Avaya 1165E IP Deskphone with SIP Software User Guide SIP Software Release 4.3 Document Status: Standard Document Version: 04.
© 2012 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.
Contents Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 IP Deskphone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 IP Deskphone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 USB support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Installing additional cables . . . . . . . . . . . . . . . . . . . . . . . . 62 Wall-mounting the IP Deskphone (optional) . . . . . . . . . . . 62 Entering text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Entering text using the telephone dialpad . . . . . . . . . . . . 65 Enabling and disabling the # Ends Dialing feature . . . . . . 67 Setting the dialpad to alphanumeric dialing . . . . . . . . . . . 69 Entering text using the USB keyboard . . . . . . . . . . . . . .
Contents Setting-up the Backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Configuring Menu Auto back-out . . . . . . . . . . . . . . . . . . . . . . 95 Selecting a ring pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Adjusting the ring volume . . . . . . . . . . . . . . . . . . . . . . . . . 98 Adjusting the volume of the Handset, headset, and Handsfree mode . . . . . . . . . .
Contents Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Caller identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Answering an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . 152 Redirecting an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . 153 Declining an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . 155 Creating a new Call Decline Reason . . . . . . . . . . . . . . .
Contents Call Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193 Accessing the Call Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . 194 Managing calls in the Call Outbox while not on a call . . 194 Initiating a call from the Call Outbox . . . . . . . . . . . . . . . 195 Deleting calls from your Call Outbox . . . . . . . . . . . . . . . 196 Viewing the details of a call in the Call Outbox . . . . . . . 197 Accessing the calls in your Call Outbox during a call . .
Contents Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228 Using the Park Call feature . . . . . . . . . . . . . . . . . . . . . . . . . . 232 Using Park Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232 Retrieving a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . 233 Additional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235 Using the Friends feature . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Multiuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285 Initial login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286 Additional logins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286 Automatic login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287 Logging out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288 Primary account logout . . . . . . . . . . . . . . . .
Contents Advanced features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305 Accessing the services menu . . . . . . . . . . . . . . . . . . . . . . . . 306 Checking for updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 307 Switching the proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308 Resetting the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311 Erasing the user data . . . . . . . . . . . . . . . . . . . . . . . . . . . 312 Network menu . . .
Contents Display screen icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 370 Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 373 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 12
Revision history Revision history March 2012 Standard 04.03. This document is up-issued to reflect changes in the User Profile information. February 2012 Standard 04.02. This document is up-issued to include information about Busy Lamp Field. November 2011 Standard 04.01. This document is up-issued to support SIP Software Release 4.3. May 2011 Standard 03.02. This document is up-issued to reflect changes in global power supply information. November 2010 Standard 03.01.
Revision history 14
Welcome Welcome The Avaya 1165E IP Deskphone builds on the award-winning Avaya 1100 Series IP Deskphones industrial design and offers a high resolution color display and new graphical user interface elements that enhance the user experience. The Avaya 1165E IP Deskphone provides easy access to multiple lines and call processing features.
Welcome • seven specialized feature keys: — Quit — Directory — Message/Inbox — Shift/Outbox — Services — Copy — Expand • five call-handling keys: — Mute — Handsfree — Goodbye — Headset — Hold • two Gigabit Ethernet ports—for LAN and PC connections • integrated headset support for wired and wireless options including USB and Bluetooth Wireless Technology • IEEE 802.
Welcome IP Deskphone controls Figure 1 shows the Avaya 1165E IP Deskphone.
Welcome This section describes the controls on your Avaya 1165E IP Deskphone. Your Avaya 1165E IP Deskphone can have fixed keys with icons or with labels. This document presents both versions of the fixed key. The keys on either side of the LCD display area are Self-labeled Line/Programmable feature keys with labels on the LCD. The system administrator can reserve some keys for specific functions during tasks and for advanced configuration.
Welcome Press the Handsfree key to activate the built-in speaker and microphone of the Avaya 1165E IP Deskphone. The Handsfree LED indicator on the Handsfree key lights to indicate when handsfree is active. (Navigation) Use the Navigation keys to scroll through menus and lists that appear on the LCD display screen or for text entry. The outer part of this key cluster rocks for up, down, left, and right movements. For more information, see “Navigation keys” on page 44.
Welcome Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset. The headset LED indicator on the Headset key lights to indicate that the headset is in use. Press the Headset key twice to open the Bluetooth Setup menu. If the Bluetooth wireless technology is not enabled on your IP Deskphone, this menu is not available. Use the Goodbye key to terminate an active call.
Welcome Press the Quit/Stop key to exit an active menu or dialog. Pressing the Quit/Stop key does not affect the status of active calls. Press the Shift/Outbox key to toggle between two feature key pages, and to access an additional six lines or features. This function is not available on all 1165E IP Deskphones. To find out if this function is available on your phone, consult your system administrator. Press the Message/Inbox key to access your voice mailbox.
Welcome Press the Services key, and then use the navigation keys to access the following items: • Telephone Options: — — — — — — — — — — — — — — • Volume adjustment... Contrast adjustment Language... Date/Time Display diagnostics Local Dialpad Tone Set Info Diagnostics Call Log Options Ring type... Call timer On hook default path Change FeatureKey label Name Display Format Live Dial Pad Password Admin: — Station Control Password The Password Admin menu is not available on all 1165E IP Deskphones.
Welcome (Services) (Services) (Navigation keys) Press the Services key twice to access the Local Tools menu, and then use the Left / Right navigation keys to access the following items: • Preferences • Diagnostics • Configuration • Locks If you attempt to access the Local Tools menu, and a dialog box appears prompting you for a password, contact your system administrator. Your system administrator can establish a password for the Local Tools menu. Press the Inbox key to access your call inbox.
Welcome IP Deskphone display The 1165E IP Deskphone provides a 4.1 inch (diagonal measured) color QVGA TFT display, capable of displaying a QVGA 320 x 240 (width by height) image. The graphics controller supports 24-bit color (16 million colors). Your Avaya 1165E IP Deskphone provides three display areas: • The upper display area provides labels for the eight line/ feature key labels.
Welcome means that the labels that appear above the soft keys present the features that are available to the user at that time. The soft key labels change depending on the active feature or the state of the call. Self-labeled line/programmable feature keys are referred to as line/ feature keys and context-sensitive soft keys are referred to as soft keys throughout this document. Figure 3 on page 25 shows an idle LCD screen.
Welcome • When you power the 1165E IP Deskphone through local AC power, the 1165E IP Deskphone provides up to 500 mA at 5 volts on the USB port. Note: Current limiting can obstruct the working of complex devices such as USB keyboards with built-in hubs. If a hub is involved, use external power. You can plug a USB flash drive into the USB Port of the 1165E IP Deskphone or on a powered hub connected to the IP Deskphone, and transfer files to and from the IP Deskphone.
Welcome Context-sensitive soft keys Your Avaya 1165E IP Deskphone has four context-sensitive soft keys beneath the LCD screen. The context-sensitive soft keys access different features and menus depending on the state of the IP Deskphone and the menu you access. Figure 4 on page 27 shows the context-sensitive soft keys while the 1165E IP Deskphone is in the idle state.
Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 2 of 7) Item abc or 123 Msgs Function Press the abc context-sensitive soft key to toggle between alpha and numeric input modes. • To type letters, the abc contextsensitive soft key must be displayed. • To type numbers, press the abc context-sensitive soft key to display the 123 context-sensitive soft key on the menu list. Press the Msgs context-sensitive soft key to access the following features: 1.
Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 3 of 7) Item More… Function Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys (three menu lists are available). When you press the More… contextsensitive soft key, a different selection of context-sensitive soft keys appears.
Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 4 of 7) Item CallFwd Function Press the CallFwd context-sensitive soft key to forward all calls to a specified address. DND Press the DND context-sensitive soft key to block all calls. Retrve Press the Retrve context-sensitive soft key to retrieve parked calls (local and server calls only). More… Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys.
Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 5 of 7) Item Function Presnce Press the Presnce context-sensitive soft key to configure the presence status for your IP Deskphone. Prefs Press the Prefs context-sensitive soft key to display the Preferences menu. The menu items include the following: 1. Display—use to adjust the display settings of the LCD screen. 2. Audio—use to adjust tones and volume settings, access the Codecs menu to configure a USB headset. 3.
Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 6 of 7) Item Prefs Function 4. Language—use to change the interface language. 5. Misc Options—use to access the following options: — Alpha Dialing — Search Method — Incoming Privacy — Outgoing Privacy — # Ends Dialing — Hold Mode: Private — Time 6. Network—use to access the following: — Server Settings — Device Settings — Diagnostics — Disable screensaver — Licensing — Lock 7.
Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 7 of 7) Item Function Prefs 8. User Settings - use to modify the following: — Call Settings — IM Settings — Voice Mail Settings — Change Location More… Press the More... context-sensitive soft key to return to the first menu list of context-sensitive soft keys. The next available menu list contains the following context-sensitive soft keys: [Redial] [abc] [Msgs] [More...
Welcome Table 2 on page 34 lists the context-sensitive soft keys that you can use to access menu items after dial pad input. Table 2: Menu items accessed after dial pad input through context-sensitive soft keys Item Send Function Press the Send context-sensitive soft key to dial out the user input using the primary login of the IP Deskphone. User input is run against the dialing plan. abc or 123 Press the abc or 123 context-sensitive soft key to toggle between alpha and numeric input mode.
Welcome Figure 6: In-call context-sensitive soft keys Table 3 on page 35 lists the context-sensitive soft keys you can use to access menu items during an in-call session. Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 1 of 10) Item Conf Function Press the Conf context-sensitive soft key to obtain a dial tone to place another call during an active call or to make a conference call.
Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 2 of 10) Item Audio Function Press the Audio context-sensitive soft key to access the following features: Tones • Ring Pattern — • Select test patterns from 1 to 8 Alerting Volume — Set Desired volume 36
Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 3 of 10) Item Audio Function Voice • Set the volume for the following: — Handset Volume — Headset Volume — Handsfree Volume Codecs Select the Audio Codecs: • G722 (wideband codec) • PCMU (standard u-law) • G729 (729 codec) • PCMA (standard a-law) Headset Selection Select the active headset device: • Wired, USB (if wired, then select type 1, 2 or 3) • Enable HID Commands (enable or disa
Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 4 of 10) Item Function Bluetooth Setup • Enable Bluetooth (enable or disable) • To unpair Device select UnPair. If Bluetooth is enabled, select: • Search devices (phone searches the bluetooth devices and lists the discovered devices in the Found field. • To set an Active device select Set. • To pair with a found device select Pair. • To unpair Device select UnPair.
Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 5 of 10) Item Function Activate The Activate context-sensitive soft key appears when the call is not active. The most common usage of this key is when the call displayed onscreen is a call that was parked against the user (or a call that the user placed on hold). Note: The Activate contextsensitive soft key never appears at the same time as the Audio context-sensitive soft key.
Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 6 of 10) Item More… Function • If you press the More… context-sensitive soft key once from the first menu list, you access the following contextsensitive soft keys: [NewCall] [Park] [Retrve] [More.
Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 7 of 10) Item Park Function Press the Park context-sensitive soft key to park the current call to the server or another user (not available for all call servers). Retrve Press the Retrve context-sensitive soft key to retrieve parked calls (local and server parked calls only). More… Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys.
Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 8 of 10) Item Function Prefs 2. Audio—use to adjust tones and volume settings, to configure a USB headset, and to access the Bluetooth wireless technology setup. 3. Feature Options—use to configure the following: — Feature keys — Call Decline Reasons — Call Ignore Action — Call Subjects — Call Fwd Notification — Answer Mode Settings appear when the Auto Answer Mode is enabled on the IP Deskphone. 4.
Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 9 of 10) Item Prefs Function 6. Network—use to access the following: — Server Settings — Device Settings — Diagnostics — Disable screensaver — Licensing — Lock 7. USB Locks—use to lock or unlock the following USB devices: — USB Mouse — USB Keyboard — USB Headset — USB flash drive 8.
Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 10 of 10) Item Function More… Press the More… context-sensitive soft key to return to the first menu list of context-sensitive soft keys. The next available menu list contains the following contextsensitive soft keys: [Conf] [Trnsfer] [Audio] [More…] Unlock The Unlock context-sensitive soft key appears if you answer a call when the IP Deskphone is locked with a password protected screensaver.
Welcome Table 4 on page 45 describes the navigation keys and their functions. Table 4: Navigation keys and functions (Part 1 of 2) Key Navigation Key Cluster Function Press the Left or Right arrows on the Navigation Key Cluster to: • Scroll long lines of text when you view caller ID. Note: The Avaya 1165E IP Deskphone automatically scrolls long lines of text from right to left for entries such as in your address book or your Call Inbox.
Welcome Table 4: Navigation keys and functions (Part 2 of 2) Key Navigation Key Cluster Function Press the left side of the Navigation Key Cluster to: • Move cursor to the left when you enter and edit text. • Leave the detail view of the Inbox or Outbox and return to the main Inbox or Outbox. Operates like the Back context-sensitive soft key. Press the up or down arrows on the Navigation Key Cluster to: • Erase a character (backspace) when you enter and edit text.
Welcome menu item to activate it or click on the item to highlight it. For example, you can click the View context-sensitive soft key label to open that menu. Double-click the word Inbox in the menu list; then double-click a name in the Inbox list to initiate a call, or click the item to highlight the name. To access the Network menu, right-click anywhere on the display. Note: USB mouse support is available for the Avaya 1165E IP Deskphone but does not extend to added Expansion Modules.
Welcome Secure connection Call security is identified by the presence of a security icon (padlock) that is displayed on the IP Deskphone screen. After the IP Deskphone is registered with the SIP Proxy, you can view the security icon when: • the IP Deskphone is idle • you are on an active call Figure 7 on page 66 is an example of a secure connection when the IP Deskphone is idle. The security icon is visible on the 1165E IP Deskphone screen.
Welcome Figure 8: Example of a secure connection during an active call 49
Regulatory and safety information Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Regulatory and safety information • This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body (excluding the handset). This transmitter must not be collocated or operated in conjunction with any other antenna or transmitter.
Regulatory and safety information Table 5: EMC compliance (Part 2 of 2) Jurisdiction Standard Description European Community EN 55022 Class B Emissions: Information technology equipment - Radio disturbance EN 55024 Information technology equipment Immunity characteristics Limits and methods of measurement EN 61000-3-2 Limits for harmonic current emissions (equipment input current <= 16 A per phase) EN 61000-3-3 Limitation of voltage fluctuations and flicker in low-voltage supply systems for equip
Regulatory and safety information Other US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements. EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://support.avaya.com/css/ appmanager/public/support.
Using your Avaya 1165E IP Deskphone Using your Avaya 1165E IP Deskphone After you familiarize yourself with the Avaya 1165E IP Deskphone features, you can start to use the IP Deskphone. Getting Started This section provides information about how to use the Avaya 1165E IP Deskphone. Carefully read each section before you operate the new Avaya 1165E IP Deskphone.
Using your Avaya 1165E IP Deskphone Before you begin CAUTION Damage to Equipment Do not plug your Avaya 1165E IP Deskphone into a regular telephone jack. This can result in severe damage to the IP Deskphone. Consult your system administrator to ensure that you plug your telephone into a 10/100/1000 BaseT Ethernet jack. CAUTION Your Avaya 1165E IP Deskphone is designed for use in an indoor environment only.
Using your Avaya 1165E IP Deskphone Figure 9: Avaya 1165E IP Deskphone connections Accessory Expansion Module port PC Ethernet port LAN Ethernet port Tilt Lever Link lamp USB Connector AC Adapter jack Headset jack Handset jack WARNING Ensure that the protective rubber cap on the Expansion Module port is in place when the port is not in use. Connection of anything other than the proper Expansion Module connector to this port can cause damage to the phone.
Using your Avaya 1165E IP Deskphone • “Wall-mounting the IP Deskphone (optional)” on page 62 Figure 10: Wall-mount lever Wall-mount lever WARNING Your Avaya 1165E IP Deskphone is shipped with the base locked in position. To avoid damaging your phone, press the wall-mount lever, located under the Handsfree key as indicated in the previous figure, to release the base and pull it away from the phone.
