Avaya 1210 IP Deskphone User Guide Avaya Communication Server 1000 Document Status: Standard Document Version: 07.
© 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.
written consent of Avaya can be a criminal, as well as a civil offense under the applicable law. Third-party components “Third Party Components” mean certain software programs or portions thereof included in the Software that may contain software (including open source software) distributed under third party agreements (“Third Party Components”), which contain terms regarding the rights to use certain portions of the Software (“Third Party Terms”).
Revision history Revision history March 2013 Standard 07.01. This document is up-issued to support Avaya Communication Server 1000 Release 7.6. May 2011 Standard 06.04. This document is up-issued to reflect changes in global power supply information. March 2011 Standard 06.03. This document is up-issued to reflect changes in the procedures for cancelling Call Forward. December 2010 Standard 06.02. This document is up-issued to support UNIStim 5.0 and Avaya Communication Server 1000 Release 7.5.
Revision history UNIStim 4.0 features , UNIStim 4.0 Release 6.0 documentation is also used for Release 5.5. May 2009 Standard 03.01. This document is up-issued to support CS 1000 Release 6.0. February 2009 Standard 02.02. This document is up-issued to support CS 1000 Release 5.5 UNIStim 3.0. This document reflects updates made to support the IP Phone 1210. April 2008 Standard 02.01. This document is up-issued to support Communication Server 1000 Release 5.5 for UNIStim 3.0. April 2008 Standard 01.08.
Revision history January 2008 Standard 01.04. This document is up-issued to support Communication Server 1000 Release 5.5 and to contain updates to the document. December 2007 Standard 01.03. This document is up-issued to support Communication Server 1000 Release 5.5 and to contain updates to the document. December 2007 Standard 01.02. This document is up-issued to support Communication Server 1000 Release 5.5 and to reflect changes to the images. December 2007 Standard 01.01.
Revision history 7
Contents Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Feature overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Regulatory and safety information . . . . . . . . . . . . . . . . . . . 17 DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . . 24 Customer service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Using your Avaya 1210 IP Deskphone . . . . . . . . . . . . . . . .
Contents Adjusting volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . . 48 Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Selecting date and time format . . . . . . . . . . . . . . . . . . . . . . . . 50 Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 51 Selecting a local dialpad tone . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Operating your Avaya 1210 IP Deskphone . . . . . . . . . . . . 75 Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Using the telephone dialpad . . . . . . . . . . . . . . . . . . . . . . . 75 Using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Managing calls while busy at work . . . . . . . . . . . . . . . . . . . . 105 Using Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Hotel applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . 106 Paging features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Using Call Page Connect to make an announcement . . 108 Using Radio Page . . . . . . . . . . . . .
Contents Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 13
Welcome Welcome Your Avaya 1210 IP Deskphone brings voice and data to your desktop. Avaya 1210 IP Deskphone can directly connect to a Local Area Network (LAN) through an Ethernet connection.
Welcome - Services - Applications • wall-mountable • LCD display screen • high-quality speaker phone • volume control keys to adjust the ringer, speaker, handset, and headset volume • hearing aid compatibility • 10/100 Ethernet ports - one Ethernet port for LAN connection - one Ethernet port for optional PC connection • Power over Ethernet (POE) or power through a supported AC adapter • support to Network Diagnostic Utility • Accessory Expansion Module (AEM) port to connect the Expa
Welcome Figure 1: Avaya 1210 IP Deskphone 16
Regulatory and safety information Regulatory and safety information This equipment has been tested and complies with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used according to the instructions, can cause harmful interference to radio communications.
Regulatory and safety information Jurisdiction Standard Description United States UL 60950-1 ITE equipment - Safety - Part 1: General requirements Canada CSA 60950-1-03 ITE equipment - Safety - Part 1: General requirements European Community EN 60950-1 +A11 ITE equipment - Safety - Part 1: General requirements Australia/New Zealand AS/NZS 60950.
Regulatory and safety information Table 1: EMC compliance for various jurisdictions (Part 2 of 2) Jurisdiction European Community Standard Description EN 55022 Class B Emissions: Information technology equipment - Radio disturbance EN 55024 Information technology equipment - Immunity characteristics Limits and methods of measurement EN 61000-3-2 Limits for harmonic current emissions (equipment input current <= 16 A per phase) EN 61000-3-3 Limitation of voltage fluctuations and flicker in low-volt
Regulatory and safety information Table on page 20 shows the Safety compliance for various jurisdictions. Table 2: Safety compliance for various jurisdictions Jurisdiction Standard Description United States UL 60950-1 Safety of Information Technology Equipment Canada CSA 60950-1-03 Safety of Information Technology Equipment European Community EN 60950-1 ITE equipment - Safety - Part 1: General requirements Australia/New Zealand AS/NZS 60950.
Regulatory and safety information Table 3 lists EMC compliance for various jurisdictions Table 3: EMC compliance Jurisdiction Standard Description United States FCC CFR 47 Part 15 Class A Emissions: FCC Rules for Radio Frequency Devices (see Notes 1 and 2) Canada ICES-003 Class A Emissions: InterferenceCausing Equipment Standard: Digital Apparatus Australia/New AS/NZS 3548 Class A Emissions: Information Zealand CISPR 22 technology equipment - Radio disturbance European Community EN 55022 Class A
Regulatory and safety information The user should not make changes or modifications not expressly approved by Avaya. Any such changes could void the user’s authority to operate the equipment • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/ TV technician for help.
Regulatory and safety information Table 4: Safety standards (Part 2 of 2) Jurisdiction Standard European Community EN 60950-1 +A11 ITE equipment - Safety - Part 1: General requirements Australia/New AS/NZS Zealand 60950.1:2003 Mexico Description Safety of Information Technology Equipment NOM approvals Other US/Canada: • FCC Part 68 Hearing Aid Compatibility (HAC) • IC CS-03 HAC This equipment complies with the CE Marking requirements.
