Avaya 1165E IP Deskphone with SIP Software User Guide SIP Software Release 4.4 Release 4.4 NN43170-100 Issue 05.
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Contents Chapter 1: Revision history............................................................................................... 11 Chapter 2: Regulatory and safety information................................................................. 13 Chapter 3: Introduction to the Avaya 1165E IP Deskphone............................................ 17 Basic features...........................................................................................................................................
Confirmation logon screen........................................................................................................................ Logging off from the IP Deskphone.......................................................................................................... Logging off multiple user accounts................................................................................................... Making an emergency call....................................................................
Chapter 9: The Address Book............................................................................................ 111 Viewing the Address Book........................................................................................................................ Initiating a call from the Address Book...................................................................................................... Adding a contact to your Address Book................................................................
Ad hoc conferencing when connecting to the Call Server........................................................................ Edit Domain page............................................................................................................................. Transferring a call..................................................................................................................................... Using the Park Call feature...............................................................
IM Settings....................................................................................................................................... 222 Voice Mail Settings........................................................................................................................... 222 Remembering settings after logout.................................................................................................. 223 Programmable keys.............................................................
T-Rex................................................................................................................................................ 286 Glossary............................................................................................................................... 287 Index.....................................................................................................................................
Chapter 1: Revision history November 2013 Standard 05.01. This document is up-issued to support SIP Software Release 4.4. May 2013 Standard 04.04. This document is up-issued to reflect changes in the Visual Alerter/Message Waiting Indicators information. March 2012 Standard 04.03. This document is up-issued to reflect changes in the User Profile information. February 2012 Standard 04.02. This document is up-issued to include information about Busy Lamp Field. November 2011 Standard 04.01.
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Chapter 2: Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Regulatory and safety information Table 1: EMC Compliance Jurisdiction Standard Description United States FCC CFR 47 Part 15 Class B Emissions: FCC Rules for Radio Frequency Devices (see Notes 1 and 2) Canada ICES-003 Class B Emissions: Interference-Causing Equipment Standard: Digital Apparatus Australia/New Zealand AS/NZ CISPR 22 CISPR Class B Emissions: Information technology 22 equipment - Radio disturbance European Community EN 55022 Japan Class B Emissions: Information technology equipmen
DenAn regulatory notice for Japan Warning: Please be careful of the following while installing the equipment: • Please only use the connecting cables, power cord, AC adaptors shipped with the equipment or specified by Avaya to be used with the equipment. If you use any other equipment, it may cause “failures, malfunctioning, or fire”. • Power cords shipped with this equipment must not be used with any other equipment. If the above guidelines are not followed, it may lead to death or severe injury.
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Chapter 3: Introduction to the Avaya 1165E IP Deskphone The Avaya 1165E IP Deskphone builds on the award-winning Avaya 1100 Series IP Deskphones industrial design and offers a high resolution color display and new graphical user interface elements that enhance the user experience. The Avaya 1165E IP Deskphone provides easy access to multiple lines and call processing features.
Introduction to the Avaya 1165E IP Deskphone - Copy - Expand • five call-handling keys: - Mute - Handsfree - Goodbye - Headset - Hold • two Gigabit Ethernet ports—for LAN and PC connections • integrated headset support for wired and wireless options including USB and Bluetooth Wireless Technology • IEEE 802.
Avaya 1165E IP Deskphone controls Figure 1: Avaya 1165E IP Deskphone This section describes the controls on your Avaya 1165E IP Deskphone. Your Avaya 1165E IP Deskphone can have fixed keys with icons or with labels. This document presents both versions of the fixed key. Key Function The keys on either side of the LCD display area are Self-labeled Line/Programmable feature keys with labels on the LCD.
Introduction to the Avaya 1165E IP Deskphone Key Function Press the Mute key to listen to the call without transmitting. Press the Mute key again to return to two-way conversation. The Mute key applies to handsfree, handset, and headset microphones. Note: When you enable mute, a red LED on the Mute key remains lit. Press the Handsfree key to activate the built-in speaker and microphone of the IP Deskphone. Note: The Handsfree LED indicator on the Handsfree key lights to indicate when handsfree is active.
Avaya 1165E IP Deskphone controls Key Function Use the Dialpad to enter numbers and text. To navigate to an item in a menu, press the corresponding number on the dialpad to activate the item or continue navigate the list of items. When you receive a voice message, the red Visual Alerter/Message Waiting Indicator lights. Also, when the ringer sounds, this indicator flashes. When your Avaya 1165E IP Deskphone firmware is being updated, the blue Feature Status Lamp indicator flashes.
Introduction to the Avaya 1165E IP Deskphone Key Function Press the Quit key to cancel the current operation or to exit the menu. Note: Pressing the Quit key does not affect the status of active calls. Press the Inbox key to access your call inbox. The call inbox lists all incoming calls on an active IP Deskphone. Note: This key does not function to send Instant Messages. Press the Shift/Outbox key to access your call outbox. Press the Directory key to access the Address Book and the Friends list.
Avaya 1165E IP Deskphone display If there are no incoming or active calls, the Line key press is applied to the call that is highlighted in the list of calls. If there is an active established call and at the same time another call comes in, pressing the Line key puts the active call on hold and answers the incoming call. If there are several incoming calls at the same time, the newest call is answered. In order to answer a different call, you must select it and press the corresponding soft key.
Introduction to the Avaya 1165E IP Deskphone Note: Current limiting can obstruct the working of complex devices such as USB keyboards with built-in hubs. If a hub is involved, use external power. You can plug a USB flash drive into the USB Port of the 1165E IP Deskphone or on a powered hub connected to the IP Deskphone, and transfer files to and from the IP Deskphone. Context-sensitive soft keys Your IP Deskphone has four context-sensitive soft keys beneath the LCD screen.
Context-sensitive soft keys Item Function context-sensitive soft key on the menu list. Msgs Press the Msgs context-sensitive soft key to access the following features: 1. Voice Mail—use to call your Voice Mail number. 2. Instant Messaging—use to access the Instant Messaging Inbox/Outbox. 3. Missed Call Notification—use to access your Missed Call details. More… Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys (three menu lists are available).
Introduction to the Avaya 1165E IP Deskphone Item Function More... Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys. The next available menu list contains the following context-sensitive soft keys: [ScrnSvr] [Presnce] [Prefs] [More…] When you press the More… context-sensitive soft key for the second time, the following context-sensitive soft keys appear on the menu list.
Context-sensitive soft keys Item Function • G729 (729 codec) • PCMA (standard a-law) Headset Selection Select the active headset device: • Wired, USB (if wired, then select type 1, 2 or 3) • Enable HID Commands (enable or disable) • MHA Headset Type • MHA Back Light (enable or disable) Note: You can change the audio settings to improve audio quality based on the available band width. If the Internet bandwidth is low, you can improve the audio quality by changing the audio setting to low.
Introduction to the Avaya 1165E IP Deskphone Item Function • Call Ignore Action • Call Subjects • Call Fwd Notification • Missed Call Notification • Answer Mode Settings — appears when the Auto Answer Mode is enabled on the IP Deskphone. 4. Language—use to change the interface language. 5. Misc Options—use to access the following options: • Alpha Dialing • Search Method • Incoming Privacy • Outgoing Privacy • # Ends Dialing • Hold Mode: Private • Time 6.
Context-sensitive soft keys Item Function • Voice Mail Settings • Change Location More… Press the More... context-sensitive soft key to return to the first menu list of contextsensitive soft keys. The next available menu list contains the following context-sensitive soft keys: [Redial] [abc] [Msgs] [More...
Introduction to the Avaya 1165E IP Deskphone Item Function Exit Press the Exit context-sensitive soft key to clear the user input and return to the initial idle screen that displays the following context-sensitive soft keys: [Redial] [abc] [Msgs] [More...]. See Context-sensitive soft keys. In-call context-sensitive soft keys When a call is active, use the context-sensitive soft keys to access the menu items shown in the following figure.
Context-sensitive soft keys Item Function Activate The Activate context-sensitive soft key appears when the call is not active. The most common usage of this key is when the call displayed onscreen is a call that was parked against the user (or a call that the user placed on hold). Note: The Activate context-sensitive soft key never appears at the same time as the Audio context-sensitive soft key.
Introduction to the Avaya 1165E IP Deskphone Item Function 4. Language—use to change the interface language. 5. Misc Options—use to access the following options: • Alpha Dialing • Search Method • Incoming Privacy • Outgoing Privacy • # Ends Dialing • Hold Mode: Private • Time 6. Network—use to access the following: • Server Settings • Device Settings • Diagnostics • Disable screensaver • Licensing • Lock 7.
Navigation keys Item Function Unlock Note: The Unlock context-sensitive soft key appears if you answer a call when the IP Deskphone is locked with a password protected screensaver. Navigation keys This section provides information about keys you can use to navigate within the menus of your Avaya 1165E IP Deskphone. Note: Menu items are sorted by number. You can select menu items in one of the following ways: • Press the corresponding number on the dialpad and then press the Select soft key.
Introduction to the Avaya 1165E IP Deskphone Key Function for a contact in the Address Book on page 119. • Change the slide adjustment from left to right when you adjust such things as contrast or volume. Navigation Key Cluster Press the right side of the Navigation Key Cluster to: • Create a space when you enter and edit text. • View the details of the selected call log entry in the Inbox and the Outbox.
Available IP Deskphone call features highlight it. For example, you can click the View context-sensitive soft key label to open that menu. Double-click the word Inbox in the menu list; then double-click a name in the Inbox list to initiate a call, or click the item to highlight the name. To access the Network menu, right-click anywhere on the display. Note: USB mouse support is available for the Avaya 1165E IP Deskphone but does not extend to added Expansion Modules.
Introduction to the Avaya 1165E IP Deskphone Figure 5: The following figure is an example of a secure connection when you are on an active call. The security icon is visible on the 1165E IP Deskphone screen. 36 Avaya 1165E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
Chapter 4: Installing the 1165E IP Deskphone This chapter describes how to install and connect your 1165E IP Deskphone. After you familiarize yourself with the Avaya 1165E IP Deskphone features, you can start to use the IP Deskphone. Before you begin Caution: Do not plug your IP Deskphone into a regular telephone jack. This can result in severe damage to the IP Deskphone. Consult your system administrator to ensure that you plug your telephone into a 10/100/1000 BaseT Ethernet jack.
Installing the 1165E IP Deskphone • Installing additional cables on page 42 • Wall-mounting the IP Deskphone (optional) on page 42 The following figure shows the connections on the 1165E IP Deskphone. Figure 6: IP Deskphone connections Warning: Ensure that the protective rubber cap on the Expansion Module port is in place when the port is not in use. Connection of anything other than the proper Expansion Module connector to this port can cause damage to the IP Deskphone.
Connecting the components Figure 7: Wall-mount lever Removing the stand cover To access the cable routing tracks and attach cables, you must remove the stand cover. Pull upward on the center catch as indicated in the following figure, and remove the stand cover. The cable routing tracks are now accessible.
Installing the 1165E IP Deskphone Connecting the AC power adapter (optional) Your Avaya 1165E IP Deskphone supports AC power or Power over Ethernet (PoE) options, including IEEE 802.3af standard power. To use local AC power, use only the Avaya-approved Global Power Supply (NTYS17xxE6). You can order the Avaya-approved AC adapter separately. Warning: Use only the approved Avaya Global Power Supply with your 1165E IP Deskphone.
Connecting the components 1. On the back of the IP Deskphone, plug the headset connector into the RJ-9 headset jack marked with the headset symbol. The headset symbol is as follows: 2. Thread the headset cord, along with the handset cord, through the channels in the stand so that the headset cord exits the channel marked with the headset symbol.
Installing the 1165E IP Deskphone To use PoE, where power is delivered over the CAT5 cable, the LAN must support PoE, and you do not need an AC adapter. To enable full functionality of your IP Deskphone, connect your IP Deskphone to your LAN using a CAT5e Ethernet cable. If your network is equipped with PoE, you can power your IP Deskphone through the LAN port. To connect your IP Deskphone to your LAN use the following procedure: 1.