Using your Avaya 1165E IP Deskphone Figure 11: Remove the stand cover Tilt Lever Button Center Catch Handset cord exit Connecting the AC power adapter (optional) Your Avaya 1165E IP Deskphone supports AC power or Power over Ethernet (PoE) options, including IEEE 802.3af standard power. To use local AC power, use only the Avaya-approved Global Power Supply (NTYS17xxE6). You can order the Avaya-approved AC adapter separately.
Using your Avaya 1165E IP Deskphone To use PoE, where power is delivered over the CAT5 cable, your connected LAN must support PoE. If you use PoE, you do not require an AC adapter. WARNING If you are connected to a PoE connection do not use the AC power adapter To use gigabit Ethernet, you must connect to the LAN through CAT5e (or later) cables. To connect the AC adapter to the AC adapter jack in the bottom of the phone, use the following procedure: 1. Form a small bend in the cable. 2.
Using your Avaya 1165E IP Deskphone Connecting the headset (optional) Perform the following procedure to connect the optional headset to the Avaya 1165E IP Deskphone. 1. On the back of the phone, plug the headset connector into the RJ-9 headset jack marked with the headset symbol. 2.
Using your Avaya 1165E IP Deskphone Perform the following procedure to select a headset. 1. Press Prefs. 2. Select Audio. 3. Select Headset Type. Connecting the LAN ethernet cable Note: Your 1120E IP Deskphone supports AC power or Power over Ethernet (PoE) options, including IEEE 802.3af standard power. To use local AC power, use only the Avaya-approved Global Power Supply (NTYS17xxE6). You can order the Avaya-approved AC adapter separately.
Using your Avaya 1165E IP Deskphone Installing additional cables If applicable, you can plug an optional USB device such as a USB mouse or a USB keyboard into your IP Deskphone. Connect the USB cable to the USB port on the back of the IP Deskphone.
Using your Avaya 1165E IP Deskphone Method A: 1. Press the wall-mount lever, and pull the phone away from the stand, as shown in Figure 13 on page 63. 2. Use the stand cover (the part you removed in “Removing the stand cover” on page 57), to mark the wall-mount holes by pressing the bottom of the stand cover firmly against the wall in the location where you wish to install the phone. Four small pins on the bottom of the stand cover make marks on the wall. 3.
Using your Avaya 1165E IP Deskphone Method B: 1. Attach the 15-cm (6-inch) CAT5e cable. 2. Position the stand over the mounting rivets, and slide the phone down the wall so that the rivets fit into the slots on the stand, indicated in Figure 12 on page 62 (Method B). 3. Replace the stand cover. Ensure that all cables are neatly routed and press the stand cover into place until you hear a click. 4. Put the phone in the wall-mount position (optional).
Using your Avaya 1165E IP Deskphone You can use the following methods to enter and edit text on your Avaya 1165E IP Deskphone: • “Entering text using the telephone dialpad” on page 65 • “Entering text using the USB keyboard” on page 70 Entering text using the telephone dialpad For applications that offer text input, when you use the dialpad to enter text the system activates the abc/123 context-sensitive soft key.
Using your Avaya 1165E IP Deskphone • To enter the next letter, press the dialpad key 6 twice to cycle to the letter r. When entering alphanumeric information, the 1 key on the dialpad represents the characters in Table 7 on page 66. To enter a special character, press the dialpad number 1 to cycle through the characters until you reach the one you need. For example, to enter a question mark (?), press the number 1 key eight times.
Using your Avaya 1165E IP Deskphone Table 7: Alphanumeric characters for dialpad key 1 (Part 2 of 2) Character Name ; semi-colon ~ tilde = equal + plus 1 numeral 1 Note: No letters are associated with the 0 key. Enabling and disabling the # Ends Dialing feature You can enable the Avaya 1165E IP Deskphone to use the octothorpe (#) symbol to immediately dial the address or phone number. To enable the # Ends Dialing feature: 1.
Using your Avaya 1165E IP Deskphone To disable the # Ends Dialing feature: 1. To turn off # Ends Dialing, press the Prefs context-sensitive soft key, and then select Misc Options. Highlight # Ends Dialing and press the Change context-sensitive soft key. Prefs 2. Choose one of the following: Off Back or — Press the Off context-sensitive soft key to turn off # Ends Dialing. — Press the Back context-sensitive soft key to keep existing configurations and return to the Preferences menu.
Using your Avaya 1165E IP Deskphone Setting the dialpad to alphanumeric dialing To eliminate the need to press the abc/123 context-sensitive soft key when you enter text, you can set the Avaya 1165E IP Deskphone dialpad default to alphabetic mode. To set the dialpad to alphabetic mode as the default: 1. Press the Prefs context-sensitive soft key, and then select Misc Options. Highlight Alpha Dialing, and then press the Change context-sensitive soft key. Prefs 2.
Using your Avaya 1165E IP Deskphone 2. Choose one of the following: Off Back or — Press the Off context-sensitive soft key to turn on alphanumeric dialing. — Press the Back context-sensitive soft key to keep existing configurations and return to the Preferences menu. Entering text using the USB keyboard You can connect a USB keyboard to the USB port of your Avaya 1165E IP Deskphone to enter text and numbers, access some features, and duplicate some functions.
Using your Avaya 1165E IP Deskphone Table 8: USB keyboard functions (Part 2 of 2) USB Keyboard Key Avaya 1165E IP Deskphone Fixed Key F8 Volume Up F9 Mute F10 Hold F11 Headset F12 Handsfree Break Goodbye (Release) Backspace Left arrow of Navigation Cluster Arrow Left Left arrow of Navigation Cluster Arrow Right Right arrow of Navigation Cluster Arrow Up Up arrow of Navigation Cluster Arrow Down Down arrow of Navigation Cluster Enter Enter 71
Accessing the Avaya 1165E IP Deskphone Accessing the Avaya 1165E IP Deskphone You require a log on ID and a password to log on to a server with your Avaya 1165E IP Deskphone. Logging on Whenever you log on to your Avaya 1165E IP Deskphone you must do the following: • confirm your logon ID • enter your password • select the duration of this session The Admin password protection for login prompt appears when you power up the phone or after you log off.
Accessing the Avaya 1165E IP Deskphone When you log on to your Avaya 1165E IP Deskphone you must confirm your logon ID, enter your password, and select the duration of this session.
Accessing the Avaya 1165E IP Deskphone Note: You must enter the admin password to edit domains. Note: Check with your system administrator before editing or changing domains. To change the domain: Domain 1. Choose one of the following: — Press the Domain context-sensitive soft key to change the current domain. — Press the Done context-sensitive soft key to keep existing configurations and return to the User Login prompt.
Accessing the Avaya 1165E IP Deskphone Select Back 3. Choose one of the following: — Press the Select context-sensitive soft key to change the domain to the highlighted domain from the list. The phone returns to the Current Domain page, and the new domain appears. — Press the Back context-sensitive soft key to keep existing configurations and return to the previous menu.
Accessing the Avaya 1165E IP Deskphone sensitive soft key, there is no prompt for the admin password because you have already entered the admin password to load the Server Settings menu. Selecting a language Your Avaya 1165E IP Deskphone has the capacity to operate using other languages, such as French. The system administrator can provision the IP Deskphone with up to five languages.
Accessing the Avaya 1165E IP Deskphone Select Back 3. Choose one of the following: — Press the Select context-sensitive soft key to change the language to the highlighted language from the list. The phone returns to the User Login screen and uses the selected language. — Press the Back context-sensitive soft key to keep the existing language and return to the User Login screen.
Accessing the Avaya 1165E IP Deskphone 2. Use the dialpad to enter your user ID login at the prompt. Note: Use the left navigation key to backspace and remove a previous user ID. Login 3. Press the Login context-sensitive soft key. If Authentication is enabled by your system administration, you are presented with the Authentication ID screen. The authentication ID is autofilled with your user ID. If Authentication is not enabled, a new screen appears and prompts you for your password. a.
Accessing the Avaya 1165E IP Deskphone 4. Enter your password by using the dialpad. Note 1: When you enter your password, the last character entered appears. However, all previous characters are hidden. Note 2: When you enter your password and you use the navigation key to backspace, you erase all the characters and must completely reenter your password again. Next Cancel 5. Press the Next context-sensitive soft key.
Accessing the Avaya 1165E IP Deskphone Setting the duration of the login After you enter your logon ID and password the Duration screen appears. You can enter the maximum length of time of the session. If you choose to use the default duration Permanent, you remain logged on to the phone until you log off. To set the login duration: 1. Choose one of the following: Next — Press the Next context-sensitive soft key to set the logon duration to Permanent. A login confirmation screen appears.
Accessing the Avaya 1165E IP Deskphone Back Cancel — Press the Back context-sensitive soft key to return to the permanent logon screen. — Press the Cancel context-sensitive soft key to return to the first logon screen. Logging on multiple user accounts The Avaya 1165E IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time. For more information about logging on multiple users, see “Multiuser” on page 285.
Accessing the Avaya 1165E IP Deskphone Timed logoff while on a call When the login time expires while you are on a call, you can do one of the following at the prompt: • Press the Yes context-sensitive soft key to log off immediately. • Press the No context-sensitive soft key to switch to Permanent logon. • Press the Quit key to dismiss the log out prompt and switch to permanent login. • Press the Release/Goodbye key to dismiss the logout prompt and switch to permanent login.
Accessing the Avaya 1165E IP Deskphone location by accessing the phone information screen. For more information, see “Viewing the IP Deskphone information” on page 305.
Accessing the Avaya 1165E IP Deskphone User Profile Your User Profile contains your specific settings and data. You are prompted to create a User Profile the first time you log on to your Avaya 1165E IP Deskphone. If you delete your User Profile, the phone reboots, and you must log on and create a new User Profile. When you log on to your phone, your specific settings and data are automatically available for you.
Accessing the Avaya 1165E IP Deskphone Overwriting your personal Address Book When an address book exists on a call server, such as an address book for a specific company, you can update your personal Address Book with an address book from the call server. The system administrator configures the system to enable this feature. If a new address book is available on the call server, the Avaya 1165E IP Deskphone prompts you to download the latest address book.
Accessing the Avaya 1165E IP Deskphone Figure 16: Logon confirmation screen Logging off from the Avaya 1165E IP Deskphone To log off from the Avaya 1165E IP Deskphone: 1. Press the Services fixed key, and then select Logout from the menu. abc 2. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input.
Accessing the Avaya 1165E IP Deskphone 3. Use the dialpad to enter your password at the prompt. 4. Choose one of the following: Logout Back or — Press the Logout context-sensitive soft key to complete the logout process. The IP Deskphone returns to the User Login screen. — Press the Back context-sensitive soft key to remain logged on and return to the Services menu.
Accessing the Avaya 1165E IP Deskphone Deskphone returns to the initial state. After the connection is established, the call can be disconnected only by an operator. If you hang up after the connection has been made, the IP Deskphone switches to loudspeaker. If the loudspeaker is already on, and you press the hang up button, nothing happens. The call is not disconnected. When you make an emergency call, the location of the IP Deskphone is forwarded to the PSAP.
Accessing the Avaya 1165E IP Deskphone Location information When you make an emergency call, the IP Deskphone provides the PSAP with the location information of the IP Deskphone. The IP Deskphone receives the location information when the IP Deskphone is first plugged in to the network and then stores it. To view your location, press the Services hard key, choose Phone Information, and then press the E911 context-sensitive soft key. Figure 17 on page 89 displays the Phone Information menu.
Accessing the Avaya 1165E IP Deskphone Figure 18: Phone location display You can obtain location information only if it has been configured on your system.
Configuring the Avaya 1165E IP Deskphone Configuring the Avaya 1165E IP Deskphone You can adjust a few settings of the Avaya 1165E IP Deskphone to conform to the environment where you want to use the phone. These settings are saved to your User Profile. This chapter describes some of the settings that you can customize on your Avaya 1165E IP Deskphone.
Configuring the Avaya 1165E IP Deskphone 2. Press the Left/Right navigation key to increase or decrease the display contrast level. 3. Choose one of the following: Apply Cancel or — Press the Apply context-sensitive soft key to save the changes and return to the Display menu. — Press the Cancel context-sensitive soft key to keep the existing configurations and return to the Display menu. Creating the idle screen text display You can create a text to display on the screen, while the phone is idle.
Configuring the Avaya 1165E IP Deskphone 4. Choose one of the following: Save Back or — Press the Save context-sensitive soft key to save the idle screen text display. — Press the Back context-sensitive soft key to keep the existing screen display text and return to the Display menu. Setting-up the Backlight Note: Configuring the amount of time the LCD screen remains backlit on the IP Deskphone also adjusts the Expansion Module backlight if you have an Expansion Module connected to your IP Deskphone.
Configuring the Avaya 1165E IP Deskphone 3. Choose one of the following: Apply Cancel or — Press the Apply context-sensitive soft key to set the length of time for the phone to remain backlit and return to the Display menu. — Press the Cancel context-sensitive soft key to keep the existing configurations and return to the Display menu. Using the Backlight Dim feature Note: For IP Deskphone display only.
Configuring the Avaya 1165E IP Deskphone 3. Choose one of the following: Apply Cancel or — Press the Apply context-sensitive soft key to save changes and return to the Display menu. — Press the Cancel context-sensitive soft key to keep the existing configurations and return to the Display menu. Configuring Menu Auto back-out You can use the Menu Auto back-out feature to configure the time interval required for the IP Deskphone to go back to the idle screen when the IP Deskphone is left inactive.
Configuring the Avaya 1165E IP Deskphone 3. Press the Up/Down navigation key to scroll through the screen and choose the required time interval. Choose one of the following values: — Never — 10 min — 5 min — 2 min — 1 min — 30 sec — 15 sec Note: The Never option turns off Menu Auto back-out. 4. Choose one of the following: Select Back or — Press the Select context-sensitive soft key to configure the Auto backout time to the selected (highlighted) value and return to the Display menu.
Configuring the Avaya 1165E IP Deskphone Selecting a ring pattern You can use the ring pattern feature to select the ring pattern for an incoming call. To select the ring pattern for an incoming call: Prefs 1. Press the Prefs context-sensitive soft key, select Audio, select Tones, and then select Ring Pattern. 2. Press the Up/Down navigation key to scroll through and highlight the different ring patterns displayed on the LCD screen. Select 3.
Configuring the Avaya 1165E IP Deskphone Adjusting the volume You can adjust the volume of the Avaya 1165E IP Deskphone for the following: • ring volume • handset volume • headset volume • handsfree volume • paging ring volume A sliding scale appears on the LCD screen display when you adjust the volume. Figure 19 on page 98 shows how to adjust the volume. Figure 19: Adjusting the volume Adjusting the ring volume You can adjust the ring volume for an incoming call.
Configuring the Avaya 1165E IP Deskphone To adjust the ring volume for an incoming call: Prefs 1. Press the Prefs context-sensitive soft key, select Audio, select Tones, and then select Alerting Volume. 2. To adjust the ring volume of an incoming call do one of the following: — Press the Left/Right navigation key. — Press the Volume fixed keys to increase or decrease the volume. 3.
Configuring the Avaya 1165E IP Deskphone Adjusting the volume of the Handset, headset, and Handsfree mode You can adjust the volume for the handset, headset, and the handsfree speaker of the Avaya 1165E IP Deskphone. To adjust the volume of the handset: Prefs 1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and then select Handset. 2.
Configuring the Avaya 1165E IP Deskphone You can adjust the headset volume on the Avaya 1165E IP Deskphone. To adjust the headset volume: Prefs 1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and then select Headset. 2. To adjust the handset volume use one of the following methods: — Press the Left/Right navigation key to increase or decrease the volume of the handset.
Configuring the Avaya 1165E IP Deskphone To adjust the handsfree mode volume: Prefs 1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and then select Handsfree. 2. To adjust the handsfree volume use one of the following methods: — Press the Left/Right navigation key to increase or decrease the volume of the handset. — Press the Volume + fixed key to increase the handset volume or press the Volume - fixed key to decrease the handset volume.
