Avaya 1165E IP Deskphone with SIP Software on Avaya Aura® User Guide Release 4.4 16-604275 Issue 01.
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Contents Chapter 1: Revision history............................................................................................... 11 Chapter 2: Regulatory and safety information................................................................. 13 Chapter 3: Introduction to the Avaya 1165E IP Deskphone............................................ 17 Basic features...........................................................................................................................................
Selecting a location................................................................................................................................... User Profile............................................................................................................................................... Overwriting your personal Address Book......................................................................................... Confirmation logon screen...................................................
Copying information to the Address Book................................................................................................. 100 Searching for a contact in the Address Book............................................................................................ 101 Using the Search feature in the Address Book................................................................................ 102 Chapter 10: Call Inbox and Call Outbox................................................................
Using Call Forward.................................................................................................................................... 147 Configuring Do Not Disturb....................................................................................................................... 149 Configuring a Presence state.................................................................................................................... 150 Adding a new Presence state message.......................
Logging out............................................................................................................................................... 184 Primary account logout..................................................................................................................... 184 Secondary account logout................................................................................................................ 185 Server failover.....................................................
Avaya 1165E IP Deskphone with SIP Software on Avaya Aura® User Guide November 2013
Chapter 1: Revision history November 2013 Standard 01.01. This is a new document created to support SIP Software Release 4.4 on Avaya Aura®.
Revision history 12 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura® User Guide Comments? infodev@avaya.
Chapter 2: Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Regulatory and safety information Table 1: EMC Compliance Jurisdiction Standard Description United States FCC CFR 47 Part 15 Class B Emissions: FCC Rules for Radio Frequency Devices (see Notes 1 and 2) Canada ICES-003 Class B Emissions: Interference-Causing Equipment Standard: Digital Apparatus Australia/New Zealand AS/NZ CISPR 22 CISPR Class B Emissions: Information technology 22 equipment - Radio disturbance European Community EN 55022 Japan Class B Emissions: Information technology equipmen
DenAn regulatory notice for Japan Warning: Please be careful of the following while installing the equipment: • Please only use the connecting cables, power cord, AC adaptors shipped with the equipment or specified by Avaya to be used with the equipment. If you use any other equipment, it may cause “failures, malfunctioning, or fire”. • Power cords shipped with this equipment must not be used with any other equipment. If the above guidelines are not followed, it may lead to death or severe injury.
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Chapter 3: Introduction to the Avaya 1165E IP Deskphone The Avaya 1165E IP Deskphone builds on the award-winning Avaya 1100 Series IP Deskphones industrial design and offers a high resolution color display and new graphical user interface elements that enhance the user experience. The Avaya 1165E IP Deskphone provides easy access to multiple lines and call processing features.
Introduction to the Avaya 1165E IP Deskphone - Copy - Expand • five call-handling keys: - Mute - Handsfree - Goodbye - Headset - Hold • two Gigabit Ethernet ports—for LAN and PC connections • integrated headset support for wired and wireless options including USB and Bluetooth Wireless Technology • IEEE 802.
Avaya 1165E IP Deskphone controls Figure 1: Avaya 1165E IP Deskphone This section describes the controls on your Avaya 1165E IP Deskphone. Your Avaya 1165E IP Deskphone can have fixed keys with icons or with labels. This document presents both versions of the fixed key. Key Function The keys on either side of the LCD display area are Self-labeled Line/Programmable feature keys with labels on the LCD.
Introduction to the Avaya 1165E IP Deskphone Key Function Press the Mute key to listen to the call without transmitting. Press the Mute key again to return to two-way conversation. The Mute key applies to handsfree, handset, and headset microphones. Note: When you enable mute, a red LED on the Mute key remains lit. Press the Handsfree key to activate the built-in speaker and microphone of the IP Deskphone. Note: The Handsfree LED indicator on the Handsfree key lights to indicate when handsfree is active.
Avaya 1165E IP Deskphone controls Key Function Use the Dialpad to enter numbers and text. To navigate to an item in a menu, press the corresponding number on the dialpad to activate the item or continue navigate the list of items. When you receive a voice message, the red Visual Alerter/Message Waiting Indicator lights. Also, when the ringer sounds, this indicator flashes. When your Avaya 1165E IP Deskphone firmware is being updated, the blue Feature Status Lamp indicator flashes.
Introduction to the Avaya 1165E IP Deskphone Key Function Press the Quit key to cancel the current operation or to exit the menu. Note: Pressing the Quit key does not affect the status of active calls. Press the Inbox key to access your call inbox. The call inbox lists all incoming calls on an active IP Deskphone. Note: This key does not function to send Instant Messages. Press the Shift/Outbox key to access your call outbox. Press the Directory key to access the Address Book and the Friends list.
Avaya 1165E IP Deskphone display If there is an active call, and you press the Line key, the Line key press is ignored. If there are no incoming or active calls, the Line key press is applied to the call that is highlighted in the list of calls. If there is an active established call and at the same time another call comes in, pressing the Line key puts the active call on hold and answers the incoming call. If there are several incoming calls at the same time, the newest call is answered.
Introduction to the Avaya 1165E IP Deskphone • When you power the 1165E IP Deskphone through Ethernet POE, the 1165E IP Deskphone provides up to 100 mA at 5 volts for the USB port. • When you power the 1165E IP Deskphone through local AC power, the 1165E IP Deskphone provides up to 500 mA at 5 volts on the USB port. Note: Current limiting can obstruct the working of complex devices such as USB keyboards with built-in hubs. If a hub is involved, use external power.
Context-sensitive soft keys Item abc or 123 Function Press the abc context-sensitive soft key to toggle between alpha and numeric input modes. • To type letters, the abc context-sensitive soft key must be displayed. • To type numbers, press the abc contextsensitive soft key to display the 123 context-sensitive soft key on the menu list. Msgs Press the Msgs context-sensitive soft key to access the following features: 1. Voice Mail—use to call your Voice Mail number. 2.
Introduction to the Avaya 1165E IP Deskphone Item Function DND Press the DND context-sensitive soft key to block all calls. Presnce Press the Presnce context-sensitive soft key to configure the presence status for your IP Deskphone. More... Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys.
Context-sensitive soft keys Item Function • PCMU (standard u-law) • G729 (729 codec) • PCMA (standard a-law) Headset Selection Select the active headset device: • Wired, USB (if wired, then select type 1, 2 or 3) • Enable HID Commands (enable or disable) • MHA Headset Type • MHA Back Light (enable or disable) Note: You can change the audio settings to improve audio quality based on the available band width.
Introduction to the Avaya 1165E IP Deskphone Item Function • Feature keys • Call Ignore Action • Call Subjects • Call Fwd Notification • Missed Call Notification • Answer Mode Settings appear when the Auto Answer Mode is enabled on the IP Deskphone. 4. Language—use to change the interface language. 5. Misc Options—use to access the following options: • Alpha Dialing • Search Method • Incoming Privacy • Outgoing Privacy • # Ends Dialing • Hold Mode: Private • Time 6.
Context-sensitive soft keys Item Function • IM Settings • Voice Mail Settings • Change Location (blank) No soft key label. More… Press the More... context-sensitive soft key to return to the first menu list of contextsensitive soft keys. The next available menu list contains the following context-sensitive soft keys: [Redial] [abc] [Msgs] [More...
Introduction to the Avaya 1165E IP Deskphone Item Function abc or 123 Press the abc or 123 context-sensitive soft key to toggle between alpha and numeric input mode. Subject Press the Subject context-sensitive soft key to configure a subject line to your outgoing call before pressing the Send contextsensitive soft key.
Context-sensitive soft keys Item Function 1. Change Audio Codec • G722 (wideband codec) • PCMU (standard u-law) • G729 (729 codec) • PCMA (standard a-law) 2. Monitor Audio Quality—used to view details about the audio quality of an active call Activate The Activate context-sensitive soft key appears when the call is not active. The most common usage of this key is when the call displayed onscreen is a call that was parked against the user (or a call that the user placed on hold).
Introduction to the Avaya 1165E IP Deskphone Item Function 3. Feature Options—use to configure the following: • Feature keys • Call Ignore Action • Call Subject • Call Fwd Notification • Missed Call Notification 4. Language—use to change the interface language. 5. Misc Options—use to access the following options: • Alpha Dialing • Search Method • Incoming Privacy • Outgoing Privacy • # Ends Dialing • Hold Mode: Private • Time 6.
