Resolution 16 bits Frequency Type Continuous (0) or Discrete (> 0) Sample Frequency If Continuous, default to 16 KHz. If Discrete, 8 KHz, 16KHz or 8KHz multiple.
Configuring the Avaya 1140E IP Deskphone Table 14: Avaya USB headset adapter with HID support Feature 78 Description Key Event Key press on the adapter generates events only with a state maintained and actions taken by the IP Deskphone. There is a one-to-one mapping on most of the keys on the adapter to the keys on the IP Deskphone (the Avaya Enhanced Adapter has a Avaya logo key which does not exist on the IP Deskphone).
USB headset Feature Description Message Waiting LED flashes to indicate there is an incoming call on the IP Deskphone. Caller ID Information Not applicable. Call Answer You can answer an incoming call by pressing the Headset key on the IP Deskphone or the Off Hook (Green) key on the adapter. After a call is answered, audio data flows between the IP Deskphone and the headset adapter through the USB.
Configuring the Avaya 1140E IP Deskphone Keys on adapter Keys on the IP Deskphone Red Key Release Key Mute Key Mute Key Volume Up/Down Volume Up/Down The Blue key is mapped to the Expand key on the IP Deskphone. Therefore, pressing the Blue key invokes the Instant Messaging screen. Third–party USB headsets with HID Both USB Audio and USB HID commands are supported.
USB headset Feature Description LEDs Both types of headsets have LEDs on the base station for status indication. These LEDs are controlled by the headset base stations themselves according to their internal state machines. The IP Deskphone has no direct control of these LEDs. Attached Indicator Both types of headsets can have attached indications independent of the IP Deskphone operations.
Configuring the Avaya 1140E IP Deskphone Feature Description headset. After a call is released, audio data stops between the IP Deskphone and the headset. If you are using the Plantronic headset, to release a call, press and hold the answer/release toggle button for more than two seconds. Call Mute The mute key event is handled independently on the headset. The corresponding HID command is sent to the IP Deskphone to synchronize IP Deskphone status.
USB headset Table 17: Summary of ATA characteristics Feature Description Key Events In addition to On hook, Off hook events, dial pad digit events from the attached analog device are also supported. Key press events on the adapter are sent to the IP Deskphone through the USB. After the IP Deskphone receives these events, it maps them to the corresponding key events as if the keys on the IP Deskphone are pressed. LEDs Not applicable. Attached Indicator Not applicable. Back Light Not applicable.
Configuring the Avaya 1140E IP Deskphone Feature Description Call Mute The analog device may have a mute key to stop voice transmission; however, the Mute key event on the analog device is not supported. Volume Up/Down The Volume Up/Down key on the analog device, if available, is independent of the IP Deskphone operation. Audio Processing Same as the wired headset. Audio quality is restricted to narrow band with mono voice channel only.
Configuring a Bluetooth wireless technology headset 1. Double-press the Headset key to open the Bluetooth Setup dialog box. The Enable Bluetooth check box is highlighted. If the Bluetooth Setup menu fails to open when you double-press the Headset key, the Bluetooth wireless technology feature is not enabled on your IP Deskphone. Contact your administrator. 2. Press the Enter key to activate the Bluetooth wireless technology. A check mark appears to indicate that the feature is activated.
Configuring the Avaya 1140E IP Deskphone 10. If the name of your headset appears in the Found box, proceed to step 15. If your headset is not displayed in the Found box, select your headset from the list. 11. Press the Right navigation key one or more times to highlight the Found box. Press the Enter key to start the edit mode. 12. Press the Down navigation key to open the Found list. Press the Up/Down navigation key to scroll and highlight your headset. 13.
Configuring a Bluetooth wireless technology headset • Confirm that the wireless headset is still in search/pair mode. • If the headset timed out and exited search/pairing mode, put the headset in pairing mode, as discussed in step 4, and repeat step 15. • Check that you are using the correct PIN and repeat step 15. 17. If the name of your headset appears in the Paired box, proceed to step 18.
Configuring the Avaya 1140E IP Deskphone If the headset is paired to both, and the IP Deskphone is the second device, then following applies: Press the Headset key • If a single tone sounds, the headset is connected to the base. • If a double beep sounds, the headset is connected to the IP Deskphone. • If the base is powered off, the headset is only paired to the IP Deskphone, and you can press the telephone key to connect to the IP Deskphone.
Configuring a Bluetooth wireless technology headset 3. Press the Enter key to toggle this option on or off. A check mark indicates that the wireless headset is used. Clear the check mark to use a wired headset. This option is on by default. To unpair a wireless headset: 1. Double-press the Headset key to open the Bluetooth Setup dialog box. 2. Press the Right navigation key to select the Paired item. 3. If the name of your headset appears in the Paired box, proceed to step 11. 4.
Configuring the Avaya 1140E IP Deskphone 11. Press the Enter key. Your Bluetooth wireless technology headset is unpaired and removed from the Paired item list. Your Bluetooth wireless technology headset is no longer paired with your IP Deskphone, and you can use the wired headset. To use the wireless headset again, you must perform the pairing and activation procedure. 90 Avaya 1140E IP Deskphone with SIP Software on Avaya Aura® User Guide Comments? infodev@avaya.
Chapter 7: Making a call This section describes the methods you can use to make a call.
Making a call Press the Redial soft key to dial the last dialed number. Note: The Redial context-sensitive soft key only appears if a number or address was previously entered. OR Press the Msgs soft key and then select Voice Mail from the Messages menu to access your voice mail. OR Press the Speed dial feature key that you programed to call with a commonly used or important phone number or SIP address. Note: You can program a feature key to use as a shortcut to dial a number or a SIP address.
Making a call using on-hook dialing Related topics: Using handsfree calling on page 93 Using handsfree calling While on an active call, you can switch between the handset, headset, and handsfree mode. To end a handsfree call: Press the Goodbye key. To mute a handsfree call: 1. Press the Mute key. The LED indicator lights. 2. Press the Mute key again to return to a two-way handsfree conversation. To switch from the handsfree to handset mode: Lift the handset.
Making a call Using Call Subjects You have the option of sending a Call Subject when you initiate a call to a contact. Use this feature to indicate to the contact the reason for the call. The IP Deskphone contact displays a message, such as “Weekly report call” or “Daily status” when they receive the call. You can select a subject from a list you create or you can create a new subject. Note: The Call Subject feature is not available for all call servers.