Connecting the components Figure 9: Cable routing tracks and mounting holes Complete these steps, as needed, before you wall-mount your IP Deskphone: Method A: 1. Press the wall-mount lever, and pull the IP Deskphone away from the stand, as shown in the following figure. Figure 10: Rotate the IP Deskphone into the wall mount position 2.
Installing the 1165E IP Deskphone firmly against the wall in the location where you wish to install the IP Deskphone. Four small pins on the bottom of the stand cover make marks on the wall. 3. Use the marks as a guideline for installing the wall-mount screws (not provided). Install the screws so that they protrude 3 millimeters (mm) (1/8 inch) from the wall. 4. Install the IP Deskphone stand mounting holes over the screw heads, as indicated in Cable routing tracks and mounting holes on page 43 (Method A).
Entering text Using the dialpad You use can use combinations of the letters and numbers on the dialpad of your IP Deskphone to, for example, spell names or words in Instant Messages (IMs), enter SIP addresses, create Address Book entries, and to designate feature key labels. To make a call, you can dial an alphanumeric SIP address (for example, jdoe2@domain.com) or you can dial a Directory Number (DN), depending on the local system configuration.
Installing the 1165E IP Deskphone the characters until you reach the one you need. For example, to enter a question mark (?), press the number 1 key eight times. Table 6: Alphanumeric characters for dialpad key 1 Character @ Name at .
Entering text To enable the # Ends Dialing feature: 1. Press the Prefs context-sensitive soft key, and then select Misc Options. Highlight # Ends Dialing and press the Change context-sensitive soft key. 2. Choose one of the following: • Press the On context-sensitive soft key to turn on # Ends Dialing. or • Press the Back context-sensitive soft key to keep existing configurations and return to the Preferences menu. To disable the # Ends Dialing feature: 1.
Installing the 1165E IP Deskphone To configure the dialpad to alphabetic mode as the default: 1. Press the Prefs context-sensitive soft key, and then select Misc Options. Highlight Alpha Dialing, and then press the Change context-sensitive soft key. 2. Choose one of the following: • Press the On context-sensitive soft key to turn on alphanumeric dialing. or • Press the Back context-sensitive soft key to keep existing configurations and return to the Preferences menu.
Entering text For example, to dial a directory number, you can use the keyboard number pad to enter digits and the asterisk (*) and octothorpe (#) characters and you can use the alphabetic keys to enter text. The following table describes the associations between the USB keyboard function keys and the IP Deskphone fixed keys.
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Chapter 5: Accessing the Avaya 1165E IP Deskphone You require a log on ID and a password to log on to a server with your Avaya 1165E IP Deskphone. Logging on Whenever you log on to your Avaya 1165E IP Deskphone you must do the following: • confirm your logon ID • enter your password • select the duration of this session The Admin password protection for login prompt appears when you power up the phone or after you log off. The following figure shows the User Password protection for domains.
Accessing the Avaya 1165E IP Deskphone When you log on to your Avaya 1165E IP Deskphone you must confirm your logon ID, enter your password, and select the duration of this session.
Logging on To change the domain: Domain 1. Press the Domain context-sensitive soft key to change the current domain. Note: You must enter an admin password before you can edit the domain in which the IP Deskphone connects. Up/Down Navigation Key 2. Choose one of the following: • Press the Select context-sensitive soft key to change the domain to the highlighted domain from the list. The IP Deskphone returns to the Current Domain page, and the new domain appears.
Accessing the Avaya 1165E IP Deskphone Password protection for editing domain When you press Edit for a domain, the admin password prompt appears. The editing domain page appears after you enter the correct admin password. If you do not enter the correct password, the message “incorrect password” appears with a prompt to retry. Password request in server settings mode When you edit the domain from the server settings under the Network menu, you are prompted to enter the admin password.
Logging on Logging on to your Avaya 1165E IP Deskphone You need to log on to your Avaya 1165E IP Deskphone when you first install and restart your IP Deskphone and anytime you log off or reboot. Note: • When you log on to the IP Deskphone for the first time, the system prompts you for a location. For more information, see Selecting a location on page 58 • The IP Deskphone retains the previous user logon ID, which appears after the ID prompt whenever the IP Deskphone reboots.
Accessing the Avaya 1165E IP Deskphone 4. Enter your password by using the dialpad. Note: • When you enter your password, the last character entered appears. However, all previous characters are hidden. • When you enter your password and you use the navigation key to backspace, you erase all the characters and must completely reenter your password again. 5. Press the Next context-sensitive soft key.
Logging on • Press the Next context-sensitive soft key to configure the logon duration to Permanent. A login confirmation screen appears. • Press the Timed context-sensitive soft key to open a screen to configure a maximum time to remain logged in. Note: If you press the Timed context-sensitive soft key, you must then configure the duration of the login. 2. Press the Period context-sensitive soft key to toggle the logon duration entries between hours or days. 3.
Accessing the Avaya 1165E IP Deskphone Timed logoff When you determine a logon time other than permanent, the IP Deskphone reminds you of your expiry time. Timed logoff while IP Deskphone is idle When the login time expires and the IP Deskphone is idle (not on a call), you can do one of the following at the prompt: • Press the Yes context-sensitive soft key to log off immediately. • Press the No context-sensitive soft key to switch to Permanent logon.
User Profile configuration of the call server determines how emergency service calls are handled by your IP Deskphone. Note: • During an emergency call, you cannot log out from the IP Deskphone or release or disconnect the call. The IP Deskphone remains connected to the emergency service until the emergency service operator disconnects it. • If the login time expires during an emergency call, a prompt does not appears and the IP Deskphone automatically switches to permanent login.
Accessing the Avaya 1165E IP Deskphone • Call Inbox and Call Outbox entries • Programmable keys configuration • # Ends dialing configuration Overwriting your personal Address Book When an address book exists on a call server, such as an address book for a specific company, you can update your personal Address Book with an address book from the call server. The system administrator configures the system to enable this feature.
Logging off from the IP Deskphone Logging off from the IP Deskphone To log off from the IP Deskphone: 1. Press the Services fixed key, and then select Logout from the menu. 2. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input. 3. Use the dialpad to enter your password at the prompt. 4. Choose one of the following: or • Press the Logout context-sensitive soft key to complete the logout process. The IP Deskphone returns to the User Login screen.
Accessing the Avaya 1165E IP Deskphone Making an emergency call You can use the 1165E IP Deskphone to make an emergency call to the Public Safety Answering Point (PSAP) from any accessible screen without logging on. If you pick up the handset, press the handsfree button, or press the headset button, without logging on, a message “Emergency calls only” appears, and the Avaya 1165E IP Deskphone can only be used to make an emergency call.
Making an emergency call Location information When you make an emergency call, the IP Deskphone provides the PSAP with the location information of the IP Deskphone. The IP Deskphone receives the location information when the IP Deskphone is first plugged in to the network and then stores it. To view your location, press the Services hard key, choose Phone Information, and then press the E911 context-sensitive soft key.
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Chapter 6: Configuring the Avaya 1165E IP Deskphone You can adjust a few settings of the Avaya 1165E IP Deskphone to conform to the environment where you want to use the phone. These settings are saved to your User Profile. This chapter describes some of the settings that you can customize on your IP Deskphone.
Configuring the Avaya 1165E IP Deskphone 3. Choose one of the following: • Press the Apply context-sensitive soft key to save the changes and return to the Display menu. • Press the Back context-sensitive soft key to keep the existing configurations and return to the Display menu. or Configuring the backlight Configuring the length of time the LCD screen remains backlit on the IP Deskphone also adjusts the Expansion Module backlight time if you have an Expansion Module connected to your IP Deskphone.
Creating the idle screen text display Creating the idle screen text display You can create a text to display on the screen, while the IP Deskphone is idle. To create the idle screen display text: 1. Press the Prefs context-sensitive soft key, select Display, and select Idle Screen Text Display. 2. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input. 3. Use the dialpad to enter the display text you want to appear on the idle screen display of the IP Deskphone. 4.
Configuring the Avaya 1165E IP Deskphone To configure Menu Auto back-out: 1. Press the Prefs context-sensitive soft key, choose Display, and then Menu Auto back-out. 2. Choose one of the following: • Press the Select context-sensitive soft key. or • Press the Back context-sensitive soft key to return to the previous menu. 3. Press the Up/Down navigation key to scroll through the screen and choose the required time interval.
Selecting a ring pattern Note: When you enter the Auto back-out menu, the current configuration for the Menu Auto backout time is pre-selected (highlighted) on the list. When you press the Select context-sensitive soft key, the time interval is flagged to commit to the configured preferences (done after the idle screen is displayed), and is used for menu auto back-outs from that point forward. Selecting a ring pattern You can use the ring pattern feature to select the ring pattern for an incoming call.
Configuring the Avaya 1165E IP Deskphone Adjusting the volume You can adjust the volume of the IP Deskphone for the following: • Ring Volume • Handset Volume • Headset Volume • Handsfree Volume • Paging Ring Volume A sliding scale appears on the telephone screen display when you adjust the volume. The following figure shows how to adjust the volume. Figure 16: Adjusting the volume Adjusting the ring volume You can adjust the ring volume for an incoming call.
Adjusting the volume • Press the Left/Right navigation keys. • Press the Up/Down navigation keys. • Press the Volume fixed keys. 3. Choose one of the following: • Press the Set context-sensitive soft key to configure the selected volume and return to the Tones menu. or • Press the Back context-sensitive soft key to keep the existing configurations and return to the Tones menu.
Configuring the Avaya 1165E IP Deskphone 3. Choose one of the following: • Press the Set context-sensitive soft key to configure the selected volume and return to the Voice menu. • Press the Back context-sensitive soft key to keep existing configurations and return to the Voice menu. or You can adjust the headset volume on the IP Deskphone. To adjust the headset volume: 1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and then select Headset. 2.
Adjusting the volume To adjust the handsfree mode volume: 1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and then select Handsfree. 2. To adjust the handset volume use one of the following methods: • Press the Left/Right navigation key to increase or decrease the volume of the handset. • Press the Volume + fixed key to increase the handset volume or press the Volume — fixed key to decrease the handset volume.
Configuring the Avaya 1165E IP Deskphone 2.To adjust the ring volume of an incoming paging call do one of the following: • Press the Left/Right navigation keys. • Press the Up/Down navigation keys. • Press the Volume fixed keys. 3. Choose one of the following: • Press the Set context-sensitive soft key to configure the selected volume and return to the Tones menu. or • Press the Back context-sensitive soft key to keep the existing configurations and return to the Tones menu.
Selecting the date and time format 4. Choose one of the following: • Press the Select context-sensitive soft key to save the desired language and return to the previous screen. or • Press the Back context-sensitive soft key to keep the existing configurations and return to the Preferences menu. Selecting the date and time format Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. To select a date format: 1.
Configuring the Avaya 1165E IP Deskphone 6. Choose one of the following: • Press the Select context-sensitive soft key to save the format and return to the Time Format menu. or • Press the Back context-sensitive soft key to keep the existing configurations and return to the Time Format menu. You can select a time zone for your IP Deskphone. To select a time zone: 1. Press the Prefs context-sensitive soft key, select Misc Options, and then select Time. 2. Press the Change context-sensitive soft key. 3.
Selecting the date and time format 6. Choose one of the following: • Press the Select context-sensitive soft key to save the time zone selection and return to the Time Format menu. or • Press the Back context-sensitive soft key to keep the existing configurations and return to the Time Format menu. You can select the time zone format for your IP Deskphone. To select a time format: 1. Press the Prefs context-sensitive soft key, select Misc Options, and then select Time. 2.
