Avaya 1220 IP Deskphone with SIP Software User Guide Avaya Communication Server 1000 Document Status: Standard Document Version: 02.
© 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.
Revision history Revision history October 2010 Standard 02.01. This document is up-issued to support SIP Software Release 4.0. September 2010 Standard 01.02 This document is up-issued to add the Third Party Terms content. August 2010 Standard 01.01. This document is a new document and is issued to support SIP Software Release 3.2.
Revision history 4
Contents Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 IP Deskphone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 IP Deskphone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Cleaning the Avaya 1220 IP Deskphone LCD display screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Entering text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Entering text using the IP Deskphone dialpad . . . . . . . . . . . . 49 Enabling and disabling the # Ends Dialing feature . . . . . . 51 Configuring the dialpad to alphanumeric dialing . . . . . . . 53 Accessing the Avaya 1220 IP Deskphone . . . . . . . . . . . . . 55 Logging on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Automatic login . . . . . . . . . . . . . . . .
Contents Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Adjusting the ring volume . . . . . . . . . . . . . . . . . . . . . . . . . 78 Adjusting the volume of the Handset, Headset, and Handsfree mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Selecting the date and time format . . . . . . . . . . . . . . . . . . . . . 83 Making a call . . . . . . . . . . . . . . . . . . . .
Contents Editing a contact in your Address Book . . . . . . . . . . . . . . . . 115 Copying information to the Address Book . . . . . . . . . . . . . . 119 Searching for a contact in the Address Book . . . . . . . . . . . . 122 Using the Search feature in the Address Book . . . . . . . 123 Using the Search feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Using Local Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Using Global Search . . . . . . . . . . . . . . . . . . .
Contents Initiating a call using the active call context-sensitive soft key menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 Placing a call On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 Multiple calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . 154 Using 3-way calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Audio Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218 Audio Codec Selection . . . . . . . . . . . . . . . . . . . . . . . . . . 218 Audio Codec Ordering . . . . . . . . . . . . . . . . . . . . . . . . . . 219 PC Client softphone interworking with the IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219 Answer-Mode Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 220 Automatic remote software updates . . . . . . . .
Contents Address books . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237 User status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237 Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238 Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239 Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240 Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Context-sensitive soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . 287 Display screen icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291 Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293 Third Party Terms for Avaya 11xx 12xx sw release 3.0 thru 4.0 (Aug - Nov 2010) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293 GNU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294 Zlib . .
Welcome Welcome Your Avaya 1220 IP Deskphone brings voice and data to your desktop. The Avaya 1220 IP Deskphone connects directly to a Local Area Network (LAN) through an Ethernet connection. The SIP Avaya 1220 IP Deskphone communicates using Session Initiated Protocol (SIP) after the software is upgraded to a SIP-enabled version.
Welcome — one Ethernet port for LAN connection — one Ethernet port for optional PC connection • Power over Ethernet (PoE) through the LAN port, or power through a supported AC adapter • Accessory Expansion Module (AEM) port to connect the expansion module. IP Deskphone controls The following figure shows the Avaya 1220 IP Deskphone.
Welcome This section describes the controls on your Avaya 1220 IP Deskphone. Your Avaya 1220 IP Deskphone can have fixed keys with icons or with labels. This document presents both versions of the fixed key. When a message is waiting, the red Message Waiting/Incoming Call indicator LED at the top center of the IP Deskphone flashes. Also, if configured, this indicator glows when the ringer sounds. Line keys or speed dial keys are located on either side of the display area and are labeled on the LCD display.
Welcome (Services) When the IP Deskphone is idle, press the Services key to briefly display the software version, network address, and Ethernet address. When you navigate the menu, press the Services key to back up one level to the previous display. (Quit) Press the Quit key to close an active menu. The state of active calls is not affected with you press the Quit key. (Inbox) Press the Inbox key to access your Call Inbox.The Call Inbox stores all incoming calls on an active IP Deskphone.
Welcome (Volume) Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the top button to increase the volume, and press the bottom button to decrease the volume. (Mute) Press the Mute key to listen to the call without transmitting. Press the Mute key again to return to two-way conversation. The Mute key applies to handsfree, handset, and headset microphones. Note: When you enable mute, a red LED on the Mute key remains lit.
Welcome (Goodbye) Press the Goodbye/Release key to terminate an active call. When multiple calls are active, press the Goodbye/Release key to end the highlighted call. Use the Goodbye/Release to close menu navigation or cancel user tasks. (Headset) Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset. Note: The Headset LED indicator on the Headset key lights to indicate that the headset is in use.
Welcome IP Deskphone display Your Avaya 1220 IP Deskphone display is divided into two display areas: • The upper display area is for information such as caller number, caller name, feature prompt string, user-entered digits, date and time information, and telephone information. • The lower display area provides labels for the four context-sensitive soft keys.
Welcome features and menus depending on the state of the IP Deskphone and the menu you access. Figure 3 on page 20 shows context-sensitive soft keys when the IP Deskphone is in the idle state. Figure 3: Idle state context-sensitive soft keys Table 1 on page 20 lists the context-sensitive soft keys that you can use to access menu items.. Table 1: Menu items accessed through context-sensitive soft keys (Part 1 of 7) Item Function Press the Redial context-sensitive soft key to redial the last dialed number.
Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 2 of 7) Item Function Press the abc context-sensitive soft key to Msgs • abc context-sensitive soft key must be displayed. • abc context-sensitive soft key to display the 123 context-sensitive soft key on the menu list. Press the Msgs context-sensitive soft key to access the following features: 1. Voice Mail—use to call your Voice Mail number. 2. Instant Messaging—use to access the Instant Messaging Inbox/Outbox. 3.
Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 3 of 7) Item More… Function Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys (three menu lists are available). When you press the More… contextsensitive soft key, a different selection of context-sensitive soft keys appears.
Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 4 of 7) Item Function Press the CallFwd context-sensitive soft key to forward all calls to a specified address. Press the DND context-sensitive soft key to block all calls. Retrve More… Press the Retrve context-sensitive soft key to retrieve parked calls (local and server calls only). Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys.
Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 5 of 7) Item Function Presnce Press the Presnce context-sensitive soft key to configure the presence status for your IP Deskphone. Prefs Press the Prefs context-sensitive soft key to display the Preferences menu. The menu items include the following: 1. Display—use to adjust the display settings of the LCD screen. 2. Audio—use to adjust tones and volume settings. 3.
Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 6 of 7) Item Prefs Function 4. Language—use to change the interface language. 5. Misc Options—use to access the following options: — Alpha Dialing — Search Method — Incoming Privacy — Outgoing Privacy — # Ends Dialing — Hold Mode: Private — Time 6. Network—use to access the following: — Server Settings — Device Settings — Diagnostics — Licensing — Lock Prefs 7.
Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 7 of 7) Item Function More… Press the More... context-sensitive soft key to return to the first menu list of context-sensitive soft keys. The next available menu list contains the following context-sensitive soft keys: [Redial] [abc] [Msgs] [More...
Welcome Table 2 on page 27 lists the context-sensitive soft keys that you can use to access menu items after dial pad input. Table 2: Menu items accessed after dial pad input through context-sensitive soft keys Item Send Function Press the Send context-sensitive soft key to dial out the user input using the primary login of the IP Deskphone. User input is run against the dialing plan. abc or 123 Press the abc or 123 context-sensitive soft key to toggle between alpha and numeric input mode.
Welcome Figure 5: In-call context-sensitive soft keys Table 3 on page 28 lists the context-sensitive soft keys you can use to access menu items during an in-call session. Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 1 of 8) Item Conf Function Press the Conf context-sensitive soft key to obtain a dial tone to place another call during an active call or to make a conference call.
Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 2 of 8) Item Audio Function Press the Audio context-sensitive soft key to access the following features: Tones • Ring Pattern — • Select test patterns from 1 to 8 Alerting Volume — Set Desired volume Audio Voice • Set the volume for the following: — Handset Volume — Headset Volume — Handsfree Volume Codecs Select the Audio Codecs: • G722 (wideband codec) • PCMU (standard u-law) • G729
Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 3 of 8) Item Function Note: You can change the audio settings to improve audio quality based on the available band width. If the Internet bandwidth is low, you can improve the audio quality by changing the audio setting to low. Audio • Monitor Audio Quality—used to view details about the audio quality of an active call.
Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 4 of 8) Item More… Function • If you press the More… context-sensitive soft key once from the first menu list, you access the following contextsensitive soft keys: [NewCall] [Park] [Retrve] [More.
Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 5 of 8) Item Park Function Press the Park context-sensitive soft key to park the current call to the server or another user (not available for all call servers). Retrve Press the Retrve context-sensitive soft key to retrieve parked calls (local and server parked calls only). More… Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys.
Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 6 of 8) Item Function Prefs 2. Audio—use to adjust tones and volume setting. 3. Feature Options—use to configure the following: — Feature keys — Call Decline Reasons — Call Ignore Action — Call Subjects — Call Fwd Notification — Answer Mode Settings appear when the Auto Answer Mode is enabled on the IP Deskphone. 4. Language—use to change the interface language. 5.
Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 7 of 8) Item Prefs Function 6. Network—use to access the following: — Server Settings — Device Settings — Diagnostics — Disable screensaver — Licensing — Lock 7. User Settings—use to modify the following: — Call Settings — IM Settings — Voice Mail Settings — Change Location More… Press the More… context-sensitive soft key to return to the first menu list of context-sensitive soft keys.
Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 8 of 8) Item Unlock Function The Unlock context-sensitive soft key appears if you answer a call when the IP Deskphone is locked with a password protected screensaver. Navigation keys This section provides information about keys you can use to navigate within the menus of your Avaya 1220 IP Deskphone. Note: Menu items are sorted by number.
Welcome Table 4 on page 36 describes the navigation keys and their functions. Table 4: Navigation keys and functions (Part 1 of 2) Key Navigation Key Cluster Function Press the Left or Right arrows on the Navigation Key Cluster to: • Scroll long lines of text when you view caller ID. Note: The Avaya 1220 IP Deskphone automatically scrolls long lines of text from right to left for entries such as in your address book or your Call Inbox.
Welcome Table 4: Navigation keys and functions (Part 2 of 2) Key Navigation Key Cluster Function Press the left side of the Navigation Key Cluster to: • Move cursor to the left when you enter and edit text. • Leave the detail view of the Inbox and return to the main Inbox. Operates like the Back contextsensitive soft key. Press the up or down arrows on the Navigation Key Cluster to: • Erase a character (backspace) when you enter and edit text.
Welcome available to your IP Deskphone. Call features must be assigned to your IP Deskphone and must be supported by call server software. Note 1: Not all feature are available. To determine which features are available or to activate features, contact your system administrator or service provider. Note 2: Not all service providers support the entry of a SIP address to initiate a call, for example, jim@companya.com.
Welcome Figure 6: Example of a secure connection when the IP Deskphone is idle Figure 7 on page 39 is an example of a secure connection when you are on an active call. The security icon is visible on the IP Deskphone screen.
Regulatory and safety information Regulatory and safety information • This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body (excluding the handset). This transmitter must not be collocated or operated in conjunction with any other antenna or transmitter. Table 5 lists EMC compliance for various jurisdictions.
Regulatory and safety information Table 5: EMC compliance (Part 2 of 2) Jurisdiction Standard Description European Community EN 55022 Class B Emissions: Information technology equipment - Radio disturbance EN 55024 Information technology equipment Immunity characteristics Limits and methods of measurement EN 61000-3-2 Limits for harmonic current emissions (equipment input current <= 16 A per phase) EN 61000-3-3 Limitation of voltage fluctuations and flicker in low-voltage supply systems for equip
Regulatory and safety information DenAn regulatory notice for Japan 42
Using your Avaya 1220 IP Deskphone Using your Avaya 1220 IP Deskphone After you familiarize yourself with the Avaya 1220 IP Deskphone features, you can start to use the IP Deskphone. Getting started This section provides information about how to use the Avaya 1220 IP Deskphone. Carefully read each section before you operate the new Avaya 1220 IP Deskphone.
Using your Avaya 1220 IP Deskphone Before you begin CAUTION Damage to Equipment Consult your system administrator to ensure that you plug your IP Deskphone into a 10/100/1000 BaseT Ethernet jack. To avoid severe damage to your IP Deskphone, do not plug your Avaya 1220 IP Deskphone into a regular phone jack. CAUTION Your Avaya 1220 IP Deskphone is designed for use in an indoor environment only. Connecting the components Figure 8 on page 45 shows the connections on the Avaya 1220 IP Deskphone.
Using your Avaya 1220 IP Deskphone Figure 8: Avaya 1220 IP Deskphone connections WARNING Ensure that the protective rubber cap on the Expansion Module port is in place when the port is not in use. Connection of anything other than the proper Expansion Module connector to this port can cause damage to the IP Deskphone. Attaching the foot stand (optional) Attach the foot stand in the appropriate slots depending on the desired angle for your Avaya 1220 IP Deskphone.