Managing Call Subjects To create a new call subject while initiating a call: 1. Press the Subject soft key to send a Call Subject with the call you are making. 2. Press the New soft key to create a new Call Subject. 3. Press the abc/123 soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter the new Call Subject for the contact. 5. Press the Save soft key to save the new Call Subject and use it with the call. OR Press the Clear soft key to clear the text.
Making a call 3. Press the abc/123 soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter the new Call Subject. 5. Press the Save soft key to add the new Call Subject. OR Press the Back soft key to return to the previous menu without adding a new Call Subject. Deleting a Call Subject You can delete a Call Subject while the IP Deskphone is idle. To delete a Call Subject while the IP Deskphone is idle: 1.
Managing Call Subjects 5. Use the dialpad to edit the Call Subject. 6. Press the Save soft key to confirm the changes. OR Press the Back soft key to return to the previous menu without editing the Call Subject.
Making a call 98 Avaya 1140E IP Deskphone with SIP Software on Avaya Aura® User Guide Comments? infodev@avaya.
Chapter 8: Receiving a call When you receive a call, you are typically notified by the alerting ring, and the incoming caller identification appears on the LCD screen. The incoming call forces the screen to exit active menu activities and takes precedence over a pop-up Instant Message (IM). Caller identification When you receive an incoming SIP call, the Caller ID information appears on the IP Deskphone display screen.
Receiving a call 4. Press the Handsfree fixed key. Redirecting an incoming call When you receive a call, you can choose to redirect the call to another destination without answering the call. To redirect a call, press the Redrct soft key. To enter a SIP address or phone number where you want the call redirected, use one of the following methods: • Enter the SIP address or phone number by using the dialpad. • Select a contact from the Address Book, Call Inbox, or Call Outbox.
Ignoring an incoming call • Press the Msg/Inbox fixed key to choose a SIP address from the Call Inbox. • Press the Shift/Outbox fixed key to choose a SIP address from the Call Outbox. 3. Press the Up/Down navigation key to highlight a SIP address contact. 4. Press the Select soft key to select the highlighted SIP address. OR Press the Back soft key to return to the previous screen. 5. Press the Redrct soft key to redirect the incoming call to the selected address.
Receiving a call 102 Avaya 1140E IP Deskphone with SIP Software on Avaya Aura® User Guide Comments? infodev@avaya.
Chapter 9: The Address Book The Address Book is a personal directory of contacts from which you can make a phone call or send an Instant Message (IM). You can access the Address Book while on a call and start a new call from the highlighted contact.
The Address Book First, go off-hook. If needed, you can add a Call Subject. You can also access the Address Book while on an active call and initiate a new call. The IP Deskphone automatically places the active call on hold when you initiate a new call. To initiate a call to a contact stored in the Address Book: 1. Press the Directory fixed key to select a contact from the Address Book to call. 2. Press the Up/Down navigation key to highlight a contact on the list. 3.
Editing a contact in your Address Book Press the No soft key if you do not want the contact added to a group. OR Press the Back soft key to return to the previous menu. 7. Press the Ok soft key to complete the entry and return to the Address Book menu. Editing a contact in your Address Book You can edit a contact in your Address Book. To edit a contact in your Address Book: 1. Press the Directory fixed key. 2.
The Address Book appears. Press the Yes soft key to remove the contact from your friends list or press the No soft key to keep the contact in your friends list. 8. Press the Ok soft key to complete the entry and return to the previous menu. To delete a contact from your Address Book: 1. While in the Address Book, press the Up/Down navigation key to highlight the contact you want to delete and press the View soft key. 2. Press the Edit soft key to access the contact information. 3.
Searching for a contact in the Address Book 4. Use the dialpad to enter a name for the entry. 5. Press the Next soft key to continue. OR Press the Back soft key to return to the previous menu. Note: If you do not need to change the name for the contact, press the Next soft key. 6. Use the dialpad to enter a new phone number or new SIP address for the contact. Press the Next soft key after each entry to continue or press the Back soft key to return to the previous menu. 7.
The Address Book 3. Press the Up/Down navigation key to highlight the Search Method you want to use as the default when you search for a contact: • Index Search • 1st Character Search • Name Search 4. Press the Select soft key to select a search method, and then return to the previous menu. You can search for a contact that is in your IP Deskphone Address Book (Local Search) or for a contact in a directory that is stored on the call server (Global Search).
Searching for a contact in the Address Book Using Local Search You can search for a contact that is stored in your Address Book. To search for a contact stored in your Address Book: 1. Press the Services fixed key, select Search, and then select Local Search from the menu. 2. Press the Up/Down navigation key and then press the Select soft key to choose a search criteria: • User Name • Name • Phone Number 3. Press the abc/123 soft key to toggle between alphabetic and numeric characters. 4.
The Address Book Using Global Search You can perform a Global Search for a contact. To perform a Global Search for a contact: 1. Press the Services fixed key, select Search, and then select Global Search from the menu. 2. Press the Up/Down navigation key and then press the Select soft key to choose a search criteria: • User Name • First Name • Last Name • Phone Number 3. Press the abc/123 soft key to toggle between alphabetic and numeric characters. 4.
Searching for a contact in the Address Book Press the Back soft key to return to the previous screen. 8. When a search result is not successful, you can do one of the following: • Press the New soft key to return to the search menu and begin a new search. • Press the Back soft key to return to the previous screen.
The Address Book 112 Avaya 1140E IP Deskphone with SIP Software on Avaya Aura® User Guide Comments? infodev@avaya.
Chapter 10: Call Inbox and Call Outbox This chapter provides information about the Call Inbox and Call Outbox. Call Inbox While your IP Deskphone is active, all incoming calls are saved in your Call Inbox. You can view the following details about each call: • Call status (Missed) • Name of the caller • SIP address • Time of the call • Call Subject (if the caller sends a Call Subject) You can configure the filter on your Call Inbox to display all incoming calls or missed calls.