Visual indicators Item Function • Voice Mail Settings • Change Location (blank) No soft key label. More… Press the More… context-sensitive soft key to return to the first menu list of context-sensitive soft keys. Unlock Note: The Unlock context-sensitive soft key appears if you answer a call when the IP Deskphone is locked with a password protected screensaver. Visual indicators The IP Deskphone uses visual indicators or cues to indicate incoming calls and messages.
Introduction to the Avaya 1165E IP Deskphone Component Icon On hold Missed call Table 6: Display screen icons — Feature button icons Component Icon Do Not Disturb Call Forward Speed Dial list Send IM Table 7: Display screen icons — Instant Messaging Component Icon New, Unread Read Replied to Sent/forwarded Table 8: Display screen icons — Inbox Component Icon Incoming Call Answered Incoming Call Missed, New 34 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura® User Guide Comments? in
Visual indicators Component Icon Incoming Call Missed, Reviewed Table 9: Display screen icons — Presence Component Icon Terminated Connected Inactive Unavailable Busy or Offline Active Available On the Phone Unknown Visual Alerter/Message Waiting Indicators The red LED light at the top right of the IP Deskphone lights to indicate incoming calls or when a caller leaves you voice mail. The blue LED light at the top left of the IP Deskphone lights to indicate when you receive a new Instant Message.
Introduction to the Avaya 1165E IP Deskphone LED Visual indicator New Instant Message received when other unread Instant Messages are in the Inbox LED status Single flash and returns to steady blue light. Instant Message pop-up appears Steady blue light until the Instant and a new Instant Message Message is reviewed or you press received the Exit context-sensitive soft key. Using a USB Mouse The Avaya 1165E IP Deskphone is equipped with a USB port in which you can connect a USB mouse.
Security features Number (DN) to initiate a call, for example, 555-5555. Contact your system administrator to determine whether your call server supports SIP address dialing. Security features Before you can use your IP Deskphone, an ID and password must be assigned to your IP Deskphone. This security measure ensures that, after you log off, calls cannot be made from your IP Deskphone and features such as Address Book, Instant Message logs, and Call Outbox are inaccessible.
Introduction to the Avaya 1165E IP Deskphone Press the Left or Right arrows on the Navigation Key Cluster to: • Scroll long lines of text when you view caller ID. Note: The IP Deskphone automatically scrolls long lines of text from right to left for entries such as in your Address Book or your Call Inbox.
Chapter 4: Installing the 1165E IP Deskphone This chapter describes how to install and connect your 1165E IP Deskphone. After you familiarize yourself with the Avaya 1165E IP Deskphone features, you can start to use the IP Deskphone. Before you begin Caution: Do not plug your IP Deskphone into a regular telephone jack. This can result in severe damage to the IP Deskphone. Consult your system administrator to ensure that you plug your telephone into a 10/100/1000 BaseT Ethernet jack.
Installing the 1165E IP Deskphone • Connecting the LAN ethernet cable • Installing additional cables • Wall-mounting the IP Deskphone (optional) The following figure shows the connections on the IP Deskphone. Figure 5: IP Deskphone connections Warning: Ensure that the protective rubber cap on the Expansion Module port is in place when the port is not in use. Connection of anything other than the proper Expansion Module connector to this port can cause damage to the IP Deskphone.
Connecting the components Figure 6: Wall-mount lever. Related topics: Removing the stand cover on page 41 Connecting the AC power adapter (optional) on page 42 Connecting the handset on page 43 Connecting the headset (optional) on page 43 Selecting the headset tuning parameter on page 43 Installing additional cables on page 44 Wall-mounting the IP Deskphone (optional) on page 44 Removing the stand cover To access the cable routing tracks and attach cables, you must remove the stand cover.
Installing the 1165E IP Deskphone Figure 7: Remove the stand cover Connecting the AC power adapter (optional) Your Avaya 1165E IP Deskphone supports AC power or Power over Ethernet (PoE) options, including IEEE 802.3af standard power. To use local AC power, use only the Avaya-approved Global Power Supply (NTYS17xxE6). You can order the Avaya-approved AC adapter separately. Warning: Use only the approved Avaya Global Power Supply with your 1165E IP Deskphone.
Connecting the components Connecting the handset Use the following procedure to connect the handset to the IP Deskphone. 1. Connect the end of the handset cable with a short straight section to the handset. 2. Connect the end of the handset cable with the long straight section, into the RJ-9 handset jack marked with the handset symbol on the back of the IP Deskphone. The handset symbol is as follows: 3. Form a small bend in the cable. 4.
Installing the 1165E IP Deskphone - Monaural Headset: Plantronics Model number: HW251N (Part number: 75100-06) with cable Model Number: A10 (Part Number: 66268-02) - Binaural Headset: Plantronics Model number: HW261N (Part number: 75101-06) with cable Model Number: A10 (Part Number: 66268-02) • Type 3: Binaural Headset - Binaural Headset: GN Netcom Model number: GN 4800 (Part number: 48492-09) After you select a headset, the corresponding tuning parameters are applied automatically.
Connecting the components Figure 8: Rotate the IP Deskphone into the wall mount position Complete these steps, as needed, before you wall-mount your IP Deskphone: Method A: 1. Press the wall-mount lever, and pull the IP Deskphone away from the stand. 2. Use the stand cover to mark the wall-mount holes by pressing the bottom of the stand cover firmly against the wall in the location where you wish to install the IP Deskphone. Four small pins on the bottom of the stand cover make marks on the wall. 3.
Installing the 1165E IP Deskphone Figure 9: Cable routing tracks and mounting holes Method B: 1. Attach the 15-cm (6-inch) CAT5e cable. 2. Position the stand over the mounting rivets, and slide the IP Deskphone down the wall so that the rivets fit into the slots on the stand, indicated in the preceding figure — Method B. 3. Replace the stand cover. Ensure that all cables are neatly routed and press the stand cover into place until you hear a click. 4.
Entering text Entering text You can use the following methods to enter and edit text on your IP Deskphone: • Entering text using the IP Deskphone dialpad on page 47 • Entering text using the USB keyboard on page 50 Related topics: Using the dialpad on page 47 Entering text using the USB keyboard on page 50 Using the dialpad You use can use combinations of the letters and numbers on the dialpad of your IP Deskphone to, for example, spell names or words in Instant Messages (IMs), enter SIP addresses, create
Installing the 1165E IP Deskphone letter C, press the number 2 key six times. You can cycle through the letters (and the numeral) by pressing the number button repeatedly. To create names or words that contain two adjacent letters that appear on the same button, for example, the word prime, you can do the following: 1. To enter the first character, press the dialpad key 6. 2. Pause briefly. 3. To enter the next letter, press the dialpad key 6 twice to cycle to the letter r.
Entering text Note: No letters are associated with the 0 (zero) key; however, double-pressing it inserts a blank character (a space). Enabling and disabling the # Ends Dialing feature You can enable the IP Deskphone to use the octothorpe (#) symbol to immediately dial the address or phone number. To enable the # Ends Dialing feature: 1. Press the Prefs soft key, and then select Misc Options. Highlight # Ends Dialing and press the Change soft key. 2. Press the On soft key to turn on # Ends Dialing.
Installing the 1165E IP Deskphone Press the Back soft key to keep existing configurations and return to the Preferences menu. To disable alphabetic mode and configure numeric mode as the default: 1. Press the Prefs soft key, and then select Misc Options. Highlight Alpha Dialing, and then press the Change soft key. 2. Press the Off soft key to turn on alphanumeric dialing. OR Press the Back soft key to keep existing configurations and return to the Preferences menu.
Entering text USB Keyboard Key F12 Break IP Deskphone Fixed Key Handsfree Goodbye (Release) Backspace Left arrow of Navigation Cluster Arrow Left Left arrow of Navigation Cluster Arrow Right Arrow Up Arrow Down Enter Right arrow of Navigation Cluster Up arrow of Navigation Cluster Down arrow of Navigation Cluster Enter Avaya 1165E IP Deskphone with SIP Software on Avaya Aura® User Guide November 2013 51
Installing the 1165E IP Deskphone 52 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura® User Guide Comments? infodev@avaya.
Chapter 5: Accessing the Avaya 1165E IP Deskphone You require a log on ID and a password to log on to a server with your Avaya 1165E IP Deskphone.
Accessing the Avaya 1165E IP Deskphone Configuring the duration of the login on page 57 Logging on multiple user accounts on page 57 Automatic login Before you first receive your Avaya 1165E IP Deskphone, your system administrator can configure your IP Deskphone with your user logon and password. If this is the case, after you plug in the IP Deskphone you can use it without further configuration.