Configuring the Avaya 1165E IP Deskphone or • Press the Select context-sensitive soft key to save the time format and return to the Time Format menu. • Press the Back context-sensitive soft key to keep the existing configurations and return to the Time Format menu. USB headset You can attach only one USB headset to the Avaya 1165E IP Deskphone. (If you add an additional USB headset, the IP Deskphone ignores it without any message.
USB headset Figure 17: Preferences menu with Headset menu item On the IP Deskphone, after you select Prefs > Audio > Headset Selection, use the Headset screen to select the desired headset and corresponding functional parameters. The following figure displays the Headset screen. Figure 18: Headset screen The following table describes the configuration options on the Headset screen. Option Active Headset Device Function Select the active headset device; either USB or Wired.
Configuring the Avaya 1165E IP Deskphone Option Function of the Human Interface Device (HID) supported headset types. Wired Headset Type Select the type of wired headset you required. • Headset Type 1 (Generic narrow band) • Headset Type 2 (Wideband) • Headset Type 3 (Wideband) Enable HID Commands Enable HID Commands only if USB headset is selected.
USB headset attached USB headset is displayed along with other USB devices. The name of the USB device directly appears from the USB devices themselves. The product description has no explicit USB headset indications for the attached USB headset. The following figure displays the USB Device Status screen showing the presence of a USB headset.
Configuring the Avaya 1165E IP Deskphone runs in Mode 1 operation, the IP Deskphone configures the task or callback to communicate with the USB HID control events between the IP Deskphone and the headset. You can insert the headset during an active call. The IP Deskphone synchronizes the headset state machine of the IP Deskphone to the current state of the headset to ensure the LED match status.
USB headset Feature Description LED There are two LEDs on the adapters: one for the mute status and the other for message waiting. These two LEDs are also mapped to the corresponding LEDs on the IP Deskphone. The IP Deskphone synchronizes the LEDs status with that of the IP Deskphone — the Mute LED for mute indication and the Message Waiting LED for message waiting and incoming call (flash) indications. The Avaya USB Enhanced Adapter has an extra port to connect an external alerter.
Configuring the Avaya 1165E IP Deskphone Feature Description Call Answer You can answer an incoming call by pressing the Headset key on the IP Deskphone or the Off Hook (Green) key on the adapter. After a call is answered, audio data flows between the IP Deskphone and the headset adapter through the USB port. Outgoing Call You can make an outgoing call by either pressing the Headset key on the IP Deskphone, or the Off Hook (Green) key on the adapter.
USB headset Table 10: Avaya USB adapter key mappings Keys on adapter Keys on the IP Deskphone Blue Key Expand Key Green Key Headset Key Red Key Release Key Mute Key Mute Key Volume Up/Down Volume Up/Down The Blue key is mapped to the Expand key on the IP Deskphone. Therefore, pressing the Blue key invokes the Instant Messaging screen. Third–party USB headsets with HID Both USB Audio and USB HID commands are supported.
Configuring the Avaya 1165E IP Deskphone Feature Description Volume Up/Down keys) as if the keys on the IP Deskphone are pressed. If the corresponding keys on the IP Deskphone are used instead, the IP Deskphone sends the HID commands to the headsets to allow the headsets to update their internal state machine. 86 LEDs Both types of headsets have LEDs on the base station for status indication. These LEDs are controlled by the headset base stations themselves according to their internal state machines.
USB headset Feature Description Outgoing Call You can make an outgoing call by either pressing the Headset key on the IP Deskphone or the Off Hook equivalent key on the headset. When off hook, the IP Deskphone streams dial tone to the headset. This class of headset has no dial pad and the telephone number must be dialed using the key pad of the IP Deskphone. After the call is connected, voice data streams between the IP Deskphone and the headset.
Configuring the Avaya 1165E IP Deskphone Analog Terminator Adapter for analog (500/2500-type) telephone or fax machine SIP Software Release 3.x and later supports the Analog Terminator Adapter (ATA) which is connected using the USB port. An analog (500/2500-type) telephone or fax machine can be connected to the ATA to convert the IP Deskphone to an analog system. The ATA is treated as an USB Headset device by the IP Deskphone. SIP Software 3.
USB headset Feature Description Off Hook key on the attached analog device. After a call is answered, the adapter converts the digital voice data to analog and sends it to the attached analog device. Outgoing Call You can make an outgoing call by either using the Headset key on the IP Deskphone or the Off Hook key on the attached analog device. When off hook, the IP Deskphone streams dial tone to the adapter.
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Chapter 7: Making a call This section describes the methods you can use to make a call.
Making a call 2. You can make a call using one of the following methods: • Enter the phone number or SIP address by using the dialpad. Note: The abc/123 context-sensitive soft key toggles between alphabetic and numeric input. • Press the Redial context-sensitive soft key to dial the last dialed number. Note: The Redial context-sensitive soft key only appears if a number or address was previously entered.
Making a call using on-hook dialing To make a call using on-hook dialing: 1. Dial the number or SIP address. 2. Continue the call by using one of the following methods: • Press the line feature key. • Press the Headset fixed key. • Press the Handsfree fixed key. 3. To terminate the call, choose one of the following: • Replace the handset into the cradle. • Press the Goodbye key. Using handsfree calling While on an active call, you can switch between the handset, headset, and handsfree mode.
Making a call To switch from the handset mode to handsfree mode: 1. Press the Handsfree key. The LED indicator lights with a solid red light. 2. Replace the handset. To use a headset: 1. Connect the headset to the headset jack. 2. Press the Headset key. The LED indicator lights. 3. Press the Goodbye key or press the button on the wireless headset, if equipped, to release a call. To switch from handsfree to headset: Press the Headset key. The LED indicator lights.
Using Call Subjects To enter a call subject from a list: 1. Press the Subject context-sensitive soft key to send a Call Subject with the call you are making. A list of Call Subjects appears on the telephone display screen. 2. Choose one of the following: • Press the Up/Down navigation key to highlight the Call Subject you want to use and press the Select context-sensitive soft key. The IP Deskphone sends the Call Subject to the contact you are calling.
Making a call If you want to change that subject press the Subject context-sensitive soft key to return to the Call Subject menu. You now have the option to select No to a Call Subject. To create a new call subject while initiating a call: 1. Press the Subject context-sensitive soft key to send a Call Subject with the call you are making. 2. Press the New context-sensitive soft key to create a new Call Subject. 3.
Managing Call Subjects Managing Call Subjects You can create a list of Call Subjects to have ready to use when you initiate a phone call. The number of Call Subjects that are stored on the IP Deskphone depends on how the IP Deskphone was initially configured. You can modify, delete, and add Call Subjects while the IP Deskphone is in the idle state. Adding a Call Subject You can add a Call Subject while the IP Deskphones is idle. To add a Call Subject while the IP Deskphone is idle: 1.
Making a call 5. Choose one of the following: • Press the Save context-sensitive soft key to add the new Call Subject. or • Press the Back context-sensitive soft key to return to the previous menu without adding a new Call Subject. Deleting a Call Subject You can delete a Call Subject while the IP Deskphone is idle. To delete a Call Subject while the IP Deskphone is idle: 1. Press the Prefs context-sensitive soft key, select Feature Options, and then select Call Subject from the menu. 2.
Managing Call Subjects Editing a Call Subject You can edit a Call Subject while the IP Deskphone is idle. To edit a Call Subject while the IP Deskphone is idle: 1. Press the Prefs context-sensitive soft key, select Feature Options, and then select Call Subject from the menu. 2. Press the Up/Down navigation key to scroll through and highlight the Call Subject to edit. 3. Press the Edit context-sensitive soft key to edit the selected Call Subject. 4.
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Chapter 8: Receiving a call When you receive a call, you are typically notified by the alerting ring, and the incoming caller identification appears on the LCD screen. The incoming call forces the screen to exit active menu activities and takes precedence over a pop-up Instant Message (IM). Caller identification When you receive an incoming SIP call, the Caller ID information appears on the telephone display screen.
Receiving a call • Receive an intercom call. See Receiving intercom calls on page 110. • Receive paging calls. See Receiving paging calls on page 110. Answering an incoming call When you can answer an incoming call, you can choose one of four methods. To answer an incoming call: Choose one of the following: • Press the Answer context-sensitive soft key that activates a Handsfree call. • Lift the handset. • Press the Headset fixed key. • Press the Handsfree fixed key. • Press the line appearance key.
Redirecting an incoming call 2. Use the Dialpad to enter a phone number or SIP address. Note: Do not use the # key to end dialing when you redirect a call. The call returns a busy signal and does not connect. 3. To redirect the call to the address you enter, choose one of the following: • Press the Redrct context-sensitive soft key. • Press the Clear context-sensitive soft key to clear the entry. • Press the Back context-sensitive soft key to return to the Incoming Call screen without redirecting the call.
Receiving a call 4. Choose one of the following: • Press the Select context-sensitive soft key to select the highlighted SIP address. • Press the Back context-sensitive soft key to return to the previous screen. 5. Press the Redrct context-sensitive soft key to redirect the incoming call to the selected address. Declining an incoming call You can decline an incoming call by pressing the Decline context-sensitive soft key. You can decline a call with or without giving a reason.
Creating a new Call Decline reason during an incoming call information, see Creating a new Call Decline reason during an incoming call on page 105. Note: Highlight None to use the default system message User has declined call. 3. Choose one of the following: • Press the Send context-sensitive soft key to send the selected decline reason to the caller. • Press the Back context-sensitive soft key to abort the call decline and return to the incoming call screen.
Receiving a call 4. Use the Dialpad to enter a new Call Decline reason. 5. Choose one of the following: • Press the Send context-sensitive soft key to send the new custom decline reason to the caller. Note: The IP Deskphone adds the new reason to the list of Decline Call Reasons for future use. • Press the Back context-sensitive soft key to return to the initial Decline Call screen.
Managing Call Decline Reasons 3. Use the dialpad to enter the new Call Decline Reason for the contact. 4. Choose one of the following: • Press the Save context-sensitive soft key to save the new Call Decline Reason. • Press the Back context-sensitive soft key to return to the previous menu without saving the new Call Decline Reason. Note: The IP Deskphone saves the new Call Decline Reason to the list of Call Decline Reasons for later use. Delete a Call Decline Reason To delete a Call Decline Reason: 1.
Receiving a call Edit a Call Decline Reason To edit a Call Decline Reason: 1. Press the Up/Down navigation key to scroll through and highlight the Call Decline Reason to edit. 2. Press the Edit context-sensitive soft key to edit the selected Call Decline Reason. 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to edit the Call Decline Reason. 5.
Ignoring an incoming call key. The caller continues to hear the ringing tone but is unaware that you are ignoring the call. You can configure the Call Ignore feature to either Local or Network. When Call Ignore is configured to Local, only that IP Deskphone is affected, and it stops ringing when you press the Ignore context-sensitive soft key.
Receiving a call Receiving intercom calls Your IP Deskphone can be part of an intercom group. After you receive a call from the intercom group, the following occurs: • You receive a call notification and the IP Deskphone rings; the display is similar to the display of a normal call. • The IP Deskphone auto-answers the intercom call on handsfree after the configured number of seconds pass by. • The IP Deskphone auto-answers only if you do not answer the call within the configured time limit.
Chapter 9: The Address Book The Address Book is a personal directory of contacts from which you can make a phone call or send an Instant Message (IM).You can access the Address Book while on a call and start a new call from the highlighted contact.
The Address Book Note: If information for fields such as the organization name, organization code, and location has not been entered for the contact, then those fields are not displayed. Figure 22: Contact details When you view the details of a contact, you can: • Call the contact. See Initiating a call from the Address Book on page 112. • Send an IM. See Composing an Instant Message on page 144. • Edit the contact information. See Editing a contact in your Address Book on page 115.
Adding a contact to your Address Book 2.Press the Up/Down navigation key to highlight a contact on the list. 3. Press the View context-sensitive soft key to make a call to the contact. 4. Choose one of the following: • Press the Call context-sensitive soft key to make a call to the contact. • Press the Back context-sensitive soft key to return to the off-hook screen. Adding a contact to your Address Book You can add a new contact to the Address Book of the Avaya 1165E IP Deskphone.
