User guide

Incoming call while dialling outbound number + one free call appearance line
When you enter the first digit or character to make a new call, then any call that comes in during
this time is not presented. The incoming call hears ringback tone.
Your dial pad entry sequence is not interrupted. The incoming call is shown to you when:
• you complete dialing your call and ring or busy signal is heard. The incoming call is
presented if the incoming call has not hung up. You can decide to answer the call.
• you decide to cancel dialling by pressing Goodbye or hanging up. The incoming call is
presented if the incoming call has not hung up. You can decide to answer the call.
Incoming call while dialing outbound number + held call with priority higher then
incoming call
When you enter the first digit or character to make a new call, then any call that comes in during
this time is not presented.
Your dial pad entry sequence is not interrupted. Since the incoming call is of lower precedence
than the held call and you are entering digits for another call, the incoming call is sent a busy
response. The caller sees a User is Busy message.
Note:
The held call and the process of placing the second call are counted as two consumed call
appearances.
Incoming call while dialing outbound number + held call with priority lower then
incoming call
When you enter the first digit or character to make a new call, then any call that comes in during
this time is not presented.
If the held call is lower in precedence than the incoming call, the held call can be preempted
and a notification is shown on screen for both local and remote users. You receive notification
that the your held call has been preempted.
After three seconds, or after you press the OK soft key on the preemption screen, you are
taken back to the previous screen where you were entering the address for your outgoing call.
Your previously entered digits are not discarded.
This temporary disturbance is allowed because the held call was known to you and you need
to know that the call on hold has been preempted.
The incoming call that preempted the held call is shown when:
• you complete dialing the call and a ring or busy signal is heard. It may be possible that
the outgoing call can be preempted but only after ring or busy signal is heard. The
incoming call is presented if the incoming call has not hung up. You can decide to answer
the new incoming call
• you decide to cancel dialing and the IP Deskphone goes back to the idle screen again.
This allows the incoming call to be presented if the incoming call has not hung up. You
can decide to answer the new incoming call.
Multi-Level Precedence and Preemption
Avaya 1140E IP Deskphone with SIP Software on Avaya Aura
®
User Guide November 2013 193