Logging on Password protection for domains This feature supports admin password protection for editing of the domain and is not required for switching domains. If you log on using the administrator password, you can use the editing domain option for both the Current Domain state and Domain List state. After you press back on the edit page or on the password prompt, the idle display appears. You must enter the admin password to reenter the editing domain.
Accessing the Avaya 1165E IP Deskphone Note: • When you log on to the IP Deskphone for the first time, the system prompts you for a location. • The IP Deskphone retains the previous user logon ID, which appears after the ID prompt whenever the IP Deskphone reboots. If Authentication is enabled by your system administration, you can enter your authentication ID independent of your user ID. The authentication ID is used when the server challenges the IP Deskphone. To log on to the IP Deskphone: 1.
Logging on Configuring the duration of the login After you enter your logon ID and password the Duration screen appears. You can enter the maximum length of time of the session. If you choose to use the default duration Permanent, you remain logged on to the phone until you log off. To configure the login duration: 1. Press the Next soft key to configure the logon duration to Permanent. A login confirmation screen appears.
Accessing the Avaya 1165E IP Deskphone Timed logoff When you determine a logon time other than permanent, the IP Deskphone reminds you of your expiry time. Related topics: Timed logoff while IP Deskphone is idle on page 58 Timed logoff while on a call on page 58 Timed logoff while IP Deskphone is idle When the login time expires and the IP Deskphone is idle (not on a call), you can do one of the following at the prompt: • Press the Yes context-sensitive soft key to log off immediately.
Selecting a location Selecting a location When you first login to the IP Deskphone, the system prompts you for a location. The location you select is saved in your User Profile. Depending on your service provider, the Enhanced Emergency Service uses the location you select or the Directory Number (DN) on the call server, when handling emergency calls. The configuration of the call server determines how emergency service calls are handled by your IP Deskphone.
Accessing the Avaya 1165E IP Deskphone • Instant Messaging settings and Instant Message Inbox/Outbox • Default dialing (alpha/numeric) • Call Ignore action (local/network) • Search method (Name, First character, Index) • User Presence selection • Dialing pattern default (alpha/numeric) • Address Book entries • Call Inbox and Call Outbox entries • Programmable keys configuration • # Ends dialing configuration Related topics: Overwriting your personal Address Book on page 60 Overwriting your personal Addres
Logging off from the IP Deskphone Logging off from the IP Deskphone To log off from the IP Deskphone: 1. Press the Services fixed key, and then select Logout from the menu. 2. Press the abc/123 soft key to toggle between alphabetic or numeric input. 3. Use the dialpad to enter your password at the prompt. 4. Choose one of the following: • Press the Logout soft key to complete the logout process. The IP Deskphone returns to the User Login screen.
Accessing the Avaya 1165E IP Deskphone When you make an emergency call, the location of the IP Deskphone is forwarded to the PSAP. Note: When the IP Deskphone is waiting for the user to log on or it is blocked by a screen saver, you can still make an emergency call. If you pick up the handset, a message "Emergency calls only" appears and the IP Deskphone can be used for making only emergency calls. To make an emergency call: 1. Choose one of the following: • Pick up the handset.
Chapter 6: Configuring the Avaya 1165E IP Deskphone You can adjust a few settings of the Avaya 1165E IP Deskphone to conform to the environment where you want to use the phone. These settings are saved to your User Profile. This chapter describes some of the settings that you can customize on your IP Deskphone.
Configuring the Avaya 1165E IP Deskphone Related topics: Configuring the backlight on page 64 Configuring the backlight Configuring the length of time the LCD screen remains backlit on the IP Deskphone also adjusts the Expansion Module backlight time if you have an Expansion Module connected to your IP Deskphone. To configure the amount of time the LCD screen remains backlit: 1. Press the Prefs soft key, select Display > Display Settings and then select Backlight from the menu. 2.
Configuring Menu Auto back-out Configuring Menu Auto back-out You can use the Menu Auto back-out feature to configure the time interval required for the IP Deskphone to go back to the idle screen when the IP Deskphone is left inactive. To configure Menu Auto back-out: 1. Press the Prefs soft key, choose Display, and then Menu Auto back-out. 2. Press the Select soft key. OR Press the Back soft key to return to the previous menu. 3.
Configuring the Avaya 1165E IP Deskphone Selecting a ring pattern You can use the ring pattern feature to select the ring pattern for an incoming call. To select the ring pattern for an incoming call: 1. Press the Prefs soft key, select Audio, select Tones, and then select Ring Pattern. 2. Press the Up/Down navigation key to scroll through and highlight the different ring patterns displayed on the LCD screen. 3. Press the Select soft key to configure the ring pattern and return to the Tones menu.
Adjusting the volume Adjusting the ring volume You can adjust the ring volume for an incoming call. To adjust the ring volume for an incoming call: 1. Press the Prefs soft key, select Audio, select Tones, and then select Alerting Volume. 2. Press the Left/Right navigation keys. OR Press the Up/Down navigation keys. OR Press the Volume fixed keys. 3. Press the Set soft key to configure the selected volume and return to the Tones menu.
Configuring the Avaya 1165E IP Deskphone Note: To adjust the volume during a call, use only the Volume + and Volume - fixed keys. 3. Press the Set soft key to configure the selected volume and return to the Voice menu. OR Press the Back soft key to keep existing configurations and return to the Voice menu. You can adjust the headset volume on the IP Deskphone. To adjust the headset volume: 1. Press the Prefs soft key, select Audio, select Voice, and then select Headset. 2.
Selecting a language Note: To adjust the volume during a call, use only the Volume + and Volume - fixed keys. 3. Press the Set soft key to set the selected volume and return to the Voice menu. OR Press the Back soft key to keep the existing configurations and return to the Voice menu. Adjusting the paging ring volume You can adjust the ring volume for an incoming paging call. To adjust the ring volume for an incoming paging call: 1.
Configuring the Avaya 1165E IP Deskphone To select a language: 1. Press the Prefs soft key, and then select Language. The current language displays. 2. Press the Change soft key to change the language. 3. Press the Up/Down navigation key to scroll and highlight the desired language (for example, German [Deutsche]). 4. Press the Select soft key to save the desired language and return to the previous screen. OR Press the Back soft key to keep the existing configurations and return to the Preferences menu.
USB headset 4. Press the Change soft key to change the Date Format. 5. Press the Up/Down navigation key to scroll through and highlight the time zones. Note: Time zones are listed based on GMT format, for example: • GMT -11:00 Samoa • GMT -10:00 Hawaii 6. Press the Select soft key to save the time zone selection and return to the Time Format menu. OR Press the Back soft key to keep the existing configurations and return to the Time Format menu. You can select the time zone format for your IP Deskphone.
Configuring the Avaya 1165E IP Deskphone The following table lists the types of USB headsets that work with the 1165E IP Deskphone.
USB headset Option Function Items below the Active Headset Device field are dimmed, if either USB headset is not selected or if the attached headset is not one of the Human Interface Device (HID) supported headset types. Wired Headset Type Select the type of wired headset you require. • Headset Type 1 (Generic narrow band) • Headset Type 2 (Wideband) • Headset Type 3 (Wideband) Enable HID Commands Enable the HID Commands checkbox only if USB headset is selected.
Configuring the Avaya 1165E IP Deskphone Presence of USB headset On the System menu, choose Phone Information, and then select USB to verify the presence of the USB headset attached to the IP Deskphone. When you select the USB menu, the attached USB headset is displayed along with other USB devices. The name of the USB device directly appears from the USB devices themselves. The product description has no explicit USB headset indications for the attached USB headset.
USB headset Audio Parameters Values Subframe size 2 Bit Resolution 16 bits Frequency Type Continuous (0) or Discrete (> 0) Sample Frequency If Continuous, default to 16 KHz. If Discrete, 8 KHz, 16KHz or 8KHz multiple. Preference is given to 16KHz audio, if supported Audio Channel Mono (1) or Stereo (2) After you select the format and the Set Interface command is sent, the USB headset runs in Generic Mode 1 operation (both audio and HID) or Mode 2 operation (audio only).
Configuring the Avaya 1165E IP Deskphone Table 14: Avaya USB headset adapter with HID support Feature 76 Description Key Event Key press on the adapter generates events only with a state maintained and actions taken by the IP Deskphone. There is a oneto-one mapping on most of the keys on the adapter to the keys on the IP Deskphone (the Avaya Enhanced Adapter has a Avaya logo key which does not exist on the IP Deskphone). Avaya USB adapter key mappings on page 75 illustrates the mappings.
