User guide

Chapter 12: Active calls and call features
This chapter provides information on active calls, and on call features available to the IP Deskphone
user.
Active calls
You can use the following features during an active call:
• Making a new call
• Placing a call on Hold
• Using 3-way calling
• Transferring a call
You can use the Action soft key to perform the following actions during an active call:
1. New Call—to begin a new call while other calls are on hold.
2. Release Call—to release (hang-up) the selected call.
3. Transfer Call—to transfer the call to another phone number or SIP address.
FNE/FAC features
Access to certain Aura features is provided through dialing Feature Extension Numbers (FNEs) or Feature
Access Codes (FACs).
To simplify the use of these features, you can configure speed dial keys for FNEs and FACs. This enables
a feature to be easily accessed by pressing a speed dial key on the IP Deskphone instead of dialing an
entire FNE or FAC code
Making a new call
You can initiate a new call during a current call. If you do not place the current call on hold first,
the IP Deskphone automatically places the current call on hold when you initiate a new call.
You can initiate a new call by using any of the following methods:
• Initiating a call using the active call context-sensitive soft key menu.
• Initiating a call from the Address Book.
• Initiating a call from the Call Inbox.
• Initiating a call from the Call Outbox.
Avaya 1140E IP Deskphone with SIP Software on Avaya Aura
®
User Guide November 2013 129