The Address Book 3. Choose one of the following: • Use the dialpad to enter a name for the new contact and press the Next soft key to continue. • Press the Back soft key to return to the previous menu. 4. Use the dialpad to enter to enter information for each of these fields. Press the Next soft key after each entry to continue or press the Back contextsensitive soft key to return to the previous menu.
Editing a contact in your Address Book 7. Press the Ok soft key to complete the entry and return to the Address Book menu. Editing a contact in your Address Book You can edit a contact in your Address Book. To edit a contact in your Address Book: 1. Press the Directory fixed key: 2. Press the Up/Down navigation key to highlight the contact you want to edit, and then press the View soft key. 3. Press the Edit soft key to edit the contact information. 4.
The Address Book 6. Choose one of the following: • Press the Next soft key to continue. • Press the Back soft key to return to the previous menu. Note: If you only need to change one field for the contact, press the Next soft key without making changes. 7. Do one of the following: • Press the Yes soft key to designate the contact as a friend and return to the address menu screen. • Press the No soft key if you do not want a contact designated as a friend and return to the address menu screen.
Copying information to the Address Book 2. Press the Edit context-sensitive soft key to access the contact information. 3. Press the Delete context-sensitive soft key to completely delete the contact from the Address Book. 4. Choose one of the following: • Press the Ok context-sensitive soft key to confirm. • Press the Back context-sensitive soft key to return to the previous menu. 5. Press the Ok context-sensitive soft key to complete the procedure and return to the Address Book.
The Address Book A new screen appears offering the following destinations for the contact information: • 1. Address Book • 2. Speed Dial Key • 3. Send IM Key • 4. Call Forward Key 2. Press the Up/Down navigation key to highlight the Address Book and press the Select soft key. 3. Press the abc/123 soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter a name for the new entry. 5. Choose one of the following: • Press the Next soft key to continue.
Searching for a contact in the Address Book 6. Use the dialpad to enter a new phone number or new SIP address, organization name, organization code, and location for the contact. Press the Next soft key after each entry to continue or press the Back context-sensitive soft key to return to the previous menu. 7. Choose one of the following: • Press the Yes soft key to designate the contact as a friend.
The Address Book you must enter the digit 8 quickly after entering the digit 2. The found contact is highlighted and then opened. • 1st Character Search — performs a search based on the first character you enter. For example, to search for a contact whose name begins with the letter d, using the dialpad, press the d (3) key on the dialpad. The first entry in the Address Book that begins with the letter d appears. • Name Search — performs a search based on the name you enter.
Using the Search feature • Index Search—to search for a contact by using the Index Search method, enter the index number. When entering an index number larger than 9, you must enter the next digit quickly to move to that item on the list. For example, if the address you need is item 28 on the list, you must enter the digit 8 quickly after entering the digit 2. • 1st Character Search—to search for a contact whose name begins with the letter d, using the dialpad, press the d (3) key on the dialpad.
The Address Book 4. Use the dialpad to enter the search information for the contact. Press the left arrow to delete characters; press the right arrow to enter a space. Note: The search is not case-sensitive. 5. Choose one of the following: • Press the Search soft key. • Press the Back soft key to return to the previous menu. Note: When the search is unsuccessful, the following message appears: No entries found for . 6.
Using the Search feature Using Global Search You can perform a global search for a contact. To perform a global search for a contact: 1. Press the Services fixed key, select Search, and then select Global Search from the menu. 2. Press the Up/Down navigation key and then press the Select soft key to choose a search criteria: • User Name • Name • First Name • Last Name • Phone Number 3. Press the abc/123 soft key to toggle between alphabetic and numeric characters. 4.
The Address Book Note: When the search is unsuccessful, the following message appears: No entries found for . 6. When a search result is successful you can do one of the following: • Press the Up/Down navigation key to highlight a contact from the search result and press the Call soft key to initiate a call. • Press the Save soft key to save the caller information to the Address Book. A confirmation screen appears. You can edit the name you save in the Address book.
Chapter 10: Call Inbox While your IP Deskphone is active, all incoming calls are saved in your Call Inbox. You can view the following details about each call: • Call status (Missed) • Name of the caller • SIP address • Time of the call • Call Subject (if the caller sends a Call Subject) You can configure the filter on your Call Inbox to display all incoming calls or missed calls. You can access your Call Inbox while the IP Deskphone is idle or while you are on a call.
Call Inbox Managing calls in the Call Inbox while not on a call You can manage calls in the Call Inbox while you are not on a call. To manage calls in the Call Inbox while not on a call: 1. Press the Msg/Inbox fixed key. 2. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Inbox. Note: You can initiate a call to the highlighted caller. For more information, see Initiating a call from the Call Inbox on page 131. 3.
Managing calls in the Call Inbox while not on a call • Press the Delete context-sensitive soft key to delete the highlighted call or all calls in your Call Inbox. See Deleting calls in your Call Inbox on page 132. • Press the Exit context-sensitive soft key to exit the Call Inbox. The following table provides a list of additional user interactions for the main inbox screen.
Call Inbox Viewing the details of a call in the Call Inbox To view details of a call in the Call Inbox: When you view the details of a call in the Call Inbox, you can do the following: • Initiate a call to the caller displayed on the screen. For more information, see Initiating a call from the Call Inbox on page 131. • Press the Enter key to place a call to the selected address using the primary login of the IP Deskphone.
Managing missed calls To view missed calls: 1. Press the Msg/Inbox key and press the Missed context-sensitive soft key. 2. Press the Up/Down navigation key to highlight a call from the list of missed calls. 3. Press the Right context-sensitive soft key to view the details of the missed call. Note: You manage the missed call the same as any call that is in your Call Inbox.
Call Inbox The following figure displays the Messages options screen. Changing the Missed Calls Notification behavior: 1. Select the Prefs context-sensitive key followed by Feature Options and Missed Call Notification. 2. Press the Up/Down navigation key to highlight Missed Calls Notification. 3. Choose one of the following: • Press the Select context-sensitive soft key. or • Press the Back context-sensitive soft key to abort the changing of the configurations and return to the Message Options screen.
Initiating a call from the Call Inbox Initiating a call from the Call Inbox When you receive a call that is missed or answered, the calling number is listed in the Inbox. You can select the number, and then dial from the Inbox, or you can edit the number in the Inbox. To initiate a call from the Call Inbox, press the Msg/Inbox fixed key and select Inbox from the menu.
Call Inbox Deleting calls in your Call Inbox When you delete calls from the Call Inbox, both missed calls and answered calls are deleted. When you view the missed calls and select delete, only the missed calls are deleted. To delete calls from your Call Inbox: 1. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Inbox. 2. Press the Delete context-sensitive soft key. 3.
Accessing the calls in your Call Inbox during a call Accessing the calls in your Call Inbox during a call You can access the calls in your Call Inbox while you are in an active call. To access the calls in your Call Inbox during a call: 1. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Inbox. 2. Choose one of the following: • Press the Select context-sensitive soft key to initiate a call to the highlighted caller.
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Chapter 11: Call Outbox The Call Outbox keeps a record of all outgoing calls made from your IP Deskphone. You can add the contact details of the calls in your outbox to your Address Book. You can access the following details about the outgoing calls: • Name • Address • Time of the call • Number of Calls • Call Subject (when used for a call) The following figure is an example of details of the Call Outbox screen while the phone is idle.
Call Outbox Managing calls in the Call Outbox while not on a call You can manage calls in the Call Outbox while you are not in an active call. To manage calls in the Call Outbox while not on a call: 1. Press the Outbox fixed key. 2. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Outbox. 3. Choose one of the following: • To view details of the selected call, press the Right navigation key. See Viewing the details of a call in the Call Outbox on page 138.
Managing calls in the Call Outbox while not on a call 1. Press the Outbox fixed key. 2. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Outbox. 3. To view details of the selected call, press the Right navigation key. See Viewing the details of a call in the Call Outbox on page 138. 4. You can initiate a call from the highlighted call of the Call Outbox list or from the details of a caller screen, by doing one of the following: • Lift the handset.
Call Outbox 3. Select one of the following context-sensitive soft keys: • Press the Yes context-sensitive soft key to delete the highlighted call. • Press the AllUsr context-sensitive soft key to delete all the calls from the selected caller. • Press the All context-sensitive soft key to clear all calls from the Call Outbox. • Press the No context-sensitive soft key to return to the Outbox. Viewing the details of a call in the Call Outbox You can view details of a call in the Call Outbox.
Accessing the calls in your Call Outbox during a call • View a previous caller in the Call Outbox list by pressing the Prev context-sensitive soft key and return to the Outbox screen. • View the next caller in the Call Outbox list by pressing the Next context-sensitive soft key and return to the Outbox screen. • Press the Back context-sensitive soft key to return to the Outbox. Accessing the calls in your Call Outbox during a call You can access the calls in your Call Outbox during an active call.
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Chapter 12: Instant Messaging You can use your IP Deskphone to send and receive an Instant Message (IM). You can access and respond to an IM while on a call. The blue LED (Feature Status Indicator) at the top left of the IP Deskphone lights accompanied by a beep when a new IM arrives. Configuring Instant Messaging You can configure your IP Deskphone settings to manage an incoming IM. • Enable or disable the automatic pop-up of a new IM. • Enable or disable an audible alert on a new IM.
Instant Messaging Figure 25: Instant Message pop-up When an IM pop-up appears you can do the following: • Press the View context-sensitive soft key to view the complete details of the IM. • Press the Prev context-sensitive soft key to skip to a previous IM (if applicable). • Press the Next context-sensitive soft key to skip to the next IM (if applicable).
Configuring Instant Messaging 4. Choose one of the following: • Press the On/Off context-sensitive soft key to toggle between enabling IM pop-ups or disabling IM popups. • Press the Back context-sensitive soft key to return to the previous menu. Configuring IM audible alert You can configure the IP Deskphone to audibly alert you when a new IM arrives. The IP Deskphone audibly alerts you when the IP Deskphone is idle or while on a call. You can also choose to disable the audible alert of the IM feature.
Instant Messaging Composing an Instant Message When you compose an IM, enter the address of the recipient and then enter the message. When you reply to an Instant Message, the IP Deskphone automatically enters the address. For more information, see Replying to an Instant Message on page 147. You can also send an IM directly from the Address Book. For more information, see Viewing the Address Book on page 111. To compose and send an Instant Message: 1.
Instant Message Inbox/Outbox 3. Use the dialpad to enter the address of the contact. 4. Choose one of the following: • Press the Next context-sensitive soft key to continue. • Press the Back context-sensitive soft key to return to the previous menu. 5. Use the dialpad to enter the content of the message. 6. Choose one of the following: • Press the Send context-sensitive soft key to send the IM to the contact.
Instant Messaging Unread Read Replied to Sent/forwarded Related topics: Accessing Instant Messages on page 146 Accessing Instant Messages You can access and view the contents of the Instant Message Inbox/Outbox. To access and view the contents of the Instant Message Inbox/Outbox: 1. Choose one of the following: • Press the Msgs context-sensitive soft key, and then select Instant Messaging from the menu. • Press the Expand fixed key. 2.
Viewing the content of an Instant Message content. For more information, see Viewing the content of an Instant Message on page 147. • Press the New IM context-sensitive soft key to compose a new IM. For more information, see Composing an Instant Message on page 144. • Press the Back context-sensitive soft key to return to the idle screen. Viewing the content of an Instant Message When you view the content of an Instant Message, you can do the following: • Reply to the Instant Message.
Instant Messaging 3. Enter the message you want to send as a reply. 4. Choose one of the following: • Press the Send context-sensitive soft key to send the IM when it is complete. • Press the Back context-sensitive soft key to return to the previous menu and not send the IM. Initiating a call from an Instant Message To initiate a call from the IM Inbox, press the Expand fixed key or press the Msgs contextsensitive soft key, and then select Instant Messaging from the menu.