USB headset Feature Description Deskphone turns off the red Message Waiting LED if there is no voice message waiting. External Alerter The Avaya USB Enhanced Adapter has a port to allow an External Alerter (large LED indicator) to attach to the adapter. The IP Deskphone uses HID commands to keep the External Alerter synchronized with the red Message Waiting LED on the IP Deskphone and on the adapter. Incoming Call When there is an incoming call, the IP Deskphone sends an alerting event to the adapter.
Configuring the Avaya 1165E IP Deskphone Feature Description When unmuted, the voice path resumes and both LEDs go off. Volume Up/Down Pressing the Volume Up/Down key on the adapter is equivalent to pressing the Volume Up/Down key on the IP Deskphone. After processing the Volume Up/Down events, the system volume changes and affects the volume on the attached headset. Audio Processing Same as the wired headset. Audio quality is restricted to narrow band with mono voice channel only.
USB headset Table 16: Third-party USB headset with HID support features Feature Key Events Description Both types of headsets have equivalent mechanisms to generate the following key events: • On Hook • Off Hook • Mute • Volume Up/Down The headsets send the corresponding HID commands to the IP Deskphone to synchronize call processing operations.
Configuring the Avaya 1165E IP Deskphone Feature 80 Description Incoming Call When there is an incoming call, the IP Deskphone sends an alerting event to the headset. Each type of headset has different incoming call indications. Caller ID Information Not applicable Call Answer You can answer an incoming call by pressing the Headset key on the IP Deskphone or the Off Hook equivalent key on the headset.
USB headset Feature Description Volume Up/Down This class of headsets manages volume changes locally whenever Volume Up/Down keys are pressed. Pressing the Volume Up/ Down keys on the headset has no effect on system volume. The IP Deskphone ignores volume events from the headsets to avoid double volume changes. On the other hand, volume changes on the IP Deskphone change the system setting and indirectly affects the volume level on the headset. Audio Processing Same as the wired headset.
Configuring the Avaya 1165E IP Deskphone Feature 82 Description Attached Indicator Not applicable. Back Light Not applicable. Message Waiting Not applicable. External Alerter Not applicable. Incoming Call When there is an incoming call, the IP Deskphone sends an alerting event to the adapter. The adapter produces the ring tones for the attached analog device to indicate there is an incoming call on the IP Deskphone. Caller ID Information Caller ID, if available, is also sent to the adapter.
USB headset Feature Audio Processing Description Same as the wired headset. Audio quality is restricted to narrow band with mono voice channel only.
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Chapter 7: Making a call This section describes the methods you can use to make a call.
Making a call Press the Redial soft key to dial the last dialed number. Note: The Redial context-sensitive soft key only appears if a number or address was previously entered. OR Press the Msgs soft key and then select Voice Mail from the Messages menu to access your voice mail. OR Press the Speed dial feature key that you programed to call with a commonly used or important phone number or SIP address. Note: You can program a feature key to use as a shortcut to dial a number or a SIP address.
Making a call using on-hook dialing Related topics: Using handsfree calling on page 87 Using handsfree calling While on an active call, you can switch between the handset, headset, and handsfree mode. To end a handsfree call: Press the Goodbye key. To mute a handsfree call: 1. Press the Mute key. The LED indicator lights. 2. Press the Mute key again to return to a two-way handsfree conversation. To switch from the handsfree to handset mode: Lift the handset.
Making a call Using Call Subjects You have the option of sending a Call Subject when you initiate a call to a contact. Use this feature to indicate to the contact the reason for the call. The IP Deskphone contact displays a message, such as “Weekly report call” or “Daily status” when they receive the call. You can select a subject from a list you create or you can create a new subject. Note: The Call Subject feature is not available for all call servers.
Managing Call Subjects To create a new call subject while initiating a call: 1. Press the Subject soft key to send a Call Subject with the call you are making. 2. Press the New soft key to create a new Call Subject. 3. Press the abc/123 soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter the new Call Subject for the contact. 5. Press the Save soft key to save the new Call Subject and use it with the call. OR Press the Clear soft key to clear the text.
Making a call 3. Press the abc/123 soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter the new Call Subject. 5. Press the Save soft key to add the new Call Subject. OR Press the Back soft key to return to the previous menu without adding a new Call Subject. Deleting a Call Subject You can delete a Call Subject while the IP Deskphone is idle. To delete a Call Subject while the IP Deskphone is idle: 1.
Managing Call Subjects 5. Use the dialpad to edit the Call Subject. 6. Press the Save soft key to confirm the changes. OR Press the Back soft key to return to the previous menu without editing the Call Subject.
Making a call 92 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura® User Guide Comments? infodev@avaya.
Chapter 8: Receiving a call When you receive a call, you are typically notified by the alerting ring, and the incoming caller identification appears on the LCD screen. The incoming call forces the screen to exit active menu activities and takes precedence over a pop-up Instant Message (IM). Caller identification When you receive an incoming SIP call, the Caller ID information appears on the IP Deskphone display screen.
Receiving a call 4. Press the Handsfree fixed key. Redirecting an incoming call When you receive a call, you can choose to redirect the call to another destination without answering the call. To redirect a call, press the Redrct soft key. To enter a SIP address or phone number where you want the call redirected, use one of the following methods: • Enter the SIP address or phone number by using the dialpad. • Select a contact from the Address Book, Call Inbox, or Call Outbox.
Ignoring an incoming call • Press the Msg/Inbox fixed key to choose a SIP address from the Call Inbox. • Press the Shift/Outbox fixed key to choose a SIP address from the Call Outbox. 3. Press the Up/Down navigation key to highlight a SIP address contact. 4. Press the Select soft key to select the highlighted SIP address. OR Press the Back soft key to return to the previous screen. 5. Press the Redrct soft key to redirect the incoming call to the selected address.
Receiving a call 96 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura® User Guide Comments? infodev@avaya.
Chapter 9: The Address Book The Address Book is a personal directory of contacts from which you can make a phone call or send an Instant Message (IM). You can access the Address Book while on a call and start a new call from the highlighted contact.
The Address Book First, go off-hook. If needed, you can add a Call Subject. You can also access the Address Book while on an active call and initiate a new call. The IP Deskphone automatically places the active call on hold when you initiate a new call. To initiate a call to a contact stored in the Address Book: 1. Press the Directory fixed key to select a contact from the Address Book to call. 2. Press the Up/Down navigation key to highlight a contact on the list. 3.
Editing a contact in your Address Book Press the No soft key if you do not want the contact added to a group. OR Press the Back soft key to return to the previous menu. 7. Press the Ok soft key to complete the entry and return to the Address Book menu. Editing a contact in your Address Book You can edit a contact in your Address Book. To edit a contact in your Address Book: 1. Press the Directory fixed key. 2.
The Address Book appears. Press the Yes soft key to remove the contact from your friends list or press the No soft key to keep the contact in your friends list. 8. Press the Ok soft key to complete the entry and return to the previous menu. To delete a contact from your Address Book: 1. While in the Address Book, press the Up/Down navigation key to highlight the contact you want to delete and press the View soft key. 2. Press the Edit soft key to access the contact information. 3.
Searching for a contact in the Address Book 4. Use the dialpad to enter a name for the entry. 5. Press the Next soft key to continue. OR Press the Back soft key to return to the previous menu. Note: If you do not need to change the name for the contact, press the Next soft key. 6. Use the dialpad to enter a new phone number or new SIP address for the contact. Press the Next soft key after each entry to continue or press the Back soft key to return to the previous menu. 7.
The Address Book 3. Press the Up/Down navigation key to highlight the Search Method you want to use as the default when you search for a contact: • Index Search • 1st Character Search • Name Search 4. Press the Select soft key to select a search method, and then return to the previous menu. You can search for a contact that is in your IP Deskphone Address Book (Local Search) or for a contact in a directory that is stored on the call server (Global Search).
Searching for a contact in the Address Book Using Local Search You can search for a contact that is stored in your Address Book. To search for a contact stored in your Address Book: 1. Press the Services fixed key, select Search, and then select Local Search from the menu. 2. Press the Up/Down navigation key and then press the Select soft key to choose a search criteria: • User Name • Name • Phone Number 3. Press the abc/123 soft key to toggle between alphabetic and numeric characters. 4.
The Address Book Using Global Search You can perform a Global Search for a contact. To perform a Global Search for a contact: 1. Press the Services fixed key, select Search, and then select Global Search from the menu. 2. Press the Up/Down navigation key and then press the Select soft key to choose a search criteria: • User Name • First Name • Last Name • Phone Number 3. Press the abc/123 soft key to toggle between alphabetic and numeric characters. 4.