Call Inbox and Call Outbox Initiating a call from the Call Inbox on page 117 Deleting calls in your Call Inbox on page 118 Accessing the calls in your Call Inbox during a call on page 118 Accessing the Call Inbox You can access the Call Inbox and initiate a call when the IP Deskphone is: • idle • active Managing calls in the Call Inbox while not on a call You can manage calls in the Call Inbox while you are not on a call. To manage calls in the Call Inbox while not on a call: 1.
Call Inbox Press the Exit soft key to exit the Call Inbox. The following table provides a list of additional user interactions for the main Call Inbox screen. Table 18: Additional user interactions Function Use the Enter key to place a call to the selected address using the primary login of the IP Deskphone. The Enter key has the same behavior as the Call soft key. Use the Dial pad to select an item by index.
Call Inbox and Call Outbox Note: When you view a missed call in your Call Inbox, the New Call message no longer appears on the telephone display screen. The new calls are stored as missed calls. To view missed calls: 1. Press the Msg/Inbox key and press the Missed soft key. 2. Press the Up/Down navigation key to highlight a call from the list of missed calls. 3. Press the Right soft key to view the details of the missed call.
Call Inbox • Press Auto to change Missed Call Notification Message clearing mode 4. Press the Auto soft key to change the clearing mode for thexx new calls missed call message for the IP Deskphone. Note: Auto means that the message is cleared from the idle screen as soon as you enter the Inbox. OR Press the Manual soft key to change the clearing mode for the xx new calls missed call message for the IP Deskphone.
Call Inbox and Call Outbox Deleting calls in your Call Inbox When you delete calls from the Call Inbox, both missed calls and answered calls are deleted. When you view the missed calls and select Delete, only the missed calls are deleted. To delete calls from your Call Inbox: 1. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Inbox. 2. Press the Delete soft key. 3. Select one of the following soft keys: • Press the Yes soft key to delete the highlighted call.
Call Outbox • Name • Address • Time of the call • Number of Calls • Call Subject (when used for a call) Related topics: Accessing the Call Outbox on page 119 Managing calls in the Call Outbox while not on a call on page 119 Accessing the calls in your Call Outbox during a call on page 121 Accessing the Call Outbox You can access the Call Outbox and initiate a call when the IP Deskphone is: • idle • active Managing calls in the Call Outbox while not on a call You can manage calls in the Call Outbox while
Call Inbox and Call Outbox Initiating a call from the Call Outbox Note: If your service provider requires that a Directory Number (DN) be used to initiate a call, the Call Outbox entry must have a DN to initiate a call. To initiate a call from the Call Outbox: 1. Press the Outbox fixed key. 2. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Outbox. 3. To view details of the selected call, press the Right navigation key. 4.
Call Outbox Viewing the details of a call in the Call Outbox You can view details of a call in the Call Outbox. To view details of a call in the Call Outbox: To view details of the selected call, press the Right navigation key. When you view the details of a call in the Call Outbox, you can do one of the following: • Initiate a call to the caller displayed on the screen. • View a previous caller in the Call Outbox list by pressing the Prev soft key and return to the Outbox screen.
Call Inbox and Call Outbox 122 Avaya 1140E IP Deskphone with SIP Software on Avaya Aura® User Guide Comments? infodev@avaya.
Chapter 11: Instant Messaging You can use your IP Deskphone to send and receive an Instant Message (IM). You can access and respond to an IM while on a call. The blue LED (Feature Status Indicator) at the top left of the IP Deskphone lights accompanied by a beep when a new IM arrives. Configuring Instant Messaging You can configure your IP Deskphone settings to manage an incoming IM. • Enable or disable the automatic pop-up of a new IM. • Enable or disable an audible alert on a new IM.
Instant Messaging Related topics: Configuring Instant Messaging pop-ups on page 124 Configuring Instant Messaging pop-ups You can configure Instant Messaging pop-ups. To enable or disable automatic pop-up of a new IM: 1. Press the Prefs soft key, select User Settings > IM Settings > IM Display: On/Off from the menu. 2. Press the Up/Down navigation key to select the user (if multiple users are logged into the same deskphone). 3. Press the Select soft key 4.
Composing an Instant Message Composing an Instant Message When you compose an IM, enter the address of the recipient and then enter the message. When you reply to an Instant Message, the IP Deskphone automatically enters the address. You can also send an IM directly from the Address Book. To compose and send an Instant Message: 1. Press the Msgs soft key, select Instant Messaging, and press the New IM soft key OR Access the list of IMs by pressing the Expand fixed key.
Instant Messaging Unread Read Replied to Sent/forwarded Related topics: Accessing Instant Messages on page 126 Accessing Instant Messages You can access and view the contents of the Instant Message Inbox/Outbox. To access and view the contents of the Instant Message Inbox/Outbox: 1. Press the Msgs soft key, and then select Instant Messaging from the menu. OR Press the Expand fixed key. 2. Press the Up/Down navigation key to highlight an IM from the list of Instant Messages in your IM Inbox/Outbox.
Viewing the content of an Instant Message Viewing the content of an Instant Message When you view the content of an Instant Message, you can do the following: • reply to the Instant Message. • initiate a call to the contact. • delete the Instant Message. Related topics: Replying to an Instant Message on page 127 Initiating a call from an Instant Message on page 127 Deleting an Instant Message on page 128 Replying to an Instant Message You can reply to an Instant Message.
Instant Messaging To initiate a call from an Instant Message: 1. Press the Msgs soft key, and then select Instant Messaging from the menu. OR Press the Expand fixed key. 2. Press the Up/Down navigation key to highlight an IM from the list of Instant Messages. 3. Press the View soft key to access the IM. 4. To initiate a call to the contact who sent the IM, press the Call soft key. The IP Deskphone goes off-hook and initiates the call.
Chapter 12: Active calls and call features This chapter provides information on active calls, and on call features available to the IP Deskphone user. Active calls You can use the following features during an active call: • Making a new call • Placing a call on Hold • Using 3-way calling • Transferring a call You can use the Action soft key to perform the following actions during an active call: 1. New Call—to begin a new call while other calls are on hold. 2.
Active calls and call features Related topics: Initiating a call using the active call soft key menu on page 130 Initiating a call using the active call soft key menu You can initiate a call using the active call soft key menu. To initiate a call using the active call soft key menu: 1. Press the Conf soft key while on a call. OR While on a call, press the More… soft key, and then the NewCall soft key. The IP Deskphone produces a dial tone. 2. Use the dial pad to dial the number or SIP address.