Using your Avaya 1220 IP Deskphone If you insert the foot stand into the lower slots, your Avaya 1220 IP Deskphone sits at a 55-degree angle. 1. Align the bottom tabs on the foot stand with the position 1 slots or the position 2 slots on the back of your Avaya 1220 IP Deskphone. In position 1, the Avaya 1220 IP Deskphone sits at a 25-degree angle. In position 2, the Avaya 1220 IP Deskphone sits at a 55-degree angle. Figure 8 on page 45 shows the slots on the back of the IP Deskphone. 2.
Using your Avaya 1220 IP Deskphone 3. Set up the headset according to the headset instructions. Connecting AC power (optional) Your Avaya 1220 IP Deskphone supports AC power and Power over Ethernet (PoE). For AC power, use only the Avaya-approved Global Power Supply (N0146475) and the country-specific IEC cable that you can order separately. To use PoE, your connected LAN must support PoE. 1. Connect the DC barrel connector to the power jack on the back of the Avaya 1220 IP Deskphone. 2.
Using your Avaya 1220 IP Deskphone Connecting the PC Ethernet cable Connect a CAT5e PC Ethernet cable between your Avaya 1220 IP Deskphone and your computer to enable your computer to access the LAN. 1. Plug one end of the PC Ethernet cable (not supplied) into the PC Ethernet port on the back of your Avaya 1220 IP Deskphone as shown in Figure 8 on page 45. 2. Thread the cable through the channel in the foot stand (if installed). 3. Connect the other end of the cable to the LAN port on your PC.
Using your Avaya 1220 IP Deskphone To make a call, you can dial an alphanumeric SIP address; for example, jdoe2@domain.com.You can enter and edit text on your Avaya 1220 IP Deskphone using the following methods: Attention: Some service providers support only the use of a Directory Number (DN) such as 555-5555 to initiate a call to another IP Deskphone. Contact your system administrator or service provider to determine if alphanumeric dialing is supported.
Using your Avaya 1220 IP Deskphone To create names or words that contain two adjacent letters that appear on the same button, for example, the word press, you can do the following: 1. To enter the first character, press the dialpad key 6. 2. Pause briefly. 3. To enter the next letter, press the dialpad key 6 twice to cycle to the letter r. When entering alphanumeric information, the 1 key on the dialpad represents the characters in Table 7 on page 50.
Using your Avaya 1220 IP Deskphone Table 7: Alphanumeric characters for dialpad key 1 (Part 2 of 2) Character Name \ backslash / forward slash : colon ; semi-colon ~ tilde = equal + plus 1 numeral 1 Note: No letters are associated with the 0 key. Enabling and disabling the # Ends Dialing feature You can enable the Avaya 1220 IP Deskphone to use the octothorpe (#) symbol to immediately dial the address or phone number. To enable the # Ends Dialing feature: Prefs 1.
Using your Avaya 1220 IP Deskphone 2. Choose one of the following: On Back or — Press the On context-sensitive soft key to turn on # Ends Dialing. — Press the Back context-sensitive soft key to keep existing configurations and return to the Preferences menu. To disable the # Ends Dialing feature: 1. To turn off # Ends Dialing, press the Prefs context-sensitive soft key, and then select Misc Options. Highlight # Ends Dialing and press the Change context-sensitive soft key. Prefs 2.
Using your Avaya 1220 IP Deskphone Configuring the dialpad to alphanumeric dialing To eliminate the need to press the abc/123 context-sensitive soft key when you enter text, you can set the Avaya 1220 IP Deskphone dialpad default to alphabetic mode. To set the dialpad to alphabetic mode as the default: 1. Press the Prefs context-sensitive soft key, and then select Misc Options. Highlight Alpha Dialing, and then press the Change context-sensitive soft key. Prefs 2.
Using your Avaya 1220 IP Deskphone 2. Choose one of the following: Off Back or — Press the Off context-sensitive soft key to turn on alphanumeric dialing. — Press the Back context-sensitive soft key to keep existing configurations and return to the Preferences menu.
Accessing the Avaya 1220 IP Deskphone Accessing the Avaya 1220 IP Deskphone You require a log on ID and a password to log on to a server with your Avaya 1220 IP Deskphone. Logging on Whenever you log on to your Avaya 1220 IP Deskphone you must do the following: • confirm your logon ID • enter your password • select the duration of this session Admin password protection for login prompt appears when you power up the IP Deskphone or after you log off.
Accessing the Avaya 1220 IP Deskphone session.
Accessing the Avaya 1220 IP Deskphone Note 1: You must enter the admin password to edit domains. Note 2: Check with your system administrator before editing or changing domains. To change the domain: Domain 1. Press the Domain context-sensitive soft key to change the current domain. Note: You must enter an admin password before you can edit the domain in which the Avaya 1220 IP Deskphone connects. 2. Press the Up/Down navigation key to highlight the new domain you want to use. Select Back 3.
Accessing the Avaya 1220 IP Deskphone Password protection for domains This feature supports admin password protection for editing of the domain and is not required for switching domains. If you log on using the administrator password, you can use the editing domain option for both the Current Domain state and Domain List state. After you press back on the edit page or on the password prompt, the idle display appears. You must enter the admin password to reenter the editing domain.
Accessing the Avaya 1220 IP Deskphone To change the language: 1. Choose one of the following: Change Back — Press the Change context-sensitive soft key to change the current language. — Press the Back context-sensitive soft key to keep existing language and return to the User Login screen. 2. Press the Up/Down navigation key to highlight the new language you want to use. Select Back 3.
Accessing the Avaya 1220 IP Deskphone Note 1: When you log on to the Avaya 1220 IP Deskphone for the first time, the system prompts you for a location. For more information, see “Selecting a location” on page 65. Note 2: The Avaya 1220 IP Deskphone retains the previous user logon ID, which appears after the ID prompt whenever the IP Deskphone reboots. To logon to the Avaya 1220 IP Deskphone: abc 1. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input. 2.
Accessing the Avaya 1220 IP Deskphone Login 3. Press the Login context-sensitive soft key. If Authentication is enabled by your system administration, you are presented with the Authentication ID screen. The authentication ID is autofilled with your user ID. If Authentication is not enabled, a new screen appears and prompts you for your password. a. Press the abc/123 context-sensitive soft key to toggle between alphanumeric or numeric input. b.
Accessing the Avaya 1220 IP Deskphone Next Cancel 5. Press the Next context-sensitive soft key.
Accessing the Avaya 1220 IP Deskphone Configuring the duration of the login After you enter your logon ID and password the Duration screen appears. You can enter the maximum length of time of the session. If you choose to use the default duration Permanent, you remain logged on to the IP Deskphone until you log off. To configure the login duration: 1. Choose one of the following: Next — Press the Next context-sensitive soft key to set the logon duration to Permanent. A login confirmation screen appears.
Accessing the Avaya 1220 IP Deskphone Back — Press the Back context-sensitive soft key to return to the permanent logon screen. Cancel — Press the Cancel context-sensitive soft key to return to the first logon screen. Logging on multiple user accounts The Avaya 1220 IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time. For more information about logging on multiple users, see “Multiuser” on page 223.
Accessing the Avaya 1220 IP Deskphone Timed logoff while on a call When the login time expires while you are on a call, you can do one of the following at the prompt: • Press the Yes context-sensitive soft key to log off immediately. • Press the No context-sensitive soft key to switch to Permanent logon. • Press the Quit key to dismiss the log out prompt and switch to permanent login. • Press the Release/Goodbye key to dismiss the logout prompt and switch to permanent login.
Accessing the Avaya 1220 IP Deskphone location by accessing the IP Deskphone information screen. For more information, see “Viewing the IP Deskphone information” on page 243.) User Profile Your User Profile contains your specific settings and data. You are prompted to create a User Profile the first time you log on to your Avaya 1220 IP Deskphone. If you delete your User Profile, the IP Deskphone reboots, and you must log on and create a new User Profile.
Accessing the Avaya 1220 IP Deskphone • Programmable keys configuration • # Ends dialing configuration Overwriting your personal Address Book When an address book exists on a call server, such as an address book for a specific company, you can update your personal Address Book with an address book from the call server. The system administrator configures the system to enable this feature.
Accessing the Avaya 1220 IP Deskphone Figure 11: Logon confirmation screen Logging off from the Avaya 1220 IP Deskphone To log off from the Avaya 1220 IP Deskphone: 1. Press the Services fixed key, and then select Logout from the menu. abc 2. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input. 3. Use the dialpad to enter your password at the prompt.
Accessing the Avaya 1220 IP Deskphone 4. Choose one of the following: Logout Back or — Press the Logout context-sensitive soft key to complete the logout process. The IP Deskphone returns to the User Login screen. — Press the Back context-sensitive soft key to remain logged on and return to the Services menu. Logging off multiple user accounts The Avaya 1220 IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time.
Accessing the Avaya 1220 IP Deskphone When you make an emergency call, the location of the IP Deskphone is forwarded to the PSAP. Note: When the IP Deskphone is waiting for the user to log on or it is blocked by a screen saver, you can still make an emergency call. If you pick up the handset, a message "Emergency calls only" appears and the IP Deskphone can be used for making only emergency calls. To make an emergency call: 1. Choose one of the following: — Pick up the handset.
Accessing the Avaya 1220 IP Deskphone To view your location, press the Services hard key, choose Phone Information, and then press the E911 context-sensitive soft key. Figure 12 on page 71 displays the Phone Information menu. Figure 12: Phone information menu Figure 13 on page 71 displays the location information. Figure 13: Phone location display You can obtain location information only if it has been configured on your system.
Configuring the Avaya 1220 IP Deskphone Configuring the Avaya 1220 IP Deskphone You can adjust a few settings of the Avaya 1220 IP Deskphone to conform to the environment where you want to use the phone. These settings are saved to your User Profile. This chapter describes some of the settings that you can customize on your Avaya 1220 IP Deskphone.
Configuring the Avaya 1220 IP Deskphone 3. Choose one of the following: Apply Cancel or — Press the Apply context-sensitive soft key to save the changes and return to the Display menu. — Press the Cancel context-sensitive soft key to keep the existing configurations and return to the Display menu. Creating the idle screen text display You can create a text to display on the screen, while the IP Deskphone is idle. To create the idle screen display text: Prefs 1.
Configuring the Avaya 1220 IP Deskphone 4. Choose one of the following: Save Back or — Press the Save context-sensitive soft key to save the idle screen text display. — Press the Back context-sensitive soft key to keep the existing screen display text and return to the Display menu. Setting up the Backlight screensaver To set the amount of time the LCD screen remains backlit: Prefs 1.
Configuring the Avaya 1220 IP Deskphone Configuring Menu auto back-out You can use the Menu Auto back-out feature to configure the time interval required for the IP Deskphone to go back to the idle screen when the IP Deskphone is left inactive. To configure Menu Auto back-out: 1. Press the Prefs context-sensitive soft key, choose Display, and then Menu Auto back-out. Prefs 2. Choose one of the following: Select Back or — Press the Select context-sensitive soft key.
Configuring the Avaya 1220 IP Deskphone 3. Press the Up/Down navigation key to scroll through the screen and choose the required time interval. Choose one of the following values: — Never — 10 min — 5 min — 2 min — 1 min — 30 sec — 15 sec Note: The Never option turns off Menu Auto back-out. 4. Choose one of the following: Select Back or — Press the Select context-sensitive soft key to configure the Auto backout time to the selected (highlighted) value and return to the Display menu.
Configuring the Avaya 1220 IP Deskphone Selecting a ring pattern You can use the ring pattern feature to select the ring pattern for an incoming call. To select the ring pattern for an incoming call: Prefs 1. Press the Prefs context-sensitive soft key, select Audio, select Tones, and then select Ring Pattern. 2. Press the Up/Down navigation key to scroll through and highlight the different ring patterns displayed on the LCD screen. Select 3.
Configuring the Avaya 1220 IP Deskphone • Headset Volume • Handsfree Volume A sliding scale appears on the LCD screen display when you adjust the volume. Figure 14 on page 78 shows how to adjust the volume. Figure 14: Adjusting the volume Adjusting the ring volume You can adjust the ring volume for an incoming call. To adjust the ring volume for an incoming call: Prefs 78 1. Press the Prefs context-sensitive soft key, select Audio, select Tones, and then select Alerting Volume.
Configuring the Avaya 1220 IP Deskphone 2. To adjust the ring volume of an incoming call do one of the following: — Press the Left/Right navigation key. — Press the Volume fixed keys to increase or decrease the volume. 3. Choose one of the following: Set Back or — Press the Set context-sensitive soft key to set the selected volume and return to the Tones menu. — Press the Back context-sensitive soft key to keep the existing configurations and return to the Tones menu.