Searching for a contact in the Address Book Press the Back soft key to return to the previous screen. 8. When a search result is not successful, you can do one of the following: • Press the New soft key to return to the search menu and begin a new search. • Press the Back soft key to return to the previous screen.
The Address Book 106 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura® User Guide Comments? infodev@avaya.
Chapter 10: Call Inbox and Call Outbox This chapter provides information about the Call Inbox and Call Outbox. Call Inbox While your IP Deskphone is active, all incoming calls are saved in your Call Inbox. You can view the following details about each call: • Call status (Missed) • Name of the caller • SIP address • Time of the call • Call Subject (if the caller sends a Call Subject) You can configure the filter on your Call Inbox to display all incoming calls or missed calls.
Call Inbox and Call Outbox Managing missed calls on page 109 Initiating a call from the Call Inbox on page 111 Deleting calls in your Call Inbox on page 112 Accessing the calls in your Call Inbox during a call on page 112 Accessing the Call Inbox You can access the Call Inbox and initiate a call when the IP Deskphone is: • idle • active Managing calls in the Call Inbox while not on a call You can manage calls in the Call Inbox while you are not on a call.
Call Inbox OR Press the Exit soft key to exit the Call Inbox. The following table provides a list of additional user interactions for the main Call Inbox screen. Table 18: Additional user interactions Function Use the Enter key to place a call to the selected address using the primary login of the IP Deskphone. The Enter key has the same behavior as the Call soft key. Use the Dial pad to select an item by index.
Call Inbox and Call Outbox Note: When you view a missed call in your Call Inbox, the New Call message no longer appears on the telephone display screen. The new calls are stored as missed calls. To view missed calls: 1. Press the Msg/Inbox key and press the Missed soft key. 2. Press the Up/Down navigation key to highlight a call from the list of missed calls. 3. Press the Right soft key to view the details of the missed call.
Call Inbox • Press Auto to change Missed Call Notification Message clearing mode 4. Press the Auto soft key to change the clearing mode for thexx new calls missed call message for the IP Deskphone. Note: Auto means that the message is cleared from the idle screen as soon as you enter the Inbox. OR Press the Manual soft key to change the clearing mode for the xx new calls missed call message for the IP Deskphone.
Call Inbox and Call Outbox Deleting calls in your Call Inbox When you delete calls from the Call Inbox, both missed calls and answered calls are deleted. When you view the missed calls and select Delete, only the missed calls are deleted. To delete calls from your Call Inbox: 1. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Inbox. 2. Press the Delete soft key. 3. Select one of the following soft keys: • Press the Yes soft key to delete the highlighted call.
Call Outbox • Name • Address • Time of the call • Number of Calls • Call Subject (when used for a call) Related topics: Accessing the Call Outbox on page 113 Managing calls in the Call Outbox while not on a call on page 113 Accessing the calls in your Call Outbox during a call on page 115 Accessing the Call Outbox You can access the Call Outbox and initiate a call when the IP Deskphone is: • idle • active Managing calls in the Call Outbox while not on a call You can manage calls in the Call Outbox while
Call Inbox and Call Outbox Initiating a call from the Call Outbox Note: If your service provider requires that a Directory Number (DN) be used to initiate a call, the Call Outbox entry must have a DN to initiate a call. To initiate a call from the Call Outbox: 1. Press the Outbox fixed key. 2. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Outbox. 3. To view details of the selected call, press the Right navigation key. 4.
Call Outbox Viewing the details of a call in the Call Outbox You can view details of a call in the Call Outbox. To view details of a call in the Call Outbox: To view details of the selected call, press the Right navigation key. When you view the details of a call in the Call Outbox, you can do one of the following: • Initiate a call to the caller displayed on the screen. • View a previous caller in the Call Outbox list by pressing the Prev soft key and return to the Outbox screen.
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Chapter 11: Instant Messaging You can use your IP Deskphone to send and receive an Instant Message (IM). You can access and respond to an IM while on a call. The blue LED (Feature Status Indicator) at the top left of the IP Deskphone lights accompanied by a beep when a new IM arrives. Configuring Instant Messaging You can configure your IP Deskphone settings to manage an incoming IM. • Enable or disable the automatic pop-up of a new IM. • Enable or disable an audible alert on a new IM.
Instant Messaging Related topics: Configuring Instant Messaging pop-ups on page 118 Configuring Instant Messaging pop-ups You can configure Instant Messaging pop-ups. To enable or disable automatic pop-up of a new IM: 1. Press the Prefs soft key, select User Settings > IM Settings > IM Display: On/Off from the menu. 2. Press the Up/Down navigation key to select the user (if multiple users are logged into the same deskphone). 3. Press the Select soft key 4.
Composing an Instant Message Composing an Instant Message When you compose an IM, enter the address of the recipient and then enter the message. When you reply to an Instant Message, the IP Deskphone automatically enters the address. You can also send an IM directly from the Address Book. To compose and send an Instant Message: 1. Press the Msgs soft key, select Instant Messaging, and press the New IM soft key OR Access the list of IMs by pressing the Expand fixed key.
Instant Messaging Unread Read Replied to Sent/forwarded Related topics: Accessing Instant Messages on page 120 Accessing Instant Messages You can access and view the contents of the Instant Message Inbox/Outbox. To access and view the contents of the Instant Message Inbox/Outbox: 1. Press the Msgs soft key, and then select Instant Messaging from the menu. OR Press the Expand fixed key. 2. Press the Up/Down navigation key to highlight an IM from the list of Instant Messages in your IM Inbox/Outbox.
Viewing the content of an Instant Message Viewing the content of an Instant Message When you view the content of an Instant Message, you can do the following: • reply to the Instant Message. • initiate a call to the contact. • delete the Instant Message. Related topics: Replying to an Instant Message on page 121 Initiating a call from an Instant Message on page 121 Deleting an Instant Message on page 122 Replying to an Instant Message You can reply to an Instant Message.
Instant Messaging To initiate a call from an Instant Message: 1. Press the Msgs soft key, and then select Instant Messaging from the menu. OR Press the Expand fixed key. 2. Press the Up/Down navigation key to highlight an IM from the list of Instant Messages. 3. Press the View soft key to access the IM. 4. To initiate a call to the contact who sent the IM, press the Call soft key. The IP Deskphone goes off-hook and initiates the call.
Chapter 12: Active calls and call features This chapter provides information on active calls, and on call features available to the IP Deskphone user. Active calls You can use the following features during an active call: • Making a new call • Placing a call on Hold • Using 3-way calling • Transferring a call You can use the Action soft key to perform the following actions during an active call: 1. New Call—to begin a new call while other calls are on hold. 2.
Active calls and call features Making a new call You can initiate a new call during a current call. If you do not place the current call on hold first, the IP Deskphone automatically places the current call on hold when you initiate a new call. You can initiate a new call by using any of the following methods: • Initiating a call using the active call context-sensitive soft key menu. • Initiating a call from the Address Book. • Initiating a call from the Call Inbox.
Ring Again Busy / Automatic Callback Ring Again Busy / Automatic Callback Using the Ring Again Busy/Automatic Callback (ACB) feature, internal users who place a call to a busy or an unanswered internal telephone can be called back when the called telephone becomes available. Upon placing a call and hearing a busy signal, activate the Automatic Callback feature and disconnect the call. The system monitors the called party.
Active calls and call features Call Waiting When you are on an active call and you receive an incoming call, you are notified of the incoming call by a message on the telephone display screen and a notifying beep. Answering the new call places the active call on hold. You can also redirect the new call, transfer the new call, or ignore the new call.
Placing a call on Hold Multiple calls On Hold When you have more than one call on hold, use the navigation key to highlight a call on the telephone display screen. You can perform an action with that call by using the soft keys on the In-call menu list. The soft keys displayed vary, depending on the type of call that is currently selected. When you highlight a call that is not active, you can retrieve the call from on hold and make it active by pressing the Activate soft key.
Active calls and call features Soft key label Function [Trnsfer] [RlsCall] [Join] [More...] • If you press the More… soft key from the first menu list twice, you access the following context-sensitive soft keys: [Conf] [Audio] [New Call] [More…] • If you press the More… soft key from the first menu list three times, you return to the first menu list with the following soft keys. [Prefs] [Blank] [Blank] [More…] When you press the More.
Placing a call on Hold Soft key label Function • Alpha Dialing • Search Method • Incoming Privacy • Outgoing Privacy • # Ends Dialing • Hold Mode: Private • Time 6. Network—use to access the following: • Server Settings • Device Settings • Diagnostics • Disable screensaver • Licensing • Lock 7. User Settings—use to modify the following: • Call Settings • IM Settings • Voice Mail Settings • Change Location More... Press the More… soft key to return to the first menu list of soft keys.