Configuring the Avaya 1165E IP Deskphone To adjust the ring volume for an incoming paging call: Prefs 1. Press the Prefs context-sensitive soft key, select Audio, select Tones, and then select Paging Volume. The Paging tone is played at the current volume. 2. To adjust the ring volume of an incoming paging call do one of the following: — Press the Left/Right navigation key. — Press the Volume fixed keys to increase or decrease the volume. 3.
Configuring the Avaya 1165E IP Deskphone Selecting a language The display is available in multiple languages. A maximum of five languages are accessible through the phone. The system administrator determines which languages are available for your phone. To select a language: 1. Press the Prefs context-sensitive soft key, and then select Language. The current language displays. Prefs 2. Press the Change context-sensitive soft key to change the language. Change 3.
Configuring the Avaya 1165E IP Deskphone Selecting the date and time format Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. To select a date format: Prefs 1. Press the Prefs context-sensitive soft key, select Misc Options, and then select Time. Change 2. Press the Change context-sensitive soft key. 3. Press the Up/Down navigation key to highlight Date Format in the menu. Change 4. Press the Change context-sensitive soft key to change the Date Format. 5.
Configuring the Avaya 1165E IP Deskphone 6. Choose one of the following: Select Back or — Press the Select context-sensitive soft key to save the format and return to the Time Format menu. — Press the Back context-sensitive soft key to keep the existing configurations and return to the Time Format menu. You can select a time zone for your Avaya 1165E IP Deskphone. To select a time zone: Prefs 1. Press the Prefs context-sensitive soft key, select Misc Options, and then select Time. Change 2.
Configuring the Avaya 1165E IP Deskphone 5. Press the Up/Down navigation key to scroll through and highlight the time zones. Note: Time zones are listed based on GMT format, for example: — GMT -11:00 Samoa — GMT -10:00 Hawaii 6. Choose one of the following: Select Back or — Press the Select context-sensitive soft key to save the time zone selection and return to the Time Format menu. — Press the Back context-sensitive soft key to keep the existing configurations and return to the Time Format menu.
Configuring the Avaya 1165E IP Deskphone 3. Press the Up/Down navigation key to highlight Time Format in the menu. Change 4. Press the Change context-sensitive soft key change the date format. 5. Press the Up/Down navigation key to scroll and highlight a time format: — 12-hour — 24-hour — French 6. Choose one of the following: Select Back or — Press the Select context-sensitive soft key to save the time format and return to the Time Format menu.
Configuring the Avaya 1165E IP Deskphone Table 9: Supported USB headset types Headset type Frequency Avaya Enhanced USB Headset adapter 8 KHz Avaya Enhanced USB Desktop adapter 8 KHz Plantronics CS50/ CS60 Wireless USB headsets 8-48 KHz Continuous Spectrum GN Netcom 9300 series wired and wireless USB headsets 16 KHz Algo Analog Terminal Adapter 8 KHz Headset menu The USB Audio feature adds the USB headset as an alternative headset in addition to the wired and the Bluetooth headset.
Configuring the Avaya 1165E IP Deskphone Figure 20: Preferences menu with headset menu item On the IP Deskphone, after you select the Prefs, Audio, and Headset Selection menu items, use the headset screen to select the desired headset and corresponding functional parameters. Figure 21 on page 110 displays the headset screen.
Configuring the Avaya 1165E IP Deskphone Table 10 on page 111 describes the configuration options on the headset screen. Table 10: Configuration options on the headset screen (Part 1 of 3) Option Active Headset Device Function Select the active headset device; either USB, Wired, or Bluetooth. Note: The headset can be selected before it is paired (Bluetooth) or attached (wired or USB).
Configuring the Avaya 1165E IP Deskphone Table 10: Configuration options on the headset screen (Part 2 of 3) Option Enable HID Commands Function Enable HID Commands only if USB headset is selected. The checkbox is used to enable the HID commands of supported headsets to allow the IP Deskphone to run in generic mode 1 operation, supporting both USB audio and HID commands. The configuration is ignored for non-supported USB headsets.
Configuring the Avaya 1165E IP Deskphone Table 10: Configuration options on the headset screen (Part 3 of 3) Option MHA Back Light Function Enable the MHA Back Light (only if Avaya headset adapter is detected). The checkbox is used to enable or disable the back light equipped in Avaya Enhanced or Mobile headsets. The command is ignored for other types of USB headsets. This item is dimmed if the attached headset is not one of the Avaya headset types.
Configuring the Avaya 1165E IP Deskphone Figure 22: Presence of USB headset screen Audio format selection After the IP Deskphone receives the endpoint configurations, it searches the records to select an audio format that matches the IP Deskphone requirements. If no match is found, then the default audio format is used. After you select the format, the IP Deskphone sends a command to the device to select the corresponding endpoints for audio transfers. The IP Deskphone supports both 8KHz and 16KHz audio.
Configuring the Avaya 1165E IP Deskphone Audio Parameters Values Subframe size 2 Bit Resolution 16 bits Frequency Type Continuous (0) or Discrete (> 0) Sample Frequency If Continuous, default to 16 KHz. If Discrete, 8 KHz, 16KHz or 8KHz multiple.
Configuring the Avaya 1165E IP Deskphone Avaya USB headset adapter with HID When you enable the HID support for Avaya USB Mobile or Enhanced adapter, then the IP Deskphone makes use of the UI elements on the adapter. Both type of USB headsets are stimulus devices, as the IP Deskphone can have complete control of the LEDs. Table 12 on page 116 lists the features of the Avaya USB headset adapter.
Configuring the Avaya 1165E IP Deskphone Feature Description LED There are two LEDs on the adapters, one for the mute status and the other for message waiting. These two LEDs are also mapped to the corresponding LEDs on the IP Deskphone. The IP Deskphone synchronizes the LEDs status with that of the IP Deskphone: the Mute LED for mute indication and the Message Waiting LED for message waiting and incoming call (flash) indications.
Configuring the Avaya 1165E IP Deskphone Feature Description External Alerter The Avaya USB Enhanced Adapter has a port to allow an External Alerter (large LED indicator) to attach to the adapter. The IP Deskphone uses HID commands to keep the External Alerter synchronized with the red Message Waiting LED on the IP Deskphone and on the adapter. Incoming Call When there is an incoming call, the IP Deskphone sends an alerting event to the adapter.
Configuring the Avaya 1165E IP Deskphone Feature Description Call Mute Pressing the Mute key on the adapter is equivalent to pressing the Mute key on the IP Deskphone. After processing the mute event, the voice path from the IP Deskphone to the far end is muted. Both the Mute LED on the IP Deskphone and the LED on the adapter are lit to indicate the call is muted. When unmuted, the voice path resumes and both LEDs go off.
Configuring the Avaya 1165E IP Deskphone Third–party USB headsets with HID Both USB Audio and USB HID commands are supported. The two classes of third-party USB headsets are as follows: • Plantronics CS50/CS60 Wireless USB headsets • GN Netcom 9300 series wired and wireless USB headsets The HID support of third-party USB headsets performs differently from the Avaya headset. The headsets are independent devices with an internal state machine to control LED operations and headset behavior.
Configuring the Avaya 1165E IP Deskphone Table 14 on page 121 lists the features of a third–party USB headset with HID support. Table 14: Third-party USB headset with HID support features (Part 1 of 4) (Part 1 of 4) Feature Key Events Description Both types of headsets have equivalent mechanisms to generate the following key events: • On Hook • Off Hook • Mute • Volume Up/Down The headsets send the corresponding HID commands to the IP Deskphone to synchronize call processing operations.
Configuring the Avaya 1165E IP Deskphone Table 14: Third-party USB headset with HID support features (Part 2 of 4) (Part 2 of 4) Feature Attached Indicator Description Both types of headsets can have attached indications independent of the IP Deskphone operations. The GN Netcom (Jabra) 9350 headset can take over 3 seconds to complete the enumeration process after the headset is attached to the IP Deskphone. During enumeration, the LEDs at the bottom of the base station flash.
Configuring the Avaya 1165E IP Deskphone Table 14: Third-party USB headset with HID support features (Part 3 of 4) (Part 3 of 4) Feature Description Outgoing Call You can make an outgoing call by either pressing the headset key on the IP Deskphone or the Off Hook equivalent key on the headset. When off hook, the IP Deskphone streams dial tone to the headset. This class of headset has no dial pad and the telephone number must be dialed using the key pad of the IP Deskphone.
Configuring the Avaya 1165E IP Deskphone Table 14: Third-party USB headset with HID support features (Part 4 of 4) (Part 4 of 4) Feature Description Volume Up/Down This class of headsets manages volume changes locally whenever Volume Up/ Down keys are pressed. Pressing the Volume Up/Down keys on the headset has no effect on system volume. The IP Deskphone ignores volume events from the headsets to avoid double volume changes.
Configuring the Avaya 1165E IP Deskphone Table 15 on page 125 displays the characteristics of ATA. Table 15: Summary of ATA characteristics (Part 1 of 3) Feature Description Key Events In addition to On hook, Off hook events, dial pad digit events from the attached analog device are also supported. Key press events on the adapter are sent to the IP Deskphone through the USB.
Configuring the Avaya 1165E IP Deskphone Table 15: Summary of ATA characteristics (Part 2 of 3) Feature Description Call Answer You can answer an incoming call by pressing the headset key on the IP Deskphone or the Off Hook key on the attached analog device. After a call is answered, the adapter converts the digital voice data to analog and sends it to the attached analog device.
Configuring the Avaya 1165E IP Deskphone Table 15: Summary of ATA characteristics (Part 3 of 3) Feature Audio Processing Description Same as the wired headset. Audio quality is restricted to narrow band with mono voice channel only. Configuring Bluetooth wireless technology headset Your Avaya 1165E IP Deskphone is equipped with a wireless audio gateway system to support Bluetooth wireless technology enabled headsets. To open the Bluetooth Setup dialog box: 1.
Configuring the Avaya 1165E IP Deskphone To pair a wireless headset with your IP Deskphone: 1. Double-press the Headset key to open the Bluetooth Setup dialog box. The Enable Bluetooth check box is highlighted. If the Bluetooth Setup menu fails to open when you double-press the Headset key, the Bluetooth wireless technology feature is not enabled on your IP Deskphone. Contact your administrator. 2. Press the Enter key to activate the Bluetooth wireless technology.
Configuring the Avaya 1165E IP Deskphone 6. Press the Enter key. The message Searching…. appears. It can take up to two minutes for the search to complete. If the search is successful, the message Search Completed Found Device(s) appears, and a list of devices that support Bluetooth wireless technology appears in the Found list. 7. If the search is successful, proceed to step 9. 8. If the search is not successful, the message Search completed. No device found appears.
Configuring the Avaya 1165E IP Deskphone 10. If the name of your headset appears in the Found box, proceed to step 15. If your headset is not displayed in the Found box, select your headset from the list. 11. Press the Right navigation key one or more times to highlight the Found box. Press the Enter key to start the edit mode. 12. Press the Down navigation key to open the Found list. Press the Up/Down navigation key to scroll and highlight your headset. 13.
Configuring the Avaya 1165E IP Deskphone 16. If the headset is successfully paired with your IP Deskphone, proceed to step 17. To verify that the pairing is successful, ensure that the headset appears in the list next to the Paired item. If pairing is successful, the message Pair completed also appears at the bottom of the screen. If the headset is not successfully paired with your IP Deskphone, an error message appears at the bottom of the screen.
Configuring the Avaya 1165E IP Deskphone 17. If the name of your headset appears in the Paired box, proceed to step 18. If more than one device is paired, and the one you wish to use is not shown in the Paired box, navigate to the one you want, as follows: — Press the Right navigation key one or more times to highlight the Paired: box. Press the Enter key to start the edit mode. — Press the Up/Down navigation key to open the list.
Configuring the Avaya 1165E IP Deskphone 18. If only one headset is paired, proceed to step 18. If more than one wireless headset is paired, the first headset paired is automatically made the active device. To make a different headset active, do the following: — Press the Right navigation key one or more times to highlight the Set button (next to the Set Active Device item). — Press the Enter context-sensitive soft key.
Configuring the Avaya 1165E IP Deskphone • If the base is powered off, the headset is only paired to the Avaya 1165E IP Deskphone, and you can press the telephone key to connect to the Avaya 1165E IP Deskphone. Note: Unless you need to dual pair a headset, operating the headset with the Avaya 1165E IP Deskphone is simpler if the headset is only used with its charging-only base. You should power off the desktop telephone base, if it is not in use.
Configuring the Avaya 1165E IP Deskphone To switch between a wired headset and a wireless headset: 1. Double-press the Headset key to open the Bluetooth Setup dialog. 2. Press the Left/Right navigation key to select the Use BT Headset item. 3. Press the Enter key to toggle this option on or off. A check mark indicates that the wireless headset is used. Clear the check mark to use a wired headset. This option is on (o) by default. To unpair a wireless headset: 1.
Configuring the Avaya 1165E IP Deskphone 4. If more than one device is paired, and your headset is not already displayed in the Paired box, press the Right navigation key one or more times to highlight the Paired box. 5. Press the Enter key to open edit mode. 6. Press the Up/Down navigation key to open the list. 7. Press the Up/Down navigation key to scroll through the list and highlight your headset. 8. Press the Enter key to select the headset and close the box. 9.
Configuring the Avaya 1165E IP Deskphone 11. Press the Enter key. Your Bluetooth wireless technology headset is unpaired and removed from the Paired item list. Your Bluetooth wireless technology headset is no longer paired with your IP Deskphone, and you can use the wired headset. To use the wireless headset again, you must perform the pairing and activation procedure.
Making a call Making a call This section describes the methods you can use to make a call.
Making a call Making a call using off-hook dialing To make a call using off-hook dialing: 1. Make a call by using one of the following off-hook dialing methods: — Press the Line feature key — Lift the handset — Press the Headset fixed key — Press the Handsfree fixed key The IP Deskphone produces a dial tone. 2. You can make a call using one of the following methods: — Enter the phone number or SIP address by using the dialpad.
Making a call Redial — Press the Redial context-sensitive soft key to dial the last dialed number. Note: The Redial context-sensitive soft key only appears if a number or address was previously entered. VMail — Press the Msgs context-sensitive soft key and then select Voice Mail from the Messages menu to access your voice mail. — Press the Speed dial feature key that you programed to call with a commonly used or important phone number or SIP address.
Making a call Making a call using on-hook dialing You can make a call by using on-hook dialing. Enter the SIP address or the phone number before going off-hook. Note: When you use this method, you cannot toggle between alphabetic or numeric input. To make a call using on-hook dialing: 1. Dial the number or SIP address. Chad 2. Continue the call by using one of the following methods: — Press the line feature key. — Press the headset fixed key. — Press the Handsfree fixed key. 3.
Making a call To end a handsfree call: Press the Goodbye key To mute a handsfree call: 1. Press the Mute key. The LED indicator lights. 2. Press the Mute key again to return to a two-way handsfree conversation. To switch from the handsfree to handset mode: Lift the handset. To switch from the handset mode to handsfree mode: 1. Press the Handsfree key. The LED indicator lights with a solid red light. 2. Replace the handset.
Making a call To use a headset: 1. Connect the headset to the headset jack or the handset jack. 2. Press the Headset key. The LED indicator lights. 3. Press the phone Goodbye key or press the button on the wireless headset, if equipped, to release a call. To switch from handsfree to headset: 1. Press the Headset key. The LED indicator lights. Using Call Subjects You have the option of sending a Call Subject when you initiate a call to a contact.
Making a call To enter a call subject from a list: Subject 1. Press the Subject context-sensitive soft key to send a Call Subject with the call you are making. A list of Call Subjects appears on the LCD screen. 2. Choose one of the following: Select — Press the Up/Down navigation key to highlight the Call Subject you want to use and press the Select context-sensitive soft key. The phone sends the Call Subject to the contact you are calling.
Making a call Save 5. Choose one of the following: Clear — Press the Save context-sensitive soft key to continue. — Press the Clear context-sensitive soft key to clear the text. Back — Press the Back context-sensitive soft key to return to the previous menu. Note: When you select a subject from this list, it appears on the screen before you send the call. If you want to change that subject press the Subject contextsensitive soft key to return to the Call Subject menu.