Regulatory and safety information DenAn regulatory notice for Japan Connecting Power Use only Avaya-approved Limited Power Source 48 VDC 520 mA (FSP Group Inc. Model: FSP025-1AD207A) with the IP Deskphone. Connecting to the Local Area Network Severe damage to your IP Deskphone can occur if you plug the phone into an ISDN connection. Consult your system administrator to ensure you plug your Avaya 1210 IP Deskphone into a 10/100 BaseT Ethernet jack.
Regulatory and safety information Location Avaya recommends that you install your Avaya 1210 IP Deskphone away from direct sunlight.
Customer service Customer service Visit the Avaya Web site to access the complete range of services and support that Avaya provides. Go to www.avaya.com or go to one of the pages listed in the following sections.
Customer service 27
Using your Avaya 1210 IP Deskphone Using your Avaya 1210 IP Deskphone After you familiarize yourself with the Avaya 1210 IP Deskphone features, you can start to use the phone. This section describes how to use the Avaya 1210 IP Deskphone. Getting started The following section introduces the important details of the Avaya 1210 IP Deskphone. Carefully read every section before you operate the new Avaya 1210 IP Deskphone.
Using your Avaya 1210 IP Deskphone CAUTION Use your Avaya 1210 IP Deskphone in an indoor environment only. Avaya 1210 IP Deskphone display Your Avaya 1210 IP Deskphone display is divided into two display areas: • The upper display area is for information such as caller number, caller name, feature prompt string, user-entered digits, date and time (or call timer, if provisioned in the Telephone Options menu), telephone information, and special text messages from your administrator.
Using your Avaya 1210 IP Deskphone Fwd Fwd More. (Volume +) (Volume -) Context-sensitive soft keys are below the LCD. The soft key label is dynamic and depends on the active feature. The label length is a maximum of six characters. A triangle before a soft key label, indicates the feature is active. Press the More key to access the next layer of context-sensitive soft keys (self-labeled).
Using your Avaya 1210 IP Deskphone (Mute) Your Mute key functionality is enabled or disabled by your system administrator. Contact your system administrator to determine if your Mute key is enabled. If your Mute key is enabled, press the Mute key to listen to the receiving party without transmitting. Press the Mute key again to return to two-way conversation. Note: If your Mute key is not enabled, pressing the Mute key places the call on hold.
Using your Avaya 1210 IP Deskphone Use the Navigation keys to scroll through menus and lists that appear on the LCD screen. The outer part of this key cluster is used for up, down, left, and right movements. Use the Up and Down keys to scroll up and down the menu, and the Left and Right keys to position the cursor. In some dialog boxes that appear on your phone, you can also use the Left and Right keys to select editable fields.
Using your Avaya 1210 IP Deskphone (Goodbye) Press the Goodbye key to terminate an active call. When a message is waiting, the red Visual Alerter/Message Waiting indicator LED at the top center of the phone flashes. The indicator also flashes to indicate an incoming call. Each alert has a unique flash cadence. Note: You may also hear an audio Message Waiting Indicator (stutter or beeping dial tone) when you go off-hook. Press the Conference Key to initiate conference.
Using your Avaya 1210 IP Deskphone — Ring type — Call Timer — On-hook default path (Services) (continued) — Change Feature Key Label — Live Dialpad — Caller ID display order — Normal mode indication • Password Admin — Station Control Password Note: The Password Admin menu is not available on all Avaya 1210 IP Deskphones. Consult your system administrator.
Using your Avaya 1210 IP Deskphone (Services) Press the Services key twice to access the Local Tools menu, and then use the navigation keys to access the following items: • Preferences • Local Diagnostics • Network Configuration • Lock Menu Note 1: Access to these local options can be password protected. If you press the Services key twice and a password prompt appears, contact your system administrator. Note 2: Press the Cancel context sensitive soft key to exit from any menu or menu item.
Using your Avaya 1210 IP Deskphone Note: Use table “Flexible Feature Codes” on page 119 to record the FFCs that your system administrator assigns to your phone. Using voice mail soft keys Note: This feature is not available on all telephones. Contact your system administrator to determine if this feature is available on your telephone.
Using your Avaya 1210 IP Deskphone Soft key Action Forwrd Forward the voice mail message to another telephone number. Bye Disconnect from the voice mail system. More... Cycle back to the first layer of soft keys.
Using your Avaya 1210 IP Deskphone • by pressing the Cancel soft key • by pressing any Line or Feature key 38
Installing your Avaya 1210 IP Deskphone Installing your Avaya 1210 IP Deskphone This section details the steps and precautionary measures to perform during IP Deskphone installation. The standard Avaya 1210 IP Deskphone package includes the following accessories: • foot stand • handset • handset cord • 2.1 m (7 ft) CAT5 Ethernet cable • number plate and lens CAUTION Ensure that the protective rubber cap on the Accessory Expansion Module (AEM) port is in place when the port is not in use.
Installing your Avaya 1210 IP Deskphone Figure 3: Connections on the Avaya 1210 IP Deskphone Perform the following steps to connect the components of the phone and to install the phone.
Installing your Avaya 1210 IP Deskphone Attaching the foot stand (optional) Attach the foot stand in the appropriate slots depending on the desired angle for your IP Deskphone. If you insert the foot stand into the upper slots, your IP Deskphone sits at a 25-degree angle. If you insert the foot stand into the lower slots, your IP Deskphone sits at a 55-degree angle. If you install your IP Deskphone on a wall, do not attach the foot stand. 1.