Active calls and call features To make a call on hold the active call: 1. Press the Up/Down navigation key to highlight a call on hold. 2. Press the Actvate soft key to make the highlighted call on hold the active call. This removes the call from on hold and automatically places the previous call on hold. To release a call on hold: Important: You must make a held call the active call before you can release it. 1. Press the Up/Down navigation key to highlight a call on hold. 2.
Ad hoc conferencing when connecting to the Call Server caller to a 3-way call, you must initiate a conference call with the server and join all callers to the conference call. • If the host of a 3-way call presses the Hold button, all callers in the 3-way call are put on hold. • If the host of a 3-way call presses the Goodbye fixed key or selects Release Call from the Action menu, all calls in the 3-way call are terminated.
Active calls and call features Transferring a call Note: • When more than one call is on hold, the call you want to transfer must be the active call. • The IP Deskphone does not automatically place the call you want to transfer on hold. To prevent the caller from hearing the transfer process, place the caller on hold and then complete the transfer process. To transfer a call to another telephone: 1. Press the Trnsfer soft key while on an active call to access the Trnsfer menu. 2.
Using Park Call Your IP Deskphone then displays any local calls, including the transferred call, until Transfer successful or Transfer failed is displayed, depending on the transfer results. OR • Press the Back soft key to return to the previous screen. To transfer an active call to Voice Mail: 1. Press the Trnsfer soft key while on a call to access the Transfer menu. 2.
Active calls and call features To park a call to the server during a call: 1. Press the NewCal soft key. 2. Dial the FNE of Call Park and press the Send soft key. Note: The FNE number is provided by your system administrator. To retrieve a parked call to the same phone: 1. Dial the FNE of Call Retrieve and press the Send soft key. 2. Press the # key. To retrieve a parked call to a different phone: 1. Dial the FNE of Call Retrieve and press the Send soft key. 2.
Using the Friends feature • Check the presence status of a friend. • Initiate a call to a friend. • Send an IM to a friend. • Edit the information about a friend. Related topics: Accessing your Friends list on page 135 Editing information of a friend on page 136 Accessing your Friends list To check the online status of a friend on your Friends list: 1. Press the Directory fixed key. 2. Press the Filter soft key, and select Friends from the menu. 3.
Active calls and call features The IP Deskphone uses the SIP address for the contact from your personal Address Book. 6. Use the dialpad to enter the text of the message. 7. Press the abc/123 soft key to toggle between numeric and alphabetic input. 8. Press the Send soft key to send the IM. OR Press the Back soft key to return to the previous menu. Editing information of a friend You can edit information of a friend on the Friends list. To edit information of a friend on your Friends list: 1.
Feature keys OR Press the Back soft key to return to the previous menu. 10. Press the Ok contact-sensitive key to return to the Friends list. Press the Ok contactsensitive key to return to the Friends list. To delete a contact from your Friends list: 1. Press the Directory fixed key. 2. Press the Filter soft key, and select Friends from the menu. 3. Press the Up/Down navigation key to highlight the desired friend and press the Edit soft key. 4. Press the Delete key.
Active calls and call features Related topics: Feature key programming on page 138 Remove a programmed feature key on page 143 Feature key autoprogramming on page 143 Feature key programming You can program feature keys. To access the Program Key screen: Press the Prefs soft key, select Feature Options, and select Feature Keys from the menu. The Program Key screen opens . The Program Key screen provides the following soft keys: • View— to access the feature key detail screen.
Feature keys • User—current user to whom the programmed feature key is associated • Address—SIP address for the feature key when programmed for Speed Dial, Call Forward, and Send IM. Note: If you to try to view a feature key that is not programmed, the IP Deskphone displays the message: Program Key Not Available (Key is empty). To edit a feature key: 1. 1.
Active calls and call features • Do Not Disturb. • Send IM. • Presence. OR Press the Back soft key to return to the previous menu. To program a Speed Dial feature key: To program a Speed Dial feature key, beginning from Step 6 in the procedure “To modify a feature key” on page 139: 1. Press the Select soft key. 2. Select Speed Dial. 3. Press the Select soft key. 4. Use the dial pad to enter a key label. 5. Press the Next soft key to continue. 6. Use the dial pad to enter an address. 7.
Feature keys 7. Use the dial pad to enter the address. 8. Press the Finish soft key to confirm the entry and complete the procedure. OR Press the Clear soft key to erase the entry. OR Press the Back soft key to return to the previous menu. To program a Do Not Disturb feature key: To program a Do Not Disturb feature key, beginning from Step 6 in the procedure “To modify a feature key” on page 139: 1. Press the Select soft key. 2. Select Do not disturb. 3. Press the Select soft key. 4.
Active calls and call features 1. Press the Select soft key. 2. Press the Up/Down navigation key to highlight one of the following: • Connected • Unavailable 3. Press the Select soft key to select Presence. OR Press the Back soft key to return to the previous step. 4. You can choose a more detailed message as follows for other users to see or you can select None if you do not want to give additional information. 5.
Feature keys Remove a programmed feature key You can remove a feature key by using one of the following methods: • Edit context-sensitive soft keys. • Bulk context-sensitive soft keys. To remove a feature key using the Edit soft key: 1. 1. Press the Prefs soft key, select Feature Options, and select Feature Keys from the menu. The Program Key screen opens as shown in Feature keys on page 137. 2.
Active calls and call features Note: The autoprogramming feature options are dependent on your service provider and IP Deskphone configuration. If you attempt to use the autoprogram feature (Bulk soft key) for a feature that is not available to you, the IP Deskphone displays the message: This feature is disabled. Contact your provider. To autoprogram feature keys: 1. Press the Prefs soft key, select Feature Options, and select Feature Keys from the menu. The Program Key screen opens. 2.
Feature keys Press the No soft key to return to the previous screen without removing the feature keys. 6. To select a single feature key to remove, do one of the following: • Press the Up/Down navigation key to scroll through the feature keys and highlight the feature key to remove and press the Remove soft key. • Press the Feature key that you want to remove and press the Remove soft key. • Use the dialpad to select the Feature key that you want to view and press the Remove soft key.
Active calls and call features Creating a feature key using the Copy key You can create a feature key for Speed Dial, Call Forward, or Send IM by pressing the Copy fixed key when you are viewing any of the following: • a highlighted entry in an Address Book list • a highlighted entry of your Call Inbox or Call Outbox To designate a feature key by using the Copy key: 1. Open your Address Book, Call Inbox, or Call Outbox, highlight the entry you want to use for the feature key, and then press the Copy key.
Using Call Forward Using Call Forward Use the Call Forward feature to direct incoming calls to an alternate destination. You can continue to make calls from the IP Deskphone but all incoming calls are redirected to the new destination. When you forward a call to another IP Deskphone, the IP Deskphone that receives the call displays the name and SIP address (if present) of the caller, the name and SIP address (if present) of the original called party, and any subject message included with the call.
Active calls and call features 1. Press the CallFwd soft key. 2. Use the dialpad to enter the phone number or SIP address where you want to forward your calls. 3. Press the Forwrd soft key to accept the number and return to the Services Menu. OR Press the Clear soft key to clear the input line. OR Press the Back soft key to cancel the input and return to the Services menu.
Configuring Do Not Disturb 1. From Phone 2, dial the activation FAC and the extension of Phone 1, followed by #. 2. Enter the security code for Phone 1, followed by #. 3. Enter the forward-to extension (Phone 3). To disable Extended Call Forwarding for Phone 1: 1. From another phone, dial the deactivation FAC and the extension of Phone 1, followed by #. 2. Enter the security code for Phone 1, followed by #. 3. Enter the forward-to extension (Phone 3).
Active calls and call features To disable Do Not Disturb 1. Press the Disable soft key to configure Do Not Disturb. OR Press the Back soft key to return to the previous menu. 2. Press the Ok soft key to return to the Services menu. Configuring a Presence state You can configure a Presence state to enable other users to see information about your availability. You can select from a list of pre-made messages or create a new message to display for your Presence state. To configure a Presence state: 1.
Configuring a Presence state • In-Transit • Looking For Work • Lunch • Meal • Meeting • On The Phone • Performance • Permanent Absence • Playing • Presentation • Shopping • Sleeping • Spectator • Steering • Travel • TV • Vacation • Working • Worship • Unknown Note: You can create your own Presence messages to appear on screen, which become available when you program a feature key as a shortcut. The Avaya Aura® Presence Server interworking with the IP Deskphones results in the following: a.