Making a call Save 5. Choose one of the following: Clear Back — Press the Save context-sensitive soft key to save the new Call Subject and use it with the call. — Press the Clear context-sensitive key to clear the text. — Press the Back context-sensitive soft key to return to the previous menu without sending the new Call Subject. Note: The Avaya 1165E IP Deskphone saves the new Call Subject to the list of Call Subjects for later use.
Making a call Managing Call Subjects You can create a list of Call Subjects to have ready to use when you initiate a phone call. The number of Call Subjects that are stored on the Avaya 1165E IP Deskphone depends on how the phone was initially configured. You can modify, delete, and add Call Subjects while the phone is in the idle state. Adding a Call Subject You can add a Call Subject while the 1165E IP Deskphone is idle. To add a Call Subject while the phone is idle: Prefs 1.
Making a call 5. Choose one of the following: Save Back — Press the Save context-sensitive soft key to add the new Call Subject. or — Press the Back context-sensitive soft key to return to the previous menu without adding a new Call Subject. Deleting a Call Subject You can delete a Call Subject while the phone is idle. To delete a Call Subject while the phone is idle: Prefs 1. Press the Prefs context-sensitive soft key, select Feature Options, and then select Call Subject from the menu. 2.
Making a call 4. Choose one of the following: Ok — Press the Ok context-sensitive soft key to confirm the deletion of the Call Subject. Back or — Press the Back context-sensitive soft key to not delete the Call Subject and return to the previous menu. Editing a Call Subject You can edit a Call Subject while the IP Deskphone is idle. To edit a Call Subject while the phone is idle: Prefs 1. Press the Prefs context-sensitive soft key, select Feature Options, and then select Call Subject from the menu.
Making a call 5. Use the dialpad to edit the Call Subject. 6. Choose one of the following: Save Back or — Press the Save context-sensitive soft key to confirm the changes. — Press the Back context-sensitive soft key to return to the previous menu without editing the Call Subject.
Receiving a call Receiving a call When you receive a call, you are typically notified by the alerting ring, and the incoming caller identification appears on the LCD screen. The incoming call forces the screen to exit active menu activities and takes precedence over a pop-up Instant Message (IM). Caller identification When you receive an incoming SIP call, the Caller ID information appears on the LCD screen.
Receiving a call Figure 23: Incoming call screen Answering an incoming call When you can answer an incoming call, you can choose one of four methods. To answer an incoming call: 1. Choose one of the following: Answer — Press the Answer context-sensitive soft key that activates a Handsfree call. — Lift the handset. — Press the Headset fixed key. — Press the Handsfree fixed key.
Receiving a call Redirecting an incoming call When you receive a call, you can choose to redirect the call to another destination without answering the call. To redirect a call, press the Redrct context-sensitive soft key. To enter a SIP address or phone number where you want the call redirected, use one of the following methods: • Enter the SIP address or phone number by using the dialpad. • Select a contact from the Address Book, Call Inbox, or Call Outbox.
Receiving a call Redrct 3. To redirect the call to the address you enter, choose one of the following: — Press the Redrct context-sensitive soft key. Clear Back — Press the Clear context-sensitive soft key to clear the entry. — Press the Back context-sensitive soft key to return to the Incoming Call screen without redirecting the call. To redirect a call by using the Address Book, Call Inbox, or Call Outbox: Redrct 1. Press the Redrct context-sensitive soft key to redirect an incoming call. 2.
Receiving a call 3. Press the Up/Down navigation key to highlight a SIP address contact. 4. Choose one of the following: Select Back or — Press the Select context-sensitive soft key to select the highlighted SIP address. — Press the Back context-sensitive soft key to return to the previous screen. Redrct 5. Press the Redrct context-sensitive soft key to redirect the incoming call to the selected address.
Receiving a call To decline an incoming call: Decline 1. Press the Decline context-sensitive soft key to decline an incoming call. 2. Choose one of the following: — Press the Up/Down navigation key to highlight a Decline Call Reason. New — Press the New context-sensitive soft key to create a new decline reason to send. For more information, see “Creating a new Call Decline Reason” on page 156. Note: Highlight None to use the default system message User has declined call. Send Back 3.
Receiving a call To create a New Decline Reason during an incoming call: Decline 1. Press the Decline context-sensitive soft key to decline an incoming call. New 2. Press the New context-sensitive soft key to create a new custom decline reason. abc 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the Dialpad to enter a new Call Decline Reason. Send 5.
Receiving a call Managing Call Decline Reasons You can create Call Decline Reasons that you can access when you want to decline an incoming call. Also, you can edit and delete Call Decline Reasons from the list of Call Decline Reasons you create. To create a Call Decline Reason: Prefs 1. Press the Prefs context-sensitive soft key, select Feature Options, and then choose Call Decline Reasons from the menu. Add 2.
Receiving a call To delete a Call Decline Reason: 1. Press the Up/Down navigation key to scroll through and highlight the Call Decline Reason to delete. Delete 2. Press the Delete context-sensitive soft key to delete the selected Call Decline Reason. A confirmation screen appears with the question Delete Decline Reason? 3. Choose one of the following: Ok — Press the Ok context-sensitive soft key to confirm the deletion of the Call Decline Reason.
Receiving a call abc 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to edit the Call Decline Reason. 5. Choose one of the following: Save Back or — Press the Save context-sensitive soft key to confirm the changes. — Press the Back context-sensitive soft key to return to the previous menu without editing the Call Decline Reason.
Receiving a call change the Call Ignore setting to either Call Ignore: Local, or Call Ignore: Network. Note: When you are on active call and you receive an incoming call, do not press the Goodbye fixed key to ignore an incoming call. If you press the Goodbye fixed key, the current call disconnects. Press the Ignore context-sensitive soft key to ignore the incoming call. To ignore an incoming call: Prefs Change Ignore 1.
Receiving a call • The IP Deskphone auto-answers the intercom call on handsfree after the configured number of seconds pass by. • The IP Deskphone auto-answers only if you do not answer the call within the configured time limit. • If you are on an active call, the IP Deskphone does not auto-answer the incoming intercom call. Receiving paging calls Your IP Deskphone can be part of a paging group.
The Address Book The Address Book The Address Book is a personal directory of contacts from which you can make a phone call or send an Instant Message (IM).You can access the Address Book while on a call and start a new call from the highlighted contact.
The Address Book To view information about a contact use the navigation button to highlight a name, and then press the View context-sensitive soft key. The name, SIP address, and designation of contact or not as Friend appears. See Figure 25 on page 164. When you view the details of a contact, you can: • Send an IM. For more information, see “Composing an Instant Message” on page 203. • Edit the contact information. For more information, see “Editing a contact in your Address Book” on page 167.
The Address Book add a Call Subject. For more information, see “Using Call Subjects” on page 143. You can also access the Address Book while on an active call and initiate a new call. The Avaya 1165E IP Deskphone automatically places the active call on hold when you initiate a new call. To initiate a call to a contact stored in the Address Book: 1. Press the Directory fixed key to select a contact from the Address Book to call. 2. Press the Up/Down navigation key to highlight a contact on the list.
The Address Book Adding a contact to your Address Book You can add a new contacts to the Address Book of the Avaya 1165E IP Deskphone. To add a contact to your Address Book: 1. Choose one of the following: — Press the Directory fixed key. Add — Press the View context-sensitive soft key, select Address Book from the menu, and then press the New context-sensitive soft key. abc 2. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 3.
The Address Book 5. Do one of the following to complete the entry: Yes No Back Ok — Press the Yes context-sensitive soft key to add the contact to a group and then select the group for the contact to be added. — Press the No context-sensitive soft key if you do not want a contact to a group, and return to the address menu screen. — Press the Back context-sensitive soft key to return to the previous menu. 6.
The Address Book View 2. Press the Up/Down navigation key to highlight the contact you want to edit, and then press the View contextsensitive soft key. Edit 3. Press the Edit context-sensitive soft key to edit the contact information. abc 4. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 5. Use the dialpad to enter the new name for the contact. Next 6. Choose one of the following: Back — Press the Next context-sensitive soft key to continue.
The Address Book 7. Use the dialpad to enter a new phone number or new SIP address (URI) for the contact. Next 8. Choose one of the following: Back — Press the Next context-sensitive soft key to continue. — Press the Back context-sensitive soft key to return to the previous menu. Yes No 9. Do one of the following to complete the entry: — Press the Yes context-sensitive soft key to designate the contact as a friend and return to the address menu screen.
The Address Book Ok 10. Press the Ok context-sensitive soft key to complete the entry and return to the previous menu. To delete a contact from your Address Book: 1. Press the Up/Down navigation key to highlight the contact you want to delete and press the View context-sensitive soft key. View Edit 2. Press the Edit context-sensitive soft key to access the contact information. Delete 3. Press the Delete context-sensitive soft key to completely delete the contact from the Address Book. Ok 4.
The Address Book Copying information to the Address Book To copy information from the Call Inbox or the Call Outbox screen to the Address Book use the Copy fixed key. Note: If you press the Copy fixed key while in idle mode the message, No content selected for copying appears on the screen. This message does not appear when an IM pop-up appears. To copy a contact to the Address Book: 1.
The Address Book abc 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter a name for the new entry. Next 5. Choose one of the following: Back — Press the Next context-sensitive soft key to continue. — Press the Back context-sensitive soft key to return to the previous menu. Note: If you do not need to change the name for the contact, press the Next context-sensitive soft key. 6.
The Address Book 8. Do one of the following to complete the entry: Yes No Back — Press the Yes context-sensitive soft key to add the contact to a group and then select the group for the contact to be added. — Press the No context-sensitive soft key if you do not want a contact designated as a friend and return to the address menu screen. — Press the Back context-sensitive soft key to return to the previous menu. 9.
The Address Book • 1st Character Search (performs a search based on the first character you enter) • Name Search (performs a search based on the name you enter) To change the method the Avaya 1165E IP Deskphone uses to search. Prefs 1. Press the Prefs context-sensitive soft key, select Misc Options, and then highlight Search Method from the menu. Change 2. Press the Change context-sensitive soft key. 3.
The Address Book item on the list. For example, if the address you need is item 28 on the list, you must enter the digit 8 quickly after entering the digit 2. • 1st Character Search—to search for a contact whose name begins with the letter d, using the dialpad, press the d (3) key on the dialpad. The first entry in the Address Book that begins with the letter d appears. • Name Search—to search for a specific name in your personal Address Book, enter the name by using the dialpad.
The Address Book abc 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter the search information for the contact. Search 5. Choose one of the following: — Press the Search context-sensitive soft key. Back — Press the Back context-sensitive soft key to return to the previous menu. Note: When the search is unsuccessful, the following message appears: No entries found for 6.
The Address Book Search Exit 7. When a search result is not successful, you can do one of the following: — Press the Search context-sensitive soft key to return to the search menu and begin a new search. — Press the Exit context-sensitive soft key to return to the idle screen. You can perform a global search for a contact. To perform a Global Search for a contact: 1. Press the Services fixed key, select Search, and then select Global Search from the menu. 2.
The Address Book 4. Use the dialpad to enter the search information for the contact. Ok 5. Choose one of the following: Back — Press the Ok context-sensitive soft key. — Press the Back context-sensitive soft key to return to the previous menu.
The Address Book 6. When a search result is successful you can do one of the following: Call Save — Press the Up/Down navigation key to highlight a contact from the search result and press the Call context-sensitive soft key to initiate a call. — Press the Save context-sensitive soft key to save the caller information to the Address Book. A confirmation screen appears. You can edit the name you save in the Address book. Press the Save context-sensitive soft key to accept the entry.
The Address Book New Back 8. When a search result is not successful, you can do one of the following: — Press the New context-sensitive soft key to return to the search menu and begin a new search. — Press the Back context-sensitive soft key to return to the previous screen.
Call Inbox Call Inbox While your Avaya 1165E IP Deskphone is active, all incoming calls are saved in your Call Inbox. You can view the following details about each call: • Call status (Missed) • Name of the caller • SIP address • Time of the call • Number of consecutive calls each caller made to you • Call Subject (if the caller sends a Call Subject) You can set the filter on your Call Inbox to display all incoming calls or missed calls.
Call Inbox Accessing the Call Inbox You can access the Call Inbox and initiate a call when the phone is: • Idle. For more information, see “Managing calls in the Call Inbox while not on a call” on page 182. • Active. For more information, see “Accessing the calls in your Call Inbox during a call” on page 191. Managing calls in the Call Inbox while not on a call You can manage calls in the Call Inbox while you are not on a call. To manage calls in the Call Inbox while not on a call: 1.
Call Inbox Enter 3. Do one of the following: — To place a call to the selected address using the primary login of the IP Deskphone, press the Enter key. — To view the details of a highlighted call, press the Right navigation key. See “Viewing the details of a call in the Call Inbox” on page 184. — To leave the detail view and return to the main inbox screen, press the Left navigation key.
Call Inbox Table 16 on page 184 provides a list of additional user interactions for the main inbox screen. Table 16: Additional user interactions Item Function Use the Enter key to place a call to the selected address using the primary login of the IP Deskphone. The Enter key has the same behavior as the Call context-sensitive soft key. Use the Dial pad to select an item by index.
Call Inbox To view details of a call in the Call Inbox: 1. When you view the details of a call in the Call Inbox, you can do the following: — Initiate a call to the caller displayed on the screen. For more information, see “Initiating a call from the Call Inbox” on page 189. Enter — Press the Enter key to place a call to the selected address using the primary login of the IP Deskphone.
Call Inbox To view missed calls: Msg/Inbox 1. Press the Msg/Inbox fixed key and then press the Missed context-sensitive soft key. 2. Press the Up/Down navigation key to highlight a call from the list of missed calls. 3. Press the Right context-sensitive soft key to view the details of the missed call. Note: You manage the missed call the same as any call that is in your Call Inbox.
Call Inbox Exit 6. To exit the Inbox and return to the idle phone screen, press the Exit contextsensitive soft key. Missed Calls Notification You can change the call log behavior so that the message xx new calls is cleared by entering the Inbox without having to select each missed call. Figure 27 on page 187 displays the Message options screen. Figure 27: Messages screen Changing the Missed Calls Notification behavior: Msgs 1. Press the Msgs context-sensitive soft key.
Call Inbox 2. Press the Up/Down navigation key to highlight Missed Calls Notification. Select 3. Choose one of the following: — Press the Select context-sensitive soft key. — Press the Back context-sensitive soft key to abort the changing of the configurations and return to the Message Options screen.
Call Inbox 4. Choose one of the following: Auto — Press the Auto context-sensitive soft key to change the clearing mode for the xx new calls missed call message for the IP Deskphone. Note: Auto means that the message is cleared from the idle screen as soon as you enter the Inbox. Manual — Press the Manual context-sensitive soft key to change the clearing mode for the xx new calls missed call message for the IP Deskphone.
Call Inbox To initiate a call from the Call Inbox: 1. Press the Msg/Inbox fixed key. 2. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Inbox. 3. To view details of the call, press the Right navigation key. 4. To place a call to the selected address, do one of the following: — Lift the handset. — Press the Headset fixed key. — Press the Handsfree fixed key.
Call Inbox Deleting calls in your Call Inbox When you delete calls from the Call Inbox, both missed calls and answered calls are deleted. When you view the missed calls and select delete, only the missed calls are deleted. To delete calls from your Call Inbox: 1. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Inbox. Delete 2. Press the Delete context-sensitive soft key. Yes 3.
Call Inbox To access the calls in your Call Inbox during a call: 1. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Inbox. Select 2. Choose one of the following: — Press the Select context-sensitive soft key to initiate a call to the highlighted caller. Back Note: This places the current call on hold, if it is not already on hold. — Press the Back context-sensitive soft key to return to the in-call screen.
Call Outbox Call Outbox The Call Outbox keeps a record of all outgoing calls made from your phone. You can add the contact details of the calls in your outbox to your Address Book. You can access the following details about the outgoing calls: • Name • Address • Time of the call • Number of Calls • Call Subject (when used for a call) Figure 28 on page 193 shows details of the Call Outbox screen while the phone is idle.