Whisper Page You hear a confirmation tone. 3. When the called number is free, your IP Deskphone rings. Answer the call and you are connected to your called party. Whisper Page Use the Whisper Page feature to send a page to a contact while they are on an active call. With you use the Whisper Paging feature, only the person on the paged extension can hear the page. Other parties on the call cannot hear the page, and you cannot hear anyone on the call.
Active calls and call features The LCD on hold icon flashes beside the line on hold. To retrieve a call on hold: Press the Line feature key beside the flashing LCD indicator. OR Press the Hold fixed key. To release a call on hold: Important: You must retrieve a call from hold before you can end it. 1. Retrieve the call on hold: • Press the Line feature key beside the flashing LCD indicator. OR • Press the Hold fixed key. 2. Press the Goodbye fixed key.
Placing a call on Hold Table 19: Context-sensitive soft keys for the multiple calls In-call display screen Soft key label Function Join Press the Join soft key to join the eligible calls. New Call Press NewCall soft key to obtain a dial tone to place another call. The NewCall soft key is used to make a conference call. This key behaves like the Conf soft key. Audio/Actvate Press the Audio soft key to change the audio codec and monitor audio quality.
Active calls and call features Soft key label Function When you press the More… soft key for the second time, the following soft keys appear on the menu list. Prefs Press the Prefs soft key to display the Preferences menu. The menu items include the following: 1. Display—use to adjust the display settings of the LCD screen. 2. Audio—use to adjust tones and volume settings. 3.
Placing a call on Hold Soft key label Function • IM Settings • Voice Mail Settings • Change Location More... Press the More… soft key to return to the first menu list of soft keys. The next available menu list contains the following soft keys: [Join] [NewCall] [Audio] [more…] To access a call on hold when multiple calls are on hold: 1. Press the Up/Down navigation key to highlight a call on hold. 2. Press the Line feature key beside the flashing LCD indicator.
Active calls and call features Using 3-way calling When you have more than one call and you want to join the incoming calls into one call, you can use 3-way calling or create a conference call. Note: Your system administrator or service provider must enable 3-way calling and conference calls for your IP Deskphone. Contact your service provider or system administrator to determine if this feature is available. The 3-way Call feature joins two calls on your IP Deskphone into one 3-way call.
Transferring a call To create an ad hoc conference with a third party 1. Place the active call on hold. 2. Press the NewCall soft key or press the Conf soft key. 3. Dial the Conference on Answer FNE provided to you by your system administrator. Communication Manager confirmation tone is heard. 4. Enter the telephone number of the contact to conference. A confirmation tone is heard. 5. When the call is answered, press the line key for the call on hold. The conference is established.
Active calls and call features • Press the Transfr soft key to connect the calling party. • To erase the address you enter, press the Clear soft key. • To return to the previous screen, press the Back soft key. If you pressed the Transfr soft key, the IP Deskphone prompts you with the following question: Consult with party? 5. • Press the Yes soft key to consult with the contact to which you are transferring the call before completing the transfer.
Using Park Call Note: The Transfer to Voice Mail feature is available only when configured by your system administrator. Using Park Call You can use the Park Call feature to temporarily park a call to the call server or to a specific user. You or another user can retrieve the parked call from another phone. Using Park Call does not tie up a line, since it is held on the call server. To park a call to the server during a call: 1. Press the NewCal soft key. 2.
Active calls and call features To retrieve a parked call using Speed Dial 1. Press the Call Retrieve speed dial button. 2. Press # if retrieving the call on the same phone the call was parked from. Otherwise, enter the extension number on which the call is parked . The call is retrieved and connected. Using the Friends feature You can designate a contact you have frequent interaction with as a friend. Access your friends list in the Address Book to: • Check the presence status of a friend.
Using the Friends feature 4. Press the Status soft key to view the current presence status of the friend. 5. Press the Call soft key to initiate a call to the friend. The IP Deskphone uses the SIP address or phone number from your personal Address Book to make the call. To send an IM to a friend on the Friends list: 1. Press the Directory fixed key. 2. Press the Filter soft key, and select Friends from the menu. 3.
Active calls and call features To remove a contact from the Friends list, press the Delete soft key. This completely removes the contact from your personal Address Book. 7. Use the dialpad to enter the new address for the contact. 8. Press the Next soft key to complete the process. OR Press the Back soft key to return to the previous menu. 9. If you want to add the contact to a group, press the Yes soft key, select the group and press the Select context-sensitive soft key to add contact to the group.
Feature keys • Speed Dial • Call Forward • Do Not Disturb • Send IM • Presence The IP Deskphone designates the feature key on the bottom right of the four feature keys as Feature Key 1 and reserves it as the line key for the IP Deskphone. You can program the feature keys one at a time, or you can automatically program empty feature keys from your Friends list or Address Book. Feature keys can also be programmed on the Expansion Modules.
Active calls and call features • Use the dialpad to select the Feature key that you want to view and press the View soft key. 2. Press the Back soft key to return to the previous screen.
Feature keys • Call Forward • Do Not Disturb • Send IM • Presence 3. Press the Select soft key to choose a service. OR Press the Back soft key to return to the previous menu. 4. Press the abc/123 soft key to toggle between numeric and alphabetic input. 5. Use the dialpad to enter the label for the feature key. 6. Press the Next soft key to continue. Continue to input information based on the following services: • Speed dial. • Call Forward. • Do Not Disturb. • Send IM. • Presence.
Active calls and call features Press the Cancel soft key to return to the previous step. 10. Press the Yes soft key to activate auto-retrieve of held call on hang up of speed dial. OR Press the No soft key to return to the previous step. To program a Call Forward feature key: To program a Call Forward feature key, beginning from Step 6 in the procedure “To modify a feature key” on page 145: 1. Press the Select soft key. 2. Select Call Forward 3. Use the dial pad to enter a key label. 4.
Feature keys To program a Send IM feature key: To program a Send IM feature key, beginning from Step 6 in the procedure “To modify a feature key” on page 145: 1. Press the Select soft key. 2. Select Send IM. 3. Press the Select soft key. 4. Use the dial pad to enter a key label. 5. Press the Next soft key. 6. Use the dial pad to enter an address. 7. Press the Finish soft key to continue.