Configuring the Avaya 1220 IP Deskphone 2. To adjust the handset volume use one of the following methods: — Press the Left/Right navigation key to increase or decrease the volume of the handset. — Press the Volume + fixed key to increase the handset volume or press the Volume - fixed key to decrease the handset volume. Note: To adjust the volume during a call, use only the Volume + and Volume - fixed keys. 3.
Configuring the Avaya 1220 IP Deskphone 2. To adjust the handset volume use one of the following methods: — Press the Left/Right navigation key to increase or decrease the volume of the handset. — Press the Volume + fixed key to increase the handset volume or press the Volume - fixed key to decrease the handset volume. Note: To adjust the volume during a call, use only the Volume + and Volume - fixed keys. 3.
Configuring the Avaya 1220 IP Deskphone 2. To adjust the handsfree volume use one of the following methods: — Press the Left/Right navigation key to increase or decrease the volume of the handset. — Press the Volume + fixed key to increase the handset volume or press the Volume - fixed key to decrease the handset volume. Note: To adjust the volume during a call, use only the Volume + and Volume - fixed keys. 3.
Configuring the Avaya 1220 IP Deskphone 2. Press the Change context-sensitive soft key to change the language. Change 3. Press the Up/Down navigation key to scroll and highlight the desired language (for example, German [Deutsche]). 4. Choose one of the following: Select Back or — Press the Select context-sensitive soft key to save the desired language and return to the previous screen. — Press the Back context-sensitive soft key to keep the existing configurations and return to the Preferences menu.
Configuring the Avaya 1220 IP Deskphone 3. Press the Up/Down navigation key to highlight Date Format in the menu. Change 4. Press the Change context-sensitive soft key to change the Date Format. 5. Press the Up/Down navigation key to scroll and highlight either a month/day (MM/DD) or a day/month (DD/MM) format. 6. Choose one of the following: Select Back or — Press the Select context-sensitive soft key to save the format and return to the Time Format menu.
Configuring the Avaya 1220 IP Deskphone 3. Press the Up/Down navigation key to highlight Timezone in the menu. Change 4. Press the Change context-sensitive soft key to change the Date Format. 5. Press the Up/Down navigation key to scroll through and highlight the time zones. Note: Time zones are listed based on GMT format, for example: — GMT -11:00 Samoa — GMT -10:00 Hawaii 6.
Configuring the Avaya 1220 IP Deskphone Change 2. Press the Change context-sensitive soft key. 3. Press the Up/Down navigation key to highlight Time Format in the menu. Change 4. Press the Change context-sensitive soft key change the date format. 5. Press the Up/Down navigation key to scroll and highlight a time format: — 12-hour — 24-hour — French 6. Choose one of the following: Select Back or — Press the Select context-sensitive soft key to save the time format and return to the Time Format menu.
Making a call Making a call This section describes the methods you can use to make a call.
Making a call Making a call using off-hook dialing To make a call using off-hook dialing: 1. Make a call by using one of the following off-hook dialing methods: — Press the Line feature key — Lift the handset — Press the Headset fixed key — Press the Handsfree fixed key The IP Deskphone produces a dial tone. 2. You can make a call using one of the following methods: — Enter the phone number or SIP address by using the dialpad.
Making a call Redial — Press the Redial context-sensitive soft key to dial the last dialed number. Note: The Redial context-sensitive soft key only appears if a number or address was previously entered. VMail — Press the Msgs context-sensitive soft key and select Voice Mail from the Messages menu to access your voice mail. — Press the Speed dial feature key that you programed to call with a commonly used or important phone number or SIP address.
Making a call Making a call using on-hook dialing You can make a call by using on-hook dialing. Enter the SIP address or the phone number before going off-hook. Note: When you use this method, you cannot toggle between alphabetic or numeric input. To make a call using on-hook dialing: 1. Dial the number or SIP address. Chad 2. Continue the call by using one of the following methods: — Press the line feature key. — Press the Headset fixed key. — Press the Handsfree fixed key. 3.
Making a call To end a handsfree call: Press the Goodbye key To mute a handsfree call: 1. Press the Mute key. The LED indicator lights. 2. Press the Mute key again to return to a two-way handsfree conversation. To switch from the handsfree to handset mode: Lift the handset. To switch from the handset mode to handsfree mode: 1. Press the Handsfree key. The LED indicator lights with a solid red light. 2. Replace the handset.
Making a call To use a headset: 1. Connect the headset to the headset jack or the handset jack. 2. Press the Headset key. The LED indicator lights. 3. Press the Goodbye key or press the button on the wireless headset, if equipped, to release a call. To switch from handsfree to headset: 1. Press the Headset key. The LED indicator lights. Using Call Subjects You have the option of sending a Call Subject when you initiate a call to a contact.
Making a call To enter a call subject from a list: Subject 1. Press the Subject context-sensitive soft key to send a Call Subject with the call you are making. A list of Call Subjects appears on the LCD screen. 2. Choose one of the following: Select New — Press the Up/Down navigation key to highlight the Call Subject you want to use and press the Select context-sensitive soft key. The IP Deskphone sends the Call Subject to the contact you are calling.
Making a call Save 5. Choose one of the following: Clear — Press the Save context-sensitive soft key to continue. — Press the Clear context-sensitive soft key to clear the text. Back — Press the Back context-sensitive soft key to return to the previous menu. Note: When you select a subject from this list, it appears on the screen before you send the call. If you want to change that subject press the Subject contextsensitive soft key to return to the Call Subject menu.
Making a call Save 5. Choose one of the following: — Press the Save context-sensitive soft key to save the new Call Subject and use it with the call. Clear — Press the Clear context-sensitive soft key to clear the text. Back — Press the Back context-sensitive soft key to return to the previous menu without sending the new Call Subject. Note: The Avaya 1220 IP Deskphone saves the new Call Subject to the list of Call Subjects for later use.
Making a call Add 2. Press the Add context-sensitive soft key to create new Call Subject. Note: If the Call Subject list is full, then the option to add a new Call Subject is not available. In this situation, you need to delete a Call Subject before you can add the new Call Subject. abc 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter the new Call Subject. 5.
Making a call To delete a Call Subject while the IP Deskphone is idle: Prefs 1. Press the Prefs context-sensitive soft key, select Feature Options, and then select Call Subject from the menu. 2. Press the Up/Down navigation key to scroll through and highlight the Call Subject to delete. Delete 3. Press the Delete context-sensitive soft key to delete the selected Call Subject. A confirmation screen appears with the question, Delete call subject? 4.
Making a call To edit a Call Subject while the IP Deskphone is idle: Prefs 1. Press the Prefs context-sensitive soft key, select Feature Options, and then select Call Subject from the menu. 2. Press the Up/Down navigation key to scroll through and highlight the Call Subject to edit. Edit 3. Press the Edit context-sensitive soft key to edit the selected Call Subject. abc 4. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 5.
Receiving a call Receiving a call When you receive a call, you are typically notified by the alerting ring, and the incoming caller identification appears on the LCD screen. The incoming call forces the screen to exit active menu activities and takes precedence over a pop-up Instant Message (IM). Caller identification When you receive an incoming SIP call, the Caller ID information appears on the LCD screen.
Receiving a call Figure 15: Incoming call screen Answering an incoming call When you can answer an incoming call, you can choose one of four methods. To answer an incoming call: 1. Choose one of the following: Answer — Press the Answer context-sensitive soft key that activates a Handsfree call. — Lift the handset. — Press the Headset fixed key. — Press the Handsfree fixed key.
Receiving a call To redirect a call, press the Redrct context-sensitive soft key. To enter a SIP address or phone number where you want the call redirected, use one of the following methods: • Enter the SIP address or phone number by using the dialpad. • Select a contact from the Address Book, or Call Inbox. To redirect an incoming call by using the dialpad: Redrct 1. Press the Redrct context-sensitive soft key to redirect an incoming call.
Receiving a call To redirect a call by using the Address Book or Call Inbox: Redrct 1. Press the Redrct context-sensitive soft key to redirect an incoming call. 2. To select a SIP address to redirect the call, do one of the following: — Press the Directory fixed key to choose a SIP address from the Address Book. — Press the Messages fixed key to choose a SIP address from the Call Inbox. 3. Press the Up/Down navigation key to highlight a SIP address contact. 4.
Receiving a call Declining an incoming call You can decline an incoming call by pressing the Decline contextsensitive soft key. You can decline a call with or without giving a reason. You can create custom decline reasons, and you have the option of selecting one. If you do not choose a custom decline reason, the IP Deskphone sends the default message: User has declined call. Note: The Call Decline feature is not available for all call servers.
Receiving a call Send Back 3. Choose one of the following: — Press the Send context-sensitive soft key to send the selected decline reason to the caller. — Press the Back context-sensitive soft key to abort the call decline and return to the incoming call screen. Creating a new Call Decline Reason You can create an new Call Decline Reason. To create a New Decline Reason during an incoming call: Decline 1. Press the Decline context-sensitive soft key to decline an incoming call. New 2.
Receiving a call Send 5. Choose one of the following: — Press the Send context-sensitive soft key to send the new custom decline reason to the caller. Note: The IP Deskphone adds the new reason to the list of Decline Call Reasons for future use. Back — Press the Back context-sensitive soft key to return to the initial Decline Call screen. Managing Call Decline Reasons You can create Call Decline Reasons that you can access when you want to decline an incoming call.
Receiving a call Save 4. Choose one of the following: — Press the Save context-sensitive soft key to save the new Call Decline Reason. Back — Press the Back context-sensitive soft key to return to the previous menu without saving the new Call Decline Reason. Note: The Avaya 1220 IP Deskphone saves the new Call Decline Reason to the list of Call Decline Reasons for later use. To delete a Call Decline Reason: 1.
Receiving a call To edit a Call Decline Reason: 1. Press the Up/Down navigation key to scroll through and highlight the Call Decline Reason to edit. Edit 2. Press the Edit context-sensitive soft key to edit the selected Call Decline Reason. abc 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to edit the Call Decline Reason. 5.
Receiving a call You can set the Call Ignore feature to either Local or Network. When Call Ignore is set to Local, only that IP Deskphone is affected, and it stops ringing when you press the Ignore context-sensitive soft key. When Call Ignore is set to Network and you press the Ignore context-sensitive soft key, the IP Deskphone stops ringing, and a message is sent to the network indicating that you are busy at all SIP IP Deskphones you are logged on to, and that server should stop trying to contact you.
Receiving a call Ignore 3. To terminate an incoming call alert and ignore the incoming call, do one of the following: — Press the Ignore context-sensitive soft key to terminate an incoming call. — Press the Goodbye fixed key when you are not on an active call. Receiving intercom calls Your IP Deskphone can be part of an intercom group.
Receiving a call • The IP Deskphone blocks all key events, such as line keys and digit keys, except for the Volume up and down keys, the Mute on and off key, and the Release key (Goodbye key). • If you are on an active call, the IP Deskphone does not auto-answer the page call. • While the page call is active, Do Not Disturb (DND) is enabled on the IP Deskphone; the IP Deskphone does not accept other incoming calls until the page call ends.
The Address Book The Address Book The Address Book is a personal directory of contacts from which you can make a phone call or send an Instant Message (IM).You can access the Address Book while on a call and start a new call from the highlighted contact.
The Address Book When you view the details of a contact, you can: • Send an IM. For more information, see “Composing an Instant Message” on page 143. • Edit the contact information. For more information, see “Editing a contact in your Address Book” on page 115. Figure 17: Contact details Initiating a call from the Address Book You can initiate a call directly from your Avaya 1220 IP Deskphone Address Book.
The Address Book To initiate a call to a contact stored in the Address Book: 1. Press the Directory fixed key to select a contact from the Address Book to call. 2. Press the Up/Down navigation key to highlight a contact on the list. View 3. Press the View context-sensitive soft key to make a call to the contact. 4. Choose one of the following: Call Back or — Press the Call context-sensitive soft key to make a call to the contact.
The Address Book Adding a contact to your Address Book You can add a new contacts to the Address Book of the Avaya 1220 IP Deskphone. To add a contact to your Address Book: 1. Choose one of the following: — Press the Directory fixed key. Add — Press the Add context-sensitive soft key, select Address Book from the menu, and then press the New context-sensitive soft key. abc 2. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 3.
The Address Book 5. Do one of the following to complete the entry: Yes No Back Ok — Press the Yes context-sensitive soft key to add the contact to a group and then select the group for the contact to be added. — Press the No context-sensitive soft key if you do not want the contact to a group, and return to the address menu screen. — Press the Back context-sensitive soft key to return to the previous menu. 6.
