User guide
Table Of Contents
- Contents
- Chapter 1: Revision history
- Chapter 2: Regulatory and safety information
- Chapter 3: Introduction to the Avaya 1140E IP Deskphone
- Chapter 4: Accessing the Avaya 1140E IP Deskphone
- Chapter 5: Installing the 1140E IP Deskphone
- Chapter 6: Configuring the Avaya 1140E IP Deskphone
- Chapter 7: Making a call
- Chapter 8: Receiving a call
- Chapter 9: The Address Book
- Chapter 10: Call Inbox and Call Outbox
- Chapter 11: Instant Messaging
- Chapter 12: Active calls and call features
- Making a new call
- Ring Again Busy / Automatic Callback
- Whisper Page
- Call Waiting
- Placing a call on Hold
- Using 3-way calling
- Ad hoc conferencing when connecting to the Call Server
- Transferring a call
- Using Park Call
- Using the Friends feature
- Feature keys
- Using Call Forward
- Configuring Do Not Disturb
- Configuring a Presence state
- Audio Codecs
- PC Client softphone interworking with the IP Deskphone
- Automatic remote software updates
- Busy lamp field
- Group Call Pickup
- Chapter 13: Advanced features
- Viewing the IP Deskphone information
- Network menu
- USB flash drive
- Customizable banner for login
- Phone Information - Details screen
- Screensaver/screen lock
- Background image
- Service Package Group Support
- Speed Dial List
- USB flash memory device support
- Multi-Level Precedence and Preemption
- Announcement Record / Listen
- Abbreviated Dialing Lists
- Change Class of Restriction
- Change Coverage
- EC500 Self Administration
- Malicious Call Trace Activation
- Station Lock and Unlock
- Chapter 14: Multiuser
- Index
Related topics:
Call transfer with precedence on page 189
Call transfer with precedence
Direct transfer and transfer to voicemail
For a direct transfer or transfer to voice mail, the precedence level of the transferred call is re-
used and the precedence selection screen is not shown.
Consultative transfer
When doing a consultative call transfer, the Call Server does not know if the precedence of
the transferred call can be re-used. Therefore you can only use a precedence level that you
are authorized to use.
You may want to transfer the call with a precedence level higher than the authorized level of
the caller being transferred. You can specify the precedence to use when making the
consultative call. To enable this, the precedence selection screen is displayed after you select
a consultative transfer.
You can only choose a precedence level that you are authorized to use. The default value is
Routine.
In a consultative transfer, the precedence level of the transferred call is the higher level of the
initial call and the consultative call. For example, Person A calls Person B with a precedence
level of Immediate. During the call, Person B performs a consultative transfer to Person C with
a precedence level of Flash during the consultation. When the call is finally transferred, the
transferred call has a precedence level of Flash, even if the call initially had a precedence level
of Immediate.
Multiple calls
When there are multiple calls on the IP Deskphone, each call is displayed as a single line on
the screen.
If the line is wider than the screen capacity, scroll left and right to see more information.
If there are multiple incoming calls, calls are displayed on the IP Deskphone in the order of
precedence from highest to lowest. If the calls have the same precedence, then the calls are
displayed in order of the age of the call, from oldest to newest.
A maximum of two calls are presented at one time.
When a call is displayed, the related tone is played as well.
Example: There are 4 incoming calls in the following order and you have not gone off-hook:
Multi-Level Precedence and Preemption
Avaya 1140E IP Deskphone with SIP Software on Avaya Aura
®
User Guide November 2013 189