Active calls and call features Meal Vacation Meeting Working On the phone Worship Performance Unknown Note: You can create your own Presence message to appear on screen, which become available when you program a feature key as a shortcut. 6. Press the Finish soft key to select the Presence detail and finish the procedure. OR Press the Back soft key to return to the previous step.
Feature keys OR Press the No soft key to return to the previous screen without removing the feature key. Feature key autoprogramming Feature key autoprogramming provides the user with the ability to cause the IP Deskphone to detect all unused programmable keys, and to automatically fill them as Speed Dial keys, Send IM keys, or Call Forwarding keys using the user Friends list or the user Address Book.
Active calls and call features Press the Back soft key to return to the previous step. To remove all programmed feature keys by using the Bulk soft key: To remove all programmed feature keys, or an individual programmed feature key, by using the Bulk context-sensitive soft key: 1. Press the Prefs soft key, select Feature Options, and select Feature Keys from the menu. 2. Press the Bulk soft key. 3. Press the Up/Down navigation key to highlight the 2.
Using Call Forward • Use the dialpad to select the Feature key that you want to view and then press the Remove soft key. OR Press the Back soft key to return to the previous menu 5. Press the Yes soft key to confirm the removal of the feature key. OR Press the No soft key to return to the previous screen without removing the feature keys. Using Call Forward Use the Call Forward feature to direct incoming calls to an alternate destination.
Active calls and call features If the Call Forward Notification is activated, press the Off soft key to deactivate the feature. Note: If the IP Deskphone is ringing or is in Do Not Disturb mode, you cannot forward the call. Activate Call Forward To forward your calls or change the number where calls are forwarded: 1. Press the CallFwd soft key. 2. Use the dialpad to enter the phone number or SIP address where you want to forward your calls. 3.
Configuring Do Not Disturb To configure the Call Forward Busy number to which calls are to be forwarded, enter the Communication Manager FNE provided by your administrator. To disable Call Forward Busy , enter the Communication Manager FNE provided by your administrator Extended Call Forwarding Extended Call Forwarding allows you to configure the telephone number to which all calls or busy/unanswered calls to a specific phone are to be forwarded. To enable Extended Call Forwarding for Phone 1: 1.
Active calls and call features To enable Do Not Disturb 1. Press the DND soft key on the idle display (press the More… context-sensitive soft key until DND appears). 2. Press the Enable soft key to configure the IP Deskphone to Do Not Disturb. OR Press the Back soft key to return to the previous menu. 3. Press the Ok soft key to return to the Services menu. To disable Do Not Disturb 1. Press the Disable soft key to configure Do Not Disturb. OR Press the Back soft key to return to the previous menu. 2.
Configuring a Presence state 5. Select one of the following Presence states: • Appointment • Away • Breakfast • Busy • Dinner • Holiday • In-Transit • Looking For Work • Lunch • Meal • Meeting • On The Phone • Performance • Permanent Absence • Playing • Presentation • Shopping • Sleeping • Spectator • Steering • Travel • TV • Vacation • Working • Worship • Unknown Note: You can create your own Presence messages to appear on screen, which become available when you program a feature key as a shortcut.
Active calls and call features activities will display on 11xx/12xx phones but not the other Avaya phones. b. The activity Unknown appears as Offline on other phones. c. Idle 11xx/12xx phones appear as an Offline icon on the other Avaya phones (for example, 96x1 presence indication). 6. Press the Select soft key to select the Presence state and move to the confirmation screen. OR Press the Add soft key to enter a custom note. OR Press the Back soft key to return to the previous step. 7.
Audio Codecs Audio Codecs This feature allows you to specify a codec to which you can switch to during an active call. You can use the Preferences menu to modify the order of preference of the codecs between calls. You can select an audio codec by name during a call, or while the handset is idle. The Audio Codecs feature also gives you control over the audio configuration that is used for inbound and outbound calls. To change the codec while on the call, select Audio > Change codec, and then press OK.
Active calls and call features • MoveDwn—to move the highlighted codec down in the list. • Back—to return to the Audio Codec screen. The Audio Codec Ordering screen allows you to modify the order of preference of the codecs. You can reorder the preferences, and the changes to the ordering are saved. PC Client softphone interworking with the IP Deskphone An Avaya soft client application such as one-X Communicator or one-X Agent Desktop can create a shared control session with the 11xx/12xx IP Deskphone.
Automatic remote software updates Automatic remote software updates Note: Your system administrator must enable Remote check for update for this feature to work. Your IP Deskphone may be configured to perform automatic software updates. If this feature is configured, the IP Deskphone displays when a software update is scheduled to occur, and Yes and No context-sensitive soft keys are displayed. If the IP Deskphone is idle and no key is pressed, the software update begins in one minute.
Active calls and call features State Meaning Terminated The monitored IP Deskphone is not involved in a call and is available Ringing Icon The monitored IP Deskphone is ringing Flashing On the phone The monitored IP Deskphone is busy on a call Note: If you have the required permissions you can answer a call placed to a monitored IP Deskphone. To answer, press the flashing Ringing button.
Chapter 13: Advanced features Viewing the IP Deskphone information To view the Phone Information for the IP Deskphone, press the Services hard key and select Phone Information from the menu. You can view the following information: • Load Ver • Software • E.M Software • Presence • FeatActv • Srv Pkg Location Press the Details soft key to show: • Primary User • Primary Domain • MAC • IP • License server - Status Press the Back soft key to go back to the Phone Information screen.
Advanced features Checking for Updates on page 162 Resetting the IP Deskphone on page 163 Erasing the user data on page 164 Accessing the Services menu Some of the system features require your user password. You must consult with the system administrator or service provider before you can access some of the features. To access the services menu: Press the Services hard key. The IP Deskphone displays the following menu: 1. Search Use to perform local/global search. 2.
Viewing the IP Deskphone information To check for the latest update 1. Press the Services fixed key. 2. Select Check For Updates. 3. Press the Select context-sensitive soft key. 4. Press the Yes context-sensitive soft key check for the latest software and configuration update for your IP Deskphone. OR Press the No context-sensitive soft key to return to the previous menu without checking for an update. Resetting the IP Deskphone Use this feature to log out and reregister to the server.
