User Guide

1. Retrieve the call on hold.
• Press the Line key beside the flashing LCD
indicator.
OR
• Press the Hold fixed key.
2. Press the Goodbye fixed key.
Multiple calls On Hold
When you have more than one call on hold, use the navigation key to highlight a call on the
LCD screen. You can perform an action with that call by using the context-sensitive soft keys
on the In-call menu list. The context-sensitive soft keys displayed vary, depending on the type
of call that is currently selected. For example, a held call has the Activate context-sensitive
soft key instead of the Audio context-sensitive soft key.
When you highlight a call that is not active, you can retrieve the call from on hold and make it
active by pressing the Activate context-sensitive soft key. You can also join the call with the
active call to create a 3-way calling session. See
Using 3-way calling on page 159.
Multiple calls In-call mode
When the IP Deskphone has multiple calls connected at the same time, you can access the
menu items shown in the following figure.
Figure 27: Multiple calls In-call display screen with context-sensitive soft key menu list
The Join context-sensitive soft key appears when there are multiple calls on the IP Deskphone
that can be joined for a conference call or 3-way calling.
While on an active call
154 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013
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