Viewing the content of an Instant Message 3. Press the View context-sensitive soft key to access the IM. 4. To initiate a call to the contact who sent you an IM, press the Call context-sensitive soft key. The IP Deskphone goes off-hook and initiates the call. Deleting an Instant Message To delete a single IM, all the IMs from one contact, or all the IMs in your IM Inbox, complete the necessary steps in the following procedure. 1.
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Chapter 13: While on an active call You can use the following features during an active call: • Making a new call on page 151 • Call Waiting on page 152 • Placing a call on Hold on page 153 • Using 3-way calling on page 159 • Configuring a conference call on page 160 • Ad hoc conferencing when connecting to the Call Server on page 161 • Transferring a call on page 164 • Using Park Call on page 167 You can use the Action context-sensitive soft key to perform the following actions with an active call: 1.
While on an active call Initiating a call using the active call context-sensitive soft key menu You can initiate a call using the active call context-sensitive soft key menu. To initiate a call using the active call context-sensitive soft key menu: 1. Choose one of the following: • Press the Conf context-sensitive soft key while on a call. • While on a call, press the More… context-sensitive soft key, and then the NewCall context-sensitive soft key. The IP Deskphone produces a dial tone. 2.
Placing a call on Hold For more information, see Receiving a call on page 101. Placing a call on Hold Use the Hold feature when you are talking to one contact and want to perform another action, such as answer a new incoming call, transfer a call, or initiate a new call. You can have a number of calls on hold at the same time. To place a call on hold: Press the Hold fixed key. The LCD on hold icon flashes beside the line on hold.
While on an active call 1. Retrieve the call on hold. • Press the Line key beside the flashing LCD indicator. OR • Press the Hold fixed key. 2. Press the Goodbye fixed key. Multiple calls On Hold When you have more than one call on hold, use the navigation key to highlight a call on the LCD screen. You can perform an action with that call by using the context-sensitive soft keys on the In-call menu list.
Placing a call on Hold Table 14: Context-sensitive soft keys for the multiple calls In-call display screen Press the Join context-sensitive soft key to join the eligible calls. Press NewCall context-sensitive soft key to obtain a dial tone to place another call. The NewCall context-sensitive soft key is used to make a conference call. This key behaves like the Conf context-sensitive soft key. Press the Audio context-sensitive soft key to change the audio settings or the current active call.
While on an active call access the following context-sensitive soft keys: [Retrve] [Conf] [Prefs] [more…] • If you press the more… context-sensitive soft key from the first menu list three times, you return to the first menu list with the following context-sensitive soft keys. [Join] [NewCall] [Audio] [more…] When you press the more.… context-sensitive soft key for the first time, the following context-sensitive soft keys appear on the menu list.
Placing a call on Hold Press the Prefs context-sensitive soft key to display the Preferences menu. The menu items include the following: 1. Display—use to adjust the display settings of the LCD screen. 2. Audio—use to adjust tones and volume settings and to configure a USB headset. 3.
While on an active call • USB Mouse • USB Keyboard • USB Headset • USB flash drive 8. User Settings—use to modify the following: • Call Settings • IM Settings • Voice Mail Settings • Change Location Press the more… context-sensitive soft key to return to the first menu list of contextsensitive soft keys. The next available menu list contains the following context-sensitive soft keys: [Join] [NewCall] [Audio] [more…] To access a call on hold when multiple calls are on hold 1.
Using 3-way calling Using 3-way calling When you have more than one call and you want to join the incoming calls into one call, you can use 3-way calling or create a conference call. Note: Your system administrator or service provider must enable 3-way calling and conference calls for your IP Deskphone. Contact your service provider or system administrator to determine if this feature is available. The 3-way Call feature joins two calls on your IP Deskphone into one 3-way call.
While on an active call caller to a 3-way call, you must initiate a conference call with the server and join all callers to the conference call. • If the host of a 3-way call presses the hold button, all callers in the 3-way call are put on hold. • If the host of a 3-way call presses the Goodbye fixed key or selects Release Call from the Action menu, all calls in the 3-way call are terminated.
Ad hoc conferencing when connecting to the Call Server To join a call to an existing conference call: 1. Press the Up/Down navigation key to highlight the call you want to join to the conference. 2. Press the Join context-sensitive soft key to join the highlighted call to the conference. Ad hoc conferencing when connecting to the Call Server This feature allows you to make ad hoc conference calls when you connect to the Call Server.
While on an active call • Domains — to select the domain. • Edit — to open the Edit Domain page that allows you to edit the conference details. • PgDwn — to move to the next screen containing conference parameters. • Done — to confirm the details.
Ad hoc conferencing when connecting to the Call Server Figure 30: Edit Domain screen To edit the conference properties and maximum number of ports, press the Edit contextsensitive soft key to display the Domain Conference Edit screen. The following figure is an example of the Domain Conference Edit screen. Figure 31: Domain Conference Edit The context-sensitive soft keys available for the Domain Conference Edit screen are as follows: • Save — to save the updated value to the system configuration file.
While on an active call Transferring a call Note: • When more than one call is on hold, the call you want to transfer must be the active call. For more information, see the section “To make a call on hold the active call” in Multiple calls On Hold on page 154. • The IP Deskphone does not automatically place the call you want to transfer on hold. To prevent the caller from hearing the transfer process, place the caller on hold and then complete the transfer process.
Transferring a call • Press the Transfr soft key to connect the calling party. • To erase the address you enter, press the Clear soft key. • To return to the previous screen, press the Back soft key. The IP Deskphone prompts you with the following question: Consult with party? 6. Select one of the following soft keys: • Press the Yes soft key to consult with the contact to whom you are transferring the call before completing the transfer.
While on an active call Highlight a contact from the list and then press the Select soft key. 4. Press the Trnsfer soft key again. 3. When Consult with party? is prompted, choose one of the following: • Press the To VM soft key to connect the calling party to Voice Mail. • To return to the previous screen, press the Back context-sensitive soft key. Note: • The Transfer to Voice Mail feature is not available for all call servers.
Using the Park Call feature Note: • The Park Call feature is not available for all call servers. Contact your system administrator or service provider to determine if this feature is available to you. • The behavior of the Park Call feature varies depending on the call server. This can affect the information appearing on the IP Deskphone. • When you park a call to the server, the server returns a retrieval code. You must enter the code to retrieve the call from park.
While on an active call 3. Use the Dialpad to enter the user name to whom you are parking the call. 4. You can do one of the following: • Press the Park context-sensitive soft key to park the call to the user and return to the previous menu. • Press the Clear context-sensitive soft key to erase the input field. • Press the Back context-sensitive soft key to return to the previous screen. Retrieving a Parked Call You must have the retrieval code to retrieve a parked call from the server.
Using the Park Call feature 3. You can do one of the following: • Press the Retrve context-sensitive soft key to retrieve the parked call. • Press the Clear context-sensitive soft key to erase the input field. • Press the Back context-sensitive soft key to return to the previous screen.
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Chapter 14: Additional features You can use the following additional features: • Using the Friends feature on page 171 • Feature keys on page 178 • Feature key autoprogramming on page 192 • Using Call Forward on page 197 • Configuring Do Not Disturb on page 200 • Configuring a Presence state on page 202 • Configuring Privacy settings on page 205 • Multiple Appearance Directory Number on page 207 • Audio Codecs on page 208 • PC Client softphone interworking with the IP Deskphone on page 209 • Automatic remot
Additional features Figure 32: Presence status of a friend Accessing your Friends list To check the online status of a friend on your list: 1. Choose one of the following: • Press the Directory fixed key. • Press the Filter context-sensitive soft key, and select Friends from the menu. • Press the Select context-sensitive key. 2. Do one of the following: • Press the Status context-sensitive soft key to view the current presence status of the friend.
Using the Friends feature 3. Press the Exit context-sensitive soft key to return to the idle screen. To initiate a call to a friend on the Friends list: 1. Choose one of the following: • Press the Directory fixed key. • Press the Filter context-sensitive soft key, and select Friends from the menu. • Press the Select context-sensitive soft key while viewing the Address Book. 2. Press the Status context-sensitive soft key to view the information about the friend. 3.
Additional features 2. Press the Status context-sensitive soft key to view the information about the friend. 3. Press the SendIM context-sensitive soft key to send an IM to the friend. The IP Deskphone uses the SIP address for the contact from your personal Address Book. 4. Press the abc/123 context-sensitive soft key to toggle between numeric and alphabetic input. 5. Use the dialpad to enter the text of the message. 6.
Using the Friends feature To edit your Friends list: 1. Choose one of the following: • Press the Directory fixed key. • Press the Filter context-sensitive soft key, and select Friends from the menu. • Press the Select context-sensitive key. 2. Press the Up/Down navigation key to highlight the friend you want to edit and press the Edit context-sensitive soft key. 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4.
Additional features 5. Choose one of the following: • Press the Next context-sensitive soft key to continue. • Press the Back context-sensitive soft key to return to the previous menu. To remove a contact from the Friends list, press the Delete context-sensitive soft key. This completely removes the contact from your personal Address Book. 6. Use the dialpad to enter the new address for the contact. 7. Choose one of the following: • Press the Next context-sensitive soft key to complete the process.
Using the Friends feature 9. Press the Ok contact-sensitive key to return to the Friends list. To delete a contact from your Friends list: 1. Choose one of the following: • Press the Directory fixed key. • Press the Filter context-sensitive soft key, and select Friends from the menu. • Press the Select context-sensitive soft key while viewing the Address Book. 2. Press the Up/Down navigation key to highlight the friend you want to delete and press the Edit context-sensitive soft key.
Additional features 3. Press the Delete context-sensitive key. This completely removes the contact from your personal Address Book. 4. Choose one of the following: • Press the Ok context-sensitive soft key to continue. • Press the Back context-sensitive soft key to return to the previous menu. Feature keys Use the Feature key option to configure the feature keys on IP Deskphone and the Expansion Module for Avaya 1100 Series IP Deskphones. Programmed keys are stored in the user profile.
Feature keys Figure 33: Feature keys You can program the feature keys one at a time, or you can automatically program empty feature keys from your Friends list or Address Book. For information about how to autoprogram feature keys see, Feature key programming on page 179. The following figure shows the feature key numbering for three Expansion Modules for Avaya 1100 Series IP Deskphones. Figure 34: Feature key numbering Feature key programming You can program feature keys.
Additional features To access the Program Key screen: Press the Prefs context-sensitive soft key, select Feature Options, and select Feature Keys from the menu. The Program Key screen opens as shown in Feature keys on page 178. The Program Key screen provides the following context-sensitive soft keys: • View— to access the feature key detail screen. • Edit —to edit the setting or modification of the selected programmable key. • Bulk—to access the autoprogramming and auto removal feature.
Feature keys Figure 35: Feature key details The Program Key screen displays the following: • Key—programmed feature key number • Label—label used for the feature key • Service—services programmed to the feature key, such as: - Speed Dial - Call Forward - Do Not Disturb - Send IM - Presence • User—current user to whom the programmed feature key is associated • Address—SIP address for the feature key when programmed for Speed Dial, Call Forward, and Send IM.
Additional features the one you want to edit and then press the Edit context-sensitive soft key. • Press the Feature key that you want to edit and then press the Edit context-sensitive soft key. • Use the dialpad to select the Feature key that you want to view and then press the Edit context-sensitive soft key. The Program Key screen opens as shown in Figure 36: Edit feature key screen on page 182. 2. Press the Back context-sensitive soft key to return to the previous screen.
Feature keys To modify a feature key: 1. Press the Modify context-sensitive soft key. 2. Press the Up/Down navigation key to highlight one of the following feature key services: • Speed Dial • Call Forward • Do Not Disturb • Send IM • Presence 3. Choose one of the following: • Press the Select context-sensitive soft key to choose a service. • Press the Back context-sensitive soft key to return to the previous menu. 4.
