User guide
Table Of Contents
- Contents
- Chapter 1: Revision history
- Chapter 2: Regulatory and safety information
- Chapter 3: Introduction to the Avaya 1140E IP Deskphone
- Chapter 4: Accessing the Avaya 1140E IP Deskphone
- Chapter 5: Installing the 1140E IP Deskphone
- Chapter 6: Configuring the Avaya 1140E IP Deskphone
- Chapter 7: Making a call
- Chapter 8: Receiving a call
- Chapter 9: The Address Book
- Chapter 10: Call Inbox and Call Outbox
- Chapter 11: Instant Messaging
- Chapter 12: Active calls and call features
- Making a new call
- Ring Again Busy / Automatic Callback
- Whisper Page
- Call Waiting
- Placing a call on Hold
- Using 3-way calling
- Ad hoc conferencing when connecting to the Call Server
- Transferring a call
- Using Park Call
- Using the Friends feature
- Feature keys
- Using Call Forward
- Configuring Do Not Disturb
- Configuring a Presence state
- Audio Codecs
- PC Client softphone interworking with the IP Deskphone
- Automatic remote software updates
- Busy lamp field
- Group Call Pickup
- Chapter 13: Advanced features
- Viewing the IP Deskphone information
- Network menu
- USB flash drive
- Customizable banner for login
- Phone Information - Details screen
- Screensaver/screen lock
- Background image
- Service Package Group Support
- Speed Dial List
- USB flash memory device support
- Multi-Level Precedence and Preemption
- Announcement Record / Listen
- Abbreviated Dialing Lists
- Change Class of Restriction
- Change Coverage
- EC500 Self Administration
- Malicious Call Trace Activation
- Station Lock and Unlock
- Chapter 14: Multiuser
- Index
Preemption scenarios and behavior
The following table describes the IP Deskphone behaviors that occur when receiving a call of
higher precedence than the presented current calls and no call appearances are available.
Table 20: When a preemption call is received
Call state Preemption behavior
While a call is on hold
1. Preemption tone is played through the Handsfree
speaker for three seconds.
2. The preempting call presents with the appropriate
ringing.
3. The new preemption precedence call screen is
displayed.
An incoming call is ringing
1. The preempting call presents with the appropriate
ringing.
2. The new preemption precedence call screen is
displayed.
An outgoing call is ringing
1. The preemption tone plays continuously in the
Handsfree speaker for few seconds.
2. The outgoing call is removed.
3. The preemption acknowledgment screen is
displayed.
4. When the preemption is acknowledged, or after
three seconds elapse:
a. Preemption tone stops.
b. The new preemption precedence call screen is
displayed.
c. The preempting call presents with the
appropriate ringing.
External preemption
The IP Deskphone supports preemption from external sources.
The following table describes the IP Deskphone behaviors that occur when receiving a call
from an external source with higher precedence than the presented current calls and no call
appearances are available.
Call state
Preemption behavior
While on an active call/music on hold
1. Preemption tone is played through the
handsfree speaker.
2. The active call is removed.
Multi-Level Precedence and Preemption
Avaya 1140E IP Deskphone with SIP Software on Avaya Aura
®
User Guide November 2013 191