Call Outbox Accessing the Call Outbox You can access the Call Outbox and initiate a call when the phone is: • Idle. For more information, see “Initiating a call from the Call Outbox” on page 195. • Active. For more information, see “Accessing the calls in your Call Outbox during a call” on page 198. Managing calls in the Call Outbox while not on a call You can manage calls in the Call Outbox while you are not in an active call. To manage calls in the Call Outbox while not on a call: 1.
Call Outbox Delete 4. Press the Delete context-sensitive soft key to delete the highlighted call. For more information, see “Deleting calls from your Call Outbox” on page 196. Exit 5. Press the Exit context-sensitive soft key to return to the idle screen. Initiating a call from the Call Outbox Note: If your service provider requires that a Directory Number (DN) be used to initiate a call, the Call Outbox entry must have a DN to initiate a call. To initiate a call from the Call Outbox: 1.
Call Outbox 4. You can initiate a call from the highlighted call of the Call Outbox list or from the details of a caller screen, by doing one of the following: — Lift the handset. — Press the Headset fixed key. — Press the Handsfree fixed key. Call 5. Press the Call context-sensitive soft key. Deleting calls from your Call Outbox You can delete calls from your Call Outbox. To delete calls from your Call Outbox: 1.
Call Outbox Yes 3. Select one of the following contextsensitive soft keys: — Press the Yes context-sensitive soft key to delete the highlighted call. AllUsr All No — Press the AllUsr context-sensitive soft key to delete all the calls from the selected caller. — Press the All context-sensitive soft key to clear all calls from the Call Outbox. — Press the No context-sensitive soft key to return to the Outbox.
Call Outbox To view details of a call in the Call Outbox: 1. To view the details of the selected call, press the Right navigation key. Call Prev Next Back 2. When you view the details of a call in the Call Outbox you can do one of the following: — Initiate a call to the caller displayed on the screen. See “To initiate a call from the Call Outbox:” on page 195. — View a previous caller in the Call Outbox list by pressing the Prev context-sensitive soft key and return to the Outbox screen.
Call Outbox 2. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Outbox. 3. Choose one of the following: Select Back — Press the Select context-sensitive soft key to initiate a call to the highlighted caller. Note: This places the current call on hold, if it is not already on hold. — Press the Back context-sensitive soft key to return to the Incall screen.
Instant Messaging Instant Messaging You can use your Avaya 1165E IP Deskphone to send and receive an Instant Message (IM). You can access and respond to an IM while on a call. The blue LED (Feature Status Indicator) at the top left of the phone lights accompanied by a beep when a new IM arrives. Configuring Instant Messaging You can configure your phone settings to manage an incoming IM. • Enable or disable the automatic pop-up of a new IM. • Enable or disable an audible alert on a new IM.
Instant Messaging Figure 29: Instant Message pop-up When an IM pop-up appears you can do the following: • Press the View context-sensitive soft key to view the complete details of the IM. • Press the Prev context-sensitive soft key to skip to a previous IM (if applicable). • Press the Next context-sensitive soft key to skip to the next IM (if applicable).
Instant Messaging Configuring Instant Messaging pop-ups You can configure Instant Messaging pop-ups. To enable or disable automatic pop-up of a new IM: Prefs 1. Press the Prefs context-sensitive soft key, select User Settings, IM Settings, IM Display: On/Off from the menu. 2. Press the Up/Down navigation key to select the user (if multiple users are logged into the same IP Deskphone). Select 3. Press the Select context-sensitive soft key. On Back 4.
Instant Messaging To enable or disable the audible alerts of a new IM: • Prefs Press the Prefs context-sensitive soft key, select Message Options, select IM Settings, and then select IM Audible Alert: On/Off from the menu. Select 5. Press the Select context-sensitive soft key. On Back 6. Choose one of the following: — Press the On/Off context-sensitive soft key to toggle between enabling IM audible alerts or disabling IM audible alerts.
Instant Messaging To compose and send an Instant Message: 1. Do one of the following: Msgs — Press the Msgs context-sensitive soft key, select Instant Messaging, and press the New IM contextsensitive soft key — Access the list of IMs by pressing the Expand fixed key. Send IM abc — To compose an IM from the Avaya 1165E IP Deskphone Address Book, select an address and press the Send IM context-sensitive soft key. 2.
Instant Messaging Send 6. Choose one of the following: Back — Press the Send context-sensitive soft key to send the IM to the contact. — Press the Back context-sensitive soft key to return to the previous menu without sending the new IM. Instant Message Inbox/Outbox The IM Inbox contains a list of all incoming and outgoing Instant Messages. You can filter the IM list to track a series of correspondence to a contact. The lit blue LED indicates the arrival of a new IM.
Instant Messaging To access and view the contents of the Instant Message Inbox/ Outbox: Msgs 1. Choose one of the following: — Press the Msgs context-sensitive soft key, and then select Instant Messaging from the menu. — Press the Expand fixed key. 2. Press the Up/Down navigation key to highlight an IM from the list of Instant Messages in your IM Inbox/Outbox.
Instant Messaging Viewing the content of an Instant Message When you view the content of an Instant Message, you can do the following: • Reply to the Instant Message. See “Replying to an Instant Message” on page 207. • Initiate a Call to the contact. See “Initiating a call from an Instant Message” on page 208. • Delete the Instant Message. See “Deleting an Instant Message” on page 209. Replying to an Instant Message You can reply to an Instant Message. To reply to an Instant Message: Reply 1.
Instant Messaging Send 4. Choose one of the following: Back — Press the Send context-sensitive soft key to send the IM when it is complete. — Press the Back context-sensitive soft key to return to the previous menu and not send the IM. Initiating a call from an Instant Message To initiate a call from the IM Inbox, press the Expand fixed key or press the Msgs context-sensitive soft key, and then select Instant Messaging from the menu.
Instant Messaging View Call 3. Press the View context-sensitive soft key to access the IM. 4. To initiate a call to the contact who sent you an IM, press the Call contextsensitive soft key. The Avaya 1165E IP Deskphone goes off-hook and initiates the call. Deleting an Instant Message To delete a single IM, all the IMs from one contact, or all the IMs in your IM Inbox complete the necessary steps in the following procedure. Msgs 1.
Instant Messaging Delete Back 3. Select one of the following contextsensitive soft keys: — Press the Delete context-sensitive soft key to clear all IMs from the IM Inbox/Outbox. — Press the Back context-sensitive soft key to return to the previous screen.
While on an active call While on an active call You can use the following features during an active call: • “Making a new call” on page 211 • “Placing a call On Hold” on page 213 • “Using 3-way calling” on page 221 • “Transferring a call” on page 228 • “Using Park Call” on page 232 You can use the Action context-sensitive soft key to perform the following actions with an active call: 1. New Call—to begin a new call while other calls are on hold. 2.
While on an active call Initiating a call using the active c all context-sensitive soft key menu You can initiate a call using the active call context-sensitive soft key menu. To initiate a call using the active call context-sensitive soft key menu: Conf 1. Choose one of the following: — Press the Conf context-sensitive soft key while on a call. More… NewCall — While on a call, press the More… context-sensitive soft key, and then the NewCall context-sensitive soft key.
While on an active call can also redirect the new call, decline the new call, transfer the new call, or ignore the new call. For more information, see “Receiving a call” on page 151. Placing a call On Hold Use the Hold feature when you are talking to one contact and want to perform another action, such as answer a new incoming call, transfer a call, or initiate a new call. You can have a number of calls on hold at the same time. To place a call on hold: 1. Press the Hold fixed key.
While on an active call To retrieve a call on hold: chad 1. To retrieve a call on hold do one of the following: — Press the Line feature key beside the flashing LCD indicator. — Press the Hold fixed key. Multiple calls On Hold When you have more than one call on hold, use the navigation key to highlight a call on the LCD screen. You can perform an action with that call by using the context-sensitive soft keys on the In-call menu list.
While on an active call The Join context-sensitive soft key appears when there are multiple calls on the IP Deskphone that can be joined for a conference call or 3-way calling. Context-sensitive soft keys for the multiple calls In-call display screen Join NewCall Audio/Actvate Press the Join context-sensitive soft key to join the eligible calls. Press NewCall context-sensitive soft key to obtain a dial tone to place another call.
While on an active call more… Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys. When you press the more… contextsensitive soft key, a different selection of context-sensitive soft keys appears. • If you press the more… contextsensitive soft key once from the first menu list, you access the following context-sensitive soft keys: [Trnsfer] [RlsCall] [Park] [more...
While on an active call Park Press the Park context-sensitive soft key to park the current call. more… Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys. The next available menu list contains the following context-sensitive soft keys: [Retrve] [Conf] [Prefs] [more…] When you press the more… context-sensitive soft key for the second time, the following context-sensitive soft keys appear on the menu list.
While on an active call Prefs Press the Prefs context-sensitive soft key to display the Preferences menu. The menu items include the following: 1. Display—use to adjust the display settings of the LCD screen. 2. Audio—use to adjust tones and volume settings, to configure a USB headset, and to access the Bluetooth wireless technology setup. 3.
While on an active call Prefs 6. Network—use to access the following: — Server Settings — Device Settings — Diagnostics — Disable screensaver — Licensing — Lock 7. USB Locks—use to lock or unlock the following USB devices: — USB Mouse — USB Keyboard — USB Headset — USB flash drive 8.
While on an active call To access a call on hold when multiple calls are on hold: 1. Press the Up/Down navigation key to highlight a call on hold. 2. To retrieve the highlighted call on hold do one of the following: Chad — Press the Line feature key beside the flashing LCD indicator. — Press the Hold fixed key to retrieve a call on hold. To make a call on hold the active call: 1. Press the Up/Down navigation key to highlight a call on hold. Actvate 2.
While on an active call Using 3-way calling When you have more than one call and you want to join the incoming calls into one call, you can use 3-way calling or create a conference call. Note: Your system administrator or service provider must enable 3way calling and conference calls for your Avaya 1165E IP Deskphone. Contact your service provider or system administrator to determine if this feature is available. The 3-way Call feature joins two calls on your phone into one 3-way call.
While on an active call Figure 32: 3-way Call Note 1: If you receive a new call during a 3-way call, you can answer the new call as usual. The Avaya 1165E IP Deskphone automatically puts the 3-way call on hold. If you want to join the new caller to a 3way call, you must initiate a conference call with the server and join all callers to the conference call. Note 2: If the host of a 3-way call presses the hold button, all callers in the 3-way call are put on hold.
While on an active call Setting up a conference call When you want to invite three or more callers to a call, you can set up a conference call using the Avaya 1165E IP Deskphone. The call server handles conference calls. You can join incoming calls to the conference call, or you can join calls that you initiate. Note: Your system administrator or service provider must enable 3way calling and conference calls for your Avaya 1165E IP Deskphone.
While on an active call To join a call to an existing conference call: 1. Press the Up/Down navigation key to highlight the call you want to join to the conference. Join 2. Press the Join context-sensitive soft key to join the highlighted call to the conference. Ad hoc conferencing when connecting to the Call Server This feature allows you to make ad hoc conference calls when you connect to the Call Server.
While on an active call Figure 33: Current Domain page The context-sensitive soft keys available for viewing the conference details of the current domain are as follows: • Domains: Allows you to select the domain. • Edit: Allows you to edit the conference details. • PgDwn: Allows you to move to the next screen containing conference parameters. • Done: Allows you to confirm the details.
While on an active call Figure 34: Domain page with conference parameters The context-sensitive soft keys available on the conference parameters page are as follows: • Domains: Allows you to select the domain. • Edit: Opens the Edit Domain page that allows you to edit the conference details. • Pgup: Allows you to return to the previous page. • Done: Allows you to confirm the details. Edit Domain page The Edit Domain page displays the domain properties.
While on an active call Figure 35: Edit Domain screen To edit the conference properties and maximum number of ports, press the Edit context-sensitive soft key to display the Domain Conference Edit screen. Figure 36 on page 227 provides an example of the Domain Conference Edit screen.
While on an active call • Save—to save the updated value to the system configuration file. • Abc (/123)—to toggle the input mode to digits (or alphabets). • Clear—to clear the character behind the cursor. • Back—to return to the previous screen. Note: For these configuration changes to take effect, you must manually log off and log on. Transferring a call Note 1: When more than one call is on hold, the call you want to transfer must be the active call.
While on an active call 4. Choose one of the following: — Enter the phone number or SIP address to which you are transferring the call. Select — Select a contact from the Address Book, Call Inbox, or Call Outbox by pressing the corresponding fixed key. Highlight a contact from the list and then press the Select contextsensitive soft key. Transfr 5. Choose one of the following: Clear — Press the Transfr context-sensitive soft key to connect the calling party.
While on an active call The Avaya 1165E IP Deskphone prompts you with the following question, Consult with party? Yes No Back 6. Select one of the following contextsensitive soft keys: — Press the Yes context-sensitive soft key to consult with the contact to which you are transferring the call before completing the transfer. — Press the No context-sensitive soft key to transfer the call without consulting the contact to whom you want to transfer the call.
While on an active call toVMt 4. Choose one of the following: Backt — Press the toVM context-sensitive soft key to connect the calling party to Voice Mail. — To return to the previous screen, press the Back context-sensitive soft key. Note 1: The Transfer to Voice Mail feature is not available for all call servers. Contact your system administrator or service provider to determine if this feature is available to you.
While on an active call Using the Park Call feature You can use the Park Call feature to temporarily park a call to the call server or to a specific user. You or another user can retrieve the parked call from another phone. Using Park Call does not tie up a line, since it is held on the call server. Note 1: The Park Call feature is not available for all call servers. Contact your system administrator or service provider to determine if this feature is available to you.
While on an active call abc 2. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 3. Use the Dialpad to enter the user name to whom you are parking the call. Park Clear Back 4. You can do one of the following: — Press the Park context-sensitive soft key to park the call to the user and return to the previous menu. — Press the Clear context-sensitive soft key to erase the input field.
While on an active call 2. Use the Dialpad to enter the retrieval code of the parked call. 3. You can do one of the following: Retrve Clear Back 234 — Press the Retrve context-sensitive soft key to retrieve the parked call. — Press the Clear context-sensitive soft key to erase the input field. — Press the Back context-sensitive soft key to return to the previous screen.
Additional features Additional features You can use the following additional features: • “Using the Friends feature” on page 235 • “Feature keys” on page 243 • “Using Call Forward” on page 266 • “Setting the IP Deskphone to Do Not Disturb” on page 270 • “Setting a Presence state” on page 271 • “Configuring Privacy settings” on page 274 • “Multiple Appearance Directory Number” on page 277 • “Multiple Appearance Directory Number” on page 277 • “Audio Codecs” on page 279 • “PC Client softph
Additional features Figure 37: Presence status of a friend Accessing your Friends list To check the online status of a friend on your list: 1. Choose one of the following: — Press the Directory fixed key. 236 Filter — Press the Filter context-sensitive soft key, and select Friends from the menu. Select — Press the Select context-sensitive key.
Additional features 2. Do one of the following: Status — Press the Status context-sensitive soft key to view the current presence status of the friend. All — Press the All context-sensitive soft key to view the contents of the Address book, including contacts designated as friends and regular contacts. Edit — Press the Edit context-sensitive soft key to make changes to the information entered for a friend or to delete the contact from the friends list. Exit 3.
Additional features Call 3. Press the Call context-sensitive soft key to initiate a call to the friend. The Avaya 1165E IP Deskphone uses the SIP address or phone number from your personal Address Book to make the call. To send an IM to a friend on the Friends list: 1. Choose one of the following: — Press the Directory fixed key. Filter — Press the Filter context-sensitive soft key, and select Friends from the menu. Select — Press the Select context-sensitive key. Status 2.
Additional features 5. Use the dialpad to enter the text of the message. Send 6. Choose one of the following: — Press the Send context-sensitive soft key to send the IM. Back — Press the Back context-sensitive soft key to return to the previous menu. Editing information of a friend You can edit information of a friend on the Friends list. To edit your Friends list: 1. Choose one of the following: — Press the Directory fixed key.