Installing your Avaya 1210 IP Deskphone 1. Plug the headset cord into the headset jack on the back of the IP Deskphone marked with the ) symbol. Figure 3 on page 40 shows the connections on the back of the IP Deskphone. 2. Thread the cord through the channel in the side of the foot stand. 3. Set up the headset according to the headset instructions. Connecting the power Your 1210 IP Deskphone supports AC power or Power over Ethernet (PoE) options, including IEEE 802.3 standard power.
Installing your Avaya 1210 IP Deskphone Connecting the LAN Ethernet cable Note: Your Avaya 1210 IP Deskphone supports both AC power and PoE options, including IEEE 802.3 standard power. To use local AC power, you can order separately the optional AC adapter. To use PoE, where power is delivered over the CAT5 cable, the LAN must support PoE, and you do not need an AC adapter. Connect your IP Deskphone to your LAN using a CAT5e Ethernet cable to enable full functionality of your IP Deskphone.
Installing your Avaya 1210 IP Deskphone Wall-mounting the IP Deskphone (optional) You can install your IP Deskphone on a wall. Wall-mount the IP Deskphone using the two keyholes on the back of the IP Deskphone. You do not need the foot stand for wall-mounted applications. 1. Remove the foot stand. 2. Ensure all cables are properly routed and the IP Deskphone is functioning. 3. Make small marks on the wall where you want to align each keyhole slot. 4.
Basic features Basic features This section explains how you can customize the features on your Avaya 1210 IP Deskphone to meet your requirements. Your Avaya 1210 IP Deskphone has both server-based telephone features and local (telephone-based) tools. Server-based telephone features are accessed through the Telephone Options menu item on the Services menu.
Basic features • “Selecting a local dialpad tone” on page 51 • “Viewing IP Deskphone information” on page 52 • “Performing diagnostics” on page 53 • “Selecting a ring type” on page 54 • “Enabling or disabling Call Timer” on page 55 • “Enabling OnHook Default Path” on page 56 • “Configuring Live Dialpad” on page 56 • “Configuring Caller ID display order” on page 57 • “Configuring Normal mode indication” on page 58 Note: If a menu includes a submenu, an ellipsis (...
Basic features 5. Press the Enter key. The display provides information required to adjust your selection. Select Cancel 6. Press the Select soft key to save changes and return to the Telephone Options menu. or or Press the Cancel soft key to cancel the modifications. Adjusting volume Use the following procedure to adjust the volume. 1. Press the Services key, select Telephone Options, and then select Volume adjustment. 2.
Basic features Up Down 4. Press the Up or Down soft keys to increase or decrease the volume. or or Press the Up/Down keys. or Select Cancel or 5. Press the Select soft key to save the volume level and return to the Telephone Options menu. or Press the Cancel soft key to cancel the modifications. Adjusting the display screen contrast You can adjust the contrast using the Local Tools menu. Avaya recommends that you use the Telephone Options menu.
Basic features Select Cancel or 3. Press the Select soft key to save the changes and return to the Telephone Options menu. or Press the Cancel soft key to cancel the modifications. Selecting a language Information that appears on the display is available in multiple languages. This language setting controls the language only for phone features. If the Language setting is password-protected, you must enter a password (SCPW) to change the language.
Basic features Select Cancel or 3. Press the Select soft key to save the desired language and return to the Telephone Options menu. or Press the Cancel soft key to cancel the modifications. Selecting date and time format Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. Use the following procedure to select a date and time format. (Services) 1. Press the Services key, select Telephone Options, and then select Date/Time. 2.
Basic features Accessing display diagnostics The Display diagnostics command tests the IP Deskphone display screen and indicator lights. Use the following procedure to use Display diagnostics. (Services) 1. Press the Services key, select Telephone Options, and then select Display Diagnostics. 2. Press the Up/Down keys to scroll through the list to view display capabilities. Cancel 3. Press the Cancel soft key to return to the Telephone Options menu.
Basic features 2. Press the Up/Down keys to scroll up or down, and then select one of the following dialpad tones: — None to disable all tones. — Short Click to enable a single tone for all keys. — DTMF to turn on a different DTMF tone for each key. Select Cancel or 3. Press the Select soft key to save the tone selection and return to the Telephone Options menu. or Press the Cancel soft key to cancel the modifications.
Basic features 2. Press the Up/Down keys to scroll through the list and view IP Deskphone information. Cancel 3. Press the Cancel soft key to cancel the modifications.
Basic features Selecting a ring type Use the Ring type option to configure the IP Deskphone ring tone. Use the following procedure to select a ring type: (Services) 1. Press the Services key, select Telephone Options, and then select Ring type. 2. Press the Up/Down keys to scroll up or down, and then select one of the ring types. Play Select 3. Press the Play soft key to sample the ring tone. 4. Press the Select soft key to save the ring type and return to the Telephone Options menu.
Basic features Enabling or disabling Call Timer The call timer measures the call duration. Use the following procedure to enable or disable Call Timer. (Services) 1. Press the Services key, select Telephone Options, and then select Call Timer. 2. Press the Up/Down keys to enable or disable the Call Timer. Select Cancel or 3. Press the Select soft key to save the configuration and return to the Telephone Options menu. or Press the Cancel soft key to cancel the modifications.
Basic features Enabling OnHook Default Path Use OnHook Default Path option to choose either the Headset or the Handsfree to operate your IP Deskphone. Use the following procedure to enable OnHook Default Path. (Services) 1. Press the Services key, select Telephone Options, and then select On Hook default path. 2. Press the Up/Down keys to select one of the following: — Handsfree Enabled — Headset Enabled Select Cancel or 3.
