User Guide

When you make an emergency call, the location of the IP Deskphone is forwarded to the
PSAP.
Note:
When the IP Deskphone is waiting for the user to log on or it is blocked by a screen saver,
you can still make an emergency call. If you pick up the handset, a message "Emergency
calls only" appears and the IP Deskphone can be used for making only emergency
calls.
To make an emergency call:
1. Choose one of the following:
• Pick up the handset.
• Press the handsfree button.
• Press the headset button.
Note:
Hang up or switch off the handset to return to normal state.
2. Dial the emergency number that is provided by your dialing plan.
3. Press the Send soft key.
Note:
If you try to dial the number that does not match the dialing plan, a message appears
to inform you that the number is incorrect.
Related topics:
Location information on page 62
Location information
When you make an emergency call, the IP Deskphone provides the PSAP with the location
information of the IP Deskphone. The IP Deskphone receives the location information when
the IP Deskphone is first plugged in to the network and then stores it.
To view your location, press the Services hard key, choose Phone Information, and then
press the E911 soft key.
You can obtain location information only if it has been configured on your system.
Accessing the Avaya 1165E IP Deskphone
62 Avaya 1165E IP Deskphone with SIP Software on Avaya Aura
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User Guide November 2013
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