Additional features - Call Forward. See To program a Call Forward feature key: on page 185 - Do Not Disturb. See To program a Do Not Disturb feature key: on page 187 - Send IM. See To program a Send IM feature key: on page 188 - Presence. See To program a Presence feature key: on page 189 • Press the Back context-sensitive soft key to return to the previous menu. To program a Speed Dial feature key: To program a Speed Dial feature key, beginning from Step 6 in the procedure “To modify a feature key”: 1.
Feature keys 6. Use the dial pad to enter an address. 7. Press the Next context-sensitive soft key to continue. 8. Use the dial pad to enter a Call Subject associated with the Speed Dial contact. You can leave this blank if you do not want to include a Call Subject. 9. Choose one of the following: • Press the Ok context-sensitive soft key to confirm the entry and move to the next step. • Press the Cancel context-sensitive soft key to return to the previous step. 10.
Additional features 1. Press the Select context-sensitive soft key. 2. Select Call Forward. 3. Use the dial pad to enter a key label. 4. Press the Next context-sensitive soft key to continue. 5. Select a User. 6. Press the Select context-sensitive soft key. 7. Use the dial pad to enter the address. 186 Avaya 1165E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
Feature keys 8. Choose one of the following: • Press the Finish context-sensitive soft key to confirm the entry and complete the procedure. • Press the Clear context-sensitive soft key to erase the entry. • Press the Back context-sensitive soft key to return to the previous menu. To program a Do Not Disturb feature key: To program a Do Not Disturb feature key, beginning from Step 6 in the procedure “To modify a feature key”: 1. Press the Select context-sensitive soft key. 2. Select Do not disturb. 3.
Additional features 7. Choose one of the following: • Press the Finish context-sensitive soft key to confirm the entry and complete the procedure. • Press the Back context-sensitive soft key to return to the previous menu. To program a Send IM feature key: To program a Send IM feature key, beginning from Step 6 in the procedure “To modify a feature key”: 1. Press the Select context-sensitive soft key. 2. Select Send IM. 3. Press the Select context-sensitive soft key. 4.
Feature keys 6. Use the dial pad to enter an address. 7. Press the Finish context-sensitive soft key to continue. To program a Presence feature key: To program a Presence feature key, beginning from Step 6 in the procedure “To modify a feature key”: 1. Press the Select context-sensitive soft key. 2. Press the Up/Down navigation key to highlight one of the following: • Connected • Unavailable 3. Choose one of the following: • Press the Select context-sensitive soft key to select Presence.
Additional features 5. Choose a presence status: Appointment Permanent absence Away Playing Breakfast Presentation Busy Shopping Dinner Sleeping Holiday Spectator In transit Steering Looking for work Travel Lunch TV Meal Vacation Meeting Working On the phone Worship Performance Unknown Note: You can create your own Presence message to appear on screen, which becomes available when you program a feature key as a shortcut.
Feature keys • Edit context-sensitive soft keys. See To remove a feature key using the Edit contextsensitive soft key: on page 191 • Bulk context-sensitive soft keys. See Remove programmed feature keys by using the Bulk context-sensitive soft key: on page 193. To remove a feature key using the Edit context-sensitive soft key: 1. Press the Prefs soft key, select Feature Options, and select Feature Keys from the menu. The Program Key screen opens as shown in Feature keys on page 178. 2.
Additional features 4. Choose one of the following: • Press the Yes context-sensitive soft key to confirm the removal of the feature key. • Press the No context-sensitive soft key to return to the previous screen without removing the feature key.
Feature keys 3. Press the Select context-sensitive soft key to select menu item 1. Feature key creation. 4. Press the Up/Down navigation key to highlight one of the following services that you want to autoprogram: • 1. Speed Dial • 2. Send IM • 3. Call Forward 5. Choose one of the following: • Press the Select context-sensitive soft key to autoprogram the feature keys with the selected service. • Press the Back context-sensitive soft key to return to the previous step.
Additional features 4. Press the All context-sensitive soft key to remove all the programmed feature keys. 5. Choose one of the following: • Press the Yes context-sensitive soft key to confirm the removal of all the feature keys. • Press the No context-sensitive soft key to return to the previous screen without removing the feature keys. 6.
Feature keys Remove individual programmed feature keys by using the Bulk context-sensitive soft key: 1. Choose one of the following: • Press the Bulk context-sensitive soft key. • Press the Back context-sensitive soft key to return to the previous step. 2. Press the Up/Down navigation key to highlight 2. Feature key removal and press the Select contextsensitive soft. The Program Key screen opens listing all the feature keys. See Feature key screen on page 179. 3.
Additional features OR Press the Back context-sensitive soft key to return to the previous menu Creating a feature key using the Copy key You can create a feature key for Speed Dial, Call Forward, or Send IM by pressing the Copy fixed key when you are viewing any of the following: • a highlighted entry in an Address Book list • a highlighted entry of your Call Inbox or Call Outbox To designate a feature key by using the Copy key: 1.
Using Call Forward 5. Use the dialpad to enter the label for the feature key. 6. Press the Next context-sensitive soft key to continue.
Additional features user who receives the forwarded call knows that the call is forwarded from you, who the call is from, and any subject message that is included. Note: Not all service providers display forwarded calls as described. Contact your system administrator or service provider for more information about Call Forward. The following figure is an example of an incoming call display for an incoming call.
Using Call Forward Call Forward reminder signal When you forward your calls to another user or IP Deskphone, you have the option to program the IP Deskphone to remind you that incoming calls can be forwarded. This notification is an audible signal you hear when you go off hook and a change to the ring pattern when a call is incoming. To activate or deactivate this notification: 1. Press the Prefs context-sensitive soft key, select Feature Options, and select Call Fwd Notification from the menu. 2.
Additional features 3. Choose one of the following: • Press the Forwrd context-sensitive soft key to accept the number and return to the Services Menu. • Press the Clear context-sensitive soft key to clear the input line. • Press the Back context-sensitive soft key to cancel the input and return to the Services menu. Deactivate Call Forward To deactivate Call Forward: Choose one of the following: • Press the Disable context-sensitive soft key to deactivate Call Forward and return to the Services Menu.
Configuring Do Not Disturb 2. Choose one of the following: • Press the Enable context-sensitive soft key to configure the IP Deskphone to Do Not Disturb. • Press the Back context-sensitive soft key to return to the previous menu. 3. Press the Ok context-sensitive soft key to return to the Services menu. Disable Do Not Disturb To disable Do Not Disturb: 1. Choose one of the following: • Press the Disable context-sensitive soft key to configure Do Not Disturb.
Additional features Configuring a Presence state You can configure a presence state to enable other users to see information about your availability. You can select from a list of pre-made messages or create a new message to display for your presence state. To configure a Presence state: 1. Press the Presnce context-sensitive soft key (press the More… context-sensitive soft until Presnce appears). 2.
Configuring a Presence state 5. Select one of the following Presence states: • Appointment • Away • Breakfast • Busy • Dinner • Holiday • In-Transit • Looking For Work • Lunch • Meal • Meeting • On The Phone • Performance • Permanent Absence • Playing • Presentation • Shopping • Sleeping • Spectator • Steering • Travel • TV • Vacation • Working • Worship • Unknown Note: You can create your own Presence messages to appear on screen, which become available when you program a feature key as a shortcut. 6.
Additional features • Press the Select context-sensitive soft key to select the Presence state and move to the confirmation screen. • Press the Add context-sensitive soft key to enter a custom note. For more information, see Adding a new Presence state message on page 204. • Press the Back context-sensitive soft key to return to the previous step. 7. Press the OK context-sensitive soft key to confirm the Presence state selection.
Configuring Privacy settings 5. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 6. Use the dialpad to enter a new Presence state message. 7. Choose one of the following: • Press the Ok context-sensitive soft key to confirm the entry and complete the procedure. • Press the Back context-sensitive soft key to return to the previous step.
Additional features 2. Press the Up/Down navigation key to highlight one of the following: • None (no restriction) • Name (restricts only the name) • Address (restricts only the address) • All (restricts name and number) 3. Choose one of the following: • Press the Change context-sensitive soft key to change the Incoming Privacy restriction to the highlighted restriction. • Press the Back context-sensitive soft key to return to the previous menu without implementing any changes.
Multiple Appearance Directory Number • Press the Change context-sensitive soft key to change the Outgoing Privacy restriction to the highlighted restriction. • Press the Back context-sensitive soft key to return to the previous menu without implementing any changes. Multiple Appearance Directory Number Multiple Appearance Directory Number (MADN), also known as Bridge Line Appearance, and using Single Call Appearance (SCA) allows multiple IP Deskphones to appear as a single line to the caller.
Additional features Figure 38: MADN SCA shared line not active Figure 39: MADN SCA shared line active Audio Codecs This feature allows you to specify a codec to which you can switch to during an active call. You can use the Preferences menu to modify the order of preference of the codecs between calls. 208 Avaya 1165E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
PC Client softphone interworking with the IP Deskphone You can select an audio codec by name during a call, or while the handset is idle. The Audio Codecs feature also gives you control over the audio configuration that is used for inbound and outbound calls. To change the codec while on the call, select Audio > Change codec, and then press OK. The following context-sensitive soft keys are available on the Audio Codes page: • Ok — to view the Audio Codec Selection screen.
Additional features This feature allows you to control a call coming to the IP Deskphone using a softphone client on the PC. The call data is actually sent and received by the IP Deskphone. This feature does not support the Copy context-sensitive soft key. Answer-Mode Settings For an Avaya 1165E IP Deskphone to automatically be answered on your PC Client softphone, you must pre-grant authorization to the user or user groups who are making the request for an automatic answer.
Automatic remote software updates > The following options are available for theAddress Info page while adding or editing an address: • Save — to save the entered domain and SIP address into the list and displays the list. • abc/123 — to change between alphanumeric and numeric entry. • Clear — to erase all entered characters. • Back — to return to the previous screen. The Allow Addresses screen displays the domains and SIP addresses in a list.
Additional features Busy Lamp Field The Busy Lamp Field (BLF) feature is an alternate presence-monitoring mechanism for the IP Deskphone that allows presence functionality on proxies that support BLF. BLF is an icon state for a corresponding Speed Dial key on an IP Deskphone; the icon state tells you if another extension connected to the same SIP server is busy. You do not enable or disable this feature; BLF is configured by your system administrator.
Chapter 15: Multiuser The Multiuser feature allows multiple SIP user accounts to be active on the IP Deskphone at the same time. This allows a single IP Deskphone to be shared among multiple users each with their own account, allowing each user to receive calls without logging off other users. You can have multiple user accounts (for example, a work account and a personal account) active at the same time on the same IP Deskphone.
Multiuser Automatic login on page 214 Additional logins The Login command in the System menu allows you to register additional accounts. Note: You cannot change the language in a secondary login. The following figure shows the secondary login screens. Figure 41: Secondary Login screens You can specify the line key to which the new account is associated. By default, the first unused key is selected.
Logging out accounts in the same way. For more information about different autologin scenarios, see Primary account logout on page 215. Logging out The logout command prompts you to select an account, asks for confirmation, then proceeds to log out the account. Logging out an account frees the corresponding Line key. Logging out does not require a password. For more information about logging out, see Logging off from the IP Deskphone on page 61 The following figure shows the logout screens.
Multiuser secondary account takes precedence; it is logged in, and the feature key acts as a line key. If the account is logged out manually, the programmed feature key becomes available. Secondary account logout You can log out of a secondary account by selecting the secondary account in the Logout Select User screen. This causes the secondary account to be removed from the autologin list. If you restart the IP Deskphone, the secondary account is not logged back in.
Upgrade impacts to user profiles Upgrade impacts to user profiles In previous releases of the IP Deskphone software, user profiles were associated to user names rather than accounts; one user profile could be associated with multiple user names. After the IP Deskphone is upgraded to SIP Release 3.x or later software, the IP Deskphone may contain user profiles with old user name associations.