The Address Book View 2. Press the Up/Down navigation key to highlight the contact you want to edit, and then press the View contextsensitive soft key. Edit 3. Press the Edit context-sensitive soft key to edit the contact information. abc 4. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 5. Use the dialpad to enter the new name for the contact. Next 6. Choose one of the following: Back — Press the Next context-sensitive soft key to continue.
The Address Book 7. Use the dialpad to enter a new phone number or new SIP address (URI) for the contact. Next 8. Choose one of the following: Back — Press the Next context-sensitive soft key to continue. — Press the Back context-sensitive soft key to return to the previous menu. Yes No 9. Do one of the following to complete the entry: — Press the Yes context-sensitive soft key to designate the contact as a friend and return to the address menu screen.
The Address Book Ok 10. Press the Ok context-sensitive soft key to complete the entry and return to the previous menu. To delete a contact from your Address Book: 1. Press the Up/Down navigation key to highlight the contact you want to delete and press the View context-sensitive soft key. View Edit 2. Press the Edit context-sensitive soft key to access the contact information. Delete 3. Press the Delete context-sensitive soft key to completely delete the contact from the Address Book. Ok 4.
The Address Book Copying information to the Address Book To copy information from the Call Inbox screen to the Address Book use the Copy fixed key. Note: If you press the Copy fixed key while in idle mode the message No contact selected for copying appears on the screen. This message does not appear when an IM pop-up appears. To copy a contact to the Address Book: 1.
The Address Book 4. Use the dialpad to enter a name for the new entry. 5. Choose one of the following: Next Back — Press the Next context-sensitive soft key to continue. — Press the Back context-sensitive soft key to return to the previous menu. Note: If you do not need to change the name for the contact, press the Next context-sensitive soft key. 6. Use the dialpad to enter a new phone number or new SIP address for the above contact. Next 7.
The Address Book 8. Do one of the following to complete the entry: Yes No Back — Press the Yes context-sensitive soft key to add the contact to a group and then select the group for the contact to be added. — Press the No context-sensitive soft key if you do not want a contact designated as a friend and return to the address menu screen. — Press the Back context-sensitive soft key to return to the previous menu. 9.
The Address Book Searching for a contact in the Address Book When you access the Avaya 1220 IP Deskphone Address Book you can perform a search for a contact using one of the following methods: • Index Search (performs a search based on the index number you enter) • 1st Character Search (performs a search based on the first character you enter) • Name Search (performs a search based on the name you enter) To change the method the Avaya 1220 IP Deskphone uses to search. Prefs 1.
The Address Book Using the Search feature in the Address Book To search for a contact while accessing your personal Address Book, use the dialpad to enter the search information. For example: • Index Search—to search for a contact by using the Index Search method, enter the index number. When entering an index number larger than 9, you must enter the next digit quickly to move to that item on the list.
The Address Book 2. Press the Up/Down navigation key and then press the Select context-sensitive soft key to choose a search criteria: — 1. User Name — 2. Name Select abc — 3. Phone Number 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter the search information for the contact. Search 5. Choose one of the following: — Press the Search context-sensitive soft key.
The Address Book 6. When a search result is successful, you can do one of the following: — Press the Up/Down navigation key to highlight a contact, from the search result and press the Call context-sensitive soft key to initiate a call. Call Search — Press the Search context-sensitive soft key to start a new search. Exit — Press the Exit context-sensitive soft key to return to the idle screen. Search 7.
The Address Book 2. Press the Up/Down navigation key and then press the Select context-sensitive soft key to choose a search criteria: — 1. User Name — 2. Name Select — 3. First Name — 4. Last Name — 5. Phone Number abc 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter the search information for the contact. Ok 5. Choose one of the following: Back — Press the Ok context-sensitive soft key.
The Address Book 6. When a search result is successful you can do one of the following: Call Save — Press the Up/Down navigation key to highlight a contact from the search result and press the Call context-sensitive soft key to initiate a call. — Press the Save context-sensitive soft key to save the caller information to the Address Book. A confirmation screen appears. You can edit the name you save in the Address book. Press the Save context-sensitive soft key to accept the entry.
The Address Book New Back 8. When a search result is not successful, you can do one of the following: — Press the New context-sensitive soft key to return to the search menu and begin a new search. — Press the Back context-sensitive soft key to return to the previous screen.
Call Inbox Call Inbox While your Avaya 1220 IP Deskphone is active, all incoming calls are saved in your Call Inbox. You can view the following details about each call: • Call status (Missed) • Name of the caller • SIP address • Time of the call • Number of consecutive calls each caller made to you • Call Subject (if the caller sends a Call Subject) You can set the filter on your Call Inbox to display all incoming calls or missed calls.
Call Inbox Accessing the Call Inbox You can access the Call Inbox and initiate a call when the IP Deskphone is: • Idle. For more information, see “Managing calls in the Call Inbox while not on a call” on page 130. • Active. For more information, see “Accessing the calls in your Call Inbox during a call” on page 139. Managing calls in the Call Inbox while not on a call You can manage calls in the Call Inbox while you are not on a call. To manage calls in the Call Inbox while not on a call: 1.
Call Inbox Enter 3. Do one of the following: — To place a call to the selected address using the primary login of the IP Deskphone, press the Enter key. — To view the details of a highlighted call, press the Right navigation key. See “Viewing the details of a call in the Call Inbox” on page 133. — To leave the detail view and return to the main inbox screen, press the Left navigation key.
Call Inbox Table 8 on page 132 provides a list of additional user interactions for the main inbox screen. Table 8: Additional user interactions Item Function Use the Enter key to place a call to the selected address using the primary login of the IP Deskphone. The Enter key has the same behavior as the Call context-sensitive soft key. Use the Dial pad to select an item by index.
Call Inbox Viewing the details of a call in the Call Inbox To view details of a call in the Call Inbox: 1. When you view the details of a call in the Call Inbox, you can do the following: — Initiate a call to the caller displayed on the screen. For more information, see “Initiating a call from the Call Inbox” on page 137. Call Prev — Press the Call context-sensitive soft key to place a call to the selected address using the primary login of the IP Deskphone.
Call Inbox To view missed calls: Msgs 1. Press the Msg/Inbox fixed keyand press the Missed context-sensitive soft key. 2. Press the Up/Down navigation key to highlight a call from the list of missed calls. 3. Press the Right context-sensitive soft key to view the details of the missed call. Note: You manage the missed call the same as any call that is in your Call Inbox.
Call Inbox Exit 6. To exit the Inbox and return to the idle IP Deskphone screen, press the Exit context-sensitive soft key. Missed Calls Notification You can change the call log behavior so that the message xx new calls is cleared by entering the Inbox without having to select each missed call. Figure 19 on page 135 displays the Message options screen. Figure 19: Messages screen Changing the Missed Calls Notification behavior: Msgs 1. Press the Msgs context-sensitive soft key. 2.
Call Inbox Select 3. Choose one of the following: — Press the Select context-sensitive soft key. — Press the Back context-sensitive soft key to abort the changing of the configurations and return to the Message Options screen.
Call Inbox Initiating a call from the Call Inbox When you receive a call that is missed or answered, the calling number is listed in the Inbox. You can select the number, and then dial from the Inbox, or you can edit the number in the Inbox. To initiate a call from the Call Inbox, press the Msg/Inbox fixed key and select Inbox from the menu. Note 1: If your service provider requires that a Directory Number (DN) be used to initiate a call, the Call Inbox entry must have the DN to initiate a call.
Call Inbox 4. To place a call to the selected address, do one of the following: — Lift the handset. — Press the Headset fixed key. — Press the Handsfree fixed key. or Edit Press the Edit context-sensitive soft key Call Then press the Send context-sensitive soft key. Deleting calls in your Call Inbox When you delete calls from the Call Inbox, both missed calls and answered calls are deleted. When you view the missed calls and select delete, only the missed calls are deleted.
Call Inbox Yes 3. Select one of the following contextsensitive soft keys: — Press the Yes context-sensitive soft key to delete the highlighted call. AllUsr All No — Press the AllUsr context-sensitive soft key to delete all the calls from the selected caller. — Press the All context-sensitive soft key to clear all calls from the Call Inbox. — Press the No context-sensitive soft key to return to the Inbox.
Instant Messaging Instant Messaging You can use your Avaya 1220 IP Deskphone to send and receive an Instant Message (IM). You can access and respond to an IM while on a call. The red LED (Message Waiting Indicator) at the top left of the IP Deskphone lights accompanied by a beep when a new IM arrives. Configuring Instant Messaging You can configure your IP Deskphone settings to manage an incoming IM. • Enable or disable the automatic pop-up of a new IM. • Enable or disable an audible alert on a new IM.
Instant Messaging Figure 20: Instant Message pop-up When an IM pop-up appears you can do the following: • Press the View context-sensitive soft key to view the complete details of the IM. • Press the Prev context-sensitive soft key to skip to a previous IM (if applicable). • Press the Next context-sensitive soft key to skip to the next IM (if applicable).
Instant Messaging Select 2. Press the Select context-sensitive soft key. On 3. Choose one of the following: — Press the On/Off context-sensitive soft key to toggle between enabling IM pop-ups or disabling IM pop-ups. Back — Press the Back context-sensitive soft key to return to the previous menu. Configuring IM audible alert You can configure the Avaya 1220 IP Deskphone to audibly alert you when a new IM arrives.
Instant Messaging On Back 5. Choose one of the following: — Press the On/Off context-sensitive soft key to toggle between enabling IM audible alerts or disabling IM audible alerts. — Press the Back context-sensitive soft key to return to the previous menu. Composing an Instant Message When you compose an IM, enter the address of the recipient and then enter the message. When you reply to an Instant Message, the IP Deskphone automatically enters the address.
Instant Messaging abc 2. Press the abc/123 context-sensitive soft key to toggle between numeric and alphabetic input. 3. Use the dialpad to enter the address of the contact. Next 4. Choose one of the following: Back — Press the Next context-sensitive soft key to continue. — Press the Back context-sensitive soft key to return to the previous menu. 5. Use the dialpad to enter the content of the message. Send 6.
Instant Messaging a contact. The lit blue LED indicates the arrival of a new IM. An icon indicates the status of the IMs in your Instant Message Inbox/Outbox as follows: Unread Read Replied to Sent No icon Accessing Instant Messages You can access and view the contents of the Instant Message Inbox/ Outbox. To access and view the contents of the Instant Message Inbox/ Outbox: Msgs 1. Choose one of the following: — Press the Msgs context-sensitive soft key, and then select Instant Messaging from the menu.
Instant Messaging 2. Press the Up/Down navigation key to highlight an IM from the list of Instant Messages in your IM Inbox/Outbox. User View Note: When you want to view only IMs from a specific contact, press the User context-sensitive soft key to filter all IMs based on the lM that you highlight. The LCD screen shows the list of all IMs from that contact. 3.
Instant Messaging Viewing the content of an Instant Message When you view the content of an Instant Message, you can do the following: • Reply to the Instant Message. See “Replying to an Instant Message” on page 147. • Initiate a Call to the contact. See “Initiating a call from an Instant Message” on page 148. • Delete the Instant Message. See “Deleting an Instant Message” on page 149. Replying to an Instant Message You can reply to an Instant Message. To reply to an Instant Message: Reply 1.
Instant Messaging Send 4. Choose one of the following: Back — Press the Send context-sensitive soft key to send the IM when it is complete. — Press the Back context-sensitive soft key to return to the previous menu and not send the IM. Initiating a call from an Instant Message To initiate a call from the IM Inbox, press the Expand fixed key or press the Msgs context-sensitive soft key, and then select Instant Messaging from the menu.
Instant Messaging View Call 3. Press the View context-sensitive soft key to access the IM. 4. To initiate a call to the contact who sent you an IM, press the Call contextsensitive soft key. The Avaya 1220 IP Deskphone goes offhook and initiates the call. Deleting an Instant Message To delete a single IM, all the IMs from one contact, or all the IMs in your IM Inbox complete the necessary steps in the following procedure. Msgs 1.
Instant Messaging Delete Back 3. Select one of the following contextsensitive soft keys: — Press the Delete context-sensitive soft key to clear all IMs from the IM Inbox/Outbox. — Press the Back context-sensitive soft key to return to the previous screen.
While on an active call While on an active call You can use the following features during an active call: • “Making a new call” on page 151 • “Placing a call On Hold” on page 153 • “Using 3-way calling” on page 161 • “Transferring a call” on page 168 • “Using Park Call” on page 172 You can use the Action context-sensitive soft key to perform the following actions with an active call: 1. New Call—to begin a new call while other calls are on hold. 2.