Basic features Use the following procedure to configure Live Dialpad. (Services) 1. Press the Services key, select Telephone Options, and then select Live Dial Pad. 2. Press the Up/Down keys to scroll up or down, and then select one of the following: — On — Off (default) Select Cancel 3. Press the Select soft key to save the configuration. or or Press the Cancel to cancel the modifications.
Basic features 3. Press the Select soft key to save the configuration, else press the Cancel key to cancel the modifications. Configuring Normal mode indication The Normal mode display indication can be On or Off when the IP Deskphone is in normal mode. Use the following procedure to configure Normal mode indication. 1. Press the Services key, select Telephone Options, and then select Normal mode indication. 2.
Advanced features Advanced features You can customize features on your Avaya 1210 IP Deskphone to meet your requirements. This section describes how to customize the advanced features. CAUTION Many of the options discussed in this section are for the system administrator only. Do not make changes unless you are instructed by an administrator.
Advanced features Managing your Station Control Password You can assign a Station Control Password (SCPW) to • lock your IP Deskphone and prevent the misuse of your IP Deskphone • use password-protected features Your system administrator defines your initial SCPW. Contact your system administrator for detailed information. Assigning an SCPW Use the following procedure to assign an SCPW. 1. Press the Services key. (Services) 2.
Advanced features 6. Enter your new password using the dialpad. To enter special characters, press the Up key. For information about entering text, see “Using the telephone dialpad” on page 75. Select 7. Press the Select soft key to accept the new password. Note: If you are locked out of your IP Deskphone, or if you forget your SCPW, contact your system administrator.
Advanced features 3. Dial your Station Control Password. (Goodbye) 4. If you dial locally, press the Goodbye key. or or If you dial the FCC remotely, dial your DN. Unlocking your Avaya 1210 IP Deskphone Use the following procedure to unlock your Avaya 1210 IP Deskphone. 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC. 3. Dial your Station Control Password.
Advanced features (Goodbye) 4. If you dial locally, press the Goodbye key. or or If you dial the FCC remotely, dial your DN. Configuring the Local Tools menu Your Avaya 1210 IP Deskphone has both local and server-based telephone tools and features. This section discusses the various tools and features available locally on your Avaya 1210 IP Deskphone. CAUTION Many of the options discussed in this section are for administrator use only. Do not make changes unless you are instructed by an administrator.
Advanced features If a menu command has a number in front of it, you can select the command by pressing the associated key on the dialpad. For example, in the Local Tools menu, access Local Diagnostics by pressing the 2 key on the dialpad. The function of some keys on the IP Deskphone differs based on the situation. Table 5 describes the function of each key for navigating and using menus. Table 5: Navigation key functions in menus Key Function Down arrow keys Select the next menu item.
Advanced features Table 6: Navigation key functions in dialog boxes (Part 2 of 2) Key Function Left arrow key Go to the previous Edit item. Enter key Turn Edit mode on or off. Select or clear a check box. When you work in Edit mode, the first field of the item is selected and a blinking cursor appears to the right of the current edit position. Table 7 on page 65 describes the navigation key functions in Edit mode.
Advanced features 1. Preferences Use the 1.Preferences menu to alter the following local preferences: • “1. Contrast” on page 66 • “2. Language” on page 66 1. Contrast Use the Contrast tool to alter the physical settings of the display. Note: Changes made to the display Contrast using this method are lost if you reset the phone. To avoid this situation, Avaya recommends that you use the Contrast Adjustment control in the Telephone Options menu for contrast adjustment.
Advanced features Use the following procedure to select a language (Services) 1. Press the Services key twice to open the Local Tools menu, press the 1 key on the dialpad to select 1.Preferences, and then press the 2 key to select 2.Language. 2. Press the Up/Down keys to scroll up or down, and then select the desired language (for example, German [Deutsche]). 3. Press the Enter key to save the changes. Cancel 4. Press the Cancel key to exit the Preferences menu without saving the changes.
Advanced features • Certificate Information - View certificate information. CAUTION Local Diagnostics, Network Configuration, and Lock Menu tools are for the system administrator use only. Press the Return soft key at any time while you customize the phone using the Local Diagnostics submenu options to return to the previous Local Diagnostics submenu. You can gather information and run tests without exiting and re-entering the Local Tools menu.
Advanced features Consult your system administrator to confirm the availability of the Virtual Office feature on your IP Deskphone. The IP Deskphone used as a remote phone to connect to your Avaya 1210 IP Deskphone need not necessarily be an Avaya 1210 IP Deskphone. Table 8 on page 69 shows the IP Deskphones on which you can use Virtual Office to connect to your Avaya 1210 IP Deskphone.
Advanced features Table 8: Virtual Office connection availability (Part 2 of 2) IP Deskphone Can I log on to Avaya 1210 IP Deskphone? Avaya 1230 IP Deskphone Yes, with extra key restrictions Avaya 2210 IP Deskphone Yes, with extra key restrictions IP Phone 2211 Yes, with extra key restrictions IP Phone 2212 Yes, with extra key restrictions Logging in to Virtual Office If the IP Deskphone is configured for Virtual Office, the Virtual soft key is displayed, as shown in figure “Virtual soft key - Av
Advanced features To activate Virtual Office from this IP Deskphone on your Office 1. Press the Virtual soft key. 2. At the prompt, enter your user ID. 3. Press the Enter key. 4. At the prompt, enter the home Station Control Password (SCPW). If the user ID is not found locally, the message Locating Remote Server appears. Note: After three failed logon attempts, wait for an hour before you try to log on again. Alternatively, contact your system administrator to reset your password.
Advanced features phone that you use to log on to your Virtual Office. All features are as they appear on your Office Avaya 1210 IP Deskphone. An Avaya 1120E IP Deskphone, that is logged on as a remote phone to an Avaya 1210 IP Deskphone Office phone, provides less information than the Avaya 1210 IP Deskphone because it has fewer display lines.