Advanced features Erasing the user data The IP Deskphone stores user files that you eventually want to delete. These files include: 1. Profiles — user profile settings 2. Sounds — downloaded tones or audio alerts 3. Languages — downloaded language files 4. Images — downloaded image files 5. Logs — ECR-log file, SIP-log files and its archives. 6. System file — IP Deskphone system configuration file (deleting this file returns the IP Deskphone to the factory default configuration settings.
Viewing the IP Deskphone information • All files 7. Choose one of the following: • To enter the selected folder, press the Select soft key. • To delete contents of the selected folder, press the Delete soft key. Note: Note: Folders cannot be deleted because they are on the IP Deskphone. • If you are at the root folder of the flash disk, press the Exit soft key to return to the previous menu. If you are already inside the folder, press the Back soft key to return to the previous menu.
Advanced features language To delete the system file without deleting the user profile: 1. Press the Delete soft key to delete the system file from the list. OR Press the Back soft key to return to the previous menu. 2. Log out or restart the IP Deskphone to complete the process. To delete all files: 1. Press the Next soft key to delete the system file and user profilet. OR Press the Back soft key to return to the previous menu. 2. Log out or restart the IP Deskphone to complete the process.
USB flash drive OR Press the Prefs soft key, and then select Network from the menu. Note: You need to enter an administration password to access the Network menu items. USB flash drive A standard USB flash drive can be used for the following: • To expand the hardware storage in the IP Deskphone. • To support file transfer between a PC and the IP Deskphone to upload specific files or preferences into the IP Deskphone. • To back up data stored in the IP Deskphone.
Advanced features Customizable banner for login If a login banner with login banner text is configured, the IP Deskphone displays the banner text on the screen as the user logs on. Changing the IP Deskphone-configured language does not change the banner text language. The banner appears only for the primary user of an IP Deskphone. In a multiuser configuration, even when the banner text is enabled, the banner does not appear to the secondary user logins. Dismiss the banner screen by pressing OK.
Screensaver/screen lock • IP: IP Deskphone IP Address • Device Licensing/Token usage information: License or token usage information for the IP Deskphone. It is an optional item in the IP Deskphone information. To dismiss the Phone Information - Details screen and return to the previous display, press the Back soft key. Screensaver/screen lock You can lock the display of the IP Deskphone using a timed Screensaver/ Lock.
Advanced features 1. Disable — to the disable the screensaver. 2. Enable (no password) — to enable the screensaver with password-free mode. 3. Enable (with password) — to enable the screensaver with password mode. Press Select to select the currently highlighted setting. Press Back to exit the Screensaver Mode menu. Note: Some options may not appear, depending on configuration. Disable: Disabling the Screensaver displays a message confirming your selection.
Screensaver/screen lock Active Screensaver After the screensaver is enabled, and if the IP Deskphone is idle for the defined delay/time interval, then the screensaver takes control of the IP Deskphone. If Reboot performed while screensaver is displayed If you reboot the IP Deskphone when there is an active screensaver: • If you have enabled autologin, then the screensaver remains active after the IP Deskphone reboots and completes the login.
Advanced features All expansion modules are cleared of programmed keys until the screensaver is deactivated. Selecting images to be viewed as a slideshow You can display all of the screensaver images that have been uploaded to your IP Deskphone in a slideshow format. Images for the IP Deskphone cannot exceed 128 KB. The images must be resized before they are loaded onto the IP Deskphone. To configure images to be displayed as a slideshow, choose Prefs > Display > Display Screensaver > Images > Slideshow.
Service Package Group Support Note: If the selected image is not confirmed, the screen time-outs after 15 seconds; the selected image is disregarded and the IP Deskphone display returns to the Images list screen. Service Package Group Support The Service Package Group Support feature can help you program feature keys on an expansion module. You can view the Group Support feature in the feature key programming user interface and in the Friends list interface of the Address book.
Advanced features 3. Press the Bulk soft key. The Program Key Bulk commands screen appears 4. Press the Up/Down navigation key to highlight Feature key creation. 5. Press the Select soft key. The Create keys screen appears. 6. Press the Up/Down navigation key to highlight the type of programmed keys you want to create by bulk command. You can choose one of the following options: • Speed Dial • Send IM • Call Forward 7. Press the Selectsoft key. The Select Source screen appears.
Service Package Group Support To view existing groups in your Address Book if you selected Groups: 1. Press the Up/Down navigation key to highlight the source data (group) for the bulk key creation. 2. Press the Select soft key to begin the bulk key creation process for the selected group. OR Press the Back soft key to dismiss the screen and return to the screen where you can select the source data for bulk key creation.
Advanced features • Press the Back soft key to dismiss the screen and return to the filter selection screen. After the screen displays the details of the selected Address Book entry, you can do the following: • Press the SendIMsoft key to send an IM to the selected entry. • Press the Edit soft key to modify the displayed address book entry. • Press the Back soft key to dismiss the screen and return to the main address book screen.
Speed Dial List Press the Back soft key to return to the previous menu. 7. Press the Ok soft key to complete the entry and return to the Address Book menu. Add a new group To add a new group: 1. From the Select Group screen, press the Add soft key. 2. Use the dialpad to enter the group name, and then press the Ok context-sensitive soft key. Note: If the name of the new group already exists, an error screen appears. OR Press the Back soft key to return to the previous menu.
Advanced features A feature key provisioned for use as a Speed Dial List has a similar appearance to all other programmed feature keys on the idle screen (or in-call screen). The label used for the selected key is provided through provisioning. The following is the icon for the Speed Dial List key. After you press the feature key provisioned as a Speed Dial List, the list of Speed Dial entries configured appears on the screen and the you can select an item from that list to invoke a Speed Dial.
USB flash memory device support • A is talking to B when A invokes their Speed Dial List and selects an entry. • Selection/invocation of a Speed Dial List entry places the A-B call on hold and places an outgoing call to the URI specified in the Speed Dial List entry; for example, C. • When the A-C call completes, if the Auto-Retrieve flag is enabled for the Speed Dial, then the IP Deskphone attempts to take call A-B off hold.