While on an active call Initiating a call using the active call contextsensitive soft key menu You can initiate a call using the active call context-sensitive soft key menu. To initiate a call using the active call context-sensitive soft key menu: Conf 1. Choose one of the following: — Press the Conf context-sensitive soft key while on a call. More… NewCall — While on a call, press the More… context-sensitive soft key, and then the NewCall context-sensitive soft key.
While on an active call can also redirect the new call, decline the new call, transfer the new call, or ignore the new call. For more information, see “Receiving a call” on page 99. Placing a call On Hold Use the Hold feature when you are talking to one contact and want to perform another action, such as answer a new incoming call, transfer a call, or initiate a new call. You can have a number of calls on hold at the same time. To place a call on hold: 1. Press the Hold fixed key.
While on an active call To retrieve a call on hold: chad 1. To retrieve a call on hold do one of the following: — Press the Line feature key beside the flashing LCD indicator. — Press the Hold fixed key. Multiple calls On Hold When you have more than one call on hold, use the navigation key to highlight a call on the LCD screen. You can perform an action with that call by using the context-sensitive soft keys on the In-call menu list.
While on an active call The Join context-sensitive soft key appears when there are multiple calls on the IP Deskphone that can be joined for a conference call or 3-way calling. Context-sensitive soft keys for the multiple calls In-call display screen Join NewCall Audio/Actvate Press the Join context-sensitive soft key to join the eligible calls. Press NewCall context-sensitive soft key to obtain a dial tone to place another call.
While on an active call more… Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys. When you press the more… contextsensitive soft key, a different selection of context-sensitive soft keys appears. • If you press the more… contextsensitive soft key once from the first menu list, you access the following context-sensitive soft keys: [Trnsfer] [RlsCall] [Park] [more...
While on an active call Park Press the Park context-sensitive soft key to park the current call. more… Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys. The next available menu list contains the following context-sensitive soft keys: [Retrve] [Conf] [Prefs] [more…] When you press the more… context-sensitive soft key for the second time, the following context-sensitive soft keys appear on the menu list.
While on an active call Prefs Press the Prefs context-sensitive soft key to display the Preferences menu. The menu items include the following: 1. Display—use to adjust the display settings of the LCD screen. 2. Audio—use to adjust tones and volume settings. 3. Feature Options—use to configure the following: — Feature keys — Call Decline Reasons — Call Ignore Action — Call Subjects — Call Fwd Notification — Answer Mode Settings appear when the Auto Answer Mode is enabled on the IP Deskphone. 4.
While on an active call Prefs 6. Network—use to access the following: — Server Settings — Device Settings — Diagnostics — Disable screensaver — Licensing — Lock 7. User Settings—use to modify the following: — Call Settings — IM Settings — Voice Mail Settings — Change Location more… Press the more… context-sensitive soft key to return to the first menu list of contextsensitive soft keys.
While on an active call To access a call on hold when multiple calls are on hold: 1. Press the Up/Down navigation key to highlight a call on hold. 2. To retrieve the highlighted call on hold do one of the following: Chad — Press the Line feature key beside the flashing LCD indicator. — Press the Hold fixed key to retrieve a call on hold. To make a call on hold the active call: 1. Press the Up/Down navigation key to highlight a call on hold. Actvate 2.
While on an active call Using 3-way calling When you have more than one call and you want to join the incoming calls into one call, you can use 3-way calling or create a conference call. Note: Your system administrator or service provider must enable 3way calling and conference calls for your Avaya 1220 IP Deskphone. Contact your service provider or system administrator to determine if this feature is available. The 3-way Call feature joins two calls on your IP Deskphone into one 3way call.
While on an active call Figure 23: 3-way Call Note 1: If you receive a new call during a 3-way call, you can answer the new call as usual. The Avaya 1220 IP Deskphone automatically puts the 3-way call on hold. If you want to join the new caller to a 3way call, you must initiate a conference call with the server and join all callers to the conference call. Note 2: If the host of a 3-way call presses the hold button, all callers in the 3-way call are put on hold.
While on an active call Setting up a conference call When you want to invite three or more callers to a call, you can set up a conference call using the Avaya 1220 IP Deskphone. The call server handles conference calls. You can join incoming calls to the conference call, or you can join calls that you initiate. Note: Your system administrator or service provider must enable 3way calling and conference calls for your Avaya 1220 IP Deskphone.
While on an active call To join a call to an existing conference call: 1. Press the Up/Down navigation key to highlight the call you want to join to the conference. Join 2. Press the Join context-sensitive soft key to join the highlighted call to the conference. Ad hoc conferencing when connecting to the Call Server This feature allows you to make ad hoc conference calls when you connect to the Call Server.
While on an active call Figure 24: Current Domain page The context-sensitive soft keys available for viewing the conference details of the current domain are as follows: • Domains—to select the domain. • Edit—to edit the conference details. • PgDwn—to move to the next screen containing conference parameters. • Done—to confirm the details.
While on an active call Figure 25: Domain page with conference parameters The context-sensitive soft keys available on the conference parameters page are as follows: • Domains—to select the domain. • Edit— to open the Edit Domain page that allows you to edit the conference details. • Pgup—to return to the previous page. • Done—to confirm the details. Edit Domain page The Edit Domain page displays the domain properties. It appears in the format : .
While on an active call Figure 26: Edit Domain screen To edit the conference properties and maximum number of ports, press the Edit context-sensitive soft key to display the Domain Conference Edit screen. Figure 27 on page 167 provides an example of the Domain Conference Edit screen.
While on an active call • Save—to save the updated value to the system configuration file. • Abc (/123)—to toggle the input mode to digits (or alphabets). • Clear—to clear the character behind the cursor. • Back—to return to the previous screen. Note: For these configuration changes to take effect, you must manually log off and log on. Transferring a call Note 1: When more than one call is on hold, the call you want to transfer must be the active call.
While on an active call 4. Choose one of the following: — Enter the phone number or SIP address to which you are transferring the call. Select — Select a contact from the Address Book or Call Inbox by pressing the corresponding fixed key. Highlight a contact from the list and then press the Select contextsensitive soft key. Transfr 5. Choose one of the following: Clear — Press the Transfr context-sensitive soft key to connect the calling party.
While on an active call The Avaya 1220 IP Deskphone prompts you with the following question, Consult with party? Yes No Back 6. Select one of the following contextsensitive soft keys: — Press the Yes context-sensitive soft key to consult with the contact to which you are transferring the call before completing the transfer. — Press the No context-sensitive soft key to transfer the call without consulting the contact to whom you want to transfer the call.
While on an active call toVMt 4. Choose one of the following: Backt — Press the toVM context-sensitive soft key to connect the calling party to Voice Mail. — To return to the previous screen, press the Back context-sensitive soft key. Note 1: The Transfer to Voice Mail feature is not available for all call servers. Contact your system administrator or service provider to determine if this feature is available to you.
While on an active call Using the Park Call feature You can use the Park Call feature to temporarily park a call to the call server or to a specific user. You or another user can retrieve the parked call from another IP Deskphone. Using Park Call does not tie up a line, since it is held on the call server. Note 1: The Park Call feature is not available for all call servers. Contact your system administrator or service provider to determine if this feature is available to you.
While on an active call abc 2. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 3. Use the Dialpad to enter the user name to whom you are parking the call. Park Clear Back 4. You can do one of the following: — Press the Park context-sensitive soft key to park the call to the user and return to the previous menu. — Press the Clear context-sensitive soft key to erase the input field.
While on an active call 2. Use the Dialpad to enter the retrieval code of the parked call. 3. You can do one of the following: Retrve Clear Back 174 — Press the Retrve context-sensitive soft key to retrieve the parked call. — Press the Clear context-sensitive soft key to erase the input field. — Press the Back context-sensitive soft key to return to the previous screen.
Additional features Additional features You can use the following additional features: • “Using the Friends feature” on page 175 • “Feature keys” on page 183 • “Creating a feature key using the Copy key” on page 204 • “Configuring Do Not Disturb” on page 210 • “Configuring a Presence state” on page 211 • “Configuring Privacy settings” on page 214 Using the Friends feature You can designate a contact you have frequent interaction with as a friend.
Additional features Figure 28: Presence status of a friend Accessing your Friends list To check the online status of a friend on your list: 1. Choose one of the following: — Press the Directory fixed key. 176 Filter — Press the Filter context-sensitive soft key, and select Friends from the menu. Select — Press the Select context-sensitive key.
Additional features 2. Do one of the following: Status — Press the Status context-sensitive soft key to view the current presence status of the friend. All — Press the All context-sensitive soft key to view the contents of the Address book, including contacts designated as friends and regular contacts. Edit — Press the Edit context-sensitive soft key to make changes to the information entered for a friend or to delete the contact from the friends list. Exit 3.
Additional features Call 3. Press the Call context-sensitive soft key to initiate a call to the friend. The Avaya 1220 IP Deskphone uses the SIP address or phone number from your personal Address Book to make the call. To send an IM to a friend on the Friends list: 1. Choose one of the following: — Press the Directory fixed key. Filter — Press the Filter context-sensitive soft key, and select Friends from the menu. Select — Press the Select context-sensitive key. Status 2.
Additional features 5. Use the dialpad to enter the text of the message. Send 6. Choose one of the following: — Press the Send context-sensitive soft key to send the IM. Back — Press the Back context-sensitive soft key to return to the previous menu. Editing information of a friend You can edit information of a friend on the Friends list. To edit your Friends list: 1. Choose one of the following: — Press the Directory fixed key.
Additional features 2. Press the Up/Down navigation key to highlight the friend you want to edit and press the Edit context-sensitive soft key. Edit abc 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter the new name for the contact. Next 5. Choose one of the following: — Press the Next context-sensitive soft key to continue. Back Delete 180 — Press the Back context-sensitive soft key to return to the previous menu.
Additional features 6. Use the dialpad to enter the new address for the contact. Next 7. Choose one of the following: Back — Press the Next context-sensitive soft key to complete the process. — Press the Back context-sensitive soft key to return to the previous menu. 8. Choose one of the following: Yes No — Press the Yes context-sensitive soft key, select the group and press the Select context-sensitive soft key to add contact to the group.
Additional features To delete a contact from your Friends list: 1. Choose one of the following: — Press the Directory fixed key. Filter — Press the Filter context-sensitive soft key, and select Friends from the menu. Select — Press the Select context-sensitive key. 2. Press the Up/Down navigation key to highlight the friend you want to delete and press the Edit context-sensitive soft key. Edit Delete 3. Press the Delete contact-sensitive soft key.
Additional features Feature keys Use the Feature key option to configure the feature keys on Avaya 1220 IP Deskphone and the Expansion Module for Avaya 1220 Series IP Deskphone. Programmed keys are stored in the user profile. Each user can maintain a list of programmed feature keys.
Additional features Figure 30 on page 184 shows the feature key numbering for 3 Expansion Modules for Avaya 1220 Series IP Deskphone. Figure 30: Feature key numbering Feature key programming You can program feature keys. To access the Program Key screen: Prefs 1. Press the Prefs context-sensitive soft key, select Feature Options, and select Feature Keys from the menu. The Program Key screen opens as shown in “Feature keys” on page 183.
Additional features The Program Key screen provides the following context-sensitive soft keys: • View— to access the feature key detail screen. • Edit —to edit the setting or modification of the selected programmable key. • Bulk—to access the autoprogramming and auto removal feature. • Back—to return to the previous screen. To view feature key details 1.
Additional features Figure 31: Feature key details The Program Key screen displays the following: • Key—programmed feature key number • Label—label used for the feature key • Service—services programmed to the feature key, such as: — Speed Dial — Call Forward — Do Not Disturb — Send IM — Presence • User—current user to whom the programmed feature key is associated • Address—SIP address for the feature key when programmed for Speed Dial, Call Forward, and Send IM.
Additional features Note 1: If you to try to view a feature key that is not programmed the IP Deskphone displays the message: Program Key Not Available (Key is empty). Note 2: If you try to view a feature key that is designated as a line key, the IP Deskphone displays the message: Program Key Not Available (Key is a line key). To edit a feature key 1.
Additional features Figure 32: Edit feature key screen To modify a feature key: Modify 1. Press the Modify context-sensitive soft. The Select Service screen opens. 2.
Additional features Select 3. Choose one of the following: Back — Press the Select context-sensitive soft key to choose a service. The next screen in the process opens. — Press the Back context-sensitive soft key to return to the previous menu. abc 4. Press the abc/123 context-sensitive soft key to toggle between numeric and alphabetic input. 5. Use the dialpad to enter the label for the feature key.
Additional features 6. Choose one of the following: Next — Press the Next context-sensitive soft key to continue. Continue to input information based on the following services: Speed dial. See “To program a Speed Dial feature key:” on page 190. Call Forward. See “The following procedure continues from Step 6 on page 190.” on page 192. Do Not Disturb. See “To program a Do Not Disturb feature key:” on page 193. Send IM. See “To program a Send IM feature key:” on page 194. Back Presence.