Advanced features Disconnecting your office IP Deskphone from a remote IP Deskphone Use the following procedure to disconnect your office IP Deskphone from a remote IP Deskphone. Home To disconnect your office IP Deskphone from the remote IP Deskphone a. Press the Home soft key. b. Enter your User ID and password (this logs on the Office IP Deskphone to your office network). or or Virtual Press the Virtual soft key to log on to another IP Deskphone, and your IP Deskphone becomes a Remote IP Deskphone.
Advanced features Note: Some IP Deskphones are configured as Virtual Office-only telephones and have no assigned DN. However, these IP Deskphones can still be used to make emergency calls. “Emergency Calls only “ is displayed on the IP Deskphone display when not logged in to Virtual Office. When the phone goes off-hook, dial tone is available for emergency calls only. All other calls are restricted.
Operating your Avaya 1210 IP Deskphone Operating your Avaya 1210 IP Deskphone This section describes how to operate your Avaya 1210 IP Deskphone. It describes the operations like “Entering and editing text” on page 75 and “Making a call” on page 76.
Operating your Avaya 1210 IP Deskphone Table 9: Editing soft key description (Part 2 of 2) Soft key Description Case Switch the next character to either uppercase or lowercase. Delete Backspace one character. Done/Select/Enter Application-dependent. More Access additional soft keys. Making a call This section describes the various ways you can make a call from your Avaya 1210 IP Deskphone.
Operating your Avaya 1210 IP Deskphone 3. To terminate the call, return the handset to the cradle or or Press the Goodbye key. (Goodbye) Using On-hook dialing Perform the following steps to make a call without lifting the handset. 1. Leave the handset in the cradle. 2. Press the Handsfree key. 3. When the dial tone sounds, dial the number. 4. When the called party answers, lift the handset. 5. To terminate the call, return the handset to the cradle or or Press the Goodbye key.
Operating your Avaya 1210 IP Deskphone Using Handsfree dialing Use handsfree dialing to make a call using the built-in microphone and speaker, or a headset. 1. Press the Handsfree key. or or If a headset is connected, press the Headset key. 2. Dial the number.
Operating your Avaya 1210 IP Deskphone Muting a handsfree call Use the following procedure to mute a handsfree call. 1. Press the Mute key. (Mute) (Mute) The LED indicator flashes. 2. Press the Mute key again to return to a two-way handsfree conversation. Switching from handsfree to handset mode Use the following procedure to switch from handsfree to handset mode. 1. Lift the handset. Switching from handset mode to handsfree Use the following procedure to switch from handset mode to handsfree. 1.
Operating your Avaya 1210 IP Deskphone 2. Press the Headset key. Switching from handsfree to headset Use the following procedure to switch from handsfree to headset. 1. Press the Headset key. Using Predial Use the Predial feature to enter, preview, and edit numbers before you make a call. Making a call Use the following procedure to make a call using the Predial feature. 1. Enter the number to be dialed. 2. Press a Handsfree key. 3. Lift the Handset when the called party answers. or Begin to speak.
Operating your Avaya 1210 IP Deskphone Editing a Predial number Use the following procedure to edit a Predial number. 1. Use the dialpad to enter the number. Clear No or 2. To erase all numbers, press the Clear soft key. Reenter the numbers to dial. or To change one number at a time, press the Delete soft key to backspace. Reenter the number. 3. Press a Handsfree key to dial the number.
Operating your Avaya 1210 IP Deskphone Ring Again 2. Press the Ring Again soft key. or or Enter the Ring Again Activate Flexible Feature Code. Calling a Ring Again party after notification Use the following procedure to call a Ring Again party after notification. 1. After you receive the notification ring, lift the handset; or, if you use the headset or are in handsfree mode, go to step 2. Ring Again 2. Press the Ring Again soft key to automatically dial the number.
Operating your Avaya 1210 IP Deskphone Using Last Number Redial Use the Last Number Redial feature to automatically redial the most recently dialed number, if this feature is configured on your IP Deskphone. 1. To redial using the handset, lift the handset and press the Redial soft key. Redial or Redial 2. To redial without lifting the handset, press the Handsfree key and then press the Redial soft key.
Operating your Avaya 1210 IP Deskphone 2. At the prompt, enter a one-, two-, or three-digit code (0-999). 3. If required, dial the access code. 4. Enter the phone number (internal, external, or long-distance number). SpcCtl 5. Press the SpcCtl soft key again to save the code and number. The flashing icon turns off. Making a call using Speed Call Use the following procedure to make a call using Speed Call. 1. Lift the handset. SpcCtl 2. Press the SpcCtl soft key. 3.
Operating your Avaya 1210 IP Deskphone Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your IP Deskphone. 1. Lift the handset. SScUsr SScCtl 2. Press the System Speed Call soft key. or or Press the System Speed Call Controller (SScCtl) soft key. 3. Dial the Speed Call code to automatically dial the number.
Operating your Avaya 1210 IP Deskphone Press the Headset key if a headset is connected to your IP Deskphone.
Operating your Avaya 1210 IP Deskphone Retrieving a call on hold Use the following procedure to retrieve a call on hold. (Hold) or 1. Press the Hold key to place an active call on hold. Press the Hold key again or the press the Handsfree key to return to the caller on hold. Using Call Waiting The Call Waiting feature produces a tone to alert you to an incoming call when you are already on a call. Call Waiting also places the current call on hold while you answer the new call.