Multiuser The primary account is always associated to the first (bottom-right) line key of the IP Deskphone. If you are a secondary user, the order of the next available line key is from bottom to top and right to left on the IP Deskphone, followed by the keys on the Expansion Module from bottom to top and right to left.
Making a call • If there is a call for the account, a phone icon shows the state of the call whether it is on hold, or ringing. • If there is more than one call, the state of the most active call is displayed. Missed incoming calls and new voice mail messages for the account are indicated with an icon. This supplements the nn missed calls message on the idle screen and the red LED, which cannot provide per-account information.
Multiuser While the outgoing call is ringing, the selected account is displayed on screen on a From: line. Receiving a call When you receive an incoming call, the displayed information shows which account the call is intended to reach. The line key of the corresponding account displays an incoming call icon.
Instant Messages After you create an ad-hoc conference, you can join additional calls into the same conference. You cannot create more than one ad-hoc conference at a time. Three-way calls can join any two calls, regardless of the account. The service package of the account to which a call is associated determines which operations (for example, Call Park) are available on that call. After you have established a 3-way call, the Join functionality becomes unavailable until the 3-way call is terminated.
Multiuser the Address Book in select mode (for example, while dialing, or selecting an item for a speed dial key) accesses the address book of the latest user account used on the address-input screen. Modifying settings A number of preferences, in particular Voice Mail and IM settings, are per-account. The main Preferences menu includes a User Settings entry. Selecting this entry prompts you to select a registered account.
Programmable keys press the line key of the secondary account to obtain a dial prompt, and then press the VMail context-sensitive soft key. Waiting voice mail messages are reported in two ways: • The red LED is lit if any account has a waiting message. • A special icon (a shaded envelope) is displayed on the line key of each account with a waiting message (unless the account is in a call). Remembering settings after logout For each profile, up to 24 sets of per-account settings are always remembered.
Multiuser Inbox, Outbox, IM log There is a single Inbox, a single Outbox and a single Instant Message log for each profile. The detailed view of the call log entry indicates the local account associated to each entry; that is, the source of outgoing calls and the target of received calls. The following figure shows an example of the Inbox in Call Details view.
User status Accessing the Address Book in Selection mode always accesses the address book of the current account. For example, after obtaining a dial prompt by pressing Line Key 2, pressing the Directory key accesses the address book of the account associated to Line Key 2. The network-based directory of the appropriate account is accessed only if it is available; otherwise, the local address book is used. The network-based address book of secondary users can only be accessed in Selection mode.
Multiuser active, a message indicating Call Forward cannot be activated displays. If Call Forward mode is already active, then you are prompted whether to deactivate it. • If you select the forward all option, then all accounts are configured in Call Forward mode using the provided target. DND mode is deactivated for all accounts. If accounts are already in Call Forward mode for a different target, they are updated to use the new target.
Notifications • If the account is already configured to the programmed presence state, then the account is configured back to the Connected presence state. • If not, the account is configured to the programmed presence state. After the all accounts Presence programmed key is pressed: • If all accounts are already configured to the programmed presence state, then all accounts are configured to the Connected state. • If not, all accounts are configured to the programmed presence state.
Multiuser Figure 46: Per-account notifications It is possible for the same event to occur for multiple accounts at the same time. In this case, they are displayed one after the other. Account selection There are a number of scenarios where you are prompted to select an account (for example, logout, per-account settings, programming keys). These scenarios fall into two categories: 1. Prompts where exactly one account must be selected 2.
Chapter 16: Advanced features Viewing the IP Deskphone information To view the Phone Information for the IP Deskphone, press the Services hard key and select Phone Information from the menu. You can view the following information: • Load Ver • Software • E.M Software • Presence • FeatActv • Srv Pkg Location Press the Details soft key to show: • Primary User • Primary Domain • MAC • IP • License server - Status Press the Back soft key to go back to the Phone Information screen.
Advanced features Related topics: Accessing the Services menu on page 230 Checking for Updates on page 230 Resetting the IP Deskphone on page 231 Erasing the user data on page 232 Accessing the Services menu Some of the system features require your user password. You must consult with the system administrator or service provider before you can access some of the features. To access the services menu: Press the Services hard key. The 1165E IP Deskphone displays the following menu: 1.
Viewing the IP Deskphone information Caution: You must not request a provisioning update while on an active call because the phone may reboot during processing of the received configuration data. While the phone checks for an update, it activates Do Not Disturb (DND). When the update is finished, DND is deactivated. To check for the latest update: 1. Press the Services fixed key. 2. Select Check For Updates. 3. Press the Select context-sensitive soft key. 4.
Advanced features 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input. 4. Use the dialpad to enter your password 5. Choose one of the following: • Press the Ok context-sensitive soft key. • Press the Back context-sensitive soft key to return to the previous menu. The IP Deskphone prompts you with Reset Phone? 7. Choose one of the following: • Press the Yes context-sensitive soft key to proceed.
Viewing the IP Deskphone information 5. Logs — ECR-log file, SIP-log files and its archives. 6. System file — IP Deskphone system configuration file (deleting this file returns the IP Deskphone to the factory default configuration settings.) You can delete some or all of these files. The deletion of files is often necessary when the IP Deskphone is redeployed to a different user. Note: Your phone configuration can prohibit you from deleting files.
Advanced features 6. Press the Up/Down navigation key to highlight one of the following: • Profiles • Sounds • Languages • System file • All files 7. Choose one of the following: • To enter the selected folder, press the Select context-sensitive soft key. • To delete contents of the selected folder, press the Delete context-sensitive soft key. Note: Note: Folders cannot be deleted because they are on the IP Deskphone.
Viewing the IP Deskphone information 2. Choose one of the following: • Press the Delete context-sensitive soft key to delete the highlighted user profile from the list. • Press the Back context-sensitive soft key to return to the previous menu. 3. Log off or restart the IP Deskphone to complete the process. To delete a sound file: 1. Press the Up/Down navigation key to highlight the sound file you want to delete. 2.
Advanced features 2. Choose one of the following: • Press the Delete context-sensitive soft key to delete the highlighted language file from the list. • Press the Back context-sensitive soft key to return to the previous menu. To delete a log file: 1. Press the Up/Down navigation key to highlight the log file you want to delete. 2. Choose one of the following: • Press the Delete context-sensitive soft key to delete the highlighted log file from the list.
Network menu To delete all files: 1. Choose one of the following: • Press the Next context-sensitive soft key to delete the system file and user profile. • Press the Back context-sensitive soft key to return to the previous menu. 2. Log out or restart the IP Deskphone to complete the process. Network menu In most cases, the system administrator is the only person authorized to access the Network menu and to use an administration password to access the items.
Advanced features To access the Network menu: 1. Choose one of the following: • Press the Services fixed key twice quickly. • Press the Prefs context-sensitive soft key, and then select Network from the menu. Note: You need to enter an administration password to access the Network menu items. USB flash drive A standard USB flash drive can be used for the following: • To expand the hardware storage in the IP Deskphone.
USB flash drive Figure 47: USB devices: USB port disabled screen If the USB port is not disabled, then the USB menu displays information on all USB devices attached, even if the device is locked. An unsupported device is enumerated if it is attached to the IP Deskphone. To ensure you know about the USB lock status, the USB device information is followed by status information about supported USB devices.
Advanced features Customizable banner for login If a login banner with login banner text is configured, the IP Deskphone displays the banner text on the screen as the user logs on. Changing the IP Deskphone configured language does not change the banner text language. The banner appears only for the primary user of an IP Deskphone. In a multiuser configuration, even when the banner text is enabled, the banner does not appear to the secondary user logins.
Phone Information - Details screen Note: To hide information that is protected, the administrator can disable the Details contextsensitive soft key on the main Phone Information screen. If the Details context-sensitive soft key is disabled, you cannot view details on the Phone Information - Details screen. If the Details context-sensitive soft key is enabled, you can view the Phone Information Details screen.
Advanced features Screensaver/screen lock You can lock the display of the IP Deskphone using a timed Screensaver/ Lock. When the screensaver is active, it clears the programmed keys of the plugged-in Expansion Module. If you have logged into the IP Deskphone, then you are not logged out, but the line key label clears and makes the IP Deskphone inactive. The ScrnSvr context-sensitive soft key is located on the idle screen.
Screensaver/screen lock background image to use, and the banner text to display when the screensaver/lock is active. The following figure shows the Screensaver settings screen. Figure 52: Screensaver settings screen The following items are displayed: • Mode — to enable or disable the screensaver and choose if the screensaver is to be password protected. • Delay — to configure the time delay before the screensaver is invoked.
Advanced features Figure 53: Screensaver Mode setting screen Choose one of the following screensaver configuration options: 1. Disable — to disable the screensaver. 2. Enable (no password) — to enable the screensaver with password-free mode. 3. Enable (with password) — to enable the screensaver with password mode. Press Select to select the currently highlighted setting. Press Back to exit the Screensaver Mode menu. Note: Some options may not appear, depending on configuration.
Screensaver/screen lock Enable (no password): Enabling the screensaver in no password mode displays a message confirming your selection. The following figure displays the Screensaver Enabled (no password) message screen. Figure 55: Screensaver enabled message Note: If the device configuration does not allow the use of a password-free screensaver, this menu option is not available to you.
Advanced features Figure 56: Screensaver password screen To configure a password: 1. Press the Set context-sensitive soft key. This context-sensitive soft key appears only if the phone configuration allows the setting of user-defined passwords. Pressing this key invokes a password definition screen that allows you to configure a password.
Screensaver/screen lock Figure 57: Screensaver locked screen If Reboot is performed while screensaver is displayed If you reboot the IP Deskphone when there is an active screensaver: • If you have enabled autologin, then the screensaver remains active after the IP Deskphone reboots and completes the login. • If you have not enabled autologin, then the screensaver setting remains enabled, but not active, after you log back into the IP Deskphone manually.
Advanced features If you make an emergency call while the screensaver is active, the call is placed using the primary user. An incoming call displays caller ID and allows you to answer the call. The Unlock contextsensitive soft key appears on the screen and you can unlock the IP Deskphone after answering the call. You cannot make outgoing calls except an emergency call, and cannot view IMs or the Friends list until you unlock the IP Deskphone.
Background image Figure 58: Display menu Selection of the Background Image menu item takes you to a new display list that contains all the available image files on the Flash File System. Related topics: Selecting an image screen on page 249 Selecting an image screen You can select a background image from a list of images currently stored on the Flash File System (FFS) of the IP Deskphone. 1. Press the Prefs context-sensitive soft key, then choose Display > 4. Background Image.
Advanced features Figure 59: Images screen 2. Highlight the desired image. 3. Press Select to select the currently highlighted image or press Back to dismiss the Images screen. After you select the background image you want to use, a confirmation screen appears, displaying the selected image in the background and a message to press OK to keep the selected image. An example is shown in the following figure. Figure 60: Background image confirmation screen 4.
Service Package Group Support Service Package Group Support The Service Package Group Support feature can help you program feature keys on an expansion module. You can view the Group Support feature in the feature key programming user interface and in the Friends list interface of the Address book. You can use to the Service Package Group Support feature to help you do the following: • bulk-create feature keys, such as Speed Dial keys, based on one of your existing Directory Address Book groups.
Advanced features 1. From the idle screen, press the Prefs contextsensitive soft key (press the More… context-sensitive soft key until you see Prefs). 2. Press the Up/Down navigation key to highlight Feature Options, then choose Feature keys. The main feature key programming screen appears. 3. Press the Bulk context-sensitive soft key. The Program Key Bulk commands screen appears 4. Press the Up/Down navigation key to highlight Feature key creation. 5. Press the Select context-sensitive soft key.