Advanced features • Select — to enter the selected device. • Exit — to dismiss the file manager and return to the Services menu. After you select the device to which you want to navigate, the device file structure is displayed. Note: The context-sensitive soft keys change based on the selected item on the screen. The File Manager browsing screen provides the following options: • Select — to enter into the selected folder.
USB flash memory device support File Manager Select Destination The File Manager Select Destination confirmation prompt screen confirms that you want to select the destination folder to which you wish to send or copy the previously selected file. The following are the options available for the Select Destination screen. • OK — to go to the screen where you select a folder. • Back — to return to the previous screen.
Advanced features safe usage — for example, a limit of XX images or ring tones on the IP Deskphone (based on the model). Files having unknown extensions are not available for any action. The IP Deskphone attempts to perform actions only for file types and extensions it recognizes. USB scenarios Copying an image file from the USB drive into the IP Deskphone 1. Log on to the IP Deskphone and plug the USB flash drive into the IP Deskphone USB port. 2. Press the Services hard key and choose File Manager. 3.
Multi-Level Precedence and Preemption 5. Select the file you require and press Send. You are prompted to select the destination folder on the plugged-in USB drive. 6. Navigate to the folder MyRings and press Done to start the operation. The file is then validated (some files are not allowed to copy) and sent to the selected destination. After the copy is complete, a message appears on the phone screen displaying that the file was copied successfully.
Advanced features assure preferential call completion of higher precedence calls within the same MLPP service domain, even if that means preempting lower precedence calls. Once you set the precedence level for a call, the precedence level for that call cannot be changed.
Multi-Level Precedence and Preemption Making a call with MLPP If your IP Deskphone is configured for MLPP, the display screen is enhanced for making and receiving precedence calls. There are several ways to make outgoing calls from your IP Deskphone with MLPP, as follows: • Make a call by going off-hook. • Make a call by using an entry in the inbox or outbox call logs. • Make a call from the personal and global Address Book, or from your Friends list. • Make a call from a received Instant Message.
Advanced features Note: You can press the Goodbye key at any time to disconnect from the call. To make an MLPP call by going off-hook 1. Go off-hook and press the Options soft key. The Options menu displays: 1. Precedence Level 2.Subject 2. Use the up and down navigation keys to select Precedence Level and then press the Select soft key. The Precedence Level screen is displayed. The Precedence choices are: • Priority • Immediate • Flash 3.
Multi-Level Precedence and Preemption The IP Deskphone displays the off-hook screen containing the selected entry and the option to select the precedence. 5. Press the Prec soft key and navigate to the desired precedence. 6. Press the Select soft key. 7. Press the Send soft key to initiate the call. Making an MLPP call from a received Instant Message To make an MLPP call from a received Instant Message 1.
Advanced features 4. Press the Select soft key to select the desired precedence. 5. Press the Send soft key to initiate the call. Incoming calls with precedence Four types of incoming calls with precedence can be displayed. 1. Precedence call without subject 2. Precedence call with subject 3. Redirected precedence call without subject 4. Redirected precedence call with subject Note: When there is a call with an incoming precedence level higher than Routine, the Redirect soft key is not displayed.
Multi-Level Precedence and Preemption Related topics: Call transfer with precedence on page 189 Call transfer with precedence Direct transfer and transfer to voicemail For a direct transfer or transfer to voice mail, the precedence level of the transferred call is reused and the precedence selection screen is not shown. Consultative transfer When doing a consultative call transfer, the Call Server does not know if the precedence of the transferred call can be re-used.
Advanced features 1. Caller A, Flash (oldest or first coming) 2. Caller B, Routine (next oldest or second coming) 3. Caller C, Routine (third oldest or third coming) 4. Caller D, Priority (newest or just coming) The calls are presented in the following order. 1. The call from Caller A is displayed first, since it has the highest precedence of all incoming calls. 2.
Multi-Level Precedence and Preemption Preemption scenarios and behavior The following table describes the IP Deskphone behaviors that occur when receiving a call of higher precedence than the presented current calls and no call appearances are available. Table 20: When a preemption call is received Call state While a call is on hold Preemption behavior 1. Preemption tone is played through the Handsfree speaker for three seconds. 2. The preempting call presents with the appropriate ringing. 3.
Advanced features Call state Preemption behavior 3. The preemption acknowledgment screen is displayed. 4. When the preemption call is acknowledged by pressing OK or after 5 minutes, the preemption tone is ended and the new preemption precedence call is displayed. While a call is on hold (remote or local) 1. Preemption tone is played through the handsfree speaker. 2. The new preemption precedence call screen is displayed. 3. When preemption is acknowledged (or after 3 seconds), the preemption tone stops.
Multi-Level Precedence and Preemption Incoming call while dialling outbound number + one free call appearance line When you enter the first digit or character to make a new call, then any call that comes in during this time is not presented. The incoming call hears ringback tone. Your dial pad entry sequence is not interrupted. The incoming call is shown to you when: • you complete dialing your call and ring or busy signal is heard. The incoming call is presented if the incoming call has not hung up.
Advanced features Re-authorization While you are logged in to your IP Deskphone, the administrator may change your password. Consequently, any call or network request placed by you is responded to with an error message. When the Re-authorization feature is enabled, your password is changed by the administrator, and you are trying to place a call, you can enter your new password, when prompted, without having to log out of your IP Deskphone.
Announcement Record / Listen Feature Speakerphone Interaction Available only for 911 calls when the Speakerphone Exclusive to 911 Emergency feature is enabled. Announcement Record / Listen This feature allows you to record an announcement associated with an assigned extension. To record an announcement: 1. Dial the Announcement Access Code FAC provided to you by your system administrator. 2. Dial the extension of the announcement, and a “1” to hear confirmation tone to begin recording. 3.
Advanced features Dial the FAC, followed by a system-wide password defined for this purpose, followed by the extension whose COR is to be changed, followed by the COR (for example, 02). The change can be verified by displaying the station form for the extension and examining the COR field. Change Coverage The Change Coverage feature allows you to switch between the two call coverage paths defined for your telephone.
Station Lock and Unlock To make the request, dial the Malicious Call Trace FNE or FAC followed by the extension of the phone that is on the call to be traced. The request can be canceled by dialing the Malicious Call Trace Cancel FNE or FAC. To initiate Malicious Call Trace on your IP Deskphone 1. To activate Malicious Call Trace for your active call, place the call on hold. 2. Dial the Malicious Call Trace FNE provided by your system administrator. 3. Dial your own extension number. 4.