Additional features 2. Press the Up/Down navigation key to highlight the friend you want to edit and press the Edit context-sensitive soft key. Edit abc 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter the new name for the contact. Next 5. Choose one of the following: — Press the Next context-sensitive soft key to continue. Back Delete 240 — Press the Back context-sensitive soft key to return to the previous menu.
Additional features 6. Use the dialpad to enter the new address for the contact. Next 7. Choose one of the following: Back — Press the Next context-sensitive soft key to complete the process. — Press the Back context-sensitive soft key to return to the previous menu. Yes 8. Choose one of the following: No Back — Press the Yes context-sensitive soft key, select the group and press the Select context-sensitive soft key to add contact to the group.
Additional features To delete a contact from your Friends list: 1. Choose one of the following: — Press the Directory fixed key. Filter — Press the Filter context-sensitive soft key, and select Friends from the menu. Select — Press the Select context-sensitive key. 2. Press the Up/Down navigation key to highlight the friend you want to delete and press the Edit context-sensitive soft key. Edit Delete 3. Press the Delete context-sensitive key.
Additional features Feature keys Use the Feature key option to configure the feature keys on Avaya 1165E IP Deskphone and the Avaya 1100 Series Expansion Module. Programmed keys are stored in the user profile. Each user can maintain a list of programmed feature keys.
Additional features You can program the feature keys one at a time, or you can automatically program empty feature keys from your Friends list or Address Book. For information about how to autoprogram feature keys see, “Feature key autoprogramming” on page 259. Figure 39 on page 244 shows the feature key numbering for 3 Avaya 1100 Series Expansion Modules. Figure 39: Feature key numbering Feature key programming You can program feature keys. To access the Program Key screen: Prefs 1.
Additional features The Program Key screen provides the following context-sensitive soft keys: • View— to access the feature key detail screen. • Edit —to edit the setting or modification of the selected programmable key. • Bulk—to access the autoprogramming and auto removal feature. • Back—to return to the previous screen. To view feature key details 1.
Additional features Figure 40: Feature key details The Program Key screen displays the following: • Key—programmed feature key number • Label—label used for the feature key • Service—services programmed to the feature key, such as: — Speed Dial — Call Forward — Do Not Disturb — Send IM — Presence • User—current user to whom the programmed feature key is associated • Address—SIP address for the feature key when programmed for Speed Dial, Call Forward, and Send IM.
Additional features Note: If you to try to view a feature key that is not programmed the IP Deskphone displays the message: Program Key Not Available (Key is empty). To edit a feature key 1. To select a feature key to edit, do one of the following: — Press the Up/Down navigation key to scroll through the feature keys to highlight the one you want to edit and then press the Edit contextsensitive soft key. — Press the Feature key that you want to edit and then press the Edit context-sensitive soft key.
Additional features Figure 41: Edit feature key screen To modify a feature key: Modify 1. Press the Modify context-sensitive soft. The Select Service screen opens. 2.
Additional features Select 3. Choose one of the following: Back — Press the Select context-sensitive soft key to choose a service. The next screen in the process opens. — Press the Back context-sensitive soft key to return to the previous menu. abc 4. Press the abc/123 context-sensitive soft key to toggle between numeric and alphabetic input. 5. Use the dialpad to enter the label for the feature key.
Additional features 6. Choose one of the following: Next — Press the Next context-sensitive soft key to continue. Continue to input information based on the following services: Speed dial. See “To program a Speed Dial feature key:” on page 250. Call Forward. See “The following procedure continues from Step 6 on page 250.” on page 252. Do Not Disturb. See “To program a Do Not Disturb feature key:” on page 253. Send IM. See “To program a Send IM feature key:” on page 254. Back Presence.
Additional features 4. Use the dial pad to enter a key label. Next 5. Press the Next context-sensitive soft key to continue. 6. Use the dial pad to enter an address. Next 7. Press the Next context-sensitive soft key to continue. 8. Use the dial pad to enter a Call Subject associated with the Speed Dial contact. You can leave this blank if you do not want to include a Call Subject. Ok 9.
Additional features Yes 10. Choose one of the following: No — Press the Yes context-sensitive soft key to activate auto-retrieve of held call on hang up of speed dial. — Press the No context-sensitive soft key to return to the previous step. The following procedure continues from Step 6 on page 250. To program a Call Forward feature key: 1. Select Call Forward. 2. Use the dial pad to enter a key label. Next 3. Press the Next context-sensitive soft key to continue. 4. Select a User. Select 1.
Additional features Finish 3. Choose one of the following: Clear Back — Press the Finish context-sensitive soft key to confirm the entry and complete the procedure. — Press the Clear context-sensitive soft key to erase the entry. — Press the Back context-sensitive soft key to return to the previous menu. The following procedure continues from Step 6 on page 250. To program a Do Not Disturb feature key: 1. Select Do not disturb. Select 2. Press the Select context-sensitive soft key. 3.
Additional features 2. Choose one of the following: Finish Back — Press the Finish context-sensitive soft key to confirm the entry and complete the procedure. — Press the Back context-sensitive soft key to return to the previous menu. The following procedure continues from Step 6 on page 250. To program a Send IM feature key: 1. Select Send IM. Select 2. Press the Select context-sensitive soft key. 3. Use the dial pad to enter a key label. Next 4. Press the Next context-sensitive soft key. 5.
Additional features Finish 6. Press the Finish context-sensitive soft key to continue. The following procedure continues from Step 6 on page 250. To program a Presence feature key: 1. Press the Up/Down navigation key to highlight one of the following: — Connected — Unavailable Select 2. Choose one of the following: — Press the Select context-sensitive soft key to select Presence. Back — Press the Back context-sensitive soft key to return to the previous step.
Additional features 3. You can choose a more detailed message for other users to see or you can select None if you do not want to give additional information. 4.
Additional features Finish 5. Choose one of the following: — Press the Finish context-sensitive soft key to select the Presence detail and finish the procedure. Back — Press the Back context-sensitive soft key to return to the previous step. Remove a programmed feature key You can remove a feature key by using one of the following methods: 1. Edit context-sensitive soft keys. See “To remove a feature key using the Edit context-sensitive soft key:” on page 258. • Bulk context-sensitive soft keys.
Additional features To remove a feature key using the Edit context-sensitive soft key: 1. To select a feature key to remove, do one of the following: — Press the Up/Down navigation key to scroll through the feature keys to highlight one to remove and press the Edit context-sensitive soft key. Edit — Press the feature key that you want to remove and then press the Edit context-sensitive soft key. The Program Key screen opens as shown in Figure 41 on page 248. Back 2.
Additional features Yes 4. Choose one of the following: — Press the Yes context-sensitive soft key to confirm the removal of the feature key. No — Press the No context-sensitive soft key to return to the previous screen without removing the feature key.
Additional features To autoprogram feature keys: Prefs 1. Press the Prefs context-sensitive soft key, select Feature Options, and select Feature Keys from the menu. The Program Key screen opens as shown in, Figure 38 on page 243. Bulk 2. Choose one of the following: — Press the Bulk context-sensitive soft key. Back — Press the Back context-sensitive soft key to return to the previous step. 3. Select Feature key creation. 4.
Additional features To remove all programmed feature keys by using the Bulk contextsensitive soft key: Bulk 6. Choose one of the following: — Press the Bulk context-sensitive soft key. Back — Press the Back context-sensitive soft key to return to the previous step. 7. Press the Up/Down navigation key to highlight 2. Feature key removal and press the Select context-sensitive soft. Select All Yes The Program Key screen opens listing all the feature keys. 8.
Additional features 10. To select a single feature key to remove, do one of the following: — Press the Up/Down navigation key to scroll through the feature keys and highlight the feature key to remove and press the Remove context-sensitive soft key. — Press the Feature key that you want to remove and press the Remove context-sensitive soft key. — Use the dialpad to select the Feature key that you want to view and press the Remove contextsensitive soft key.
Additional features 12. Press the Up/Down navigation key to highlight 2. Feature key removal and press the Select context-sensitive soft. Select The Program Key screen opens listing all the feature keys. All 13. Press the All context-sensitive soft key to remove all the programmed feature keys. Yes 14. Choose one of the following: Or No — Press the Yes context-sensitive soft key to confirm the removal of all the feature keys.
Additional features 15. To select a single feature key to remove do one of the following: — Press the Up/Down navigation key to scroll through the feature keys to highlight one and press the Remove context-sensitive soft key. — Press the Feature key that you want to remove and then press the Remove context-sensitive soft key. — Use the dialpad to select the Feature key that you want to view and then press the Remove contextsensitive soft key.
Additional features 2. Press the Up/Down navigation key to highlight Speed Dial, Call Forward, or Send IM from the menu. Note: Presence and Do Not Disturb are not programmable by using the Copy key. Select 3. Press the Select context-sensitive soft key. 4. Choose one of the following: Set — Press the Up/Down navigation key to highlight the feature key to which to copy the information to and press Set. — Press the Feature key that you want to use for the service selected. 5.
Additional features Next 6. Press the Next context-sensitive soft key to continue. Continue to input information based on the selected service: — “To program a Speed Dial feature key:” on page 250 — “To program a Call Forward feature key:” on page 252 — “To program a Send IM feature key:” on page 254 — “To program a Presence feature key:” on page 255 or Back Press the Back context-sensitive soft key to return to the previous menu.
Additional features Figure 42 on page 267 shows the incoming call display for an incoming call. Figure 42: Incoming call display for a forwarded call When the address or subject line is long, you can scroll by using the left and right navigation keys. Table 17 on page 267 describes the Privacy setting and the display for a forwarded call on the IP Deskphone.
Additional features Table 17: Privacy setting and IP Deskphone display for Call Forward (Part 2 of 2) Privacy setting IP Deskphone display Address From: Robert To: Alice (alice@companya.com) Subject: Calling to discuss budget. Name From: robert@companyb.com To: Alice (alice@companya.com) Subject: Calling to discuss budget. When you forward your calls to another user or telephone, you have the option to program the Avaya 1165E IP Deskphone to remind you that incoming calls can be forwarded.
Additional features To forward your calls or change the number where calls are forwarded: CallFwd 1. Press the CallFwd context-sensitive soft key. 2. Enter the phone number or SIP address where you want to forward your calls. Forwrd 3. Choose one of the following: — Press the Forwrd context-sensitive soft key to accept the number and return to the Home screen. Clear — Press the Clear context-sensitive soft key to clear the input line.
Additional features Setting the IP Deskphone to Do Not Disturb Use Do Not Disturb to automatically block all incoming calls. When you activate this feature, the calling party receives a busy signal. To enable Do Not Disturb: DND Enable Back 1. Press the DND context-sensitive soft key on the idle display (press the More… context-sensitive soft key until DND appears). 2. Choose one of the following: — Press the Enable context-sensitive soft key to set the IP Deskphone to Do Not Disturb.
Additional features Ok 2. Press the Ok context-sensitive soft key to return to the Services menu. Setting a Presence state Set a presence state to enable other users to see information about your availability. You can select from a list of pre-made messages or create a new message to display for your presence state. To select a Presence state: Presnce 1. Press the Presnce context-sensitive soft key (press the More… context-sensitive soft until Presnce appears). Change Back 2.
Additional features Select Back 4. Choose one of the following: — Press the Select context-sensitive soft key to continue to the next screen. — Press the Back context-sensitive soft key to return to the previous step. You can choose a more detailed message for other users to see, or you can select None if you do not want to provide additional information. 5.
Additional features Select Add Back 6. Choose one of the following: — Press the Select context-sensitive soft key to select the Presence detail and move to the confirmation screen. — Press the Add context-sensitive soft key to enter a custom note. For more information, see “Adding a new Presence state message” on page 273. — Press the Back context-sensitive soft key to return to the previous step. OK 7. Press the OK context-sensitive soft key to confirm the Presence state selection.
Additional features Add abc 4. Press the Add context-sensitive soft key. 5. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 6. Use the Dialpad to enter a new Presence state message. Ok 7. Choose one of the following: Back — Press the Ok context-sensitive soft key to confirm the entry and complete the procedure. — Press the Back context-sensitive soft key to return to the previous step.
Additional features To configure Incoming Call Privacy: Prefs 1. Press the Prefs context-sensitive soft key, select Misc Options, and then Incoming Privacy from the menu. 2. Choose one of the following: Change Back — Press the Change context-sensitive soft key to change the Incoming Privacy restriction to the highlighted restriction. — Press the Back context-sensitive soft key to return to the previous menu without implementing any changes. 3.
Additional features Outgoing call privacy You can restrict the information for outgoing calls from your phone by configuring the Outgoing Call Privacy setting. To configure Outgoing Call Privacy: Prefs Change Back 1. Press the Prefs context-sensitive soft key, select Misc Options, and then Outgoing Privacy from the menu. 2. Choose one of the following: — Press the Change context-sensitive soft key to change the Outgoing Privacy restriction to the highlighted restriction.
Additional features Multiple Appearance Directory Number Multiple Appearance Directory Number (MADN), also known as Bridge Line Appearance, and using Single Call Appearance (SCA), allows multiple phones to appear as a single line to the caller. Any of the IP Deskphones with an active MADN feature can initiate or answer a call, but only one call can be active at a time. However, other telephones that are part of the same MADN line can join the active call by going off-hook.
Additional features Figure 43: MADN SCA shared line not active Figure 44: MADN SCA shared line active 278
Additional features Audio Codecs This feature allows you to specify a codec to which you can switch to during an active call. You can use the Preferences menu to modify the order of preference of the codecs between calls. You can select an audio codec by name during a call, or while the handset is idle. The Audio Codecs feature also gives you control over the audio configuration that is used for inbound and outbound calls.
Additional features • MoveDwn—to move the highlighted codec down in the list. • Back—to return to the Audio Codec screen. The Audio Codec Ordering screen allows you to modify the order of preference of the codecs. You can reorder the preferences, and the changes to the ordering are saved. PC Client softphone interworking with the IP Deskphone This feature allows you to access the functionality of the IP Deskphone using a PC Client softphone.
Additional features • Allow Address—to edit the list of address. The following context-sensitive soft keys are available for the AnswerMode Settings page: • Change—to open the Allow Mode Settings page if option 1 is selected. Allows you to open the Allow Domain page shown if option 2 is selected. • Back—to return to the Feature Options page.
Additional features • Back—to return to the previous screen. The Allow Addresses screen displays the domains and SIP addresses in a list. If the list is long, you can scroll down the screen until you have reached the last entry. The following context-sensitive soft keys are available for the Allow Addresses page: • Add—to add the entry content. • Edit—to select the current entry and edit the entry. • Delete—to delete the selected domain from the list.
Additional features Busy lamp field The Busy Lamp Field (BLF) is an alternate presence-monitoring mechanism for the IP Deskphone that allows presence functionality on proxies that support BLF. BLF is an icon state for a corresponding Speed Dial key on an IP phone; the icon state tells you if another extension connected to the same SIP server is busy. You do not enable or disable this feature; BLF is configured by your system administrator.
Additional features Note: If you have the required permissions you can answer a call placed to a monitored IP Phone. To answer, press the flashing Ringing button.
Multiuser Multiuser The Multiuser feature allows multiple SIP user accounts to be active on the IP Deskphone at the same time. This allows a single IP Deskphone to be shared among multiple users each with their own account, allowing each user to receive calls without logging off other users. You can have multiple user accounts (for example, a work account and a personal account) active at the same time on the same IP Deskphone.
Multiuser Initial login For an initial login, you must enter a user name and password and specify your login to either be permanent or to expire. You can also specify which SIP domain you want to access. The Domain key allows you to select a domain from the configured list but you cannot modify the domains. You can change the language used at the login screen. Figure 45 on page 286 shows the primary login screen.
Multiuser Figure 46: Secondary Login screens You can specify the Line Key to which the new account is associated. By default, the first unused key is selected. If the configured limit is reached on concurrent logins, then the selected login command displays an error message. The initial login message login in process displays during the login operation.
