User Guide

Chapter 12: Active calls and call features
This chapter provides information on active calls, and on call features available to the IP Deskphone
user.
Active calls
You can use the following features during an active call:
• Making a new call
• Placing a call on Hold
• Using 3-way calling
• Transferring a call
You can use the Action soft key to perform the following actions during an active call:
1. New Call—to begin a new call while other calls are on hold.
2. Release Call—to release (hang-up) the selected call.
3. Transfer Call—to transfer the call to another phone number or SIP address.
FNE/FAC features
Access to certain Aura features is provided through dialing Feature Extension Numbers (FNEs) or Feature
Access Codes (FACs).
To simplify the use of these features, you can configure speed dial keys for FNEs and FACs. This enables
a feature to be easily accessed by pressing a speed dial key on the IP Deskphone instead of dialing an
entire FNE or FAC code
Group Call Pickup
With the Group Call Pickup feature, all members in a pickup group can answer a call that is
ringing at another group member telephone. If more than one telephone is ringing, the system
selects the extension that has been ringing the longest.
One or more pickup groups are created by your system administrator . A pickup group is a
collection, or list of individual telephone extensions. A pickup group is the way to connect
individual extensions together. A user extension can belong to only one pickup group.
To activate the Group Call Pickup feature on your IP Deskphone, enter the FAC or FNE
provided to you by your system administrator.
Avaya 1165E IP Deskphone with SIP Software on Avaya Aura
®
User Guide November 2013 123