Advanced features 198 Avaya 1140E IP Deskphone with SIP Software on Avaya Aura® User Guide Comments? infodev@avaya.
Chapter 14: Multiuser The Multiuser feature allows multiple SIP user accounts to be active on the IP Deskphone at the same time. This allows a single IP Deskphone to be shared among multiple users each with their own account, allowing each user to receive calls without logging off other users. You can have multiple user accounts (for example, a work account and a personal account) active at the same time on the same IP Deskphone.
Multiuser During the login process, the IP Deskphone can receive calls for user accounts that are already registered; however, other features are not available until the login process is complete. No profile selection prompt is displayed for the secondary account and no profile is created. Automatic login If the automatic login feature is enabled and you were logged in when the IP Deskphone was switched off, the IP Deskphone automatically logs you back in upon startup.
Server failover secondary account takes precedence: it is logged in, and the feature key acts as a Line key. If the account is logged out manually, the programmed feature key becomes available. Secondary account logout You can log out of a secondary account by selecting the secondary account in the Logout Select User screen. This causes the secondary account to be removed from the autologin list. If you restart the IP Deskphone, the secondary account is not logged back in.
Multiuser Upgrade impacts to user profiles In previous releases of the IP Deskphone software, user profiles were associated to user names rather than accounts; one user profile could be associated with multiple user names. After the IP Deskphone is upgraded to SIP Release 3.x or later software, the IP Deskphone may contain user profiles with old user name associations.
Making a call The primary account is always associated to the first (bottom-right) line key of the IP Deskphone. If you are a secondary user, the order of the next available line key is from bottom to top and right to left on the IP Deskphone, followed by the keys on the Expansion Module from bottom to top and right to left.
Multiuser If you initiate a call by pressing a line key, the user account associated with that line key is used when the call is initiated. If you initiate a call from the Address Book or Friends list, the account that is selected to display the list is the same account that establishes the call. In all cases, if you initiate the call by pressing a line key, then the account associated with that particular line key takes precedence.
Instant Messages call appears on the context line. Each line key reflects the most active call state of its account. The active call is affected by operations such as call transfer or call parking. One exception is the New Call action, which uses the primary account by default; this can be overridden by pressing another line key to initiate the call. Joining calls into a specific conference always uses the conference server of the primary account.
Multiuser Modifying settings A number of preferences, in particular Voice Mail and IM settings, are per-account. The main Preferences menu includes a User Settings entry. Selecting this entry prompts you to select a registered account. After selecting an account, a menu appears that lets you modify the settings of that account.
Programmable keys • The red LED is lit if any account has a waiting message. • A special icon (a shaded envelope) is displayed on the line key of each account with a waiting message (unless the account is in a call). Remembering settings after logout For each profile, up to 24 sets of per-account settings are always remembered.
Multiuser Inbox, Outbox, IM log There is a single Inbox, a single Outbox and a single Instant Message log for each profile. The detailed view of the call log entry indicates the local account associated to each entry; that is, the source of outgoing calls and the target of received calls. Call logs and IM logs provide many ways of initiating a call to the address identified by the selected entry, such as lifting the handset. In most cases, the primary account is used.
User status The Friends view always accesses and modifies the address book of the primary account (local or network-based). There is no selection mode for the Friends view. You can only monitor and view the presence information of Friends of the primary account in Friends view. User status This section describes the features associated with the User status.
Multiuser DND mode for each account is persistent. If you restart the IP Deskphone, or log out and log in, the account maintains the original state. Presence Selecting the Presence soft key prompts you to specify which presence state of the account should be modified. The option all lets you configure all accounts to the same presence in one operation. If you select a single account, then the current state of the account is displayed and you are prompted whether it should be changed.
User status Call Forwarding Selecting the Call Forward command from the Services menu prompts you to specify which account must be placed in Call Forward mode. The following is an example of the Call Forward menu: 1. All accounts 2. Disable for all accounts 3. mary@abc.com 4. bob@abc.com 5. alex@abc.com The option All accounts places all accounts in Call Forward mode in one operation and the option Disable for all accounts deactivates Call Forward for all accounts at once.
Multiuser For both a single key and the All accounts key, you can treat the key as a toggle. If no Call Forward or DND operations are selected, pressing the key switches one or all accounts between forwarding to the key's target and not forwarding states. The Call Forward state and target for each account is persistent. If you restart the IP Deskphone or logout and login, the Call Forward state is retained.
Receiving a call Receiving a call When you receive an incoming call, the displayed information shows which account the call is intended to reach. The line key of the corresponding account displays an incoming call icon. The call can be answered by: • pressing the Answer context-sensitive soft key • taking the handset off hook • pressing the headset or handsfree key • pressing the appropriate line key of the account Note: You cannot use a different account to answer the call.
Multiuser 214 Avaya 1140E IP Deskphone with SIP Software on Avaya Aura® User Guide Comments? infodev@avaya.
Index Numerics C 3-way calling ............................................................. 136 Cable unplugged, multiuser ...................................... 201 Call Forward reminder signal ....................................151 Call Forward, activate ............................................... 151 Call Forward, deactivate ........................................... 151 Call Forward, using ...................................................151 Call Forwarding, multiuser .......................
Configuring Instant Messaging pop-ups ................... 124 Configuring the Avaya 1140E IP Deskphone ............. 65 Confirmation logon screen ......................................... 47 Copy an image file from the USB drive into the IP Deskphone .................................................. 182 Copy the ring tone from the IP Deskphone to the USB drive ............................................................. 182 Copying information to the Address Book ................
K Key press behavior .....................................................23 L Line key ...................................................................... 23 Line keys, multiuser .................................................. 202 Location information ................................................... 49 Logging off from the IP Deskphone ............................ 48 Logging out, multiuser .............................................. 200 logon confirmation ......................................
Precedence, multiple calls ........................................ 189 Preemption ........................................................ 183, 190 Presence state messages, adding new .................... 156 Presence state, configuring ...................................... 154 Presence, multiuser .................................................. 210 Primary account logout, Multiuser ............................ 200 Programmable keys, multiuser .................................