Active calls and call features OR Press the Back soft key to return to the previous step. 7. Press the OK soft key to confirm the Presence state selection. Related topics: Adding a new Presence state message on page 152 Adding a new Presence state message You can add a new Presence state message. To add a new Presence state message: 1. Press the Presnce soft key (press the More.… context-sensitive soft key until Presnce appears). 2. Press the Change soft key. 3.
PC Client softphone interworking with the IP Deskphone Related topics: Audio Codec Selection on page 153 Audio Codec Ordering on page 153 Audio Codec Selection The Audio Codec Selection allows you to select a codec to use during inbound and outbound calls. The following context-sensitive soft keys are available for selecting the audio codes: • Select: The IP Deskphone attempts to renegotiate the codec for the current call to use the selected codec. • Back: Allows you to return to the Audio Codec screen.
Active calls and call features With shared control configured, the following call actions are supported between the PC soft client and the IP Deskphone: • Answer an incoming call • Make a call • End a call • Ignore a call For example, dialing a number from the PC soft client takes the IP Deskphone off-hook and dials as if it were the IP Deskphone dialing the call. Note: 1.
Busy Lamp Field Busy Lamp Field The Busy Lamp Field (BLF) feature is an alternate presence-monitoring mechanism for the IP Deskphone that allows presence functionality on proxies that support BLF. BLF is an icon state for a corresponding Speed Dial key on an IP Deskphone; the icon state tells you if another extension connected to the same SIP server is busy. You do not enable or disable this feature; BLF is configured by your system administrator.
Active calls and call features 156 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura® User Guide Comments? infodev@avaya.
Chapter 13: Advanced features Viewing the IP Deskphone information To view the Phone Information for the IP Deskphone, press the Services hard key and select Phone Information from the menu. You can view the following information: • Load Ver • Software • E.M Software • Presence • FeatActv • Srv Pkg Location Press the Details soft key to show: • Primary User • Primary Domain • MAC • IP • License server - Status Press the Back soft key to go back to the Phone Information screen.
Advanced features Checking for Updates on page 158 Resetting the IP Deskphone on page 159 Erasing the user data on page 160 Accessing the Services menu Some of the system features require your user password. You must consult with the system administrator or service provider before you can access some of the features. To access the services menu: Press the Services hard key. The IP Deskphone displays the following menu: 1. Search Use to perform local/global search. 2.
Viewing the IP Deskphone information To check for the latest update 1. Press the Services fixed key. 2. Select Check For Updates. 3. Press the Select context-sensitive soft key. 4. Press the Yes context-sensitive soft key check for the latest software and configuration update for your IP Deskphone. OR Press the No context-sensitive soft key to return to the previous menu without checking for an update. Resetting the IP Deskphone Use this feature to log out and reregister to the server.
Advanced features Erasing the user data The IP Deskphone stores user files that you eventually want to delete. These files include: 1. Profiles — user profile settings 2. Sounds — downloaded tones or audio alerts 3. Languages — downloaded language files 4. Images — downloaded image files 5. Logs — ECR-log file, SIP-log files and its archives. 6. System file — IP Deskphone system configuration file (deleting this file returns the IP Deskphone to the factory default configuration settings.
Viewing the IP Deskphone information • All files 7. Choose one of the following: • To enter the selected folder, press the Select soft key. • To delete contents of the selected folder, press the Delete soft key. Note: Note: Folders cannot be deleted because they are on the IP Deskphone. • If you are at the root folder of the flash disk, press the Exit soft key to return to the previous menu. If you are already inside the folder, press the Back soft key to return to the previous menu.
Advanced features language To delete the system file without deleting the user profile: 1. Press the Delete soft key to delete the system file from the list. OR Press the Back soft key to return to the previous menu. 2. Log out or restart the IP Deskphone to complete the process. To delete all files: 1. Press the Next soft key to delete the system file and user profilet. OR Press the Back soft key to return to the previous menu. 2. Log out or restart the IP Deskphone to complete the process.
USB flash drive OR Press the Prefs soft key, and then select Network from the menu. Note: You need to enter an administration password to access the Network menu items. USB flash drive A standard USB flash drive can be used for the following: • To expand the hardware storage in the IP Deskphone. • To support file transfer between a PC and the IP Deskphone to upload specific files or preferences into the IP Deskphone. • To back up data stored in the IP Deskphone.
Advanced features Customizable banner for login If a login banner with login banner text is configured, the IP Deskphone displays the banner text on the screen as the user logs on. Changing the IP Deskphone-configured language does not change the banner text language. The banner appears only for the primary user of an IP Deskphone. In a multiuser configuration, even when the banner text is enabled, the banner does not appear to the secondary user logins. Dismiss the banner screen by pressing OK.
Screensaver/screen lock • IP: IP Deskphone IP Address • Device Licensing/Token usage information: License or token usage information for the IP Deskphone. It is an optional item in the IP Deskphone information. To dismiss the Phone Information - Details screen and return to the previous display, press the Back soft key. Screensaver/screen lock You can lock the display of the IP Deskphone using a timed Screensaver/ Lock.
Advanced features Choose one of the following screensaver configuration options: 1. Disable — to disable the screensaver. 2. Enable (no password) — to enable the screensaver with password-free mode. 3. Enable (with password) — to enable the screensaver with password mode. Press Select to select the currently highlighted setting. Press Back to exit the Screensaver Mode menu. Note: Some options may not appear, depending on configuration.
Screensaver/screen lock Press Back to dismiss the Enable (with password) mode menu. Active Screensaver After the screensaver is enabled, and if the IP Deskphone is idle for the defined delay/time interval, then the screensaver takes control of the IP Deskphone. If Reboot is performed while screensaver is displayed If you reboot the IP Deskphone when there is an active screensaver: • If you have enabled autologin, then the screensaver remains active after the IP Deskphone reboots and completes the login.
Advanced features the screensaver (allowing the administrator to reset the user-defined password) is accessible through the Network menu. This mechanism also invokes remotely from the IP Deskphone console through an SSH connection. All expansion modules are cleared of programmed keys until the screensaver is deactivated. Selecting an image to be viewed as an animated slideshow You can display all of the screensaver images that have been uploaded to your IP Deskphone in a slideshow format.
Service Package Group Support After you select the background image you want to use, a confirmation screen appears, displaying the selected image in the background and a message to press OK to keep the selected image. 4. Press OK to confirm the selected image as the background image or press Cancel to cancel the selection. Note: If the selected image is not confirmed, the screen time-outs after 15 seconds; the selected image is disregarded and the IP Deskphone display returns to the Images list screen.
Advanced features Bulk-create feature keys based on an existing directory Address Book group To bulk-create feature keys based on an existing directory Address book group: 1. From the idle screen, press the Prefs soft key (press the More… soft key until you see Prefs). 2. Press the Up/Down navigation key to highlight Feature Options, then choose Feature keys. The main feature key programming screen appears. 3. Press the Bulk soft key. The Program Key Bulk commands screen appears 4.
Service Package Group Support • If you choose Groups, the Select Group screen appears and prompts you to select the specific group you want to use for key creation. OR Press the Back soft key to dismiss the screen. View existing groups in your Address Book if you selected Groups You can view existing groups in your Address Book if you selected Groups as the source data for the bulk key creation. To view existing groups in your Address Book if you selected Groups: 1.
Advanced features OR Press the Back soft key to return to the dismiss the screen and return to the main address book screen. 5. Press the Up/Down navigation key to highlight the required entry. 6. Choose one of the following options: • Press the View soft key to display the address book entry details for the selected entry. • Press the All soft key to return to the main address book screen (no filtering) • Press the Edit soft key to modify or delete an entry.
Speed Dial List Press the No soft key to add the entry to the address book without adding it to a group. OR Press the Back soft key to return to the previous menu. Note: If you choose to add the new contact to a group, a list of all your existing groups is displayed, and the screen prompts you to select a group. 6. Press the Up/Down navigation key to highlight the required entry. 7.
Advanced features Invocation of the speed dial list is similar to other feature key invocation. The Speed Dial List key causes a full screen list to appear and offers you a chance to automatically dial one of the offered choices. The contents of the Speed Dial List varies, based on the current call state of the IP Deskphone and the type of speed dial list entry configured. Note: Only entries in the Speed Dial List can be context-sensitive, not all speed dial keys/ individual feature keys.