Operating your Avaya 1210 IP Deskphone Returning to the original call Use the following procedure to return to the original call. 1. Press the Hold key to place the second call on hold. (Hold) or (Goodbye) or Press the Goodbye key to end the second call. 2. Press the Handsfree key. Transferring a call Use the Transfer feature to redirect a call to the appropriate person. Transferring a call to a third party Use the following procedure to transfer a call to a third party. Trans 1.
Operating your Avaya 1210 IP Deskphone Trans 3. When that IP Deskphone rings or a person answers the call, press the Trans soft key. The calling party is connected to the appropriate person. Returning to the original call if the transfer is incomplete Use the following procedure to return to the original call if the transfer is incomplete. 1. If the called party does not answer the transferred call, press the Handsfree key to reconnect to the calling party.
Operating your Avaya 1210 IP Deskphone Trans 3. Press the Trans soft key. or Replace the handset before the extension answers. or Note: If the transfer is complete, the recall timer stops. If the transferred call is not answered, your IP Deskphone rings. Returning to the original call if the transferred call is unanswered Use the following procedure to return to the original call if the transferred call is unanswered. 1. Lift the handset to reconnect to the calling party. Trans 2.
Operating your Avaya 1210 IP Deskphone 4. Press the Goodbye key. (Goodbye) The caller connects to the attendant. Using Call Park Use the Call Park feature to hold (park) your active call temporarily and retrieve a call from any IP Deskphone. Using Call Park does not tie up a line. Parking a call on the System Park DN To park a call on the System Park DN or your own DN, perform the following procedure. Park 1. During an active call, press the Park soft key twice. The call is parked on your DN.
Operating your Avaya 1210 IP Deskphone Park 3. Press the Park soft key. Parking a call using the SPRE code or FFC To park a call using the SPRE code or FFC, perform the following procedure. Trans Conf 1. Press the Trans soft key. or or Press the Conference soft key. 2. Dial the Call Park FFC. 3. To use an alternative DN from the System Park DN or your own DN, dial the DN where you want to park the call. Otherwise, proceed to step 4. Trans Conf 4. Press the Transfer soft key.
Operating your Avaya 1210 IP Deskphone Note: When Call Park is configured network-wide, you can use this feature across networks. You can configure a System Park extension to automatically park most calls. 1. Lift the handset. Park 2. Press the Park soft key. 3. Dial the DN where you parked the call. If a parked call is not retrieved within a specific time, it rings back to your IP Deskphone or to the attendant.
Operating your Avaya 1210 IP Deskphone Displaying call details During an active call, use the Display feature to display the caller’s number and name (if available) without interfering with the call. Display 1. Press the Display key. The call waiting information appears. If you use another feature, you can use the Display key to access information associated with those feature keys.
Operating your Avaya 1210 IP Deskphone 2. Dial the DN to which you want to forward your calls. Fwd. 3. Press the Fwd soft key. To see the number to which calls are being forwarded, press the Forward soft key. A message box with the target number is displayed. Press OK to return to the idle screen or press Cancel to cancel Call Forwarding. Use the following procedure to deactivate Call Forward. Choose one of the following: Fwd. • Press the Forward soft key and press the Cancel soft key.
Operating your Avaya 1210 IP Deskphone Using Internal Call Forward Use Internal Call Forward to forward only those calls that originate from internal DNs. Calls that originate outside your IP Deskphone system (External Calls) ring at your IP Deskphone. You cannot forward the currently active call. Forwarding internal calls only Use the following procedure to forward internal calls only. IntForward. 1. Press the IntForward key. or or Lift the handset and enter the Internal Call Forward Activate FFC. 2.
Operating your Avaya 1210 IP Deskphone Deactivating Internal Call Forward Use the following procedure to deactivate Internal Call Forward. IntForward. Press the IntForward soft key and press the Cancel soft key. OR or Lift the handset and enter the Internal Call Forward Deactivate FFC. Reinstating Internal Call Forward number Use the following procedure to reinstate Internal Call Forward number. IntForward 1. Press the IntForward key twice.
Operating your Avaya 1210 IP Deskphone 3. Dial the Remote Call Forward Activate FFC to activate the feature. 4. Dial your Station Control Password. You hear a dial tone. 5. Dial your DN. or or To reinstate call forward to the previous call forward number, press the # key. (Do not perform steps 6 and 7.) 6. Dial the number to which to forward the calls. If the number dialed is invalid, you hear a fast busy signal. 7. Press the # key.
Operating your Avaya 1210 IP Deskphone 2. If you call from an IP Deskphone outside the system, dial the direct system access number and wait for the dial tone. 3. Dial the Remote Call Forward Deactivate FFC. 4. Dial your Station Control Password. 5. After you hear the dial tone, dial your DN. 6. Press the # key.
Operating your Avaya 1210 IP Deskphone Managing multiparty calls Use the following features to enable multiparty conversations: • “Using Call Join” on page 100 • “Setting up a Conference Call” on page 100 • “Using Conferee Selectable Display” on page 101 • “Using Group Call” on page 103 Using Call Join Use the Call Join feature to connect a new caller to an active call. This connection creates a conference (conversation involving more than two parties) between the two callers and yourself. Conf 1.
Operating your Avaya 1210 IP Deskphone supported in a conference call depends on the IP Deskphone configuration. Conf 1. During a call, press the Conference key to place the party on hold. You hear a dial tone. 2. Dial the number of the person to add to the conference call. You can talk to the person without intervention from the party on hold. Conf (Goodbye) 3. Press the Conference key again to connect all parties. 4.
Operating your Avaya 1210 IP Deskphone Viewing active conferees Use the following procedure to view active conferees. ConfDsp 1. During a conference call, press the Confdsp soft key to turn on the LCD indicator. Each key press changes the screen to show a different active conferee. This action has no effect on the display of other IP Deskphones involved in the conference. 2. Press the Goodbye key. (Goodbye) If configured, the Conference Count Display returns an updated count of conferees.
