User Guide

Ring Again Busy / Automatic Callback
Using the Ring Again Busy/Automatic Callback (ACB) feature, internal users who place a call
to a busy or an unanswered internal telephone can be called back when the called telephone
becomes available.
Upon placing a call and hearing a busy signal, activate the Automatic Callback feature and
disconnect the call. The system monitors the called party. When the called party becomes
available to receive the call, the system automatically initiates the Automatic Callback call. You
hear priority ringing. Lift the handset, and the called party receives the same ringing that the
system provided on the originating call.
To activate Ring Again Busy / Automatic Callback:
1. If you hear a busy tone after placing a call to an internal telephone, terminate the
call.
2. Dial the Ring Again Busy / Automatic Callback FAC/FNE provided to you by your
administrator.
You hear a confirmation tone.
3. When the called number is free, your IP Deskphone rings. Answer the call and you
are connected to your called party.
Whisper Page
Use the Whisper Page feature to send a page to a contact while they are on an active call.
With you use the Whisper Paging feature, only the person on the paged extension can hear
the page. Other parties on the call cannot hear the page, and you cannot hear anyone on the
call. If the paged user has a display telephone, the paged user can see who makes the whisper
page.
To create a Whisper page
1. Dial the Whisper Page FAC provided to you by your system administrator.
2. Dial the number to which you want to send the Whisper Page.
All parties, including you, hear the Whisper Page tone, but only the party to whom
the page was sent hears the page itself. You cannot hear either of the parties in the
active call.
Ring Again Busy / Automatic Callback
Avaya 1165E IP Deskphone with SIP Software on Avaya Aura
®
User Guide November 2013 125