USB flash memory device support The following are the options available for the Speed Dial List screen: • Dial — invokes the selected speed dial. • Exit — screen dismisses without invoking a Speed Dial List entry. Auto-Retrieve flag If you enable the Auto-Retrieve behavior on a Speed Dial key or Speed Dial list entry that is invoked, and place a call on hold to invoke the current key/entry, the IP Deskphone attempts to un-hold the call after the key or entry call completes.
Advanced features The following are the options available for the Root screen: • Select — use to enter the selected folder. • Delete — prompts you to delete contents of the selected folder (folders are not deleted because they are on the IP Deskphone). • Exit — If you are at the root folder of the flash disk, the screen is dismissed and you are sent back to the previous menu. If you are already inside a folder, then the Back soft key acts the same as the ..
USB flash memory device support Action is not allowed. You don't have permissions. • Send — appears only after you select a file. - If you select a file on a USB device and press Send, you can send or copy the selected file to the IP Deskphone. Based on the file extension, the destination folder is selected automatically; for example: PNG files are sent directly to Images folder on the IP Deskphone.
Advanced features current selection is a sub-folder, selecting .. or the Back context-sensitive soft key moves you up one level in the directory structure. File actions: Selecting a file causes the selected file to copy on to the IP Deskphone flash file system, or can invoke a specific handler for the selected file (configured after this screen is invoked by other mechanisms).
Announcement Record / Listen same name may already exist, or actions on the selected file type may not be allowed (configuration flag). Error conditions display a message on the screen. Copying the ring tone from the IP Deskphone to the USB drive 1. Log into the IP Deskphone and plug the USB flash drive into the USB port of the IP Deskphone. 2. Press the Services hard key and choose File Manager. 3. Select the IP Deskphone from the Select Device screen. The contents of their IP Deskphone are displayed. 4.
Advanced features Abbreviated Dialing Lists Abbreviated Dialing Lists allow you to dial the associated FAC (for example, Abbreviated Dialing List1 Access Code), followed by an index number(for example, 02) specifying which member of the list is to be called. The list can also be modified by dialing the Abbreviated Dial - Prgm Group List Access Code FAC, entering the number of the list (1, 2, or 3), the index of the list to be changed (for example, 05), and the number to be dialed.
Malicious Call Trace Activation Dial the EC500 Self-Administration Access Codes FAC followed by the IP Deskphone extension number plus #, the IP Deskphone station Security Code plus #, followed by the EC500 telephone number plus #. This assigns the telephone number and automatically activates EC500.
Advanced features When Station Lock is activated, calls dialed from the target IP Deskphone result in a busy tone and the IP Deskphone displays a “Forbidden” message. To deactivate station lock, repeat the procedure, dialing the Station Lock Deactivation FAC. 182 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura® User Guide Comments? infodev@avaya.
Chapter 14: Multiuser The Multiuser feature allows multiple SIP user accounts to be active on the IP Deskphone at the same time. This allows a single IP Deskphone to be shared among multiple users each with their own account, allowing each user to receive calls without logging off other users. You can have multiple user accounts (for example, a work account and a personal account) active at the same time on the same IP Deskphone.
Multiuser During the login process, the IP Deskphone can receive calls for user accounts that are already registered; however, other features are not available until the login process is complete. No profile selection prompt is displayed for the secondary account and no profile is created. Automatic login If the automatic login feature is enabled and you were logged in when the IP Deskphone was switched off, the IP Deskphone automatically logs you back in upon startup.
Server failover secondary account takes precedence; it is logged in, and the feature key acts as a line key. If the account is logged out manually, the programmed feature key becomes available. Secondary account logout You can log out of a secondary account by selecting the secondary account in the Logout Select User screen. This causes the secondary account to be removed from the autologin list. If you restart the IP Deskphone, the secondary account is not logged back in.
Multiuser Upgrade impacts to user profiles In previous releases of the IP Deskphone software, user profiles were associated to user names rather than accounts; one user profile could be associated with multiple user names. After the IP Deskphone is upgraded to SIP Release 3.x or later software, the IP Deskphone may contain user profiles with old user name associations.
Making a call The primary account is always associated to the first (bottom-right) line key of the IP Deskphone. If you are a secondary user, the order of the next available line key is from bottom to top and right to left on the IP Deskphone, followed by the keys on the Expansion Module from bottom to top and right to left.
Multiuser If you initiate a call by pressing a line key, the user account associated with that line key is used when the call is initiated. If you initiate a call from the Address Book or Friends list, the account that is selected to display the list is the same account that establishes the call. In all cases, if you initiate the call by pressing a line key, then the account associated with that particular line key takes precedence.
Instant Messages call appears on the context line. Each line key reflects the most active call state of its account. The active call is affected by operations such as call transfer or call parking. One exception is the New Call action, which uses the primary account by default; this can be overridden by pressing another line key to initiate the call. Joining calls into a specific conference always uses the conference server of the primary account.
Multiuser Modifying settings A number of preferences, in particular Voice Mail and IM settings, are per-account. The main Preferences menu includes a User Settings entry. Selecting this entry prompts you to select a registered account. After selecting an account, a menu appears that lets you modify the settings of that account.
Programmable keys • The red LED is lit if any account has a waiting message. • A special icon (a shaded envelope) is displayed on the line key of each account with a waiting message (unless the account is in a call). Remembering settings after logout For each profile, up to 24 sets of per-account settings are always remembered.
Multiuser Inbox, Outbox, IM log There is a single Inbox, a single Outbox and a single Instant Message log for each profile. The detailed view of the call log entry indicates the local account associated to each entry; that is, the source of outgoing calls and the target of received calls. Call logs and IM logs provide many ways of initiating a call to the address identified by the selected entry, such as lifting the handset. In most cases, the primary account is used.
User status The Friends view always accesses and modifies the address book of the primary account (local or network-based). There is no selection mode for the Friends view. You can only monitor and view the presence information of Friends of the primary account in Friends view. User status This section describes the features associated with the User status.
Multiuser DND mode for each account is persistent. If you restart the IP Deskphone, or log out and log in, the account maintains the original state. Presence Selecting the Presence soft key prompts you to specify which presence state of the account should be modified. The option all lets you configure all accounts to the same presence in one operation. If you select a single account, then the current state of the account is displayed and you are prompted whether it should be changed.
User status Call Forwarding Selecting the Call Forward command from the Services menu prompts you to specify which account must be placed in Call Forward mode. The following is an example of the Call Forward menu: 1. All accounts 2. Disable for all accounts 3. mary@abc.com 4. bob@abc.com 5. alex@abc.com The option All accounts places all accounts in Call Forward mode in one operation and the option Disable for all accounts deactivates Call Forward for all accounts at once.
Multiuser For both a single key and the All accounts key, you can treat the key as a toggle. If no Call Forward or DND operations are selected, pressing the key switches one or all accounts between forwarding to the key's target and not forwarding states. The Call Forward state and target for each account is persistent. If you restart the IP Deskphone or logout and login, the Call Forward state is retained.
Receiving a call Receiving a call When you receive an incoming call, the displayed information shows which account the call is intended to reach. The line key of the corresponding account displays an incoming call icon. The call can be answered by: • pressing the Answer context-sensitive soft key • taking the handset off hook • pressing the Headset or Handsfree key • pressing the appropriate line key of the account Note: You cannot use a different account to answer the call.
Multiuser 198 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura® User Guide Comments? infodev@avaya.
Index Numerics Busy Lamp Field feature ...........................................155 3-way calling ............................................................. 130 C A Cable unplugged, multiuser ...................................... 185 Call Forward reminder signal .................................... 147 Call Forward, activate ............................................... 147 Call Forward, deactivate ........................................... 147 Call Forward, using .............................
Configuring the Avaya 1165E IP Deskphone ............. 63 Confirmation logon screen ......................................... 60 Copy an image file from the USB drive into the IP Deskphone .................................................. 178 Copy key, creating a feature key using .................... 146 Copy the ring tone from the IP Deskphone to the USB drive ............................................................. 178 Copying information to the Address Book ................
K Key press behavior .....................................................22 L Line key ...................................................................... 22 Line keys, multiuser .................................................. 186 Location information ................................................... 62 Logging off from the IP Deskphone ............................ 61 Logging out, multiuser .............................................. 184 logon confirmation ......................................
retrieve a parked call to the same phone ................. 133 retrieve a parked call using Speed Dial .................... 133 Ring tone, Copying the ring tone from the IP Deskphone to the USB drive .......................................... 178 Root screen .............................................................. 175 S Screensaver/screen lock .......................................... 165 Secondary account logout, multiuser ....................... 185 Select Device screen ...........................