Multiuser Logging out The logout command prompts you to select an account, asks for confirmation, then proceeds to log out the account. Logging out an account frees the corresponding Line key. Logging out does not require a password. For more information about logging out, see ““Logging off from the Avaya 1165E IP Deskphone” on page 86. Figure 47 on page 288 shows the logout screens.
Multiuser Secondary account logout You can log out of a secondary account by selecting the secondary account in the Logout Select User screen. This causes the secondary account to be removed from the autologin list. If you restart the IP Deskphone, the secondary account is not logged back in. Server failover If the connection to your account proxy is lost, then the IP Deskphone notifies your account and periodically attempts to reconnect.
Multiuser Upgrade impacts to user profiles In previous releases of the IP Deskphone software, user profiles were associated to user names rather than accounts; one user profile could be associated with multiple user names. After the IP Deskphone is upgraded to Release 4.0 software, the IP Deskphone may contain user profiles with old user name associations. When a primary account with no associated profile is registered, the IP Deskphone looks for an old user profile associated with that user name.
Multiuser associated to the user2 account; therefore a new profile is created. Not all the information in old profiles is preserved. The preference settings (for example, voice mail ID) are discarded in the upgrade. Line keys Each registered user is associated to a separate line key. Each line key displays the name of the registered account and some basic state information for that account. The primary account is always associated to the first (bottom-right) line key of the IP Deskphone.
Multiuser Figure 48: Avaya 1165E IP Deskphone with Expansion Module and multiple accounts Pressing a line key either brings up a dialing prompt, initiates a call to a pre-selected target, or answers an incoming call. For more information see ““Making a call” on page 293. At select account prompts (such as the Logout screen and User Settings screen), pressing a line key highlights the corresponding account. Each line key reflects the state of its account.
Multiuser MADN, Do Not Disturb, and Call Forwarding features also affect the appropriate line key icon of the account. Making a call You can place a call using any of the registered user accounts. The selected user account determines which proxy is used, which domain name is used for the call target if none was specified, who the target sees is calling, and what service package-dependent features are available.
Multiuser Line Key 2. However, there are cases where pressing a Line Key does not initiate dialing (for example, Address Book in Select mode). While the outgoing call is ringing, the selected account is displayed on screen on a From: line. Receiving a call When you receive an incoming call, the displayed information shows which account the call is intended to reach. The line key of the corresponding account displays an incoming call icon.
Multiuser The active call is affected by operations such as transfer or call parking. One exception is the New Call action, which uses the primary account by default; this can be overridden by pressing another line key to initiate the call. Joining calls into a specific conference always uses the conference server of the primary account. Accounts which cannot access the server cannot join the server. After you create a ad-hoc conference, you can join additional calls into the same conference.
Multiuser Menu features The IP Deskphone menu displays are customized to match the service package of the active account that is accessing the menu. In most cases, menus are accessed from the Idle screen and the primary account is active. For example, you can only use the Retrve context-sensitive soft key to retrieve a parked call if call parking is allowed by the service package of the primary account.
Multiuser Voice Mail settings Voice Mail Settings is located under User Settings. You can program different voice mail addresses and IDs for each account. To access the voice mail of a secondary account, press the line key of the secondary account to obtain a dial prompt, and then press the VMail contextsensitive soft key. Waiting messages are reported in two ways: • The red LED is lit if any account has a waiting message.
Multiuser used. When accounts are registered on different domains, you can only program and use speed dial keys with targets that are reachable on the domain of the secondary account. It is possible to program and use speed dial keys with targets that are only reachable on the domain of a secondary account. The Speed Dial keys always uses the primary account to determine the presence state of the target.
Multiuser already in progress determines which account to use. (For example, if you press the line key to obtain a dial prompt, press the Inbox key to select a target, press Select, then press Send, then the line key that was originally pressed determines the account.) Address books Each profile contains a local address book, which is independent from all network address books.
Multiuser User status This section describes the features associated with the User status. Do Not Disturb Selecting the Do Not Disturb command from the Services menu prompts you to specify which account should be placed in DND mode. The option all allows you to place all accounts in DND mode. Selecting an option requests you to confirm the operation before proceeding. The option all is highlighted by default.
Multiuser DND mode for each account is persistent. If you restart the IP Deskphone, or log out and log in, the account maintains the original state. Call Forwarding Selecting the Call Forward command from the Services menu prompts you to specify which account must be placed in Call Forward mode. The option forward all places all accounts in Call Forward mode in one operation and the option forward none deactivates Call Forward for all accounts at once.
Multiuser After a forward all programmed key is pressed: • If all accounts are already set to forward calls to the key's target, then Call Forward is disabled for all accounts. • If not, Call Forward is activated for all accounts using the key's target. For both single and all keys, you can treat the key as a toggle. If no Call Forward or DND operations are selected, pressing the key switches one or all accounts between forwarding to the key's target and not forwarding states.
Multiuser After the all accounts Presence programmed key is pressed: • If all accounts are already set to the programmed presence state, then all accounts are set to the Connected state. • If not, all accounts are set to the programmed presence state. As with Call Forwarding keys, this allows Presence keys to be used as toggles. However the presence states are not entirely under your control. Some states are applied automatically (for example, On The Phone).
Multiuser Figure 51: Per-account notifications It is possible for the same event to occur for multiple accounts at the same time. In this case, they are displayed one after the other. Account Selection There are a number of scenarios where you are prompted to select an account (for example, logout, per-account settings, programming keys). These scenarios fall into two categories: 1. Prompts where exactly one account must be selected 2.
Advanced features Advanced features The following chapter describes the following advanced features: • “Viewing the IP Deskphone information” on page 305 • “Accessing the services menu” on page 306 • “Network menu” on page 317 • “USB flash drive” on page 318 • “Customizable Banner for login” on page 321 • “Phone Information - Details screen” on page 322 • “Screensaver/screen lock” on page 323 • “Background image” on page 331 • “Service Package Group Support” on page 334 • “Speed Dial Lis
Advanced features • Presence • FeatActv • Srv Pkg Location Press the Details context-sensitive soft key to show: • Primary User • Primary Domain • MAC • IP • License server — Status Press the Back context-sensitive soft key to go back to the Phone Information Screen. Note: You cannot make any changes to the setting from this menu. To view information about the USB port press the USB context-sensitive soft key after you access the Phone Information screen.
Advanced features The Avaya 1165E IP Deskphone displays the following menu: 1. Search—use to perform local/global search. 2. Login—use when the call server supports multiple user logons only. 3. Logout— use to logoff the phone. For more information, see “Logging off from the Avaya 1165E IP Deskphone” on page 86. 4. Check for Updates—use to check for the latest firmware update for the phone. For more information, see “Checking for updates” on page 307. 5. Reset Phone— use to perform a reset of the phone.
Advanced features Yes 4. Choose one of the following: — Press the Yes context-sensitive soft key check for the latest firmware update for your Avaya 1165E IP Deskphone. No — Press the No context-sensitive soft key to return to the previous menu without checking for an update. Note: While the Avaya 1165E IP Deskphone checks for an update, it activates Do Not Disturb (DND). Switching the proxy When you switch proxy, you change the domain to which the Avaya 1165E IP Deskphone connects.
Advanced features 5. Use the dialpad to enter your password. Ok Back Yes 6. Choose one of the following: — Press the Ok context-sensitive soft key. — Press the Back context-sensitive soft key to return to the previous menu. The phone prompts you with Switch to alternate proxy server? 7. Choose one of the following: No — Press the Yes context-sensitive soft key to proceed. — Press the No context-sensitive soft key to return to the System menu.
Advanced features 9. Choose one of the following: Domains Done or — Press the Domains contextsensitive soft key to change the current domain. — Press the Done context-sensitive soft key to keep the existing configurations and return to the User Login screen. 10. Press the Up/Down navigation key to highlight the new domain you want to use. Select 11. Choose one of the following: — Press the Select context-sensitive soft key to change the domain to the highlighted domain from the list.
Advanced features Resetting the phone You can use this feature to reset the phone without unplugging the power cable. To reset the Avaya 1165E IP Deskphone: 1. Press the Services fixed key, and then select Reset Phone. Select 2. Press the Select context-sensitive soft key. abc 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input. 4. Use the dialpad to enter your password. Ok Back 5. Choose one of the following: — Press the Ok context-sensitive soft key.
Advanced features Yes The phone prompts you with Reset Phone?. 6. Choose one of the following: No — Press the Yes context-sensitive soft key to proceed. — Press the No context-sensitive soft key to return to the System menu. Erasing the user data The Avaya 1165E IP Deskphone stores user files that you eventually want to delete. These files include: 1. Profiles—user profile settings 2. Sounds—downloaded tones or audio alerts 3. Languages—downloaded language files 4. Images - downloaded image files 5.
Advanced features To delete user data files: 1. Press the Services fixed key. 2. Select File Manager. Note: You must enter your login password to access the File Manager menu. abc 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input. 4. Use the dialpad to enter your password. Ok 5. Choose one of the following: Back — Press the Ok context-sensitive soft key. — Press the Back context-sensitive soft key to return to the previous menu.
Advanced features 6. Press the Up/Down navigation key to highlight one of the following: — Profiles — Sounds — Languages — System file — All files Select 7. Choose one of the following: — To enter the selected folder, press the Select context-sensitive soft key. Delete — To delete contents of the selected folder, press the Delete contextsensitive soft key. Note: Folders cannot be deleted because they are on the IP Deskphone.
Advanced features To delete a user profile: 1. Press the Up/Down navigation key to highlight the user profile you want to delete. Delete 2. Choose one of the following: — Press the Delete context-sensitive soft key to delete the highlighted user profile from the list. Back — Press the Back context-sensitive soft key to return to the previous menu. 3. Log off or restart the phone to complete the process. To delete a sound file: 1.
Advanced features To delete a language file: 1. Press the Up/Down navigation key to highlight the language file you want to delete. 2. Choose one of the following: Delete Back — Press the Delete context-sensitive soft key to delete the highlighted language file from the list. — Press the Back context-sensitive soft key to return to the previous menu. To delete a log file: 1. Press the Up/Down navigation key to highlight the log file you want to delete. 2.
Advanced features To delete the system file without deleting the user profile: Next 1. Choose one of the following: — Press the Next context-sensitive soft key to delete the system file. Back — Press the Back context-sensitive soft key to return to the previous menu. 2. Log out or restart the phone to complete the process. To delete all files: Next Back 1. Choose one of the following: — Press the Next context-sensitive soft key to delete the system file and user profiles.
Advanced features The following Network menu items are available: • Server Settings—to select and edit domains • Device Settings—to configure the network settings • Diagnostics—to run a trace route or send a ping to diagnose the network connection — IP Set and DHCP information — Network Diagnostics tools — Ethernet Statistics — IP Network Statistics — USB Devices — Advanced Diag Tools — Test Key • Lock Menu—to access to the Network Menu To access the Network menu: 1.
Advanced features • To support file transfer between the PCs and the IP Deskphone to upload specific files or preferences into the IP Deskphone. • To backup data stored in the IP Deskphone. Presence of USB flash drive Navigate through the menus Services, Phone Information, USB to verify the presence of the USB flash drive attached to the IP Deskphone. After you select the USB menu, the attached USB flash drive is displayed along with other USB devices.
Advanced features Figure 52: USB devices: USB port disabled screen If the USB port is not disabled, then the USB menu displays information on all USB devices attached, even if the device is locked. An unsupported device is enumerated if it is attached to the IP Deskphone. To ensure you know about the USB lock status, the USB device information is followed by status information about supported USB devices.
Advanced features Figure 53: USB devices: Phone information screen Customizable Banner for login If a login banner with login banner text is configured, the IP Deskphone displays the banner text on the screen as the user logs on. Changing the IP Deskphone configured language does not change the banner text language. The banner appears only for the primary user of an IP Deskphone. In a multiuser configuration, even when the banner text is enabled, the banner does not appear to the secondary user logins.
Advanced features Figure 54: Login banner screen You can dismiss the banner screen. While you dismiss the banner screen, the IP Deskphone switches to DND mode until the banner is dismissed. Outgoing or incoming calls are not allowed other than emergency calls until you dismiss the banner. You can see pop-up messages or prompts on the bottom of the banner screen after you dismiss the login banner.
Advanced features If the Details context-sensitive soft key is enabled, you can view the Phone Information Details screen. In the Services menu, select Phone Information and then press the Details context-sensitive soft key. Figure 55 on page 323 displays the Phone Information Details screen. Figure 55: Phone Information Details screen The Phone information details list the following: • Primary User: Primary Logged in User name. • Primary Domain: Primary login domain. • MAC: Device MAC address.
Advanced features When the screensaver is active, it clears the programmed keys of the plugged-in Expansion Module. If you have logged into the IP Deskphone, then you are not logged out, but the line key label clears and makes the IP Deskphone inactive. The ScrnSvr context-sensitive soft key is located on the idle screen. This key is available only if the screensaver is enabled, and is accessed by pressing the More… context-sensitive soft key until ScrnSvr appears.
Advanced features Figure 57: Screensaver settings screen The following are the items on the displayed list: • Mode—to enable or disable the screensaver and choose if the screensaver is to be password protected. • Delay—to set the time delay before the screensaver is invoked. • Image—to select the background image to display when the screensaver is active. • Text—to set the text that appears on screen when the screensaver is active.
Advanced features Images can be displayed as a slideshow. Choose Prefs, Display, Display Screensaver, Images and then select Slideshow. Selecting the screensaver setting screen The screensaver mode settings screen allows you to enable or disable the screensaver/lock. Choose Prefs, Display and then select Display Screensaver to display the screensaver settings screen. Figure 58 on page 326 shows the screensaver mode setting screen.
Advanced features Note: Some options may not appear, depending on configuration. Disabling the Screensaver displays a message confirming your selection. Figure 59 on page 327 displays the screensaver disable message screen. Figure 59: Screensaver disabled message Enabling the screensaver in no password mode displays a message confirming your selection. Figure 60 on page 328 displays the screensaver enable message screen.
Advanced features Figure 60: Screensaver enabled message Note: If the device configuration does not allow the use of a password free screensaver, this menu option is unavailable to you. Enabling the screensaver in password protected mode prompts you to enter the password before logging in. The screen lets you launch the user-defined password definition screen if it is enabled in the configuration. The text on screen displays Enter user password to activate screensaver followed by a user input prompt.
Advanced features The options, which are available for the Enable (with password) mode are as follows: • Ok—Screensaver enabled message appears if the password is valid. Invalid password message appears if the password is invalid. • 123/abc—to toggle input mode between numeric or alphabet. • Set—context-sensitive soft key appears only if the feature allows the setting of user-defined passwords. This key invokes a password definition screen that allows you to set a password.
Advanced features password–protected mode, pressing the Unlock context-sensitive soft key invokes a password input screen. The password must be correctly entered to cancel the screensaver. If you enable the screensaver with no password mode: • Any user interaction, key presses, mouse movement, or incoming call cancels the screensaver (without requiring a user password). This includes pressing the Unlock context-sensitive soft key. • Incoming IMs do not cancel the screensaver.
Advanced features • If you make an emergency call while the screensaver is active, the call is placed using the primary user. • The Network menu is accessible to administrators (double press of the services key) even when the screensaver is active. • If user-defined passwords are allowed, a mechanism to disable the screensaver (allowing the administrator to reset the user-defined password) is accessible through the network menu.
Advanced features Figure 63: Display menu Selection of the menu item takes you to a new display list that contains all the available image files on the Flash File System. Selecting an image screen Select an image from a list of images currently stored on the Flash File System of the device. 1. To select background image, press the Prefs context-sensitive soft key, choose Display, and then Background Image.
Advanced features 2. The following are the options available for the background selection screen. • Select—to select the currently highlighted image. • Back—to dismiss the Image selection screen. After you select the background image you want to use, the confirmation screen appears. Figure 65 on page 333 displays the selected image in the background and the message to press OK to keep the selected image.
Advanced features Service Package Group Support The Service Package Group Support can help you program feature keys on an expansion module. You can view the group support feature in the feature key programming user interface and in the Friends list interface of the Address book. You can use to the Service Package Group Support to help you do the following: to bulk-create feature keys, such as Speed Dial keys, based on one of your existing Directory Address Book groups.