Operating your Avaya 1210 IP Deskphone (Goodbye) 2. For a single conferee, press the Goodbye key. If configured, the Conference Count Display returns an updated total count of conferees. The LCD indicator turns off. or For multiple conferees, repeat steps 1 and 2 until all conferees are disconnected. Then press the Goodbye key. Using Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until all members answer.
Operating your Avaya 1210 IP Deskphone Note: During a group call, only the person who initiated the group call can put the call on hold. Answering a group call Use the following procedure to answer a group call. 1. Lift the handset. Note the following about notification tones: — If you are on a call and receive three 10-second tones, this is the notification of a group call on your IP Deskphone.
Operating your Avaya 1210 IP Deskphone Managing calls while busy at work Using Make Set Busy Use the Make Set Busy feature to make your IP Deskphone appear busy to all callers. Activating Make Set Busy Use the following procedure to activate Make Set Busy. MakeSetBsy 1. Press the MakeSetBsy soft key. or or Lift the handset, and enter the Make Set Busy Activate FFC. Deactivating Make Set Busy Use the following procedure to deactivate Make Set Busy. MakeSetBsy 1.
Operating your Avaya 1210 IP Deskphone Hotel applications Hotel applications are a group of hospitality features that increase the value of the Avaya 1210 IP Deskphone. In a hotel environment guests can access the following service: • “Configuring Automatic Wake-Up” on page 106 Configuring Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. You can program your IP Deskphone to automatically place a call at a predetermined time.
Operating your Avaya 1210 IP Deskphone 4. Press the Goodbye key. (Goodbye) Cancelling Automatic Wake-Up call Use the following procedure to cancel Automatic Wake-Up call. 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye key. (Goodbye) Verifying Automatic Wake-Up call Use the following procedure to verify Automatic Wake-Up call. 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC.
Operating your Avaya 1210 IP Deskphone 3. Dial the Automatic Wake-Up time in a 24-hour time format (hhmm). You hear a confirmation tone if your query matches the preset time. To enter the time in a 24-hour time format, enter the hours followed by the minutes. For example, to configure the time to 7:30 a.m., enter 0730; to configure it to 9:45 p.m., enter 2145. 4. Press the Goodbye key.
Operating your Avaya 1210 IP Deskphone 2. Dial the Page Trunk Access Code to complete the connection to the page system. 3. Make your announcement. 4. Press the Goodbye key. (Goodbye) Using Radio Page Use the Radio Page feature to page a user and stay on the line until the called party answers. The paged user answers the call after entering a special Page Meet-Me code from any IP Deskphone. Using Automatic Preselection (Meet-Me page) Perform the following procedure to use Automatic Preselection. 1.
Operating your Avaya 1210 IP Deskphone (Goodbye) or 4. If your call remains unanswered for a preset time period, during which you hear a 15-second high-pitched tone sounds followed by silence, press the Goodbye key or replace the handset. Using Automatic Post-selection The called party is either busy on the IP Deskphone or away from their desk. To page the called party, you need not redial the number of the called party. RadPag 1. Press the RadPag soft key. You hear a special dial tone. 2.
Operating your Avaya 1210 IP Deskphone Answering a Radio Page If you carry a Radio Pager, a page indicates that a caller tried to reach you by dialing your DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the page call from any IP Deskphone. 1. Lift the handset. 2. Dial the Radio Page Answer FFC. You hear the paging tone. 3. Dial your own DN to connect to the paging caller. If the caller disconnects, you hear a steadily lit high-pitched (number unavailable) tone.
Operating your Avaya 1210 IP Deskphone Charging a local or long-distance call to an account before you dial Use the following procedure to charge a local or long-distance call to an account before you dial. 1. Lift the handset. Charge 2. Press the Charge soft key. or Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. When you hear the dial tone, dial the number. Charging a transferred call to an account Use the following procedure to charge a transferred call to an account.
Operating your Avaya 1210 IP Deskphone Charge 2. Press the Charge soft key. or Dial the Call Detail Recording FFC. or 3. Dial the charge account number. 4. After you hear the dial tone, dial the number to which you are transferring the call. Trans 5. Press the Transfer soft key when you hear the IP Deskphone ring. You can talk privately to the person at the transfer number before you press the Transfer soft key.
Operating your Avaya 1210 IP Deskphone Charge 2. Press the Charge soft key. or Dial the Call Detail Recording FFC. or 3. Dial the charge account number. 4. Dial the number of the person you want to add to the conference. Conf 5. Press the Conference soft key.
Operating your Avaya 1210 IP Deskphone Using Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call. PrvRls 1. Press the PvRls soft key during a call. People can join the call by pressing the shared number (DN) key on their IP Deskphone (Multiple Appearance DN feature). Using External Server Applications Use External Server Applications to directly access a variety of applications from your Avaya 1210 IP Deskphone.
Troubleshooting your Avaya 1210 IP Deskphone Troubleshooting your Avaya 1210 IP Deskphone This section provides basic information about troubleshooting your Avaya 1210 IP Deskphone if Virtual Office causes a problem. For additional help, see “Customer service” on page 26. Virtual Office Table 10 lists error messages and describes actions to correct the causes.
Troubleshooting your Avaya 1210 IP Deskphone Table 10: Troubleshooting Virtual Office (Part 2 of 4) Displayed message Probable cause Action Incorrect User ID entered. Enter correct User ID. User ID is not in Gatekeeper database. Notify system administrator. Invalid ID (2) Incorrect User ID entered. Enter correct User ID. Invalid ID (3) Incorrect User ID entered. Enter correct User ID. User ID in Gatekeeper database points to originating Call Server. Notify system administrator.