Additional features 4. Use the dial pad to enter a key label. Next 5. Press the Next context-sensitive soft key to continue. 6. Use the dial pad to enter an address. Next 7. Press the Next context-sensitive soft key to continue. 8. Use the dial pad to enter a Call Subject associated with the Speed Dial contact. You can leave this blank if you do not want to include a Call Subject. Ok 9.
Additional features Yes 10. Choose one of the following: No — Press the Yes context-sensitive soft key to activate auto-retrieve of held call on hang up of speed dial. — Press the No context-sensitive soft key to return to the previous step. The following procedure continues from Step 6 on page 190. To program a Call Forward feature key: 1. Select Call Forward. 2. Use the dial pad to enter a key label. Next 3. Press the Next context-sensitive soft key to continue. 4. Select a User. Select 1.
Additional features Finish 3. Choose one of the following: Clear Back — Press the Finish context-sensitive soft key to confirm the entry and complete the procedure. — Press the Clear context-sensitive soft key to erase the entry. — Press the Back context-sensitive soft key to return to the previous menu. The following procedure continues from Step 6 on page 190. To program a Do Not Disturb feature key: 1. Select Do not disturb. Select 2. Press the Select context-sensitive soft key. 3.
Additional features 2. Choose one of the following: Finish Back — Press the Finish context-sensitive soft key to confirm the entry and complete the procedure. — Press the Back context-sensitive soft key to return to the previous menu. The following procedure continues from Step 6 on page 190. To program a Send IM feature key: 1. Select Send IM. Select 2. Press the Select context-sensitive soft key. 3. Use the dial pad to enter a key label. Next 4. Press the Next context-sensitive soft key. 5.
Additional features Finish 6. Press the Finish context-sensitive soft key to continue. The following procedure continues from Step 6 on page 190. To program a Presence feature key: 1. Press the Up/Down navigation key to highlight one of the following: — Connected — Unavailable Select 2. Choose one of the following: — Press the Select context-sensitive soft key to select Presence. Back — Press the Back context-sensitive soft key to return to the previous step.
Additional features 3. You can choose a more detailed message for other users to see or you can select None if you do not want to give additional information. 4.
Additional features Finish 5. Choose one of the following: — Press the Finish context-sensitive soft key to select the Presence detail and finish the procedure. Back — Press the Back context-sensitive soft key to return to the previous step. Remove a programmed feature key You can remove a feature key by using one of the following methods: 1. Edit context-sensitive soft keys. See “To remove a feature key using the Edit context-sensitive soft key:” on page 198. • Bulk context-sensitive soft keys.
Additional features To remove a feature key using the Edit context-sensitive soft key: 1. To select a feature key to remove, do one of the following: — Press the Up/Down navigation key to scroll through the feature keys to highlight one to remove and press the Edit context-sensitive soft key. Edit — Press the feature key that you want to remove and then press the Edit context-sensitive soft key. The Program Key screen opens as shown in Figure 32 on page 188. Back 2.
Additional features Yes 4. Choose one of the following: — Press the Yes context-sensitive soft key to confirm the removal of the feature key. No — Press the No context-sensitive soft key to return to the previous screen without removing the feature key.
Additional features To autoprogram feature keys: Prefs 1. Press the Prefs context-sensitive soft key, select Feature Options, and select Feature Keys from the menu. The Program Key screen opens as shown in, Figure 29 on page 183. Bulk 2. Choose one of the following: — Press the Bulk context-sensitive soft key. Back — Press the Back context-sensitive soft key to return to the previous step. 3. Select Feature Key creation. 4.
Additional features To remove all programmed feature keys by using the Bulk contextsensitive soft key: Bulk 6. Choose one of the following: — Press the Bulk context-sensitive soft key. Back — Press the Back context-sensitive soft key to return to the previous step. 7. Press the Up/Down navigation key to highlight 2. Feature key removal and press the Select context-sensitive soft. Select All Yes The Program Key screen opens listing all the feature keys. 8.
Additional features 10. To select a single feature key to remove, do one of the following: — Press the Up/Down navigation key to scroll through the feature keys and highlight the feature key to remove and press the Remove context-sensitive soft key. — Press the Feature key that you want to remove and press the Remove context-sensitive soft key. — Use the dialpad to select the Feature key that you want to view and press the Remove contextsensitive soft key.
Additional features 2. Press the Up/Down navigation key to highlight 2. Feature key removal and press the Select context-sensitive soft. Select The Program Key screen opens listing all the feature keys. All 3. Press the All context-sensitive soft key to remove all the programmed feature keys. Yes 4. Choose one of the following: Or No — Press the Yes context-sensitive soft key to confirm the removal of all the feature keys.
Additional features — Press the Feature key that you want to remove and then press the Remove context-sensitive soft key. — Use the dialpad to select the Feature key that you want to view and then press the Remove contextsensitive soft key. or Back — Press the Back context-sensitive soft key to return to the previous menu.
Additional features Select 3. Press the Select context-sensitive soft key . 4. Choose one of the following: Set — Press the the Up/Down navigation key to highlight the feature key to which to copy the information to and press Set. — Press the Feature key that you want to use for the service selected. 5. Use the dialpad to enter the label for the feature key. Next 6. Press the Next context-sensitive soft key continue.
Additional features or Back — Press the Back context-sensitive soft key to return to the previous menu. Using Call Forward Use the Call Forward feature to direct incoming calls to an alternate destination. You can continue to make calls from the IP Deskphone but all incoming calls are redirected to the new destination.
Additional features When the address or subject line is long, you can scroll by using the left and right navigation keys. Table 9 on page 207 describes the Privacy setting and the display for a forwarded call on the IP Deskphone. Table 9: Privacy setting and IP Deskphone display for Call Forward Privacy setting IP Deskphone display None From: Robert (robert@companyb.com) To: Alice (alice@companya.com) Subject: Calling to discuss budget. All From: Anonymous To: Alice (alice@companya.
Additional features On Off 1. Choose one of the following: — Press the On context-sensitive soft key to activate Call Forward Notification — If the Call Forward Notification is activated you press the Off contextsensitive soft key to deactivate the feature. Note: If the Avaya 1220 IP Deskphone is ringing or is in Do Not Disturb mode, you cannot forward the call. To forward your calls or change the number where calls are forwarded: CallFwd 1. Press the CallFwd context-sensitive soft key. 2.
Additional features Forwrd 3. Choose one of the following: — Press the Forwrd context-sensitive soft key to accept the number and return to the Home screen. Clear — Press the Clear context-sensitive soft key to clear the input line. Back — Press the Back context-sensitive soft key to cancel the input and return to the Home screen. To deactivate Call Forward: Disable 1.
Additional features Configuring Do Not Disturb Use Do Not Disturb to automatically block all incoming calls. When you activate this feature, the calling party receives a busy signal. To enable Do Not Disturb: DND Enable Back 1. Press the DND context-sensitive soft key on the idle display (press the More… context-sensitive soft key until DND appears). 2. Choose one of the following: — Press the Enable context-sensitive soft key to configure the IP Deskphone to Do Not Disturb.
Additional features Ok 2. Press the Ok context-sensitive soft key to return to the Services menu. Configuring a Presence state You configure a presence state to enable other users to see information about your availability. You can select from a list of pre-made messages or create a new message to display for your presence state. To configure a Presence state: Presnce 1. Press the Presnce context-sensitive soft key (press the More… context-sensitive soft until Presnce appears). Change Back 2.
Additional features Select Back 4. Choose one of the following: — Press the Select context-sensitive soft key to continue to the next screen. — Press the Back context-sensitive soft key to return to the previous step. You can choose a more detailed message for other users to see, or you can select None if you do not want to provide additional information. 5.
Additional features Select Add Back 6. Choose one of the following: — Press the Select context-sensitive soft key to select the Presence detail and move to the confirmation screen. — Press the Add context-sensitive soft key to enter a custom note. For more information, see “Adding a new Presence state message” on page 213. — Press the Back context-sensitive soft key to return to the previous step. OK 7. Press the OK context-sensitive soft key to confirm the Presence state selection.
Additional features Add abc 4. Press the Add context-sensitive soft key. 5. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 6. Use the Dialpad to enter a new Presence state message. Ok 7. Choose one of the following: Back — Press the Ok context-sensitive soft key to confirm the entry and complete the procedure. — Press the Back context-sensitive soft key to return to the previous step.
Additional features To configure Incoming Call Privacy: Prefs 1. Press the Prefs context-sensitive soft key, select Misc Options, and then Incoming Privacy from the menu. 2. Choose one of the following: Change — Press the Change context-sensitive soft key to change the Incoming Privacy restriction to the highlighted restriction. Back — Press the Back context-sensitive soft key to return to the previous menu without implementing any changes. 3.
Additional features To configure Outgoing Call Privacy: Prefs Change Back 1. Press the Prefs context-sensitive soft key, select Misc Options, and then Outgoing Privacy from the menu. 2. Choose one of the following: — Press the Change context-sensitive soft key to change the Outgoing Privacy restriction to the highlighted restriction. — Press the Back context-sensitive soft key to return to the previous menu without implementing any changes. 3.
Additional features You can prevent others from joining the call by using the MADN feature to make the call private. To make the call private you dial a special code (Vertical Service Code) so that the call server knows that the call is private.
Additional features Figure 35: MADN SCA shared line active Audio Codecs This feature allows you to specify a codec to which you can switch to during an active call. You can use the Preferences menu to modify the order of preference of the codecs between calls. You can select an audio codec by name during a call, or while the handset is idle. The Audio Codecs feature also gives you control over the audio configuration that is used for inbound and outbound calls.
Additional features The following context-sensitive soft keys are available for selecting the audio codes: • Select: The IP Deskphone attempts to renegotiate the codec for the current call to use the selected codec. • Back: Allows you to return to the Audio Codec screen. Audio Codec Ordering The Audio Codec Ordering allows you to modify the order of preference of codecs to use during inbound and outbound calls.
Additional features Answer-Mode Settings For an Avaya 1220 IP Deskphone to automatically be answered on your PC Client softphone, you must pre-grant authorization to the user or user groups who are making the request for an automatic answer. Press Prefs, Feature Options, and then select Answer-Mode Settings to request an automatic answer to the callers. The following options are available for the Answer-Mode Settings page: • Allow Mode—to select a mode.
Additional features The Allow Addresses screen allows you to preauthorize requests to automatically answer to a list of user-entered domains, and SIP addresses. Select Prefs, Feature Options, Answer-Mode Settings, and then press Allow addresses to view the Allow Addresses screen.
Additional features Your IP Deskphone may be configured to perform automatic software updates. If this feature is configured, the IP Deskphone displays when a software update is scheduled to occur, and Yes and No context-sensitive soft keys are displayed. If the IP Deskphone is idle and no key is pressed, the software update begins in one minute. If you press Yes, the software download begins.
Multiuser Multiuser The Multiuser feature allows multiple SIP user accounts to be active on the IP Deskphone at the same time. This allows a single IP Deskphone to be shared among multiple users each with their own account, allowing each user to receive calls without logging off other users. You can have multiple user accounts (for example, a work account and a personal account) active at the same time on the same IP Deskphone.
Multiuser Initial login For an initial login, you must enter a user name and password and specify your login to either be permanent or to expire. You can also specify which SIP domain you want to access. The Domain key allows you to select a domain from the configured list but you cannot modify the domains. You can change the language used at the login screen. Figure 36 on page 224 shows the primary login screen.
Multiuser Figure 37: Secondary Login screens You can specify the Line Key to which the new account is associated. By default, the first unused key is selected. If the configured limit is reached on concurrent logins, then the selected login command displays an error message. The initial login message login in process displays during the login operation.
Multiuser Logging out The logout command prompts you to select an account, asks for confirmation, then proceeds to log out the account. Logging out an account frees the corresponding Line key. Logging out does not require a password. For more information about logging out, see ““Logging off from the Avaya 1220 IP Deskphone” on page 68. Figure 38 on page 226 shows the logout screens.
Multiuser Secondary account logout You can log out of a secondary account by selecting the secondary account in the Logout Select User screen. This causes the secondary account to be removed from the autologin list. If you restart the IP Deskphone, the secondary account is not logged back in. Server failover If the connection to your account proxy is lost, then the IP Deskphone notifies your account and periodically attempts to reconnect.
Multiuser Upgrade impacts to user profiles In previous releases of the IP Deskphone software, user profiles were associated to user names rather than accounts; one user profile could be associated with multiple user names. After the IP Deskphone is upgraded to SIP Release 3.x software, the IP Deskphone may contain user profiles with old user name associations. When a primary account with no associated profile is registered, the IP Deskphone looks for an old user profile associated with that user name.