Advanced features Bulk 3. Press the Bulk context-sensitive soft key. The Program Key Bulk commands screen appears. 4. Press the Up/Down navigation key to highlight Feature key creation. Select 5. Press the Select context-sensitive soft key. The Create keys screen appears. 6. Press the Up/Down navigation key to highlight the type of programmed keys you want to create by bulk command. You can choose one of the following options: — Speed Dial — Send IM — Call Forward Select 7.
Advanced features 8. Press the Up/Down navigation key to highlight the source data for the bulk key creation. You can choose one of the following options: — Friends — Groups (if you have existing groups in your address book) — Address book Select 9. Press the Select context-sensitive soft key. — If you choose Friends, the bulk key creation process begins. — If you choose Address Book, the bulk key creation process begins.
Advanced features To view existing groups in your address Book if you selected Groups: 1. Press the Up/Down navigation key to highlight the source data (group) for the bulk key creation. 2. Choose one of the following: Select Back — Press the Select context-sensitive soft key to begin the bulk key creation process for the selected group. — Press the Back context-sensitive soft key to dismiss the screen and return to the screen where you can select the source data for bulk key creation.
Advanced features 3. Press the Up/Down navigation key to highlight the required filter. Select 4. Choose one of the following: — Press the Select context-sensitive soft key to choose the group you want to view (for example, if you choose personal, only address book entries that are part of the group personal are displayed). You are presented with the list of contacts currently part of the group you selected.
Advanced features View All Edit Back 6. Choose one of the following options: — Press the View context-sensitive soft key to display the address book entry details for the selected entry. — Press the All context-sensitive soft key to return to the main address book screen (no filtering) — Press the Edit context-sensitive soft key to modify or delete an entry. — Press the Back context-sensitive soft key to dismiss the screen and return to the filter selection screen.
Advanced features Add 2. Press the Add context-sensitive soft key. 3. Choose one of the following: Next Back — Use the dialpad to enter a name for the new contact and press the Next context-sensitive soft key to continue. — Press the Back context-sensitive soft key to return to the previous menu. 4. Choose one of the following: Next Back 340 — Use the dialpad to enter a telephone number or SIP address (URI) for the new contact. Press the Next context-sensitive soft key to continue.
Advanced features 5. Do one of the following to complete the entry: Yes No Back — Press the Yes context-sensitive soft key to add the new entry to an address book group. — Press the No context-sensitive soft key to add the entry to the address book without adding it to a group. — Press the Back context-sensitive soft key to return to the previous menu. If you choose to add the new contact to a group, a list of all your existing groups is displayed, and the screen prompts you to select a group. 6.
Advanced features 7. Choose one of the following options: Select — Press the Select context-sensitive soft key to assign your new address book entry to the group that you selected. Edit — Press the Edit context-sensitive soft key to modify the name of an existing group. Add — Press the Add context-sensitive soft key to add a new group (invokes the add group screen). Back — Press the Back context-sensitive soft key to dismiss the screen and return to the previous screen.
Advanced features Speed Dial List When configuring the provision, a feature key can be used as a Speed Dial List. You cannot modify or delete the feature key used by the Speed Dial List. Also, you cannot modify the content of the Speed Dial List. Invocation of the speed dial list is similar to other feature key invocation. The speed dial list key causes a full screen list to appear and offers you a chance to automatically dial one of the offered choices.
Advanced features in-call screen). The label used for the selected key is provided through provisioning. The following is the icon for the Speed Dial List key. After you press the feature key provisioned as a Speed Dial List, the list of Speed Dials configured appears on the screen and the you can select an item from that list to invoke a Speed Dial.
Advanced features marked as MID CALL are displayed if the Speed Dial List is invoked while the IP Deskphone is in a call. The following are the options available for the Speed Dial List screen. • Dial—invokes the selected speed dial. • Exit— screen dismisses without invoking a Speed Dial List entry. Auto retrieve flag The Auto retrieve behavior is added to regular speed dial keys instead of speed dial list entries.
Advanced features key/entry, the IP Deskphone attempts to un-hold the call after the key or entry call completes. For example: • A is talking to B when A invokes their Speed Dial List and selects an entry. • Selection/invocation of a Speed Dial List entry places the A-B call on hold and place another outgoing call to URI specified in the Speed Dial List entry, let's say C.
Advanced features Figure 69: Root screen The following are the options available for the Root screen: • Select—use to enter the selected folder. • Delete—prompts you to delete contents of selected folder (folders are not deleted because they are on the IP Deskphone). • Exit—If you are at the root folder of the flash disk, the screen is dismissed and you are sent back to previous menu. If you are already inside a folder, then the Back context-sensitive soft key acts the same as the ..
Advanced features Figure 70: File manager select device screen The following are the options available for the Select Device screen: • Select—to enter the selected device. • Exit—to dismiss the file manager and returns to the Services menu.
Advanced features Figure 71: File manager device browsing screen 349
Advanced features The file manager browsing screen provides the following options: Note: The context-sensitive soft keys change based on the selected item on the screen. • Select—to enter into the selected folder. • Back—to return to the previous screen • Delete: — If you select a file, it prompts for deletion and deletes files. If you do not respond to the deletion prompt in 15 seconds, deletion is cancelled.
Advanced features • Back—to dismiss the current screen and returns you to the device selection screen. File Manager Select Destination prompt screen The File Manager Select Destination prompt screen allows you to select the folder you wish to send or copy the previously selected file into. Figure 72 on page 351 displays the message to select the destination folder. Figure 72: Select destination The following are the options available for the Select Destination screen.
Advanced features Figure 73: File Manager Select Destination screen Note: The context-sensitive soft keys change based on the selected item on the screen. Select—to enter the selected folder.
Advanced features Done—to set the current location as the destination for the send and initiates copy operation. Back—to return to the previous screen. Notes on File Manager General notes for File Manager are as follows: • Selection of the .. item (or Back context-sensitive soft key) moves you one level up which results in going off the device and onto the select device screen in some cases. In the case of the current selection being a sub folder, the selection of ..
Advanced features • You are prompted to select the device you wish to send the selected file. • Select the IP Deskphone as the destination device. • The file is validated based on the file extension and the passing of the validation routines and a handler is called for the file. In this case, the image file copies the images directory of the flash file system on the IP Deskphone. • A success message appears on the screen displaying that the file is copied to the IP Deskphone successfully.
Advanced features Figure 75: Sample Failure message for File Manager Operation Scenario 2 - If you want to copy the ring tone from the IP Deskphone into the USB drive: • Log into the device and plug the USB flash drive into the USB port of the IP Deskphone. • Press the Services hard key and choose File Manager. • Select the IP Deskphone from the select device screen. • The contents of their IP Deskphone are displayed. Navigate to Sounds folder.
Advanced features Manager (device configuration), then an error message is displayed on the screen. An error message displays on the screen due to insufficient space on the USB device, or the selected file type not being enabled in the File Manager (device configuration).
Visual indicators Visual indicators The Avaya 1165E IP Deskphone uses visual indicators or cues to indicate incoming calls and messages. The display icons on the telephone also indicate the current call state, the status of Inbox calls, and Instant Messages (IMs), and the Presence state of contacts designated as Friend. Display screen icons Table 19 on page 357 lists the display icons of the Avaya 1165E IP Deskphone.
Visual indicators Table 19: Display screen icons (Part 2 of 3) Component Do Not Disturb Call Forward Speed Dial list Send IM Instant Messaging New, Unread Read Replied to Inbox Incoming Call Answered Incoming Call Missed, New 358 Icon
Visual indicators Table 19: Display screen icons (Part 3 of 3) Component Icon Incoming Call Missed, Reviewed Presence Terminated Connected Inactive Unavailable Busy or Offline Active Available On the Phone Unknown Visual Alerter/Message Waiting Indicators The red LED light at the top right of the phone lights to indicate incoming calls or when a caller leaves you voice mail.
Visual indicators Table 20 on page 360 lists the visual indicator and the LED status. Table 20: Visual Alerter/Message Waiting Indicator LED Visual indicator LED status Red LED Voice mail left by caller Steady red light until message is reviewed. Incoming call (phone ringing) Fast blinking red light. New Instant Message received Steady blue light until message is reviewed.
Quick reference Quick reference This section provides a quick reference guide for the IP Deskphone. See the following sections for more information: • • • • “Fixed keys” on page 361 “Commonly used functions” on page 363 “Context-sensitive soft keys” on page 366 “Display screen icons” on page 370 Fixed keys The Avaya 1165E IP Deskphone is available with either icon fixed keys or English text fixed keys. Both types are presented below.
Quick reference Access your outbox to view all calls made and to place a call to a previously called contact. Access your address book to view, add or edit entries including your designated friends You can also send Instant Messages (IMs) or initiate a call. Use the Enter key to select highlighted menu items and to set preferences. The Enter key duplicates the function of the phone and select context-sensitive soft keys.
Quick reference Use to release a call (hang up) and to exit a menu when not on an active call. Access Instant Message log to view and send IMs Activates your IP Deskphone headset when connected. The red LED of the Headset key lights when you use a headset. Use to place a call on hold or to retrieve a call on hold. Note: The abc/123 context-sensitive soft key toggles between alphabetic and numeric input.
Quick reference Logout 1. Press the Services hard key and then select Logout. 2. Press the abc/123 context-sensitive soft key to toggle between alphabet and numeric input. 3. Press Logout context-sensitive key. Making a call • • • Lift the Handset or press the Headset key, Handsfree key or the Line key and enter the SIP address or phone number and press send. Or, press the Redial key to call the previously entered SIP address or phone number.
Quick reference Making an emergency call To make an emergency call, logging on is not required. Choose one of the following options: • Lift the Handset and dial the emergency number. • Press the Handsfree key and dial the emergency number. • Press the Headset key and dial the emergency number. Initiating a conference call 1. During a call, press the Conf Context-sensitive soft key. 2. Enter the SIP address or phone number or select an entry from the Address Book, Inbox, or Outbox and complete the call. 3.
Quick reference More… context-sensitive soft key menu (first) CallFWD DND Retrve More... More… context-sensitive soft key menu (second) ScrnSvr Presnce Prefs More... When you press the More… context-sensitive soft key for the third time, you return to the first menu list. A description of the context-sensitive soft keys available with the phone is idle is provided below. Redial or NewCall Redial the last dialed number.
Quick reference CallFwd Forward all calls to a specified address. DND Block all calls. Retrve Retrieve parked calls (local and server parked calls only). ScrnSvr Activate the screensaver (only if the screensaver feature is enabled). Presnce Configure the presence status for your IP Deskphone. Prefs Display the Preferences menu. 1. Display—Adjust screen display settings. 2. Audio—Adjust tones and volume settings, configure a USB headset, and access the Bluetooth wireless technology setup. 3.
Quick reference More Select a new menu list. • When you press More..., a different selection of Context-sensitive soft keys appears. – Press once to switch to: [CallFwd] [DND] [Retrve]. – Press twice to switch to: [ScrnSvr] [Presnce] [Prefs]. – Press three time to switch back to the main menu list: [Redial] [abc] [Msgs]. Active call display Conf Trans Audio More... More… context-sensitive soft key menu (first) NewCall Park Retrve More... More… context-sensitive soft key menu (second) Prefs More...
Quick reference Trnsfer • Transfer the current call to another location or contact. Audio 1. Change audio setting—Use to change the audio settings based on the available bandwidth. 2. Monitor audio quality—Diagnostic tool to monitor the audio quality. NewCall Obtain a dial tone to place another call during an active call. • Use to make a conference call. • Behaves like the Conf Context-sensitive soft key. Park Park the current call to the server or another user (not available for all call servers).
Quick reference Display screen icons The table below provides a list of the following display screen icons: • • • • Call state—Icons to indicate the Call state of your phone. Instant Messaging—Icons displayed when you view your instant message log. The icon appears beside each IM to indicate the status. Inbox—Icons to indicate the status of each incoming calls in your Inbox. Presence—Icons to indicate the presence state of those address book entries you designate as Friend.
Quick reference Read Replied to Send IM Inbox Icon Incoming Call Answered Incoming Call, Missed, New Incoming Call, Missed, Reviewed Presence Icon Terminated Connected Inactive (only available if audio presence is activated) Unavailable Busy, or Offline Active Available (only available if audio presence is activated) On the Phone (only available if audio presence is activated) Unknown 371
Quick reference 372
Terms you should know Terms you should know 3-way Call The 3-way Call feature joins two calls on your IP Deskphone into one 3-way call. You and the other two callers can speak together. Alphanumeric Dialing Alphanumeric dialing refers to the spelling of names or words by entering alphabetic characters collocated with the numbers on the numeric dialpad of your Avaya 1140E IP Deskphone.
Terms you should know Category 5e (Cat5e) Most Cat5 cable manufactured after 1996 also supports 1000BaseT (GigE) installations, and is designated Cat 5e. Normally, Cat5e cable has four pairs of copper wire. Category 6 (Cat6) This is a cable and its associated connecting hardware capable of transmitting at speeds up to 200 MHz. Designed specifically to support 1000BaseT (GigE), this cable is also compatible with 10BaseT, 100BaseT4, and 100BaseTX installations.
Terms you should know Enter key The center key of the Navigation Cluster key is used to select menu items and to confirm changes. The Enter key duplicates the function of the context-sensitive soft keys Select, and Set. Expansion Module The Expansion Module is a hardware accessory that connects to the IP Deskphone and provides additional line appearances and feature keys. A maximum of three modules are supported.
Terms you should know Indicator This is an LCD or an LED signal that indicates the status of a feature by the flash, blink, steady on, or off. Message/Inbox This is a fixed key on your Avaya 1140E IP Deskphone that connects to your Call Inbox. Multiple Appearance Directory Number (MADN) When multiple phones are configured with a MADN Single Call Appearance (SCA), they appear as a single Directory Number (DN). Mute This is a fixed key used to listen to a call without transmitting.
Terms you should know Quit key This is a fixed key you use to exit an active menu. Ringback/ring tone This is a sound indicating that a call you make is ringing at its destination. Shift/Outbox This is a fixed key you can use to connect to your Call Outbox. Session Initiation Protocol (SIP) Session Initiation Protocol is an telephony signaling protocol for initiating interactive communication sessions between users. SIP Address This is an IP address that is assigned to a user, such as bob@ABC123.
Terms you should know Visual Alerter/Message Waiting indicator This is an LCD or an LED signal that flashes to indicate that a message is waiting or when the ringer is on.
Index Index Symbols Context-sensitive soft keys 18, 27 # Ends Dialing 67 Copy key 20, 171, 264 Numerics D 3-way calling 221 Date format 105 Declining a call 155 A Directory key 21, 23 Action key 35, 212 Display screen contrast 91 Active Call features 211 Display screen icons 357 Address Book 85, 163 Do Not Disturb 270 Advance system features 305 Alphanumeric dialing 69 Do Not Disturb feature key programming 253 Answering a call 152 Domain 73 Audio key 36 Avaya 1100 Series Expansion Modu
Index Goodbye key 20 H N Navigation key 19, 45 Network Menu 317 Handsfree (Speaker) key 19 Handsfree calling 141 O Headset key 20 Off-hook dialing 139 Hold key 19, 213 On hold 213 I Ignoring a call 160 On-hook dialing 141 Outbox key 23 Outgoing call privacy 276 Inbox key 23 Incoming call privacy 274 P Instant Message composing 203 Park Call 232 Instant Message Inbox/Outbox 205 Park Call retrieval 233 L Language display 102, 104 Prefs (Preferences) key 30, 33, 39, 41, 44, 216, 217, 219 Pre
Index Send IM feature key programming 254 Servcs (Services) key 35, 40, 41 Services key 22 Shift/Outbox key 21 Speed Dial feature key 266 Speed Dial feature key programming 250 T Terms 373 Transferring a call 228 Transfr (Transfer) key 229 U Updates 307 USB keyboard 70 USB Mouse 46 User profile 84 V Visual Alerter 359 Visual indicators 357 Voice Mail 28, 230 Volume adjustment 98 Volume control 18 381
Index 382
