User's Manual

2
customer installable and service interrupting. Tier III or Center of Excellence (COE) approval is
required.
Note! This Change Notice only applies to BCMS Vu R2 V2 or later customers. Qualified customers
must have on their system Release 2 Version 3.1 or 3.2 before then can install the software patch.
Order software CD (material ordering code 700186315) in order to update to R2. V3.2.
Customers can install this software themselves, however technical assistance will be available for those
requesting it. Refer to the COORDINATION section for patch details. Technical assistance for non-US
BusinessPartners will be provided by the ITAC/GSO or the Regional Center of Excellence (CoE).
Technical assistance for US customers will be handled by the TSO.
Note! This Change Notice does not apply to BCMS Vu Release 1, Release 2 Version 1 customers,
and all customers not under BCMS Vu software warranty or maintenance. These customers must
contact their Account Managers to purchase an upgrade to BCMS Vu Release 2 Version 3.2.
U.S. Direct: The Technical Service Organization (TSO) will coordinate this Change Notice and will
provide normal escalation support to customers.
U.S. Indirect: Authorized Dealers or Distributors will contact the BusinessPartner/TSO Dedicated
Support (1-877-295-0099), prompt 1 to request this update.
Non-U.S.: The International Technical Assistance Center/Global Support Organization (ITAC/GSO)
Change Notice Administration Groups will coordinate this Change Notice and will provide normal
escalation support to customers.
REASON FOR CHANGE
Listed below is the problem now fixed in the BCMS Vu downloadable software patch:
http://ctisupport.usae.avaya.com/prodsupport/products/BCMSVu/downloads/r2v32patch1.htm
Real-time and Historical reports do not work properly with DEFINITY® Server R, SI, and CSI products
that are installed with DEFINITY® Release 10 software provisioned as Release 9 or lower, configured
for a non-EAS environment, and have the "BCMS/VuStats LoginIDs" field set to yes.
Listed below are fixes in R2V3.2:
Real-time and Historical reports do not work properly with MultiVantage™ (MV) 1.1 and higher
configured for EAS.
Overflowed column data displayed as ****.** on the switch is stored in the BCMS Vu database
incorrectly as 1092:15.
Listed below are fixes in R2V3.1 and later.
Real-time and Historical reports do not work properly with DEFINITY Release 10 and higher when set
for non-EAS and with "BCMS/VuStats LoginIDs" field turned to yes.
Customers with AdvaTel* wallboards that exhibit occasional glitches. (Note: AdvaTel Wallboard
Firmware needs to be upgraded to V1.00i.01).
COORDINATION
Avaya Inc. - Proprietary
Use pursuant to the terms of your signed agreement or company policy.