Multiuser associated to the user2 account; therefore a new profile is created. Not all the information in old profiles is preserved. The preference settings (for example, voice mail ID) are discarded in the upgrade. Line keys Each registered user is associated to a separate line key. Each line key displays the name of the registered account and some basic state information for that account. The primary account is always associated to the first (bottom-right) line key of the IP Deskphone.
Multiuser Figure 39: Avaya 1220 IP Deskphone with Expansion Module and multiple accounts Pressing a line key either brings up a dialing prompt, initiates a call to a pre-selected target, or answers an incoming call. For more information see ““Making a call” on page 231. At select account prompts (such as the Logout screen and User Settings screen), pressing a line key highlights the corresponding account. Each line key reflects the state of its account.
Multiuser MADN, Do Not Disturb, and Call Forwarding features also affect the appropriate line key icon of the account. Making a call You can place a call using any of the registered user accounts. The selected user account determines which proxy is used, which domain name is used for the call target if none was specified, who the target sees is calling, and what service package-dependent features are available.
Multiuser Line Key 2. However, there are cases where pressing a Line Key does not initiate dialing (for example, Address Book in Select mode). While the outgoing call is ringing, the selected account is displayed on screen on a From: line. Receiving a call When you receive an incoming call, the displayed information shows which account the call is intended to reach. The line key of the corresponding account displays an incoming call icon.
Multiuser The active call is affected by operations such as transfer or call parking. One exception is the New Call action, which uses the primary account by default; this can be overridden by pressing another line key to initiate the call. Joining calls into a specific conference always uses the conference server of the primary account. Accounts which cannot access the server cannot join the server. After you create a ad-hoc conference, you can join additional calls into the same conference.
Multiuser Menu features The IP Deskphone menu displays are customized to match the service package of the active account that is accessing the menu. In most cases, menus are accessed from the Idle screen and the primary account is active. For example, you can only use the Retrve context-sensitive soft key to retrieve a parked call if call parking is allowed by the service package of the primary account.
Multiuser Voice Mail settings Voice Mail Settings is located under User Settings. You can program different voice mail addresses and IDs for each account. To access the voice mail of a secondary account, press the line key of the secondary account to obtain a dial prompt, and then press the VMail contextsensitive soft key. Waiting messages are reported in two ways: • The red LED is lit if any account has a waiting message.
Multiuser used. When accounts are registered on different domains, you can only program and use speed dial keys with targets that are reachable on the domain of the secondary account. It is possible to program and use speed dial keys with targets that are only reachable on the domain of a secondary account. The Speed Dial keys always uses the primary account to determine the presence state of the target.
Multiuser select a target, press Select, then press Send, then the line key that was originally pressed determines the account.) Address books Each profile contains a local address book, which is independent from all network address books. Accessing the Address Book in view mode (by pressing the Directory hard key from the Idle screen) displays the address book of the primary account. If the primary account does not have a network address book, then the local address book is accessed.
Multiuser Do Not Disturb Selecting the Do Not Disturb command from the Services menu prompts you to specify which account should be placed in DND mode. The option all allows you to place all accounts in DND mode. Selecting an option requests you to confirm the operation before proceeding. The option all is highlighted by default. Activating DND for a specific account automatically causes calls to that account to be rejected with a busy indication; however, calls to other accounts can be received.
Multiuser Call Forwarding Selecting the Call Forward command from the Services menu prompts you to specify which account must be placed in Call Forward mode. The option forward all places all accounts in Call Forward mode in one operation and the option forward none deactivates Call Forward for all accounts at once.
Multiuser • If not, Call Forward is activated for all accounts using the key's target. For both single and all keys, you can treat the key as a toggle. If no Call Forward or DND operations are selected, pressing the key switches one or all accounts between forwarding to the key's target and not forwarding states. The Call Forward mode and target for each account is persistent. If you restart the IP Deskphone or logout and login, the Call Forward state is retained.
Multiuser • If not, all accounts are configured to the programmed presence state. As with Call Forwarding keys, this allows Presence keys to be used as toggles. However the presence states are not entirely under your control. Some states are applied automatically (for example, On The Phone). All states are applied by sending a message to the SIP proxy, which can choose not to accept the change.
Multiuser Figure 42: Per-account notifications It is possible for the same event to occur for multiple accounts at the same time. In this case, they are displayed one after the other. Account Selection There are a number of scenarios where you are prompted to select an account (for example, logout, per-account settings, programming keys). These scenarios fall into two categories: 1. Prompts where exactly one account must be selected 2.
Advanced features Advanced features The following chapter describes the following advanced features: • “Viewing the IP Deskphone information” on page 243 • “Accessing the services menu” on page 244 • “Network menu” on page 254 Viewing the IP Deskphone information To view the Phone information for the IP Deskphone 1. Press the Services hard key and select Phone Information from the menu. You can view the following information: • Load Ver • Software • E.
Advanced features Press the Back context-sensitive soft key to go back to the Phone Information Screen. Note: You cannot make any changes to the setting from this menu. To view information about E911 press the E911 context-sensitive soft key after you access the Phone Information screen. Accessing the services menu Some of the system features require your user password. You must consult with the system administrator or service provider before you can access some of the features.
Advanced features 7. Logging System—use to enable/disable SIP logging. 8. Phone Information—use to view phone details. For more information, see “Viewing the IP Deskphone information” on page 243. Checking for updates You can check for the latest software update for your Avaya 1220 IP Deskphone. To check for the latest software update: 1. Press the Services fixed key. 2. Select Check For Updates. Select Yes No 3. Press the Select context-sensitive soft key. 4.
Advanced features Switching the proxy When you switch proxy, you change the domain to which the Avaya 1220 IP Deskphone connects. To switch the proxy: 1. Press the Services fixed key. 2. Select Check For Updates. Select 3. Press the Select context-sensitive soft key. abc 4. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input. 5. Use the dialpad to enter your password. Ok Back 246 6. Choose one of the following: — Press the Ok context-sensitive soft key.
Advanced features The IP Deskphone prompts you with Switch to alternate proxy server? Yes 7. Choose one of the following: — Press the Yes context-sensitive soft key to proceed. No — Press the No context-sensitive soft key to return to the System menu. The Avaya 1220 IP Deskphone logs you out from the current domain and returns you to the User Login screen. Domain 8. Press the Domain context-sensitive soft key. 9.
Advanced features Select 11. Choose one of the following: — Press the Select context-sensitive soft key to change the domain to the highlighted domain from the list. The IP Deskphone returns to the Current Domain display screen, and the new domain appears. Back — Press the Back context-sensitive soft key to keep the existing configurations and return to the Display menu. Done 12. Press the Done context-sensitive soft key to confirm the new Domain and return to the User Login screen. 13.
Advanced features abc 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input. 4. Use the dialpad to enter your password. Ok 5. Choose one of the following: — Press the Ok context-sensitive soft key. Back Yes — Press the Back context-sensitive soft key to return to the previous menu. The IP Deskphone prompts you with Reset Phone?. 6. Choose one of the following: No — Press the Yes context-sensitive soft key to proceed.
Advanced features 4. System file—IP Deskphone system configuration file (Deleting this file returns the IP Deskphone to the factory default configuration settings.) You can delete some or all of these files. The deletion of files is often necessary when the IP Deskphone is redeployed to a different user. To delete user data files: 1. Press the Services fixed key. 2. Select File Manager. Note: You must enter your login password to access the File Manager menu. abc 3.
Advanced features 6. Press the Up/Down navigation key to highlight one of the following: — Profiles — Sounds — Languages — System file — All files Select 7. Choose one of the following: — To enter the selected folder, press the Select context-sensitive soft key. Delete — To delete contents of the selected folder, press the Delete contextsensitive soft key. Note: Folders cannot be deleted because they are on the IP Deskphone.
Advanced features To delete a user profile: 1. Press the Up/Down navigation key to highlight the user profile you want to delete. Delete 2. Choose one of the following: — Press the Delete context-sensitive soft key to delete the highlighted user profile from the list. Back — Press the Back context-sensitive soft key to return to the previous menu. 3. Log off or restart the IP Deskphone to complete the process. To delete a sound file: 1.
Advanced features To delete a language file: 1. Press the Up/Down navigation key to highlight the language file you want to delete. 2. Choose one of the following: Delete Back — Press the Delete context-sensitive soft key to delete the highlighted language file from the list. — Press the Back context-sensitive soft key to return to the previous menu. To delete a log file: 1. Press the Up/Down navigation key to highlight the log file you want to delete. 2.
Advanced features To delete the system file without deleting the user profile: Next 1. Choose one of the following: — Press the Next context-sensitive soft key to delete the system file. Back — Press the Back context-sensitive soft key to return to the previous menu. 2. Log out or restart the IP Deskphone to complete the process. To delete all files: Next Back 1. Choose one of the following: — Press the Next context-sensitive soft key to delete the system file and user profiles.
Advanced features The following Network menu items are available: • Server Settings—to select and edit domains • Device Settings—to configure the network settings • Diagnostics—to run a trace route or send a ping to diagnose the network connection — IP Set and DHCP information — Network Diagnostics tools — Ethernet Statistics — IP Network Statistics — Advanced Diag Tools — Test Key • Lock Menu—to access to the Network Menu To access the Network menu: 1.
Advanced features IP Deskphone. In a multiuser configuration, even when the banner text is enabled, the banner does not appear to the secondary user logins. Figure 43 on page 256 displays the login banner screen. Figure 43: Login banner screen You can dismiss the banner screen. While you dismiss the banner screen, the IP Deskphone switches to DND mode until the banner is dismissed. Outgoing or incoming calls are not allowed other than emergency calls until you dismiss the banner.
Advanced features If the Details context-sensitive soft key is enabled, you can view the Phone Information Details screen. In the Services menu, select Phone Information and then press the Details context-sensitive soft key. Figure 44 on page 257 displays the Phone Information Details screen. Figure 44: Phone Information Details screen The Phone information details list the following: • Primary User: Primary Logged in User name. • Primary Domain: Primary login domain. • MAC: Device MAC address.
Advanced features then you are not logged out, but the line key label clears and makes the IP Deskphone inactive. The ScrnSvr context-sensitive soft key is located on the idle screen. This key is available only if the screensaver is enabled, and is accessed by pressing the More… context-sensitive soft key until ScrnSvr appears. Pressing the ScrnSvr context-sensitive soft key causes the current screensaver timer to turn off, and activates the previously-selected screensaver.
Advanced features Figure 46: Screensaver settings screen The following are the items on the displayed list: • Mode—to enable or disable the screensaver and choose if the screensaver is to be password protected. • Delay—to configure the time delay before the screensaver is invoked. • Image—to select the background image to display when the screensaver is active. • Text—to configure the text that appears on screen when the screensaver is active.
Advanced features Figure 47: Screensaver mode setting screen The screensaver mode setting lists the following items: • Disable—to the disable the screensaver. • Enable (no password)—to enable the screensaver with a password free mode. • Enable (with password)—to enable the screensaver with a password mode. The following are the options available for the screensaver settings menu: • Select—to select the currently highlighted setting. • Back—to dismiss the screensaver mode menu.
Advanced features Figure 48: Screensaver disabled message Enabling the screensaver in no password mode displays a message confirming your selection. Figure 49 on page 261 displays the screensaver enable message screen. Figure 49: Screensaver enabled message Note: If the device configuration does not allow the use of a password free screensaver, this menu option is unavailable to you. Enabling the screensaver in password protected mode prompts you to enter the password before logging in.
Advanced features Figure 50 on page 262 displays the screensaver password screen. Figure 50: Screensaver password screen The options, which are available for the Enable (with password) mode are as follows: • Ok—Screensaver enabled message appears if the password is valid. Invalid password message appears if the password is invalid. • 123/abc—to toggle input mode between numeric or alphabet. • Set—context-sensitive soft key appears only if the feature allows the setting of user-defined passwords.
Advanced features Figure 51: Screensaver locked screen The following option is available for the Enable (with password) mode: • Unlock—if the screensaver is not password protected, this key press (or any other) cancels the screensaver. If the screensaver is in a password–protected mode, pressing the Unlock context-sensitive soft key invokes a password input screen. The password must be correctly entered to cancel the screensaver.
Advanced features • An incoming call displays showing caller ID and allows you to answer the call. You cannot make outgoing calls except an emergency call, and cannot view IMs or the Friends list until you unlock the IP Deskphone. An Unlock context-sensitive soft key appears on the screen. You can unlock the IP Deskphone after answering the call. • Pressing the Unlock context-sensitive soft key prompts you to enter the password for the screensaver.
Advanced features Background image The IP Deskphone displays background images on the screen. From the preferences menu, you can browse the stored images on the file system and select an image for the user interface. Figure 52 on page 265 displays the background image menu. Figure 52: Display menu Selection of the menu item takes you to a new display list that contains all the available image files on the Flash File System.