Service Package Group Support 8. Press the Up/Down navigation key to highlight the source data for the bulk key creation. You can choose one of the following options: • Friends • Groups (if you have existing groups in your address book) • Address Book 9. Press the Select context-sensitive soft key. • If you choose Friends, the bulk key creation process begins. • If you choose Address Book, the bulk key creation process begins.
Advanced features Note: After you select from one of your existing groups, the bulk creation of the keys happens automatically. View the existing groups you have in your Address Book To view the existing groups you have in your Address Book: 1. When the IP Deskphone is in the idle mode, press the Directory fixed key to access your Address Book. 2. Press the Filter context-sensitive soft key to filter the list of entries displayed in your Address Book.
Service Package Group Support 6. Choose one of the following options: • Press the View context-sensitive soft key to display the address book entry details for the selected entry. • Press the All context-sensitive soft key to return to the main address book screen (no filtering) • Press the Edit context-sensitive soft key to modify or delete an entry. • Press the Back context-sensitive soft key to dismiss the screen and return to the filter selection screen.
Advanced features 2. Press the Add context-sensitive soft key. 3. Choose one of the following: • Use the dialpad to enter a name for the new contact and press the Next contextsensitive soft key to continue. • Press the Back context-sensitive soft key to return to the previous menu. 4. Choose one of the following: • Use the dialpad to enter a telephone number or SIP address (URI) for the new contact. Press the Next context-sensitive soft key to continue.
Service Package Group Support 5. Do one of the following to complete the entry: • Press the Yes context-sensitive soft key to add the new entry to an address book group. • Press the No context-sensitive soft key to add the entry to the address book without adding it to a group. • Press the Back context-sensitive soft key to return to the previous menu. Note: If you choose to add the new contact to a group, a list of all your existing groups is displayed, and the screen prompts you to select a group. 6.
Advanced features Add a new group To add a new group: 1. From the Select Group screen, press the Add context-sensitive soft key. 2. Choose one of the following: • Use the dialpad to enter the group name, and then press the Ok context-sensitive soft key. Note: If the name of the new group already exists, an error screen appears. • Press the Back context-sensitive soft key to return to the previous menu.
Speed Dial List Note: Only entries in the Speed Dial List can be context sensitive, not all speed dial keys/ individual feature keys. A Speed Dial key or one included in a Speed Dial List can cause a call that was placed on hold (when invoked) to be un-held automatically (when call completes), based on a new value that must be configured when a Speed Dial key is created or configured. The following figure displays the feature key used by the Speed Dial List.
Advanced features Speed Dial List screen You can select the provisioned Speed Dial List entries from the Speed Dial List screen. The following figure is an example of the Speed Dial List screen with the list entries. Figure 62: Speed Dial List screen The Speed Dial List screen displays all the Speed Dial List entries provisioned. The displayed Speed Dial List items are based on the provisioned list as well as the current Idle/Mid-call state of the IP Deskphone.
USB flash memory device support • A is talking to B when A invokes their Speed Dial List and selects an entry. • Selection/invocation of a Speed Dial List entry places the A-B call on hold and places an outgoing call to the URI specified in the Speed Dial List entry; for example, C. • When the A-C call completes, if the Auto-Retrieve flag is enabled for the Speed Dial, then the IP Deskphone attempts to take call A-B off hold.
Advanced features After you select the File Manager menu by choosing the Services menu, you can navigate to the IP Deskphone file system and any USB drives attached. From there, you can either copy a file from the IP Deskphone onto the USB drive or copy a file from the USB drive to the IP Deskphone. If you select File Manager, and there are no USB drives plugged into the IP Deskphone, the root screen of the IP Deskphone file system is displayed.
USB flash memory device support Figure 65: Select Device screen The following are the options available for the Select Device screen: • Select — to enter the selected device. • Exit — to dismiss the file manager and return to the Services menu.
Advanced features Figure 66: Examples of File Manager device browsing screens Note: The context-sensitive soft keys change based on the selected item on the screen. 264 Avaya 1165E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
USB flash memory device support The File Manager browsing screen provides the following options: • Select — to enter into the selected folder. • Back — to return to the previous screen • Delete: - If you select a file to delete, the screen prompts to confirm deletion and then deletes the file. If you do not respond to the deletion prompt in 15 seconds, deletion is cancelled.
Advanced features Figure 67: Select Destination confirmation prompt The following are the options available for the Select Destination screen. • OK — to go to the screen where you select a folder. • Back — to return to the previous screen. After you have confirmed that you want to send a file from the IP Deskphone to the USB drive, the Select Destination screen appears, as shown in the following examples: 266 Avaya 1165E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
USB flash memory device support Figure 68: Select Destination screen Note: The context-sensitive soft keys change based on the selected item on the screen.
Advanced features • Select — to enter the selected folder. • Done — to configure the current location as the destination for the send and initiates copy operation. • Back — to return to the previous screen. Related topics: File Manager on page 268 USB scenarios on page 268 File Manager This section provides some general information about File Manager Changing levels: Selection of the ..
USB flash memory device support 3. Select Flash Disk device. The contents of the USB drive are displayed. 4. Select the file you wish to copy and then press Send. You are prompted to select the device to where you want to send the selected file. 5. Select the IP Deskphone as the destination device. The file is validated based on the file extension and the passing of the validation routines, and a handler is called for the file.
Advanced features Figure 70: Sample failure message for File Manager operation Copying the ring tone from the IP Deskphone to the USB drive 1. Log into the IP Deskphone and plug the USB flash drive into the USB port of the IP Deskphone. 2. Press the Services hard key and choose File Manager. 3. Select the IP Deskphone from the Select Device screen. The contents of their IP Deskphone are displayed. 4. Navigate to the Sounds folder. 5. Select the file you require and press Send.
Chapter 17: Visual indicators The IP Deskphone uses visual indicators or cues to indicate incoming calls and messages. The display icons on the IP Deskphone also indicate the current call state, the status of Inbox calls, and Instant Messages (IMs), and the Presence state of contacts designated as Friend. Display screen icons The following tables list the display icons of the IP Deskphone.
Visual indicators Component Icon Send IM Table 18: Display screen icons — Instant Messaging Component Icon New, Unread Read Replied to Sent/forwarded Table 19: Display screen icons — Inbox Component Icon Incoming Call Answered Incoming Call Missed, New Incoming Call Missed, Reviewed Table 20: Display screen icons — Presence Component Icon Terminated Connected Inactive Unavailable Busy or Offline Active Available On the Phone 272 Avaya 1165E IP Deskphone with SIP Software User Guide Comments?
Visual Alerter/Message Waiting Indicators Component Icon Unknown Visual Alerter/Message Waiting Indicators The red LED light at the top right of the IP Deskphone lights to indicate incoming calls or when a caller leaves you voice mail. The blue LED light at the top left of the IP Deskphone lights to indicate when you receive a new Instant Message. The following table lists the visual indicator and the LED status.
Visual indicators 274 Avaya 1165E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
Chapter 18: Third party terms Third Party Terms for Avaya 11xx 12xx sw Release 3.0 through 4.0 (Aug - Nov 2010) Certain portions of the product ("Open Source Components") are licensed under open source license agreements that require Avaya to make the source code for such Open Source Components available in source code format to its licensees, or that require Avaya to disclose the license terms for such Open Source Components.
Third party terms available to the public for use. The National Library of Medicine and the U.S. Government have not placed any restriction on its use or reproduction. * Although all reasonable efforts have been taken to ensure the accuracy and reliability of the software and data, the NLM and the U.S. Government do not and cannot warrant the performance or results that may be obtained by using this software or data. The NLM and the U.S.
Third Party Terms for Avaya 11xx 12xx sw Release 3.0 through 4.0 (Aug - Nov 2010) that you have the freedom to distribute copies of free software (and charge for this service if you wish), that you receive source code or can get it if you want it, that you can change the software or use pieces of it in new free programs; and that you know you can do these things. To protect your rights, we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights.
Third party terms considered independent and separate works in themselves, then this License, and its terms, do not apply to those sections when you distribute them as separate works. But when you distribute the same sections as part of a whole which is a work based on the Program, the distribution of the whole must be on the terms of this License, whose permissions for other licensees extend to the entire whole, and thus to each and every part regardless of who wrote it.
Third Party Terms for Avaya 11xx 12xx sw Release 3.0 through 4.0 (Aug - Nov 2010) obligations under this License and any other pertinent obligations, then as a consequence you may not distribute the Program at all. For example, if a patent license would not permit royaltyfree redistribution of the Program by all those who receive copies directly or indirectly through you, then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program.
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Third Party Terms for Avaya 11xx 12xx sw Release 3.0 through 4.0 (Aug - Nov 2010) 2. Altered versions must be plainly marked as such and must not be misrepresented as being the original source. 3. This Copyright notice may not be removed or altered from any source or altered source distribution. The Contributing Authors and Group 42, Inc. specifically permit, without fee, and encourage the use of this source code as a component to supporting the PNG file format in commercial products.
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Third party terms T-Rex The following component is licensed under the T-Rex license: T-Rex T-Rex License Copyright (C) 2003-2004 Alberto Demichelis This software is provided 'as-is', without any express or implied warranty. In no event will the authors be held liable for any damages arising from the use of this software.
Glossary 3-way Call The 3-way Call feature joins two calls on your IP Deskphone into one 3way call. You and two other callers can speak together. Alphanumeric Dialing Alphanumeric dialing refers to the spelling of names or words by entering alphabetic characters collocated with the numbers on the numeric dialpad of your Avaya 1165E IP Deskphone. Call Decline This is a feature that you can use to decline a call, which includes an option to send a reason for declining the call.
Copy key Copy key This is a fixed key used to copy entries to your Address Book, Speed Dial Key, Send IM Key, and Call Forward key. Date/Time display The IP Deskphone shows the current date and time when the telephone is in an idle state. Directory Number (DN) This is a telephone number you enter to initiate a call; for example, (555) 555-5555. Domain This is the IP address to which the IP Deskphone connects when you log on.
SIP Address Indicator This is an LCD or an LED signal that indicates the status of a feature by the flash, blink, steady on, or off. Message/Inbox This is a fixed key on your IP Deskphone that connects to your Call Inbox. Multiple Appearance Directory Number (MADN) When multiple phones are configured with a MADN Single Call Appearance (SCA), they appear as a single Directory Number (DN). Mute This is a fixed key used to listen to a call without transmitting.
Soft keys, context-sensitive Soft keys, contextsensitive This is a set of four programmed keys directly beneath the display area. You use these keys to access and select menu items. The key names change depending on the state of the display screen. Speed Dial A user-defined feature key that you press to dial a pre-programmed SIP address or telephone number. User interface This consists of screen displays that interact with the end user as a result of an action or event.
Index Numerics Busy Lamp Field feature ...........................................212 3-way calling ............................................................. 159 C A Cable unplugged, multiuser ...................................... 216 Call Decline Reason, create and add ....................... 106 Call Decline Reason, delete ..................................... 107 Call Decline Reason, edit ......................................... 108 Call Decline Reason, new ....................................
Configuring Do Not Disturb .......................................200 Configuring IM audible alert ......................................143 Configuring IM automatic pop-up ............................. 141 Configuring Instant Messaging ................................. 141 Configuring Instant Messaging pop-ups ................... 142 Configuring Privacy settings ..................................... 205 Configuring the Avaya 1165E IP Deskphone ............. 65 Confirmation logon screen ....................
Instant Message, initiating a call from ...................... 148 Instant Message, replying to .....................................147 Instant Message, viewing the content of .................. 147 Instant Messages, accessing ................................... 146 Instant Messages, multiuser ..................................... 221 Instant Messaging .................................................... 141 Instant Messaging pop-ups, configuring ................... 142 Instant Messaging, configuring .....
R Receiving a call ........................................................ 101 Receiving a call, multiuser ........................................ 220 Receiving intercom calls ........................................... 110 Receiving paging calls .............................................. 110 reconnecting, with multiple logins ............................. 216 Redirecting an incoming call .....................................102 Release a call on hold ..............................................