Troubleshooting your Avaya 1210 IP Deskphone Table 10: Troubleshooting Virtual Office (Part 3 of 4) Displayed message Probable cause Action Permission Denied (3) Incorrect User ID entered. Enter correct User ID. Remote IP Deskphone has no Station Control Password. Notify system administrator. Incorrect User ID entered. Enter correct User ID. Attempt to log on to a remote Avaya 1120E IP Deskphone or an Avaya 2050 IP Softphone from an Avaya 140E IP Deskphone (some restrictions apply).
Troubleshooting your Avaya 1210 IP Deskphone Table 10: Troubleshooting Virtual Office (Part 4 of 4) Displayed message Probable cause Action Server Unreachable (2) Network problem. Notify system administrator if the problem persists. VOUD configured on TN Remote IP Deskphone does not have VOUA Class of Service. Notify system administrator. Flexible Feature Codes Use Table 11 to track and organize the FFCs assigned to features by your system administrator.
Troubleshooting your Avaya 1210 IP Deskphone Table 11: Flexible Feature Codes (Part 2 of 2) FFC Feature FFC Feature Call Forward All Calls Deactivate Pickup Directory Number Call Park Pickup Group Electronic Lock Activate Radio Paging Access Electronic Lock Deactivate Radio Paging Answer Group Call Remote Call Forward Activate Internal Call Forward Activate Remote Call Forward Deactivate Internal Call Forward Deactivate RingAgain Activate RingAgain Deactivate Virtual Office Terminal Log
Troubleshooting your Avaya 1210 IP Deskphone 121
Quick Reference Quick Reference Feature operation Call Forward Press Services, Setup, Config, Lines, Select, Fwd, Save. Press Services, Setup, Config, Lines, Select, Fwd, Delete.
Quick Reference Press the Up/Down Navigation keys. ( Press the Enter key. ) Press the Headset key. Press the Handsfree key. Press the Mute (on/off) key. Services menu Services menu Note: The Services menu contains the Upgrade, Logs, IM, and Setup options. The following are the most commonly used options: Services options menu Contrast adjustment Press Services, Setup, Cnt, Up/Down. Language Press Services, Setup, Config, Phones, Lang.
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Terms you should know Terms you should know Avaya Communication Server 1000 Your office communication system. Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and phone number. The system must have CPND enabled. Category 5 (Cat5) Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz, used by 10BaseT, 100BaseT4, 100BaseTX.
Terms you should know DHCP Server A service provided by a device on the network that assigns network addresses to other devices, such as your telephone and computer. Directory Number (DN) A number consisting of one to seven digits for an IP Deskphone, and also known as an extension number. Feature display An area that shows status information about the feature in use. It also displays the name and status of the active session.
Terms you should know Indicator An LCD or an LED that indicates the status of a feature by the flash, wink, steady on, or off. Information display Any display of call activity, lists, prompts, and status of calls. If the text message exceeds the available display area, a scroll arrow icon indicates that you must use the scroll keys to view the remaining text. Interrupted dial tone A broken or pulsed dial tone that sounds when you access some features on your IP Deskphone.
Terms you should know Network Address IP address. Uniquely identifies a device on the network. Used for routing information to that device. Off-hook Any line selected to make a call or receive a call. The term offhook is applied whether (a) the end user lifts up the handset, (b) the end user presses a line key, (c) the call is automatically answered at the IP Deskphone, or (d) a line is automatically selected for an outgoing call.
Terms you should know SIP Session Initiation Protocol. This is the call-control protocol used by your telephone. SIP Proxy Server A device on the network that acts on behalf of your telephone, translating and routing call-control messages SIP Registrar A device on the network that manages user-location information. SIP Uri Analogous to a telephone number, e.g. SIP:rhood@example.net. In fact, a URI may contain what at least appears to be a telephone number, e.g., sip:+14085550100@172.16.0.222.
Terms you should know Station Control Password (SCPW) Enables security features on your phone to prevent others from making calls from your IP Deskphone and to prevent access to protected features (for example, Remote Call Forward). Status Messages A message displayed to inform the user of important information. A right arrow appears if more than one Status Message is present.
Index Index A Directory Number 145 About the IP Phone 2004 122, 144 disconnect a conferee 102 Accessing display diagnostics 51 Display incoming calls 94 Accessory Expansion Module 15 Activating Ring Again 81 Display Network Diagnostics Utilities 34 Adjusting Volume 47 Displaying call details 94 Answering a call 85 DN 145 Applications 32 Automatic Wake-Up 106 Avaya 1210 IP Deskphone controls 29 Avaya 1210 IP Deskphone display 29 E Electronic Lock 61 Enabling OnHook Default Path 56 Enabling or d
Index I Message waiting indicator 33, 149 Indicator status 146 Miscellaneous Call Features 111 Information display 146 More key 30 Installing your Avaya 1210 IP Deskphone 39 Muting a handsfree call 79 Interrupted dial tone 146 N IP Network Statistics - View reports about network operation. 67 Navigation keys 32, 146 IP Set and DHCP Information View reports about Avaya 1210 IP Deskphone and DHCP operation. 67 O L Last Number Redial 83 License Information - View licenses information.
Index Soft keys (self-labeled) 148 Using Last Number Redial 83 Speaker key 31, 88, 100 Using Make Set Busy 105 Special dial tone 148 Using Off-hook dialing 76 Special Prefix code (SPRE) 148 Using On-hook dialing 77 Station Control Password (SCPW) 149 Using Predial 80 Status Messages 149 Using Speed Call 83 Switchhook 149 Using System Speed Call 85 Switching from handset mode to handsfree 79 Using the soft keys 75 Switching from handsfree to handset mode 79 Using Timed Reminder Recall 89 S
Index 153