Advanced features Figure 53: File names containing image files 2. The following are the options available for the background selection screen. • Select—to select the currently highlighted image. • Back—to dismiss the Image selection screen. After you select the background image you want to use, the confirmation screen appears. Figure 54 on page 266 displays the selected image in the background and the message to press OK to keep the selected image.
Advanced features • Cancel—to cancel the selection. Also, the selected image is disregarded and returns to Images list screen if the screen time-outs after 15 seconds. Service Package Group Support The Service Package Group Support can help you program feature keys on an expansion module. You can view the group support feature in the feature key programming user interface and in the Friends list interface of the Address book.
Advanced features 2. Press the Up/Down navigation key to highlight Feature Options, then choose Feature keys. The main feature key programming screen appears. Bulk 3. Press the Bulk context-sensitive soft key. The Program Key Bulk commands screen appears 4. Press the Up/Down navigation key to highlight Feature key creation. Select 5. Press the Select context-sensitive soft key. The Create keys screen appears. 6.
Advanced features Select 7. Choose one of the following: — Press the Select context-sensitive soft key. Back If you press the Select context-sensitive soft key, the Select Source screen appears. — Press the Back context-sensitive soft key to dismiss the screen. 8. Press the Up/Down navigation key to highlight the source data for the bulk key creation. You can choose one of the following options: — Friends — Groups (if you have existing groups in your address book) — Address book Select 9.
Advanced features You can view existing groups in your address book if you selected Groups as the source data for the bulk key creation. To view existing groups in your address Book if you selected Groups: 1. Press the Up/Down navigation key to highlight the source data (group) for the bulk key creation. 2. Choose one of the following: Select Back — Press the Select context-sensitive soft key to begin the bulk key creation process for the selected group.
Advanced features Filter 2. Press the Filter context-sensitive soft key to filter the list of entries displayed in your Address Book. The Select Filter screen appears and displays all the existing groups in your address book, as well as the Friends filter. 3. Press the Up/Down navigation key to highlight the required filter. Select 4.
Advanced features View All Edit Back 6. Choose one of the following options: — Press the View context-sensitive soft key to display the address book entry details for the selected entry. — Press the All context-sensitive soft key to return to the main address book screen (no filtering) — Press the Edit context-sensitive soft key to modify or delete an entry. — Press the Back context-sensitive soft key to dismiss the screen and return to the filter selection screen.
Advanced features Add 2. Press the Add context-sensitive soft key. 3. Choose one of the following: Next Back — Use the dialpad to enter a name for the new contact and press the Next context-sensitive soft key to continue. — Press the Back context-sensitive soft key to return to the previous menu. 4. Choose one of the following: Next Back — Use the dialpad to enter a phone number or SIP address (URI) for the new contact. Press the Next context-sensitive soft key to continue.
Advanced features 5. Do one of the following to complete the entry: Yes No Back — Press the Yes context-sensitive soft key to add the new entry to an address book group. — Press the No context-sensitive soft key to add the entry to the address book without adding it to a group. — Press the Back context-sensitive soft key to return to the previous menu. If you choose to add the new contact to a group, a list of all your existing groups is displayed, and the screen prompts you to select a group. 6.
Advanced features 7. Choose one of the following options: Select — Press the Select context-sensitive soft key to assign your new address book entry to the group that you selected. Edit — Press the Edit context-sensitive soft key to modify the name of an existing group. Add — Press the Add context-sensitive soft key to add a new group (invokes the add group screen). Back — Press the Back context-sensitive soft key to dismiss the screen and return to the previous screen.
Advanced features Speed Dial List When configuring the provision, a feature key can be used as a Speed Dial List. You cannot modify or delete the feature key used by the Speed Dial List. Also, you cannot modify the content of the Speed Dial List. Invocation of the speed dial list is similar to other feature key invocation. The Speed Dial List key causes a full screen list to appear and offers you a chance to automatically dial one of the offered choices.
Advanced features The following is the icon for the Speed Dial List key. After you press the feature key provisioned as a Speed Dial List, the list of Speed Dials configured appears on the screen and the you can select an item from that list to invoke a Speed Dial. If the speed dial list is empty, or results in being empty due to context sensitive hiding of contents, an error message displays stating There are no Speed Dials currently available.
Advanced features • Exit— screen dismisses without invoking a Speed Dial List entry. Auto retrieve flag The Auto retrieve behavior is added to regular speed dial keys instead of speed dial list entries. To make sure that this flag is configured for programmed speed dial keys the screen in Figure 57 on page 278 appears as the last step in Speed Dial Key creation. Figure 57: Auto Retrieve enable screen Auto Retrieve screen allows you to configure the auto retrieve behavior for the Speed Dial.
Advanced features • Selection/invocation of a Speed Dial List entry places the A-B call on hold and place another outgoing call to URI specified in the Speed Dial List entry, let's say C. • When the A-C call completes, if the auto retrieve flag is enabled for the Speed Dial, then the IP Deskphone attempts to take call A-B off hold. This may not always happen if the IP Deskphone receives another call during the A-C call, or if the A-B call state is changed while A-C is active.
Visual indicators Visual indicators The Avaya 1220 IP Deskphone uses visual indicators or cues to indicate incoming calls and messages. The display icons on the IP Deskphone also indicate the current call state, the status of Inbox calls, and Instant Messages (IMs), and the Presence state of contacts designated as Friend. For more information about display icons, see “Quick reference” on page 283.
Visual indicators Table 10: Visual Alerter/Message Waiting Indicator (Part 2 of 2) LED Visual indicator LED status New Instant Message received Steady blue light until message is reviewed. New Instant Message received when other unread Instant Messages are in the Inbox Single flash and returns to steady blue light. Instant Message pop-up appears and a new Instant Message received Steady blue light until the Instant Message is reviewed or you press the Exit context-sensitive soft key.
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Quick reference Quick reference This section provides a quick reference guide for the IP Deskphone. See the following sections for more information: • “Fixed keys” on page 283 • “Commonly used functions” on page 285 • • “Context-sensitive soft keys” on page 287 “Display screen icons” on page 291 Fixed keys The Avaya 1220 IP Deskphone is available with either icon fixed keys or English text fixed keys..
Quick reference Directory Access your address book to view, add or edit entries including your designated friends You can also send Instant Messages (IMs) or initiate a call. Enter Use the Enter key to select highlighted menu items and to set preferences. The Enter key duplicates the function of the phone and select context-sensitive soft keys. Telephone feature keys Use to increase the volume of the handset, headphones, phone speaker (handsfree) and alerting volume (phone ringing).
Quick reference Applications Access Instant Message log to view and send IMs Headset Activates your IP Deskphone headset when connected. The red LED of the Headset key lights when you use a headset. Hold Use to place a call on hold or to retrieve a call on hold. Note: The abc/123 context-sensitive soft key toggles between alphabetic and numeric input. When the context-sensitive soft key label is abc, you can enter alphabetic text and when the contextsensitive soft ley label is 123, you can enter numbers.
Quick reference • • • Lift the Handset or press the Headset key, Handsfree key or the Line key and enter the SIP address or phone number and press send. Or, press the Redial key to call the previously entered SIP address or phone number. Press the Directory hard key, select Friends, select an entry, press Status, and then press the Call key. Press the Services hard key, select Search, select an entry in the Address Book, and then press the Call key.
Quick reference 1. During a call, press the Conf context-sensitive soft key. 2. Enter the SIP address or phone number or select an entry from the Address Book or Inbox,and complete the call. 3. Press the Join key, select Conference and press the OK key to create a conference call. You can continue to add more callers to the conference call by repeating the above steps.
Quick reference A description of the context-sensitive soft keys available with the phone is idle is provided below. Redial or NewCall Redial the last dialed number. • If there is no stored redial number, NewCall appears and has the same effect as pressing the primary user line key (dial prompt). abc or 123 Toggle between alpha and numeric input modes. • To type letters, abc must be displayed. • To type numbers, press abc to display 123 on the menu list. Msgs Display the Messages menu. 1.
Quick reference Presnce Configure the presence status for your IP Deskphone. Prefs Display the Preferences menu. 1. Display—Adjust screen display settings. 2. Audio—Adjust tones and volume settings. 3. Feature Options—Program feature keys, call decline reasons, call ignore actions, and call subjects, call fwd notification. 4. Language—Change language. 5. Misc Options—Set alpha dialing, search method, privacy settings, # Ends dialing, location, and time. 6.
Quick reference More… context-sensitive soft key menu (first) NewCall Park Retrve More... More… context-sensitive soft key menu (second) Prefs More... When you press the More… context-sensitive soft key for the third time, you return to the first menu list. A description of the context-sensitive soft keys available with the phone is idle is provided below. Conf Obtain a dial tone to place another call during an active call. • Use to make a conference call.
Quick reference Park the current call to the server or another user (not available for all call servers).Retrve Retrve Retrieve parked calls (local and server parked calls only). Prefs See “Idle phone display” on page 287. More… Select a new menu list. • When you press More..., a different selection of Context-sensitive soft keys appears. – Press once to switch to: [NewCall] [Park] [Retrve]. – Press twice to switch to: [Prefs] [ ] [ ].
Quick reference Call Forward Do Not Disturb Outgoing call, Incoming call (ringing) Missed call Instant messaging Icon New, unread Read Replied to Send IM Inbox Icon Incoming Call Answered Incoming Call, Missed, New Incoming Call, Missed, Reviewed Presence Terminated Connected Inactive (only available if audo presence is activated) Unavailable Busy, or Offline Active Available (only available if audo presence is activated) On the Phone (only available if audo presence is activated) Unknown 292 Icon
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Terms you should know Terms you should know 3-way Call The 3-way Call feature joins two calls on your phone into one 3way call. You and the other two callers can speak together. Alphanumeric Dialing Alphanumeric dialing refers to the spelling of names or words by entering alphabetic characters collocated with the numbers on the numeric dialpad of your Avaya 1220 IP Deskphone. Call Decline This is a feature that you can use to decline a call, which includes an option to send a reason for declining the call.
Terms you should know Category 5e (Cat5e) Most Cat5 cable manufactured after 1996 also supports 1000BaseT (GigE) installations, and is designated Cat 5e. Normally, Cat5e cable has four pairs of copper wire. Category 6 (Cat6) This is a cable and its associated connecting hardware capable of transmitting at speeds up to 200 MHz. Designed specifically to support 1000BaseT (GigE), this cable is also compatible with 10BaseT, 100BaseT4, and 100BaseTX installations.
Terms you should know feature keys. A maximum of three modules are supported. The Avaya 1120E IP Deskphone, Avaya 1140E IP Deskphone and Avaya 1165E IP Deskphone can have up to 54 additional line/ feature keys with three Expansion Modules. Feature Status Indicator This refer to an LCD or an LED signal that indicates a data message, contact, or feature status by a flash, wink, steady on, or off. Fixed keys These are the hard-labeled keys of the IP Deskphone that have a specific function.
Terms you should know Multiple Appearance Directory Number (MADN) When multiple phones are configured with a MADN Single Call Appearance (SCA), they appear as a single Directory Number (DN). Mute This is a fixed key used to listen to a call without transmitting. Navigation keys These are keys used to scroll through menus and lists that appear on the LCD display screen.
Terms you should know Session Initiation Protocol (SIP) Session Initiation Protocol is an telephony signaling protocol for initiating interactive communication sessions between users. SIP Address This is an IP address that is assigned to a user, such as bob@ABC123.com that is used to send IMs and to initiate calls. context-sensitive soft keys This is a set of four programmed keys directly beneath the display area. You use these keys to access and select menu items.
Terms you should know 314
Index Index Symbols # Ends Dialing 51 Do Not Disturb feature key programming 193 Domain 56 Numerics 3-way calling 161 E Enter key 17 A Entering Text 48 Action key 28, 152 Erasing user data 249 Active Call features 151 Expand key 18 Address Book 67, 111 Expansion Module 45, 72, 310 Advance system features 243 Expansion Module for IP Phone 1100 Series 183 Alphanumeric dialing 53 Answering a call 100 Audio key 29 C Call Forward 206 Call Forward feature key programming 192 Call Inbox 129 Call Su
Index I Ignoring a call 107 Incoming call privacy 214 Instant Message composing 143 Instant Message Inbox/Outbox 144 L Language display 82 Language selection 58 Local Search 123 Logging in 55 Logging out 68 Presence feature key programming 195 Privacy settings 214 Proxy (Domain) 246 R Redirecting a call 100 Release key 18 Resetting the phone 248 Ring patterns 77 S Search function 123 M Security features 38 Making a call 87 Send IM feature key programming 194 Missed Calls 133 Msgs (Messages) key 21
Index Volume adjustment 77 Volume control 17 317
Index 318
